run sap methodology
Post on 14-Apr-2018
248 Views
Preview:
TRANSCRIPT
-
7/27/2019 Run SAP Methodology
1/28
Enhance SAP Operations with
Run SAP MethodologyA better way to manage your
end-to-end solution operations
Lori Sanders, SAP Active Global Support
Derek Prior, PhD, AMR Research
Prakash Easwaran, PhD, SAP Post-ProductionSupport Services and Hosting
Run SAP Webinar
-
7/27/2019 Run SAP Methodology
2/28
-
7/27/2019 Run SAP Methodology
3/28
The Answer: SAP Enterprise SupportHolistic support model to enable continuous improvement &
successful solution operations at lower risk & cost
SAP Enterprise SupportManages innovation
and integration in SAP solution landscapes
SAP Ecosystem
Value Prop: Enabled by
Delivered via:
In collaboration with
The offering:
Global Support
BackboneMission-Critical
Support
Continuous quality checks
Robust SLAs
Support advisory
7 x 24 root cause analysis
Run SAP
Industry-leading bestpractices
Run SAP methodology
for end-to-end solutionoperations
Consulting, training &certification available asadditional offerings
Consistentstandards
Life-cyclemanagement
Business processmonitoring
Custom-codemanagement
Remotesupportability
Diagnostics
Innovation
Continuous improvement
Complexity masked
Protection of Investment
TCO reduction
Risk reduction
End-to-End Solution Operations
SAP Solution Manager,enterprise edition, and theSAP service infrastructure
platform On demand 7 x 24
support integration
SAP ServiceMarketplace
Delivered via: Delivered via:
SAP 2008 / Page 3
http://dwdf063/shows/kw41/I802047_ASUG/Tuesday/SAP_Premium_Support_Endress_Hauser_e.mpg -
7/27/2019 Run SAP Methodology
4/28
Implement End-to-End Solution Operations
with Run SAP
Mission
Run SAP provides a proven methodology to optimize
implementation, upgrade, and ongoing management ofEnd-to-End Solution Operations, to reduce the Total Cost
of Operations along the entire solution lifecycle.
Run SAP
SAP 2008 / Page 4
-
7/27/2019 Run SAP Methodology
5/28
SAP Provides Aligned Methodologies
Along the Solution Lifecycle
AcceleratedSAP (ASAP)provides a proven methodologyto streamline implementationand upgrade projects.
Run SAP provides a provenmethodology to optimize theimplementation and ongoingmanagement of End-to-End
Solution Operations.
SAP 2008 / Page 5
-
7/27/2019 Run SAP Methodology
6/28
Run SAP is a phased methodology based
on world-class knowledge
Applicationmanagement
Technicaloperations
Businessprocessoperations
End-usersupport
Technicalinfrastructuremanagement
Changemanagement
Custom
developmentmanagement
Applicationmanagementconcept
Technicalinfrastructuredesign
Technicaloperationsconcept
Changemanagementconcept
End-usersupport concept
Business process
operationsconcept
Custom Dev.managementconcept
Technicaloperationsimplementation
Applicationmanagementimplementation
Changemanagementimplementation
End-user supportimplementation
Technicalinfrastructureimplementation
Business process
operationsimplementation
Custom Dev.managementimplementation
Project setup
Scope definition
Operationalrequirementsanalysis
Governancemodel foroperations
Solution transitionto enterprise SOA
Technicalrequirements andarchitecture
Final testing andsign-off
Knowledge transfertraining andcertification
Handover
Go live ofoperations
Assessment &
ScopingDesign of
Operations
Setup of
Operations
Handover
into Production
Operations and
Optimization
End-to-EndSolution
Operations
SAP 2008 / Page 6
-
7/27/2019 Run SAP Methodology
7/28
End-to-End Solution Operations and
Run SAP: The Value for You
End-to-End Solution Operations ensure efficient
application management, and
Reduce time to resolve incidents and correct data inconsistencies
Improve resource utilization for problem diagnosis
Improved end-user perception due to reliability of IT solutions
Increased transparency through centralized change managementand clearly defined change processes
Provide comprehensive knowledge transfer
Value of Run SAP Methodology
Improved expertise and skills High level of standardization and quality
Efficient tools and processes
Successful implementation of your solution operations end-to-end
Reduced total cost of operations
SAP 2008 / Page 7
-
7/27/2019 Run SAP Methodology
8/28
Streamlining Operations Throughout The SAP Lifecycle
Derek Prior
AMR Research
Entire contents 2008 AMR Research, Inc. All rights reserved.
Enhance SAP Operations with
Run SAP Methodology
-
7/27/2019 Run SAP Methodology
9/28
The Speaker
2008 AMR Research, Inc. | Page 9
Derek Prior, Research Director:
AMR Analyst specializing in infrastructure,architecture, and life cycle support issues forSAP customers
17 years at Hewlett-Packard,
6 years at Gartner, 3 years at AMR
Has spoken at many SAP and SAP UserGroup conferences around the world
1976 PhD:Pollutant Minimization From StagedBlue Flame Combustion
Passionate about the Environment
-
7/27/2019 Run SAP Methodology
10/28
The ERP Long Term Lifecycle
2008 AMR Research, Inc. | Page 10
ERP Business Appl ications are just like any other Enterprise Asset they have a 10, 15, 20 year lifecycle
DEPLOY EXPLOIT RETIRE
SoftwareSelection
PROCURE
Time
Live
InitialImplementation
Project
BenefitsRealisation
End ofLife
Phase
AMR ERP TCO Model : $80K - $120K/user over 15 years
20% 80%
-
7/27/2019 Run SAP Methodology
11/28
The ERP Lifecycle EXPLOIT Phase
2008 AMR Research, Inc. | Page 11
Support On going
Improve -
Project
Upgrade -Project
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Yr1 32 54 76 8 9 10 15 20
Hardware
Software
DepreciateReplace
Replace
Depreciate
Steps:
Infrastructure:
6
-
7/27/2019 Run SAP Methodology
12/28
Lifecycle Support Activities: Plenty To Do!
2008 AMR Research, Inc. | Page 12
User Support
SystemsOperation
Minor SystemChanges
1 2 3 4 5 6 78 9 10111213 Systems
Support
-
7/27/2019 Run SAP Methodology
13/28
General SAP Lifecycle Challenges
2008 AMR Research, Inc. | Page 13
Reacting quickly to new demands for SAP changes,e.g. new processes, information, KPIs
Proving and improving Business Benefits: ROI, T2B
Reacting quickly to new demands for SAP changes,e.g. new processes, information, KPIs
Proving and improving Business Benefits: ROI, T2B
Business
Value
Managing SAP major upgrades and their costs
Controlling total Life-cycle costs for SAP projects spanningmultiple business units and instances
Retaining your SAP expert resources
Managing SAP major upgrades and their costs
Controlling total Life-cycle costs for SAP projects spanningmultiple business units and instances
Retaining your SAP expert resources TCO
Maintaining good system performance, availability, business continuity and changemanagement
Managing more complex SAP NetWeaver infrastructures
Maintaining good system performance, availability, business continuity and changemanagement
Managing more complex SAP NetWeaver infrastructures Risk
1 2 3 4 5 6 7 8 9 10 11 12 13
-
7/27/2019 Run SAP Methodology
14/28
Who Needs SAP Solution Manager? You Do
2008 AMR Research, Inc. | Page 14
WASWAS
mySAP
Application
mySAP
Application
SAP ApplicationSAP ApplicationManagement ConsoleManagement Console
Solution Manager
ISV
Agents
Implementation, upgrade tools Support Centre toolsAccess SAP Services Performance Management Change Management New Projects Centre
ISV Operations Tools
System automation Proactive event handling Infrastructure monitoring
CCMSCCMS
Web ASWeb ASCCMSCCMS
Web ASWeb AS
NetWeaverUsage TypesNetWeaverUsage Types
Landscape
Central CCMS
-
7/27/2019 Run SAP Methodology
15/28
Recommendations
2008 AMR Research, Inc. | Page 15
1) Think SAP Lifecycles not SAP Projects2) Manage ERP Database growth
very carefully throughout the Lifecycle3) Use Solution Manager and the right ISVs
as part of your SAP Lifecycle tool set4) Use proper processes and tools
for managing all SAP operations
A professional approach to Lifecycle planning will help you get ready for SOA
BestBestPracticePractice
1 2 3 4 5 6 7 8 9 1011121314
-
7/27/2019 Run SAP Methodology
16/28
Thank you!
2008 AMR Research, Inc. | Page 16
Derek PriorResearch Director - SAP
AMR Research
+44 7799 073401 Mobile
dprior@amrresearch.comwww.amrresearch.com
-
7/27/2019 Run SAP Methodology
17/28
Prakash Easwaran, PhD, SAP Post-ProductionSupport Services and Hosting
Run SAP Webinar
Enhance SAP Operations with
Run SAP MethodologyHow to Implement Run SAP Services
-
7/27/2019 Run SAP Methodology
18/28
Recap of Run SAP Methodology
Standards
Define central
End-to-End
operations tasks
Roadmap
Accelerate
the implementation of
End-to-End operations
Trainings &
CertificationProvide up-to-
date skills for the
ecosystem
ServicesEngage SAP to implement End-to-End operations
SAP Solution ManagerProvides all tools for End-to-End operations
Run SAP
SAP 2008 / Page 18
-
7/27/2019 Run SAP Methodology
19/28
SAP shares world class support
knowledge for End-to-End Operations
The standards allow to set up best-in-class operations
SAP standardizes End-to-End Solution Operations
SAP Standards for Solution Operations:
Define mission-critical operations processes Provide Best Practices and Implementation
Roadmaps
Based on a general organizational model Trainings/Certifications are available Available for download at
http://service.sap.com/supportstandards
SAP 2008 / Page 19
-
7/27/2019 Run SAP Methodology
20/28
Available Run SAP Services
Accelerate your ability to reach operational excellence
- Strategic & Operations Advisory Services- Operations Lifecycle Management Services (Implementation)
Establish End-to-End Operations Standards Set up support best practices around end-user
concept, business process operations, monitoring Deliver application management services Deliver software change management services
NewCustomers
- Operations Assessment Services- Operations Lifecycle Management Services (Optimization)
Assess gaps in: Use of operations standards
Application management concepts Skills profile Change control & change management processes Measurements & service levels to business
Optimize support operations and processes to improve transactionalefficiencies
ExistingCustomers
- Upgrades
- M&A
SAP 2008 / Page 20
-
7/27/2019 Run SAP Methodology
21/28
Entry point for Run SAP Services
ProjectPrep
Blueprint RealizationIntegration
TestingFinalPrep Go-Live Stabilization
Normalization
Steady State
Optimization
Upgrade
ContinuousBusinessImprovement
PLAN BUILD RUN
Strategic & Operations AdvisoryServices
What are the concepts and standards for bestpractices around Operations for SAP applications?
Should the customer build a CCC or OutsourceOperations for SAP applications?
Operations Lifecycle Management(Implementation)
Assist the customer to build out a CCC or outsourcedsupport and operations for SAP applications
Manage support and operations for a customer forSAP applications
Strategic & Operations AdvisoryServices
What are the concepts and standards for bestpractices around Operations for SAP applications?
Should the customer build a CCC or OutsourceOperations for SAP applications?
Operations Lifecycle Management(Implementation)
Assist the customer to build out a CCC or outsourcedsupport and operations for SAP applications
Manage support and operations for a customer forSAP applications
Operations Assessment Services Help customers understand support and operations
gaps for SAP applications
Operations Lifecycle Management(Optimization)
Assist customer to improve their support organizationsand processes for SAP applications
Manage support operations for a customer for SAP
applications
Operations Assessment Services Help customers understand support and operations
gaps for SAP applications
Operations Lifecycle Management(Optimization)
Assist customer to improve their support organizationsand processes for SAP applications
Manage support operations for a customer for SAP
applications
A: New Customers / New components in installed base
B: De-escalated Customers / Customer in M&A situations
C: Upgrades at existing Customers
SAP 2008 / Page 21
-
7/27/2019 Run SAP Methodology
22/28
How are Run SAP Services Delivered ?
Assessment & Scoping dr ives the establishment of baseline for ins tal ling Run SAPcomponents.
Design & Set up fol low Assessment to install the selected components Handover is the start of the knowledge transfer back to customer support organization.
New Customers / Existing Customers
SAP 2008 / Page 22
-
7/27/2019 Run SAP Methodology
23/28
Schematic example - Run SAP
Engagement for New Implementations
ProjectPrep
Blueprint RealizationIntegration
TestingFinalPrep Go-Live Stabilization
Normalization
Steady State
Optimization
Upgrade
ContinuousBusinessImprovement
PLAN BUILD RUN
AdvancedAssessment
Run SAP Program Management
TQM
Implementing Change Contr. Management
Project Management
Cons. Serv. 7AGS. Serv. 3 Ind.Cons.
AGS Cons ult ing
TQM Global ProgramManagement
Service 1 PM SolManImplementation
Service 2 Service 7 plus ind.consulting
Service 3 PM Change Contr.Management
Run SAP Engagement
Implementing Root Cause AnalysisProject Management
Cons. Serv. 7AGS. Serv. 2 Ind.Cons.
Set-up SAPSolution Manager
AGS. Serv. 1 Ind.Cons.
FS AGSCombine Services from
ImplementationRemote Supportabi lity
AGS. Serv. 4
Customer Offer:
SAP 2008 / Page 23
-
7/27/2019 Run SAP Methodology
24/28
Run SAP Helps to Reduce TCO and gives
the Freedom to Invest in New Innovations
Applying SAP E2E Standardizationprovides access to further scale effectsin operations
Avoid expensive incidents by betterquality in operations
Change Management Data Volume Management
Business Process Monitoring withSAP Solution Manager Enable your resources for End-to-
End Solution OperationsStandards and Tools
Shorten recovery time with optimized Incident Management Root Cause Analysis remote Supportability
Enhance Operations Automation, e.g.Job Scheduling Management
SAP Standards for Data Integrity andTransactional Consistency prevent lossof your valuable business data
SAP 2008 / Page 24
-
7/27/2019 Run SAP Methodology
25/28
Value Proposition
Standardization & Transparency in SAP Operations End-to-End standards unify processes driven through SAP Solution Manager
Streamlining support processes increase operational efficiencies
Transparent operations driven through consistent guidelines
Process driven instead of people driven
Reduce Customer Operating Costs Consistent tools and standards improve versatility of support personnel
Proactive incident management and problem resolution increases end user productivity
Business process monitoring solidifies transactional efficiencies and reduces systemdowntime
Improved service levels to business
Continuous Improvement and Optimization Enabling eSOA Readiness Maintain custom objects and optimize efficiencies using end-to-end standards
SAP 2008 / Page 25
-
7/27/2019 Run SAP Methodology
26/28
Summary of Run SAP Webinar
Methods & Tools for Run SAP Lori Sanders, SAP Active Global Support
Industry Demand & Analyst Perception of Run SAP Derek Prior, PhD, AMR Research
Implementing Run SAP at your Organization Prakash Easwaran, PhD, SAP Post-Production Support Services and Hosting
SAP 2008 / Page 26
-
7/27/2019 Run SAP Methodology
27/28
Upcoming Events and Resources
Upcoming Events: SAP Insider SAP Solution Manager Seminar: Expert guidance to plan for, implement, and properly
leverage SAP Solution Manager
Additional event dates/cities to be announced shortly
For more information please go to www.sapsolutionmanagerseminar.com
SAP Services Testing Symposium:
September 9th, 2008, Newtown Square PA
To register, please go to http://www28.sap.com/mk/get/TSTSYM6REG?SOURCEID=31 SAP Insider Managing Your SAP Projects 2008: The SAP Insider conference for project management
strategies and expert guidance for SAP upgrades, implementations, and rollouts
Orlando FL October 22-24 2008
For more information please go to www.sapprojects2008.com
SAP Insider Business Process Management 2008: The SAP Insider conference for business processmodeling, optimization, and innovation
Las Vegas NV November 17-19 2008
For more information please go to www.sapbpm2008.com
Questions and Resources: SAP Insider: SAP Services: Bringing your it investments to life (includes article on E2E solutions support)
For more information please go towww.sap.com/usa/services/pdf/SAP_Services_Bringing_Your_IT_Investments_to_Life.pdf
Contact your Client Partner, visit www.sap.com/usa/services/consulting or call SAP at 866-609-1124
SAP 2008 / Page 27
-
7/27/2019 Run SAP Methodology
28/28
Title of the presentationThis is the subtitle
Name of Speaker, Department
Name of Co-Speaker, Department
Date
Q & A
top related