welcome croeso. tools & techniques tools & techniques ian govier (facilitator) nlpnlpnlpnlp...

Welcome

WelcomeCroesoCroeso

Tools & Tools &

Techniques Techniques

Ian Govier Ian Govier (Facilitator)(Facilitator)

NNLLPPAn introduction to

Day 2Day 2

Workshop Workshop Outline Outline

Examining basic NLP operating principles 

Establishing

&

maintaining

rapport

Influencing through appropriate language

Exploring

pre-

suppositions

& changing

belief systems

Creating effective resource states

Perceptual positioning 

Overcoming

barriers &

creating

well-formed

outcomes

On-line

What’s What’s in my in my suitcase?suitcase?

Favourite holiday destination

Favourite piece of music / song

Claim to fame

Quick Quick

Revision RevisionOn-line

So what is So what is NNLLPP??

• Neuro – Neuro – your thinking processes, the way you use your your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to senses of sight, hearing, feeling, taste and smell to understand what is happening around you;understand what is happening around you;

• Linguistic – Linguistic – your words, the way you use language and your words, the way you use language and how it influences you and those around you;how it influences you and those around you;

• Programming – Programming – your behaviour and the way you your behaviour and the way you organise your ideas and actions, which produces expected organise your ideas and actions, which produces expected and unexpected results.and unexpected results.

NNLLPP Key Principles Key PrinciplesKnow what outcome you want to achieve.

Have a resourceful state and sufficient sensory acuity (awareness) to know if you are

moving towards or away from your outcome

Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome.

Take action now!

Three Key SkillsThree Key Skills

OutcomeOutcome Knowing what you want

AcuityAcuity Notice what you are getting

FlexibilityFlexibility Keep changing what you are thinking & doing

If we always do what If we always do what we’ve always done…we’ve always done…

……we’ll always get what we’ll always get what we’ve always got! we’ve always got!

What will I What will I

I do differentlyI do differently next time?next time?

What do I want to ACHIEVE or CHANGE

as a result of this workshop?

The map is not The map is not the the

territoryterritory

There is no failure, There is no failure, only feedback only feedback

If you always do what If you always do what you’ve always done, you’ve always done,

you’ll always get what you’ll always get what you’ve always gotyou’ve always got

You already have You already have all of the all of the

resourcesresources

SomeSome NNLLPP Operating Operating PrinciplesPrinciples

It’s not what happens to you, It’s not what happens to you, but what you do with it that but what you do with it that determines your experiencedetermines your experience

We are where we We are where we are as a result of the are as a result of the

choices we makechoices we make

Behind every action Behind every action is a positive is a positive

intentionintention

If someone else can do If someone else can do it, you can learn to do it it, you can learn to do it

tootoo

If you don’t know, If you don’t know, whowho would know would know

The meaning of The meaning of a communication a communication is the response you is the response you

getget

SomeSome NNLLPP Operating Operating PrinciplesPrinciples

Representation Systems Representation Systems (The Languages of the Mind)(The Languages of the Mind)

SeeSee VisualVisual

HearHear AuditoryAuditory

FeelFeel KinaestheticKinaesthetic

Between what happens to Between what happens to us and our us and our response to itresponse to it…

……..is our freedom to ..is our freedom to choose our responsechoose our response

We can’t choose the We can’t choose the other person’s response. other person’s response.

What we can do is…What we can do is…

INFLUENCE INFLUENCE their response their response

The door to The door to

INFLUENCEINFLUENCE

opens opens from the from the

insideinside

Communication InfluenceCommunication Influence

38% 38% Tone of Tone of voicevoice

7% 7% Spoken Spoken WordsWords

55%55% Body Body

Language Language

Rapport SkillsRapport Skills

Matching Body LanguageMatching Body Language

Matching VoiceMatching Voice

Matching WordsMatching Words

Creating Creating a Simple a Simple

Belief Belief

Change Change – quick – quick

revisionrevision

Whether you think you can….

Or whether you think you can’t….

You’re probably

right!

Identify your limiting belief as a ‘one liner’ Identify your limiting belief as a ‘one liner’ e.ge.g. ‘I believe that parenting classes are a complete waste of . ‘I believe that parenting classes are a complete waste of time.’time.’ ‘I see no point in keeping my house clean and ‘I see no point in keeping my house clean and

tidy.’tidy.’

  Imagine putting the belief behind you. Imagine putting the belief behind you.

Say, Say, ‘I used to believe…’‘I used to believe…’

  Ask what would it be more empowering to believe?Ask what would it be more empowering to believe?

Get positive and identify 3 better options pick the best option.Get positive and identify 3 better options pick the best option.

  Imagine clearly what it is like believing Imagine clearly what it is like believing this option & notice how it feels different. this option & notice how it feels different.

Notice the biggest advantage of this new belief.Notice the biggest advantage of this new belief.

  Imagine a typical 24 hours with this new beliefImagine a typical 24 hours with this new belief

If there are problems, re-word the belief to suit.If there are problems, re-word the belief to suit.

  What will be the very first bit of What will be the very first bit of

evidence that this belief is just starting?evidence that this belief is just starting?

Sensory Sensory Acuity Acuity

& Micro & Micro SignalsSignals

Eye Accessing CuesEye Accessing Cues

2 Truths 2 Truths & a Lie!& a Lie!

Lunch Lunch TimeTime

Let’s Let’s Take a Further Take a Further Look at Look at Language Language

• DeletionsDeletions

• DistortionsDistortions

• GeneralisationsGeneralisations

‘‘Communication Filters’Communication Filters’

DeletionsDeletions

DistortionsDistortions

GeneralisationsGeneralisations

Cna yuo raed tihs?I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearchr at Cmabrigde Uinervtisy, it dseno't

mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae.

The rset can be a taotl mses and you can sitll raed it whotuit a pboerlm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.

Azanmig huh? Yaeh and I awlyas tghuhot slpeling was ipmorantt!

I’m jsut wndoernig how kninowg tihs can hlep me rtheink smoe of the tihgins I do in the Fylnig Satrt Taem?

Perceptual PositioningPerceptual Positioning

Let’s Let’s listen to listen to

each othereach other

When people who When people who are not used to are not used to

speaking are speaking are heard by people heard by people

who are not used to who are not used to listening, then real listening, then real

change occurs.change occurs.

1st1st

2nd2nd

3rd3rd

= ME= ME

How do I see the situation?How do I see the situation?

How do I see the other person?How do I see the other person?

How do I feel?How do I feel?

What’s going on in my opinion?What’s going on in my opinion?= THE OTHER PERSON= THE OTHER PERSON

How do I see the situation?How do I see the situation?

How do I see the How do I see the otherother person? person?

How do I feel?How do I feel?

What’s going on in my opinion?What’s going on in my opinion?

= OBSERVER= OBSERVER

How do I see the situation?How do I see the situation?

How do I see these 2 people?How do I see these 2 people?

What do I think is going on?What do I think is going on?

What might 1What might 1stst position do to change things? position do to change things?

The The PPOOWWEERR to change! to change!

Helping your Helping your clients create clients create

‘well-formed ‘well-formed outcomes’ outcomes’

POWERPOWER Outcomes Outcomes

PPositiveositive

OOwn partwn part

RRealeal

WWhat specificallyhat specifically

EEcologycology

Ask:Ask:

What would you rather have?

Is this within your own control?

What specifically do you want? With whom? By when?

If you could have that tomorrow, would you take it? If you get hesitation Ask: “what

stops you?”Can you imagine how it will be when you have achieved your goal? See, hear, feel..

Diagnostic Questions?Diagnostic Questions?• What stops you from… (outcome)…? What stops you from… (outcome)…? Listen to their Listen to their

reply, and ask yourself… is that a thought, action, reply, and ask yourself… is that a thought, action, belief or emotion?belief or emotion?

• What would have to happen for you to What would have to happen for you to be able… (outcome)…? be able… (outcome)…? Listen for Listen for thought, action, belief, emotion.thought, action, belief, emotion.

• Test your hypothesis by asking… Test your hypothesis by asking… “If you “If you could have a more useful thought / action / belief / emotion, could have a more useful thought / action / belief / emotion, would that make a difference?”would that make a difference?”

Recipe for Fielding ChallengesRecipe for Fielding Challenges

AcknowledgeAcknowledge

ClarifyClarify

AnswerAnswer

CheckCheck

When things go off track!When things go off track!

SummariseSummarise

Workshop Workshop SummarySummary

Examining basic NLP operating principles 

Establishing

&

maintaining

rapport

Influencing through appropriate language

Exploring

pre-

suppositions

& changing

belief systems

Creating effective resource states

Perceptual positioning 

Overcoming

barriers &

creating

well-formed

outcomes

Final Final ThoughtsThoughts

If we always do what If we always do what we’ve always done…we’ve always done…

……we’ll always get what we’ll always get what we’ve always got! we’ve always got!

……what am Iwhat am Igoing to going to

do do differently differently

after today?after today?

…I’ll probably

do nothing

about it!

If I do nothing about it in 24 hours…

ThanThank k

YouYou

Tools & Tools &

Techniques Techniques

Ian Govier Ian Govier (Facilitator)(Facilitator)

NNLLPPAn introduction to

Day 2Day 2