social media tools for your resturant pantry, may 2012

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Presentation gave in New York at 2012 Digital PR Summit

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WHAT TO PACK IN YOUR SM PANTRY:�AN INVENTORY OF SOCIAL MEDIA TOOLS�

First, A Metaphor.�

Agencies Are Like Restaurants.�

= �

Client Centric.�

= �

The Power of Presentation.�

= �

= �

Let Off Steam.�

Fancy Tools Required. �

= �

Fancy Tools Required. �

= �

Fancy Tools Required. �

= �

Shiny Tools Syndrome.�

Barely-Used Shiny Tool Syndrome.�

(LOTS �OF �

SHINY �TOOLS.) �

Agenda�

•   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome  

(LET’S  START  A  RESTURANT!)  •   Tools  for  Planning  Your  menu  

•   Tools  for  Finding  the  Best  Cri?cs  •   Tools  for  Managing  your  Orders  

•   Tools  for  Managing  your  Business  •   Desert!  

Agenda�

•   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome  

(LET’S  START  A  RESTURANT!)  •   Tools  for  Planning  Your  Menu  

•   Tools  for  Finding  the  Best  Cri?cs  •   Tools  for  Managing  your  Orders  

•   Tools  for  Managing  your  Business  •   Desert!  

4 Tips to Avoid Barley-Used Shiny Tool Syndrome�

Tool Tip #1: Make Sure It’s a Tool You Really Need. �

Tip #2: Select the Right Tool For The Job�

Tip #3 - Training & Practice Are Essential. �

Tip #4: Not All Tools Are Created Equal.�

$� $$� $$$�

Agenda�

•   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome  

(LET’S  START  A  RESTURANT!)  •   Tools  for  Planning  Your  Menu  

•   Tools  for  Finding  the  Best  Cri?cs  •   Tools  for  Managing  your  Orders  

•   Tools  for  Managing  your  Business  •   Desert!  

Agenda�

•   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome  

(LET’S  START  A  RESTURANT!)  •   Tools  for  Planning  Your  Menu  

•   Tools  for  Finding  the  Best  Cri?cs  •   Tools  for  Managing  your  Orders  

•   Tools  for  Managing  your  Business  •   Desert!  

Lets Start a Restaurant!�

Listening Tools�

Listening Tools.

$ $$ $$$

Influencer Identification Tools�

Influencer Identification Tools.

$ $$

Influencer Notification Tools�

Notification Tools.

$ $$

Monitoring & Management Tools�

Monitoring Tools.

$ $$ $$$

Engagement Analytics Workflow Security Support

Awareness  listening,  aggrega?ng  and  priori?zing  signals  across  all  social  channels    

Engagement  publishing,  interac?on  and  ac?va?on  on  all  channels  from  a  single,  central  loca?on    

Measurement  tracking,  analysis  and  repor?ng  of  reach,  engagement,  ac?vity,  conversion  and  other  key  social  metrics    

Coordina3on  organizing  and  managing  people,  processes  and  ac?vity  across  brands,  campaigns,  accounts  and  teams    

Integra3on  archiving  all  social  data  in  one  place  as  well  as  connec?ons  to  other  enterprise  systems,  data  and  processes    

                                       Engagement  PlaKorm  A  unified  pla7orm  to  monitor,  manage  and  measure  your  social  media  iniAaAves  

Restaurant Revenue Tools�

Take the Integral View of Revenue. �

PAID   OWNED  

EARNED  ROI    

Must  Know  /  Establish:  

•     Website  Objec3ves  •   Conversion  Goals  •   ABach  a  $  Es3mate  to  goal  if  there  is  no    e-­‐commerce.    

Business Management Tools.

$ $$$

Now With Social Media

Tracking!  

Agenda�

•   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome  

(LET’S  START  A  RESTURANT!)  •   Tools  for  Planning  Your  Menu  

•   Tools  for  Finding  the  Best  Cri?cs  •   Tools  for  Managing  your  Orders  

•   Tools  for  Managing  your  Business  •   Desert!  

Agenda�

•   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome  

(LET’S  START  A  RESTURANT!)  •   Tools  for  Planning  Your  Menu  

•   Tools  for  Finding  the  Best  Cri?cs  •   Tools  for  Managing  your  Orders  

•   Tools  for  Managing  your  Business  •   Desert!  

3 QUICK DESERTS�

Facebook Skepticism? �

Facebook Skepticism? �

Facebook Skepticism? �

Earned Vs Paid Media.�

Facebook Skepticism? �

Data is the Key to Making “Earned Media” work in Social Media.�

Desert #1 �

Desert #2 �

Desert #3 �

WHAT TO PACK IN YOUR SM PANTRY:�AN INVENTORY OF SOCIAL MEDIA TOOLS�

INQUIRIES@10LouderStrategies.com  

@darbtx  

Thank You!�Brad  B  McCormick  

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