visit schedule and accompanied activities: experience of an … · 2020-06-30 · hospitality -...
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Visit Schedule and Accompanied
Activities: Experience of an External
Reviewer
Hamilton Bean, University of Colorado Denver
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Hamilton BeanPh.D., MBA, APR
Director of the
International Studies
Program at the
University of
Colorado Denver
Member and/or
Chair of 15+ ERTs
since 2015
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Reflections
Importance of the ERT Preparation Day
Impressions: “Coffee, tea, and light snacks” and the abundance of hospitality
President, Provost, and Campus Directors
Deans, Chairs, and Program Directors
Faculty, staff, students, and alumni
The Value of the Campus Tour
Making Sense of It All: ERT meals
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Importance of the
ERT Preparation Day
- Developing initial thoughts
- Identifying gaps and omissions
- Gathering documents
- Assessing work styles
- Anticipating ”surprises”
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Overwhelming
Hospitality
- Visit schedule can be constrained by the need for group meals
- “Light snacks” is misleading!
- Necessity of ERT working lunches
- Importance of caffeine
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President, Provost, and Campus Directors- Discussion at a strategic level -
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Deans, Chairs, and Program Directors- Where the work gets done -
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Faculty, staff, students, and alumni
Asking tough questions
Cultivating stakeholder “voice”
Looking for patterns
Managing expectations
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Value of the
Campus Tour
- Ground truth
- Institutional life
- Learning resources
- Student experience
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ERT Meals and Sensemaking