welcome to stsci october 2007 our goal – enable a smooth transition to stsci
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WELCOME to STScI
October 2007
Our Goal – Enable a smooth transition to STScI
New Employee Orientation on Computer Resources
• IT Policies and Security – John Kaylor
• Computer Support Help Desk – Val Ausherman
• Web and A/V Services – Steve Dignan
• General Information – John Kaylor
• Questions
Policies and Security
Unacceptable items on Institute Equipment
• Inappropriate material• File sharing software• Web servers• Disabled virus protection• Non-STScI equipment on internal network
http://www.stsci.edu/institute/itsd/policies
Policies and Security
NASA IT Security Traininghttp://www.stsci.edu/institute/itsd/it_security
- Do not try to fix your own machine -
Computer Support Help Desk
• Contact:– Send Email to support@stsci.edu
• Not help@stsci.edu
– Call ext 4400– Visit us in room 330– Http://www.stsci.edu/institute/itsd
Web and A/V Services
Web Services• Individual Homepages• Collaboration Tools (wikis, bulletin boards,
blogs, etc.) http://www.stsci.edu/institute/itsd/collaboration
• Web Proxy Server https://ltdaccess.stsci.edu
• Site Development, Maintenance, Support and Training
http://www.stsci.edu/institute/itsd/web
A/V Services
• Webcasting/Streaming – Live and after the fact event streaming:
http://www.stsci.edu/institute/itsd/information/streaming – Presentation tips, guidelines, templates, etc.:
(found in the "Getting Started" box in RHN of above site)
• Building your ppt (fonts, text-size, colors) to optimize video quality
• Public speaking tips and presentation dry-runs
– Hardware support for real-time events
A/V Services (cont’d)
• Video Conferencinghttp://www.stsci.edu/institute/itsd/information/VideoConferencing
– High-end facilities in 2 separate conference rooms to conduct up to 4-point video conferencing
– Project currently underway to solidify STScI policy and supported configurations for desktop video conferencing
• Teleconferencing
Note: Support for both video and teleconferencing provided via email to support@stsci.edu.
General Information
• Backups- http://www.stsci.edu/institute/itsd/networks/backups
• Email Discussion Groups:- http://www-int.stsci.edu/cpt/software/mhonarc/
• To view your Help Desk tickets: - http://www.stsci.edu/institute/itds/ARSystem
• Public Workstations, tape drives- http://www.stsci.edu/institute/itsd/hardware/desktop/publicwrkstn
General Information
• Webmail – spam filtering, white & black lists: - http://www.stsci.edu/institute/itsd/software/Mirapoint/Mirapoint_Webmail
• Visitor Network:- http://www.stsci.edu/institute/itsd/networks/visitorNetworkConnect
• Wireless Network:- http://www.stsci.edu/institute/itsd/networks/wireless
• Remote Connections – Dial-in, VPN- http://www.stsci.edu/institute/itsd/networks/dialin- http://www.stsci.edu/institute/itsd/it_security/vpnintro
General Information
• ITSD Services
Ordering equipment- http://www.stsci.edu/institute/itsd/hardware/purchasing
Computer Supplies
• ITSD Tech UpdatesEvery 2 mths in the Auditorium at 12:00 noon
QUESTIONS
Later: Questions can be sent to: support@stsci.edu
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