thriving in the midst of turbulence - seventh-day …...midst of turbulence professor gary hamel...

Thriving in themidst of turbulence

Professor Gary HamelLondon Business SchoolThe Management Lab

“Therefore go and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, and teaching them to obey everything I have commanded you.

Matthew 28:19,20

Long-term trendsin religious affiliation

1972 1977 1982 1987 1992 1997 2002 2007

20%

2010

40%

60%

80%Protestant

Catholic

None

62

26

7

51

25

18

Source: Pew General Social Surveys

0%

•• • • • • ••

• •• • • • • •

• • • • • • •

•• •

•10%

20%

30%

40%

50%

60%

GreatestBoomers

Gen XGen Y

Millennials

Early70s

Late70s

Late80s

Late90s

Late00s

Early80s

Early90s

Early00s

37

2621

56

44

3227

18

Source: Pew General Social Surveys

44

Percentage saying they attend religiousservices every week or more often

01020304050

2011 2012 2013

Engaged

Friendly

AntagonisticNeutral

Attitudes towards the Bible

Source: American Bible Society/Barna

Percentage of Americans sayingthat religion is increasing/losingits influence on American life

Unaffiliated! 27! 63

Affiliated! 24! 67

Losing Increasing

Source: Pew Research Center Survey, 2012

0

15

30

45

60

Christianity Born Again EvangelicalsNeutral Negative Positive

What outsiders think of:

Source: Unchristian

• E. Europe

•

••

•

•••

•••

••

••

•

••••••••

•

••

••

•

•••

•

•••

••

• W. Europe

• Africa

• Asia

• L. America

• USA

• Middle East

Relig

ious

com

mitm

ent

inde

x

0.00.5

1.0

1.5

2.0

2.5

3.0

Wealth and religious commitment

Source: Pew Global Attitudes Survey, 2007

0

3

6

9

Australia Britain NZ Norway Sweden Switzerland

Percentage growth in population identifying as atheists

(1998-2008)

Source: International Social Survey Program

“Our research shows that local churches have almost no influence in our culture.”

George Barna

World populationEnergy consumptionInternet addressesGenes sequencedNo. of transistorsMobile phonesMiniaturizationCO2 emissionsBandwidthKnowledge

The world is becoming more turbulent faster than organizations are becoming more adaptable.

The solution is . . .Behavioral�Architectural�Ideological�

Behavioral

●!Be honest● !Question habits●!Legitimize dissent●!Learn from the fringe●!Imagine the unimaginable● !Aim high(er)

How do you become a champion of renewal?

Architectural

[Bureaucracy] is superior to any other form in precision, in stability, in the stringency of its discipline, and in its reliability.

Max Weber

Amplifies riskAdds overheadCreates frictionDistorts decisionsMisallocates powerDiscourages dissent

Misdirects competitionOver-weights experience

Squelches initiative

Establishes direction! X! ! Thinks strategically! X! ! Empowers others! X! X! Builds alignment! X! X! Enables effectiveness! X! X! XCommunicates openly! X! X! XImplements with excellence! X! X! XSelf awareness! X! X! XOpen to learning! X! X! XTechnical/functional skills! X! X! X

Executive Manager Employee

Source: Towers Perrin, Global Workforce Study--Executive Report

24%

62%

14%

Disengaged

Highlyengaged

Moderatelyengaged

ObedienceDiligenceIntellectInitiativeCreativityPassionEn

gaged

Present

“. . . the biggest issue at stake in this emerging age is the tension between creativity and organization.”

Richard Florida“Rise of the Creative Class”

“. . . [Christians] have bought the lie that Christianity is supposed to be in the religion business, when a simple reading of the gospels reflects nothing of the sort.

In fact, what Jesus talked about looked more like Habit for Humanity or Alcoholics Anonymous--more like a grassroots movement with no official hierarchy, but lots of leaders; no offerings but enough money to get the job done. Jesus called it the Kingdom of God.”

Jim Henderson

“The church should not be confused with an organization, a denomination, a movement, or a leadership structure. The church is the people of God, the very bride of Jesus Christ.”

Frank Viola

IndividualsChurch

Programs

➜

Individuals

➜

Communities➜

Church

➜

A lattice, but no hierarchy

No titles, but plenty of leaders

All commitments are voluntary

10% "dabble time”

W.L. Gore

Morning Star“[All team members] will be self-managing professionals, initiating communications and the coordination of their activities with fellow colleagues, customers, suppliers and fellow industry participants, absent directives from others.”

. . . from Morning Star’s“Organizational Vision”

“I think we need to destroy the concept of the CEO. The notion of the ‘visionary,’ the ‘captain of the ship’ is bankrupt.”

Vineet Nayer, CEOHCL Technologies

Ideological

[Bureaucracy is] the most rational known means of carrying out imperative control over human beings.

Max Weber

PlanningBudgetingAllocatingMeasuringEvaluatingOrganizing

CoordinatingSupervisingStructuringMotivatingRewarding

TrainingHiring

BlogsHacksPodcastsFolksonomiesSocial curationSocial networksOpinion marketsCrowd sourcingOnline forumsPeer ratingsMash-upsWikisTags

Control

Freedom

ExperimentationDisaggregationNatural hierarchyInternal marketsCommunities of passionActivismOpenness

Standardization Specialization

Formal hierarchyDisciplineAlignment

ConformanceExtrinsic rewards

Efficiency Adaptability

Hier

arch

y

Rules

Precedent

FearCo

mpe

tenc

e

Information

Transparency

Accountability

Advo

cacy

& a

ctivism

Ope

nnes

s &

tran

spar

ency

Com

mun

ities

of p

assio

n

Inte

rnal

mar

kets

Natu

ral

hier

arch

ies

Disa

ggre

-ga

tion

Expe

rimen

-ta

tion

Oth

erpr

incipl

es

Goal setting

Resource allocation

Performance measurementNew product development

Training & developmentEvaluation & compensation

Other key processes

Let’shack!

ghamel@managementlab.org

hackmanagement.com

@profhamel