the listening process

An Overview

Presented by

Noaman Ahmed

CIIT/SP10-BEC-037/LHR

Definition A process involving three major steps and two minor

steps

Reception

Attention

Understanding

Response

Remember

Reception The speaker and the listener should be connected or

“tuned in” for effective communication

Receptive deficiency may results due to absence of such connection

The deficiency may physiological

Difference between ‘Hearing’ and ‘Listening’

Hearing Listening

Perception of sound Attachment of meaning

Attention Focus is important

Stimulus is important

Choice between stimuli – Three factors necessary for choosing stimulus

Selectivity of Attention

Strength of Attention

Sustainment of Attention

Understanding Base of effective communication

Different expectations of sender as well as listener

Information maybe in tidbits

Same words different meanings

Different words same meanings – Various name for one particular thing

Misinterpretation of non-verbal form of communication

Misinterpretation of voice

Response Four major types of responses

Verbal responses

Non-verbal response

Responses which require clarification

Responses which paraphrase

Remember Memorization of facts is not a key to good listening

Some people contradict this statement

Memory may be of two types

Long-Term

Short-Term

Reference

http://www.au.af.mil/au/awc/awcgate/kline-listen/b10ch3.htm

Questions are Welcomed !