recurring billing & crm platform

Recurring Billing & CRM Platform

www.openbillingsystem.com

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Index

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Target Market Segment1

Proposed Solution 3

Product Features4

Business Process Flow5

Self-Care Portal6

Ticket Tracking7

Dashboard9

Business Analytics8

2 Problem Statement

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Problem Statement

Business Avenue Management [BAM]

Notifications for critical business processes

Service Stages management

Interactive integrations

Data redundancy in multiple systems

Scalability, adaptability, uni-lingual, multi-currency support

Analytics

Propietary Technologies

Business performance in Dashboards

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Proposed Solution

Direct and Indirect BAM achieved

Effective Notifications Management

Configurable Service Stages

Seamless integrations with Provisioning Systems and Payment Gateways

Plan Upgrade/Downgrade, Promotions Recommendations automated

Reduce Data Duplication

Handles diverse currencies, Scalable, Multi-Lingual & Multi-Tenanted,

Built on proven open source technologies

Role based Dashboard views defined

Open Billing System [OBS]

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Product Features: Overview

4. Strategic Features

3. Support Features

2. Lifecycle Features

1. Core Features

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Product Features•Users Creation•Organization Hierarchy•User Mapping to Hierarchy•Service Creation•Charge Code Definition•Create Plans & Map Services•Prospects•Clients•Order Booking•Plan Offering to Customer

Core Features

•Activation•Upgrade[Freemium -> Premium]/Downgrade•Disconnection•Reconnection

Lifecycle Features

• Invoicing•Payments & Collections•Bulk Uploads•Schedular Jobs• Inventory Mgmt •Self-Care portal

Support Features

• Integrations•Ticketing•Dashboard•Reports & Analytics

Strategic Features

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Business Process Flow

Users

Admin

Supervisor

Data Entry Operator(s)

Organization

Head Office

Regional Office

Branch Office(s)

Services

Channel(s)

Video(s)

Charge Codes

Charge Type(s)

Tax Type(s)

Bill Freq

Bill Frequency

Monthly

Quarterly

Half Yearly

Yearly

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Business Process Flow

Packages

Freemium

Premium

Region wise Pricing

Clients

Prospects

Customers

Order Booking

Plans

Hardware

Plans

Pre-Paid

Post-Paid

Promotions

Discounts

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Business Process Flow

Plan Lifecycle

Activation

Upgrade / Downgrade

Disconnection

Reconnection

Invoicing

Scheduled

Case-by-Case

Taxation

Inclusive of Plan

Exclusive of Plan

Payments / Collections

Pay Mode

Account Based

Invoice Based

Adjustments

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Support Functions

Bulk Uploads

Hardware

Adjustments

Payments

MRN

EPG

Media Assets

Scheduler Jobs

Invoice

Provisioning Request

Provisioning Response

Statements

Auto expiry

Event Action Processor

Middleware

Notifications

Push

Pull

Interactive

Inventory Management

Organization & Hierarchy

MRN

GRN

Items & Details

Supplier Information

Item History

Self Care Portal

Profile

Plan

Statements

Payments

Upgrade Option

Promotions

Tickets & Status

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SERVICE PACKAGING

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PACKAGE PRICING

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Subscriber 360 Degree View

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Customer PayType Details

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Actionable & Additional Info for a Active Contract

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Actionable Items for a DisconnectedContract

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Customer Device Sale

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Service Ticket Registration

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Ticket Monitoring

• Open: Displays the list of tickets which are still open.• Working: Display the list of service tickets which are attended by the service team.• Assigned: Displays the list of tickets which are Assigned to the service engineer to attend.• Overdue: Displays the list of tickets which are pending for long time.• Closed: Displays the list of service tickets which are attended & closed.

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Inventory & Logistics Management

• Goods Requisition Note: This can be when the HO raises a PO towards the purchase of hardware items.• Material Request Note: This process is used to request stock across offices or Stock points.• Supplier: For defining the support information.

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Reseller Management

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Customer Sign-up & RegistrationProcess

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Customer Self Payment Check-out Process

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Bulk Upload Process

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Scheduler Job Process

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Payment Gateway Transactions Monitoring

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DashBoard & Reporting

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DashBoard & Reporting

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Integrations

1

•Flexible and seamless integrations

2

•Synchronous and asynchronous communications

3

•Ecosystem [Any third party application / provisioning system]

4

•Financial [Any financial accounting system]

5

•Payment Gateway [Any payment gateway system]

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Ticket Tracking

1

•Precise issue coordination and tracking system

2

•Candid ticket ownership and resolution duration

3

•Clear categorization, prioritization and status

4

•Auto escalation and re-opening of closed tickets

5

•Workflow for auto escalation

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Business Analytics

1

•Addendum to regular reporting

2

•Applicable across various report categories

3

•Analyse report data in multiple dimensions and aspects

4

•User friendly drag-drop features for dynamic report generation

5

•Help support providing inputs for strategic business decisions

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Dashboard

1

•Data concise using various types of charts

2

•Simple to configure and customize

3

•Trends on selected data combinations

4

•Support strategic business decisions

5

•Role based information display

THANK YOU!

Team - Open Billing Systeminfo@ openbillingsystem.comwww.openbillingsystem.com