ancillary services (tsa1.2) accomplishments

www.eu-eela.eu

E-science grid facility forEurope and Latin America

Ancillary Services (TSA1.2) AccomplishmentsRamon Diacovo

CEFET-RJ/UFRJ (Brazil)

SA1 Kick-off Meeting

CEFET-RJ, 17.09.2008

Rio de Janeiro, SA1 Kick-off-Meeting, 17.09.2008 2www.eu-eela.eu

Outline

• EELA-2 Operations Centre website– Deployment (Joomla!)

Plugins

– Content migration

• EOC DB website– Deployment (Codeigniter)– Development (partial)

• Mailing lists– Deplyoment (mailman)

• OOD Training• Ticket system

– Deployment (Eventum) and Customization


EOC Website

• Joomla! Content Management System


EOC Website

• Joomla! Highlights– Open source– Full-fledged WYSIWYG editor for posting articles– Good access control– Huge amount of extensions readily available– Easily customizable

• Deployed Plugins– Google Maps– Event Calendar– Google Analytics

• Content migrated from EELA-1 documents site


EOC – Google Maps Plugin

• Current Status– Updated every half

hour from SAM

• Pledged Infrastructure


EOC – Calendar Plugin

• Keeps track of SA1 events


EOC – Google Analytics Plugin

• Gathers access information from EOC site


EOC – Content Migration

• 12 documents migrated so far– Terminology corrections– Re-formatting


Mailing Lists

• EELA-2 mailing lists numbers so far– 33 lists– About 6000 messages exchanged– About 400MB of data stored

• Lists– jru-argentina, jru-brazil, jru-chile, jru-colombia, jru-france, jru-

peru, jru-portugal, jru-spain, jru-venezuela– cb, mb, tb– na2, na3, sa1, sa2, na3-gridification, na3-production, jra1– prod.vo.managers, oper.vo.managers, nof.vo.managers,

eela.vo.managers, edteam.vo.managers– eac, sa1-mgr, grid-prod, conference– mailman, info, all, members, announce


EOCDB Website

• Prototype status– BDII configuration file generation – Authentication – Authorization – Site viewing

Nodes, VOs, Tags and Contacts – Site editing

Nodes, VOs, Tags and Contacts – Site inserting XX

Nodes, VOs, Tags and Contacts XX

– Site deleting XX Nodes, VOs, Tags and Contacts XX


EOCDB Website

• Prototype status– Still lacks visual appeal…


Training

• Ticket system– OOD teams

UFRJ – Face-to-face training ULA – video/audio conference training UFCG – still to be recruited and trained UNIANDES – still to be trained

– EELA-2 tutors Presentation at “1st Tutorial for Tutors”

– email support when needed– “Quick Guide” creation

Hosted at EOC site


Ticket System

• Eventum– Open source– Easily customizable and extendable (PHP)– Native workflow support


Ticket System

• Good overall feedback• Frequent misuses

– Still tickets Most tickets should not be inactive for more than a few days Constant updates should be provided

– The “Unhandled” → “Assigned” transition Often forgotten

– The <Whatever> → “Closed” transition Sometimes forgotten

– Unaware email discussion The ticket system uses tricky headers

• Subject: [#100] Issue Title

• From: Some Colleague <[email protected]>

• To: You <[email protected]>


Links

• SA1 Services– http://eventum.eu-eela.eu/– http://eoc.eu-eela.eu/– http://eocdb.eu-eela.eu/

• Tech references– http://www.codeigniter.com/– http://www.joomla.org/– http://extensions.joomla.org/– http://eventum.mysql.org/

ancillary services (tsa1.2) accomplishments

Documents