ray jimenez, phd copyrighted materials 2012 facilitator guide how to make technical &...
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Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Facilitator GuideHow to make Technical & Compliance Training and
eLearning
Fun and Engaging
The following slides have suggested exercises.
1. Exercise Suggestion: Learner view versus technical view –
slide 17
2. Exercise Suggestion: Rea-Life Examples – slide 29
3. Exercise Suggestion: Story Examples – slide 35
4. Exercise Suggestion: Must learn versus learn on need –
slide 45
5. Exercise Suggestion: Application – slide 50
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
How to make Technical & Compliance Training and eLearningFun and Engaging
Ray E. Jimenez, PhDChief Learning ArchitectVignettesLearning.comrayvft@gmail.com
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 3
How many of you feelthat sometimesour learning programsis like an interrogation?
Type in chat
Yes or No
Is the technical definition now clear?
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 4
How many of you feelthat sometimesour learning programsis like bad medicine?
Type in chat
Yes or No
Compliance program again?
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 5
Table of contentsModule LessonModule LessonModule LessonModule LessonModule LessonModule Lesson
FactsTheoriesFeaturesRulesLegaleseProcedures
Context ApplicationsHow many of you feelthat sometimesyour learning programshave too much facts,theories, rules, etc.
Type in chat
Yes or No
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 6
How to make Technical & Compliance Training and eLearningFun and Engaging
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 7
How to make Technical & Compliance Training and eLearningFun and Engaging
• Unbundling content for leaners’ view• Finding instant context• Weaving context and facts
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 8
Free eBookSend request throughhttp://tinyurl.com/storyimapcts
Mention “TMN52212”
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 9
Study physics Fixing a carVs.
What is the difference ? Type in chat.
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 10
Networkingclass
Networkingtroubleshooting
Vs.
What is the difference ? Type in chat.
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 11
Academic goals(Learning)
Personal goalsVs.
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Too technical, factual1.Features2.Statistic3.Scientific finding4.Formula5.Codes6.Technical feature7.Procedure8.Legal citations9.Rules and regulations10.Database11.Numbers12.Forms13.Financial reports … many others
What happenswhen your programshave too muchof technical, factual and legalese information?
Type in chat
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 13
Why would learners have interests on citations than the rules and regulations? Why is that? Type in chat
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 14
“What does not have consequence to the person (positive or negative) does not get the attention.
It does not impact their personal goals and lives.”
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Unbundling Content-From Technical View to learner View
Technical View Learner View
Content
Value Reference/instruction guide
Solve problems
Writing Functions and features, rules
Applications
Delivery
Size Long slides, lectures Small, short lessons
Format Linear Map, flexible, drill in and out
Technology Paper based, PDF, Html pageselearning PPTs, screen captures
Mobile, web, portal, collaboration, shared content
1
2
3
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Unbundling Content-From Technical View to learner View
Technical View Learner View
Content
Value Reference/instruction guide
Solve problems
Writing Functions and features, rules
Applications
Delivery
Size Long slides, lectures Small, short lessons
Format Linear Map, flexible, drill in and out
Technology Paper based, PDF, Html pageselearning PPTs, screen captures
Mobile, web, portal, collaboration, shared content
1
2
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 17
1. Exercise Suggestion: Learner view versus technical view
Ask participants to have a group discussionabout differences in design for the learners’ viewand for the technical view.
How do the approaches differ?
What have they found to work best in theirexperience?
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 18
Why do people tend to use work arounds or practical solutions ? Type in chat
Work arounds
Tasks
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 19
From paper-basedassessment tests
To iPads enableassessment tests
“We provide user’s guide, but why do users insists on their work arounds?”
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 20
“We provide managers more concernwith avoiding liabilities?”
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 21
Drip Irrigation System
Case Exercise
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 22
Improper installation
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 23
Tractor falling into the sink hole
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 24
What and where would you start your eLearning? Why? Type in chat
Drip Irrigation SystemImproper installation
Tractor falling into the sink hole
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 25
• 100 slides to 20 slides
• Easier to access• Faster to focus• References as
links
Focused on instruction
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 26
Focused on diagnosis, problem solving
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 27
Table of contentsModule LessonModule LessonModule LessonModule LessonModule LessonModule Lesson
Facts Must learn Context Applications
Instruction focused
Application focused
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
The Tractor StoryTubes are thin, but can create havoc….Two guys arguing, “what the hell happenedwith the tractor?” “It sunk into the ground.”“It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you?
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 29
2. Exercise Suggestion: Rea-Life Examples
In the next slide, this is a good opportunity for the participants to apply the concept using their own specific courses.
Ask participants:Use your own content and find real-life examples that help the learners relate tothe content quickly?
Discuss it in your group.
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Course PowerPointDetailed referenceSections12345678910Etc
DiagnosisWhy this could happen?1. “Thin as trash-bag”2. xxxxx3. xxxxx
Solutions
The Tractor StoryTubes are thin, but can create havoc….Two guys arguing, “what the hell happenedwith the tractor?” “It sunk into the ground.”“It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you?This is a true story.
Related stories1234
1. Thin as trash bag.
Have you checked these?[ ] xxxxx[ ] xxxxxxx
[ ] xxxxxxxx
Linkto detailsin PPT/Course
Search
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Unbundling Content-From Technical View to learner View
Technical View Learner View
Content
Value Reference/instruction guide
Solve problems
Writing Functions and features, rules
Applications
Delivery
Size Long slides, lectures Small, short lessons
Format Linear Map, flexible, drill in and out
Technology Paper based, PDF, Html pageselearning PPTs, screen captures
Mobile, web, portal, collaboration, shared content
1
2
3
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 32
Safety – WashingHands
“Will you havea hand shakewith John?
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 33
Would Mariaqualify formedical insurance?
Commonlaw spouse
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Software Training
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 35
3. Exercise Suggestion: Story Examples
After the examples in washing hands, benefits qualifications, and blood software, ask participants to create their own examples.
Have a group discussion.
Let each group share their examples.
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 36
Table of contentsModule LessonModule LessonModule LessonModule LessonModule LessonModule Lesson
Facts Must learn Context Applications
Instruction focused
Application focused
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 37
How do you discover applications?
Please type in chat
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 38
20%
80%
Must learnPerformance outcomes,principles, key ideas:
1-value, 2-errors, 3-dfficulty
Learn on needProcesses, tasks, steps,tools, references, forms,coordination, admin
}
}
Application Points
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
What are applications that magnify: 1-value2-errors3-dfficulty
Type in chat
Scanning Products
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
What are applications that magnify: 1-value2-errors3-dfficulty
Type in chat
Dealing with two employees
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
What are applications that magnify: 1-value2-errors3-dfficulty
Type in chat
Records preparednessfor compliance investigations
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Applications Points / Story types1.Applications2.Troubleshoot3.Quick assist4.Use-case5.Scenario6.Anecdotes7.Narrative8.Experience9.Metaphor10.Meme11.Simile12.Demonstration13.Trial14.Testing15.Prototypes… many others
Emphasis on real-lifeevents, applications;ratherthan factsoverload
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 43
4. Exercise Suggestion: Must learn versuslearn on need
Ask participants to identify ‘must-learn” and “learn on need” type of content. Let themuse their own content.
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 44
Table of contentsModule LessonModule LessonModule LessonModule LessonModule LessonModule Lesson
Facts Must learn Context Applications
Instruction focused
Application focused
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Weaving real-life stories with technical content
Real-life applications,stories
Technical Content Reference
Technical Content Reference
Technical Content
Technical Content
Real-life applications,stories
Real-life applications,stories
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 46
http://articulate.www.resources.s3-website-us-east-1.amazonaws.com/community/guru/2009/Evernote/index.html
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 47
Table of contentsModule LessonModule LessonModule LessonModule LessonModule LessonModule Lesson
Facts Must learn Context Applications
Instruction focused
Application focused
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
Course PowerPointDetailed referenceSections12345678910Etc
DiagnosisWhy this could happen?1. “Thin as trash-bag”2. xxxxx3. xxxxx
Solutions
The Tractor StoryTubes are thin, but can create havoc….Two guys arguing, “what the hell happenedwith the tractor?” “It sunk into the ground.”“It can’t be the drip tubes? Right? Or am I wrong? “Yikes” (“Oh no I screwed up”) Has this happened to you?This is a true story.
Related stories1234
1. Thin as trash bag.
Have you checked these?[ ] xxxxx[ ] xxxxxxx
[ ] xxxxxxxx
Linkto detailsin PPT/Course
Search
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 49
How to make Technical & Compliance Training and eLearningFun and Engaging
• Unbundling content for leaners’ view• Finding instant context• Weaving context and facts
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 50
5. Exercise Suggestion: Application
Ask participants:
“What one idea have you learned from thesession? Share this idea and why this is
interesting to you?”
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com 51
Free eBookSend request throughhttp://tinyurl.com/storyimapcts
Mention “TMN52212”
Ray Jimenez, PhD Copyrighted Materials 2012 www.vignettestraining.com
How to make Technical & Compliance Training and eLearningFun and Engaging
Ray E. Jimenez, PhDChief Learning ArchitectVignettesLearning.comrayvft@gmail.com
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