star quality hospitality consultancy - how we can assist your business

Assisting Hospitality Businesses

Unlock Your Potential

What do we do?

As a Hospitality Consultancy we specialise in working with the owner/mangers of independent hotels and restaurants to produce optimal results which increases your profitability.

Our Vision and Mission

To raise the profile of the hospitality industry which will result in:

Every guest being taken on a unique customer service journey, where the hospitality professionals they meet along the way will create memorable experiences just for them.

Our Founder: Monica Or MA FIH MCIPD

Over 20 years experience in Hospitality

Worked on cruise ships and managed 4 and 5 star hotels

Been involved with implementation of standards, hotel openings and refurbishments

Licensed WorldHost Customer Service Trainer

Writes for Hotel Industry Magazine

Author of “Star Quality Hospitality – The Key to a Successful Hospitality Business”

The problem is more than a make over

Research shows

Small businesses fail due to the way they operate

There is a lack of hospitality experience

Customer service skills are poor As are Supervisory

Management skills Hotels and restaurants need

assistance in developing their staff

Poor customer service ultimately leads to loss of business revenue

It generally costs 5 times more to gain a new customer than to keep an existing one.

For a small operator this can be very costly.

Customers have a lot of choice of where they stay or where they eat and drink…

For your hospitality establishment to be competitive you need to adapt and evolve as your customers’ expectations get higher and they get more vocal on social media and review sites…

The Solution is to first to identify your market niche

Are you running…. a bed and breakfast a guest house a hotel a pub with rooms a fine dining restaurant a bistro a gastro pub a café….

What level of service are you delivering?

How do your products match your service level?

What about your internal procedures?

Who really are your customers?

We can assist you to answer these questions

Monica will share with you the experience and knowledge she has from working with award winning hotels and restaurants

You will gain cost effective solutions that will result in increased profitability

Some of the answers are also revealed in her book:

“Star Quality Hospitality – The Key to a Successful Hospitality Business”

This book will take you on a journey of discovery as:

It welcomes you into the world of hospitality

It unlocks the secrets of the business of hospitality

It explains how customers are your lifeline, focusing on your suppliers, staff and guests

It highlights key industry trends that must be a part of your business strategy

It shows you how to measure your business success to remain profitable

To find out more…

Sign up to our monthly newsletter

Get access to the book resources

Join our monthly webinars

Check out our business packages

Information is available on our website

Need assistance now?

Email: monica@starqualityhospitality.co.uk