anna jaques hospital | newburyport – ajh - …...anna jaques as well as seacoast surgery. kyla...

NEWSBREAK - JANUARY/FEBRUARY 2019 1

132A publication for the Anna Jaques Hospital Community January / February 2019

Favorite part of my job?

Getting the job done right.

Best part of working at AJH?

The AJH community.

A colleague shared:

“Alma’s attention to detail proactively improved the way

allergies are displayed in doctor’s visit notes in OncoEMR.”

Department:

Health Information

Management-

Coding Department

Years at AJH: 16

JAN

UA

RY

N E W S B R E A K

S e e p a g e 8

A L M A G R A DY C C S

G o R e d f o r Wo m e n / G o P a t s

J a n u a r y & F e b r u a r y

Favorite part of my job?

Working with patients to achieve better sleep!

Best part of working at AJH?

I find the staff extremely helpful and I appreciate the

collaborative atmosphere.

A colleague shared:

“She is not only a great technician, she also has the ability

to put patients at ease.”

Department:

Newburyport Sleep

Diagnostics

Years at AJH: 2.5

FE

BR

UA

RY

LY N DA KU B I K R P S GT

R a d i o l o g y

NEWSBREAK - JANUARY/FEBRUARY 20192

M a r k G o l d s t e i n

P r e s i d e n t & C E O

The Cafeteria hallways were bustling more than usual this month as the Gift Shop Manager

Susan Dixon set up a temporary shop out of her storage space while the Gift Shop underwent

long-awaited renovations. The prospect of having the Gift Shop closed for several weeks was

simply unthinkable to Susan, so she got creative. She and several of the Gift Shop Volunteers

offered a variety of staple items, sharing a laugh with staff while they sold candy, a newspaper

or slipper socks.

For those who know Susan, her determination to continue to serve our patients, families and

employees during construction is not at all surprising. In fact, it is a hallmark of the people who

are attracted to Anna Jaques to work and volunteer.

Another group of volunteers recently spent half-a-day with us at a AJH Community Health

Foundation Board Retreat. This volunteer Board, which is made up of local business and

community leaders, learned more about the healthcare philanthropy landscape, as well as

the role that all members of the organization play in advancing a culture of philanthropy.

Through their work in raising money for our Foundation, we are able to fund critical projects,

technology and equipment to enhance the care we provide to patients.

The spirit of volunteerism is so strong at our hospital, and we are fortunate to have the

unwavering support of so many special people from our community. We simply could not do

what we do without them.

M a r k ’s M e s s a g e

R e m e m b e r i n g C h u c k B u r r i l l

On January 25th the Anna Jaques community lost a longtime colleague and dear friend with the sudden passing of

Chuck Burrill. Chuck was a deeply valued member of the Housekeeping team and Anna Jaques for 18 years. He was well-

known throughout the hospital for his constant smile, sense of humor, and big heart.

Rob Kotarba, Director of Environmental Services, led the hospital in a moment of silence on January 31st and organized a

small gathering of employees to share stories and celebrate their friend.

Our prayers continue to be with Chuck’s family and friends throughout the hospital as we all process this loss. Plans to

honor Chuck in a meaningful way at the hospital are also being planned.

Friends & colleagues shared:

• A wonderful and kind man who always wore a big smile

• Truly one of the best at AJH

• Amazing friend and a hard worker who loved his job

• Chuck greeted everyone with a smile on his face

• Such a hard worker and kind person - always a smile on his face


On January 23rd, Mark Goldstein and Dr. Kevin Tabb, CEO

Designate of Beth Israel Lahey Health, co-hosted a Beth

Israel Lahey Health Town Hall Meeting in the Higgins. The

standing-room only meeting focused on the vision for

the new system, how it will be different than other health

systems, and how the system will be structured and what to

expect in 2019. Dr. Tabb also toured the facility following

the meeting.

The Town Hall Meeting was recorded for employees and

physicians who were unable to make it and can be viewed

on AnnaOnline (200+ people have viewed the recording to

date and shared positive feedback and excitement for

the system).

B e t h I s r a e l L a h e y H e a l t h N e w s

G e o r g e W i l s o n H o n o r e d b y M A H e a l t h I n f o r m a t i o n M a n a g e m e n t A s s o c i a t i o n

George Wilson, Director of Health Information Management (HIM), was recently honored by the Massachusetts Health

Information Management Association (MaHIMA) with the Distinguished Member Award. The award is MaHIMA’s highest

honor and recognizes members for their long, exceptional history of contributions through dedicated volunteer service and

association leadership.

Over the years, George has served on numerous MaHIMA

committees and served as the Chair of Communications,

Chair of Education, My Personal Health Record Presenter and

trainer, President Elect and President.

George’s nomination came from a former colleague who

wrote, “George exemplifies providing inspiration, guidance,

mentoring and opportunities for emerging leaders as seen

through her work with HIM students and continued support

for MaHIMA volunteering opportunities and networking.”

The Anna Jaques community congratulates George on this

well-deserved recognition.

George Wilson, Director of Health Information

Management, (center) with MaHIMA colleagues


It has been just over a year since Haverhill Medical Offices of Anna Jaques Hospital opened its doors at 600 Primrose

Street. Since then, it has introduced new programs to offer even more primary and specialty care services and continues

to increase involvement and support for the Greater Haverhill community.

Beth Israel Deaconess HealthCare-Haverhill relocated from Summer

Street in Haverhill to Haverhill Medical Offices at 600 Primrose

Street. Dr. Maysabel Aponte, Dr. Chaya Ray, and Martha Chichester,

NP, provide personalized, comprehensive care for patients of all

ages.

Dr. Maysabel Aponte is board certified in Internal Medicine. Her

clinical interests include cardiovascular disease, preventive medicine,

and women’s health, and she speaks English and Spanish. Dr. Chaya

Ray is board certified in Family Medicine and has clinical interests in family planning, gynecologic care, preventive care,

and women’s health. She speaks English, Bengali, Hindi and Tamil.

This practice is affiliated with, and offers access to specialists and specialist programs at, Anna Jaques Hospital. BIDHC-

Haverhill is located at 600 Primrose Street., Suite 101, and is accepting new patients: 978-521-2106.

N a m e d B u s i n e s s o f t h e M o n t h b y G r e a t e r H a v e r h i l l C h a m b e r o f C o m m e r c e

The Greater Haverhill Chamber of Commerce

named Haverhill Medical Offices of AJH

“Business of the Month” in recognition of its

achievements and investments in the Haverhill

community.

Hillary Rogers of the Haverhill Chamber

presented the award to providers and staff from

Children’s Health Care and Women’s Health

Care who represented the many tenants in

the building.

Maysabel Aponte, MD Chaya Ray, MD

L to R: Nicole DiLando, CPNP, Children’s Health Care; Dr. Mary Baker-

Berzansky, FACOG, Women’s Health Care; Angelina Comei, CPNP,

and Jane Sokol of Children’s Health Care; Patrice Kellogg, WHNP,

MSN, Women’s Health Care; Rhonda LeMaitre, Women’s Health Care

Practice Manager; and Hillary Rogers, Greater Haverhill

Chamberof Commerce.

H a v e r h i l l M e d i c a l O f f i c e s Tu r n s O n e

M o v e s t o P r i m r o s e S t r e e t


A n n i v e r s a r y M a r k e d w i t h G r o w t h , R e c o g n i t i o n & C o m m u n i t y Partnerships

C a n c e r C e n t e r N u r s e O r g a n i z e s “ B l a c k o u t F o r C a n c e r F u n d r a i s e r ”

Liz Stratton, RN, oncology nurse at the Anna Jaques Cancer Center affiliated with Beth Israel Deaconess Medical Center,

met Nancy Burke as a patient undergoing chemotherapy. Their mutual connection to Haverhill High School came up

in conversation during treatments where Liz’s plan to help support Nancy through the Blackout for Cancer Fundraiser

was born. On February 5th, the Haverhill High School boys and girls basketball teams – with support from Liz, a chief

organizer of the booster club - hosted the Blackout for Cancer Fundraiser to benefit members of their high school

community affected by cancer, paraprofessional Nancy Burke and high school senior Madison Copeland.

The event raised $2,500 and received an overwhelming community response. Liz shared with the Eagle Tribune: “I got

a lot of private responses and people came up to me, really just saying that this was very touching and moving, and it

gave me hope that people become more aware, and go for their checkups.”

w w w. a j h . o r g / h a v e r h i l l

Liz Stratton, RN, (right) at the fundraiser with Haverhill

Mayor Jim Fiorentini (center) and other event attendees. Nancy Burke (left) and Madison Copeland (right)

Alison Sekelsky, RN, BSN, Director of Maternal Child Health,

(left) sat down with Lindsay Paris, (right) host of HC Media’s

Haverhill Journal TV show, to talk about the Persist Program

offered through Women’s Health Care and the Birth Center

for pregnant and parenting mothers impacted by substance

use disorder and in recovery. The episode aired on February

11th and is available to view at haverhillcommunitytv.org.

T h e H a v e r h i l l J o u r n a l F e a t u r e s P e r s i s t P r o g r a m

M o v e s t o P r i m r o s e S t r e e t


Kyla Thurlow, PA-C, is a board-certified Physician Assistant who recently joined the General & Trauma Surgery service at Anna Jaques as well as Seacoast Surgery. Kyla competed her undergraduate studies at the University of Miami in Coral Gables, Florida. She then obtained her Physician Assistant training at the University of Dayton in Ohio, successfully earning a Master’s Degree.

Kyla spent much of her clinical training at Anna Jaques and is excited to have the opportunity to join the medical staff and support the surgical services here.

Seacoast Surgery is located in the Doctors’ Office Building at 21 Highland Avenue, Suite A, Newburyport. Accepting new patients: 978-572-1149

Neurologist Dr. Bogorad joined the AJH Medical Staff and opened a new satellite office in Newburyport. He specializes in the diagnosis and management of conditions related to seizures/epilepsy and various spells. He also treats a variety of general neurological conditions such as headaches, peripheral neuropathy, multiple sclerosis, and movement disorders. North Shore Neurology & EMG, LLC, is located at 21 Highland Avenue, Suite 10, where Dr. Bogorad will see patients on Fridays. Now accepting new patients: (978) 922-2226.

Medical School: Tufts Medical School Residency: Neurological Institute at Columbia University Fellowship: EEG/Epilepsy Fellowship at Montefiore Medical Center, Albert Einstein College of Medicine

Shannon was appointed Director of the Wound Healing/Hyperbaric and Comprehensive Pain Center in January. She has served as the Clinical Manager of the Wound Healing and Hyperbaric Center since 2009. With the creation of the new Comprehensive Pain Center, strong clinical leadership is critical to its success, and Shannon’s track record in the day-to-day management of the Wound Healing and Hyperbaric Center makes her a terrific choice to lead both service lines.

Shannon has also provided interim clinical oversight and assistance to the Pain Center over the last several months and her leadership, initiative, and enthusiasm has been recognized by the providers and Pain Center staff.

Dr. Quiel joined New England Inpatient Specialists as the Associate Medical Director of the AJH Hospitalist Program. His areas of interest include health care policy, clinical research, utilization management and quality and patient safety. These areas augment many of the initiatives that the Hospitalist group has undertaken in collaboration with Nursing, Administration and the Medical Staff, including a focus on patient experience, physician communication, patient flow, and timely discharge.

Medical School: University of Panama Internship: Internal medicine residency at New York Medical College/Metropolitan Hospital Center Residency: Neurological Institute at Columbia University

Kyla Thurlow, PA-C

Seacoast Surgery

We l c o m e N e w P h y s i c i a n s & H o s p i t a l L e a d e r s

Shannon McQueen

RN, BSN, CHT

Dr. Ilya V. Bogorad

North Shore Neurology & EMG, LLC

Dr. Luis Quiel

New England Inpatient Specialists


HR Open House Showcases Renovated Space

The Human Resources office suite has been renovated and now comfortably accommodates the addition of Katie to the

team. The suite now features a new layout, fresh paint and carpeting. HR hosted an Open House on February 7th with

more than 100 employees visiting – including retired HR team members: Steve Salvo, Mark Knapp, and Ginie Young.

G i f t S h o p R e n o v a t i o n

The Anna Jaques Aid Association Gift Shop

Renovation is complete and open for business. The

Gift Shop now features new lighting, hardware,

flooring, and furniture. The updated space will

enable the Gift Shop team to better run the shop

and introduce new merchandise.

The Anna Jaques community certainly missed the

Gift Shop while it was closed – though it continued

to operate out of its storage space in the Cafeteria

hallway. A special thank you to Susan Dixon, Gift

Shop Manager, for leading the charge on this

exciting project.

N e w F a c e s & S p a c e s i n H u m a n R e s o u r c e sWelcome Katie Wynot, Human Resources Generalist

Katie joined AJH on January 7th as Human Resources

Generalist. In this role, she is responsible for allied

health and nursing recruitment along with other human

resources-related duties. Prior to joining AJH, Katie worked

at Partners Healthcare as an HR Communications and

Project Coordinator and at Wentworth-Douglass Hospital

as a Staffing Partner. She can be reached at ext. 1033.

(Back) Mark Knapp; Katie Wynot; Michelle Ford; Steve

Salvo. (Middle) Chris Duggan; Olivia Hasham; Sarah

Moyles; Rhonda Keith. (Front) Shelley DeSimone,

Ginie Young.


Go Red for Women & Go Patriots

Cardiac Rehab

Health Information Management

Newburyport Five Cents Savings Inpatient Unit

Recovery

Jean Kirkpatrick, Volunteer, and Mark Goldstein

Thank you to Suzanne Cap (right) for sharing the TB12

poster, pictured with Dorene Dupuis.

Physical Therapy

Materials Management

Housekeeping

Emergency Department

The Anna Jaques community cheered on and celebrated Super Bowl LIII Champions - the New England Patriots. Employees

got in the spirit on February 1st to kick off American Heart Month with Go Red for Women/Go Pats Day and enjoyed a Super

Bowl celebration lunch on February 8th.


QWe’re in constant need of yellow socks, yellow name bands, and yellow door signs for our fall risk patients on the floors. Could the Storeroom automatically replenish these items like they do our other supplies? Also, can we stock the precaution carts with plastic bags to wrap meal trays in as well as larger plastic bags for the trash in patient’s precaution rooms? It’s a constant need.

Housekeeping will provide Transport with the bags for the precaution carts. The Storeroom will ensure that there are additional yellow socks and bracelets kept in the nursing supply rooms. Transport is working on making “Falls Kits” that have all of the identified items needed and will make sure that there are plenty available.

A

Q I asked Santa for a vital sign machine for the Arakelian as there is only one. I also asked him for new chairs, many do not function and look like they have been nibbled on by reindeer.

Eight new chairs have been ordered for the Arakelian Unit slated to arrive in late February. We will evaluate the performance of the three vital signs machines stationed on the Arakelian Unit and ensure that they are all functioning to their full capacity. The vital signs machines that are not functioning properly will replaced or repaired.

A

Q & A w i t h t h e P r e s i d e n t - M o x B o x

Q There are many broken bed/chair alarms on the Newburyport Five Cents Savings Inpatient Unit and we were told there are none available.

All inpatient Medical/Surgical and Newburyport Five Cents Savings Unit rooms now have room-specific chair alarms installed. This is in addition to the bed alarms that exist within our Stryker bed system. Staff education was provided on the inpatient units. Transport has additional alarms available, if needed.

A

QI noticed that Transport drops patients off then puts the wheelchair back in the area for the next patient without disinfecting it. Since we have many patients with contagious infections spread by contact this practice needs to be reevaluated. I would like to see gloves and disinfecting wipes either on the wheelchairs or at the stations where they are stored in each department.

It is standard policy to clean all wheelchairs in the Storeroom and on the floors after each patient use. An in-service was held to ensure all staff are familiar with and adhere to this policy consistently.

A

QI’ve had many patients and patients’ families ask how to connect to the Wi-Fi. I know there is a how-do document on AnnaOnline, but could we get the document printed and placed in the Admission packet or laminated and placed in their rooms?

Instructions for accessing the Wi-Fi password are printed in the Inpatient Guide that is given to all inpatients upon admission. It is also posted on our website. Please refer patients and families to the guide as needed.

A

P l e a s e s h a r e / p o s t t h i s p a g e f o r s t a f f i n b r e a k a r e a s


Celebrating Milestones

Mary Rocco, Volunteer: celebrated her 75th birthday with

the Development team where she volunteers.

Pictured: Suzanne Cap; Amanda Ross; Mary Rocco; Cheryl

Satryb, Director of Volunteer Services; and Mary Williamson,

VP of Development.

Susan Passler, Rehabilitation Services: retired in January

after 20 years at AJH. Pictured: Gary Lee, VP of Clinical

Services; Susan Passler; and Amy Tashjian who has worked

side-by-side with Susan at the front desk for several years.

Phyllis Forsander, Volunteer (left): celebrated her 85th

birthday with fellow volunteers, including Denise Callahan

(right). She has volunteered at AJH for close to 12 years.

D o c s f o r S o c k s Y i e l d s 5 3 8 P a i r s

Anna Jaques supported the efforts of Newburyport

Podiatrists Dr. James DiResta and Dr. Angela Barnes in the

Docs for Socks drive that collected 578 pairs of new, white

packaged socks for people facing homelessness in our

community. Hollie Johnson, Practice Manager, delivered

the socks to the YWCA of Greater Newburyport that will

distribute to the greatest areas of need throughout the

community.

Thank you to all who donated.

Dr. James DiResta; Hollie Johnson, Practice Manager;

Dr. Angela Barnes; Michelle Lincourt, CMA;

and Hannah Antanavich CMA.


We l c o m e N e w l y E l e c t e d M e d i c a l S t a f f L e a d e r s

Dr. Paul Chang

Chief of Surgery

Dr. Matthew Hall

Chief of Radiology

Dr. Mary Chang

Chief of OB/GYN

D r. S t e v e n M o l l o v P u b l i s h e s T h i r d N o v e l , S p e c i a l D e l i v e r y

Dr. Steven Mollov published Special Delivery, the third and

final installment of his book series that draws upon his 40

years of experience as an OB/GYN. Private Practice, Date of

Confinement, and Special Delivery follows the fictional story

of Dr. Joshua Barron and Dr. Alex Faber, two obstetricians

running a private practice in small town New Hampshire.

Special Delivery Synopsis: Joshua Barron and Alex Faber,

physicians practicing in Breedville, New Hampshire once again

take the reader through the day-to-day drama of the field of

obstetrics and gynecology. From life affirming saves, to the

tragedy of a maternal death, the field is intricately intertwined

into the fabric of life which we all take for granted. And as a

rogue physician induces the miscarriages of teenagers for what

he considers a noble cause, the right to play God is caught

in the crosshairs.

M o c k S u r v e y F e e d b a c k

AJH completed a successful mock Joint Commission Survey in November.

The mock surveyors commented on the professionalism and caring

demonstrated by staff. There was also a list of opportunities for

improvement. Directors and managers will receive a detailed report and

findings to share with individual departments. Stay tuned for follow up and

more to come in 2019.


E d u c a t i o n a l O p p o r t u n i t i e s

Crisis Prevention Intervention (CPI) Options February 25th OR March 25th Full: 9:00am-5:00pm; Refresher: 2:00pm-5:00pm – Higgins

Basic Life Skills (BLS) Recertification Options February 27th - 7:00pm-9:30pm – Higgins March 12th – 3:30pm-6:00pm - Higgins

Basic Life Skills (BLS) CPR Skills Stations Pilot Program February 27th – 12:00pm-1:00pm – Higgins *This is a pilot program to provide an opportunity to complete a CPR course/exam online paired with learning hands-on CPR skills at AJH. This is for BLS renewal courses only.

Advanced Cardiac Life Support (ACLS) Retraining March 1st – 7:30am-3:30pm – Higgins

C o m m u n i t y E v e n t s

AJH Job Fair Monday, March 11th– 8:30 am to 5:00 pm– Higgins

CPAP Support Group hosted by Newburyport Sleep Diagnostics March 14th – 6:30pm-8:00pm – Higgins Free, open to the community, RSVP to 978-463-1131

Shoulder Pain & Treatment Talk hosted by Dr. Andrew Banos of Seacoast Orthopedics March 19th – 6:00pm-7:00pm Merrimac Senior Center, 100 E. Main St. Free and open to the community RSVP: 978-346-9549 Great Chefs’ Night 2019 – Save the date! April 5th - Blue Ocean Event Center

C a l e n d a r

In late December, Elaine Melanson, PC, 2North, called attention to an unsightly area outside the 2North dining room

where a fence had collapsed with trash and debris outside. Within a week or so, the area was cleaned up by Facilities.

Elaine wrote a follow up letter to say, “Thank you for your prompt response to my request…it looks so much better

out there.”

To the staff of Anna Jaques Radiology Department: After half a dozen trips to Radiology, I can honestly say that your staff is amazing – always kind and patient no

matter how grouchy I was and I’m deeply grateful. I have no idea if this was pre-planned or random in all its glory

but somehow my family was selected by the department for the Community Action, Inc. Headstart Christmas Family

Adoption Program. You have no idea how much this mean to me and my entire family …. Words cannot express the

gratitude we have for everything you have done this year for us. From the friendly help whenever I needed a scan to the

overwhelming kindness you have shown us this Christmas – you are all amazing professionals and should be proud

that you gave these kids the best Christmas ever.

Colleague-to-Colleague Kudos

Patient Kudos

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2019

BOOTS sCRUBS&

anna jaques hospital | newburyport – ajh - …...anna jaques as well as seacoast surgery. kyla...

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