united technologies - gst · 140 domestic sales offices 16 warehouses all over china export to 80...
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UNITED TECHNOLOGIES
High technology commercial building and aerospace systems
2
Otis Elevator
Elevators, escalators and moving walkways keep
people moving
UTC Climate, Controls & Security
Fire safety, security, building automation, heating, ventilation, air
conditioning and refrigeration systems and services
Pratt & Whitney
Aircraft engines, auxiliary and ground power units,
and small turbojet propulsion products
UTC Aerospace Systems
Advanced aerospace and defense products
Sales: Type & Geography
50%
38%
12%
54% 46%
TYPE
GEOGRAPHY
38%
28%
20%
14%
Military
Aerospace
& Space
Commercial
Aerospace
Commercial
& Industrial
Aftermarket Original
Equipment
Manufacturing
Asia Pacific
欧洲
United States
Other
(2016) $57.4B
Adjusted net sales
200,000
Employees
Business in 180
countries
3
Europe
UNITED TECHNOLOGIES
1917
Walter Kidde founds
the Walter Kidde
Company, which
produced the first
integrated smoke
detection and carbon
dioxide extinguishing
system.
1902
Willis Carrier
develops and later
patents the first
modern air
conditioner.
1818
Charles and
Jeremiah Chubb
patent the world’s
first detector lock.
1881
Robert Edwards
patents the first
electric alarm bell.
4
UTC CLIMATE, CONTROLS & SECURITY
Legacy of Innovation
UTC CLIMATE, CONTROLS & SECURITY
Products & services
5
Intelligent Building
Technologies Heating & Cooling
Fire Safety &
Security Refrigeration
UTC CLIMATE, CONTROLS & SECURITY
Brands
6
VISION: Leading innovative technology, safeguarding lives and properties.
MISSION: Protecting life and property.
7
Sales
$387M
R&D Center
2
Domestic Sales
Offices
140+
Employees
3,600
8
People Orientation
Customer Focus Quality First
Continual Innovation
80
Export to
countries Year of
Found
1993
(2016)
GST INTEGRATED FIRE SOLUTION
9
GST ONE-STOP FIRE SOLUTION
10
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PRODUCTS & CHANNELS
火灾自动报警及
消防联动系统 电气火灾监控系统 气体灭火系统
140 domestic sales offices
16 warehouses all over China
Export to 80 countries
海湾—全球领先科技,捍卫安全真谛
CERTIFICATIONS
12
ISO9001
ISO14001
OHSAS18001 CCC, LPCB, UL, CE, GOST R, UkrSEPRO
13
KEY WINS
Project Scope: Residential buildings/ Commercial buildings/ Banks/ Hotels/ Traffic facilities/ Schools/ Industrial facilities
etc.
Referenced projects: Beijing Metro Line 6/ Olympic Stadium/ Word Expo Theme Pavilion/ Qingdao Wanda Plaza/ Huayu
Resort & Spa Yalong Bay Sanya/ Air Huaxi Village/ Shanghai Pudong Airport/ Beijing Railway Station/ Beijing World Trade
Center/ General Hospital of Air Force/ Shanxi Mobil/ Sichuan University/ Zhuhai Campus of University of Macao/ Shanghai Lujiazui Central Apartment/ Suzhou International Financial Center / Shanghai International Medical Center/ Guangdong
Daya Bay Nuclear Power Plant/ Horizon Tower in Dubai/ The Pearl Qatar/ The Russian Navy Archives, etc
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R&D INVESTMENT
Certifications & Market
Admittance
- Standard research
- Product certifications
- Certification update
Technology Research
- Advanced technology
research
- Scientific research projects
led by post doctors
- Scientific research
cooperation
Product Development
- Integrated products
development and projects
management
- New products development
- Value engineering
- Maintenance projects 2011 2012 2013 2014 2015 2016
R&D Investment 2011—2016
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One-stop service provider.
Offering presale, professional
sale & after service and full-
range technical support.
More than 140 branch offices all
over China to provide in-time
supports 24 hours.
Professional technical service
team with more than 600
engineers to offer efficient
solutions.
Convenient Prompt Efficient
TECHNICAL SUPPORT
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PRODUCTION
Product 20million units detectors and assorted
panels each year.
Strict ESD System Management.
Lean transformation to improve productivity
and reduce production cost.
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Quality Clinic
Fire Lab
Visual Factory
Passport Process
QUALITY MANAGEMENT
Quality Management
Total Production Maintenance
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CUSTOMER CARE
6.18 6.246.46 6.46 6.54
55.25.45.65.8
66.26.46.6
2012 2013 2014 2015 2016
Customer MFA
7- Very satisfied 1-Not satisfied at all
This is what keeps us alive – listening
to our customers and responding to
their needs. We can never lose sight
of that.
5.0
6.0
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ACE OPERATION SYSTEM
Achieving Competitive Excellence(ACE)
– ACE is the UTC operating system. It focuses on the drivers of competitive
excellence — our people and our work processes. Our leadership and
empowered employees work together to implement ACE practices in all of our
activities across every UTC business to benefit our customers and
shareowners.
-- Process oriented
-- Data driven
-- Customer focused
-- Drives relentlessly to close gaps between actual results and goals
-- Utilized to improve business results
Improved Performance
Step-change in Business Performance
Baseline • Customer expectations quantified
• Performance baselines and gaps identified
• Savings demonstrated from waste eliminations
• Measurable improvements in key customer deliverables achieved
• Business results positively impacted
• Significant business performance improvement targets set for Silver
• Business performance targets for Silver sustained
• Stretch business performance goals set for Gold
Delighted Stakeholders • Best-in-class customer
satisfaction and business
performance ACE Silver
ACE Gold
ACE Bronze
ACE Qualifying
Levels Of ACE Certification
GST Qinhuangdao achieves ACE Gold in Nov. 2015
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ENVIRONMENT HEALTH & SAFETY (EH&S) To ensure the health and safety of our employees and customers and protect our environment is one of the
core value of GST.
EH&S Cardinal Rules
EH&S Performance
TRIR (Total Recordable Incident Rate) LWIR (Lost Work Incident Rate)
Greenhouse Gas Emissions (Ton)
Water Consumption (Ton)
Quiet and Clean (HC)
0.29
0.14 0.17
0.09 0.11 0.06
0.14
0.00
0.10
0.20
0.30
0.40
2010 2011 2012 2013 2014 2015 2016
0.14
0.03
0.07
0.00
0.06 0.06 0.05
0.00
0.05
0.10
0.15
0.20
2010 2011 2012 2013 2014 2015 20160
10,000
20,000
30,000
40,000
50,000
60,000
2010 2011 2012 2013 2014 2015 2016
0
5,000
10,000
15,000
20,000
2010 2011 2012 2013 2014 2015 2016
55
24 20
32
0 0 0
2010 2011 2012 2013 2014 2015 20162010 2011 2012 2013 2014 2015 2016
GHG(Ton) Volume(000)
GHG VS Volume
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ETHICS & COMPLIANCE
GST is committed to the highest standards of ethical conduct, which include the
relationships between our customers, suppliers, shareowners, competitors, community
and employees.
The underpinnings of ethical business practices at
GST are the following:
We will obey the law.
We will act in good faith.
We will consider the impact of our decisions on our
shareowners and seek fair resolutions.
We will communicate openly and effectively with our
shareowners .
We will seek always to build trust, show respect and
perform with integrity.
22
EMPLOYEE DEVELOPMENT
We regard every employee as the member of GST
family and provide as free and comfortable
environment as possible.
Regular MFA to listen to heart of everyone.
Employee Scholarship Program and excellent
career development plan.
Continue in improving working environment and
reducing risks.
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COMMITMENT TO OUR COMMUNITY
Green Shoots is an employee public activity sponsored by United Technologies, aiming to help and support primary school
education in remote areas in Asia. 8 schools with more than 1,000 pupils in China benefited from GST Green Shoots since
2013 by improving campus environment, donating study and sports goods, imparting science, safety and environment
knowledge.
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CONTACT US
Qinhuangdao
Address: No. 80 Changjiang East Road,
Economic & Technology Development
Zone, Qinhuangdao, Hebei, China
Zip code: 066004
Tel: 400-612-0119 (customer service hotline)
Beijing
Address: Layer 7, Block A, Beijing Marriott Hotel,
7th Jianguomen South Street, Beijing, China
Zip code: 100105
Tel: 010-65540999 (switchboard)
Shanghai
Address: 14F- 15F Jiefang Building, No. 300 Hankou Road,
Shanghai, China
Zip code: 200001
Tel: 021-63311188 (switchboard)
Website:
www.gst.com.cn
GST Wechat for
more news
Headquarters
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