platforms for change

PLATFORMSFOR CHANGE

A U G U S T 2 0 1 6

TECHNOLOGY FOR SOCIAL CHANGE

DEPENDS MORE ON THE STRATEGYFOR SOCIAL CHANGE

THAN THE TECHNOLOGY

WHODO YOU WANT TO

REACH

WHATDO THEY NEED TO DO 

HOWWILL YOU CREATEVALUE AND TRUST

Change doesn'thappen just by telling

everyone to dosomething differently.

Inclusion & Equityin

Decisionmaking

Efficiency &Distribution of

Services

SolveZZZ

I believe social change comes from building

HOW MOST SYSTEMS COMMUNICATE

HOW SERVICE DELIVERY SYSTEMS COMMUNICATE

PROVIDERSUSERS MANAGEMENT GOVERNANCE

Social change technology frameshow we structure communicationand who gets heard.

Not because it's hard to speak,because it's hard for systems tolearn to listen.

Communication Is Infrastructure

But who does it serve?

Communication is onlyone kind ofinfrastructure.

Power Infrastructure

Data Infrastructure

Legal Infrastructure

Education Infrastructure

Legal Infrastructure

MEETING PEOPLE WHERE THEY ARES O C IA L C HAN G E S TAR T S B Y

Where are people?

of people worldwide have ever connected to theInternet

>40%

LESSON :

IT'S NOT EASY TOCONVINCE PEOPLE TOADOPT A NEW APP ORPIECE OF TECHNOLOGY

4THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON

THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON

THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON

When you choose atechnology, you are choosingwho to listen to.

That affects what works.

Systems Change

Access defines representation.Indicators define priorities.Routing defines power.Algorithms define decision-making.Visualizations define understanding.Reporting defines accountability.

Technology is not an add-on, it defines the system.

Every technology decision is about power.

So. Technology cancreate an opportunityto change power.

But every time we build asystem or an application, we tellpeople they have to learn to dothings our way before they getwhat they want.

That's not inclusive.

YOUNG WOMEN MINORITIES RURAL

THIS IS ESPECIALLY TRUE FOR:

So. How do you choose aplatform that reacheseveryone?

You don't.

Use multiple platforms, startingwith the ones already used by thepeople who need to be heard.

Teach the systems you want tochange to listen to each,together.

Have a business model.

Engagement is never trulyfree (time, data, & battery)make sure that success issustainable.

Build trust through repeated,transparent engagements.

Then ask the people you'vereached how to improve.

HOW TO GET STARTED WITH FRONTLINESMS

CLOUD.FRONTLINESMS.COMCONTEXT DRIVES EVERYTHING.

PLATFORM CHOICES ARE PEOPLE CHOICES

DEFINE WHAT SUCCESS LOOKS LIKE

ENGAGE. LISTEN. IMPROVE. REPEAT.

HAVE A SUSTAINABILITY PLAN

TAKEAWAYS

THANK YOU

SEAN@FRONTLINESMS.COM