vision 360 acs - arimas · 9 an example of use case: spark new zealand challenge: the customer...
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Vision 360 ACSETISoftware
BSS/OSS & Device Management Software Experts
System Integration Specialists
100+ Technology & Systems Integrations
15 Million Devices Controlled; 7 Billion Daily Transactions
ETISoftwareServing the telecommunications industry for 25 years
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Zero-touch processing to safeguard service assurance
Future-proofing technology to add new services faster
Business intelligence analytics for smart decision-making
Integration of disparate systems to eliminate silos
The value bringto Device Management
Features Cradle to grave TR-069 managementZero-touch provisioning and firmware updatesEasy-to-use yet powerful CSR consoleSelf-care portal available
BenefitsReduces truck rolls due to remote solutionShorten support callsScalability from the hundreds to millionsVendor agnostic
Vision360 ACS: Powerful Device Life-cycle Management
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Vision360 ACS: Competitive advantage
Reduced support costsOne Click Fixes to Improve Customer CareUpsell OpportunitiesMaintain competitive edge in marketHighly Scalable
For Service ProvidersFor SubscribersImproved experience from Day 1Proactive SupportSelf-care PortalReliable Service
For Service Providers
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Vision360 ACS: Deep Dive on Features
PHP-Based Scripting EngineTrouble-Shooting ToolsZero-Touch ProvisioningFirmware ManagementAdvanced User ManagementReal-time DiagnosticsMulti-Server DeploymentLoad-Balanced SolutionFailover, Fault ToleranceHigh AvailabilityHosted Service OptionFully-Managed Option
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CSR console features
Mission-Critical Diagnostics
Cached and live data available to support staff
View data from multiple interfaces
Customizable to device capabilities and call drivers
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Powerful CSR console features
One-Click Fixes for Complex Actions
Firmware updates, factory resets, password changes IP Ping test, reboots, wireless channel changesCustomizable to device capabilities
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Powerful CSR console featuresSearch by serial number, device type or description
Or, use any customer identifier you preferPopulated by zero-touch API interactions
Find devices using various search criteria
Summary of benefitsReduce Call TimesReduce Truck Rolls & OpExImprove Customer ServicePrevent Churn
Vendor-AgnosticHighly ScalableMultiple Deployment ModelsFuture-Proof Operations
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An example of Use Case: Spark New ZealandChallenge: the customer satisfaction was very low due to the difficulty to manage milions of
house devices with different technologies
Result: In just six weeks, Spark converted over 500,000 devices from its previous platforms to the Vision360 ACS solution with zero service disruptions across the entire customer base.
Summary of benefitsEase of integration and a detailed analysis of existing business processes
led to deliver an improved customer support experience for Spark’s customers, without no service disruptions during the platform migration.
www.arimas.com - info@arimas.com
Vision 360 ACSETISoftware
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