annual conference 2010 welcome graham maxfield general manager 09:00 – 09:30 red badges

Annual Conference 2010

Welcome

Graham MaxfieldGeneral Manager09:00 – 09:30

Red badges


MembersAcco BrandsBison InternationalDe Stiho GroupDorelFransen GerritsNunhems

Incotec GroupKemin IndustriesMondi FoodsNutrecoO’Neill EuropeRaleigh UK

Seco ToolsStruik FoodsTerurmoVictaulic EuropeVSH Fittings

Black badges


Sponsors

Essist Omikron GroupExcelogy

MRCReadsoft

Tribex

TotalamberVision Solutions

Anthesis Jacob, Joseph & Associates Merit

Lawson

Green badges

Blue badges


09:00 Welcome LUA09:30 eCommerce Case Study Raleigh10:00 Spreadsheet Server Case Study Incotec10:30 Coffee Break11:00 Global M3 7.1 Rollout Victaulic11:30 Data Manager Vision Solutions12:00 Lunch


13:00 Lawson Learning Lawson13:30 Remote Monitoring & Support EOG14:00 Automated Data Collection Struik Foods

Case Study

14:30 Coffee Break15:00 Benelux Launch of PR for M3 Totalamber15:30 Lawson Extended Services Lawson16:30 Close

Mission Statement

“The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Lawson Software and to encourage information exchange between its members”

Disclaimer: “As part of its Constitution, the Lawson User Association does not recommend nor endorse any company,

or its products, or services”

Membership – Nov 2010

2003 2004 2005 2006 2007 2008 2009 2010 Total

UK 18 14 7 0 3 6 2 6 56

Ireland 2 2 1 1 0 0 1 1 8

Benelux 1 0 7 3 2 1 3 1 18

S3 0 0 0 0 0 0 0 0 0

3rd party 0 1 1 0 0 0 4 0 6

Total 21 17 16 4 5 7 10 8 88

New web site

www.lua.uk.com

style adopted from LUA (Australia / NZ) more ability to manage content / design / access use of Google Analytics better security / access control (not yet deployed) download presentations, etc

http://www.lua.uk.com/

New web site

www.lua.uk.com

style adopted from LUA (Australia / NZ) more ability to manage content / design / access use of Google Analytics better security / access control (not yet deployed) download presentations, etc No Blog / Forum (due to insurance restrictions)

http://www.lua.uk.com/

LinkedIn

www.linkedin.com no insurance issues Lawson User Association group created Benelux LUA Members subgroup created 16 members registered – 2 invitations outstanding 2 discussion groups created (by me)

- Welcome & Introductions- No comments (replies) added !!!!!

http://www.linkedin.com/

Global Assocation of M3 User Groups

www.gam3.uk.com Started Jan 2008 Umbrella organisation of all M3 user groups Well supported by Lawson Acknowledged as “the voice of the customer”

no individual or company may join Membership via LUA

http://www.gam3.uk.com/

GAM3 update 2010

GAM3 PRIORITIES 2010

Five different subgroups at the moment

- Communication - new 2010

- Professional Services - new metrics developed

- Product Enhancement - 40% success rate

- New countries - South Africa & Turkey

- Support - new CASE tool & CCSS

GAM3 update 2010

LAWSON SUPPORT Monthly meeting since CUE 07 Executive commitment Excellent progress over the 3 years Significant improvement in performance

- 50% reduction in backlog

- 50% improvement in average days to fix

- 1 hour response time

- 1, 5, 20 day measure

- MyLawson.com

- CASE Tool

- CCSS

- Hot Topics

GAM3 update 2010

Case Backlog (M3)N

um

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f ca

ses

pe

r m

on

th

0

500

1000

1500

2000

2500

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3500

2009-09

2009-10

2009-11

2009-12

2010-01

2010-02

2010-03

2010-04

2010-05

2010-06

2010-07

2010-08

2010-09

2010-10

Backlog TellUs

Backlog CASE

GAM3 update 2010

Customer Satisfaction

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009-10

2009-11

2009-12

2010-01

2010-02

2010-03

2010-04

2010-05

2010-06

2010-07

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2010-09

2010-10

M3 Overall - % Satisfied

Poly. (M3 Overall - % Satisfied)Cu

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tisfa

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ey

(%

Sa

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SCP Standards Compliance –

90% is required

Link: http://forms.lawson.com/content/hottopics_webinars

http://forms.lawson.com/content/hottopics_webinars

http://forms.lawson.com/content/hottopics_webinars

GAM3 update 2010

LAWSON PROFESSIONAL SERVICES

Renewed at CUE 09 Executive changed Renewed in fall 2009 Executive commitment Full set of metrics developed Too early to get excited about results We’ve now got to work out how this helps “customer satisfaction”

Customer Accreditation

GAM3 update 2010

NEW COUNTRY DEVELOPMENT Approval given at CUE 09 Teleconference held – 30 customers South Africa – top priority GA’ed as part of 10.1 launch Turkey voted as next highest priority Long list of assumed modifications All covered as standard in 10.1 Estimate of $260,000 for Turkish language (+$40k contingency) How to engage all interested companies? What about existing companies not taking part?

GAM3 update 2010

PRODUCT ENHANCEMENT PROCESS Started in 2008 303 requests raised 114 requests included in 10.1 or earlier versions

= 40% success rate

GAM3 update 2010


= 40% success rate 152 requests added in 2009 & prioritised 453 requests added in 2010 Duplicates removed & loaded onto MyLawson.com

GAM3 update 2010


= 40% success rate 152 requests added in 2009 & prioritised 453 requests added in 2010 Duplicates removed & loaded onto MyLawson.com Voting now open – until 10th December 2010

Excellent example of cooperation between Lawson and GAM3 adding value to our members

CUE 2011

EURO CUE 2011

3 day European CUE (2 nights) Easy & inexpensive travel Autumn / Fall 2011 Location – Barcelona, Paris, Berlin, London, Dublin Full programme – Presentations, Workshops, Focus Groups

Are you and your colleagues interested?

EURO CUE 2011

3 day European CUE (2 nights) Easy & inexpensive travel Autumn / Fall 2011 Location – Barcelona, Paris, Berlin, London, Dublin Full programme – Presentations, Workshops, Focus Groups

Are you and your colleagues interested?

Chargeable?

Give us your views on the Conference Feedback form

Benelux Conference 2010

Case Study – Raleigh (UK)(eCommerce)

Barrie TimsonBusiness Systems Manager09:30 – 10:00


Case Study – Incotec Group(Spreadsheet Server)

Peter Oosterhoff Bill IsherwoodI.T. Manager Director, Excelogy10:00 – 10:30


Re-start at 11:00 am

Coffee Break


Case Study – Victaulic Europe(Global M3 7.1 Rollout)

Patrick VerleeM.I.S. Manager EMEA11:00 – 11:30


Data Manager(Archiving)

Michelle AyersSolutions Architect11:30 – 12:00


Re-start at 13:00 pm

Lunch


Lawson Learning(Interested in knowing just how good your M3 staff are?)

Judith WhiteLearning Director EMEA13:00 – 13:30


Essist Omikron Group(Remote Monitoring & Support)

Mike RyanDirector13:30 – 14:00


Case Study – Struik Foods(Automated Data Capture)

Richard BakkenesApplication Controller14:00 – 14:30


Re-start at 15:00 pm

Coffee Break


Totalamber(Benelux Launch of PR for M3)

Fuaad BurasProfessional Services Director15:00 – 15:30


Lawson Extended Services

Hein WagenaarClient Solution Consultant15:30 – 16:30


Close

Safe journey home

(Don’t forget to hand in your feedback forms)

annual conference 2010 welcome graham maxfield general manager 09:00 – 09:30 red badges

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