visit schedule and accompanied activities: experience of an … · 2020-06-30 · hospitality -...

Visit Schedule and Accompanied

Activities: Experience of an External

Reviewer

Hamilton Bean, University of Colorado Denver

Hamilton BeanPh.D., MBA, APR

Director of the

International Studies

Program at the

University of

Colorado Denver

Member and/or

Chair of 15+ ERTs

since 2015

Reflections

Importance of the ERT Preparation Day

Impressions: “Coffee, tea, and light snacks” and the abundance of hospitality

President, Provost, and Campus Directors

Deans, Chairs, and Program Directors

Faculty, staff, students, and alumni

The Value of the Campus Tour

Making Sense of It All: ERT meals

Importance of the

ERT Preparation Day

- Developing initial thoughts

- Identifying gaps and omissions

- Gathering documents

- Assessing work styles

- Anticipating ”surprises”

Overwhelming

Hospitality

- Visit schedule can be constrained by the need for group meals

- “Light snacks” is misleading!

- Necessity of ERT working lunches

- Importance of caffeine

President, Provost, and Campus Directors- Discussion at a strategic level -

Deans, Chairs, and Program Directors- Where the work gets done -

Faculty, staff, students, and alumni

Asking tough questions

Cultivating stakeholder “voice”

Looking for patterns

Managing expectations

Value of the

Campus Tour

- Ground truth

- Institutional life

- Learning resources

- Student experience

ERT Meals and Sensemaking