"taleo w praktyce", anna chodzińska recruitment lead accenture bpo poland, accenture
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Oracle Taleo in Practice Recruitment Process Management withTaleo
Anna Chodzińska - Recruitment Lead Accenture BPO Poland
15th October 2013, Warsaw
Copyright © 2012 Accenture All rights reserved. 2
Oracle Taleo in Practice Oracle Taleo w Praktyce
Talent Acquisition Challenges
Wyzwania w Pozyskiwaniu Talentów
Recruitment without & withTalent Acquisition System
Rekrutacja bez wsparcia i ze wsparciem Systemu Pozyskiwania Talentów
What does Oracle Taleo System do?
Funkcjonalność Systemu Oracle Taleo
Recruting with Oracle Taleo - Accenture Practice
Rekrutacja z Oracle Taleo – Praktyka Accenture
Conclusions
Wnioski
Copyright © 2012 Accenture All rights reserved. 3
Globalization
Competetive Market
Focus on Candidate’s Experience
Complex Talent
Management
Company’s Growth
New Capabilities
Talent Acquisition Challenges Wyzwania w Pozyskiwaniu Talentów
What technology supports
recruitment in your company?
Copyright © 2012 Accenture All rights reserved. 5
Recruitment without Talent Acquisition System Rekrutacja bez wsparcia Systemu Pozyskiwania Talentów
Why not using only mailbox to manage the talent acquisition process in the
company?
Recruiting without Talent Acquisition System results in...
Quick application process for candidates
Lots of irrelevant CVs in your mailbox
No remote access to mailbox archive
No candidates tracking in time
Data repository limited to mailbox size
Time-consuming manual reporting to support business decisions
Lots of paper documents on your desk
Copyright © 2012 Accenture All rights reserved. 6
Recruitment with Talent Acquisition System Rekrutacja ze wsparciem Systemu Pozyskiwania Talentów
Choose TA System in case you need something much better to ensure...
...and this is only for the beginning
Complete entry data about candidates
Pre-assessment of most relevant candidates in the pipeline
Effective sourcing strategy execution
Remote access to your application database
Candidates’ history of applications & communication with candidates
History of all recruitment projects in one accessible place
Integrated testing tools in line with selection plan
Automated reporting to support business decisions
Global scalable staffing & collaboration across countries
Hired candidates’ data transfer to HR system
Copyright © 2012 Accenture All rights reserved. 7
What does Oracle Taleo System do? Funkcjonalność Oracle Taleo
Copyright © 2012 Accenture All rights reserved. 8
What does Oracle Taleo System do? Funkcjonalność Oracle Taleo
Oracle Taleo provides a global recruiting system that is available in 31
languages.
Oracle Taleo Talent Acquisition System
Oracle Taleo currently provides a talent management solution that has received
more than 200,000,000 job applicants and is used by more than
5000 companies in over 200 countries.
Accenture Practice
Copyright © 2012 Accenture All rights reserved. 10
Recruting with Oracle Taleo - Accenture Practice Rekrutacja z Oracle Taleo – Praktyka Accenture
Accenture uses Oracle Taleo as an application service provider hosted software for its primary
recruiting system.
Accenture runs the Large Enterprise Edition of Oracle Taleo Recruiting.
Accenture uses Oracle Taleo to recruit for all levels and all types of positions.
Accenture has 12 languages enabled.
English, English UK, French (Canada), Chinese, French, Dutch, German, Spanish, Portuguese (Brazil), Italian,
Japanese, Polish
Accenture uses Oracle Taleo Recruiting in 56 countries, all Accenture countries except
India and The Philippines. Andorra, Angola, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa
Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland,
Israel, Italy, Japan, Latvia, Luxembourg, Malaysia, Mauritius, Mexico, Morocco, Netherlands, New Zealand,
Nigeria, Norway, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Africa, South Korea,
Saudi Arabia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, US, Venezuela, Vietnam
Accenture has implemented 19 career sections. A career section is a portal where
candidates can apply to jobs and refer other candidates. 15 External Career Sections
2 Agency Career Sections
2 Internal Career Sections (one for Employee Referrals, one for Open Internal Positions)
Copyright © 2012 Accenture All rights reserved. 11
Recruting with Oracle Taleo - Accenture Practice Talent sourcing | Selection | Hiring
Recruiter ATAS platform
Copyright © 2012 Accenture All rights reserved. 12
Recruting with Oracle Taleo - Accenture Practice Talent sourcing | Selection | Hiring
Talent Sourcing
Integrated platform for internal &
external job posting,
Immediate sourcing with Referral
Program Career site,
Immediate sourcing with Open
Internal Career site,
Agencies access to TA system &
possibility to recommend candidates
directly in the system,
ATAS search of candidates with
required profiles,
High-quality applications easy to
target,
Shared folders of candidates per
defined criteria,
Collaboration across the countries –
e.g. job posting abroad via Accenture
Career Website & on regional
recruitment projects
Selection
Prescreening questions,
ATAS intergrated with SHL tests
Hiring
Job offering - predefined Offer
package,
ATAS Hiring - data transfer to
SAP HR
Copyright © 2012 Accenture All rights reserved. 13
Recruting with Oracle Taleo - Accenture Practice Talent sourcing | Selection | Hiring
Business request for staffing100 FTEs – from graduates to managers
Agressive timelines – 1st on-boarding dates within 3 weeks from recruitment kick-off
Multilingual scope (20 different languages)
New capability in the BPO center
Limited Recruitement team capacity
Budget limitations - Agencies support limited only to leadership roles
How to kick-off extended sourcing within 24 hours and
present the pipeline within next 48 hours for junior
positions with different languages?
Case 1
Copyright © 2012 Accenture All rights reserved. 14
Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management
Copyright © 2012 Accenture All rights reserved. 15
Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management
Reporting & Analytics
•Automated predefined reports
•Only 5 minutes to run the Application Data report (and
others) for requested period of time
•Time-saving analytics which provides data about:
•Number of open & closed recruitment projects,
•Number of applications,
•Quality of applications (pass through rate),
•Hire per job offer rates,
•Sourcing channel mix,
•Rejection& Withdrew reasons,
•Recruitment team performance, etc.
Demand & supply planning data source
Recruitment capability assessment data source
Quality Management
•Global and local KPIs monitored
•Top priority applications tracking controlled (e.g.
Referral Program)
•Percentage of rejected candidates with rejection
reasons, etc.
•Sourcing strategy monitored in standardized manner
•Compliance with Data Protection
Copyright © 2012 Accenture All rights reserved. 16
Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management
Implementation of Operational Excellence Fundamentals in Accenture BPO
Recruitment (Operations’ Continuous Improvement)
„AS IS analysis”
Key metrics definition
Recruitment status reporting
Scope for improvement
Controllable environment
• Taleo reporting as starting point
How to manage best in class-cost effective, high speed and quality-
recruitment?
Case 2
Copyright © 2012 Accenture All rights reserved. 17
Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management
Taleo Reporting as starting point for setting up the controllable environment
8 hours per week manual reporting -
tracker with candidates’ data & status update
Manual Tracker replaced by Automated
Taleo Report
10 minutes for weekly Taleo report with all
required data
Time saving: 31 hours monthly saved
for other activities (=18% FTE)
Analytics of candidates’ salary expectations vs. job offer’s
salary ranges
Time-consuming analytics of applications and manual tracking – 60 minutes per
request
Taleo report for Candidate Rejection Reasons &
Candidate Withdrew Reasons- Predfined reports – 10 minutes
per each
Time-savings in providing information required by
busines to make key decisions about the offer or
requirements adjustment (recruiter’s strong facts for
negotations)
Manually tracked annual recruitment data and risk of losing
them
Standardized reports in Taleo with data reqeuested for defined period (from daily to annual and longer)
Ability to efficiently analyze short-term and long-term trends
Efficient and relevant strategy planning and performance control
Quick response to business regarding recruitment feasibility (4 hours prior to Taleo reports utilization to 0,5 hour post that
process)
Need for tracking the candidates from Referral
Program (Priority candidates vs. global targets)
Manual tracking of referred candidates replaced with Taleo report which shows
progress
Weekly progress status of referred candidate and
recruiter’s regular activity to meet quality targets
Faster processing of referred candidates
Increased number of referred candidates’ hires (12% increase within last 2
years)
Copyright © 2012 Accenture All rights reserved. 18
Conclusions
Candidate
Experience as key
criteria for Oracle
Taleo
Implementation
Oracle Taleo
version relevant
with company
profile and Talent
Management
Strategy
Implementation as
important change
managment
project with strong
impact on internal
and external
Employer Brand
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