student ambassadors program - leading and communicating effectively

Ambassadors Program Leading & Communicating Powerfully

Heidi Alexandra PollardCEO, UQ Power

Workplace Futurist and Company Culture Architect

Shift happens.• Hyper-connectivity leading to

increased screen time

• Accelerating pace of change leading to overwhelm

• Tailored convenience means we want it all and we want it now

Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport.

The ability to communicate

The One Constant

Spotlight on USpotlight on UWhat’s your biggest What’s your biggest

communication challenge? communication challenge?

EXPLORING YOUR SIGNATURE COMMUNICATION STRENGTHS

Understanding your individual communication style strengths and the effect it may have on others.

• No right or wrong scores, no style is better than another.

• One high score (4 pts or more) strong preference

• Two high scores (within 2 pts) may lead with

preferred style and can draw from others

• Three close scores will lead with a preferred

style, may have developed from experience

• Equal scores in all four styles highly

adaptable, may appear inconsistent to others

PSCI Scoring

THE DIRECTING STYLE

Liabilities• Impatient with those

working too slowly• Lone ranger• Can be judgmental• Tendency to dominate

others• Difficulty trusting others

with work• Need to be in control

causes frustrations

Strengths• Fast paced, quick

thinkers• Focus on action

and results• Decisive• Takes responsibility• Natural leaders• Visionary, big picture

Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.

THE PRESENTING STYLE

Liabilities• May not always be

taken seriously• Poor operational

follow through• Easily bored• May overpromise

and underdeliver• Would rather talk

than listen• Does not manage

time well

Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.

Strengths• Knows how to have fun

• Always up, energetic

• Communicates easily

• Motivates others

• Lots and lots of ideas

• Enjoys/prefers new projects

THE MEDIATING STYLE

Liabilities• Likes privacy, may be

difficult to get to know• Focuses on people issues

over business progress• Reluctant to correct

difficult people problems• Doesn’t like risk taking• Doesn’t care for surprises• May avoid centre stage

Strengths• Subtle, gentle, indirect

and inclusive• Good listener• Expert• Loved by everyone• Champion of others• Encourages others

through appreciation

Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.

Strengths• Likes people, not

large groups• Confident if facts

are known• Likes to give advice• Very thorough• Fair and unbiased• Enjoys structure

Liabilities• Difficult to stop pursuing

perfectness• Fear of mistakes creates

time consuming tasks• Tends to be critical• Worries a lot• Slow to embrace new

THE STRATEGIZING STYLE

Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.

Appreciating your style and others

1. The top three positive characteristics of my style are:

2. The three strengths I admire most in people with the opposite style are:

3. The strength of mine that drives others crazy is:

4. I feel most like myself, comfortable when:

5. I feel least like my style, out of my comfort zone when:

6. My preference for handling conflict and difficult conversations is:

7. Draw a symbol that you believes best describes your style.

4 STEPS TO PRESENTING WITH CONFIDENCE

AND CHAIRING MEETINGS

4 steps to successThe effectiveness of your relationships, your ability to

build trust, your ability to assert yourself and handle

conflict and your ability to craft a powerful message in

person or in writing depends upon

you mastering 4 foundations:

IQ – Intellectually focused

EQ – Interpersonally connected

Body – Physically energised

Vision – Purposefully aligned

www.UQPower.com.au

You have to #startwithU by being super clear on what you need to communicate and believing in U and your message.

If you don’t believe, no one else will, every one can spot a phoney!

Step 1 – Be clear on the WHY

What are the top 2-3 points you want to make?

This is all about your FOCUS.

Step 2 – IQ – KNOW YOUR WHAT

IQ Focus Practice Exercise 1 – shoot ‘em up, OK

Position 1 Position 2

Step 3 – BODY – YOUR HOW

How does what you are describing work?

How will it feel? Look like?

What examples or stories can you share?

What’s next?

How will this effect them?

Who needs to know?

Step 4 – EQ – KNOW YOUR WHO

Let’s put it all together!

Making Meetings Work

Meetings also run smoother when you follow the four step process:

1 – Why are you meeting?

2 – What needs to be discussed?

3 – How will it work? Who needs to get involved?

4 – What are the next steps?

The most powerful communication tool at your disposal is not your mouth, it’s your entire body.

Become fluent in body language as your second language and watch your results soar.

Use your body!

Understanding your body language and other physical cues is very important when you are communicating with others.

Your non-verbal communication skills are just as important as your verbal skills.

The most important thing to ensure is congruence – that your messages match your body.

Powerful Body Language

- 7% of meaning is in the words that are spoken

-38% of meaning is paralinguistic – the way we say it

-55% of meaning is in body language & expression

WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE

“When it comes to body language,

there are some who have better

vocabularies than others.”

Doug Larson

Introduce yourself to someone:

Like it’s a waste of your time

Test It In Your Body

Introduce yourself to someone:

Like you really really want to impress them but are a phoney.

Change Your Body

Introduce yourself to someone:

Like they are your long lost best friend

Lead With Love

body language practice

www.UQPower.com.au

“It’s important we get this right.

Things must change around here.”

FEEDBACK and OUTCOMES

UQPower.com.au