risk, communication & change management plans in elearning project management
Post on 01-Nov-2014
7.434 Views
Preview:
DESCRIPTION
TRANSCRIPT
Risk, Communication & Change Management
eLearning Project Management
Image from swisscan at http://www.flickr.com/photos/7578081@N07/2293376525
Michael M. Grant 2011
Risk Management
Image from swisscan at http://www.flickr.com/photos/7578081@N07/2110710885
Risk defined … an uncertain event or condition that, if it occurs, has an effect on at least one project objective.
— from PMBOK
Identify potential risks
Ê Reviews of previous projects & project documentation
Ê Brainstorming
Ê Interviews with stakeholders
Ê SWOT analysis
Assess potential risks
Probability
Impa
ct
1 3 5
1
3
5
Probability x Impact = Risk
Ê Probability of 3 x Impact of 5 = Risk of 15
Response to Risks
Transfer
Avoidance Mitigation
Acceptance
Rank the risks
Ê Rank the risks in order of severity
Ê This also represents the order in which you will need to monitor the risk, such as through allocating resources or changing the project plan to manage the risk.
See page 51 in Lynch & Roecker (2007) for presenting the risk management plan.
Communications Management
Image from swisscan at http://www.flickr.com/photos/7578081@N07/523440203
Communications Management Plan
The communications plan describes the strategy for keeping the project’s stakeholders sufficiently informed to avoid any disappointment regarding cost, schedule, or quality (Verzuh, 2008).
The plan identifies what kinds of information will be distributed to which stakeholders (Schwalbe, 2010).
Sample Plan Stakeholder Type of
information needed
Medium Frequency Response required
Sponsor Name 1. Document reviews Email As produced Edits & approval
2. Project updates Blog posts Weekly
Client Name 1. Hard copy Monthly
2.
3. Etc.
Adapted from Lynch & Roecker (2007), Schwalbe (2010), & Verzuh (2008)
For more complex plans, you may also have space for …
Ê Contact persons
Ê Emails, phone numbers
Ê Who will produce the information
Change Management
Image from swisscan at http://www.flickr.com/photos/7578081@N07/2111488572
Image from http://www.alltechnicalfaqs.com/2010/12/cost-‐risk-‐and-‐other-‐paramaters-‐over.html
Changes over the life of a project
Change Request Form
Identifies:
Ê Date of the request
Ê Name of person making request
Ê Description of the change
Ê Reason for requested change
Ê Effect of change on cost & schedule
Ê Whether the change was accepted or not
Change Management Plan
Ê Describes the process that will be followed when requests for changes are received or identified.
Ê May involve a change request form, a change management log/record, and possibly a change control board.
Change Management Log
Identifies:
Ê The change
Ê The tasks, processes, and resources affected
Ê The proposed implementation date
Ê Status of change
Adapted from Sheen (2009-‐2010)
References
Ê Kloppenborg, T.J. (2008). Contemporary project management. Mason, OH: South-‐Western Cengage Learning.
Ê Lynch, M.M. & Roecker, J. (2007). Project managing e-‐learning: A handbook for successful design, delivery and management. New York: Routledge.
Ê Schwalbe, K. (2010). Information technology project management (6th ed.). Boston, MA: Cengage Course Technology.
Ê Sheen, R. (2009-‐2010). Project risk management tools & techniques. Retrieved February 4, 2010 at http://www.projectmanagementguru.com/risk.html
Ê Verzuh, E. (2008). The fast forward MBA in project management (3rd Ed.). Hoboken, NJ: Wiley.
Ê All images from swisscan at http://www.flickr.com/photos/swisscan/
Michael M. Grant 2011
top related