selling on souq.com advanced training

ADVANCED TRAININGSELLING GUIDE

MANAGE YOUR LISTINGS

Click on “Live on Site” or “Manage your listings”

Manage your Listings

Click on Edit Offer

Manage your Listings

Make the necessary adjustments then Save

Manage your Listings

Click “Resubmit Product”

Manage your Listings

Make the necessary adjustments then Save

Manage your Listings

Click “Reactivate offer”

Manage your Listings

Set the Best Price for Your Item!Manage your Listings

Determine your item’s value It’s best to make sure you set a price that’s fair for you and your buyer. You can also search active listings on souq.com to determine your online pricing options.

Price competitively Most buyers are looking for great selection at a great price. Make sure your online pricing isn't too high. Price your items competitively, and you’ll get the best results.

If an item has been listed for more than 30 days and has not sold, check your pricing to make sure that it is competitive and make changes if necessary.

Put the pointer to the “sign “ to see the best price offered by other seller

Manage your Listings

BEST PRACTICES

• First and foremost, you must have the product in stock in order to list the product for sale on Souq.com

• Check your New Sales Orders section regularly for important updates on your sales, rather than relying exclusively on e-mail notifications

• Always sell authentic products only

• Have the best content

• Avoid duplicate listings

• Ship faster - Always ship your items within two business days of order notification

• Ensure best post sales service - Answer all buyer claims within 24 hours of receipt

Common Best PracticesBest Practices

Image Attribute Guidelines

Image Size Minimum 500 x 500 Pixels

Format Jpeg (.jpg)

Keep the background plain, if you can make it a white background so that your product really stands out.

Don’t use a reflective surface if you have to use a flash.

Use a good quality camera to get the best resolution and colour balance.

The main image (first image) should capture the entire product in the shot.

Remember many buyers will look at the product image and the quality to gauge the quality and professionalism of your store.

Images Best Practices

Sample Images Best Practices

✔ ✗

✔ ✗

Sample Images Best Practices

✔ ✗

1.Front

2.Back with clasp

fully open & extended

3.Close up of Detail

5.On gray

Mannequin hand

WATCHES

4.Close up of side Angle

Best Practices

Description

• Include the item specifics about the item you're selling, such as brand, model number, size type, size, color, and style

• Add other item specifics that apply to your item

Offer Note

• Include your warranty condition

• Specify your shipping policies

• Mention product offer (limited period discount, bundle offer) or any key highlight

• Describe any flaws like scratches, dings, functional problems, missing parts or smells (cigarette or pet odors, for example) in case you are selling a used item

Description vs. Offer Note

Sample Description

✔

✗This is an ok microwive it cook and grill at same time, its silver colour makes it nice to look at .

This Haier Thermocool THX1138 microwave and grill combination comes a range of stylish colours including Sliver, Black and White. There are many smart features available to make cooking or reheating anything simple and fast. The glass door is easy to clean, and the quick access power buttons ensure you get the correct settings every time.

With 850 watts output, 30 litre capacity and a Smart LED display……..

• Confirm the order as soon as you have been notified that your item has been sold on the site

• Only confirm the order for which you have the stocks

• It is important to ship your items within 2 business days of order notification. This is a must!

• Pack the item with bubble wrap or paper so that it doesn’t get damaged. Put the item in a box that's slightly larger than the item you're sending so you can cushion the item with packing material on all sides

• Print the shipping label and attach it in the package

• Orders not shipped within 3 days will be canceled by Order Management Team!

• Track status of each order till the time it is delivered to the customer or back to you

SHIPPING BEST PRACTICES Best Practices

MANAGING COMPLAINTS

• Buyers are eligible to open a dispute when an item is not received or when an item arrives but the item is damaged or does not match the description in the item listing.

• Communication between a buyer and seller to resolve an issue is always encouraged by eBay, and is often the fastest and simplest way to resolve a problematic transaction.

BUYER COMPLAINTS MANAGING COMPLAINTS

Click “Complaints against me” 1

Click “View Complaint “ 2

MANAGING COMPLAINTS

Reply to buyer complaint

Allows the seller to escalate an open case to Customer Service

Used to upload a proof that an item was shipped or proof that an order was refunded

MANAGING COMPLAINTS

Questions?

THANK YOU!