transcosmos outsourcing services · 2019-10-21 · support responsible division / dept. at client...

Cost

Reduction　　Sales Expansion

Sales

DesignDevelopment

SalesDistribution

CustomerSupport

Responsible Division /Dept. at Client Company

Operation

AnalysisPromotion

Back-Office

SCM

Design and

Om

ni-C

hann

el

Social Media

Accounting

Facil

ity

Systems Im

plementation

Dev

elop

men

t

Systems

E-Com

mer

ce

ResearchAdvertisement

Website

Orders

Hom

e Des

ign

Mec

hani

cal D

esig

n Socie

ty Inf

rastru

cture

Help desk

Back

-Offi

ce S

uppo

rt

FulfillmentContact Center

Equi

pmen

t Des

ign

Embe

dded

Sys

tem

s

TelemarketingField Service

DMP

Cons

truct

ion

Cloud

Developm

ent

Full O

utso

urci

ng

Marketing

Internet

Smartphone

and

Ope

ratio

nIT Asset M

anagement

Human Resources

Off-

shor

e and

Ja

pane

se Regional Sites

Japanese, Chinese, Korean

Japan, China, Korea, and 8 other Asian countries ＊

Utilization of Japanese Regional Sites

Utilization of Chinese Off-shore SitesJa

pan

39 countriesJapanese, K

orean

39 co

untri

es

23 Languages 23 Languages

＊Indonesia, Cambodia, Singapore, Thailand, Philippines, Vietnam, M

alaysia, Taiwan

transcosmos Outsourcing ServicesHuman Resources, Accounting, Back-Office, Orders, SCM, Design Depts.● Combining the domestic near-shore and overseas off-shore sites with

over 10,000 employees, back-office duties including sales, design, production, distribution, Human Resources and accounting

Business Process Outsourcing● transcosmos’s ranking in BPO market in the Asia/Pacific and

Japan region No.1 (Total Software Revenue for 2013)

Gartner, "Market Share Analysis: Business Process Outsourcing, Worldwide, 2013"

Cathy Tornbohm, Dean Blackmore, 25 April 2014

China Off-shore Systems Development● Passed the highest level , Level 5,

of software development process

Contact Centers● 23 Languages available

● Largest scale in Japan and Asia- 22 sites in Japan, 13,470 work stations- 25 overseas sites, 7,110 work stations ＊Including Subcontractors and Associated

Applicable languages:Japanese, English, Korean, Chinese, Cantonese, Taiwanese, Indonesian, Thai, Spanish, Portuguese, German, French, Italian, Dutch, Danish, Norwegian, Swedish, Hungarian, Polish, Russian and other, service in 23 languages

Marketing Research, "Big Data" Analysis● Analyzing customers' voices from inquiries to the Contact Centers to

conversations on facebook to increase the customer satisfaction

● Supporting efficient marketing by utilizing the "big data"

On-siteServices

●Web Design●Media Planning Providing

Total ServiceSolutions

InternetAdvertisement

Omni-ChannelDMP Design and

Operation

SmartphoneWebsite Design and

Operation

Center Services

MarketingAnalysis Smartphone

Internet Advertisement / Promotion / Website Building and Operations● Accommodating all-in-one service from Internet advertisement with 2,300 employees, making it the largest scale

in Japan, to effect analysis; Website building and operations to accommodate multi device and social CRM

Japan Domestic8,000 employees

China / Thailand / VietnamOff-shore 2,050 employees

● Issuing Invoices● InspectionManagement etc.

● Order Processing● Payment ReceiptManagement etc.

● Product development● Supply and DemandAdjustment etc.

● Payroll● Expenses Processing etc.

Sales Management Divisions Design & Production Department

Distribution Management Division Human Resources andAccounting Divisions

Back-Office Operations

Okinawa

MiyazakiKumamoto

FukuokaOsaka

Shanghai

TianjinDalian

Qingdao

Suzhou

Bangkok

Off-shore Sites

3,350 employees

Guangzhou

WakayamaNagoya

Kawaguchi

Sendai

Utsunomiya

Sapporo

Japanese Regional Sites

14,830 work stations

Social Media● Utilizing the insight obtained through Social Media

operation know-how

Shibuya Social Media CenterShibuya Social Media Center

Tokyo

Shenzhen

＊Include Contact Center, BPO Center

＊Include BPO Center, System Development Center,Design Development Center

Business partnership with leaders of various fields from fashion, cosmetics, eBooks in the ASEAN market

● Thailand: Business partnership with ASEAN's eBook pioneer with more than 5.5 million members, "Ookbee"

● Singapore: Business partnership with cosmetics E-Commerce company expanding to 8 ASEAN countries, "LUXOLA"

● Indonesia: Business partnership with Indonesia's largest E-Commerce fashion website, "Berrybenka.com"

Sales Expansion Operational Efficiency

Support by country : Japan, China, Korea, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Singapore, UAE, Brunei, Hong Kong, USA, Canada, UK, Germany, France, Spain, Italy, Netherlands and other, service in 39 countries

ResearchAnalysis

EC SiteDevelopmentand Operation

WebPromotion

CustomerCare

OrdersInventory

ManagementFulfillment Delivery

Arrangements

Support Global E-Commerce (EC) Advancement for Japan, China, Korea,ASEAN and Euro-American CountriesProvide services to enable our customer's global EC development as a one-stop solution

● Euro-America: Major EC outsourcing provider Strategic and equity partnership with "PFSweb"

● China: Business partnership with China's largest EC market "TMALL"

Major EC Fulfillment and Logistics Company Strategic and equity partnership with "FineEX"

● Korea: Business partnership with Korea's largest EC market "eBay"

ShenyangBenxi

Daqing

Hanoi

number of sites: 114 sites (45 sites in Japan, 69 overseas sites in 14 countries)

Design

for H

ome

Desi

gn

InformationSystems

E-CommerceOnline Sales

MarketingSales

Planning

AdvertisementPR

HumanResourcesGeneral Affairs

Accounting

E-CommerceOnline Sales