virtual chat services at the university of south wales - louise wallace (usw)
Post on 18-Jul-2015
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Virtual Chat @The University of South
Wales
Louise Wallace
Sept 12
• University of Glamorgan launch virtual chat as a trial 4 hours per day
April 2013
• University of Glamorgan merges with University of Wales, Newport to form The University of South Wales
13/14 Academic year
• New Challenges!
2013/14 Academic year
•Chat uptake increased
•Qualitative data excellent
•More chats transferred
•Staff confidence increased
Library catalogue Website promosPlasma screens/
Posters
Multi-function machines
New subject guides
Unilife app New FINDitIcon on web
pages
Did it work?
thank you so
much!
That's very nice of youthanks I appreciate
your help x
thank you so
much and have
a nice day! XD
Thank you again,
you've been a huge
help!
Awesome - thank you
very much!
thank you
so much
for all your
help :)
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