run sap methodology

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Enhance SAP Operations with

Run SAP MethodologyA better way to manage your

end-to-end solution operations

Lori Sanders, SAP Active Global Support

Derek Prior, PhD, AMR Research

Prakash Easwaran, PhD, SAP Post-ProductionSupport Services and Hosting

Run SAP Webinar


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The Answer: SAP Enterprise SupportHolistic support model to enable continuous improvement &

successful solution operations at lower risk & cost

SAP Enterprise SupportManages innovation

and integration in SAP solution landscapes

SAP Ecosystem

Value Prop: Enabled by

Delivered via:

In collaboration with

The offering:

Global Support

BackboneMission-Critical

Support

Continuous quality checks

Robust SLAs

Support advisory

7 x 24 root cause analysis

Run SAP

Industry-leading bestpractices

Run SAP methodology

for end-to-end solutionoperations

Consulting, training &certification available asadditional offerings

Consistentstandards

Life-cyclemanagement

Business processmonitoring

Custom-codemanagement

Remotesupportability

Diagnostics

Innovation

Continuous improvement

Complexity masked

Protection of Investment

TCO reduction

Risk reduction

End-to-End Solution Operations

SAP Solution Manager,enterprise edition, and theSAP service infrastructure

platform On demand 7 x 24

support integration

SAP ServiceMarketplace

Delivered via: Delivered via:

SAP 2008 / Page 3
http://dwdf063/shows/kw41/I802047_ASUG/Tuesday/SAP_Premium_Support_Endress_Hauser_e.mpg


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Implement End-to-End Solution Operations

with Run SAP

Mission

Run SAP provides a proven methodology to optimize

implementation, upgrade, and ongoing management ofEnd-to-End Solution Operations, to reduce the Total Cost

of Operations along the entire solution lifecycle.

Run SAP

SAP 2008 / Page 4


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SAP Provides Aligned Methodologies

Along the Solution Lifecycle

AcceleratedSAP (ASAP)provides a proven methodologyto streamline implementationand upgrade projects.

Run SAP provides a provenmethodology to optimize theimplementation and ongoingmanagement of End-to-End

Solution Operations.

SAP 2008 / Page 5


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Run SAP is a phased methodology based

on world-class knowledge

Applicationmanagement

Technicaloperations

Businessprocessoperations

End-usersupport

Technicalinfrastructuremanagement

Changemanagement

Custom

developmentmanagement

Applicationmanagementconcept

Technicalinfrastructuredesign

Technicaloperationsconcept

Changemanagementconcept

End-usersupport concept

Business process

operationsconcept

Custom Dev.managementconcept

Technicaloperationsimplementation

Applicationmanagementimplementation

Changemanagementimplementation

End-user supportimplementation

Technicalinfrastructureimplementation

Business process

operationsimplementation

Custom Dev.managementimplementation

Project setup

Scope definition

Operationalrequirementsanalysis

Governancemodel foroperations

Solution transitionto enterprise SOA

Technicalrequirements andarchitecture

Final testing andsign-off

Knowledge transfertraining andcertification

Handover

Go live ofoperations

Assessment &

ScopingDesign of

Operations

Setup of

Operations

Handover

into Production

Operations and

Optimization

End-to-EndSolution

Operations

SAP 2008 / Page 6


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End-to-End Solution Operations and

Run SAP: The Value for You

End-to-End Solution Operations ensure efficient

application management, and

Reduce time to resolve incidents and correct data inconsistencies

Improve resource utilization for problem diagnosis

Improved end-user perception due to reliability of IT solutions

Increased transparency through centralized change managementand clearly defined change processes

Provide comprehensive knowledge transfer

Value of Run SAP Methodology

Improved expertise and skills High level of standardization and quality

Efficient tools and processes

Successful implementation of your solution operations end-to-end

Reduced total cost of operations

SAP 2008 / Page 7


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Streamlining Operations Throughout The SAP Lifecycle

Derek Prior

AMR Research

Entire contents 2008 AMR Research, Inc. All rights reserved.


Run SAP Methodology


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The Speaker

2008 AMR Research, Inc. | Page 9

Derek Prior, Research Director:

AMR Analyst specializing in infrastructure,architecture, and life cycle support issues forSAP customers

17 years at Hewlett-Packard,

6 years at Gartner, 3 years at AMR

Has spoken at many SAP and SAP UserGroup conferences around the world

1976 PhD:Pollutant Minimization From StagedBlue Flame Combustion

Passionate about the Environment


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The ERP Long Term Lifecycle


ERP Business Appl ications are just like any other Enterprise Asset they have a 10, 15, 20 year lifecycle

DEPLOY EXPLOIT RETIRE

SoftwareSelection

PROCURE

Time

Live

InitialImplementation

Project

BenefitsRealisation

End ofLife

Phase

AMR ERP TCO Model : $80K - $120K/user over 15 years

20% 80%


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The ERP Lifecycle EXPLOIT Phase


Support On going

Improve -

Project

Upgrade -Project

1 2 3 4 5 6 7 8 9 10 11 12 13 14

Yr1 32 54 76 8 9 10 15 20

Hardware

Software

DepreciateReplace

Replace

Depreciate

Steps:

Infrastructure:

6


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Lifecycle Support Activities: Plenty To Do!


User Support

SystemsOperation

Minor SystemChanges

1 2 3 4 5 6 78 9 10111213 Systems

Support


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General SAP Lifecycle Challenges


Reacting quickly to new demands for SAP changes,e.g. new processes, information, KPIs

Proving and improving Business Benefits: ROI, T2B

Reacting quickly to new demands for SAP changes,e.g. new processes, information, KPIs

Proving and improving Business Benefits: ROI, T2B

Business

Value

Managing SAP major upgrades and their costs

Controlling total Life-cycle costs for SAP projects spanningmultiple business units and instances

Retaining your SAP expert resources

Managing SAP major upgrades and their costs

Controlling total Life-cycle costs for SAP projects spanningmultiple business units and instances

Retaining your SAP expert resources TCO

Maintaining good system performance, availability, business continuity and changemanagement

Managing more complex SAP NetWeaver infrastructures

Maintaining good system performance, availability, business continuity and changemanagement

Managing more complex SAP NetWeaver infrastructures Risk

1 2 3 4 5 6 7 8 9 10 11 12 13


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Who Needs SAP Solution Manager? You Do


WASWAS

mySAP

Application

mySAP

Application

SAP ApplicationSAP ApplicationManagement ConsoleManagement Console

Solution Manager

ISV

Agents

Implementation, upgrade tools Support Centre toolsAccess SAP Services Performance Management Change Management New Projects Centre

ISV Operations Tools

System automation Proactive event handling Infrastructure monitoring

CCMSCCMS

Web ASWeb ASCCMSCCMS

Web ASWeb AS

NetWeaverUsage TypesNetWeaverUsage Types

Landscape

Central CCMS


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Recommendations


1) Think SAP Lifecycles not SAP Projects2) Manage ERP Database growth

very carefully throughout the Lifecycle3) Use Solution Manager and the right ISVs

as part of your SAP Lifecycle tool set4) Use proper processes and tools

for managing all SAP operations

A professional approach to Lifecycle planning will help you get ready for SOA

BestBestPracticePractice

1 2 3 4 5 6 7 8 9 1011121314


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Thank you!


Derek PriorResearch Director - SAP

AMR Research

+44 7799 073401 Mobile

[email protected]


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Prakash Easwaran, PhD, SAP Post-ProductionSupport Services and Hosting

Run SAP Webinar


Run SAP MethodologyHow to Implement Run SAP Services


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Recap of Run SAP Methodology

Standards

Define central

End-to-End

operations tasks

Roadmap

Accelerate

the implementation of

End-to-End operations

Trainings &

CertificationProvide up-to-

date skills for the

ecosystem

ServicesEngage SAP to implement End-to-End operations

SAP Solution ManagerProvides all tools for End-to-End operations

Run SAP

SAP 2008 / Page 18


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SAP shares world class support

knowledge for End-to-End Operations

The standards allow to set up best-in-class operations

SAP standardizes End-to-End Solution Operations

SAP Standards for Solution Operations:

Define mission-critical operations processes Provide Best Practices and Implementation

Roadmaps

Based on a general organizational model Trainings/Certifications are available Available for download at

http://service.sap.com/supportstandards

SAP 2008 / Page 19


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Available Run SAP Services

Accelerate your ability to reach operational excellence

- Strategic & Operations Advisory Services- Operations Lifecycle Management Services (Implementation)

Establish End-to-End Operations Standards Set up support best practices around end-user

concept, business process operations, monitoring Deliver application management services Deliver software change management services

NewCustomers

- Operations Assessment Services- Operations Lifecycle Management Services (Optimization)

Assess gaps in: Use of operations standards

Application management concepts Skills profile Change control & change management processes Measurements & service levels to business

Optimize support operations and processes to improve transactionalefficiencies

ExistingCustomers

- Upgrades

- M&A

SAP 2008 / Page 20


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Entry point for Run SAP Services

ProjectPrep

Blueprint RealizationIntegration

TestingFinalPrep Go-Live Stabilization

Normalization

Steady State

Optimization

Upgrade

ContinuousBusinessImprovement

PLAN BUILD RUN

Strategic & Operations AdvisoryServices

What are the concepts and standards for bestpractices around Operations for SAP applications?

Should the customer build a CCC or OutsourceOperations for SAP applications?

Operations Lifecycle Management(Implementation)

Assist the customer to build out a CCC or outsourcedsupport and operations for SAP applications

Manage support and operations for a customer forSAP applications

Strategic & Operations AdvisoryServices

What are the concepts and standards for bestpractices around Operations for SAP applications?

Should the customer build a CCC or OutsourceOperations for SAP applications?

Operations Lifecycle Management(Implementation)

Assist the customer to build out a CCC or outsourcedsupport and operations for SAP applications

Manage support and operations for a customer forSAP applications

Operations Assessment Services Help customers understand support and operations

gaps for SAP applications

Operations Lifecycle Management(Optimization)

Assist customer to improve their support organizationsand processes for SAP applications

Manage support operations for a customer for SAP

applications

Operations Assessment Services Help customers understand support and operations

gaps for SAP applications

Operations Lifecycle Management(Optimization)

Assist customer to improve their support organizationsand processes for SAP applications

Manage support operations for a customer for SAP

applications

A: New Customers / New components in installed base

B: De-escalated Customers / Customer in M&A situations

C: Upgrades at existing Customers

SAP 2008 / Page 21


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How are Run SAP Services Delivered ?

Assessment & Scoping dr ives the establishment of baseline for ins tal ling Run SAPcomponents.

Design & Set up fol low Assessment to install the selected components Handover is the start of the knowledge transfer back to customer support organization.

New Customers / Existing Customers

SAP 2008 / Page 22


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Schematic example - Run SAP

Engagement for New Implementations

ProjectPrep

Blueprint RealizationIntegration

TestingFinalPrep Go-Live Stabilization

Normalization

Steady State

Optimization

Upgrade

ContinuousBusinessImprovement

PLAN BUILD RUN

AdvancedAssessment

Run SAP Program Management

TQM

Implementing Change Contr. Management

Project Management

Cons. Serv. 7AGS. Serv. 3 Ind.Cons.

AGS Cons ult ing

TQM Global ProgramManagement

Service 1 PM SolManImplementation

Service 2 Service 7 plus ind.consulting

Service 3 PM Change Contr.Management

Run SAP Engagement

Implementing Root Cause AnalysisProject Management

Cons. Serv. 7AGS. Serv. 2 Ind.Cons.

Set-up SAPSolution Manager

AGS. Serv. 1 Ind.Cons.

FS AGSCombine Services from

ImplementationRemote Supportabi lity

AGS. Serv. 4

Customer Offer:

SAP 2008 / Page 23


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Run SAP Helps to Reduce TCO and gives

the Freedom to Invest in New Innovations

Applying SAP E2E Standardizationprovides access to further scale effectsin operations

Avoid expensive incidents by betterquality in operations

Change Management Data Volume Management

Business Process Monitoring withSAP Solution Manager Enable your resources for End-to-

End Solution OperationsStandards and Tools

Shorten recovery time with optimized Incident Management Root Cause Analysis remote Supportability

Enhance Operations Automation, e.g.Job Scheduling Management

SAP Standards for Data Integrity andTransactional Consistency prevent lossof your valuable business data

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Value Proposition

Standardization & Transparency in SAP Operations End-to-End standards unify processes driven through SAP Solution Manager

Streamlining support processes increase operational efficiencies

Transparent operations driven through consistent guidelines

Process driven instead of people driven

Reduce Customer Operating Costs Consistent tools and standards improve versatility of support personnel

Proactive incident management and problem resolution increases end user productivity

Business process monitoring solidifies transactional efficiencies and reduces systemdowntime

Improved service levels to business

Continuous Improvement and Optimization Enabling eSOA Readiness Maintain custom objects and optimize efficiencies using end-to-end standards

SAP 2008 / Page 25


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Summary of Run SAP Webinar

Methods & Tools for Run SAP Lori Sanders, SAP Active Global Support

Industry Demand & Analyst Perception of Run SAP Derek Prior, PhD, AMR Research

Implementing Run SAP at your Organization Prakash Easwaran, PhD, SAP Post-Production Support Services and Hosting

SAP 2008 / Page 26


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Upcoming Events and Resources

Upcoming Events: SAP Insider SAP Solution Manager Seminar: Expert guidance to plan for, implement, and properly

leverage SAP Solution Manager

Additional event dates/cities to be announced shortly

For more information please go to www.sapsolutionmanagerseminar.com

SAP Services Testing Symposium:

September 9th, 2008, Newtown Square PA

To register, please go to http://www28.sap.com/mk/get/TSTSYM6REG?SOURCEID=31 SAP Insider Managing Your SAP Projects 2008: The SAP Insider conference for project management

strategies and expert guidance for SAP upgrades, implementations, and rollouts

Orlando FL October 22-24 2008

For more information please go to www.sapprojects2008.com

SAP Insider Business Process Management 2008: The SAP Insider conference for business processmodeling, optimization, and innovation

Las Vegas NV November 17-19 2008

For more information please go to www.sapbpm2008.com

Questions and Resources: SAP Insider: SAP Services: Bringing your it investments to life (includes article on E2E solutions support)

For more information please go towww.sap.com/usa/services/pdf/SAP_Services_Bringing_Your_IT_Investments_to_Life.pdf

Contact your Client Partner, visit www.sap.com/usa/services/consulting or call SAP at 866-609-1124

SAP 2008 / Page 27


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Title of the presentationThis is the subtitle

Name of Speaker, Department

Name of Co-Speaker, Department

Date

Q & A

run sap methodology

Documents