qmanager presentation
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Digital Queue Management System
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Today banks are focusing on getting customers back into their
branches. Although many alternative ways of banking are
available, a large percentage of customers still require and seek
a more personalized service at their preferred branch.
Being customer service oriented, banks frequently face the
problem of lengthy customer queues and unpredictable waiting
time, causing tension and stress among both customers and
employees which result in efficiency decline.
Introduction
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What is the Q-Manager?
The solution is a queue management system, that enables the
confident administration of queues. With the Q-Manager, customers do
not stand end to end any more. Instead of standing in long queues,
customers may sit down and might learn some useful informationconcerning the services of the bank.
Q-Manager is a Digital Queue Management System that helps banks to
manage customer queues efficiently, reduce customer waiting time,allows staff to give better customer service and optimizes your
premises.
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How does it help the customer?
For Customers of the Bank
The customer comes up to the ticket dispenser, reads a range of offered
services and selects a service. Q Manage prints the ticket with his queue
number and data and time of entry.
Now the customer may wait until he will be called without bothering himself
to stand in line or not worrying about queue jumpers. Assessment of a
preliminary waiting time is also an advantage for the customer.
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How does it help the Staff?
For the Staff
While adjusting the system, each service and each counter is identified. With
services and counters adjusted in advance, each staff member sees whether
there are waiting customers.
If there are waiting customers, the staff member pushes a call key to process
the customer request.
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For the ManagerThe system records information and its related history on every printed ticket.
This data is useful for the managers who care about customer convenience
and the efficiency of the staff members.
The system provides reports such as:
Service wise log
Counter wise log
Customer wise log
Summary Report
How does it help the Manager?
Branch Manager can identify their VIP / VISHESHCustomers and can allocate RFID Cards to suchcustomers. These customers will get priority services atthe counters after using their RFID Cards at the QManagement System.
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How does it Work?
Arriving customers register themselves at the Q manager and takes anumbered ticket for the service he wants.
Ticket number is displayed on the screens in numerical order to callnext customer for service.
Ticket number is displayed not only on the TFT monitors but also onlarge Seven Segment Displays which can be installed at each counter.
Large banks can use multiple Seven Segment Displays for bettervisibility.
If customers do not attend the counter when his ticket number isdisplayed then Q Manager automatically recalls the numbers after aspecific time.
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How does it Work?
Customer registers atthe Q-Manager
Takes a printed tokenand waits his turn
Token number called on theSeven Segment Display andon counter display
Staff member calls thetoken number
Staff member calls the
token number
Bank
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Q-Manager Components
Registration UnitThe registration unit is located at the entrance of the branch.
The customer selects a service from the panel and the Q-Managerdispenses a printed numbered token with the data and time of entry.
Counter Unit Software
This software is loaded at the counter terminal and hasthree different options along with provision for displayingno. of pending customers.
Call
Counter Software
END
SKIP
Call / Recall customer
End Transaction
Skip customer who hasnot attended the call
Display UnitThis unit displays the current customer token numberbeing called at the respective counter.
The Display Unit
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Features of Q-Manager
Q-Manager is easy to install, simple to configure and is the perfect out-of-the-boxsolution for your needs. Q Manager fits into any environment and can be easilymoved anywhere it is needed to accommodate your changing customer flow.
Easy to Install
Q-Manager provides important statistical details about the waiting time forcustomers, processing time for customer transactions, number of customer in aperiod, processing time taken by particular counter and other efficiency reports.
MIS Reports
In addition to the display units, Q-Manager provides an audio facility to call thecustomer token numbers. The use of audio facility is optional and can be turned
off if the branch does not desire to use it.
Audio Facility in Hindi & English Language
Simple and easy-to-use design of all the elements helps to achieve a quick andefficient administration.
User Friendly
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Features of Q-Manager
Q-Manager makes it possible to provide priority services to the VIP or Visheshcustomers at the counters. Such customer numbers will be called on priority basison a specific counter (s).
RFID Cards for V.I.P. / Vishesh Customers
The token slip printed in Digital Q Management System is in Hindi Language andshows the Token No. and the Service Chosen by the customer along with therespective counter no. allocated to that service.
Printing of Token Slip in Hindi / Marathi Language
Routine Messages / Greetings / Power point presentations / Video Clippings etccan be generated & displayed at the bottom of the monitor attached to QManager.
Display of Messages / Power Point Presentation on the Monitor
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Features of Q-Manager
Support for eight banking servicesQ-Manager has the capacity to cater to up to eight types of banking services. It can alsobe customized to provide Single Window Transaction
Branch authorities can designated multiple windows for a service from the options
provided in the software. This can ensure that there are more counters for serviceswhich are more used.
Multiple Service Windows
If a customer fails to attend the transaction call, Q-Manager automatically recallssuch ticket numbers after a certain frequency to ensure that customers can
complete their transaction. Unattended tickets are discarded after threetransaction calls.
Ticket number recall (Optional)
Q-Manager is capable of handling and storing of data. If required, the data canbe backed-up using a USB pen drive.
Memory Module
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Advantages in using Q-Manager
Better Customer ServiceQ-Manager provides continuous services to the customers even during peak hours
at various service counters. Since customers have a printed ticket number queues
are more efficiently managed. This reduces the waiting and service time for
customers.
Improved Staff EfficiencyQ-Manager defines service wise window timings, this restricts the issue of tokens
beyond the specified period so that staff members can process existing transaction
more efficiently.
Reports for increased planningQ-Manager allocates different services to counters and to staff members. The
branch authorities can define these services and staff members attending to the
service. These numbers a reflected in various reports offered by Q-Manager which
helps the branch authorities in planning for the services.
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Advantages in using Q-Manager
Better Control Over Branch Performance at the
countersDigital Q Management System is backed up by Excellent Software features which
allow the controllers to have a look at the performanceof the branches at the counters without even visitingthe branches.The software at the branches creates a data base file which can be emailed at the
head office / regional office. A special software is provided at the controller offices
which read these files sent from the branches and create various MIS reports
instantly.
These reports gives exact information about the day to day working of the branch
at the counters. They are also very useful in knowing no. of customers every
branch every day, purpose of customers visit to the branch, their average waiting
and transaction time. Also information of each counter like (a) time of first and last
transaction at each counter (b) Lunch timings or Non transaction timings etc.
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Technical Specifications
PC Based Main Unit
Operating System : Windows 98 or later
Operating Voltage : 230 V AC
Power Consumption : 200 W (max.) for 5 counters
Four Digit, Seven segment LED display unit for displaying token
number with buzzer at the counters
Thermal Printer for token printing
Provision of connecting up to 30 counters in one unit
Size of main unit : 12" x 16" x 18' (LxBxH)
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Contact us
Digital Innovations18, Navnirman Society, Pratap Nagar, Ring Road,
Nagpur 440022, Maharashtra
Ph: (0712) 2241274
Mobile Ph: 9822222688, 9922508055
Fax: (0712) 2241274
Email: sumukhnatu@rediffmail.com
Digital Queue Management System
mailto:sumukhnatu@rediffmail.commailto:sumukhnatu@rediffmail.com
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