recurring billing & crm platform
DESCRIPTION
OBS is a Recurring Billing & CRM Platform meant for Organizations offering services through recurring mode. OBS is in production use @ over 11 countries spanning from Europe, Africa & USA. OBS Customers are ranging in Digital To Terrestrial operators, Internet Service Providers, Pay-TV Operators, IPTV Operators, Over the Top Operators & Wifi Operators. OBS is integrated with some of the well knows CA & Middle-ware systems.TRANSCRIPT
Recurring Billing & CRM Platform
www.openbillingsystem.com
Strictly Confidential
Index
Strictly Confidential
Target Market Segment1
Proposed Solution 3
Product Features4
Business Process Flow5
Self-Care Portal6
Ticket Tracking7
Dashboard9
Business Analytics8
2 Problem Statement
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Problem Statement
Business Avenue Management [BAM]
Notifications for critical business processes
Service Stages management
Interactive integrations
Data redundancy in multiple systems
Scalability, adaptability, uni-lingual, multi-currency support
Analytics
Propietary Technologies
Business performance in Dashboards
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Proposed Solution
Direct and Indirect BAM achieved
Effective Notifications Management
Configurable Service Stages
Seamless integrations with Provisioning Systems and Payment Gateways
Plan Upgrade/Downgrade, Promotions Recommendations automated
Reduce Data Duplication
Handles diverse currencies, Scalable, Multi-Lingual & Multi-Tenanted,
Built on proven open source technologies
Role based Dashboard views defined
Open Billing System [OBS]
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Product Features: Overview
4. Strategic Features
3. Support Features
2. Lifecycle Features
1. Core Features
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Product Features•Users Creation•Organization Hierarchy•User Mapping to Hierarchy•Service Creation•Charge Code Definition•Create Plans & Map Services•Prospects•Clients•Order Booking•Plan Offering to Customer
Core Features
•Activation•Upgrade[Freemium -> Premium]/Downgrade•Disconnection•Reconnection
Lifecycle Features
• Invoicing•Payments & Collections•Bulk Uploads•Schedular Jobs• Inventory Mgmt •Self-Care portal
Support Features
• Integrations•Ticketing•Dashboard•Reports & Analytics
Strategic Features
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Business Process Flow
Users
Admin
Supervisor
Data Entry Operator(s)
Organization
Head Office
Regional Office
Branch Office(s)
Services
Channel(s)
Video(s)
Charge Codes
Charge Type(s)
Tax Type(s)
Bill Freq
Bill Frequency
Monthly
Quarterly
Half Yearly
Yearly
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Business Process Flow
Packages
Freemium
Premium
Region wise Pricing
Clients
Prospects
Customers
Order Booking
Plans
Hardware
Plans
Pre-Paid
Post-Paid
Promotions
Discounts
Strictly Confidential
Business Process Flow
Plan Lifecycle
Activation
Upgrade / Downgrade
Disconnection
Reconnection
Invoicing
Scheduled
Case-by-Case
Taxation
Inclusive of Plan
Exclusive of Plan
Payments / Collections
Pay Mode
Account Based
Invoice Based
Adjustments
Strictly Confidential
Support Functions
Bulk Uploads
Hardware
Adjustments
Payments
MRN
EPG
Media Assets
Scheduler Jobs
Invoice
Provisioning Request
Provisioning Response
Statements
Auto expiry
Event Action Processor
Middleware
Notifications
Push
Pull
Interactive
Inventory Management
Organization & Hierarchy
MRN
GRN
Items & Details
Supplier Information
Item History
Self Care Portal
Profile
Plan
Statements
Payments
Upgrade Option
Promotions
Tickets & Status
Strictly Confidential
SERVICE PACKAGING
Strictly Confidential
PACKAGE PRICING
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Subscriber 360 Degree View
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Customer PayType Details
Strictly Confidential
Actionable & Additional Info for a Active Contract
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Actionable Items for a DisconnectedContract
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Customer Device Sale
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Service Ticket Registration
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Ticket Monitoring
• Open: Displays the list of tickets which are still open.• Working: Display the list of service tickets which are attended by the service team.• Assigned: Displays the list of tickets which are Assigned to the service engineer to attend.• Overdue: Displays the list of tickets which are pending for long time.• Closed: Displays the list of service tickets which are attended & closed.
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Inventory & Logistics Management
• Goods Requisition Note: This can be when the HO raises a PO towards the purchase of hardware items.• Material Request Note: This process is used to request stock across offices or Stock points.• Supplier: For defining the support information.
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Reseller Management
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Customer Sign-up & RegistrationProcess
Strictly Confidential
Customer Self Payment Check-out Process
Strictly Confidential
Bulk Upload Process
Strictly Confidential
Scheduler Job Process
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Payment Gateway Transactions Monitoring
Strictly Confidential
DashBoard & Reporting
Strictly Confidential
DashBoard & Reporting
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Integrations
1
•Flexible and seamless integrations
2
•Synchronous and asynchronous communications
3
•Ecosystem [Any third party application / provisioning system]
4
•Financial [Any financial accounting system]
5
•Payment Gateway [Any payment gateway system]
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Ticket Tracking
1
•Precise issue coordination and tracking system
2
•Candid ticket ownership and resolution duration
3
•Clear categorization, prioritization and status
4
•Auto escalation and re-opening of closed tickets
5
•Workflow for auto escalation
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Business Analytics
1
•Addendum to regular reporting
2
•Applicable across various report categories
3
•Analyse report data in multiple dimensions and aspects
4
•User friendly drag-drop features for dynamic report generation
5
•Help support providing inputs for strategic business decisions
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Dashboard
1
•Data concise using various types of charts
2
•Simple to configure and customize
3
•Trends on selected data combinations
4
•Support strategic business decisions
5
•Role based information display
THANK YOU!
Team - Open Billing Systeminfo@ openbillingsystem.comwww.openbillingsystem.com