sxsw - ux love potion: influencing through collaboration

Post on 11-Aug-2014

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Shared at SXSW 2014: http://schedule.sxsw.com/2014/events/event_IAP17915 Struggling to have the impact you want? Win the hearts of your teammates and stakeholders with this simple recipe for Deep Collaboration! We’ll share the techniques we used to transform naysayers into UX advocates while creating the 5-star Intuit Snap Payroll iPhone app. 1. Get personal 2. Embrace customers 3. Go beyond roles

TRANSCRIPT

INFLUENCING THROUGH COLLABORATION

UX LOVE POTION

#UXLove

Alissa Briggs Sr. Manager & Principal Designer

@alissadesigns

Raman Hansi Principal Design Researcher

@rums813

Payroll

UX LOVE POTION

Get personal

Go beyond roles

Embrace customers

Get personal

Embrace customers

Go beyond roles

Get personal

Embrace customers

Go beyond roles

Meet them where they are

Get personal

Meet them where they are

Find common interests

Get personal

Meet them where they are

Find common interests

Build relationships over time

Get personal

Get personal

Embrace customers

Go beyond roles

Get personal

Embrace customers

Go beyond roles

Start small

Embrace customers

Start small

Provide guidance and support

Embrace customers

Embrace customers

Start small

Provide guidance and support

Make it ongoing

Get personal

Embrace customers

Go beyond roles

Get personal

Embrace customers

Go beyond roles

Personalize their invitation

Go beyond roles

Personalize their invitation

Be a facilitator

Go beyond roles

Personalize their invitation

Be a facilitator

Go beyond your own role

Go beyond roles

Get personal

Embrace customers

Go beyond roles

Single  senior  leader  

Team  thinking  about  senior  leader  as  SBO  

Bunch  of  leaders,  sad  

Bunch  of  leaders,  happy  

Smiling  faces  with  heart  

Get personal

Embrace customers

Go beyond roles

Alissa Briggs @alissadesigns

Alissa_Briggs@intuit.com

Raman Hansi @rums813

Raman_Hansi@intuit.com

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