annual business plan 2010 11 pdf

8/6/2019 Annual Business Plan 2010 11 PDF

1/37

ANNUAL BUSINESS PLAN2010/2011


2/37

Annual Business Plan 2010/2011

INDEX

1. INTRODUCTION.............................................................................................. 12. COUNCILS PLANNING FRAMEWORK......................................................... 23. OUR STRATEGIC DIRECTIONS..................................................................... 34. OVERVIEW OF OUR BUSINESS PLAN......................................................... 4

4.1. Councils Objectives in 2010/2011............................................................ 44.2. Significant Influences................................................................................ 54.3. Priorities ..................................................................................................... 6

5. CONTINUING SERVICES................................................................................ 76. PROJECT PRIORITIES FOR THE YEAR........................................................ 97. FUNDING THE BUSINESS PLAN................................................................. 108. WHAT IT MEANS FOR RATES..................................................................... 209. MEASURING OUR SUCCESS ...................................................................... 27

9.1. Measuring Performance in 2010/2011.................................................... 279.2. Achievements in 2009/2010..................................................................... 27DETAILS OF KEY INITIATIVES FOR 2010/2011............................................. 28ACHIEVEMENT OF COUNCIL'S ANNUAL BUSINESS PLAN 2009/2010 ...... 31


3/37


Page 1

1. INTRODUCTION

The Annual Business Plan sets out the Councils proposed services, programs and projectsfor 2010/2011.

The Annual Business Plan has been developed to ensure consistency with Councils vision,mission and principles. Particularly to ensure Mitcham is a safe, healthy, tolerant andprosperous community that lives and works in harmony with the environment.

The Council also recognises that it is the custodian of the communitys social,environmental, economic, heritage and cultural assets. Council will meets is obligations tofuture generations to improve the quality of life and respond equitably, efficiently andeffectively to the changing needs of the community.

Important principles underpinning the business of Council are to:

Lead by example, provide clear direction, build organisational alignment and focus on

sustainable achievement of goals.

Understand what our community and stakeholders value, now and into the future,and use this to drive organisational design, strategy, products and services.

Continuously improve organisational processes and procedures.

Develop and value peoples capability and release their skills, resourcefulness andcreativity to change and improve the organisation.

Develop agility, adaptability and responsiveness based on a culture of continualimprovement, innovation and learning.

Improve performance through the use of data, information and knowledge tounderstand variability and to improve strategic and operational decision- making.

Behave in an ethically, socially and environmentally responsible manner.

Focus on achieving outcomes that improve the capacity and resilience of community,environmental, economic and organisational systems.

The Annual Business Plan aims to maintain efficient services for the community andcontinue progress towards the longer-term objectives for the City of Mitchamset out in theStrategic Plan 2008 - 2012. Specific objectives proposed for the year are consistent with theCouncils Strategic Plan which will expire in June 2012.


4/37


Page 2

2. COUNCILS PLANNING FRAMEWORK

The Annual Business Plan comprises a key document in Councils strategic planningframework refer below.

It sets out the Councils proposed services, programs and projects for 2010/2011 that deliveron the aspirations and goals contained in the Strategic Plan 2008-2012 and recently revisedLong Term Financial Plan and Asset Management Plans.

The Annual Business Plan should be read in conjunction with Councils Strategic Plan 2008-2012.

Strategic Planning Framework

Management Plan Strategic: Sets the mid to long term goals and priorities of the Council that guide all other management plans(typically has application across Council).

Management Plan Corporate: Provides direction for all directorates on how the administration will achieve a particular strategicgoal or priority (typically has application across all directorates).

Management Plan Operational: Describes the activities that one or more directorate(s) will deliver, and the resources requiredto deliver them (typically has application for one directorate).


5/37


Page 3

3. OUR STRATEGIC DIRECTIONS

The Strategic Plan 2008-2012, was developed through an extensive consultation processinvolving all stakeholders.

The Strategic Plan, including any amendments which arose from the consultation processwas adopted by Council during May 2008 and subsequently reviewed on 15 December2009. Council has developed Long-term Financial Plans and Asset Management Plans toensure the long-term sustainability of the Councils financial performance and position.

The Strategic Plan sets out four strategic goal areas for achieving Councils long term vision.They are:

1. Economic Sustainability: To ensure the provision and maintenance of assets and supportfor local business meets critical economic challenges and provides for a healthycommunity and environment.

2. Environmental Sustainability: To ensure the natural and built environments areprotected, enhanced and to conserve resources, prevent waste and support communityand economic activities.

3. Community Sustainability: To improve well-being and create a strong sense ofcommunity that supports learning, participation, inclusiveness and healthy lifestyles.

4. Organisational Excellence: To ensure responsible governance that improvesperformance, values staff and promotes the equitable and sustainable distribution ofresources now and into the future.

Under each of the four broad goal areas are a series of objectives and strategies that guide

the Annual Business Plan.

For further information please refer to the Strategic Plan 2008-2012 available at the CouncilOffice or on the website www.mitchamcouncil.sa.gov.au


6/37


Page 4

4. OVERVIEW OF OUR BUSINESS PLAN

The Annual Business Plan is a statement of how Council proposes to translate theaspirations and goals contained in its Strategic Plan into services, programs and projectsthat will be delivered in 2010/2011.

4.1. Councils Objectives in 2010/2011

Economic Sustainability

Reference Objectives for the Year

1.1 Ensure the long term financial sustainability of Council1.2 Ensure the long term sustainability of Council assets1.3 Ensure that the local business sector is valued and supported

Environmental Sustainability


2.1Promote urban development that enhances environmental, social and culturalwell-being

2.2Ensure biodiversity, natural habitats and ecosystems are protected andenhanced

2.3Ensure the sustainable management and efficient use of natural resources andenergy

2.4Ensure waste management is cost effective and maximises social andenvironmental benefits

Community Sustainability


3.1 Encourage the community to be informed and responsible for their own learning3.2 Encourage community engagement and participation3.3 Promote a strong sense of community in our neighbourhoods3.4 Support the community to be healthy, safe and prepared for emergencies

Organisational Excellence


4.1Ensure that the organisation is recognised for a culture of leadership and highperformance

4.2Ensure that the organisation is responsible, professional, effective, resilient andaccountable

4.3 Provide high quality, cost-effective and customer-focused Council services

4.4Strive to be an employer of choice with committed and skilled staff operating ina cohesive organisation to achieve community outcomes


7/37


Page 5

4.2. Significant Influences

A number of significant factors have influenced the preparation of the Councils 2010/2011Annual Business Plan. These include:

Local Government Price Index increases on relevant goods and services of 2.8% for theyear (March 2010) and Consumer Price Index of 2.6% for the year (March 2010);

enterprise bargaining agreements which provide for wages and salary increases forCouncil employees covered by the Australian Services Union (ASU) award andAustralian Workers Union (AWU);

requirements to maintain and improve infrastructure assets to acceptable standardsincluding roads, footpaths and kerbing, stormwater drainage, street trees and plantings,reserves and Council properties. Asset management plans have identified a backlog ofworks to be undertaken totalling $38.9m;

service and infrastructure needs for a relatively stable population noting continued

demand from development in the Craigburn area;

commitments to continuing projects and partnership initiatives over more than one year,as summarised below:

Heritage Restorative Fund Land Management Courses Reserve trees management Mitcham Environmental Education Natural Heritage Projects Youth training/employment Program Youth Week events Life skills program Surf Bus Seniors Week activities Community activities/family programs Contribution to Inner Southern Business Enterprise Centre Community Grants and Donations Program Australia Day celebrations Carols by the Creek Awards for Excellence Community Forums Citizenship Ceremonies Additional contract payments for waste collection as a result of increased waste

collection volumes and increased dumping fees. Increased insurance premium costs for the Local Government Workers

Compensation Scheme

In response to these factors, and to minimise the burden on ratepayers, the annual businessplan has been prepared within the following guidelines:

Sources of revenue, other than rates (i.e financial reserve transfers), have been appliedto fund:

Bridge replacement works throughout Mitcham

Replacement of plant and equipment

Ongoing work to review existing asset stocks has identified opportunities to obtainfunding from disposal of poor performing or under-utilised assets which can be applied to


8/37


Page 6

asset development and renewal that is appropriate and meets the strategic objective ofthe City

Reviewed expenditure on services in accordance with an annual rolling review ofCouncils revenue and expenditure structure

4.3. Priorities

The Annual Business Plan has been developed from a view that Council will minimise theacquisition or construction of new assets where possible. Rather, it will direct its efforts andresources to ensure that the existing assets under its stewardship are properly maintained.

That is, Council believes it should use funding from grants, loans, rates and partnerships tofocus on maintaining its existing infrastructure assets before embarking on the constructionof new ones and should closely examine how it can optimise its non infrastructure assets.

Whilst a rate increase is applied to meet the cost pressures faced by Council the followingfeedback from our Annual Resident Survey is noteworthy:

the community considers that roads, footpaths and other infrastructure within our areaneed improvement and this has been identified as a priority by residents responding tothe survey.

the community is supportive of the Council disposing of under-utilised and poorlyperforming assets so long as net proceeds are re-directed into like built assets andinfrastructure assets.

the community considers that maintaining the level of Council services is more importantthan keeping rates low.

The Councils priorities for 2010/2011 are focussed on maintaining the Citys ageinginfrastructure, which includes: roads; footpath renewal; kerbing; stormwater drainage systems; street tree planting; footpath new construction; street and reserve trees maintenance


9/37


Page 7

5. CONTINUING SERVICES

All Councils have basic responsibilities under the Local Government Act and other relevantlegislation. These include:

Regulatory activities e.g. maintaining the voters roll and supporting the elected Council;

Setting rates, preparing an annual budget and determining longer-term strategicmanagement plans for the area;

Management of basic infrastructure including roads, footpaths, parks, public open space,street lighting and storm-water drainage;

Street cleaning and rubbish collection;

Development planning and control, including building safety assessment;

A range of environmental health services.

In response to community needs the Council also provides further services and programsincluding:

Street trees.

Environmental plans and projects.

Public health and safety (including dog/cat and parking management).

Community and cultural development.

Youth development.

Home and community care.

Community and sporting facilities.

Library service.

Bridge maintenance and construction. Corporate activities such as policy management, accounting services, records

management, debt management and plant/equipment management.

In all services the Council seeks to be responsive to changing needs. Regular communitysurveys are undertaken to check levels of satisfaction and areas for improvement.

The Council also operates a number of activities on a fee for service basis. These provideimportant community benefits while also generating revenue for services and projects ofbenefit to the City of Mitcham.

Advertising in Council publications Animal management fees

Community Bus operations

Engineering fees for crossovers and stormwater pipes

Food vendors and outdoor dining permits

Hall Hire service

Home Assistance service

Mitcham Cemetery

Property information searches

Sporting facility hire


10/37


Page 8

Cost of Providing ServicesOperating

ExpenditureCapital

Expenditure

Roads and footpaths $10,085,700 $7,185,200

Waste management $4,886,500Corporate activities $4,171,700

Sports, leisure and communityfacilities

$2,968,400 $297,500

Governance $2,850,900

Libraries $2,647,300 $119,500

Land, buildings and equipment $2,290,500 $2,079,000

Parks gardens and reserves $2,146,700 $411,000

Planning and building $1,963,500Storm water drainage & bridges $1,750,200 $484,500

Aged and youth services $1,692,900

Street trees $1,673,300

Pest plant and weed control $1,087,700

Natural Resources ManagementLevy

$1,010,700

Animal and parking control $921,100

Loan Repayments (Interest) $801,000

Street Lighting $788,700

Street Cleaning $545,400

Food and health control $483,500

The 2010/2011 Business Plan proposes the continuation of additional investment oninfrastructure renewals which total $7.7M. Proposed expenditure on new and replacementfootpaths has been increased. The Annual Business Plan does not propose to discontinue

any existing services or significantly vary existing service levels.


11/37


Page 9

6. PROJECT PRIORITIES FOR THE YEAR

In considering the Annual Budget for 2010/2011 considerable emphasis was again placedon provision of adequate funding to maintain existing infrastructure. The other focus beingto ensure funding is provided for those initiatives included in the Strategic Plan 2008-2012.

Key Initiatives proposed for 2010/2011 include:

Key Initiatives $

Additional road and footpath works (year 5 of 10 year program) $1,410,000

Increased funds for ongoing infrastructure construction works $405,000

Additional new footpath construction (year 5 of 10 year program) $440,500

Replacement/reconstruction of bridges in the City $330,000

Additional waste management fees $250,000

Brown Hill Creek sustainable flood and water management $300,000

Purchase land purchase of additional community land $150,000

Library Management System replacement $100,000

Election management expenses $166,500

Implementation of an Electronic Document and Records ManagementSystem

$159,600

Additional stormwater works (year 5 of 10 year program) $154,500

Bus stops upgrade to comply with Disability Discrimination Act $103,000

Complete flood plain mapping of City of Mitcham (Project will proceed ifexternal funding is obtained)

$100,000

Additional legal expenses $100,000

Support for community groups - loan deferment $93,000

Mitcham Cemetery restoration works $84,000

St Marys Park Detailed drawings and plans $70,000

Cat Management Officer to implement new By-law $57,100

Implementation of an Asset Management System $80,000

Maintenance initiative to prolong life of targeted significant trees $25,000

Flinders Drive works ($450,000 project which will proceed if externalfunding of $405,000 is obtained)

$45,000

Mitcham Reserve security and lighting improvements $41,000

Mitcham Cultural Village Improvements $34,500

Energy and water audits ($17.5k audit, $12.5k works) $30,000

GPS installation in selected Council vehicles and trucks $26,500

Additional cost of water $24,000

Increased expenses to remediate vandalised assets $20,000

Further information is provided on the above projectsrefer to Attachment 1.


12/37


Page 10

7. FUNDING THE BUSINESS PLAN

An operating deficit of $670,000 is being targeted in 2010/11. The operating deficit measuresthe difference between operating revenue and expenses for the period. The Councils long-term financial sustainability is dependent on ensuring that, on average over time, its

expenses are less than its revenue. The work currently in progress to develop a Long-TermFinancial Plan will provide detailed analysis of the councils ability, or inability, to meet itsfinancial obligations in to the future.

The Councils revenue in 2010/11 includes $35.70 million proposed to be raised fromgeneral rates and Natural Resources Management Levy ($1.01 million).

Other sources of revenue for the Council are:

User Pay charges set by Council These comprise charges for the Councils fee based facilities such as hire of sporting

and community venues.

Statutory Charges set by State Government These are fees and charges set by regulation and collected by the Council for regulatory

functions such as assessment of development applications dog registrations and parkingfines.

Grants and Partnerships The Council normally seeks to attract as much grant funding as possible from other

levels of government, and major projects of wider State benefit are usually jointly fundedin partnership with the State government and other relevant parties.


13/37


Page 11

Proposed Sources of Revenue 2010/11

Rates

76%

Other

5%

Internal Funds

1% Investments

1%Fees & Charges

4%

Loans4%

Grants

9%

Rates Grants Loans Fees & Charges Other Internal Funds Investments

Proposed Expenditure 2010/11

Employment Costs

29%

Contractual Services

21%Materials

5%

loan repayments

2%

Depreciation

19%

Other

3%

Internal Funding

2%

Capital Expenditure

19%

Employment Costs Contractual Services Materials loan repayments Depreciation Other Internal Funding Capital Expenditure


14/37


15/37


Page 13

Impact on Councils Financial Position

The following Financial Statements show Councils proposed position:

Budgeted Statement of Comprehensive income for the year ended 30 June 2011

Revenues

$ 000

Rates General 35,720

Rates (NRM Levy) 1,011

Statutory Charges 1,236

User Charges 326

Grants and Subsidies 4,027

Investment Income 515

Reimbursements 100

Other 770

Total Operating Revenue 43,705

Expenditure

$ 000

Employee Costs 16,819

Contractual Services 11,916

Materials 2,958

Finance Charges 855

Depreciation 10,660

Other 1,167

Total Operating Expenditure 44,375

Net deficit resulting from Operations $670


16/37


Page 14

Budgeted Cash Flow Statement for the Year Ended 30 June 2011

$ 000

Cash flows from Operating ActivitiesReceipts 43,706

Payments (33,715)

Net Cash Provided by Operating Activities 9,991

Cash flow from Investing Activities

Payments for infrastructure, property, plant & equipment (10,578)

Receipts from sale of assets 702

Net Cash Used in Investing Activities (9,876)

Cash flow from Financing Activities

Loan Proceeds 1,935

Loan Repayments (Principal) (1,316)

Net Cash Used in Financing Activities 619

Net increase in cash held 734

Cash at beginning of reporting period 11,270

Cash at end of reporting period 12,004


17/37


Page 15

Statement of Changes in Equity for the year ended 30 June 2011

AccumulatedSurplus

AssetRevaluation

Reserve

OtherReserves

Total Equity

$'000 $'000 $'000 $'000

2011

ACCUMULATED SURPLUS

Balance at end of previous reportingperiod

262,350 134,294 3,908 400,551

Adjusted to give effect to changedaccounting policies

(7,815) (7,815)

Restated Opening Balance 262,350 126,479 3,908 392,737

Net Surplus / (Deficit) for the year (670) (670)

Other Comprehensive IncomeGain on revaluation of infrastructure,property, plant & equipment

Transfer to accumulated surplus on saleof infrastructure, property, plant &equipment

Transfers between reserves (413) 413 -

Balance at end of period 261,267 126,479 4,321 392,067

2010

ACCUMULATED SURPLUS

Balance at end of previous reportingperiod

263,612 134,294 4,156 402,062

Adjusted to give effect to changedaccounting policies

- -

Restated Opening Balance 263,612 134,294 4,156 402,062

Net Surplus / (Deficit) for the year (1,510) - (1,510)

Other Comprehensive Income - -

Gain on revaluation of infrastructure,property, plant & equipment

-

Transfer to accumulated surplus on saleof infrastructure, property, plant &equipment

Transfers between reserves 248 (248) -

Balance at end of period 262,350 134,294 3,908 400,551


18/37


Page 16

Balance Sheet as at 30 June 2011

$ 000

Current Assets

Cash and cash equivalents 12,004Other 1,423

Total Current assets 13,427

Non-Current Assets

Financial Assets 801

Equity accounted investments in Council businesses 14,567

Infrastructure, Property, Plant & Equipment 380,072

Total Non Current assets 395,440

Total Assets 408,867

Current Liabilities

Trade and other payables 4,144

Short Term borrowings 1,363

Short Term provisions 301

Total Current Liabilities 5,808

Non-Current Liabilities

Long-term borrowings 9,852

Long -term provisions 1,140

Total Non-Current Liabilities 10,992

Total Liabilities 16,800

NET ASSETS 392,067

EQUITY

Accumulated Surplus 261,267

Asset Revaluation Reserves 126,479

Other Reserves 4,321

TOTAL EQUITY 392,067


19/37


Page 17

Uniform Presentation of Finances

2011 2010

$000 $000

Operating Revenues 43,705 40,816Less operating expenses (43,325) (42,326

(670) (1,510)

Less Net Outlays on Existing AssetsCapital expenditure on renewal/replacement ofexisting assets

10,037 9,555

Less depreciation, amortisation and impairment (10,660) (10,661)Less proceeds from sale of replaced assets (702) (677)

(1,326) (1,783)

Less net outlays on new and upgraded assets 541 726

Net lending/ (Borrowing) for Financial Year 114 (453)

Financial Ratios

2011 2010

Operating Surplus/(Deficit) ($670,000) ($1,510,000)

Operating Surplus/(Deficit) Ratio (2.0%) (4.4%)

Net Financial Liabilities ($2,647,000) ($3,293,000)

Net Financial Liabilities Ratio 6.0% 8.0%

Interest Cover Ratio 2.0% 2.1%

Asset Sustainability Ratio 88% 83%

Asset Consumption Ratio 46% 47%

Ratios Descriptions

Operating Surplus/(Deficit)

An operating surplus indicates the extent to which operating revenue is sufficient to meet alloperating expenses including depreciation and consequently indicates the extent to whichthe burden of expenses is being met by current ratepayers.

An operating deficit occurs when total operating expenses exceed total operating revenuesand consequently indicates the extent to which the burden of a portion of expenses will needto be met by future ratepayers.


20/37


Page 18

Operating Surplus/(Deficit) Ratio

This ratio expresses the operating surplus (deficit) as a percentage of general and otherrates, net of rebates.

A negative ratio indicates the percentage increase in total rates required to achieve a break-even operating result.

A positive ratio indicates the percentage of total rates available to fund capital expenditureover and above the level of depreciation expense without increasing Councils level of netfinancial liabilities. If this amount is not required for capital expenditure it reduces the level ofnet financial liabilities.

Net Financial Liabilities

Net financial liabilities measure a Councils total indebtedness.

Net financial liabilities is a broader measure than net debt as it includes all of a Councilsobligations including provisions for employee entitlements and creditors.

The level of net financial liabilities increases when a net borrowing result occurs in a financialyear and will result in a Council incurring liabilities and/or reducing financial assets.

The level of net financial liabilities decreases when a net lending result occurs in a financialyear and will result in a Council purchasing financial assets and/or repaying liabilities.

Net Financial Liabilities Ratio

The net financial liability ratio expresses Council's net financial liabilities as a percentage of

total operating revenue (less the Natural Resources Management Levy). This ratio indicatesthe extent to which net financial liabilities of the Council can be met by the Councils totaloperating revenue.

Where the ratio is falling it indicates the Councils capacity to meet its financial obligationsfrom operating revenues is strengthening.

Where the ratio is increasing it indicates a greater amount of Councils operating revenues isrequired to service its f inancial obligations.

Interest Cover Ratio

This ratio indicates the extent to which Councils commitment to interest expenses are metby total operating revenues (less Natural Resources Management Levy).

Asset Sustainability Ratio

The asset sustainability ratio expresses Council's net asset renewal expenditure as apercentage of the annual depreciation expense.

This ratio indicates whether the Council is renewing or replacing existing non-financialassets at the rate of consumption. On occasions the Council will accelerate or reduce assetexpenditures over time to compensate for prior events or invest in assets by spending morenow so that it costs less in the future to maintain.


21/37


Page 19

Asset Consumption Ratio

The asset consumption ratio expresses the carrying value of depreciable assets as apercentage of the gross value of depreciable assets. This ratio shows the consumption ofthe asset stock at a point in time. Depreciation represents the reduction in value of theassets each year and therefore accumulated depreciation is the total reduction in thecarrying value of the assets.

This measure seeks to best represent the deterioration in the value of an asset and gives anindicator of potential backlog; for example, if the asset consumption ratio moves upward overtime, it would indicate Council's asset program is effectively managing the replacement ofageing assets. Conversely, a downward trend over time would indicate Council isconsuming the assets at a rate greater than they are being replaced.


22/37


Page 20

8. WHAT IT MEANS FOR RATES

Rates are a tax levied on properties according to their capital value which are determined bythe Valuer General. The rates which a property owner pays are calculated by multiplying theproperty valuation by a rate in the dollar.

To determine the rate in the dollar Council must identify, through its Strategic Planning andbudget deliberations, what services will be provided and what works need to be carried out,then calculate the cost of those works and services.

Once Council has determined its budget it then estimates the revenue it will receive fromfees and charges, grants and loans. The shortfall of revenue to balance the budget will comefrom the ratepayers. The Council sets a rate to calculate the amount an individual propertyowner will pay based on the property valuation that has been supplied to the Council by theValuer General.

Council proposes to set a rate which will require ratepayers to pay an average rate increase

of 5.7% above the 2009/10 rates.

Business Impact Statement

The Council considers the impact of rates on all businesses in the Council area. In doing so,Council considers and assesses the following matters:

The demand made on Council services by commercial and industrial users as aproportion of rate revenue

Councils Strategic Plan and those priorities relating to business development mentionedabove

Specific Council projects for the coming year that will solely or principally benefit

businesses

Preference for local suppliers where price, quality and service provision are comparableto suppliers outside the Council area

Current local, state and national economic conditions and expected changes during thenext financial year. The expectation is that current rates of inflation in the range 2.0% -3.0%), and the current level interest rates for borrowed funds will prevail. (7.0%-8.0%)

Changes in the valuation of commercial and industrial properties in comparison toresidential properties.

Property Values

All properties within the City are valued by the Office of the Valuer General each year. In2010/2011 residential properties in the City are estimated to increase in value by an averageof 6.8% while commercial and industrial properties are expected to increase in value by anaverage of 1.1%

Council formally adopts the valuation as part of their rate declaration process.

Many people believe that during times of high increases in property valuations, rateincreases are inevitable due to the upward movement in property values. This is untrue;Council determines the amount of revenue it requires to maintain the services expected of itfrom the community and then calculates a rate in the dollar based on the total of all rateable

property.


23/37


Page 21

Rate Capping

Council has determined that it will continue to apply rate capping to assist residentialratepayers who would otherwise have incurred a rate increase greater than 12.5%. Therebate will be granted upon application for eligible ratepayers. For details of eligibility contactour Customer Service Centre on 8372.8888 or alternatively visit our website atwww.mitchamcouncil.sa.gov.au

Method of Valuation

The Council may adopt one of three valuation methodologies to value the properties in itsarea. They are:

Capital Value: the value of the land and all of the improvements on the land.

Site Value:the value of the land and any improvements which permanently affect theamenity of use of the land, such as drainage works, but excluding the value of buildingsand other improvements.

Annual Value: valuation of the rental potential of the property.

The Council has decided to continue to use capital value as the basis for valuing land withinthe council area. The Council considers that this method of valuing land provides the fairestmethod of distributing the rate burden across all ratepayers on the following basis:

the equity principle of taxation requires that ratepayers of similar wealth pay similartaxes and ratepayers of greater wealth pay more tax than ratepayers of lesser wealth;

property value is a relatively good indicator of wealth and the capital value, whichclosely approximates the market value of a property, provides the best indicator ofoverall property value;

Notional Values

Certain properties may be eligible for a notional value under the Valuation of Land Act 1971where the property is the principal place of residence of a ratepayer. This can relate tocertain primary production land or where there is State heritage recognition. A notionalvalue is generally less than the capital value and this will result in reduced rates, unless theminimum rate already applies. Application for a notional value must be made to the StateValuation Office.

Adoption of Valuations

The Council will adopt the valuations made by the Valuer-General as provided to theCouncil. If a ratepayer is dissatisfied with the valuation made by the Valuer-General, theratepayer may object to the Valuer-General in writing, within 60 days of receiving the noticeof the valuation, explaining the basis for the objection, provided they have not:

(a) previously received a notice of this valuation under the Local Government Act 1999,in which case the objection period is 60 days from the receipt of the first notice; or

(b) previously had an objection to the valuation considered by the Valuer-General.

The address of the Office of the Valuer-General is:State Valuation OfficeGPO Box 1354ADELAIDE SA 5001email: [email protected]


24/37


Page 22

The telephone number is 1300 653 345. Please note that the Council has no role in thisprocess. It is also important to note that the lodgement of an objection does not change thedue date for the payment of rates.

Differential Rates

In 2000/01 Council implemented differential rates.

It did so on the basis of an analysis undertaken by Council which demonstrated that whilecontributing 7.4% of rate revenue, commercial and industrial properties consumed 12.5% ofCouncil services. A single differential rate based on a loading of 60% above the rate paid forresidential property has been applied to all properties with land use classifications of :

Commercial Shop

Commercial Office

Commercial Other

Industrial Light Industrial Other

Council has since undertaken a review of the rating system and the results were reported tothe Council meeting of 22 January 2008 and resolved to maintain differential rates.

Land use is used as the factor to apply differential rates. If ratepayers believe that aparticular property has been incorrectly classified as to its land use, then they may object (tothe Council) to the classification within 60 days of being notified. A ratepayer may discussthe matter with the Rates Officer on 8372.8856 in the first instance. The Council will provide,on request, a copy of Section 156 of the Local Government Act 1999 which sets out the

rights and obligations of ratepayers in respect of objections to a land use classification.

Objections to Councils decision may be lodged with Ms Helen Dyer, Chief Executive Officer,City of Mitcham, PO Box 21, Mitcham Shopping Centre, Torrens Park, SA 5062. Theobjection must be made within 60 days of receiving notice of the land use classification, andset out the basis for the objection and details of the land use classification that (in theopinion of the ratepayer) should be attributed to that property. The Council will make adecision on the objection as it sees fit, and will then notify the ratepayer. A ratepayer alsohas the right to appeal against the Councils decision to the Land and Valuation Court. It isimportant to note that the lodgement of an objection does not change the due date forpayment of rates.

Differential Separate Rates

Section 154 of the Local Government Act gives Councils the right to declare a separate rateon particular pieces of land that might benefit from a project or undertaking. The mainlegislative features of such a rate are:

it can be applied to properties that benefit from works

money raised by this means cannot be put to any other use

the separate rate must cease when works are paid for

The Council has previously applied a separate rate to fund the provision of car parking in theBlackwood District Centre. This was fully repaid during 2006/07 year and no other separaterates are proposed in the draft Annual Business Plan.


25/37


Page 23

Natural Resources Management Levy

The Council is in the Adelaide and Mount Lofty Ranges Natural Resources Region and isrequired under the Natural Resources Management Act 2004 to fund the operations of theAdelaide and Mount Lofty Ranges Natural Resources Management Board. It does so byimposing a separate rate in the dollar against all rateable properties in the council area. TheCouncil is operating as a revenue collector for the Adelaide and Mount Lofty Ranges NaturalResources Management Board in this regard and does not retain this revenue.

Minimum Rate

Section 158 of the Local Government Act provides that Councils may adopt a minimum rate.

Council believes that the adoption of a minimum rate recognises that each rateable propertywithin the City benefits from a minimal level of service and should therefore make aminimum level of contribution to Councils revenue.

The minimum rate is levied against the whole of an allotment (including land under aseparate lease or licence) and only one minimum rate is levied against two or more pieces ofadjoining land owned by the same owner and occupied by the same occupier. The reasonsfor imposing a minimum rate are that Council considers it appropriate that all rateableproperties make a contribution to:

the cost of administering the Councils activities;

the cost of creating and maintaining the physical infrastructure that supports andunderpins the value of each property.

Council has a policy to set its minimum rate at a level not exceeding 65% of the average

rate.

The minimum rate is expected to affect approximately 15% of rateable properties.

Rate Concessions

The State Government, in providing equity across South Australia in this area, funds a rangeof concessions on Council rates. The concessions are administered by various Stateagencies that determine eligibility and pay the concession directly to Council on behalf of theratepayer. Concessions are available only on the principal place of residence.

Ratepayers who believe they are entitled to a concession should not withhold payment of

rates pending assessment of an application by the State Government as penalties apply tooverdue rates. A refund will be paid to an eligible person if Council is advised that aconcession applies and the rates have already been paid.

Pensioner Concessions

An eligible pensioner must hold a Pension Card, State Concession Card or a RepatriationHealth Card marked TPI Gold, EDA Gold or War Widow and also be responsible for thepayment of rates on the principal place of residence. Note that concessions may also applyto water and effluent charges where applicable.

Application forms, which include information on the concessions, are available from the

Council at 131 Belair Road, Torrens Park. They are also available from the Department forFamilies and Communities, Concessions and Anti Poverty Services (DFC) office.


26/37


Page 24

This concession is administered by the Department for Families and Communities andfurther information can be obtained by telephoning their Concessions Hotline 1800 307 758.Payment of rates should not be withheld pending assessment of an application as penaltiesapply to overdue rates.

Other Concessions

Families SA section of the Department for Families and Communities- Concessions and AntiPoverty Services (DFC) may assist with the payment of Council rates provided theapplication is in respect of the principal place of residence (remissions are not available onvacant land or rental premises).

Families SA administers Council rate concessions available to persons receiving State andCommonwealth allowances including, but not limited to Austudy, Newstart, ParentingPayment, Partner Allowance, Sickness Allowance, Special Benefit, Widow Allowance, YouthAllowance, Abstudy, CDEP or a New Enterprise Initiative Scheme. It may also apply to

ratepayers in receipt of a pension as a war widow under legislation of the United Kingdom orNew Zealand and the holders of a State Concession Card issued by Families SA.

All enquiries should be directed to your nearest DFC office - Marion: 8298 0800 orConcessions Hotline 1800 307 758.

Payment of rates should not be withheld pending assessment of an application as penaltiesapply to overdue rates.

State Seniors Card Ratepayer (Self-Funded Retiree)

This concession was introduced effective from 1 July 2001 and is administered by Revenue

SA. If you are a self-funded retiree and currently hold a State Seniors Card you may beeligible for a concession toward Council rates. In the case of couples both must qualify, or ifonly one holds a State Seniors Card the other partner must not be in paid employment formore than 20 hours per week.

If you do not receive a concession on your rates notice and believe that you qualify, or wouldlike further information, please contact the Revenue SA Call Centre on 1300 366 150.

Rebate of Rates

The Local Government Act requires Councils to rebate the rates payable on some land.Specific provisions are made for land used for health services, community services, religious

purposes, public cemeteries, the Royal Zoological Society and educational institutions.

Applications for rebate of rates by community services organisations under Section 161 ofthe Act must be in writing and require the following information and documentation to beprovided:

A Statutory Declaration signed by an officer of the organisation, who has the appropriatedelegated authority, attesting to eligibility under the Act. Council has StatutoryDeclarations prepared in a specific format and these must be used when applying for arebate. These forms will be supplied upon application to Councils Team Leader Rating Services (Phone 8372 8856)

A copy of the organisations constitution


27/37


Page 25

A set of Financial Statements, or documentation that confirms the applicant providescommunity services without charge or for a charge that is below the cost to the body ofproviding the services e.g. an auditors letter of confirmation

Any other documentation applicable to support the application

Council may apply discretionary rebates under Section 166 of the Act. Council currentlyprovides discretionary rebates for council owned land that is leased or licensed by sportingbodies and various community organisations. Council may also provide a discretionaryrebate to community service organisations that occupy land that would otherwise be exemptor non-rateable. Eligibility for a rebate for the above category of organisations is based onthe provision of evidence, to Council's satisfaction, that significant community service hasbeen, and continues to be provided to the community by that organisation.

The Council, having addressed issues of equity arising from circumstances whereratepayers claim to provide or maintain infrastructure that might otherwise be provided ormaintained by the Council, has decided there will be no adjustment to the rates payableunless exceptional circumstances can be demonstrated.

In this context, infrastructure provided by retirement villages for the use of their residentsupon the land owned and/or occupied by the villages will, therefore, generally not be eligiblefor a rebate of rates.

Rate Capping

Council will consider continuing to apply this rebate. The rate capping scheme is designed toprovide relief against what would otherwise amount to a substantial change in rates payableby a ratepayer due to rapid changes in valuation. A rebate of general rates for the 2010/11financial year will be granted to the Principal Ratepayer of an Assessment under Section

166(1) (l) of the Act. The rebate will be applied either by Council of its own initiative, wherethe Council is in possession of sufficient information to determine entitlement to the rebate,or otherwise on application to the Council. The amount of the rebate will be the differencebetween the amount of general rates in monetary terms imposed for the 2010/11 financialyear and the amount of general rates in monetary terms which were payable for the 2009/10financial year (prior to deducting any pensioner concession or other concessions) plus12.5% of that amount. Application for rebate must be made by 31 December of the financialyear for which the rebate is applicable.

The rebate will not apply where:

(a) any such increase is due in whole or in part to an increase in valuation of the land inthe assessment because of improvements made to it worth more than $20,000, or

(b) any such increase is due in full or in part to the applicable land use category of theland being different for rating purposes on the date the Council declared its generalrates for the 2010/11 financial year than on the date the Council declared its generalrates for the 2009/10 financial year , or

(c) the ownership of the rateable property has changed since 1 January 2009

(d) the land is not the principal place of residence of the principal ratepayer.

The amount of the rebate will not be calculated on the difference between the actual amountpaid for 2009/10 and the amount due for 2010/11.

Rebates of less than $20 will not be subject to a formal application and will be deducted fromthe first rate notice.


28/37


Page 26

Remission of Rates

Section 182 of the Local Government Act permits the Council, on the written application of aratepayer, to partially or wholly remit rates or to postpone rates, on the basis of hardship.Where a ratepayer is suffering hardship in paying rates he/she is invited to contact the TeamLeader - Rating Services, on 8372 8856, to discuss the matter. Such enquiries are treatedconfidentially by the Council.

Flexible Rate Payments Scheme

Any ratepayer who may, or is likely to experience difficulty in meeting the standard paymentarrangements of Council is invited to contact the Team Leader Rating Services to discussalternative payment arrangements. Late payment fines and interest may apply. All suchenquires will be treated confidentially by Council.

Rate Deferral Scheme

Section 182 (1) (a) and (2) of the Local Government Act provides for the postponement ofrates if Council is satisfied that the payment of these rates would cause hardship.

Council may, on written application and subject to a ratepayer substantiating the hardship, tothe satisfaction of Council, consider granting a postponement of payment of rates in respectof an assessment on the condition that a ratepayer agrees to pay interest on the amountaffected by the postponement at a rate not exceeding the Cash Advance Debenture rate asdefined in the Act and that the ratepayer also satisfies the following criteria:

(a) the property is the principal place of residence of the ratepayer and is the onlyproperty owned by the ratepayer; and

(b) the property has been owned by the ratepayer:(i.) for a minimum of 10 years; or(ii.) for a minimum of 5 years with an immediately previous continuous ownership

within the City of Mitcham of 5 years as the principal place of residence.

(c) the ratepayer is able to satisfy one of the following:(i.) Produce a pension card from Centrelink;(ii.) Produce a pension card from Veteran Affairs;(iii.) Produce a T.P.I. pension card from Veteran Affairs; and(iv.) Can demonstrate to Council that he/she is a self funded retiree and earning

less than $25,000 p.a.

Postponement of Rates Scheme for State Seniors Card Holders

Section 182A of the Local Government Act 1999 provides for postponement of rates, on theprincipal place of residence, by seniors who meet the eligibility criteria and make applicationand hold a current Seniors Card. The amount which can be postponed is any amountgreater than $500 ($125 per quarter) less any concession entitlement. In accordance withsection 182A (12) interest will accrue on the postponed balances at a rate which is 1%above the cash advance debenture rate. The accrued debt is payable on disposal or sale ofthe property.


29/37


Page 27

9. MEASURING OUR SUCCESS

9.1. Measuring Performance in 2010/2011

Council has developed performance indicators relating to the objectives contained in its

Strategic Plan 2008-2012. Achievement against these indicators will be reported annually.

The performance indicators that relate to Councils objectives for 2010/2011 are listed below:

Economic Sustainability

Councils operating result produces a surplus not exceeding $1 million by 2013 Councils net financial liabilities do not exceed 50% of total annual revenue Council spending an amount each year on asset renewal which is equivalent to the

depreciation expense Eliminate infrastructure backlog in accordance with 15 year plan by 2025

Environmental Sustainability

In 2010/2011 corporate greenhouse emissions are less than or equal to 4831 tonnes ofcarbon dioxide equivalent (tCO2-e)

Corporate mains water consumption is equivalent to or less than consumption for 2008 Maintain at 55% or increase landfill diversion rates for all material presented at the

kerbside

Community Sustainability

Community satisfaction with library services is 74% or greater

Community satisfaction with their quality of life within the City of Mitcham is 90% orgreater

Community satisfaction with the way Council provides parks, gardens, sport andrecreation facilities is 69% or greater

Organisational Excellence

Community satisfaction with Councils overall performance is 70% or greater Community satisfaction with the overall range and quality of Council services is 64% or

greater Staff satisfaction with City of Mitcham as an employer is 72% or greater

9.2. Achievements in 2009/2010

Achievements of the Annual Business Plan 2009/2010 are reported against the objectivescontained within that Plan and in accord with Councils Strategic Plan 2008-2012 refer toAttachment 2


30/37


Attachment 1

Page 28

DETAILS OF KEY INITIATIVES FOR 2010/2011

Project Description $

Additional Road and Footpath Works (year 5 of 10 year program)

Councils 10 year infrastructure replacement program provides for anadditional $1.0 M to be spent on road and footpath replacement. This hasbeen further increased for 2010/11.

$1,410,000

Increased Funding for Ongoing Infrastructure Construction Works

The additional budget funding is required in order to maintain, in real terms,the amount of work undertaken in the previous year.

$405,000

Additional new Footpath Construction (year 5 of 10 year program)

Councils 10 year infrastructure replacement program provides for anadditional $300,000 to be spent on new footpath construction. This has beenincreased for 2010/11.

$440,500

Replacement/reconstruction of Bridges in the City

Councils 10 year infrastructure replacement program provides for anadditional $330,000 to be spent on bridge replacement. This has beenmaintained for 2010/11.

$330,000

Brown Hill Creek Sustainable Flood And Water Management

Funding to pursue options for sustainable flood and water managementsolutions within the Brown Hill Creek catchment. Funding is estimated at

$300,000 pa for 10 years

$300,000

Library Management System Replacement

Funding to replace the Library software system. Project staged over twoyears with $150,000 committed for 2011/12

$100,000

Election Management Expenses

This funding provides a budget for the conduct of the Council Elections inNovember 2010.

$166,500

Implementation of Electronic Document and Records ManagementSystem (EDRMS).

Implementation of an EDRMS will provide Council with the ability to managedocuments and records, including emails electronically, eliminating the needto print, capture, file and distribute hard copy records. The system willfacilitate the systematic and efficient disposal of records and ensure theintegrity of records. This is the second stage of project funding.

$159,600

Additional Stormwater Works (year 5 of 10 year program)

Councils 10 year infrastructure replacement program provides for anadditional $0.5 M to be spent on stormwater replacement works.

$154,500

Additional Waste Management Fees

Review of business structure and overhead allocation by Councils wastemanagement service provider plus increases in recurrent operating expenses.

$325,500


31/37


Attachment 1

Page 29


Bus Stop Upgrades

The Federal Government has set standards for accessible transport under

Section 31 of DDA 1992, with which Council, as a provider of public serviceinfrastructure and services (as defined in the Act), must comply. Targets forbus stop compliance are 25% compliance by 31 Dec 2007, 55% complianceby 31 Dec 2012 and 100% compliance by 31 Dec 2022. ($200,000 wasallocated in 2007/08 and $105,400 in 2008/09)

To achieve 25% compliance, approx 110 bus stops will require upgrading atan estimated cost of $330,000. Whilst the proposed budget allocation will notmeet the target, the high priority locations will be upgraded

$103,000

Flood Plain Mapping

Complete flood plain mapping for City of Mitcham to be delivered in 2 stages

and will form part of Urban Stormwater Master Plan. This project to proceedif external grant funding is received.

$100,000

Legal Fees

Increased legal fees resulting from a greater number of planning appeals.$100,000

Land Purchase

Purchase of additional community land$150,000

Community Support Loan Deferment

Council has deferred repayments for loan from a community group until afuture period at which time it will be reconsidered.

$93,000

Mitcham Cemetery

To continue work on priority projects at the Mitcham Cemetery.$84,000

Asset Management System

Implementation of a proprietary Asset Management System$65,000

St Marys Park

Preparation of detailed drawings and advanced planning of a Mitcham WestActivity Facility.

$70,000

Cat Management Officer (Staff Position)

A new position is included for a Cat Management Officer (0.6 Full TimeEquivalent position) to implement, educate and enforce the Cat By-law.

$57,100

Significant Trees

Funding to prolong the life of specifically targeted significant trees on Councilstreets, reserves and properties

$50,000

Flinders Drive Works

Funding for road upgrading. This is a $450,000 project which will only beundertaken if external subsidy of $405,000 is able to be accessed.

$45,000

Mitcham Reserve

General lighting and security improvements for Mitcham Reserve. $41,000


32/37


Attachment 1

Page 30


Mitcham Cultural Village

Improvements associated with the refurbished and upgraded Mitcham

Cultural Village; including shading and seating, workbenches and tools.

$34,500

Energy and water audits

Improve efficiency of buildings by reducing energy and water usage$30,000

GPS Installation

Installation of GPS devices in selected Council vehicles and trucks$26,500

Additional Cost of Water

Additional funding to meet the increased cost of water resulting from the newfees set by SA Water.

$24,000

Vandalised AssetsIncreased funding for restoration of Council's vandalised assets.

$20,000


33/37


Attachment 2

Page 31

ACHIEVEMENT OF COUNCIL'S ANNUAL BUSINESS PLAN2009/2010

Achievements of the Annual Business Plan 2009/2010 are reported against the performanceindicators contained within that Plan.

Of note is that the Annual Business Plan is current until the end of the 2009/2010 financialyear or 30 June 2010. Therefore achievement of the Plan is based on progress made todate and overall progress may vary at the end of the financial period.

Performance indicators with no status are either not measured until the end of the financialyear 2009/2010 or are no longer in use.

Comment is provided by way of further explanation of each performance indicator.

Goal 1 Economic Sustainability

To ensure the provision and maintenance of assets and support for local business meetscritical economic challenges and provides for a healthy community and environment

Key: Achieved Within target Monitor No status

Description PreviousResult

YTDResult

Status Comments

Life cycle gap (life cyclecost life cycle

expenditure) for core civilinfrastructure (roads,footpaths, and stormwaterdrainage)

$3.05million

(08/09)

$1.71million

(09/10)

The YTD Result is estimated forthe period 1 July 2009 to 30 June

2010 assuming expenditure of thebudget for 2009/10 (calculatedusing the budget allocated for2009/10). While the sustainabilityof civil assets is improving, it is inthe context of a significantinfrastructure backlog.

Life cycle gap (life cyclecost life cycleexpenditure) for buildings

$593,000(08/09)

$443,000(09/10)

The YTD Result is estimated forthe period 1 July 2009 to 30 June2010 assuming expenditure of thebudget for 2009/10 (calculatedusing the budget allocated for2009/10). While the sustainability

of building assets is improving, it isin the context of a significantbacklog.

Community satisfactionwith footpath maintenanceis 30% or greater

35%(08/09)

32%(09/10)

Community expectations offootpaths continue to be relativelyhigh (importance rating of 84%)and performance is generallyperceived as below satisfactory.*Performance tends to be stablealthough there has been a slightimprovement on the base year.


34/37


Attachment 2

Page 32


YTDResult

Status Comments

Community satisfactionwith road maintenance is

44% or greater

45%(08/09)

50%(09/10)

Roads continue to be of highimportance to the community

(importance rating of 93%) andperformance is generally perceivedas below satisfactory.* There hasbeen a slight improvement on theprevious result.

Community satisfactionwith stormwater drainagemaintenance is 45% orgreater

46%(08/09)

47%(09/10)

Community expectations ofstormwater drainage maintenancecontinue to be relatively high(importance rating of 87%) andperformance is generally perceivedas below satisfactory.*Performance tends to be stablealthough there has been a slight

improvement on the base year.

*YTD Result based on respondents to the Annual Residents Survey conducted in November 2009.

Goal 2 Environmental Sustainability

To ensure the natural and built environments are protected, enhanced and to conserveresources, prevent waste and support community and economic activities



YTDResult

Status Comments

Community satisfactionwith planning anddevelopment controls is42% or greater

38%(08/09)

43%(09/10)

Community expectations continueto be relatively high (importancerating of 78%) and performance isgenerally perceived as belowsatisfactory.* Performance tends tobe stable.

All stormwater and floodinfrastructure capital worksprojects to consider watersensitive urban design(WSUD) and watercourse

restoration

100%(08/09)

100%(09/10)

The YTD Result is for the period 1July to 31 December 2009.Projects for implementation ofWSUD have been identified at: (1)Taylors Road, Mitcham; (2)

Doncaster Avenue, Colonel LightGardens; and (3) Kyre Avenue,Kingswood.

Maintain at 30 the numberof community participantsin Council's LandManagement Programannually

52(08/09)

Result available at 30 June 2010.Preliminary advice is that thenumber of agreements may reducein 2009/2010 as some agreementsare due to expire.


35/37


Attachment 2

Page 33


YTDResult

Status Comments

Maintain at 80% or bettercommunity satisfaction

with waste services

88%(08/09)

95%(waste)

87%(green

organics)

93%(recycling)

75%(hard

refuse)

Community expectations for wastecollection services are high

(importance ratings of 99% forwaste, 91% for green organics,98% for recycling and 90% for hardrefuse), as are satisfaction levels.*

Community satisfactionwith local character andheritage is 49% or greater

49%(08/09)

51%(09/10)

Community expectations arerelatively high (importance rating of86%) and performance is generally

perceived as below satisfactory.*There has been a slightimprovement on the previous result.

Community satisfactionwith Councils trafficmanagement measuresundertaken in their area is38% or greater

38%(08/09)

This question was omitted from the2009/2010 annual residents surveyto contain the length of the survey.



36/37


Attachment 2

Page 34

Goal 3 Community Sustainability

To improve well-being and create a strong sense of community that supports learning,

participation, inclusiveness and healthy lifestyles



YTDResult

Status Comments

Increase the number oflibrary patrons, libraryvisitors and loans fromCouncils libraries onbaseline 2007

31,832(patrons08/09)

503,566(visitors08/09)

956,142(loans 08/09)

(patrons)

275,800(visitors)

483,905(loans)

The YTD Result is for the period 1July to 31 December 2009.Preliminary results suggest that thenumber of visitors has decreasedcompared with the same time lastyear, while loans have increasedslightly. This may indicate changesin patterns of usage. Use of internetfor reservations, online cataloguesearching, and early notification ofoverdue items may also havecontributed to the result.

Optimise use of thecommunity bus (number ofpassenger trips, number ofkilometres travelled,number of passengers)

14,830(trips 08/09)

24,000(kilometres

08/09)

303(passengers

08/09)

Result available at 30 June 2010.

Develop a minimum of twomulti-purpose activitycentres between 2008-2012

Planning andinvestigations

ongoing

Oneactivitycentre

achieved

The Mitcham Cultural Village wasofficially opened on 5 November2009 and approximately 100 invitedguests together with staff attendedthe opening event.

Ensure community facilitieslocated in the City are usedat a minimum 75% capacityby 2012

No data is currently available.

Community satisfactionwith services for the aged,younger people, disabled

and carers is 31% orgreater by 2012

31%(07/08)

This question was omitted from the2009/2010 annual residents surveyto contain the length of the survey.



37/37


Attachment 2

Goal 4 Organisational Excellence

To ensure responsible governance that improves performance, values staff and promotesthe equitable and sustainable distribution of resources now and into the future



YTDResult

Status Comments

Community awareness ofCouncils longer termobjectives and plans inrelation to the future ofthe City is 15% or greater

18%(08/09)

21%(09/10)

Community awareness of the futureplans and directions for the City isrelatively low.* Awareness hasimproved slightly between surveys.

Improve communityawareness of their

responsibilities in respectto parking, bushfire,community use of Councilland and flooding onbaseline 2008

75%(parking08/09)

74%(bushfire

prevention08/09)

37%(Council

land 08/09)

48%(flooding08/09)

These questions were omitted fromthe 2009/2010 annual residents

survey to contain the length of thesurvey.

Educational and enforcementactivities continued over the period.

Increase staff satisfaction

with IT systems onbaseline 2006

4 out of 5(hardware &

software08/09)

Result available at 30 June 2010.


annual business plan 2010 11 pdf

Documents