rfp for full hd multipoint video conferencing solution … · 2016-04-26 · sl. no. page no. item...
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Sl. No. Page No. Item sub-clause Existing clause Modified clause
1 9 vi The Vendor should have implemented integration of
proposed VC Solution with Call Manager. (Vendor should
submit Purchase orders and work completion certificate or
letters from user organizations for implementation of VC).
The Vendor should have implemented
integration of proposed VC Solution with IP
PBX. (Vendor should submit Purchase orders
and work completion certificate or letters from
user organizations for implementation of VC)
2 9 vii The vendor should have minimum 30 support centers
(own and franchise) located across the country. (Full
address of the support centre along with the name and
telephone number of contact persons has to be submitted.)
The System integrator (SI) should have
minimum 30 support centers
3 10 xi The OEM for IP PBX, IP Phones and UC clients will be
selected basis the Latest (2015) Gartner Report for
Corporate Telephony and Unified Communications
Respectively. The proposed OEM should be present in the
Gartner’s Leader’s Quadrant.
The OEM for IP PBX, IP Phones and UC clients
will be selected basis the Latest (2015) Gartner
Report. The proposed OEM should be present
in the Gartner’s Magic Quadrant.
4 67 10 Basic UC as described for non-IP Telephony users - 2000
Users
Basic UC as described for non-IP Telephony
users - 1000 Users
Corrigendum
RFP for Full HD Multipoint Video Conferencing Solution
Eligiblity criteria
Price - bid form
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RFP for Full HD Multipoint Video Conferencing Solution
5 69 ii The turnover of the company should be min. 300 crore The turnover should be minimum Rs.100.00
Crore as per eligibility criteria (page No:9, point
no.ii)
6 84 Software based video conferencing solution that can be
installed on any PC/Laptop to enable the user to
participate in video conferencing call. The software client
can be installed on any device that the Bank choses and
should allow the flexibility to be removed or re-installed.
There should be no attachment to a particular device or
mac address.
The software client can be installed on branded
device which is certified by OEM and should
allow the flexibility to be removed or re-
installed
7 84 Provision for IM to be initiated from Presence indicator in
Microsoft Outlook( 2007 Std & 2010 Std) and Sharepoint
Bank need intregration with Microsoft
Exchange and MS Outlook (2007, 2010 & 2013)
from day 1 and feasibilty to integrate with
Sharepoint in future as per requirement
8 84 Users should be able to paste objects, files and URLs into
IM message and send it to his contacts
Users should be able to paste objects and URLs
into IM message and send it to his/her contacts
Instant
massaging &
Presence
Compliance to eligiblity criteria
Unified Communication client for desktop, tablets & smartphone
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RFP for Full HD Multipoint Video Conferencing Solution
9 84 Should provide Location Indicator :For eg. Set your own
locations like “Work”, “Home”, “Campus”, “Sales Office”
etc. so that next tiime the user signs-in from that office UC
Client must remember the location
Location indicator shall be provided either
based on connected network or manually.
10 84 AutoSave Chat : From the Options menu, the user should
be able to automatically save chats to the users computer,
when the user closes a chat window. Once the chats are
saved to the users computer, search the chat files or use
the windows file search capability to search the chat files.
The user can save peer-to-peer and group chat
conversations
Clause deleted
11 85 Group chat :UC Client must allow users to define custom
groups with support upto 600 groups. A group chat session
must support up to 1000 users.
Clause deleted
12 85 Persistent chat : Persistent chat rooms should be supported
to share ideas and information in a chat room and should
be active even after participants leave the room. When
participants come back to the room, they can scroll back to
read the messages that they missed. :Persistent chat room
should have the capability to be password protected
Clause deleted
Instant
massaging &
Presence
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13 85 Size Limit for File Transfers Administrator should be able
to configure the file size limit for Cisco UC Client users
when transferring files.
Clause deleted
14 85 Screen share and Remote Desktop Sharing in Group Chat (
1:Many ) : Users must have the capability to share screen
with up to 5 people in group chat session using the IM-
Only-desktop-sharing feature.
This is optional item
15 86 Call
Conferencing
Capability
Call Conferencing Capability The solution should have call conference
capability up to 50 Participants
16 87 3 The system should be scalable up to 5000 extensions on
the proposed single hardware.
The system should be scalable up to 10000
extensions on the proposed single hardware.
17 88 7 Proposed system should allow users to have multiple
devices including deskphones, dektops / laptops,
smartphones, and Tablets.
Proposed system should allow users to have
multiple devices including deskphones, dektops
/ laptops, smartphones, and Tablets. All
different type of devices should consume single
user license.
18 88 15 Support Bank Exisitng Connferencing Solution
( Tanderberg ) for Voice & Video Conferencing i.e.
integration comaptibilty with MCU
Support Bank's exisitng Conferencing Solution (
Tandberg ) for Voice & Video Conferencing i.e.
should have integration comaptibilty with
SIP/H.323
Instant
massaging &
Presence
General
Specification
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19 89 22 Should provide Single Number Reach (Simultaneous Ring
on IP phone and user defined alternate phone) for all the
IP phone users.
As part of One Number Service, user should be
able to select preferred device on which he
wants to attend the call. It should be possible to
select desk phone, GSM phone, conference
room phone or even home phone as preferred
device.
It should be possible to add / change preferred
devices by end users as required.
It should be possible to swipe the call from desk
phone to mobile phone and vice - versa via
attractive graphical user interface and swipe
functionality on mobile phone. The caller party
should not hear any music on hold or call should
not get cut while doing such transfer.
It should be possible to swipe video call
between room system and iPad /Android
without disconnecting the call.
Telephony
feature
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20 89 25 The system should seamlessly failover to the redundant
server/site without the need for system to reset or any type
of manual intervention. The phones should have the
capability to seamlessly re-register to the back up call
control. Please specify if the end point will need a reset in
case of the failure of primary call control.
The system should seamlessly failover without
dropping the active call
21 90 Call - processing
and call - control
1
Should support signaling standards/Protocols – SIP,
MGCP, H.323, Q.Sig.
The proposed solution should be integrated with
Bank's existing endpoints. However this will not
be appllied for Aethra endpoints
22 91 Minimum
common features
/ Functionalities
for all types of
phones
8
The phone should support XML based services and
applications.
Clause deleted
23 91 8 Open to applications: Access to corporate or external Web
based application via third party SDKs, APIs (XML, SIP)
Clause deleted
24 91 8 Should have full duplex speaker phone and dedicated
headset port with RJ-9 interface
It should be possible to connect headset to the
phone.
Existing
Type - 1, IP
phone
Telephony
feature
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25 91 1 Should have high resolution minimum 5”Colour display
with one touch access
Should have high resolution minimum 4 inch
and above Colour display with one touch
access
26 91 Sould have 5 or more programmable hard keys Should have soft or hard programmable keys
27 91 13 Should support bluetooth 4.1 technology for hand free
headset connection
The phone should be compatible with Bluetooth
headsets to make and receive calls
28 91 14 Should support phone book object exchange between
devices for phone book adress sync ( sync with devices
like smartphones)
Clause deleted
29 91 12 Should support 2 USB ports for wired or wireless headsets
and for charging smartphones
Clause deleted
30 92 25 It should have a 5 inch TFT LCD display with 16:9 aspect
ratio support.
It should have a 4 inch and above TFT LCD
display with 16:9 aspect ratio support.
31 92 28 It should support H.261, H.263 and H.264 protocols It should support H.263 and H.264 protocols
Video phone
type - 2
Video
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32 70 Capacity The MCU should have support for H.265 Video
compression in the future. Details of how this will be
provided to the Bank must be submitted by the bidder. All
the necessary hardware to support this functionality must
be supplied by the bidder from day one, In case the bidder
does not have the hardware from day one, the additional
hardware must be provided without any cost to the Bank.
The MCU should support the latest Video
compression standards. The bidder should
submit details of the video compression
proposed by them.
33 70 Integration with existing IP telephony set up should be
possible for IP phones based audio calls to be part of
video conference. Else vendor has to provide solution can
be used for VC purpose
Vendor may consider to take the equipment
under buyback, if the existing IP telephoney is
not compactible with proposed solution
34 78 Presence The SIP server must have a presence engine so that when
integration with other SIP devices such as MS OCS, MS
Lync, Cisco CUCM, Avaya e.t.c. is done, the presence of
the VC devcies can be published to the other devcies.
The Solution must have a presence engine so
that when integration with other SIP devices
such as MS OCS, MS Lync, Cisco CUCM,
Avaya e.t.c. is done, the presence of the VC
devcies can be published to the other devcies.
Video call control server
Multi Conferencing Unit (MCU)
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35 80 Security 7 Must support H.460 multiplexed media for H323 calls so
as to reduce ports used by the calls to traverse the firewall
The solution should support standards based
firewall traversal using H,460 protocol.
36 92 Video standards 1 H.263,H.263+, H.264, H.265 Video compression such as H.263 / H.263+ /
H.264 / H.265 / H.264 high profile would be
acceptable
37 93 Video input 6 The system must have the ability to pair mobile devices
such as Tablets and Smartphones based on iOS or Android
platforms so that these devices can be used for: 1) View
the Presenttaion that is being shown in the VC call. 2) Add
and disconnect call. 3) Take snapshot of the presnetation
being shown
Clause deleted
Fireall Traversal Solution
Large end points
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38 93 Advance video
and Audio
mixing features
8 In order to capcture the entire conference room view and
also provide feed from additional video sources such a
document camera and PC input, the VC unit must support
the following: 1) Combine the video feed from the main
camera, Auxillary camera and PC input and stitch all the
three into a single video and send the same to the remote
site. 2) Mixing capabilities to change the size of the video
quadrants. 3) Select a particular audio input and associate
the same with a video input e.g. whiteboard and send only
this audio feed to the remote site. The above can be a built-
in feature or an additional Video mixer for at least 4 video
inputs and 4 audio inputs can be provided. In order to
maintain the video resolutions, additional scaler should
also be provided if not buil-in to the unit.
Clause deleted
39 94 Audio inputs 10 should support 6 Microphone inputs to connect 6
microphones.
Should support 4 Microphone inputs to connect
4 microphones.
40 95 Each camera must have the ability to be mounted upside
down so as to give better eye-eye contact.
Clause deleted
41 95 Should have at least 72 degrees static field of view. Should have at least 65 degrees static field of
view.
Camera
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42 95 External devices All sites must be visible in a continuous presence mode
with rate matching and transcoding such that different
sites may connect at different speeds and protocols and
still mainatin a resolution of at least 720p
Clause deleted
43 81 Should be an integrated system with at least 22 to 24 inch
LCD/TFT screen, 1080P resolution (16:9), HD camera
and with speakers for wide band audio output. The Codec
should be a part of the unit. No separate Codec's are
preferred. The LCD/TFT screen should be a touch screen
to provide a touch interface to the user.
"Should be a purpose built Desktop system with
22 inch or above screen, 1080P resolution
(16:9), HD camera and with speakers for wide
band audio output. The system should provide a
touch screen interface for end user operation."
44 83 20 Should be HD at least 6 megapixel camera, with privacy
shutter
Should have at least 2 megapixel camera with
feature of enabling video shutter
45 83 It should be capable of enhancing video conferencing
experience with advanced face-recognition technology
such that it automatically scans the room and seamlessly
commands the main camera to appropriately frame the
users during a call without any manual intervention.
Clause deleted
22" Personal Desk top based video end point
Camera
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RFP for Full HD Multipoint Video Conferencing Solution
46 83 The VC unit must allow the camera to be used as a
document camera to capture hard copies and transmit it to
the far end site.
Clause deleted
47 83 Wi - Fi 23 Must support 802.11a/b/g/n Clause deleted
48 83 Must support escalation of point to point calls to
Multiparty calls using the central MCU without
disconnecting the call.
Must support escalation of point-to-point calls
to Multiparty calls without disconnecting the
call.
49 83 Intuitive ways of storing contacts such as using Photos. Clause deleted
50 83 25 The device must have the ability to pair with a mobile
phone using blue tooth so that the audio portion of the
mobile phone call can be transferred on to the device. This
will enable the user to use the Speaker and microphone of
the device for even calls set up on the mobile phone and
enjoy high quality audio
The device must have the ability to pair with a
mobile phone using Blue-tooth/3.5mm stereo
so that the audio portion of the mobile phone
call can be transferred on to the device.
51 83 The device must also support pairing with Bluetooth
earpieces and headsets such as Jabra and Plantronics.
Clause deleted
52 83 Customs apps from the headset manufacturers such as
Plantronics and Jabra is also needed for enhanced
functionalities
Clause deleted
Camera
Support for
collaborative
application
Bluetooth
pairing
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RFP for Full HD Multipoint Video Conferencing Solution
53 30 1 Taxes and duties:
Bidder will be entirely responsible for all applicable taxes,
duties, levies, imposts, costs, charges, license fees, road
permits etc., in connection with delivery of equipment at
site including incidental services and commissioning.
Payment of Octroi /entry tax, if applicable, will be made at
actual, on production of suitable evidence of payment by
the Bidder.
Bidder will be entirely responsible for all taxes,
duties, levies, imposts, costs, charges, license
fees, road permits etc., in connection with
delivery of equipment at site including
incidental services and commissioning.
However, Sales/ VAT, service tax will be
paid extra at actuals. Payment of Octroi /entry
tax, if applicable, will be made at actual, on
production of suitable evidence of payment by
the Bidder.
Taxes and duties
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RFP for Full HD Multipoint Video Conferencing Solution
54 6 The large end points comprise of Cisco, Polycom, Aethra,
Sony or Tanberg VC equipment, whereas the IP
Telephones are of CISCO IP Phone 6921.
The existing hardware details are: CUCM Ver
8.0.3, Presence Server 8.5.3, VCS Control 5.2,
MCU Cisco 4210 ver 4.4, Cisco SX 80
Endpoint, Tendburg Edge 95 ver F9.0.2, Sony
Ipela Xg80 endpoint, Polycom RSS 4000
Recording server and the current AMC is valid
till August 31, 2016
55 6 The large end points comprise of Cisco, Polycom, Aethra,
Sony or Tanberg VC equipment, whereas the IP
Telephones are of CISCO IP Phone 6921.
Bank may consider to replace CISCO IP Phone
6921 in a phased manner after the end of life
period
56 6 The system is comprising of one CISCO 20 port SD MCU
4210 (512 Kbps) Server, 2 MCS Server, one CISCO Call
Manager 4.0, one CISCO Meeting Server, one CISCO
Presence Server, CUCM (Publisher & subscriber), one
Polycom Recording Sever etc.
The existing call manager is CISCO Call
Manager 8.0
57 6 Since the solution will ride on Bank’s WAN (Cisco and
Juniper based network) and sensitive to Quality of
Services (QOS) optimization for successful running of
Unified communication, we therefore intend the bidders to
possess the WAN skills using routers and switches
Bank clarifies that the HA of the components is
at same site where redundancy is concerned.
However, there shall be provision for DR in
future
Background
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RFP for Full HD Multipoint Video Conferencing Solution
58 6 The applications proposed will be integrated with existing
WAN infrastructure and should supports existing WAN
infrastructure. Since the solution will ride on Bank’s
WAN (Cisco and Juniper based network) and sensitive to
Quality of Services (QOS) optimization for successful
running of Unified communication, we therefore intend
the bidders to possess the WAN skills using routers and
switches.
Changes required on WAN set - up will be taken
care of by the Bank. However, the required
changes or parameters need to be provided by
the SI
59 7 The vendor should provide the architecture for
implementing the VC solution on Existing and New
Network.
The vendor should provide the architecture for
implementing the VC solution on Existing and
New Network. However, changes required on
WAN set - up will be taken care by the Bank.
The required changes or parameter need to be
provided by the SI
60 7 ii The vendor should provide the architecture for
implementing the VC solution on Existing and New
Network.
Bank expects the proposed VC solution should
be compatible with lease line, IP sec and MPLS
(VPN)
Scope of work of service provider
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61 7 iv The vendor should integrate VC solution with Bank’s
existing Call (audio) Manager for call control and existing
legacy setup (Cisco, Polycom, Aethra, Tanberg & Sony).
Bank clarifies that the existing AMC vendor
will give support till August 31, 2016:
thereafter, the prospective vendor will maintain
the same.
62 7 xiv The solution should provide collaboration tools and the
vendor should configure the same to make use of the tool.
Bank expects the vendor to provide monitoring,
reporting and management solutions integrated
with proposed VC solution
63 7 vi The solution should provide Conferencing and
collaboration capabilities which include audio and video
conferencing, as well as collaborative capabilities such as
shared workspaces, white boarding, file sharing and
document sharing, High Definition webcam along with
Microphone and Speaker.
Bank will provide PC/Laptop with Webcam,
microphone and speaker for testing and
commissioning of VC solution'
64 7 ix The solution should integrate with the banks existing
recording system doe recording and replay of video calls.
The existing call recording system is Polycom
RSS 4000. The existing call recording system is
under CAMC
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RFP for Full HD Multipoint Video Conferencing Solution
65 7 xvi The vendor should provide Business Process Integration
(BPI) solution i.e. to simplify and integrate all forms of
communications in view to optimize business processes
and reduce the response time, manage flows and eliminate
device and media dependencies and should integrate the
same.
The prospective vendor has to provide
documentation on process and guidelines
including user manual and installation of all
items mentioned in BoQ.
66 8 xxvii The vendor will provide on-site facility management to
take care of the system, facilitate ISDN as Fallback
facility, Provide Low Bandwidth solution, scheduling
conferences, maintaining users, groups, troubleshooting
etc. The resident engineer will be responsible to provide
the services for VC solutions
The existing ISDN is CISCO 3241. Bank will
discontinue the same after installation of
proposed new solution.
67 8 xxxiii During installation visit the vendor will impart onsite
necessary training to branch / office staff for user level
training.
The vendor has to provide training to the end
users on usage of IP Phone, Video Phone and
Personal End point.
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68 42 Vendor shall deliver all the equipment at intended site
within 4 weeks from the date of acceptance of purchase
order and commission within 2 weeks thereafter.
The vendor delivery period shall be 6 weeks at
the intended site from the date of acceptance of
purchase order and commissioning within 4
weeks thereafter. The Bank intend to install the
proposed solution at HO and at all major city
locations
69 43 1 to 6 Vendor has to:
1. Provide proactive monitoring and issue resolution.
2. Provide monitoring and reporting for all locations.
3. Furnish uptimes and also the turnaround time in case of
failure.
4. Communicate all issues, resolution, changes and
maintenance activities affecting the VC Solutions.
5. Provide a single point of contact to the service desk and
designate an executive level escalation point in the event
of critical outages and issues.
6. Assist IDBI Bank on end-to-end performance
optimization
Bank expects the vendor to provide monitoring,
reporting and management solutions integrated
with proposed VC solution. No ticketing
solution is required
Monitoring and Reporting
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RFP for Full HD Multipoint Video Conferencing Solution
70 43 7 The vendor will impart a detailed technical training free of
charges to Bank’s core officials (about 20 persons)
involved in the project. Also, the vendor will impart user
training at all locations as decided by Bank. The cost of
the instructor will be borne by the vendor only. Further,
the vendor should also impart training to users for
functionality and usage of the VC system
The SI will impart a detailed technical training
for 4 days to Bank's core officials involved in
the project.
71 75 Phonebook
services
The application should support creation and management
of a central directory.
Bank has active directory set - up having details
of directory number which should be integrated
with the proposed system
VCS Control ver 5.2 with 150 Traversal
Licences and 20 nos of non-traversal liceses. 15
Additional license required at present
No DR at present. But the solution should be
capable for application at future DR site to be
implemented in future
Video Monitoring and Management Solution
Budgetary Price - Bid
Firewall traversal for standard based third party video
endpoints to join over internet. Please add licenses for 15
concurrent video calls
59672
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73 97 Include 6 years of - 8 x 5 x next business day - type of
OEM support services in the solution
Include 6 years of 24 X 7 support from OEM
from the date of sucessful commissioning and
handing over to the Bank.
Proposed IP PBX/central solution and end user
phone/endpoints should be from same IP-PBX
or VC OEM
All UC clients need licenses
The UC clients should have the capability to
register with or without the IP PBX
Basic UC Licenses required for 1000 users
Detailed specification for basic UC is as per UC
client for desktop, tablets & smartphones as on
Page 84-87
76 Last Date and Time for Receipt of Bids-March 31, 2016
up to 15.00 hours
The last date for submission of tenders will be
May 9, 2016 at 3.00PM
74
96
96
75
1. Type 1 IP Phone for General users, its licenses and UC
capabilities.
2.Type 2 video phones for Executives, its licenses and UC
capabilities.
3.Type 3 Video Phones for Leadership team, its licenses
and UC capabilities.
7,8 and 9
Basic UC as described for non-IP Telephony users10
Page 20
Sl. No. Item Additional clause
1 Security The Bank Info Security team will have the discretion to conduct assesment
of all proposed component. If any vulnerability is highlighted it will be the
bidder's responsibility to fix vulnerability at no extra cost by vendor/OEM
2 Limitation of
liability
The liability of bidder will stand limited to the extent of contract value
RFP for Full HD Multipoint Video Conferencing Solution
Corrigendum
Page 21
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