andles for forks: refreshing the reference interview
DESCRIPTION
By Alexander Buchanan, Information Adviser for Engineering & Mathematics at Sheffield Hallam University. Delivered at the New Professionals Training Day, Friday 13th June 2014, at the University of York.TRANSCRIPT
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'Andles for Forks:Refreshing the Reference Interview
Sandy BuchananFour Candles by Uwe Hermann, 2006
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Coming up in today's episode...
• What is a reference interview?
• Why do we need them?
• How do they work?
• With fun & exciting activities!
Andrew
Writer,
2010
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Fun Activity No.1
So, do you have any horror stories?
What is the most stupid/ inane/ pointless/ unanswerable/ difficult question You've ever been asked?
And now we've done that, what made those questions so tricky?
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What's a reference interview?
Illustration by Sidney Paget, for the Sherlock Holmes story The Boscombe Valley Mystery by Sir Arthur Conan Doyle
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Why does it matter?
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A Simple Question
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Where are the
journals??
Do they want
recent journals, or
older materials?
Journal Collection
Stack
But wait...aren't there specialist
journal collections?
Law
TESOL
Languages
Although maybe they really wanted newspapers after
all ...
But we've also got
electronic journals...
In fact, we've got FAR
more electronic journals.
So do they mean those?
Any journal article on
the subject, or one
article in particular?
Can we find the article in question on the
discovery tool?
If we can't find it, do
we need to use a
specialist journals
database?
Fire up the subject guides!
If we can find it, does it actually do
what the student
needs it to do?
If we find it, but we don't own it, can we
get it through Document Supply?
Nope. Still can't find it.
Is the reference they have
right?Is the
reference even for a
journal article?
Could it be a book chapter, for example?
Where did the reference come
from?
Oh, so your tutor gave it to you?
Right, let's try and figure out what they really meant....
Sigh heavily, and try to find out if the
assignment has any further
requirements that might help.
"...on a really broad topic ,
wholly unsuited to, and
unrepresentative, of, journal searching."
"My tutor told me to find a
journal article..."
"I want to find a journal article in British
Standards"
"...but has neglected to
tell me what a journal is"
Ah. Do they actually know what a journal
article is?Emergency Information
literacy!
Do they know how to find
journal articles on the discovery
tool?
They don't?
Do they know how to find anything on the discovery tool?
Is the subject one well-supported by the discovery tool?Do they need to use
the journal databases on the subject guides?
"What's a subject guide?"
Which subject guide?
Which database?
Has does this crazy database
even work?
Hmm, this is a big job.
Maybe a one-to-one's in order....
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Fun activity no.2
So, you saw how many different directions a simple question like "Where are the journals" can head off in.
So how many different possibilities are there for:
"I can't log in"
Get into teams, grab your post-its and go!
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The Customer is always right
But...The Customer doesn't always
know what the hell they're talking about
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But will I ever play the violin again?
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Danger Signs:Under the Surface
Crocodile near Jaco, C
osta Rica
© Mike B
aird, 2007. Taken from
Flickr
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All PossibilitiesM
irror Box, by M
HW
eldon, 2013
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Can I help? Can I? Can I? Can I?Labrador R
etriever
© Eduardo M
illo, 2007, from F
lickr
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Erm...Sorry to bother you...I've got a silly question...
Shy
© Andreas K
olleger, 2006. Taken from
Flickr
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Draco Dormiens Nunquam Titillandus: Beware of the Librarian
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Je ne parlez pas le Library
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Fun Activity no.3
The in-no-way copyright-infringing
word-guessing game!
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Parts of the Reference Interview
• Welcome: – Hello!
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Parts of the Reference Interview
• Overview: – So what's up, dude?
?
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Parts of the Reference Interview
• Reassurance: – It's okay to ask
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Parts of the Reference Interview
• Initial answer: – Your answer is X, but also...
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Parts of the Reference Interview
• Confirmation 1: – Before I go any further, I am
about to do the right thing, aren't I?
?
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Parts of the Reference Interview
• Intervention: – [Actually sorting out the issue]
!
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Parts of the Reference Interview
• Confirmation 2: – Has that solved your issue?
?
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Parts of the Reference Interview
• Finish: – So that's what you do next time.
TTFN!
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Questioning the Question
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What the @*%$ do you really
want to know?!!
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Clarify!
Verify!
Disambiguate!
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Context is everythingS
ighted on the Beach by A
nthony Albright,
2010
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Say When!
Pouring red w
ine into a wine glass
© Dave D
ugdale, 2010
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Open Questions: I Need a Bit More to Go on ...D
esert Ripples
© Pedronet, 2011, from
Flickr
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'Satiable Curiosity
"I keep six honest serving men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who."From 'The Elephant's Child', from the Just So Stories by Rudyard Kipling
Illustration by Joseph Gleeson from
1912 Doubleday edition of Just S
o Stories, courtesy of N
ew Y
ork Public
Library
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Closed Questions:Reel 'Em in!
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Closed Questions:Multiple Choice
OR
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Checking the Question:That's Not My Teddy Bear!
© Horia V
arlan
© Steve de P
olo
© Em
ily Stanchfield
© Andrea B
lack
© Falcon1961
© Tim
Evanson
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You are not alone
Lots of Penguins, by B
rian Gratw
icke, 2012
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Don't Panic
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Any Questions?
Creative Commons and Public Domain images thanks to Flickr and Wikimedia Commons.