tba - toc europe · – increase operational efficiency – drive new revenues – gain competitive...

TBA – Konecranes

Port Solutions Business Area

created comprising four

Businesses

Design to perform

About TBA Doncaster

Our history in a nutshell

Our Customers

Over 30 installations in 5 continents

CommTrac: Terminal operating system

Managing all aspects

of bulk and GC

operations

Local Not Global

Localised systems have been implemented because

– Regional suppliers in geographical areas

– Acquisition of businesses with existing systems

– Multi-terminal organisations may be using different systems at different

locations

– Systems not part of strategic roadmap

– Perception that one size doesn’t fit all and nothing is standard in terminal

operations

– Up until recently systems for enterprise management were hugely expensive

Local Not Global

Head Office

Site 1

Site 3Site 2

Local Not Global

Decentralised systems

require more

infrastructure

Each location would

typically be different with

multiple servers per site

Limitations and FrustrationsAt the operational level localised systems tend to meet the business requirements– Multiple systems may be implemented to achieve the operational requirements

At the Senior Management level independent systems have significant limitations– Localised reporting

– KPIs based on different metrics

– More difficult to drive corporate continuous improvement strategies

– Standard Operating Procedures vary from terminal to terminal

– Localised master data and tariffs

– Higher administrative load to collate data

– Large IT overhead

– Potential for key-man dependency at a terminal level

For Customers the situation is also frustrating– Same type cargo in multiple locations and no central overview

– Administrating with each terminal

Technical Overview - Infrastructure

Head Office / Cloud

Internet Gateway

Site 1

Site 2

Site 3

Presentation Tier

Application Tier

Data Tier

Server Architecture

Mobile Client

Realtime

Communication

Server

Typical setup for a

centralised solution

– One centralised server

architecture

– Allows for easy scale up

and scale out depending

on demand

– Local network and

device setup only is

required

Technical Overview – Cloud InfrastructureCloud allows for multiple services to be offered– SaaS - Software as a Service

– Acquiring the software deployment through the Internet

– Provides the company with the Software on Demand

– PaaS - Platform as a Service– Provide a Virtual Hosting Platform

– Saves software & hardware maintenance and labour & time management

– IaaS - Infrastructure as a Service– Significantly reduces costs of ordering hardware, software, storage, power, and the bandwidth for construction of

traditional computer room, the company can acquire the IT resources more efficiently by paying per use

– Private Cloud makes the exterior resources interior within the company through a VPN

– Hybrid Cloud, which integrates cloud services from different providers more flexibly, combines the Public Cloud/SaaS and the Private Cloud. Sensitive data is served by the Private Cloud while non-confidential data is served by the Public Cloud which has a lower costs

Reduced IT administration

Technical Overview – IntegrationsNew technology allows for easier centralised solutions– Issues existed with truly connected systems which meant all hardware had to be on the same

physical network and always connected

How to deal with integrations to automation with SAAS – Realtime Communications Servers

– Used to integrate into complex system where two-way communication to the central servers are required – e.g. SCADA; Automated Weighbridges

– Internet of Things Devices– Local Storage to collate on site information

– Data pushed to the central servers when online

– Tablet Devices– Allows for connected/disconnected running that directly link through API’s

– RESTful API’s

Operational Overview

Centralised master data

– Group control over key master data to allow improved reporting such as– Products

– Organisations

– Event Types (Operational / Downtime etc.)

Centralised tariffs

– Tariff management can be moved to head office to allow for better commercial

terms to be agreed

– Rates can easily be compared across terminals

– Finance can review and ensure everything that should be charged for is being

charged

IT BenefitsReduced TCO– Reduction in hardware and software costs

– Reduced IT administration

– Reduction in TCO to centralise on-premise is approximately 75%

– With further reductions of approximately 51% to move a centralised system from on-premise to cloud

Data Integrity– The single greatest benefit of centralising an organisations operational systems is data integrity – one version

of the truth

Ease of training– It’s the same system for everything

– The learning curve for users is greatly reduced

– If all processes are in the same database, then users need only learn one system, not multiple systems

Support– With a centralised system, support is focused on one product. With many databases, even if they are built on

the same platform, separate support is required for each.

Operational Benefits

Standardised SOPs

– It is a general misconception that operational procedures cannot be

standardised from terminal to terminal

– Centralised systems allow for standardised rules, workflows and data

– Localisations per terminal can be added for culture settings and bespoke terminal

requirements – but it is still a single system

Shared master data

– Reduced admin costs

Operational Benefits

Implement global continuous improvement standards such as OEE

Take action to improve

performance

Map Impacts and set

priorities

Chose indicators and

understand data needs

Measure inputs used in

operations

Assess the operations

Evaluate the product

Understand the results

All Time

Planned Production TimeSchedule

Loss

Run TimeAvailability

Loss

Net Run TimePerformance

Loss

Fully Productive TimeQuality

Loss

Organisational Benefits - Restructure

Opportunity to reorganise with centralised planning and finance

functions – even flexible workforce to manage peaks

Business Intelligenc

e

Enables real-time analysis

Improves the decision making process

Makes it easy to

access and share

information

Helps identify waste in the

system

Reduces the risks of

bottlenecks

Helps you know your business

Organisational Benefits – Business Intelligence

Organisational Benefits – Business IntelligenceBusinesses use BI programmes to– Accelerate and improve the reliability of decision making

– Optimise internal business processes

– Increase operational efficiency

– Drive new revenues

– Gain competitive advantages over business rivals

Centralised systems allow for this information to be more readily available and easier to setup as the main business driver is to ensure consistency in– Data Integrity

– Master Data

– Standard Operating Procedures

Customer BenefitsGlobal view of data– Stocks, and available capacity at location or group level

– Outstanding orders; allows users to see how much product has been sold and where

Global customer administration– Order entry

– Vessel booking and manifest upload

– Truck appointments (haulage)

– Request for services

Centralised reporting and invoicing– Consistent structure and look and feel

– Standardised API’s to allow integration to customer systems

The same system for all access and administration

Conclusions on Centralisation

Reduced system costs

Savings through reorganisation and efficiencies

Consistency and standardisation

Better customer service