online reputation management (orm) inside salesforce · online reputation management (orm) inside...
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Online Reputation Management (ORM) Inside Salesforce
�e Power ofOnline Reviews
86%of people will hesitate topurchase from a businessthat has negative online
reviews
85%of consumers trust online
reviews as much as recommendations from afriend or family member.
70%of complaints hope
to receive a response,while just 38% receive
one.
-
100% Nativeto Salesforce
LightningReady
Marketing Cloud
Service Cloud
- Engage with fans
- Assign cases to customer service reps- Quickly resolve issues
- Create brand loyalty
- Discover what consumers love most
- Tap into the VOC
- Auto-create cases for negative reviews
Collect Reviews Leverage AI- Single Dashboard- Aggregate Product, Location and App Reviews
- Understand Sentiment- Classify Reviews - Route to Appropriate Team
- Prioritize Reviews
- Gain Actionable Insights
- Respond in Real-Time
Manage Reviews
Einstein AI
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