annual report 2007–2008resources.fahcsia.gov.au/annualreport/2008/docs/ar0708.pdf · fahcsia...

Improving the lives of Australians

Annual Report 2007–2008

ii FaHCSIA Annual Report 2007–2008

© Commonwealth of Australia 2008

ISSN: 1836-0297ISBN: 978-1-921380-80-8

ABN: 36 342 015 855 FaHCSIA

This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Commonwealth. Requests and inquiries concerning reproduction and rights should be addressed to the Commonwealth Copyright Administration, Attorney General’s Department, Robert Garran Offices, National Circuit, Barton ACT 2600 or posted at http://www.ag.gov.au/cca.

In many areas of Indigenous Australia it is considered offensive to publish photographs of Indigenous Australians who have recently died. Readers are warned that the publication may inadvertently contain such pictures.

Contact officerBranch ManagerBudget Development BranchDepartment of Families, Housing, Community Services and Indigenous AffairsPO Box 7576Canberra Business Centre ACT 2610

Telephone: 1300 653 227 (for the cost of a local call, mobile phones charged at mobile rates)Email: [email protected]: www.fahcsia.gov.au

AcknowledgementsAnnual Report Team: Melissa Clode, Rebecca Kain, Anne Martland, Amy Panter, Vangel Stefanoski, Ross Dennis, Rebecca Selleck, Sandy Tanner and Peta MacdonaldDesign consultants: ZOO CommunicationsPrinting: Blue Star Print

Front cover photo: features FaHCSIA staff from National Office

FaHCSIA Annual Report 2007–2008 iii

The Hon. Jenny Macklin, MPMinister for Families, Housing, Community Services and Indigenous AffairsParliament HouseCANBERRA ACT 2600

Dear Minister

I am pleased to present to you the Annual Report for 2007–08 of the Department of Families, Housing, Community Services and Indigenous Affairs for your presentation to the Parliament in accordance with section 63(1) of the Public Service Act 1999.

This report has been prepared pursuant to the Requirements for Annual Reports approved by the Joint Committee of Public Accounts and Audit as required by section 63(2) of the Public Service Act 1999.

The report also meets my reporting requirements under the Child Support Scheme, the social security law and the family assistance law.

Yours faithfully

Dr Jeff Harmer

cc. The Hon. Tanya Plibersek, MP Minister for Housing and Minister for the Status of Women

The Hon. Bill Shorten, MP Parliamentary Secretary for Disabilities and Children’s Services

THE SECRETARYPO Box 7576Canberra Business Centre ACT 2610Telephone 1300 653 227National Relay Service

TTY 133 667Speak and listen 1300 555 727Internet relay www.relayservice.com.au

Facsimile (02) 6244 7983E-mail [email protected]

iv FaHCSIA Annual Report 2007–2008

How to use this reportThis report provides details of the operations and performance of the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) for the financial year ending 30 June 2008.

The report is presented in a number of parts.

Part 1—Executive summary—includes the Secretary’s review, with: a message from the Secretary; our achievements and financial performance; our plan for the future; details of our operating environment, including FaHCSIA’s contribution to social justice and equity impact; and an overview of the portfolio.

Part 2—Performance reporting—provides information on the Department’s outcome and output structure and reports on the Department’s achievements and performance against our outcomes and outputs.

Part 3—Corporate governance and accountability—provides details of our governance arrangements and how we enable and value our people, information about our operational profile, our stakeholder relationships, how we respond to external scrutiny, and ensure that the right payments are paid to the appropriate people.

Part 4—Appendices 1–10—reports additional information on a range of important issues, including:

Staffing overview ◗

Commonwealth Disability Strategy performance report ◗

Advertising and market research ◗

Consultancy contract details ◗

Discretionary grants ◗

Freedom of information ◗

Legislation ◗

Family Tax Benefit reconciliation data ◗

Statement of material error ◗

Aboriginals Benefit Account Annual Report 2007–08. ◗

Part 5—Financial management—provides detailed information on the Department’s financial performance. This includes financial statements showing the financial position and cash flows during the year for FaHCSIA, the Aboriginals Benefit Account and the Aboriginal and Torres Strait Islander Land Account. It also includes the Australian National Audit Office’s independent audit of these statements.

FaHCSIA Annual Report 2007–2008 v

To help you find specific information, the report also includes:

a table of contents (see page vii) ◗

a glossary (see page 552) ◗

a compliance index (see page 561) ◗

an index (see page 565). ◗

A full copy of this report is also available at: www.fahcsia.gov.au/internet/facsinternet.nsf/aboutfacs/annualreports.htm.

vi FaHCSIA Annual Report 2007–2008

FaHCSIA Annual Report 2007–2008 vii

Cont

ents

Contents

Part 1 Executive summary 1

Chapter 1 Secretary’s review 2

Secretary’s message 2

Achieving our outcomes 5

Financial performance overview 11

Where we are heading—our plan for the future 17

Chapter 2 Operating environment 19

Introduction 19

Indigenous Australians 19

Seniors 20

Disability and carers 21

Mental health 22

Children 22

Families 23

Women 23

Housing 24

Social justice and equity impact in the Australian community 25

Chapter 3 The portfolio 26

Changes to the portfolio 26

FaHCSIA Executive 29

The Department’s structure 34

Agencies and statutory bodies of the portfolio 36

viii FaHCSIA Annual Report 2007–2008

Part 2 Performance reporting 41

Chapter 4 Performance against outcomes 42

Introduction—FaHCSIA’s ongoing commitment to performance reporting 42

Outcome and output structure 44

Performance indicators measuring our departmental performance 46

Chapter 5 Outcome 1 Greater self‑reliance and economic, social and community engagement for Indigenous Australians 47

Output Group 1.1 Whole-of-government coordination of policy development and service delivery for Indigenous Australians 78

Output Group 1.2 Services for Indigenous Australians 81

Output Group 1.3 Incorporation, regulation and capacity building for Indigenous corporations 96

Chapter 6 Outcome 2 Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the community 101

Output Group 2.0 Items applicable across Outcome 2 130

Output Group 2.1 Support for the aged 134

Output Group 2.2 Support for people with disability 150

Output Group 2.3 Support for carers 163

Output Group 2.4 Addressing youth homelessness 169

Output Group 2.5 Support for women 172

Chapter 7 Outcome 3 Families and children have choices and opportunities 181

Output Group 3.1 Support for families 198

Output Group 3.2 Child support 216

Chapter 8 Outcome 4 Strong and resilient communities 219

Output Group 4.1 Housing support 242

Output Group 4.2 Financial management 256

Output Group 4.3 Community recovery 262

Output Group 4.4 Community partnership and delivery 267

FaHCSIA Annual Report 2007–2008 ix

Cont

ents

Part 3 Corporate governance and accountability 273

Chapter 9 Our governance arrangements 274

FaHCSIA’s Strategic Framework 2008–10 274

Boards and committees 277

Chapter 10 Our people 283

Leadership capability 283

Capability development 285

Individual performance management 285

Staff recognition 286

Diversity 287

Workforce planning 290

Workplace health and safety 292

Chapter 11 Our operational profile 295

Planning for the future 295

Business monitoring 296

Environmental management 299

Fraud control 302

Building an evidence base 304

Chapter 12 Our relationships 310

Stakeholder engagement 310

Ministerial and parliamentary services 314

External scrutiny 322

Right payments to the right people 329

x FaHCSIA Annual Report 2007–2008

Part 4 Appendices 337

Appendix 1: Staffing overview 338

Appendix 2: Commonwealth Disability Strategy performance report 345

Appendix 3: Advertising and market research 347

Appendix 4: Consultancy contract details 352

Appendix 5: Discretionary grants 370

Appendix 6: Freedom of information 373

Appendix 7: Legislation 378

Appendix 8: Family Tax Benefit reconciliation data 381

Appendix 9: Statement of material error 387

Appendix 10: Aboriginals Benefit Account Annual Report 388

Part 5 Financial management 403

Chapter 14 Financial management 404

Introduction 404

Asset management 405

Purchasing 405

Summary of consultancy services contracts 406

Legal services expenditure 407

Funding for peak bodies 408

Chapter 15 Financial statements 410

Department of Families, Housing, Community Services and Indigenous Affairs 411

Aboriginals Benefit Account Annual Report 2007 –08 494

Aboriginal and Torres Strait Islander Land Account 527

Abbreviations 548

Glossary 552

Compliance index 561

Index 565

FaHCSIA Annual Report 2007–2008 xi

FaHCSIA Senior Management Group

xii FaHCSIA Annual Report 2007–2008

1ExEcutivE summary

Part 1

2 Chapter 1 Secretary’s review

19 Chapter 2 Operating environment

26 Chapter 3 The portfolio

2 FaHCSIA Annual Report 2007–2008 Part 1 executive summary Chapter 1 Secretary’s review

seCretary’s messageThis has been a year of significant change for FaHCSIA. Australia’s fifth change of government in 58 years has brought with it new ministers, new functions and new approaches.

Machinery of government changes brought additions to the portfolio of Community Development Employment Projects (CDEP) program, Disability Support Pension, Indigenous Business Australia and the Equal Opportunity for Women in the Workplace Agency. The key responsibilities and functions relating to early childhood policy, child care policy and programs, and the majority of youth programs and policy functions moved to the Department of Education, Employment and Workplace Relations.

I would like to thank and praise FaHCSIA staff for their professionalism in managing this year of change. A caretaker period always presents a challenge for departments to maintain business whilst preparing for the range of possible outcomes that an election may bring. Throughout the pre and post election environments, which placed high demand on the Department, we excelled in providing high quality support for the incoming Government.

The Government brought a range of important election commitments that have directly impacted on the work of this Department and we have given a high priority to implementing these commitments without delay, at the same time ensuring that we do this work to a very high standard.

During this year we undertook a major planning exercise to help us improve the way we do our business. This led to the development of a new Strategic Framework in which we have revised our purpose, objectives, priorities and values.

Significant efforts have also been made in improving our financial management. We have addressed the majority of our outstanding Australian National Audit Office findings, and the Department has no Category ‘B’ findings, as at 30 June 2008.

Chapter 1

Secretary’s review

3Chapter 1 Secretary’s review Part 1 executive summary FaHCSIA Annual Report 2007–2008

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yThe Department received awards for our continued commitment to performance reporting, including the Institute of Public Administration Australia’s Gold and Online Awards and a Bronze Award from the Australasian Reporting Awards.

During the last 12 months, significant IT projects were delivered to support the work of the Department, including the development and implementation of the new Electronic Register of Indigenous Corporations for the CATSI Act. We continued to operate and support the Child Care Management System on behalf of DEEWR, which commenced live payments on 4 February 2008 and had transitioned over 1,200 child care services by the end of June 2008.

Evidence is fundamental to our work, and the Government has reinforced the importance of evidence-based policy in the work that it does. As a key source of advice on social policy issues to the Australian Government, FaHCSIA continues to invest in building our evidence base with strategic investments in research, evaluation and data.

In May 2008, I was given the task of leading the comprehensive review of Australia’s pension system, a significant part of the Government’s broader review of Australia’s Future Tax System. This is an opportunity to review the financial security of seniors, carers, and people with disability. With responsibility for the Disability Support Pension joining the Department, we are able to more comprehensively address the system-wide issues facing pensioners. Following the Federal Election, the Department implemented a number of enhancements to a range of payments, further helping people who are disadvantaged due to circumstances beyond their control.

There are a number of other review activities that are taking place across the Government that will influence the Department’s agenda. These reviews include: Program by Program, the Northern Territory Emergency Response (NTER), CDEP and Discretionary Grants.

Improving outcomes for Indigenous Australians is a high priority for the Government and FaHCSIA has a key role in coordinating and delivering Indigenous-related programs. The implementation of the NTER has further increased our responsibilities in this area and significant progress has been made in securing the safety of children and the future of families in the Northern Territory. The Department is currently moving into the review phase of this process, which will enable us to understand the impact of the NTER and the lessons we can take to future activities.

The 2008–09 Budget introduced a number of measures addressing the Council of Australian Governments (COAG) targets for Closing the Gap in Indigenous disadvantage. These targets have set the framework for significant development across all jurisdictions in Indigenous health, education and employment. With the Department now responsible for the CDEP program, we are able to have a real impact on how Indigenous employment programs can be configured to support the efforts of our other Indigenous programs.


The past year has also seen renewed efforts to combat homelessness and improve housing affordability. In May 2008, we released the Green Paper Which Way Home? A New Approach to Homelessness. This preliminary paper coincided with a series of community consultations from which the Government will establish a national plan of action to 2020, set for release in September 2008. This emphasis on housing is underpinned by recent movements towards a National Affordable Housing Agreement with states and territories.

Indeed, Commonwealth–state relations are a feature of our activities in housing, Indigenous affairs and disability. The Government’s agenda of reform will see new ways of doing business in these areas. The reforms are expected to result in increased flexibility for the use of resources, improved collaborative working arrangements and increased accountability. FaHCSIA has been working intensively to develop these reforms.

The new Government is firmly committed to social inclusion and aspires to create a fair and inclusive society where all Australians have the opportunity to access services, find meaningful employment, connect with others, have their voices heard, and have the capacity to deal effectively with adverse circumstances as they occur throughout their lives. The commitment to social inclusion presents us with opportunities to address entrenched disadvantage and it is informing our activities across a wide range of policy areas.

FaHCSIA’s responsibility for people with disability and carers has driven a number of significant activities, including a review of the effectiveness of Carer Payment (child) in providing a safety net for families of children with profound disability or severe medical condition.

In recent years, child support reform has been a key aspect of the Department’s work. This year, FaHCSIA has been working towards implementing the third phase in the Child Support Scheme reforms to commence on 1 July 2008, building on family law reform to encourage shared parenting and reduction of conflict.

FaHCSIA is also leading the Government’s work in addressing issues around children at risk from child abuse and neglect. We released a discussion paper Australia’s children: safe and well—a national framework for protecting Australia’s children in May that was used as a basis for consultation to develop the National Child Protection Framework. The framework will be presented to COAG at the end of 2008.

The Government’s agenda for reform will continue to demand a high degree of responsiveness from across the public sector. FaHCSIA’s capacity to respond quickly and effectively to major change is underpinned by the quality of our leadership and staff and our genuine commitment to improving the lives of Australians.

Dr Jeff Harmer


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yaChieving our outComes

Outcome 1—Greater self‑reliance and economic, social and community engagement for Indigenous AustraliansThe delivery of a National Apology to Australia’s Indigenous Peoples by the Prime Minister on 13 February 2008 highlighted the Government’s commitment to reconciliation. Many of FaHCSIA’s responsibilities in Indigenous affairs support this commitment.

The Department’s work in Indigenous affairs is guided by the COAG Closing the Gap targets for reducing Indigenous disadvantage, agreed on in December 2007 and March 2008. The COAG commitments provide the basis for agreement on a strategic direction across jurisdictions, covering areas including health, education, employment and housing.

The Australian Government and state and territory governments are also working together to develop a national framework for reporting expenditure on services to Indigenous Australians.

Within the Government, a number of whole-of-government arrangements and structures have remained in place. At the national level, the Secretaries’ Group on Indigenous Affairs continues its role of leading the whole-of-government work across Commonwealth agencies in the development of policy advice and implementation of programs.

A new model of cooperation between governments has been developed to allow for more effective working arrangements. COAG has established a number of working groups, each chaired by an Australian Government Minister, with senior departmental officials from the states and territories acting as deputies.

Four of these working groups are key to the work on Indigenous affairs:

Indigenous reform ◗

health and ageing ◗

the productivity agenda—including education, skills, training and early childhood ◗

housing. ◗


Closing the GapThe Closing the Gap targets address life expectancy, literacy and numeracy, child mortality, employment, access to early childhood education and high school attainment amongst Indigenous Australians.

In April 2008, the Prime Minister made a commitment to report to Parliament on the first sitting day of each year on progress towards closing the gap between Indigenous and non-Indigenous Australians.

Northern Territory Emergency ResponseThe Northern Territory Emergency Response (NTER) has made significant progress in 2007–08. Early signs of benefits are being seen in areas such as community safety, income management, child health, education and housing.

The 12 month review of the NTER will help to build on the positive steps of the first year and ensure that it continues to deliver benefits for Indigenous children, families and communities.

Community Development Employment ProjectsFollowing the change of government, the Community Development Employment Projects (CDEP) program became the responsibility of this portfolio. In May 2008, a discussion paper titled Increasing Indigenous Economic Opportunities was released. This was followed by nearly 40 public consultation sessions in urban and regional centres and 18 remote community visits. Consultations were also held with employers, industry and unemployed Indigenous people around the country. The paper outlined the principles of reform for the CDEP program.

Indigenous housing and infrastructureThe review of the Community Housing and Infrastructure Program (CHIP) provided a basis for much needed reform in Indigenous housing throughout 2007–08. In 2008–09, CHIP is being replaced by the Australian Remote Indigenous Accommodation (ARIA) program.

The ARIA program is being used to provide construction, repair and maintenance of housing stock in remote locations across Australia where Indigenous housing need is greatest.


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yOutcome 2—Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the communitySeniorsIn 2007–08, FaHCSIA implemented a number of Budget measures to assist senior Australians.

Bonus payments of $500 were made to seniors. The Utilities Allowance was increased to $500 a year (for singles or eligible couples combined) and was extended to recipients of Disability Support Pension, Carer Payment and a range of other payments.

The Seniors Concession Allowance was increased to $500, while the Telephone Allowance was also increased to $132 a year (for singles or eligible couples combined) for seniors, carers and people with disability receiving income support who have a home internet connection.

FaHCSIA implemented the halving of the pension assets test taper, as part of the Better Superannuation reforms, and a number of other changes to help seniors, including enhancements to the Pension Bonus Scheme.

People with disabilityIn 2007–08, FaHCSIA undertook a range of activities to assist people with disability and their carers. These activities aimed to enhance support options, as well as provide opportunities for people with disability to find employment and increase their participation in society.

Activities included providing capital funding for supported accommodation, establishing the Disability Investment Group, increasing employment opportunities, hosting the National Disability Awards, and assisting in developing the National Mental Health and Disability Employment Strategy.

FaHCSIA also successfully negotiated for state and territory governments to provide $901 million in additional funding for disability services on top of the Government’s $901 million in funding under the Commonwealth State Territory Disability Agreement for accommodation, respite and in-home care. In total, the $1.8 billion in funding will deliver over 24,800 new places in disability services.

FaHCSIA is enabling increased access to appropriate services for children with Autism Spectrum Disorders and their families. From July 2008, FaHCSIA will implement a number of initiatives under the Helping Children with Autism package across the nation. These will relate to education and support for families and carers and increased access to early intervention programs for children aged zero to six.


CarersIn 2007–08, FaHCSIA implemented the Government’s income support changes to further assist carers.

On 7 February 2008, the Minister for Families, Housing, Community Services and Indigenous Affairs, Jenny Macklin, released the Carer Payment (child) Review Taskforce’s report titled Carer Payment (child): A New Approach. This report examined the effectiveness of support to carers of children with a severe disability or medical condition.

Lump-sum bonus payments were provided to eligible carers who receive Carer Payment or Carer Allowance, a Health Care Card to ex-Carer Allowance (child) students aged 16–25 years, and an annual Child Disability Assistance Payment of $1,000 to recipients of Carer Allowance who are caring for a child with disability under the age of 16.

Mental healthFaHCSIA’s mental health initiatives, under the COAG National Action Plan on Mental Health 2006–11, include the Personal Helpers and Mentors Program, the Mental Health Respite Program and the Mental Health Community Based Program. In 2007–08, the first phases of these initiatives were successfully implemented by the Department.

Considerable progress has been made with other portfolios and jurisdictions in the improved integration of services, treatment and community support programs. The programs enhance family and community resilience, increase the level of social inclusion for individuals, and link people with the range of assistance they require, including housing and drug and alcohol services.

WomenFaHCSIA continues to coordinate the Government’s responsibilities on issues affecting women. A National Council was established to oversee the development of a National Plan to Reduce Violence against Women and their Children. A draft plan will be delivered in December 2008.

In February 2008, the Government asked the Productivity Commission to examine models to improve support for parents with new born children. A key focus of the inquiry is on examining the provision of paid maternity, paternity and parental leave. The Productivity Commission’s final report, due in February next year, will address the cost effectiveness of options and impacts on families and business and interactions with the social security and tax systems.

During 2007–08, the Department contributed to addressing the issues faced by women through a number of activities. These included preparing Australia’s report on the implementation of the United Nations Convention on the Elimination of all forms of


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yDiscrimination Against Women, representing Australia at the APEC Women Leaders’ Network and Gender Focal Point Network meetings in May 2008, and leading the Australian Government’s delegation to the annual meeting of the UN Commission on the Status of Women.

Outcome 3—Families and children have choices and opportunitiesFamilies and childrenIn May 2008, the Minister launched the discussion paper, Australia’s children: safe and well—a national framework for protecting Australia’s children, signalling the Government’s commitment to addressing the circumstances that put children at risk. Through COAG, the National Child Protection Framework is being developed. This is an ongoing endeavour for the Department, drawing on expertise across jurisdictions and in the non-government sector.

During 2007–08, funding was provided in the Budget for a range of measures to ensure that payments such as Family Tax Benefit Part B and the Baby Bonus will be better targeted to the families who need them most. These payments will no longer be available to families who have annual incomes in excess of $150,000. Adoptive families will have greater access to the Baby Bonus and to the Maternity Immunisation Allowance, which will be paid in two instalments to encourage parents to immunise their children before they start school. Further efforts will be made to reduce Family Tax Benefit debts by adjusting payments through the year if families notify of increases in income, and by precluding families from receiving fortnightly instalments of Family Tax Benefit if they do not confirm their actual income within 18 months of the end of financial year. Administration of Family Tax Benefit will be streamlined by no longer delivering payments through the Australian Taxation Office.

Outcome 4—Strong and resilient communitiesHousingHousing affordability and homelessness were prominent issues impacting on the work of the Department over the past year. A number of significant activities commenced in 2007–08, aimed at resolving both short-term pressures and long-term supply and affordability issues.

In May 2008, FaHCSIA released the homelessness Green Paper, Which Way Home—A New Approach to Homelessness and commenced a series of community consultations with a view to producing a White Paper for release in September.


FaHCSIA has been fully engaged in the process established by COAG to develop a new model of cooperative Commonwealth–state arrangements. COAG established a Housing Working Group with key priorities to implement five important housing initiatives and develop a new National Affordable Housing Agreement. FaHCSIA has prime responsibility for managing the work of this group and driving the critical discussions with states and territories needed to progress the COAG reform agenda.

Community support and recoveryIn 2007–08, FaHCSIA helped strengthen disadvantaged communities by providing funding support projects that build community capacity and help families and communities to develop self-reliance. Assistance was also provided to community organisations through Volunteer Small Equipment Grants funding for the purchase of equipment to support their volunteers.

The Australian Government Disaster Recovery Payment is an essential part of the Government’s ability to respond to disasters and critical events and meet need where it is acutely felt. Over the past year, the payment has provided timely and essential assistance to more than 40,000 people adversely affected by storms and floods in NSW and Queensland. Significant wage supplements have also been paid to over 6,000 workers in the equine industry impacted by the outbreak of equine influenza.


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yFinanCial perFormanCe overviewThis section provides a summary of the Department’s financial performance for 2007–08. Departmental and administered results are shown in the audited financial statements in Part 5 of this report. The resource summary of the price of outputs and administered programs can be found under each outcome in Part 2 of this report.

The Department made excellent progress during the year in addressing outstanding recommendations from the ANAO. The Department has addressed the majority of these recommendations and is committed to addressing the remaining recommendations in a timely manner. It is particularly noteworthy that the Department has zero B findings as at 30 June 2008, following ANAO’s audit of the financial statements.

Changes in administrative arrangementsUnder the Administrative Arrangements Order (AAO) of 3 December 2007, the Department assumed responsibility for the Community Development Employment Projects Program and Disability Support Pension from the former Department of Employment and Workplace Relations. Indigenous Business Australia also transferred to the portfolio.

Under the revised AAO of 25 January 2008, the Department relinquished responsibility for child care and youth engagement programs which transferred to the new Department of Education, Employment and Workplace Relations.

In addition, responsibility for Family Impact Statements moved to the Department of the Prime Minister and Cabinet.

These changes have resulted in movements of both departmental and administered assets and liabilities between departments. These movements are disclosed in the financial statements.

Operating resultsDepartmentalFaHCSIA had an operating deficit of $9.8 million in 2007–08 ($5.4m deficit in 2006–07). This deficit reflects a reduction in the departmental appropriation relating to the Northern Territory Emergency Response; the outcome of machinery of government changes and changes to measures following the change in government.


Operating income

Total income was $1,475.7 million (2006–07: $1,217.7 million). Operating income consists of:

government appropriations of $1,441.8 million ◗

sale of goods and services income of $21.3 million ◗

other income of $12.5 million. ◗

Government appropriations for the delivery of programs and services increased by $249.6 million in 2007–08. This was due to funding for implementing new policy measures, an increase in service delivery funding associated with programs transferred to FaHCSIA and the implementation of the Northern Territory Emergency Response (NTER).

Operating expenses

Total operating expenses were $1,485.4 million (2006–07: $1,223.1 million). Operating expenses consist of:

employee expenses of $291.8 million ◗

supplier expenses of $216.8 million ◗

payments to other government agencies for service delivery of $947.9 million ◗

other expenses (including depreciation) of $29.0 million. ◗

Operating expenses increased in line with funding for new measures and the implementation of the NTER.


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yFigure 1.1 Departmental revenue and expenses

AdministeredFaHCSIA administered programs of $55.7 billion in 2007–08 on behalf of the Government (2006–07: $46.8 billion).

Table 1.1 Actual administered expenses

2007–08 $’000

2006–07 $’000

Personal benefits 51,767,854 43,278,241

Grants 3,697,005 3,043,077

Suppliers 161,504 174,752

Write-down and impairment of assets 329 207,167

Subsidies 12,862 12,586

Other 77,766 77,494

Total administered expenses 55,717,320 46,793,317


The increase in administered expenses is mostly related to the transfer of programs to FaHCSIA under the Administrative Arrangements Order, indexation adjustments, new policy measures for existing programs and the implementation of the NTER.

Figure 1.2 Actual administered expenses


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yBalance sheetDepartmental

Net asset position

The net asset position at 30 June 2008 was $195.9 million (2007: $171.3 million).

Figure 1.3 Departmental assets and liabilities

Total assetsTotal assets at 30 June 2008 were $338.2 million (2007: $298.3 million). Non-financial assets increased by $55.5 million, due to acquisition of new office space for the Department together with staff accommodation and other infrastructure relating to the NTER.

Total liabilitiesTotal liabilities at 30 June 2008 were $142.4 million (2007: $127.0 million). The increase in liabilities of $15.4 million is primarily associated with increased payables to suppliers, reflecting the particularly intensive nature of implementing the NTER.


AdministeredTotal assets at 30 June 2008 were $4,105.9 million (2007: $3,175.9 million). This increase of $930.0 million is due to the recognition of a new administered investment in Indigenous Business Australia as part of the AAO changes, together with an increase in personal benefits receivables.

Total liabilities at 30 June 2008 were $4,255.0 million (2007: $4,190.7 million). This increase of $64.3 million reflects the increase in the provision for personal benefits payments, offset by a reduction in the payables for programs that transferred from FaHCSIA under the AAO.


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ywhere we are heading—our plan For the FutureOur new Strategic Framework 2008–10 has been developed to guide the work of the Department over the next three years. It will set the broader framework for measuring the Department’s performance in delivering the Government’s commitments and enable us to plan for the future. The first part of our Strategic Framework consists of our Purpose and Key Objectives and is detailed below. How we aim to achieve our objectives is outlined in the second part of our Strategic Framework, which can be found in the corporate governance and accountability section of this report on page 274.

Our PurposeImproving the lives of Australians by creating opportunities for economic and social participation by individuals, families and communities.

Our Key ObjectivesThese reflect our Ministers’ higher level priorities and are supported by business plans across the Department.

FaHCSIA’s Key Objectives are to:

Close the gap between Indigenous and non‑Indigenous Australians

In 2008–09 we will:

better engage Indigenous people in developing solutions to tackle Indigenous ◗

disadvantage by promoting economic participation and reducing welfare dependency

contribute to whole-of-government implementation of a comprehensive plan to close the ◗

gap between Indigenous and non-Indigenous Australians and make communities safe for children and vulnerable people

oversee an independent and transparent review of the effectiveness and future directions ◗

of the Northern Territory Emergency Response.

Build a modern social and income support system


contribute to the review of the Australian tax system ◗

undertake a review of pensions ◗

ensure the family payment system is properly targeted and encourages workforce ◗

participation

improve the effectiveness of the programs we fund and better target them to those most ◗

in need.


Provide better support and services for those in need


deliver financial support to seniors, people with disability and carers, to help with the ◗

cost of living pressures

develop a national disability strategy ◗

negotiate a new National Disability Agreement ◗

deliver support to parents of children with profound disability ◗

increase the level of social support and community based care for people with a mental ◗

illness, their families and carers.

Deliver family policy that best fosters the development, wellbeing and safety of children


lead the development of a National Framework for Child Protection ◗

ensure family support serves the best interests of families with children. ◗

Reduce homelessness and make housing more affordable


develop a comprehensive action plan to meet the Government’s target to ◗

reduce homelessness

negotiate a National Affordable Housing Agreement to achieve affordable housing for ◗

low and middle income earners

establish a Housing Affordability Fund and a National Rental Affordability Scheme. ◗

Promote women’s safety, economic security and participation


lead the development of a national women’s agenda and a National Plan to Reduce ◗

Violence Against Women and Children

strengthen consultative arrangements with rural women. ◗

19Chapter 2 Operating environment Part 1 executive summary FaHCSIA Annual Report 2007–2008

introduCtionFaHCSIA’s operating environment is complex and is influenced by a range of factors, including social and economic trends, family formation and stability, and population growth. Alongside its social policy advising role, FaHCSIA seeks to improve client outcomes through three principal activities—payments to individuals, funding and provision of services, and transfers to state and territory governments for the delivery of services.

There has been significant structural change in the economy over recent years and while there are higher real incomes and strong employment growth, much of this growth has been in part-time and casual employment. Earnings inequality has increased, reflecting the increased demand for an educated and skilled labour force at the expense of low-skilled occupations.

There have also been significant changes in the demographic characteristics of the Australian population. Family formation is occurring later, with mothers now giving birth to a first child at the historically high median age of 30.8 years. Household sizes continue to decrease, while the proportion of lone-parent families has stabilised at around 21 per cent following increases over recent decades.

indigenous australiansSignificant structural and systemic problems have given rise to a large gap in living standards, life expectancy, education attainment, health outcomes and employment opportunities between Indigenous and non-Indigenous Australians.

Chapter 2

Operating environment

20 FaHCSIA Annual Report 2007–2008 Part 1 executive summary Chapter 2 Operating environment

Around three quarters of Indigenous Australians live in urban and regional areas, but for this proportion a number of the indicators of Indigenous wellbeing such as poverty, employment rates and health disadvantage are not significantly different compared with those in remote Australia.

Remote areas have low levels of literacy and numeracy and preventable diseases are common. Alcohol and other substance abuse, violence and anti-social behaviour are common in many communities in northern and central Australia.

To be able to meet the diverse range of needs of Indigenous Australians, both targeted and universally available programs, payments and services are necessary. The economic and cultural environment presents challenges to the effective delivery of government services. Both targeted actions and the use of mainstream and universally available services, including payments and service delivery, across all government portfolios must therefore be brought to bear.

Indigenous individuals and communities in regional and remote areas also face the same challenges which confront the wider community in areas such as climate change, drought and economic decline.

seniorsFaHCSIA’s primary assistance to senior Australians is through the Age Pension, which is the single largest outlay by the Department. FaHCSIA also provides significant assistance to seniors who do not receive the Age Pension.

The Australian population is ageing and the number of people accessing the Age Pension is growing. The age pension population has grown by around 20 per cent in the last decade. This growth has also been driven by policy changes. For example, the halving of the assets test taper from September 2007 has contributed to increased diversity amongst age pensioners, including in the range of their private income and assets. The average income and assets of recent age pension entrants is substantially higher than those of the age pension group as a whole. This in part results from the increasing maturity of the superannuation system.

The Senate committee report on the cost of living pressures on older Australians identified groups who may be facing particular challenges, including single pensioners who rent, and people who were unable to significantly benefit from superannuation. The focus on adequacy, combined with the growing and increasingly diverse age pension population, poses challenges for policy design.


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yAs part of its inquiry into Australia’s Future Tax System, the Government has committed to an investigation into measures which will strengthen the financial security of seniors, carers and people with disability. These measures include a review of the Age Pension, Carer Payment and Disability Support Pension.

The Pension Review, due for completion by the end of February 2009, will investigate the appropriate levels of income support and allowances, the frequency of payments and the structure and payment of concessions or other entitlements. The report on the review, to be concluded by the end of 2009, will inform the broader inquiry into Australia’s Future Tax System.

disability and CarersThe Department devotes significant effort to meeting the needs of people with disability and their carers. With the changes to the machinery of government during 2007–08, FaHCSIA gained responsibility for the Disability Support Pension. Expenditure on that measure was $9.37 billion for 2007–08. The Department also provides funding to community organisations and to the state and territory governments, for the provision of services that meet the wide range of needs of clients in this area.

There are a number of overarching issues that will contribute to the way the Department is able to deliver its payments and programs into the future for people with disability and carers. The impact of an ageing population, leading to an increased proportion of people with disability, has implications for both the provision of disability services and the adequate supply of carers.

Another challenge is to ensure that the design of disability services responds to changes affecting people with disability, such as onset and transition in care needs, to ensure that client outcomes can be optimised.

The Government’s $293.6 million 2008–09 Budget package for carers of children with disability responds to the Carer Payment (child): A New Approach report released on 7 February 2008.

The report highlighted inadequacies in access to Carer Payment (child) and revealed a number of challenges arising from the wider operating environment that impact on carers:

interactions between the health profession, community services and income ◗

support systems

the impact of the caring role on carers and their families ◗

the level of care required, being well beyond that of a usual parenting role ◗


inadequacies in the service delivery system in helping carers to access information ◗

and assistance

different care arrangements, such as shared care, short-term and episodic care, and ◗

multiple caring responsibilities

the financial costs of disability and the costs of caring ◗

difficulty in combining caring and workforce participation. ◗

mental healthThe COAG National Action Plan on Mental Health 2006–11 has set the framework in which FaHCSIA is designing and progressing its mental health policies and programs.

Mental health is an issue that crosses jurisdictional and portfolio boundaries, and activities have historically been in the clinical and health-related sphere. More can be done through integration of services, treatment and community support programs across both the health and community services sector and across jurisdictional boundaries.

Challenges still remain around how best to manage the linkages between mental health and other social policy areas, including drug and alcohol services and the provision of education, skills development and employment services. Also of importance is stable and appropriate housing, with support services that allow greater participation and stabilisation and enhanced community acceptance, as a long-term means to ensuring better outcomes for clients.

ChildrenFaHCSIA’s child focus changed during 2007–08 with the transfer of the child care function to the Department of Education, Employment and Workplace Relations. The Department has retained responsibility for assisting children at risk, and has renewed this policy focus to recognise the cost to society of child neglect, abuse, and general disadvantage.

Following the launch of the discussion paper, Australia’s children: safe and well—a national framework for protecting Australia’s children, FaHCSIA is working with states and territories to establish the National Child Protection Framework. The Department is also working with states and territories to explore opportunities that could improve information sharing about children at risk.


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yFamiliesStrong families play a vital role in the development and protection of children and in creating and sustaining the human capital needed for a strong economy. FaHCSIA provides a variety of payments, programs and policies to support families in balancing their work and caring responsibilities and in promoting healthy family relationships. A child-centred approach to policy aims to ensure that programs promote the best interests of children and help to protect them from abuse and neglect.

A major priority for FaHCSIA is providing support for families that encourages workforce participation and social inclusion and helps families to meet their diverse caring responsibilities. It is also vital for parents to have support in caring for their children, particularly in the early years of development. This will help children to have the best possible start to life.

FaHCSIA works to ensure family assistance is well targeted and cost effective in assisting families with the expenses of raising children. In 2007–08, FaHCSIA spent approximately $15 billion on payments to families, the majority of this being on Family Tax Benefit. This figure excludes Family Tax Benefit expenditure through the Australian Taxation Office.

In 2007–08, around 80 per cent of families with children under 16 received Family Tax Benefit and almost 30 per cent also received income support.

womenFaHCSIA works towards increasing opportunities for women to participate fully in the economic, social and cultural activities of Australian society.

Increasing the labour market participation of women is vital to the strength of the Australian economy. However, as at February 2008 the gender pay gap in average weekly wages among full-time employees was 15.7 per cent.

In May 2008, women’s labour force participation was 58.4 per cent compared with 72.4 per cent for men. Forty-five per cent of employed women are in part-time work and women comprise 70.9 per cent of all part-time employees.

Interrupted work patterns due to caring responsibilities, coupled with lower rates of pay, result in many women not achieving financial independence in retirement. Women’s superannuation balances are lower than men’s at most ages, and the gap begins to widen significantly around the age of 35.


Violence against women continues to be a challenge for society. Around one in three Australian women experience physical violence and almost one in five experience sexual violence during their lifetime. Indigenous women are more likely to be a victim of family violence than any other category of Australian women.

housingHousing affordability is a key social and economic challenge facing Australian society. The Government has identified the supply of affordable housing as a major challenge that influences the capacity for a significant segment of Australian society to be able to live securely in the longer-term. It is also recognised that resolving housing supply issues, and the resulting housing affordability problems, will rely on a range of interventions including those outside the FaHCSIA portfolio.

Over the last decade, the average cost of buying a home has nearly doubled and average rents for three-bedroom homes have risen by 82 per cent. Rental vacancy rates have halved since 2004. This shortage in housing supply has driven both home purchase and rental costs to levels that are unaffordable for many Australians. While Australian Government Rent Assistance payments go part of the way to helping disadvantaged tenants in meeting housing costs, the need to deal more comprehensively with supply-side issues is becoming paramount.

The establishment of the National Housing Supply Council will go some way towards understanding the complex nature of this problem and identifying possible solutions. FaHCSIA has a range of measures aimed at improving support services for people who are homeless, or at risk of homelessness, and for increasing the supply of affordable housing.

Around 100,000 people in Australia are homeless on any given night, with half of these under the age of 24. The causes and effects of homelessness are complex and can be exacerbated by a range of other issues, including low levels of education and employment, mental health and disability issues, drug and alcohol dependence, welfare dependence and criminalisation.

The effects of homelessness can be debilitating and unless the potentially multiple causes can be dealt with in a coordinated fashion, the problems can become unmanageable for the individual. As a consequence, the impact of homelessness on individuals, families and the community are invariably significant.


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ysoCial justiCe and equity impaCt in the australian CommunityA key focus for FaHCSIA is the furthering of social justice and equity in the Australian community.

FaHCSIA’s programs and activities focus on improving the lives of Australians by building personal, family and community capacity and wellbeing. Across the areas of Indigenous Australians, seniors, disability and carers, mental health, children, families, women, and housing, the Department seeks to maximise economic and social participation, focuses on early intervention as a strategy to assist individuals, families and communities and assists those who are most disadvantaged. Coupled with a focus on social inclusion, these policies and programs serve to enhance social justice and equity in Australia.

The Department’s activities seek to: give children a good start in life; assist people with disability to achieve greater independence and self-reliance; and address entrenched Indigenous disadvantage. The Office for Women works to achieve more equitable outcomes for women.

FaHCSIA’s Reconciliation Action Plan was launched in May 2007. Its implementation and renewal throughout 2007–08 gave effect to a longstanding, growing and ongoing commitment to reconciliation by the Department. The plan goes hand-in-hand with the Department’s efforts to close the gap on Indigenous disadvantage.

26 FaHCSIA Annual Report 2007–2008 Part 1 executive summary Chapter 3 The portfolio

Changes to the portFolio

New Ministerial arrangementsWith the change in government we welcomed two new Ministers and a Parliamentary Secretary with responsibilities for this portfolio:

the Hon. Jenny Macklin, MP, Minister for Families, Housing, Community Services and ◗

Indigenous Affairs

the Hon. Tanya Plibersek, MP, Minister for Housing and Minister for the Status of Women ◗

the Hon. Bill Shorten, MP, Parliamentary Secretary for Disabilities and ◗

Children’s Services.

Administrative Arrangements OrderSignificant changes to the portfolio arose from the Administrative Arrangements Order (AAO) of 3 December 2007, revised on 25 January 2008.

Two agencies joined FaHCSIA’s portfolio from the former Employment and Workplace Relations portfolio: Indigenous Business Australia and the Equal Opportunity for Women in the Workplace Agency. The Australian Institute of Family Studies (AIFS) and responsibility for Family Impact Statements were transferred from FaHCSIA to the portfolio of the Prime Minister and Cabinet. FaHCSIA gained responsibility for the Disability Support Pension, which is included under Output Group 2.2—Support for people with disability; and the Community Development Employment Projects (CDEP) program, which is included as part of Output Group 1.2—Services for Indigenous Australians.

Most of FaHCSIA’s programs and functions relating to early childhood policy and child care policy and programs were transferred to the new portfolio of Education, Employment and Workplace Relations. This includes the whole of the former Output Group 3.3—Child care support, as well as a number of other functions across Outcome 3.

Chapter 3

The portfolio

27Chapter 3 The portfolio Part 1 executive summary FaHCSIA Annual Report 2007–2008

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yThe transferred early childhood and child care functions include: Child Care Benefit; Jobs, Education and Training Child Care Fee Assistance; Child Care Tax Rebate; Child Care Management System; Child Care Support Program; National Child Care Accreditation Council; Australian Government Accreditation Review Council; Australian Early Development Index; Home Interaction Program; Support for Child Care Specific Purpose Payment and Children’s Services Local Government Area.

The majority of youth programs and policy functions have also been transferred to the portfolio of Education, Employment and Workplace Relations. These include income support policies and programs. FaHCSIA retained Reconnect and the Newly Arrived Youth Support Services programs, which are included under Output Group 2.4—Addressing youth homelessness.

The youth functions that were transferred include: the Source website, the Transition to Independent Living Allowance, Mentor Marketplace, the National Youth Affairs Research Program, the National Youth Roundtable, the Ship for World Youth Program, YouthLinx and the Youth Bureau.

Table 1.2 below shows the functions transferred from the former Department of Families, Community Services and Indigenous Affairs to other departments.

Table 1.2 Outcomes / functions transferred from the former Department of Families, Community Services and Indigenous Affairs

Outcomes / functions Gaining agency / department

The Australian Institute of Family Studies. The Department of Prime Minister and Cabinet.

Early childhood and child care programs and policy functions under Output Group 3.3 and other functions across Outcome 3. Programs and functions that have transferred include: Child Care Benefit; Jobs, Education and Training Child Care Fee Assistance; Child Care Tax Rebate; Child Care Management System; Child Care Support Program; National Child Care Accreditation Council; Australian Government Accreditation Review Council; Australian Early Development Index; Home Interaction Program; Support for Child Care Specific Purpose Payment; and Children’s Services Local Government Area.

The Department of Education, Employment and Workplace Relations (DEEWR).

continued


Table 1.2 Outcomes / functions transferred from the former Department of Families, Community Services and Indigenous Affairs continued

Outcomes / functions Gaining agency / department

Youth programs and policy functions under Output Group 2.4, including: the Source website, the Transition to Independent Living Allowance, Mentor Marketplace, the National Youth Affairs Research Program, the National Youth Roundtable, the Ship for World Youth Program, YouthLinx and the Youth Bureau.

DEEWR.

Table 1.3 below shows the functions transferred to the Department of Families, Housing Community Services and Indigenous Affairs from other departments.

Table 1.3 Outcomes / functions transferred to the Department of Families, Housing, Community Services and Indigenous Affairs

Outcomes / functions Former Agency / department transferred from

Indigenous Business Australia. The former Department of Employment and Workplace Relations (DEWR).

Equal Opportunity for Women in the Workplace Agency.

The former DEWR.

Disability Support Pension. Transferred to FaHCSIA Output Group 2.2—Support for people with disability, from the former DEWR, from Outcome 1: Efficient and effective labour market assistance, Output Group 1.1—Working age payments.

Community Development and Employment Projects.

Transferred to FaHCSIA Output Group 1.2—Services for Indigenous Australians from the former DEWR, Outcome 3: Increased workforce participation, Output Group 3.2—Labour market strategies.


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yFahCsia exeCutive

Dr Jeff Harmer, SecretaryJeff Harmer was appointed Secretary of the Department of Family and Community Services in October 2004. Following the election in November 2007 and subsequent to machinery of government changes, the Department was renamed the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA). He was previously Secretary of the Department of Education, Science and Training, and before that Managing Director of the Health Insurance Commission

(now Medicare Australia). He has held a range of high-level policy advising positions in the Australian Government.

As Secretary, Jeff is responsible for the administration and the corporate and strategic directions of the Department and portfolio. He provides senior policy counsel on major and sensitive policy issues to the portfolio Ministers and Parliamentary Secretary.

Jeff represents the Department in a variety of government, industry and business sector forums. Through these, he develops and maintains high-level relationships with the

Executive Management Group


Department’s key stakeholders. Jeff sits on the boards of the Australian Research Alliance for Children and Youth, and the Melbourne Institute Advisory Board. He is also a Fellow of the Australian Institute of Management and the Institute of Public Administration Australia.

Jeff Harmer’s review of 2007–08 can be found on page 2 of this report.

Glenys Beauchamp, Deputy SecretaryGlenys Beauchamp was appointed Deputy Secretary in FaHCSIA in January 2006. In addition to assisting the Secretary with the directions and outcomes for the Department, she has responsibility for outcomes covering families, including child support reforms and welfare payments reform; women; early childhood; disability and carer issues; mental health and community programs.

Glenys commenced in FaHCSIA at the end of 2002, after holding a number of Senior Executive positions in the ACT Public Service. Since that time, she has oversighted a number of functions in the Department. She is also a member of the Australian Institute of Family Studies Advisory Board and the Australian Statistics Advisory Committee.

‘The 2007–08 financial year was a time of substantial change and reform for the Department. The year began with the Department taking the lead on the Northern Territory Emergency Response and with most areas in the Department providing input into implementing the response. After the Federal Election in November 2007, the change of government required us to move quickly to implement the Government’s key election commitments, and focus on major areas of reform, such as Commonwealth–state relations, the social inclusion agenda and a range of other key policy themes.

‘There has not been much time for reflection for many of us over the past 12 months, but the Department can be very proud of its achievements and this is a great complement to all staff who have risen to the challenge.’

Geoff Leeper, Deputy SecretaryGeoff Leeper joined the Department as Deputy Secretary in January 2007. Prior to that time, he was Deputy Secretary in the Department of Human Services (2005–07), and Deputy Chief Executive Officer in Medicare Australia (2001–05).

Geoff assists the Secretary in managing the Department, with special focus on Housing, the Indigenous Remote Services Delivery, and Legal

and Compliance Groups. He is the Chair of the Risk Assessment and Audit Committee and is the Commonwealth Director on the Board of the Australian Housing and Urban Research Institute.


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y‘A key focus for the Department in 2007–08 was working with the incoming Government to ensure that the Department positioned itself quickly to provide the support needed for its two new Ministers. This required significant briefing and coordination across the Department and has also presented some challenges, such as keeping up with the significant increases in the levels of ministerial correspondence.

‘The Department has also worked hard to support the arrangements set out by COAG. Both the Housing Group and the Indigenous Remote Services Delivery Group have been heavily involved in the first six months of 2008 through the COAG Housing Working Group to implement the new Government’s election commitments and to develop a new National Affordable Housing Agreement.

‘In the risk and audit area our Audit Committee has continued its excellent work in providing assurance to the Secretary around financial management and compliance controls and during the course of the financial year further significant and welcome progress was made in remediating Category B and Category C findings from the Australian National Audit Office.

‘The Department’s staff at all levels have responded magnificently to the challenges and pressures that arose during the financial year and I am very grateful to the staff in my groups for their committed, dedicated and professional service throughout the financial year.’

Bernie Yates, Deputy SecretaryBernie Yates has been Deputy Secretary in the Department since January 2006 following the integration of the Office of Indigenous Policy Coordination into FaHCSIA. Bernie assists the Secretary with managing whole-of-government policy development in Indigenous affairs, and also carries responsibility for the Department’s network of over 30 offices around urban, regional and remote Australia.

‘This year has been incredibly significant for Indigenous affairs. The Northern Territory Emergency Response was a major focus from mid-2007 and has involved a very different way of working across agencies and with Indigenous communities, including having Government Business Managers living in communities. An independent review at the 12-month point is now underway.

‘The transition to the new Government in late 2007 saw some significant shifts in policy focus. The Department took a lead role in arranging the first ever Welcome to Country at the opening of the new Parliament, and provided support for events surrounding the historic motion of Apology led by the Prime Minister and passed by the Parliament in February. The Closing the Gap on Indigenous disadvantage strategy has been a key policy focus, extended by the support provided by COAG in December 2007 and the establishment of a COAG Working Group on Indigenous Reform chaired by Minister Macklin.


‘The Department has played a major role in assisting the development of the Closing the Gap strategy and a range of reform proposals through the working group for consideration by COAG during 2008, including on: Indigenous early childhood development; remote service delivery; economic participation; and community safety. These are aimed at progressing the six targets agreed as critical to overcoming Indigenous disadvantage, including closing the life expectancy gap between Indigenous and non-Indigenous Australians within a generation.’

Robyn McKay, Acting Deputy SecretaryRobyn McKay joined the Department of Family and Community Services in early 1999 as Group Manager, Families and Children. From 2002–05, she was Minister-Counsellor, Social Policy, at the Australian Delegation to the OECD in Paris. She also led the Social Policy Group in FaHCSIA in 2006, prior to taking up her current role.

Robyn has had a long career in social policy, spanning employment programs, industrial relations and wages policy, higher education policy and program administration, health, families and income support policy and programs, and commercialisation and privatisation policy. Prior to joining FaHCSIA, she worked in senior executive positions in the Departments of Employment, Education and Training (1989–95) and Finance and Administration (1995–98), where she also led the Accrual Budgeting Project.

Robyn assists the Secretary in managing the Department and has particular responsibility for strategic policy, the Age Pension, social security relationships and compliance, research and international engagement, as well as the Office of the Registrar of Indigenous Corporations, the Pensions Review Taskforce and the Community Programs Taskforce. She is chair of the Research and Evaluation Committee and jointly chairs the Budget Policy Committee with Bruce Hunter. She chaired the Australian Government Disaster Recovery Committee in 2007–08 and is the FaHCSIA representative on the Board of the Australian Institute of Health and Welfare.

‘The last year has been one of major change, with a new focus on cross-cutting policy development, reflected in considerable review activity. We have been able to draw on our strong research base and investment in longitudinal data to make major contributions to work on social inclusion and income support.’


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yBruce Hunter, Acting Deputy Secretary; Chief Operating Officer and Chief Financial Officer

Bruce Hunter commenced as the Chief Financial Officer (CFO) and Group Manager, Business and Financial Services with the Department in November 2006. On 10 June 2008, he commenced in the acting role of Chief Operating Officer at Deputy Secretary level, in addition to his CFO role.

Bruce has many years of experience in public and private sector management. Prior to joining FaHCSIA, Bruce held the position of Executive Director Corporate for the Family Court of Australia, where he was responsible for providing strategic leadership and management of the finance, property, human resources, security, contract management and secretariat functions at a national level for the Court.

Bruce assists the Secretary in managing the Department and has responsibility for Business and Financial Services, Corporate Support and Information Management and Technology Groups. He is the chair of the Remuneration Committee, People Committee, Information Communication and Technology Committee, Project Investment Board and Senior Level Task Group, and jointly chairs the Budget Policy Committee with Robyn McKay.

‘The last year has been challenging and satisfying for corporate/enabling areas in supporting the Department to meet a range of new challenges, such as NTER, machinery of government changes and additional efficiency dividends.

‘As CFO, I am proud of FaHCSIA’s significant improvements in financial management. With my additional responsibilities as Chief Operating Officer, I am looking at ways to better integrate our corporate, finance and IT areas to ensure FaHCSIA is well positioned to meet future challenges.’


the department’s struCtureFigure 1.4 Organisational structure as at 30 June 2008

SecretaryJeff Harmer


Deputy SecretaryGlenys Beauchamp

Deputy SecretaryRobyn McKay a/g

Families

Mark Warburton

a/g

Family Policy Development

Heather Evert a/g

Family Relationship

Services

Robyn Fleming

Family Research,

Estimates & Analysis

Pamela Kinnear

Family Performance,

Implementation & Relationship Management

Ty Emerson

Welfare Payments

Reform

Gavin Matthews

a/g

Women, Children & Parenting Support

Gwenda Prince a/g

Office for Women

Janet Stodulka

Children & Parenting Support

Gordon McCormick

a/g

Family Safety

Fiona Smart

Disability & Carers

Frances Davies

Disability Policy &

Coordination

Helen Bedford

Disability Programs

Christine Bruce

Carers

Lee Emerson

Carer Payment Review

Implementation Taskforce

Robyn Oswald a/g

Strategic Projects

Helen Hambling

Mental Health,

Autism & Community

Support

Evan Lewis

Mental Health

Ian Boyson a/g

Autism Spectrum Disorder

Vicki Brown

Community Support

Programs

Jill Farrelly

Disaster Preparedness

& Recovery

Beryl Janz

Legal & Compliance

Anthony Field

Deputy SecretaryGeoff Leeper

Social Policy

Sean Innis

Corporate Support

Robert Knapp

Chief Operating Officer/CFOBruce Hunter a/g

Commercial & Indigenous

Law

David Fintan a/g

Strategic Policy

Bryan Palmer

Ministerial, Parliamentary & Secretariat

Support

Susan Black

Public Law

Stuart Long a/g

Social Security

Policy

Wayne Cassidy a/g

People

Lynette MacLean

IPIB (Indigenous

Programs Investigations)

John Lee a/g

Seniors & Means Test

Alanna Foster

Property & Security

Lesley Daw

Audit & Fraud

Loucas Nicolaou

Research and Analysis

Carol Ey a/g

Communication & Media

Andrew Lander

International

Michalina Stawyskyj

Housing

Peta Winzar

Community Programs

Review Taskforce

Cate McKenzie

Information Management & Technology

Tony Kwan

Office of Housing

Clare Wall

Community Programs

Review

Liz Stehr

ICT Infrastructure

Projects

Tony Mee

Affordable Housing

Programs

Andrew Jaggers

Registrar of Indigenous

Corporations

Anthony Beven

ICT Applications Development

Max Devereux

Homelessness Taskforce

Simon Rosenberg

ICT Infrastructure

Services

Scott Glare

Information Management

Ingrid Blount

Indigenous Remote Service Delivery

Amanda Cattermole

Pension Review

Taskforce

Ben Wallace a/g

Business & Financial

Services

Steve Jennaway

a/g

Indigenous Economic

Development & CDEP Policy

Kari Ahmer

Pension Review

Andrew Whitecross

Procurement & Risk

Management

John Shevlin

Indigenous Housing Delivery

Robert Ryan

Financial Accounting

Kurt Munro

CDEP Program

Management

Helen Board

Financial Management & Governance

Michel Lok

Indigenous Housing

Policy

Megan Lees

Budget Development

Chandy Paul a/g

Land Reform

Caroline Edwards

Performance Information

Project

Christine Williams

Office of Indigenous

Policy Coordination

Lynne Curran

Deputy SecretaryBernie Yates

Inter-governmental

& Policy

Alison Smith / Bruce Smith

Performance & Evaluation

Matthew James

Indigenous Investment & NT Bilateral

Simon Gordon a/g

Northern Territory

Emergency Response

ReviewJoy

McLaughlin

Program Performance

Donna Moody

Program Support

Stephen Powrie a/g

Community Program

Frameworks

Deborah Winkler

Portfolio Governance

Greg Roche

Network Management

Jan Lawless

NT Emergency Response Operations Centre

Major General Dave Chalmers (Commander)

TBA (Chief of Staff )

Greg Gibbs (Corporate & Administration)

Fay Gardner (Implementation Unit)

Indigenous Leadership & Engagement

Kerrie Tim

Leadership Delivery

Geoff Richardson

Reconciliation & Repatriation

Mandy Doherty a/g

State & Territory

Managers

NSW/ACT Susan

Finnigan

VIC/TAS Wendi Key

QLD Di Hawgood

SA Vicki Toovey

WA Roger Barson

NT Brian Stacey

ICC Managers

= Portfolio Body

= Temporary Arrangement




Deputy SecretaryGlenys Beauchamp

Deputy SecretaryRobyn McKay a/g

Families

Mark Warburton

a/g

Family Policy Development

Heather Evert a/g

Family Relationship

Services

Robyn Fleming

Family Research,

Estimates & Analysis

Pamela Kinnear

Family Performance,

Implementation & Relationship Management

Ty Emerson

Welfare Payments

Reform

Gavin Matthews

a/g

Women, Children & Parenting Support

Gwenda Prince a/g

Office for Women

Janet Stodulka

Children & Parenting Support

Gordon McCormick

a/g

Family Safety

Fiona Smart

Disability & Carers

Frances Davies

Disability Policy &

Coordination

Helen Bedford

Disability Programs

Christine Bruce

Carers

Lee Emerson

Carer Payment Review

Implementation Taskforce

Robyn Oswald a/g

Strategic Projects

Helen Hambling

Mental Health,

Autism & Community

Support

Evan Lewis

Mental Health

Ian Boyson a/g

Autism Spectrum Disorder

Vicki Brown

Community Support

Programs

Jill Farrelly

Disaster Preparedness

& Recovery

Beryl Janz

Legal & Compliance

Anthony Field

Deputy SecretaryGeoff Leeper

Social Policy

Sean Innis

Corporate Support

Robert Knapp

Chief Operating Officer/CFOBruce Hunter a/g

Commercial & Indigenous

Law

David Fintan a/g

Strategic Policy

Bryan Palmer

Ministerial, Parliamentary & Secretariat

Support

Susan Black

Public Law

Stuart Long a/g

Social Security

Policy

Wayne Cassidy a/g

People

Lynette MacLean

IPIB (Indigenous

Programs Investigations)

John Lee a/g

Seniors & Means Test

Alanna Foster

Property & Security

Lesley Daw

Audit & Fraud

Loucas Nicolaou

Research and Analysis

Carol Ey a/g

Communication & Media

Andrew Lander

International

Michalina Stawyskyj

Housing

Peta Winzar

Community Programs

Review Taskforce

Cate McKenzie

Information Management & Technology

Tony Kwan

Office of Housing

Clare Wall

Community Programs

Review

Liz Stehr

ICT Infrastructure

Projects

Tony Mee

Affordable Housing

Programs

Andrew Jaggers

Registrar of Indigenous

Corporations

Anthony Beven

ICT Applications Development

Max Devereux

Homelessness Taskforce

Simon Rosenberg

ICT Infrastructure

Services

Scott Glare

Information Management

Ingrid Blount

Indigenous Remote Service Delivery

Amanda Cattermole

Pension Review

Taskforce

Ben Wallace a/g

Business & Financial

Services

Steve Jennaway

a/g

Indigenous Economic

Development & CDEP Policy

Kari Ahmer

Pension Review

Andrew Whitecross

Procurement & Risk

Management

John Shevlin

Indigenous Housing Delivery

Robert Ryan

Financial Accounting

Kurt Munro

CDEP Program

Management

Helen Board

Financial Management & Governance

Michel Lok

Indigenous Housing

Policy

Megan Lees

Budget Development

Chandy Paul a/g

Land Reform

Caroline Edwards

Performance Information

Project

Christine Williams

Office of Indigenous

Policy Coordination

Lynne Curran

Deputy SecretaryBernie Yates

Inter-governmental

& Policy

Alison Smith / Bruce Smith

Performance & Evaluation

Matthew James

Indigenous Investment & NT Bilateral

Simon Gordon a/g

Northern Territory

Emergency Response

ReviewJoy

McLaughlin

Program Performance

Donna Moody

Program Support

Stephen Powrie a/g

Community Program

Frameworks

Deborah Winkler

Portfolio Governance

Greg Roche

Network Management

Jan Lawless

NT Emergency Response Operations Centre

Major General Dave Chalmers (Commander)

TBA (Chief of Staff )

Greg Gibbs (Corporate & Administration)

Fay Gardner (Implementation Unit)

Indigenous Leadership & Engagement

Kerrie Tim

Leadership Delivery

Geoff Richardson

Reconciliation & Repatriation

Mandy Doherty a/g

State & Territory

Managers

NSW/ACT Susan

Finnigan

VIC/TAS Wendi Key

QLD Di Hawgood

SA Vicki Toovey

WA Roger Barson

NT Brian Stacey

ICC Managers

= Portfolio Body

= Temporary Arrangement


agenCies and statutory bodies oF the portFolio

Department of Families, Housing, Community Services and Indigenous AffairsFaHCSIA is a key source of advice to the Australian Government on social policy. The Department works in partnership with other government and non-government organisations to manage a diverse range of programs and services designed to support and improve the lives of Australians.

FaHCSIA has whole-of-government responsibilities in relation to Indigenous affairs and women.

Aboriginal Hostels LimitedAboriginal Hostels Limited (AHL) is an Australian Government company that provides temporary accommodation to Aboriginal and Torres Strait Islander persons through a national network of 138 hostels. AHL contributes to the portfolio’s goals by helping Aboriginal and Torres Strait Islander people to improve their standard of living and achieve health, aged care, educational and employment-related goals.

Indigenous Business AustraliaIndigenous Business Australia (IBA) is a statutory authority established under the Aboriginal and Torres Strait Islander Act 2005 that creates opportunities for Aboriginal and Torres Strait Islander individuals and communities to build assets and wealth.

IBA is an integral partner in the Government’s overarching Indigenous Economic Development Strategy. To achieve the strategy’s goals, IBA assists the Government in working with the private sector and local Indigenous people to encourage and foster Indigenous economic independence.

Indigenous Land CorporationThe Indigenous Land Corporation (ILC) is a statutory authority established under the Aboriginal and Torres Strait Islander Act 2005. ILC assists Aboriginal and Torres Strait Islander persons to acquire and manage Indigenous-held land so as to provide economic, environmental, social and cultural benefits. ILC contributes to the portfolio by assisting in the delivery of sustainable benefits from land acquisition and by providing land management assistance.


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yTorres Strait Regional AuthorityThe Torres Strait Regional Authority is a statutory authority established by the Aboriginal and Torres Strait Islander Act 2005. It formulates, implements and monitors the effectiveness of programs for Aboriginal and Torres Strait Islander people living in the Torres Strait and advises the Minister for Families, Housing, Community Services and Indigenous Affairs about Aboriginal and Torres Strait Islander Affairs.

The Authority contributes to the goals of the Department by working to empower Aboriginal and Torres Strait Islander people living in the Torres Strait to determine their own affairs, based on the Ailan Kastom (Island Custom) of Torres Strait, which provides a source of unity and strength.

Equal Opportunity for Women in the Workplace AgencyEqual Opportunity for Women in the Workplace Agency (EOWA) is a statutory authority which administers the Equal Opportunity for Women in the Workplace Act 1999. EOWA contributes to portfolio goals by working with business to develop work practices that improve women’s workforce participation, in an environment free from discrimination.

Aboriginals Benefit Account Advisory CommitteeThe Aboriginals Benefit Account Advisory Committee, established under the Aboriginal Land Rights (Northern Territory) Act 1976, advises the Minister for Families, Housing, Community Services and Indigenous Affairs in connection with certain payments under the Account. The Committee Chair is appointed by the Minister.

Aboriginal Land CommissionerThe Aboriginal Land Commissioner is an independent statutory officeholder appointed by the Governor-General under the Aboriginal Land Rights (Northern Territory) Act 1976. The principal function of the Commissioner is to consider applications for claims to traditional land and to make findings to the Minister for Families, Housing, Community Services and Indigenous Affairs for the granting of land.

Executive Director of Township LeasingThe position of Executive Director, Township Leasing is a statutory office established under the Aboriginal Land Rights (Northern Territory) Act 1976, to enter into, on behalf of the Commonwealth, leases under section 19A of that Act; and to administer sub-leases and other rights and interests derived from such leases.


The Executive Director enters into leases over townships on Aboriginal land in the Northern Territory in accordance with section 19A of the Aboriginal Land Rights (Northern Territory) Act 1976*, following approval from the traditional owners. The purpose of these arrangements is to facilitate certainty of land tenure for housing and commercial development in Indigenous townships.

* This function has recently been extended to include holding s19 leases. See page 59.

Northern Territory Land CouncilsThe Northern Land Council, the Central Land Council, the Anindilyakwa Land Council and the Tiwi Land Council are the four Northern Territory land councils established under the Aboriginal Land Rights (Northern Territory) Act 1976. Each of the four land councils is an independent statutory body and was established to represent Aboriginal interests in a range of processes under that Act.

Registrar of Indigenous CorporationsThe Registrar of Indigenous Corporations is an independent statutory office holder who administers the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act) and provides Aboriginal and Torres Strait Islander communities, groups and organisations with a means of registration. The CATSI Act was passed by the Australian Parliament in October 2006, replacing the Aboriginal Councils and Associations Act 1976 (ACA Act).

Social Security Appeals TribunalThe Social Security Appeals Tribunal (SSAT) is a statutory body under the Social Security (Administration) Act 1999 that conducts merit reviews of administrative decisions made under a number of enactments, in particular social security law, family assistance law, and child support law.

The tribunal has the power to review decisions independently of Centrelink, the Child Support Agency, the Department of Education, Employment and Workplace Relations, and FaHCSIA. It provides a review mechanism that is just, efficient, effective and informal. The SSAT contributes to the portfolio by ensuring that administrative decisions of the Department are consistent with the legislation.

Wreck Bay Aboriginal Community CouncilThe Wreck Bay Aboriginal Community Council is an independent statutory body established by the Aboriginal Land Grant (Jervis Bay Territory) Act 1986. The council holds title to land and provides services to the Aboriginal community of Jervis Bay.


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yFigure 1.5 Families, Housing, Community Services and Indigenous Affairs Portfolio structure and outcomes as at 30 June 2008*

Minister for Families, Housing, Community Services and Indigenous AffairsThe Hon. Jenny Macklin, MP

Minister for Housing and Minister for the Status of WomenThe Hon. Tanya Plibersek, MP

Parliamentary Secretary for Disabilities and Children’s ServicesThe Hon. Bill Shorten, MP

Department of Families, Housing, Community Services and Indigenous Affairs

Secretary: Dr Jeff Harmer

Outcome 1 Greater self-reliance and economic, social and community engagement for Indigenous Australians

Outcome 2 Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the community

Outcome 3 Families and children have choices and opportunities

Outcome 4 Strong and resilient communities

Aboriginal Hostels Limited

General Manager: Mr Keith Clarke

Outcome Provide temporary accommodation that assists Aboriginal and Torres Strait Islander people to achieve personal goals to obtain dignity and equity in the Australian community

Indigenous Land Corporation

Chair: Ms Shirley McPherson

Outcome Provide economic, environmental, social and cultural benefits for Aboriginal persons and Torres Strait Islanders by assisting in the acquisition and management of land

Indigenous Business Australia

General Manager: Mr Ron Morony

Outcome Stimulating the economic advancement of Aboriginal and Torres Strait Islander peoples

Torres Strait Regional Authority

Chair: Mr John (Toshie) Kris

Outcome Achieve a better quality of life and develop an economic base for Torres Strait Islander and Aboriginal persons living in the Torres Strait

Equal Opportunity for Women in the Workplace Agency

Director: Ms Anna McPhee

Outcome Equality of opportunity in employment for women

* Only Ministers, the portfolio Department and agencies of the portfolio are represented in this figure

2Part 2PErformancE rEPorting

42 Chapter 4 Performance against outcomes

47 Chapter 5 Outcome 1 Greater self-reliance and economic, social and community engagement for Indigenous Australians

101 Chapter 6 Outcome 2 Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the community

181 Chapter 7 Outcome 3 Families and children have choices and opportunities

219 Chapter 8 Outcome 4 Strong and resilient communities

42 FaHCSIA Annual Report 2007–2008 Part 2 performance reporting Chapter 4 Performance against outcomes

introduCtion—FahCsia’s ongoing Commitment to perFormanCe reportingIn FaHCSIA’s 2006–07 Annual Report, the Department outlined its commitment to continuous improvement in annual reporting.

We have continued to focus on reporting against the indicators that are stated at output level in the Department’s Portfolio Budget Statements (PBS). This level of reporting allows for increased transparency and allows clear links between the performance targets set in the PBS and the Department’s performance outcomes and achievements.

FaHCSIA was recognised for its improvement and strong commitment to transparent reporting by the Institute of Public Administration Australia, who awarded the Department with the FMA Agency Gold Award for the FaCSIA 2006–07 Annual Report and the Online Annual Report Award. The Department also received a Bronze Award from the Australasian Reporting Awards—in the General Award category for the same report.

To further formalise our commitment to performance reporting, in January 2008 the Department aligned the business areas responsible for delivering the Portfolio Budget Statements and the Annual Report into one team. This realignment has ensured a consistent approach for both Budget and reporting documents and processes.

The Portfolio Budget Statements quality assurance processes were strengthened for 2008–09. With this new structure in place, closer alignment should be evident in FaHCSIA’s 2008–09 Annual Report.

Chapter 4

Performance against outcomes

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Chapter 4 Performance against outcomes Part 2 performance reporting FaHCSIA Annual Report 2007–2008

This year’s report also features additional case studies to further illustrate FaHCSIA’s performance and impact on the community.

faHcsia’s ongoing commitmEnt to PErformancE rEPorting—at a glancE

This year, FaHCSIA aims to:

✓ exhibit clear linkages between performance reporting and outputs

✓ illustrate the impact of our work on the community

✓ enhance linkages between the Budget and Annual Report cycles

✓ summarise our performance against each of our outcomes.

Performance reporting in this Annual Report is based on FaHCSIA’s current outcome and output structure.


outCome and output struCtureOnly minor changes were made to FaHCSIA’s outcome and output structure during this financial year (in May 2008) in order to reflect the Administrative Arrangements Order changes detailed on page 11.

The former Output Group 2.4 ‘Support for youth’ has been changed to ‘Addressing youth homelessness’, which reflects the movement of the Youth Bureau to the Department of Education, Employment and Workplace Relations (DEEWR) and FaHCSIA’s continued role in addressing youth homelessness. The former Output Group 3.3 ‘Child care support’ has also moved to DEEWR, into the new Office of Early Childhood Education and Child Care.

Figure 2.1 Outcomes and outputs structure for 2007–08 reporting

Outcome 1Greater self-reliance and

economic, social and community engagement for

Indigenous Australians

Outcome 2Seniors, people with disabilities, carers,

youth and women are supported, recognised and

encouraged to participate in the community

Outcome 3Families and children have choices and opportunities

Outcome 4Strong and resilient

communities

Services and assistance that promote greater self-reliance

and engagement for Indigenous families and communities

through: shared responsibility; practical support; and innovative

whole-of-government policy

Services and assistance that help people to: participate actively in

community and economic life; access a responsive and sustainable safety net; and develop their capabilities

Services and assistance that: help children to have the best possible

start in life; promote healthy family relationships; help families adapt to changing economic and social

circumstances, and take an active part in the community; and assist families with the costs of children

Services and assistance that: help homeless people and low-income households to gain affordable and

appropriate housing; promote community partnerships; and encourage participation in the

local community by individuals, families, business and government

Output Group 2.0Items applicable across Outcome 2

Output Group 2.1Support for the aged

Output Group 2.2Support for people with disability

Output Group 2.3Support for carers

Output Group 2.4Addressing youth homelessness

Output Group 2.5Support for women

Output Group 3.1Support for families

Output Group 3.2Child support

Output Group 4.1Housing support

Output Group 4.2Supporting financial management

Output Group 4.3Community recovery

Output Group 4.4Community partnerships and delivery

Output Group 1.1The whole-of-government

coordination of policy development and service delivery for Indigenous Australians

Output Group 1.2Services for Indigenous Australians

Output Group 1.3Registration, regulation and capacity building of Indigenous corporations

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Chapter 4 Performance against outcomes Part 2 performance reporting FaHCSIA Annual Report 2007–2008

Figure 2.2 Groups contributing to FaHCSIA outcomes and outputs

This figure illustrates which key business areas (groups) contribute to the Department’s outcomes.

PurposeImproving the lives of Australians by creating opportunities for economic and social participation

by individuals, families and communities.

Group

Outcomes

1 2 3 4

Office of Indigenous Policy Coordination Group ✓ – – –

Women, Children and Parenting Support Group ✓ ✓ – –

Mental Health, Autism and Community Support Group – ✓ – ✓

Disability and Carers Group – ✓ – –

Families Group – – ✓ –

Indigenous Leadership and Engagement Group ✓ – ✓ –

Housing Group – – – ✓

Operational support groupsThe following operational support groups contribute to the Department’s outcomes by providing support to the above policy and program areas.

Corporate Support Group

Legal and Compliance Group

Program Performance Group

Social Policy Group

Business and Financial Services Group

Information Management and Technology Group

Indigenous Remote Services Delivery Group

Outcome 1Greater self-reliance and economic, social and community engagement for Indigenous Australians

Outcome 2Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the community


Outcome 4Strong and resilient communities


perFormanCe indiCators measuring our departmental perFormanCeIn May 2008, FaHCSIA commenced a process to review a number of our departmental performance indicators to ensure that they give an accurate and transparent cross-section of the Department’s performance.

Our review found that our existing suite of departmental indicators required further development to reflect our performance adequately.

From the 2008–09 financial year onwards, we will be developing new indicators that measure the impact of what we deliver. In future years, we will also be looking at ways to more effectively measure longer term trends and at developing our evidence base. This improved reporting will further increase transparency and better enable us to address qualitative aspects of our performance.

This work will be done in the context of the Government’s broader Operation Sunlight agenda being progressed with the Department of Finance and Deregulation.

As a result of this work, complete data is no longer captured for some indicators against output funding for policy services and program management and for service delivery.

47Chapter 5 Outcome 1 Part 2 performance reporting FaHCSIA Annual Report 2007–2008

Services and assistance that promote greater self-reliance and engagement for Indigenous families and communities through: shared responsibility; practical support; and innovative whole-of-government policy.

The contribution of outputs to Outcome 1Outcome 1 has three contributing outputs:

Chapter 5

Outcome 1Greater self‑reliance and economic, social and community engagement for Indigenous Australians

Outcome 1Greater self-reliance and economic, social and community

engagement for Indigenous Australians

Services and assistance that promote greater self-reliance and engagement for Indigenous families and communities

through: shared responsibility; practical support; and innovative whole-of-government policy


Output Group 1.1The whole-of-government

coordination of policy development and service delivery

for Indigenous Australians

Output Group 1.3Registration,

regulation and capacity building

of Indigenous corporations

48 FaHCSIA Annual Report 2007–2008 Part 2 performance reporting Chapter 5 Outcome 1

Table 2.1 Financial and staffing resources summary

OUTCOME 1

Greater self‑reliance and economic, social and community engagement for Indigenous Australians

(a)2007–08

Final estimate

$’000

(b)2007–08

Actual expenses

$’000

(b) – (a)Variation

$’000

2008–09 Budget

$’000

Administered expenses

Appropriations Act 1 832,510 800,042 –32,468 771,422

Appropriations Act 2 11,187 11,187 – 389,684

Special appropriations 83,522 84,379 857 96,437

Subtotal 927,219 895,608 –31,611 1,257,543

Department outputs

Appropriated revenues 265,499 259,874 –5,625 284,767

Other non-tax revenues 14,334 21,527 7,193 13,603

Subtotal 279,833 281,401 1,568 298,370

Total for Outcome 1 1,207,052 1,177,008 –30,044 1,555,913

Staffing years (including the Social Security Appeals Tribunal) 1,136 1,141 – 1,145

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Chapter 5 Outcome 1 Part 2 performance reporting FaHCSIA Annual Report 2007–2008

casE study—tHE national aPology to tHE stolEn gEnErations

On 13 February 2008, the Prime Minister, the Hon. Kevin Rudd, MP, introduced the historic Motion of Apology to Australia’s Indigenous Peoples. The National Apology was a major step forward in Australia’s journey of reconciliation. The motion of Apology by the Parliament apologises for the laws and policies of successive parliaments and governments, which forcibly separated Indigenous children from their families and communities.

FaHCSIA was instrumental in organising transport and accommodation for 130 members of the Stolen Generations, 24 carers and 10 counsellors to Canberra for the Apology. Over 300 members of the Stolen Generations and other VIPs witnessed this historic occasion from the galleries of the Parliament.

In the remote NT Community of Ngukurr, over 200 community members gathered to view the Apology. Chandra Sharma, FaHCSIA’s Government Business Manager for Ngukurr, assisted the Principal of the Community Education Centre, Ric Eade, to hold the event at the centre.

FaHCSIA staff took part in commemorating the National Apology, with over 200 National Office staff attending the viewing of the live broadcast at Centraplaza in Canberra. Staff in state offices and Indigenous Coordination Centres also attended viewings of the Apology.


outCome 1 perFormanCe reportPlacing Indigenous policy and services under Outcome 1 reflects the priority and commitment of the Department to addressing Indigenous disadvantage.

The Department contributes to Outcome 1 through working at the whole-of-government leadership and participant levels and through Indigenous-specific and mainstream policy development, programs and services.

The major achievements contributing to Outcome 1 are summarised below.

Major achievements for 2007–08Reconciliation—Welcome to Country—ApologyThe Department took a lead role in organising and implementing the successful Welcome to Country at the opening of the 42nd Parliament, on 12 February 2008. In a first for Federal Parliament, Aboriginal elder Matilda House gave the Welcome to Country, extending an invitation for the Parliament to hold its sessions on the land of the Ngunnawal and Walgalu peoples.

The Department also had a pivotal role in ensuring the success of the proceedings and celebrations around the historic Motion of Apology to Australia’s Indigenous Peoples, which was introduced by the Prime Minister, the Hon. Kevin Rudd, MP, on 13 February 2008 and supported unanimously by the House of Representatives.

Closing the GapIn 2007–08, the Council of Australian Governments (COAG) committed to overcoming Indigenous disadvantage by agreeing to the following targets:

closing the gap in life expectancy within a generation ◗

halving the gap in reading, writing and numeracy within a decade ◗

halving the gap in child mortality of Indigenous children under five within a decade ◗

halving the gap in employment outcomes within a decade ◗

all four-year-olds in remote communities having access to early childhood education ◗

within five years

halving the gap in Indigenous attainment of Year 12 education (or equivalent level) ◗

by 2020.

Together with a number of other government departments and state and territory governments, FaHCSIA is progressing work on a policy framework for achieving the COAG targets.

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As part of its commitment to halving the gap in employment outcomes between Indigenous and non-Indigenous Australians within a decade, the Government announced that it would reform the Community Development Employment Projects (CDEP) program.

The CDEP program aims to assist unemployed Indigenous Australians to develop skills and improve their work readiness to help them move into employment outside of the CDEP program and to meet community needs. The overall aim is to support Indigenous Australians to achieve economic independence.

The Government released a discussion paper entitled Increasing Indigenous Economic Opportunity in May 2008 that outlined principles for reform and sought feedback and ideas for program reforms. Almost 70 public and targeted consultation sessions were held following the release of the paper and more than 120 submissions were received.

Northern Territory Emergency ResponseOn 21 June 2007, the former Australian Government announced the Northern Territory Emergency Response (NTER). The NTER is a whole-of-government initiative involving a range of Australian Government and Northern Territory agencies. FaHCSIA coordinates the NTER as the lead Australian Government agency for Indigenous affairs.

The NTER will be comprehended as part of the Government’s wider strategy to close the gap in life expectancy, education, health and employment outcomes between Indigenous and non-Indigenous Australians.

The measures introduced in the Northern Territory aim to protect Indigenous children from abuse and build the foundation for stronger communities and families. They represent a major commitment of government resources and on-the-ground effort to address the chronic problems that have led to poor outcomes for people living in the communities and town camps of the Northern Territory.

In the first year of the NTER, there are signs of changes in communities and positive benefits for children and families as follows:

With an increased police presence and night patrols in communities, people are reporting ◗

greater community safety.

The introduction of a school nutrition program is improving child concentration and ◗

engagement in education.

Licensed community stores are reporting increased sales of food, including fresh food, ◗

which should support better community health in the medium/long term.

Over 11,000 child health checks have been carried out. Follow-up medical care is being ◗

provided in Darwin, Alice Springs and Katherine.

Over 1,300 CDEP program positions occupied by Aboriginal people have been formally ◗

recognised as government service delivery jobs for the first time.


Figure 2.3 Map of the Northern Territory emergency communities

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nortHErn tErritory EmErgEncy rEsPonsE at a glancE—kEy mEasurEs

There are seven key measures under the NTER:

coordination ◗

welfare reform and employment ◗

promoting law and order ◗

supporting families ◗

housing and land reform ◗

enhancing education ◗

improving child and family health. ◗

FaHCSIA is the lead agency for the NTER and is responsible for the NTER Operations Centre, which was established to coordinate and implement NTER measures. FaHCSIA also has an overarching role in the coordination of policy development, the implementation of five of the seven key measures, and ensuring timely reporting on the NTER across all government agencies.

The two key measures not managed within the FaHCSIA portfolio are enhancing education and improving child and family health. These are primarily the responsibility of the Department of Education, Employment and Workplace Relations and the Department of Health and Ageing respectively.

NTER ReviewOn 6 June 2008, the Government commissioned an independent review of the NTER. The review will assess which aspects of the NTER are working, whether the measures are effective, their impact to date on individuals and communities, and what may need to be changed.

The NTER Review Board has been established to conduct an independent and transparent review of the NTER. An independent expert group will support the review board. The group is comprised of experts drawn from public policy, health, child welfare, legal and economic development fields. The board will consult widely and seek public submissions. They will provide the final report to the Government on 30 September 2008.


Community engagementThe Indigenous Leadership and Engagement Group delivered a community engagement approach as part of the NTER, resulting in engagement and support for development, with 300 Indigenous people from 73 identified communities. This involved the delivery of engagement workshops to leaders drawn from each of the communities targeted under the NTER. Workshops were designed to provide participants with the opportunity to consider and workshop each of the NTER measures, as well as receive leadership development training to support their leadership roles in their communities.

The first phase (July–December 2007) targeted past and present participants from FaHCSIA’s Indigenous Leadership Program and included regional workshops with the chairpersons and/or members of local community councils, as well as key leaders in the targeted communities. The second phase focused on established and emerging leaders from clusters of communities within each of the proposed new Northern Territory Local Government Shires and included an additional focus on personal and community leadership.

Community stores licensingAs part of the NTER, the licensing of community stores was introduced to coincide with the decision to manage certain Centrelink income support payments to residents of prescribed communities. To ensure that income management funds could be used to encourage families to adopt a healthier lifestyle, there was a need to assess the operation of stores and license those stores which met appropriate quality standards.

The licensing initiative has evolved and grown considerably. Income Management Officers were introduced to help stores with the implementation of new processes and procedures required to administer and account for income managed funds. System upgrades were provided in many stores to allow income management funds to be reliably and more easily administered.

The overall impact of income management has been positive. Many stores have reported an increase in turnover, which has enabled them to provide customers with fresher produce and a wider range of goods. Customers are purchasing more food, including healthy food, and more money is being spent on the needs of children.

Community safetyWith an increased police presence and night patrols in communities, people are reporting greater community safety. Since the NTER was announced in June 2007, 51 additional police have been deployed to communities. As at June 2008, there are 33 Australian Federal Police and interstate police and 18 Northern Territory police. There is a new police presence in 18 remote Indigenous communities.

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community dEvEloPmEnt EmPloymEnt ProjEcts—scotdEsco farm

The Community Development Employment Projects (CDEP) program provides funding for Indigenous community organisations to deliver participation opportunities for unemployed Indigenous people. Each project is tailored to the local community’s needs and provides activities for unemployed Indigenous people to develop their skills and improve their work readiness.

On a remote farm called Scotdesco, 100 kilometres west of Ceduna, three Indigenous women are undertaking leadership roles in their community, supported by the Ceduna Indigenous Coordination Centre and funded through the CDEP program. The women are leading projects that will build life skills in their community and increase their community’s available resources.

One team’s work involves cooking twice a week for the community, establishing a community lunch program and purchasing suitable equipment for the kitchen. The team are obtaining quotes on gardening tools and are looking into the harvesting of bush foods to complement horticultural activities.

One of the women is working with Indigenous youth to organise activities such as kayaking for young people with disability. She has also been closely involved with preparations for National Youth Week.

Family-based activities are also in place and the women will be taking children and young people on school holiday camps, as well as providing after-school activities incorporating fitness and health.


PermitsAs part of the original NTER package of legislation, changes were made to the permit system to allow the public to enter major communities on Aboriginal land in the Northern Territory without a permit.

In the 2007 election campaign, the Government announced that it would restore the permit system for communities. On 21 February 2008, the Families, Housing, Community Services and Indigenous Affairs and Other Legislation Amendment (Emergency Response Consolidation) Bill 2008 was introduced to Parliament. The Bill includes provisions to restore the permit system. The access granted under the revised permit system to government employees is being retained. A ministerial authorisation will ensure access for journalists to communities.

Strategic interventionsOn 10 October 2007, the Government signed a performance-based funding agreement with the Western Australian Government. The agreement focuses on increasing home ownership opportunities, by increasing and enhancing infrastructure in the areas of housing management and land tenure.

The agreement incorporates funding for 10 site-based projects in remote Western Australia, with a particular focus on the East Kimberley region. FaHCSIA will administer a total of $51.4 million in funding over the life of the agreement.

Collaborative efforts by the Australian Government to address petrol sniffing, in partnership with the Northern Territory, South Australian and Western Australian Governments, are achieving positive results. Youth diversion programs and increased policing by the Substance Abuse Intelligence Desk are providing positive alternatives for young people and reducing the availability of volatile or illicit substances in Central Australia.

A survey by the Nganampa Health Council showed the prevalence of petrol sniffing across the Anangu Pitjantjatjarra Yunkatjatarra Lands has declined by more than 80 per cent since 2004. To further support these efforts, a second Substance Abuse Intelligence Desk has now been opened in Katherine.

Strengthening leadership and improving community governanceThe Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act) came into effect on 1 July 2007, delivering modern corporate governance standards to some 2,600 Indigenous corporations around Australia. The Registrar administers the CATSI Act and is supported by the Office of the Registrar of Indigenous Corporations (ORIC).

A major achievement for ORIC was the successful implementation and completion of a new electronic document processing system—the Electronic Register of Indigenous Corporations under the CATSI Act (ERICCA). ERICCA has been under development

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since 2003 and will deliver more efficient registration services for clients and reduced compliance costs. A supplementary part of the database is a new online forms lodgement function. This secure web-based lodgement system will significantly reduce the need for Indigenous corporations to lodge paper forms with ORIC.

Shared Responsibility Agreements and Regional Partnership AgreementsFlexible funding supports the development and implementation of agreements with Indigenous communities. There are now 362 Shared Responsibility Agreements in place (28 of which were signed this financial year), along with 12 Regional Partnership Agreements (seven of which were signed this year).

Under the Closing the Gap agenda, the negotiation of agreements with communities now includes consideration of the COAG targets. Agreements have also drawn on Strategic Areas for Action and headline indicators identified in the Review of Government Services, Productivity Commission Report, Overcoming Indigenous Disadvantage.

These Strategic Areas for Action inform the processes of negotiating agreements with Indigenous communities. This format allows for greater evidence-based assessment of the outcomes of these agreements.

The FaHCSIA Flexible Funding Pool is part of a wider cross-agency initiative introduced in 2006–07 to support the development and implementation of agreements in Indigenous communities.


PErformancE insigHt—rEgional PartnErsHiP agrEEmEnt of indigEnous EmPloymEnt in Port HEdlandThe Regional Partnership Agreement (RPA) of Indigenous Employment in Port Hedland was negotiated as part of the Australian Government Minerals Council of Australia (MCA) Memorandum of Understanding (MOU) on Indigenous Employment and Enterprise Development implementation.

The MCA established a strategic partnership with the Government through the signing of a five-year MOU that establishes a platform for government and industry to work together with Indigenous people. The aim of the partnership is to build sustainable and prosperous communities in which Indigenous people can create and take up employment and business opportunities in mining regions.

The RPA encompasses the geographic area covered by the town of Port Hedland, with partners including the Australian Government, Western Australian Government, Town of Port Hedland, BHP Billiton Iron Ore, and Indigenous Mining Services.

Achievements since the RPA signing include the following:

120 Indigenous people have commenced employment. ◗

$4 million has been contributed through the Western Australian Strategic ◗

Intervention Package for accommodation and training facilities in three sites across the Pilbara to support RPAs.

Improved cooperation between employers and providers of government ◗

employment services has resulted in increased employment opportunities for Indigenous people.

There has been ongoing industry support for the provision and continuation of ◗

driver training through the Bloodwood Tree Association for both car and heavy vehicle licences. To date, 47 people have gained their licences and 10 pre-driver education workshops have been delivered.

The Australian and Western Australian Governments have funded the ◗

establishment of the Pilbara Aboriginal Drug and Alcohol Program, focusing on support for Indigenous people moving into and retaining employment.

The Department of Education, Employment and Workplace Relations is ◗

supporting enterprise development staff in Indigenous organisations, focusing on the building and construction industry.

Indigenous businesses and consortiums have entered into substantial contracts ◗

with BHP Billiton Iron Ore and Woodside Energy Ltd. The contracts will provide education, training and long-term employment and business opportunities for Indigenous people.

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Improving Indigenous housing and infrastructureIn the 2007–08 Budget, the former Government announced a major reform strategy to the delivery of Indigenous housing and infrastructure arrangements, aimed at addressing the housing problems experienced by Indigenous people in remote Australia. The funding for the reform strategy is $1.6 billion over the next four years, including an additional $293.6 million provided in the 2007–08 Budget.

In recognition that poor housing is a strong contributor to Indigenous disadvantage, the Government is committed to implementing enhanced arrangements to increase, improve and properly maintain Indigenous housing stock in remote Australia through the Australian Remote Indigenous Accommodation (ARIA) program. A $793 million MOU was signed between the Australian and Northern Territory Governments for Indigenous housing, accommodation and related services. Implementation of ARIA in other jurisdictions is expected to commence from 1 January 2009.

High-level reforms to arrangements between the Australian and state and territory governments are being addressed through the COAG Housing Working Group, which incorporates Indigenous housing reforms.

Funding arrangements through Bilateral Indigenous Housing and Infrastructure Agreements with state and territory governments were due to cease on 30 June 2008, but have been extended to 31 December 2008. This will enable them to better link with reform processes being developed through COAG and also to correspond with the extension of the Commonwealth State Housing Agreement.

In June 2008, the Army Aboriginal Community Assistance Program commenced in Kalumburu, Western Australia. This funding, provided under the Community Housing and Infrastructure Program, enabled a range of works, including: construction of a community toilet block; repair and upgrade of the community barge landing and community airstrip; and the construction of a new health clinic, funded by the Western Australian Department of Health.

Land tenure reformSecure land tenure arrangements underpin improvements in housing and infrastructure and help facilitate economic opportunities in remote communities. There have been important developments in Indigenous land tenure reform during 2007–08.

The Indigenous Affairs Legislation Amendment Bill 2008 was passed by Parliament on 23 June 2008. The Bill makes changes to the Aboriginal Land Rights (Northern Territory) Act 1976 to provide for greater flexibility in leasing Indigenous land, including allowing the term of township leases to be between 40 and 99 years, and expanding the functions of the Executive Director of Township Leasing.


The Executive Director of Township Leasing commenced operation on 1 July 2007 and holds and administers township leases granted under section 19A of the Aboriginal Land Rights (Northern Territory) Act 1976 on behalf of the Australian Government.

The first whole-of-township lease was granted over the township of Nguiu in the Tiwi Islands on 30 August 2007.

On 20 May 2008, the traditional owners of the Groote Eylandt region agreed to enter into a lease over the townships of Angurugu, Umbakumba and Milyakburra for an initial period of 40 years, with an option to renew for an additional 40 years.

Indigenous leadership developmentRegional and national Indigenous Leadership Program workshops attracted 668 participants—over 10 per cent more than the previous year. The Department saw a further 135 people participate in advanced leadership opportunities. In addition, as part of the Reconciliation Action Plan, a two-day workshop was held in May 2008 for 51 mainstream Australian Public Service staff likely to be dealing with Indigenous clients.

RepatriationOpportunities for direct government-to-government negotiations, supported by effective community cultural representations and interventions, led to increased interest in repatriation from overseas governments and institutions. This resulted in positive discussions and agreements with, and return of remains from, several overseas institutions, particularly in Europe.

Challenges in 2007–08Community Housing Management ArrangementsImplementation of new community housing management arrangements in the 73 NTER communities will present many challenges. The Australian Government will engage the Northern Territory Government to act as its property manager and work with the Northern Territory Government as it adapts its mainstream public housing model to deliver housing within the new Remote Public Housing Management Framework.

Northern Territory Emergency ResponseThe remoteness of many communities, as well as limited access during the wet season, presented significant challenges to the rollout of the Northern Territory Emergency Response (NTER).

Under the former Government, the Community Development Employment Projects (CDEP) program was to be phased out in the Northern Territory as part of the NTER. In December 2007, the Government announced a moratorium on this process.

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By this time, 16 CDEP program providers and over 2,000 participants had transitioned off the CDEP program. In April 2008, the Government announced that the CDEP program would be made available from 1 July 2008 in those locations where it has been phased out prior to the moratorium. This was announced as an interim measure pending reforms to the CDEP program.

An ongoing challenge associated with the NTER is assisting community stores to meet the management and food quality standards required to receive licensing. In 2007–08, the licensing arrangements were implemented successfully in many stores, which are now reporting an increase in turnover as a result of the new income management processes.

Indigenous leadership developmentIn response to the increasing demand for leadership development, operational changes have been made to extend the program’s reach within available resources. Leadership development underpins many other initiatives to improve self-reliance and engagement and is critical to involving grassroots Indigenous people in policy development. In 2007–08, the role was extended through community engagement workshops that work in conjunction with the NTER.

RepatriationFollowing approaches to a number of overseas countries in the first six months of 2007–08, including face-to-face meetings, there has been a greater demand on resources due to increased interest in repatriation from overseas institutions.

ReconciliationThere has been an increased focus on reconciliation and the Stolen Generations since the National Apology on 13 February 2008. The Department developed and endorsed a FaHCSIA Reconciliation Action Plan for 2007–08 that placed on the public record our strong commitment and actions to progress reconciliation. It covered 29 items that highlighted key activities and initiatives across the Department in the areas of whole-of-government leadership; programs and services; managing client and stakeholder relationships; and internal organisational processes. In May 2008, the Department reported on progress on each of these items.


Contributions to achievement of Outcome 1 for 2007–08Leading and facilitating innovative whole‑of‑government policy across the Australian GovernmentThe Department provides secretariat support to the COAG Working Group on Indigenous Reform (WGIR), and plays a key role in whole-of-government coordination and collaboration in policy development and service delivery in Indigenous affairs. COAG has asked the WGIR to develop reform proposals on Indigenous early childhood development, safety from violence for Indigenous parents and children, remote service delivery and workforce planning, and economic participation and active welfare.

Providing high‑level strategic advice to the Secretaries’ Group and the Ministerial Taskforce on Indigenous AffairsFaHCSIA provided secretariat support to the Ministerial Taskforce on Indigenous Affairs, which set the national policy and priorities for Indigenous affairs prior to the announcement of the 2007 election.

The Department contributed to the Secretaries’ Group on Indigenous Affairs, which assisted the Ministerial Taskforce to implement its priorities until the announcement of the 2007 election. The Secretaries’ Group now supports the Indigenous Affairs Committee of Cabinet in its role in providing strategic direction and in coordinating the delivery of Indigenous programs.

FaHCSIA provided secretariat support to the National Indigenous Council (to the end of their term—30 December 2007), which was appointed to advise the Ministerial Taskforce on Indigenous Affairs. The SES Taskforce on Indigenous Affairs brings together senior executives with key Indigenous affairs responsibilities from across the Government, and advises the Secretaries’ Group on Indigenous Affairs. The Department provided secretariat support to the SES Taskforce in 2007–08.

Effectively engaging with Indigenous communities and collaboratively working with state and territory governments to develop and coordinate integrated Indigenous policy and service delivery arrangementsIn mid-2006, the Australian Government and the Western Australian Government signed a bilateral agreement on Indigenous affairs. The agreement provides for these governments to work collaboratively and increase effort through six key outcome areas: law and order and safe places for people; skills, jobs and opportunities; healthy and strong people; sustainable environmental health and infrastructure; land, sea and culture; and strong leadership and governance.

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Partnering with government, communities, non‑government organisations and the private sector to develop and implement Shared Responsibility Agreements to meet local needsThe Australian Government network of 30 Indigenous Coordination Centres (ICCs) across Australia, managed by FaHCSIA, is a key mechanism to facilitate cooperative working arrangements with non-government organisations, the private sector, Indigenous communities, and for engaging other local, state, territory and Australian Government agencies.

Under the Indigenous Communities Strategic Investment (ICSI) program, ICC staff work with Indigenous communities to identify priorities and local issues, and to bring together stakeholders in the development of agreements with communities. ICC staff also contribute to other strategic initiatives and agreements, with the aim of improving service delivery to Indigenous Australians.

SRAs and RPAs are supported through funding under the ICSI program. Proposals are tailored solutions to meet Indigenous community needs and promote capacity strengthening, improved negotiation and agreement-making skills as well as leveraging government, corporate and philanthropic contributions.

The process of negotiating agreements, and jointly striving towards locally identified priorities, acts as a catalyst for Indigenous communities to identify further areas for improvement and work with the Government towards a shared goal.

Building functional and resilient Indigenous individuals, families and communitiesA number of FaHCSIA programs and initiatives help build functional and resilient Indigenous individuals, families, and communities.

The Indigenous Leadership Program assists Indigenous women, men and youth to gain the skills and confidence they need in order to take action on issues they, their families and communities face.

The Community Development Employment Projects (CDEP) program assists unemployed Indigenous Australians by providing subsidised employment to help improve their working skills, and aims to transition them into the workforce. Families and communities also benefit from this program through the completion of a number of different projects and economic activity stimulated through CDEP funding.


Developing Indigenous leadershipThe Indigenous Leadership Program strengthens and increases the leadership capacity of Indigenous men, women and youth, providing workshop participants with the skills to take stronger leadership roles in their families, organisations, workplaces and communities.

The community engagement approach promotes understanding of government plans and their implementation among Indigenous communities affected by the NTER.

To further strengthen Indigenous leadership outcomes, FaHCSIA has partnered with Courage Partners to develop a monitoring and evaluation strategy for the program. It will enable reporting of program outcomes that meet the Department of Finance and Deregulation and FaHCSIA’s reporting standards. It will also help to create an evidence base from which informed decisions can be made towards enhanced program planning and service delivery.

Assisting communities with sustainable housing and services, addressing family violence and child and family wellbeing and substance abuseIn 2008–09, the Department will continue to give high priority to having the necessary arrangements in place to commence the Australian Remote Indigenous Accommodation program from 1 January 2009.

The Strategic Indigenous Housing and Infrastructure Program aims to improve outcomes for Indigenous Australians through providing living conditions that will result in better health and safety for families and children.

The Petrol Sniffing Strategy continues to be implemented. The strategy aims to reduce the incidence of petrol sniffing in the four Petrol Sniffing Declared Zones—Central Australian Tri-State Zone, Central Australian Expanded Zone (Northern Territory) East Kimberley (Western Australian), and Mornington/Doomagee (Qld).

The NTER Youth Alcohol Diversion measure is being implemented to provide positive alternatives to alcohol and other substance use for young people in the Northern Territory. It includes the construction or upgrading of recreational infrastructure in over 40 communities; the running of over 30 recreation, sports, arts and culture youth events, including school holiday programs; and supporting community developed youth activities.

Improving Policing in Very Remote Areas is part of the July 2006 COAG Package to address violence and child abuse in Indigenous communities. Planning and/or construction has commenced on 13 new police facilities across Western Australia, South Australia, the Northern Territory and Queensland. Two sniffer dog teams are in operation, one based in Darwin and the second at the Substance Abuse Intelligence Desk in Alice Springs.

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Providing support to address the needs of vulnerable communitiesFaHCSIA has an ambitious reform agenda that governments are focusing on through the COAG Working Group process. The expectation is that state and territory governments will provide housing, infrastructure and municipal services for Indigenous people in urban and regional Australia. It is also proposed that the management of Indigenous housing will be delivered through a public housing model or an equivalent level of tenancy management.

Funding for research to support and develop evidence‑based policyWithin FaHCSIA, the Office of Indigenous Policy Coordination undertakes research that supports evidence-based policy on cross-cutting issues of significance from a whole-of-government perspective.

FaHCSIA is an industry partner to a whole-of-government Australian Research Council (ARC) Linkage Grant for a project led by the University of Canberra on evaluating frameworks for integrating policy development and the implementation and delivery of public services. This project analyses the Australian experience with whole-of-government initiatives to determine which forms of cross-boundary coordination work are most effective and in what circumstances. The findings will be used to develop a theoretical framework, as well as best practice guidelines to promote effective and efficient governance.

FaHCSIA is also an industry partner, with Rio Tinto and the University of Melbourne, to the ARC Linkage Grant for the Agreements, Treaties and Negotiated Settlements Project. This project researches Indigenous participation, entrepreneurship and economic engagement in the development of sustainable communities, with a particular focus on governance arrangements, taxation and the legal frameworks in which agreement-making and implementation takes place. FaHCSIA provides funding to the Desert Knowledge Cooperative Research Centre to enhance the contribution of long-term scientific and technological research and innovation to Australia’s sustainable economic and social development.

Providing support to recognised representative and other native title bodies and to the statutory land councils, for the benefit of claimants and traditional ownersNative Title Representative Bodies are Indigenous organisations, recognised by the Minister, to perform statutory native title functions for native title holders and claimants. They are funded by FaHCSIA to perform these statutory functions which are set out in the Native Title Act 1993.

As at 1 July 2007, there were 13 Native Title Representative Bodies. Their initial recognition periods, under the system of limited recognition, which came into effect on that date, varied from one to six years. There were also four native title service providers funded by FaHCSIA to perform equivalent functions in areas where no Native Title


Representative Body exists. Fixed term recognition periods were introduced for all Native Title Representative Bodies and multi-year funding was offered to seven Native Title Representative Bodies from 2007–08.

To promote the efficient performance of native title functions, three Native Title Representative Bodies in Queensland were given recognition periods of one year only, to 30 June 2008. This reduces the number of providers of native title services in Queensland from seven (out of 17 nationally) to five. The effectiveness of services provided in the affected regions should be considerably enhanced under the new arrangements.

In South Australia, the Aboriginal Legal Rights Movement decided to relinquish its long-standing status as a Native Title Representative Body from 30 June 2008. South Australian Native Title Services will be funded by FaHCSIA as a native title service provider under s203FE of the Native Title Act 1993 from 1 July 2008 to act for claimants and native title holders.

Prescribed Bodies Corporate are organisations established where native title has been determined, to protect and manage native title in accordance with the wishes of the native title holders. In 2007–08, nine NativeTitle Prescribed Bodies Corporate received funding under the Native Title Program for the first time.

Supporting the repatriation of Indigenous remains from overseas institutionsHighlights in the area of International Repatriation for 2007–08 include: agreements and positive discussions with a number of overseas institutions, where there had previously been a reluctance to repatriate remains; improved collaboration with Indigenous communities, which has resulted in repatriated remains and scheduled repatriations from overseas institutions; and agreements and significant progress towards agreements with most institutions in the United Kingdom. During the year, 17 remains were returned to Australia from four institutions.

Supporting the delivery of incorporation, regulation and related services for Indigenous people in accordance with the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (the CATSI Act)The Registrar of Indigenous Corporations, Anthony Beven, announced several key priorities to strengthen corporations and assist in building stronger communities. An ongoing priority in 2007–08 was improving the overall reputation and credibility of Indigenous corporations by increasing their level of reporting compliance.

In May 2008, as part of its compliance project, the Office of the Registrar of Indigenous Corporations (ORIC) ran a media campaign in regional newspapers listing corporations in each area that were in breach of their reporting obligations under the CATSI Act.

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This compliance project was very successful and resulted in a 60 per cent compliance rate, exceeding the anticipated rate of 55 per cent and previous levels of compliance.

ORIC focuses on building the capacity of Indigenous corporations through training, education and assistance. ORIC directly delivered over 200 days of training to corporations, predominately in remote locations, as well as further training through partnership arrangements.

Sixty formal examinations of Indigenous corporations were undertaken by ORIC in 2007–08 to assess their governance. At varying times throughout the year, up to 20 corporations were under special administration managed by ORIC. ORIC also provided assistance with disputes and advice.

cdEP in focus—rEal ProgrEss in crEating jobs

Between 2007–08 and 2009–10, $198 million has been made available to support CDEP conversions to real jobs, in services delivered by the Attorney-General’s Department; the Department of Education, Employment and Workplace Relations; the Department of Environment, Heritage, Water and the Arts; the Department of Health and Ageing; FaHCSIA; and the Northern Territory Government.

On 30 April 2008, the Government announced its timetable for Indigenous employment reforms. At that time, it was announced as an interim measure that the Government would restore CDEP from 1 July 2008 in the 25 prescribed Northern Territory communities and five town camp regions where CDEP was being phased out.

While CDEP is being restored, the process of converting CDEP positions into government service delivery jobs has been continuing. By 30 June 2008, 1312 jobs had been created—1,159 Australian Government funded positions and 153 jobs in territory and local government services.


2007–08 Budget measuresA Better Future for Indigenous Australians—Centrelink access sites —continuation of fundingCentrelink access sites help to provide Indigenous families and communities with access to Centrelink’s services in rural and remote Australia. The Government will provide $3.1 million through this measure to continue funding 50 sites.

A Better Future for Indigenous Australians—continuation of Indigenous social and economic researchThe aim of research into the social and economic circumstances of Indigenous people is to provide FaHCSIA with a deeper understanding of a broad range of Indigenous issues, and to contribute to the development of new policies.

Research projects commenced in 2007–08 as part of this program included:

modelling the effects of social and economic determinants of health and their ◗

contribution to the health disparity between Indigenous and non-Indigenous people in collaboration with the Department of Health and Ageing

contextual profiles of selected Cape York and other Queensland communities ◗

support for Indigenous researchers through the Australian Institute of Aboriginal and ◗

Torres Strait Islander Studies.

A Better Future for Indigenous Australians—continuation of the Cape York Digital NetworkThe Cape York Digital Network (CYDN) is a service arm of Balkanu Cape York Development Corporation. CYDN is a technological service which establishes information and communication centres throughout Cape York Communities to promote economic, social and employment development. CYDN provides services including IT support, internet and telecommunications. Their objective is to provide support for users and build communications capacity in communities. Individuals and families can utilise services including computers, internet, and video conferencing, as well as supporting homework centres in some communities.

The project was reviewed in September 2007 as per the terms of the four-year funding agreement. FaHCSIA’s operational funding contribution includes salaries for community-based officers, repairs and maintenance, meetings and travel expenses. CYDN generates revenue through a commercial fee for service and the provision of telecommunications in six regional hubs throughout Cape York. Communities that have commercial arrangements with CYDN include Napranum, Hope Vale, Coen, Weipa, Umagico and Mapoon.

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A Better Future for Indigenous Australians—enhancing opportunities for employment and participation in remote communitiesThe removal of Remote Area Exemptions (RAEs) improves the skills of job seekers by increasing their participation in work preparation activities in remote communities so that they are better equipped to apply for and win local jobs.

As at 30 June 2008, RAEs have been removed in 217 communities and 861 associated outstations across Australia. This includes 86 communities and 654 outstations in the Northern Territory and covers all prescribed communities and outstations that are part of the NTER.

The removal of RAEs led to collaboration between numerous stakeholders, including the Department of Education, Employment and Workplace Relations, Centrelink, employment service providers (including Structured Training and Employment Project employment-related service providers) and affected communities and individuals. This coordinated approach is essential in bringing about generational change and creating sustainable participation outcomes. As a result, many job seekers are now engaged with employment services for the first time, enabling them to be better placed to apply for jobs in their local community.

A Better Future for Indigenous Australians—foundations for Indigenous welfare reformIn 2007–08, the Department worked on the development and implementation of income management as part of the NTER.

The NTER has introduced compulsory income management of income support and family payments for people in prescribed areas. Income management directs 50 per cent of certain welfare and family payments to agreed priority expenses such as food, utilities and clothing. Income management is intended to ensure that payments meant to benefit children are used for the benefit of children and are not directed towards harmful behaviours.

Income management is applied as a whole-of-community response and affects all community members receiving a relevant welfare payment. It is introduced on a community-by-community basis.

A Better Future for Indigenous Australians—Indigenous housing and infrastructure reformsThe Strategic Indigenous Housing and Infrastructure Program will have a strong focus on local Indigenous employment and training in the Northern Territory. There will be opportunities for Indigenous people to undertake accredited training, as well as employment on large construction projects. The program also includes significant


community consultation and supports innovation in design and construction. Each targeted community will be consulted throughout the project to identify their individual needs and develop solutions to provide appropriate housing and related services.

A Better Future for Indigenous Australians—Longitudinal Study of Indigenous Children—continuationThis measure provided $12.1 million over four years to collect longitudinal data on the development of 2,200 Indigenous children in 11 selected urban, regional and rural locations. Using this targeted approach, the study will follow the development and health outcomes of babies and four to five year-olds by interviewing the children, where applicable, and their families and carers each year for the next four years.

A Better Future for Indigenous Australians—opportunities for educationThe construction of a 120-bed boarding facility in Weipa, northern Queensland, and the expansion of 30 places to the existing Wiltja residence in Adelaide, South Australia, have been agreed under the Indigenous Boarding Hostels Partnership initiative. These facilities will support Indigenous secondary students from remote communities who wish to access education in regional and urban areas. This measure applies to Outcomes 1 and 2.

Efficiencies in service delivery agenciesThe Government-announced savings will be achieved from efficiencies identified in Centrelink, as well as Medicare Australia and the Child Support Agency. Further details can be found in the FaHCSIA Portfolio Budget Statements 2008–09.

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casE study—bowravillE sHarEd rEsPonsibility agrEEmEnt

Bowraville is a small country town on the mid-north coast of NSW that has the second largest Indigenous population in NSW. The town faces significant social issues, including high unemployment, family violence, crime and substance abuse. In response to these issues, and following a consultation process involving community meetings and surveys, the community developed a Community Strategic Plan.

As various levels of government have an important role to play in the plan’s implementation, Bowraville has entered into a comprehensive Shared Responsibility Agreement (SRA) with the Australian and NSW Governments. FaHCSIA, as an Australian Government partner in this process, will have a significant role in helping the community to access appropriate government resources.

The two key improvements the agreement seeks to achieve are a safer community and increased school attendance. The agreement has a steering committee that will assess feedback from the community facilitators on the progress made toward meeting these goals.

Developed during 2008, the SRA provides a framework that will coordinate Australian Government services and resources through the Coffs Harbour Indigenous Coordination Centre and NSW State Government. It will follow both the Council of Australian Governments’ endorsed principles for Indigenous service delivery and the NSW Government’s Two Ways Together Plan, which sets out how the state government plans to improve the lives of Aboriginal people and their communities through to 2012.


Portfolio Additional EstimatesAboriginal Employment Strategy—reconciliation and youth activitiesFaHCSIA entered into a $6 million three-year agreement with Aboriginal Employment Strategy, a not-for-profit organisation that leverages corporate and philanthropic support for placing and mentoring Aboriginal people into employment. The agreement comprises practical reconciliation activities, an Aboriginal Youth Entrepreneurial Program and an Ambassador Program. These components focus on increasing awareness and changing attitudes through employment and training opportunities, increasing the number of Aboriginal people in non-traditional roles, introducing Aboriginal students to work experience and traineeships and reducing anti-social behaviour and crime and violence.

Northern Territory Emergency Response—employment and welfare ReformThrough Supplementary Estimates, the Department received $40.625 million to implement income management in the Northern Territory. Centrelink delivers income management services to people in prescribed areas of the Northern Territory and received $37.060 million from the total appropriation to perform this role. Centrelink conducts community information sessions, interviews people to establish regular payment deductions for priority needs and provides follow-up servicing to ensure people continue to access their income managed funds. Administered funding of $1,178 million was provided for community stores licensing assessment activities, to ensure community stores operating income management accounts met quality and administrative standards. Departmental funding of $2.388 million allowed for the coordination and implementation of income management and community stores licensing policy.

Yamatji—Native Title Representative Body—additional funding for resolution of native title claim issuesThese funds were provided for connection research on Native Title claims in the Pilbara region that cover areas in which Rio Tinto have a mining interest. Most of the funds were expended by the Yamatji Marlpa Barna Baba Maaja Aboriginal Corporation (Yamatji) this financial year, with the balance carried forward to 2008–09 for completion of the project. Without the additional funding provided to Yamatji for the connection research, it would have taken up to 10 years to complete the work from ongoing funding levels.

Reconciliation—Australia’s ongoing commitmentThe Department implemented the Government’s commitments to a National Apology and a national Indigenous representative body by undertaking consultations with Indigenous people, and through broader community activities designed to promote and advance reconciliation among all Australians.

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The projects were funded through existing allocations—the Indigenous Communities Strategic Investment Fund and the Indigenous Leadership Program.

Welfare Reform—Cape York TrialThe Cape York Welfare Reform trials commenced on 1 July 2008. The trials are a partnership between the Australian and Queensland Governments, the Cape York Institute for Policy and Leadership and the four communities of Aurukun, Hope Vale, Coen and Mossman Gorge.

During 2007–08, FaHCSIA took the lead role in ensuring that the Government’s contribution to the trials was ready for implementation from 1 July 2008. This has included legislative amendments, securing staff and financial resources, establishing governance arrangements and monitoring progress, stakeholder management, policy development and implementation planning.

Welfare reform in Cape York is a process of moving away from passive welfare dependence towards engagement in the real economy. The basic premise of the trials is that four things must occur: rebuilding of social norms, reform of incentives, normalisation of housing and a retreat of government from the domain of individual responsibility.

The measures included in the trials consist of activities across the four reform areas, including:

attaching obligations in relation to child wellbeing, school attendance, lawful behaviour ◗

and responsible tenancy, to be monitored through a newly-established Queensland statutory body, the Family Responsibilities Commission

providing supported self-help services to assist individuals in meeting their parental ◗

responsibilities and normal behavioural expectations

improving children’s education through a remedial literacy program and incentives for ◗

parental financial contributions to their children’s education

supporting participation in the real economy through making communities more ◗

business friendly, CDEP program and employment services reform and mobility schemes to facilitate the take-up of jobs or education outside of communities

normalising housing through proper tenancy agreements and the promotion of ◗

home-ownership opportunities.

This measure applies to Outcomes 1, 2 and 4.


rEconciliation wEEk 2008: it’s all our story—join tHE convErsationNational Reconciliation Week is an important time. It allows Indigenous and non-Indigenous Australians to focus on the issue of reconciliation, reflect on the past, and embrace the future of a united nation. Events celebrating Reconciliation Week 2008 were held from 27 May until 3 June.

To mark the occasion, FaHCSIA National Office staff participated in an Indigenous reconciliation workshop. A dance troupe, which included FaHCSIA staff, performed a number of dances illustrating aspects of life in the Torres Strait. Louise Brown, a local Ngunnawal elder, opened the workshop with a Welcome to Country.

Staff then took part in discussions with the Indigenous Leadership and Engagement Group. They were asked to consider the importance of reconciliation, and to think about what they could do to strengthen reconciliation between Indigenous and non-Indigenous Australians. Participants in the workshop took away a better understanding of reconciliation and what it means for them on a practical level.

in focus—launcH of ‘womEn artwork’ at rEconciliation PlacEOn 11 July 2007, the ‘Women Artwork’ was unveiled in Reconciliation Place.

The ‘Women Artwork’ celebrates the contribution of Lady Jessie Street, Dr Evelyn Scott, AO and Dr Faith Bandler AM to reconciliation.

The artwork serves to remind us of the determination of these women and their collective contribution to Reconciliation in Australia—in particular their roles in the 1967 Referendum.

‘Women Artwork’ Designers: Belinda Smith, Rob Tindal. Graphic Designer: Jennifer Marchant.

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EvaluationsA research and evaluation plan for whole-of-government activities in Indigenous affairs for 2007–10 is available on the Department’s website at: www.fahcsia.gov.au.

It outlines research and evaluation activities to be undertaken by the Office of Indigenous Policy Coordination (OIPC) Group. The plan was prepared in consultation with Australian Government agencies, as represented in the Secretaries’ Group on Indigenous Affairs. Research and evaluation will inform whole-of-government Indigenous policy and its implementation.

Key evaluations progressed and/or completed in 2007–08 include the following:

Building a Better Future: Indigenous housing to 2010In May 2001, Australian and State and Territory Housing Ministers endorsed a 10-year statement of future directions for Indigenous housing, Building a Better Future: Indigenous Housing to 2010 (BBF). The BBF affirms the Housing Ministers’ commitment to improving housing and environmental health outcomes for Indigenous Australians. The BBF statement recognises that Indigenous housing is a major national issue requiring priority action.

A mid-term review of the BBF was undertaken in 2005–06. Following the completion of the review, the July 2007 meeting of the Housing Ministers’ Conference (HMC) supported the findings of the review and affirmed a revised BBF Statement. The HMC has reaffirmed the directions and strategic intent of the BBF Statement.

Implementation Review of Indigenous Coordination CentresThe 2007 Review of Indigenous Coordination Centres (ICCs) showed that the ICC model is effective in providing the community-level relationships and instruments for the delivery of many of the Government’s Indigenous programs. Continuous business improvement is implicit in the model, which focuses on developing flexible funding solutions through a range of strategic interventions and better information sharing between stakeholders.

Shared Responsibility AgreementsIn July 2007, Morgan Disney and Associates completed the Implementation Review of Shared Responsibility Agreements: Don’t let’s lose another good idea, available at: www.fahcsia.gov.au.

The review was based on an analysis of 80 individual SRA reviews and a sample of three ICCs implementing SRAs. It investigated ways in which the negotiation and development of SRAs could be improved.


Communities in CrisisIn early 2007, FaHCSIA commissioned SGS Economics and Planning Pty Ltd to evaluate the Communities in Crisis initiative. The evaluation covered a sample of communities where intensive work had already been undertaken, including Balgo, Beagle Bay, Kalumburu and Yalata. The evaluation looked at what was working well and what could be improved at each site and noted that interventions were tailored to individual community needs.

The evaluation found that, for communities experiencing crisis, a holistic response by government and other stakeholders is needed, as well as ongoing support after the community moves out of crisis.

Petrol Sniffing Strategy EvaluationAn evaluation approach for the Petrol Sniffing Strategy (PSS) was developed in late 2007. The first two components of this are underway. It includes an independent review of the first phase of the PSS. The review was concluded in early 2008 and examines the first 12 months of the PSS.

The second initiative under the evaluation approach is the development of the PSS Evaluation Framework. The framework will provide a structure for PSS evaluation activities within FaHCSIA and across agencies.

Baseline Community Profiles in priority communitiesBaseline Community Profiles (BCPs) are a critical part of the evaluation approach for whole-of-government initiatives in Indigenous communities. The Department is working in partnership with state and territory governments and local communities to establish BCPs in selected sites.

The BCPs give a comprehensive snapshot of a community at a point in time, using both quantitative and qualitative data. This forms a basis for subsequent monitoring and evaluation of interventions and programs provided in the community. The profiles are also a tool for Indigenous communities to use as part of their planning. There are BCPs for Beagle Bay, Balgo, Kalumburu, Yalata and Galiwin’ku. BCPs under development include Mornington Island, Nguiu, Palm Island, Oombulgurri, Wyndham, Ringers Soak (Kundat Djaru), Bililuna (Mindibungu), Warmun (Turkey Creek), Kununurra, Halls Creek and Mulan and Groote Eylandt.

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casE study—australia 2020 summit

The Australia 2020 Summit was intended as a genuinely inclusive, national conversation to generate new and informed ideas about our long-term challenges.

FaHCSIA staff assisted with the administrative processes relating to participation in the options for the future of Indigenous Australians stream and the strengthening communities, supporting families and social inclusion stream of the summit.

Fifteen people volunteered to be scribes for the future of Indigenous Australia stream. Ten were employees of the Department (including the lead scribe at the SES Band 2 level). Three volunteers were officers of the Treasury, Centrelink and the Department of the Prime Minister and Cabinet while the remaining two acted as facilitators.

The Indigenous stream received 705 submissions from the public. The most constant theme amongst the submissions was the need for greater understanding between Indigenous and non-Indigenous Australians. In particular, many submissions stated that more should be done to promote awareness and understanding of Indigenous culture and history within mainstream Australian society.

The importance of increasing and improving educational and employment opportunities was also extensively discussed. A large number of submissions also called for ‘real’ consultation with Indigenous Australians on the issues affecting their lives.

19 April 2008—Minister for Families, Housing, Community Services and Indigenous Affairs, the Hon. Jenny Macklin, MP, speaking at the Options for the Future of Indigenous Australia Stream at the Australia 2020 Summit, held in Parliament House in Canberra.


Output Group 1.1Whole‑of‑government coordination of policy development and service delivery for Indigenous Australians

Departmental outputs:

Policy services and program management ◗

Service delivery ◗

footPrints in timE—longitudinal study of indigEnous cHildrEn

A landmark study, Footprints in Time—Longitudinal Study of Indigenous Children, will track the long-term development of 2,200 Indigenous children from communities across Australia. Beginning in April 2008 and led by Professor Mick Dodson, the study will give researchers the capacity to look in depth at the early childhood experiences of Indigenous children and how these experiences influence their future.

The study will provide policy-makers with a completely new evidence base to improve the design and delivery of program and policy interventions for Indigenous children in the early years. Collecting data from 2,200 children, starting with two age groups (6–18 months and three and a half to four and a half years), the study will trace how their circumstances change over at least four years. The study will include children living in diverse locations across Australia, including both rural and metropolitan towns.

It will cover such things as the structure of households and who lives there, child health and nutrition, major life events, how family members interact with children, and the social conditions in which they live.

Designed in consultation with Indigenous stakeholders, including individuals and communities, academics, health professionals and community service providers, the study is a key part of the Australian Government’s Indigenous Early Childhood package to close the gap between Indigenous and non-Indigenous Australians.

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Policy services and program management

Price

Estimate $31.129m

Actual $30.469m

Quality—assurance indicator: The Department ensures that the service providers meet terms and conditions of funding

Estimate 95% Guidance, standards and processes are in place to ensure that terms and conditions of funding are met.

Actual Met departmental standards

Quality—assurance indicator: Facilitation of high quality whole‑of‑government policy, including negotiation of bilateral agreements with state and territory governments

Estimate Level of stakeholder satisfaction with policy outputs and bilateral agreements

Intensive whole-of-government policy development underpinned a number of government initiatives, including the NTER and the COAG Indigenous reforms. A new bilateral agreement was signed with the Victorian Government.

Actual Individual agencies and jurisdictions did not provide direct feedback on policy and bilateral agreements

Quality—assurance indicator: Research and evaluation is of a high standard (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development

Estimate Level of satisfaction with research and evaluation outputs

The reports met Steering Committee Quality Standards.

Actual Satisfactory

Quality—assurance indicator: Service agreements/contracts that meet legislative, government policy and departmental requirements in place with all service providers

Estimate 95% The variance is +5%.Standard form service agreements and contracts are used and any variations must be cleared with the Department’s Legal Services area.

Actual 100%


Quality—client satisfaction indicator: Ministers and their offices are satisfied with the quality of policy advice and Department meets standards for policy advice

Estimate 95% Ministers and their offices did not provide feedback on individual output groups, but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report, on page 314.

Quantity indicator: Major pieces of research and evaluation completed

Estimate 0 The variance is +15.The original estimates for Output Group 1.1 and 1.2 for this indicator were in error and should have totalled 15 when aggregated. This indicator result covers both Output Groups 1.1 and 1.2.

Actual 15

Quantity indicator: Number of contracts/service agreements under management

Estimate 30 The variance is –22.Note: total does not include IT specialist staff currently working on the Indigenous Information and Analysis section of OIPC. Actual 8

Quantity indicator: Number of service providers under management

Estimate 120 This indicator is part of the review process outlined on page 46 of this report.

Quantity indicator: Number of items to Ministers’ offices

Estimate 1000 items of ministerial correspondence165 submissions and briefings

Detailed information on actual results for this indicator can be found in Part 3 of this report, on page 314.

Service delivery

Price

Estimate $37.452m

Actual $36.659m

Quality—assurance indicator: Service providers deliver services to the standards agreed with FaHCSIA

Estimate 95% This indicator is part of the review process outlined on page 46 of this report.

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Administered items:

Community Housing and Infrastructure ◗

Community Clean Up program ◗

CHIP—Municipal Services ◗

Indigenous Housing and Infrastructure ◗

Community Development Employment Projects ◗

Indigenous Communities Strategic Investment ◗

Consultations on Indigenous Apology ◗

Shared Responsibility Agreements Implementation Assistance Program (SRAIAP) ◗

Family and Community Network Initiative ◗

Indigenous Leadership ◗

Native Title and Land Rights ◗

Northern Territory Emergency Response ◗

Employment and Welfare Reform ◗

Ranger Payment ◗

Public Awareness ◗

Repatriation ◗


Administration of Native Title and Land Rights ◗

Administration of Repatriation Program ◗




casE study—indigEnous lEadErsHiP Programs

FaHCSIA offers three Indigenous Leadership Programs that encourage participants to develop a vision for the future and to engage in planning to achieve that vision. The three programs are: the Indigenous Community Womens Leadership Program, the Indigenous Community Mens Leadership Program, and the Indigenous Community Youth Leadership Program.

Specific skills taught include negotiation, financial management, networking, advocacy and leadership. A five-day residential component was held in Canberra, with all participant travel and accommodation expenses met by FaHCSIA.

Sharron Condren, Karl Briscoe, Sonia Townson, Laurie Rankine, Danielle Lovegrove and Tammy Hunter have all undertaken the training. Sharron reports that the program has, ‘helped me find my voice and given me the ability to express myself.’ Karl now has the confidence to undertake future projects in his community, while Sonia has put herself forward for a major leadership role in her Local Council in the next election.

Laurie says the program, ‘helped me realise that my dreams are realistic and achievable.’ Danielle, winner of the Youth Citizen of the Year award, reports that it, ‘improved my communication skills and helped me widen my networks.’ Tammy enjoyed the program, which has increased her networking circle and her personal skills. She recently received the Churchill Fellowship Award and has been visiting Indigenous communities in New Zealand, Canada and the United States.

Community Housing and Infrastructure

Price

Estimate $366.385m

Actual $365.271m

Community Housing and Infrastructure Program (CHIP)—Community Housing and InfrastructureCHIP provides funding for housing, municipal services and environmental health-related infrastructure, with a focus on the needs of Indigenous people in remote communities.

The Australian Remote Indigenous Accommodation (ARIA) program will commence from 1 January 2009, replacing CHIP.

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ARIA’s purpose is to reform Indigenous housing and infrastructure delivery arrangements through bilateral agreements with state and territory governments.

This will be achieved through: the construction and purchase of additional housing; repair and upgrades of community owned and managed rental housing; repairs and upgrades of existing housing stock and housing-related infrastructure; major capital projects (power, water and sewerage); and funding to state, territory and local governments to ensure that Indigenous people have access to essential services that meet their needs.

Community Clean Up program

The Community Clean Up program is a component of the NTER which is funded under CHIP. The program aims to improve Indigenous health through initial safety fixes and minor house repairs in existing Indigenous housing stock in Northern Territory communities.

Quality—assurance indicator: Jurisdictions responsible for delivery of remote Indigenous housing and infrastructure use the National Indigenous Housing Guide to inform planning, program management, procurement and quality assurance in design, construction and maintenance of housing and infrastructure

Estimate 100% of jurisdictions use the guide

The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 100%

Quantity indicator: Number of new houses acquired or constructed

Estimate 300 approximately The variance is –186.Actual numbers for 2007–08 are not finalised until state and territory jurisdictions provide their financial and performance reports to the Department at 31 December 2008. Estimated numbers provided here are based on information available as at or near 30 June 2008. Actual numbers for 2007–08 are finalised in January 2009.

Actual 114

Quantity indicator: Number of upgraded houses

Estimate 1,200 approximately The variance is –577.Actual numbers for 2007–08 are not finalised until state and territory jurisdictions provide their financial and performance reports to the Department at 31 December 2008. Estimated numbers provided here are based on information available as at or near 30 June 2008. Actual numbers for 2007–08 are finalised in January 2009.

Actual 623

Quantity indicator: The number of communities assisted with upgrades of essential services (power, water, sewerage and internal roads)

Estimate Up to 100 communities assisted

The variance is +50.Estimate was exceeded due to increased priority given to funding essential services and road upgrades in remote and very remote communities.Actual 150


at a glancE—community clEan uP

The Community Clean Up (CCU) program was a one-off initiative under the Northern Territory Emergency Response (NTER). It was targeted at NTER communities with the aim of:

Surveying the condition of buildings in these communities ◗

Undertaking ‘make safe’ emergency repairs to ensure that these ◗

buildings were safe for use

Providing some minor repairs to improve the standard of ◗

these buildings

Collecting data on community housings to inform future ◗

repair and maintenance work as well as major upgrades of houses under the new Strategic Indigenous Housing and Infrastructure Program.

The CCU program has been completed in 68 communities. Surveys have been done on 3,174 properties with 3,044 of these having ‘make safe’ works and 2,933 having other minor repairs.

CHIP—Municipal Services

The Municipal Services output provides recurrent funding for the provision of essential services to Aboriginal and Torres Strait Islander people. Funding is provided to cover the costs of municipal services, such as water, power, sewerage and roads maintenance for Indigenous communities not receiving municipal services from state, territory and local governments.

Effectiveness—targeting indicator: 95 per cent of municipal services funding will be provided to Indigenous communities in rural and remote areas of Australia

Estimate 95% Actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 95%

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Indigenous Housing and Infrastructure

Fixing Houses for Better Health is a sub-program of CHIP. The program is aimed at improving Indigenous health by fixing health and safety systems in Indigenous housing, and increasing the skills of local people to maintain their own houses in the long-term.

Quality—assurance indicator: Improvement in the functionality of remote Indigenous housing as indicated by Fixing Houses for Better Health (FHBH)

Estimate All houses assessed under FHBH will be at least 60% functional in accordance with FHBH methodology

Most FHBH projects have commenced, but are not yet complete. Final assessments will be completed once all projects are complete. A final program report incorporating these indicators will be delivered shortly after 30 June 2009.

Actual Not yet known

Community Development Employment Projects programThe Community Development Employment Projects (CDEP) program provides participation opportunities for Indigenous people through activities which develop skills and improve employability. This assists participants to move into employment outside the CDEP program. Total expenditure in 2007–08 was $364.0 million. This amount includes expenditure by the former Department of Employment and Workplace Relations prior to the Administrative Arrangements Order of 3 December 2007.

Price

Estimate $223.187m

Actual $192.534m

* Please note: This price indicator only includes the CDEP appropriation from 3 December 2007, when the CDEP program was transferred to the FaHCSIA portfolio.

Quantity indicator: Utilisation of program places

Estimate 100% The variance is –28 per cent.This has occurred due to the ongoing increase in the number of participants moving off the CDEP program and into employment, as well as the impact of other reforms, including compulsory job network registration and the introduction of time limited participation.

Actual 72%

Quantity indicator: Proportion of non‑Indigenous participants

Estimate 3% The variance is –2 per cent.This result is positive, as it reflects the decrease in non-Indigenous participation in the program. This continues the trend of previous years.

Actual 1%


Indigenous Communities Strategic InvestmentThe Indigenous Communities Strategic Investment, program builds sustainable improvements for Indigenous people and communities, achieved through a range of flexible initiatives in Indigenous communities. Where appropriate, the initiatives will build on a clear commitment to share responsibility between the community and government, leverage contributions from other government agencies (including states and territories), and/or the corporate and philanthropic sectors.

This program contains the following components which were previously separate programs:

Combating Petrol Sniffing ◗

Indigenous Affairs Litigation ◗

Shared Responsibility Agreements Implementation Assistance Program ◗

Family and Community Network Initiative. ◗

Price

Estimate $28.860m*

Actual $28.639m

* This is a revised estimate taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements

Consultations on Indigenous Apology*

Quality indicator: Apology is made to the Indigenous people by 30 June 2008

Estimate The Apology is made The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The National Apology to Australia’s Indigenous Peoples was made on 13 February 2008.

Actual The Apology was delivered by the Prime Minister on 13 February 2008

Quality indicator: Consultation strategy for a national representative body is put in place by 30 June 2008

Estimate Consultation strategy put in place

The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The consultation strategy was put in place and announced by Minister Macklin on 12 July 2008. Actual A consultation

strategy is in place and will be implemented from July 2008

* These performance indicators are taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements

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Shared Responsibility Agreements Implementation Assistance Program (SRAIAP)

The Shared Responsibility Agreements Implementation Assistance program is now part of the Indigenous Communities Strategic Investment (ICSI) program implemented in 2007–08.

Quality—client satisfaction indicator: Indigenous participants believed the investment had improved the economic and social quality of their lives

Estimate 80% SRAIAP now forms part of the overall ICSI program and is no longer reported separately.

Actual N/A

Family and Community Network Initiative

The Family and Community Network Initiative is now part of the ICSI program and is no longer reported separately.

Quality—assurance indicator: Networks and activities are established through the development of strategies and the enhancement of skills to support community members reporting incidents of violence and abuse

Estimate 4 strategies Family and Community Network initiative is now part of the overall ICSI program and no longer reported separately.

Actual N/A

Quantity indicator: proportion of approved and funded activities commenced

Estimate 50% Family and Community Network initiative is now part of the overall ICSI program and no longer reported separately.

Actual N/A

Indigenous LeadershipThe Indigenous Leadership Program develops the individual leadership and capacity of Indigenous Australians. The initiative comprises two components: Indigenous leadership development and the Indigenous Women’s Program (a grants program). In addition, in 2007–08, the program delivered the community engagement component of the NTER to 73 identified communities.

Price

Estimate $9.060m

Actual $8.713m


Effectiveness—capacity indicator: Proportion of participants who rated the contribution of the leadership development courses to their leadership capacity as very good or better

Estimate 80% The variance is +8 per cent.The design and flexibility of the program allows delivery to be adapted to participants of different backgrounds and initial skills.

Actual 88%

Effectiveness—take‑up/coverage indicator: Proportion of participants who successfully completed a practical leadership component of the leadership development course

Estimate 50% The variance is +46 per cent.225 of the 234 registered participants completed a practical leadership component. There was a stronger emphasis on support during the practical phase this year, which improved outcomes for this component.

Actual 96%

Quality—client satisfaction indicator: Proportion of participants in courses and workshops who rated overall course delivery as very good or better

Estimate 80% The variance is +9 per cent.The strong performance reflects the effective organisation of events and the quality of the facilitators and presenters. Actual 89%

Quantity indicator: maximising Indigenous women’s leadership, representation, safety, wellbeing and economic status

Estimate 80 projects The variance is +31 projects.The continued high number of projects this year (there were 118 projects in 2006–07) reflects the management focus on supporting tailored, locally-developed leadership projects delivered with a small amount of funding. The lower average grant amount allows more projects to be funded.

Actual 111 projects

Quantity indicator: number of national leadership development courses/programs and regional workshops/leadership workshops

Estimate 3 national leadership development courses12 regional workshops

The actual result for national leadership development workshops was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. Three national leadership development programs were delivered for Indigenous women, men and youth.For regional workshops, the variance was +9.Twenty-one regional leadership programs were delivered for Indigenous women, men and youth. The positive variance is due to increasingly high demand for leadership workshops in regional areas. For example, 523 applications were received for the national programs, with 299 positions offered, leaving 224 interested people still wanting access to the program.

Actual 3 national leadership development courses21 regional workshops

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Native Title and Land RightsThe Native Title and Land Rights program supports Aboriginal and Torres Strait Islander people to exercise their legal rights in relation to land and sea under the Native Title Act 1993. The program provides access to professional services for native title clients through Native Title representative bodies and other native title service providers.

Price

Estimate $65.253m*

Actual $65.249m

* This is a revised estimate taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements

Quality—assurance indicator: Facilitating the effective use of Indigenous land

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 95%

Quality—client satisfaction indicator: Effective support provided to enhance the delivery of professional native title and land rights services to Indigenous people


Actual 95%

Quality—client satisfaction indicator: Effective support to Indigenous land claimants and title holders


Actual 95%

Quantity indicator: Professional native title services delivered in native title representative areas and effective management of Commonwealth land rights legislation

Estimate 16 The variance is +1.This is due to a small project funded to the Torres Strait Regional Authority—a recognised Native Title representative body that receives its usual funding via a direct appropriation.

Actual 17

Northern Territory Emergency Response*

Price

Estimate $127.139m

Actual $127.138m

* This performance indicator is taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements


Employment and Welfare Reform*

Quality indicator: Conversion of Australian and Northern Territory Government‑related positions from CDEP program to real jobs

Estimate $41.07m The variance is –$23.35 million.A number of factors have acted to delay the rollout of positions, including local government reforms in the Northern Territory and difficulties negotiating contracts with some service providers. There was also a significant reduction in the number of local government service delivery jobs jointly funded with the Northern Territory Government, following further analysis of council workforce requirements.

Actual $17.72m

Quantity indicator: Up to approximately 2,000 former CDEP program Australian and Northern Territory Government related service delivery positions

Estimate 2,000 The variance is –688.The remaining positions are expected to be confirmed in early 2008–09 and along with additional positions that have been identified, will bring the number of real jobs created to 2,049.

Actual 1,312


Ranger PaymentThe Ranger Agreement, completed under the former Section 44 of the Aboriginal Land Rights (Northern Territory) Act 1976, was made between the Government and the Northern Land Council in November 1978. The agreement provides for various payments in respect of mining on the Ranger Project Area, which is on Aboriginal land. Under this agreement, the Government agreed to pay $0.2 million annually to the Northern Land Council as a form of rental.

Public AwarenessThe Public Awareness Program has two elements:

Public Awareness, which funds selected activities capable of reaching a significant ◗

audience of non-Indigenous people

the National Aborigines’ and Islanders’ Day Observance Committee (NAIDOC), which ◗

funds the annual Indigenous community celebrations during NAIDOC Week (first full week in July).

The objective of the Public Awareness Program is to:

encourage in the wider community an understanding of, and respect for, Aboriginal and ◗

Torres Strait Islander cultures

develop positive attitudes towards Indigenous Australians ◗

inform the wider community about contemporary issues that affect Aboriginal and ◗

Torres Strait Islander individuals and communities.

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Price

Estimate $2.858m

Actual $2.759m

Quantity—assurance indicator: Number of events and initiatives which met the guidelines of the program

Estimate 100 The variance is +550.A total of 330 organisations were funded to conduct approximately 650 separate activities, the majority of which related to local NAIDOC celebrations. Many organisations managed multiple NAIDOC activities under the one grant. Nineteen of the 330 organisations conducted public awareness activities unrelated to NAIDOC.

Actual 650

RepatriationThe Repatriation Program funds activities related to the return of Indigenous ancestral remains held in overseas institutions. This involves:

support for negotiations with, and provenancing work on remains originating in ◗

overseas institutions

organising, packaging and transportation of remains from overseas ◗

funding overseas travel for community representatives in special circumstances ◗

funding communities of origin to receive and organise ceremonies for their ◗

repatriated remains

consulting about, and providing care for those remains from overseas that cannot be ◗

returned to country.

Price

Estimate $0.543m The variance is –$0.025m.It was forecast that community representatives from Arnhem Land would visit the USA before 30 June 2008.As the visit was delayed until after 30 June, the $25,000 allocated for the trip was not spent within the 2007–08 financial year.

Actual $0.518m

Quality—client satisfaction indicator: Facilitating the repatriation of human remains

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The communities that were consulted and the overseas institutions that were approached during the year all expressed satisfaction with the facilitation role of the Australian Government.

Actual 100%


Quantity indicator: Percentage of repatriated remains returned to the communities of origin ready to receive them

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Remains belonging to Perth (Western Australia) were repatriated from Edinburgh University. Other remains are awaiting return to communities when they are able to receive them.

Actual 100%

Quantity indicator: The number of overseas institutions requested to return remains to Australia

Estimate 10 The variance is –3.Requests were made to institutions and government agencies in the Czech Republic, Netherlands, Russia, Scotland and Sweden. Considering that requests take some time to process by overseas governments and institutions and that, in some cases, amending legislation is needed, the results indicate successful negotiations.

Actual 7

Administration of Native Title and Land Rights

Quality—client satisfaction indicator: Policy and processes for the effective support and monitoring of organisations funded under the Native Title and Land Rights programs are developed in compliance with legislative requirements

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.During the reporting period, departmental officers met with the Native Title Representative Bodies (NTRBs) and Native Title Service Providers (NTSPs) as a group to discuss current process and review annual progress. It is recognised that during the reporting period the NTRBs and NTSPs met their reporting obligations.

Actual 100%

Quantity indicator: Consultants and contractors engaged for purposes pursuant to our obligations in administering the Native Title and Land Rights program

Estimate 10 The variance is +7.Seventeen consultants/contractors were engaged in 2007–08. The additional consultants/contractors were engaged to:

provide services involved in township leasing and land tenure ◗

arrangements (2)provide services associated with NTRB amalgamation/ ◗

rationalisation (4)conduct a review of an NTRB (1). ◗

Actual 17

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Quantity indicator: Engagement with bodies funded under the Native Title Act 1993 and with other bodies operating under land rights legislation

Estimate 16 The variance is +1.Sixteen NTRBs and NTSPs were funded to deliver services to Native Title claimants and other stakeholders in the Native Title system on the mainland. In addition, there was ongoing engagement and a one-off project with limited program funding to the Torres Strait Regional Authority as the recognised representative body for the Torres Strait region.

Actual 17

Quantity indicator: Engagement with Statutory Land Councils within the Northern Territory

Estimate 4 The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Departmental officers met with the Northern Territory Land Councils to discuss township leasing and other engagement took place as needed.

Actual 4

Administration of Repatriation Program

Quality—client satisfaction indicator: Repatriation management policy and strategy effectively implemented to agreed standards

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Consultation with key stakeholders was undertaken satisfactorily. With assistance from the Department of Foreign Affairs and Trade (DFAT), positive discussions were held with governments and institutions in Austria, Czech Republic, Germany, Italy, Netherlands, Sweden, the UK and the USA regarding the return of remains.Consultations regarding specific returns to the community were successfully undertaken with: the Ngarrindjeri in South Australia; Oenpelli (Gumbalanja) and Groote Eylandt in the Northern Territory; the Tasmanian Aboriginal Centre; the Gundjitmara of Victoria, and with the Victorian Government in relation to other Victorian remains.Discussions were held with the National Museum of Australia on service delivery arrangements for the storage, provenancing and community support for remains repatriated from overseas. A new Memorandum Of Understanding was approaching completion.Constructive working relations continued with relevant government agencies, notably DFAT, the Department of Environment, Water Resources, Heritage and the Arts, and the Department of the Prime Minister and Cabinet.

Actual 100%



Price

Estimate $32.192m

Actual $31.510m

Quality—assurance indicator: Department ensures that service providers meet terms and conditions of funding

Estimate 100% Contract documents with service providers set out monitoring and reporting requirements including expenditure acquittals, performance measurements and reporting milestones. Due to operational and time factors not all terms and conditions may be met to 100 per cent of the contract requirements by all service providers. Project and contract managers work with service providers to deliver the required outcomes regardless of failure to meet 100 per cent of the contract terms and conditions. In the event of a major default by a service provider further funding may be restricted or the contract may be cancelled.

Actual N/A

Quality—assurance indicator: Research and evaluation is of a high standard, (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development

Estimate 100% The reports met Steering Committee Quality Standards.

Actual 100%


Estimate 100% Standard form service agreements and contracts are used and any variations must be cleared with the Department’s Legal Services area.Actual N/A


Estimate 100% *Ministers and their offices did not provide feedback on individual output groups, but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report, on page 314.

Actual N/A*


Estimate 20 Refer to this indicator for Output Group 1.1, on page 80, as results for Output Groups 1.1 and 1.2 have been aggregated.

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Estimate 2,900 items of ministerial correspondence200 submissions and briefings


Service delivery

Price

Estimate $158.336m

Actual $154.981m




Output Group 1.3Incorporation, regulation and capacity building of Indigenous corporations

Departmental items:


oric in focus—mark bin bakar

Mark Bin Bakar was the 2007 National NAIDOC Person of the Year and Western Australia’s Australian of the Year 2008. He is also known as Mary G—a well-known radio presenter, musician and advocate for Indigenous Australians. As ambassador for the Office of the Registrar of Indigenous Coordination (ORIC), Mary G promotes good governance and the work of ORIC through the media and direct work with Indigenous corporations.

Service delivery

Price

Estimate $6.390m

Actual $6.255m

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Quality—assurance indicator: Operations consistent with Service Charter

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The Office of the Registrar of Indigenous Corporations (ORIC) performed to a high level in accordance with the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act) and ORIC’s service charter, and provided its services in a manner that was efficient, effective and relevant to the needs of its clients.ORIC’s commitment to its clients included: treating people with courtesy and respect; respecting culture and traditions; providing accurate and relevant information; acting fairly and professionally; and providing services in a timely and accountable way. This commitment continues to be reflected in the CATSI Act, which takes into account the particular needs and circumstances of Indigenous corporations, while requiring modern standards of governance and accountability.

Actual 100%

Quality—assurance indicator: Percentage of corporations compliant with reporting requirements under the Corporations (Aboriginal and Torres Strait Islander) Act 2006

Estimate 55% (target being increased progressively)

The variance is +4 per cent.The results reflect ORIC’s follow-up program, which has assisted more corporations to meet compliance targets.Under the CATSI Act, for the 2007–08 reporting year, all corporations were required to submit certain documents to ORIC that were placed on the public register, including a list of members and financial reports, unless the Registrar exempted the corporation from doing so.

Actual 59%

Quality—assurance indicator: Percentage of large corporations compliant with reporting requirements under the Corporations (Aboriginal and Torres Strait Islander) Act 2006

Estimate 100% No corporation was classified as large during 2007–08. Corporation sizes will be re-classified in July 2008 based on 2006–07 annual returns information. Actual N/A

Quantity indicator: Number of days of corporate compliance training and information sessions

Estimate 200 The variance is +4.Training was delivered through the nationally-accredited Certificate IV in Business (Governance) and introductory corporate governance workshops. These were delivered in key areas, including East Kimberley, Palm Island and Central Australia.Training was delivered to individual corporations to provide information on the CATSI Act and to assist them to transition to that Act.Other training assisted corporations to understand changes to reporting requirements and to become, and remain, compliant.ORIC also partnered with the state of Victoria to trial the pilot Diploma of Business (Governance) and delivered introductory and accredited training through the new South Australian partnership.

Actual 204


Quantity indicator: Number of examinations or reviews conducted

Estimate 60 The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Corporations were selected for examination in response to evidenced problems, or as part of a program of rolling examinations responding to risk analysis involving criteria such as size, purpose, time since last examination, compliance status and history of member or other complaints. Of the 60 examinations, the outcomes at June 2008 were as follows:

11 (18 per cent) were operating well and required no further action ◗

36 (60 per cent) required rectification of less serious matters, ◗

which were settled via the issue of a compliance notice under section 439-20 of the Act4 (7 per cent) had serious findings and were issued with notices ◗

under section 487-10 of the CATSI Act which invited them to show cause why the corporation should not be placed under special administration. Of these four, one corporation was placed under special administration and two are pending as at 30 June 20085 (8 per cent) were found to be non-operational and proceedings ◗

to deregister each corporation were initiated3 (5 per cent) required action for wind-up of the corporation ◗

(i.e. the appointment of a liquidator)1 (3 per cent) was pending on a decision for next action ◗

20 special administrations continued from previous years, 3 new ◗

special administrations commenced and 17 ended during 2007–08, leaving 6 special administrations in progress at 30 June 2008.

Actual 60

Examinations initiated, administrations appointed and deregistrations completed are shown in Table 2.2 below. The trend for high numbers of regulatory actions compared to the total number of corporations shows ORIC continued to be a very active regulator.

Table 2.2 Number of examinations initiated, administrations appointed and deregistrations completed 2003–04 to 2007–08

Regulatory actions 2003–04 2004–05 2005–06 2006–07 2007–08

Examinations initiated 54 61 49 50 60

New administrations appointed 7 7 14 7 3

Deregistrations completed 282 269 180 87 32

Reinstatements 0 0 12 2 0

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Figure 2.4 Registered and new corporations by year 1989–90 to 2007–08

Note: The number of registered corporations is the total number of corporations registered less the total number deregistered.

0

500

1000

1500

2000

2500

3000

Number of new registrations finalised

Number of registered corporations

2007–082006–072005–062004–052003–042002–032001–022000–011999–001998–991997–981996–971995–961994–951993–941992–931991–921990–911989–90

Year

Num

ber o

f cor

pora

tion

s

Number of registered corporations Number of new registrations finalised

2007

–08

2006

–07

2005

–06

2004

–05

2003

–04

2002

–03

2001

–02

2000

–01

1999

–00

1998

–99

1997

–98

1996

–97

1995

–96

1994

–95

1993

–94

1992

–93

1991

–92

1990

–91

1989

–90


Figure 2.5 Number of corporations by income and assets reported at 30 June 2008

Table 2.3 Number of corporations by income and assets reported at 30 June 2008

less than $25k

assets$25–50k

assets

$50–100k

assets

$100–500k

assets

more than $500k assets Total

less than $100k income 33 17 13 16 20 99

$100–500k income 7 5 22 90 47 171

more than $500k income 1 0 3 51 259 314

Total 41 22 38 157 326 584

Notes: Income = total grant plus other incomeAssets = total of current plus non-current assetsIncome and assets are for corporations that filed annual returns for the 2006–07 financial year, since financial annual returns for 2007–08 are not due until 31 December 2008.

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Services and assistance that help people to: participate actively in community and economic life; access a responsive and sustainable safety net; and develop their capabilities

The contribution of outputs to Outcome 2Outcome 2 has six contributing outputs:

Outcome 2Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in

the community

Services and assistance that help people to: participate actively in community and economic life; access a responsive and sustainable

safety net; and develop their capabilities

Output Group 2.1

Support for the aged

Output Group 2.4

Addressing youth

homelessness

Output Group 2.3

Support for carers

Output Group 2.5

Support for women

Output Group 2.0

Items applicable

across Outcome 2

Output Group 2.2

Support for people with

disability

Chapter 6

Outcome 2Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the community



OUTCOME 2

Seniors, people with disabilities, carers, youth and women are supported, recognised and encouraged to participate in the community

(a)2007–08

Final estimate

$’000

(b)2007–08

Actual expenses

$’000


$’000

2008–09 Budget

$’000



Appropriations Act 2 958,421 957,305 –1,116 1,009,391

Special Appropriations 34,771,177 34,727,678 –43,499 39,881,857

Subtotal 36,175,328 36,112,682 –62,646 41,405,537

Department outputs



Subtotal 538,596 527,259 –11,337 602,072


Staffing years (including the Social Security Appeals Tribunal) 648 651 – 711

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casE study—national disability awards

The International Day of People with Disability is part of a worldwide celebration that occurs on 3 December each year. It is a United Nations sanctioned day that promotes inclusion and celebrates and acknowledges the achievements of people with disability. In Australia, FaHCSIA is responsible for the Australian Government’s national promotion of the day.

In 2007, FaHCSIA hosted the inaugural National Disability Awards to celebrate the achievements of people with disability.

Twenty-three outstanding Australians were chosen as finalists from over 290 impressive nominations received across five categories.

Recipients of the inaugural National Disability Awards were:

Keith Hayes for his significant contribution to the disability sector over 30 years ◗

Michael Curran for the development of assistive software programs for people ◗

who are blind or vision impaired

Dawn Brooks for her dedication to teaching, social work and her involvement in ◗

the development of the Brain Injury Network of South Australia

Darren Lomman for establishing and managing an organisation that modifies ◗

recreational vehicles for people with disability

Joel Satherley for his achievements in the face of personal hardship. ◗

Award finalist: ‘Thank you to the FaHCSIA staff for the professional and warm way in which you coordinated the National Disability Awards. Your efforts in organising what would have been a lot of forethought and effort was greatly appreciated by myself, my mother and my carer. It was such a pleasure to be involved with the awards, the entire celebration went off so well and was respectful, dignified and lots of fun! Thank you to everyone who was involved in organising the event, and the support given to enable me to travel to Canberra.’

For more information about the National Disability Awards or International Day of People with Disability go to www.idpwd.com.au.

3 December 2007—Minister for Families, Housing, Community Services and Indigenous Affairs, the Hon. Jenny Macklin, MP, with Darren Lomman, winner of the Go Getter Award, at the inaugural National Disability Awards. The Go Getter Award was one of five awards presented on the night and recognised the significant contribution Darren has made to improve the lives of people with disability.


outCome 2 perFormanCe report

Major achievements for 2007–08Supporting the agedFaHCSIA supports senior Australians by providing income support and concessions targeted to those in need, while providing incentives and information to encourage them to use savings and investments productively.

In 2007–08, FaHCSIA delivered the Government’s election commitments to:

increase Utilities Allowance, and extend the payment to recipients of Carer Payment, ◗

Disability Support Pension, Widow B Pension, Wife Pension and Bereavement Allowance

increase Seniors Concession Allowance ◗

increase Telephone Allowance for income support recipients over age pension age, ◗

Commonwealth Seniors Health Card holders and recipients of Carer Payment and Disability Support Pension who have a home internet connection.

FaHCSIA’s other key achievements in supporting seniors during 2007–08 included:

implementation of the one-off bonus payment provided to 2.7 million senior Australians ◗

in the 2008–09 Budget

management of the implementation of the halving of the pension assets test taper from ◗

20 September 2007 (as part of the Better Superannuation reforms)

implementation, from 1 July 2007, of changes to the means test assessment of proceeds ◗

from the sale of a principal home—for income support recipients who cannot build or purchase their new home within 12 months due to factors beyond their control

implementation, from 1 July 2007, of the temporary absence from the principal home ◗

means test measure, which assists income support recipients who cannot return to their home within 12 months due to factors beyond their control (such as a natural disaster)

implementation, from 1 January 2008, of an increase in the means test exemption ◗

threshold for funeral bonds to help people make better provision for their funeral

implementation, from 1 January 2008, of enhancements to the Pension Bonus Scheme to ◗

make the scheme more flexible

provision of submissions to the Senate Standing Committee on Community Affairs ◗

inquiry into the cost of living pressures on older Australians. The submissions helped inform the inquiry and public debate on the issue. FaHCSIA’s first submission included input from the Departments of the Treasury, Veterans’ Affairs and Health and Ageing, in order to provide a coordinated whole-of-government perspective. The committee released its report in March 2008, and FaHCSIA coordinated development of the Government response to the report

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the commencement of the new Social Security Agreement between Australia and ◗

Switzerland on 1 January 2008

the preparation of the ministerial statement delivered by the Minister for Families, ◗

Housing, Community Services and Indigenous Affairs, the Hon. Jenny Macklin, MP, to the House of Representatives on 3 June 2008 to mark the centenary of the introduction into the Parliament of the legislation that established the Age Pension in Australia. The centenary of the first payments of the Age Pension payments will occur on 1 July 2009.

Supporting people with disabilityFaHCSIA provides support to people with disability and their carers. The Department promotes the inclusion of people with disability in society by: funding services to help them gain and maintain supported employment; providing income support through Disability Support Pension and Carer Payment; providing funding to state and territory governments through the Commonwealth State Territory Disability Agreement (CSTDA) to support people with disability; and funding respite care and other services such as captioning information services, postal concessions for the blind, and advocacy.

In 2007–08, FaHCSIA’s key achievements in supporting people with disability were:

successfully negotiating for state and territory governments to provide $901 million ◗

in additional funding for disability services on top of the Government’s $901 million in funding under the Commonwealth State Territory Disability Agreement for accommodation, respite and in-home care. The $1.8 billion in total funding will deliver over 24,800 new places in disability services.

providing $100 million in capital funding for over 300 additional supported ◗

accommodation places

hosting the inaugural National Disability Awards in Canberra on 3 December 2007, ◗

presented as part of the International Day of People with Disability celebrations

the establishment of a Disability Investment Group to identify opportunities to increase ◗

private sector involvement and investment in the funding of disability services and related infrastructure, including identifying barriers to this and ways in which these barriers might be overcome

the implementation of measures to increase employment opportunities for people with ◗

disability, including the allocation in January 2008 of an additional 500 funded places to business services nationally; and an increase of 8.5 per cent in core funding for existing business services

the Australian Government has committed $190 million for the four years to June 2012 ◗

to deliver the Helping Children with Autism package. The package will help to address the considerable need for support and services for children with Autism Spectrum Disorders (ASDs)


from July 2008, a number of initiatives in the Helping Children with Autism package will ◗

be implemented nationally by FaHCSIA, the Department of Health and Ageing and the Department of Education, Employment and Workplace Relations. The FaHCSIA initiatives, with funding totalling $146 million, are grouped under two key areas—education and support for families and carers of children with ASDs, and increased access to early intervention programs for children aged zero to six with ASDs.

Mental healthFaHCSIA supports people with mental illness and their carers by providing: flexible respite and support for carers and families; community-based support for carers and families, young people and children; and recovery support for individuals with a severe functional limitation as a result of a severe mental illness.

In 2007–08, FaHCSIA’s key achievements for supporting people with mental illness were:

the successful implementation of the first stages of mental health initiatives under the ◗

COAG National Action Plan on Mental Health 2006–11. Initiatives include the Personal Helpers and Mentors Program (48 new services), Mental Health Respite Program (120 new and/or expanded services) and Mental Health Community-Based Program (38 new services)

significant progress was made across other Government portfolios and with state and ◗

territory governments towards greater coordination and integration of clinical state government services, treatment provided by general practitioners and other private providers, and community support programs for people with severe and enduring mental illness.

Supporting carersFaHCSIA supports carers by: funding respite and information services for young carers; funding respite for older carers; providing payments to people who provide daily care at home to a person with disability, severe medical condition, or who are frail aged; and providing income support to people whose caring responsibilities prevent them from substantial workforce participation.

In 2007–08, FaHCSIA’s key achievements for supporting carers were:

implementing lump-sum bonus payments to eligible carers who receive the Carer ◗

Payment or Carer Allowance

implementing Health Care Cards to ex-Carer Allowance (child) students aged 16–25 years ◗

implementing the Child Disability Assistance Payment of $1,000 to recipients of the ◗

Carer Allowance who are caring for a child with disability under 16 years

implementing the Respite for Older Carers measure to assist older carers of adult ◗

children with disability

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extending the MyTime program by piloting peer support groups aimed at supporting ◗

parents of primary and secondary school age children with disability

supporting the Carer Payment (child) Review Taskforce to report to the Government on ◗

the eligibility criteria for Carer Payment (child), and the effectiveness of the payment in providing a safety net for children with profound disability or severe medical conditions

Supporting women and youthFaHCSIA supports women by increasing their opportunities to live free of discrimination and violence and to participate fully in the economic, social and cultural sectors of Australian society. FaHCSIA assists youth by addressing youth homelessness through the Reconnect program.

In 2007–08, FaHCSIA’s key achievements for supporting women and youth included:

Funding of $2.1 million was provided to 22 national women’s organisations to increase ◗

women’s leadership and advocacy capabilities.

The White Ribbon Foundation will receive $1 million over four years for White Ribbon ◗

Day education activities in rural and regional areas. The White Ribbon Day campaign aims to engage a wide cross-section of men and boys in order to prevent violence against women.

The Women’s Services Network (WESNET) was allocated $625,000 to build the capacity ◗

of organisations supporting victims of domestic or family violence through prevention and early intervention activities. WESNET will administer the funding by providing grants to community and non-government organisations, and will actively support the capacity development of successful grant recipients.

The National Association of Services Against Sexual Violence was allocated $625,000 to ◗

develop and trial a National Sexual Assault Prevention Education Framework. A National Network of Sexual Assault Prevention Education Mentors will also be developed to support organisations trialing the framework.

The Support for Victims of People Trafficking Program will receive $4.1 million from ◗

2007–08 to 2010–11. The program is coordinated by the Office for Women and delivered in partnership with the Attorney-General’s Department, the Australian Federal Police and Department of Immigration and Citizenship. Support includes income assistance, access to accommodation, medical treatment, legal and migration advice, counselling, training and social support.

The Office for Women represented Australia at the 2008 Asia Pacific Economic ◗

Corporation (APEC) Women Leaders’ Network and Gender Focal Point Network meetings held in Peru in May 2008, and presented the findings from recent consultations with Australian women in small business on their experience of trade.


The National Council to Reduce Violence against Women and their Children was ◗

established to oversee the development of a National Plan to Reduce Violence against Women and their Children. A key priority for the council is to achieve cultural and attitudinal change in relation to violence against women. The inaugural meeting of the council was opened by the Prime Minister on 4 June 2008. A draft plan will be delivered in December 2008.

The Office for Women led the Government’s delegation to the annual meeting of the ◗

UN Commission on the Status of Women (CSW), the highest forum on women’s issues within the UN. In the lead-up to, and following CSW, the Office for Women engaged with Australian women through the National Women’s Secretariats on the key themes of the meeting.

The National Women’s Secretariats, comprising 71 non-government women’s ◗

organisations, were funded through the Office for Women.

In 2007–08, the Reconnect program provided early intervention and support services to ◗

4,352 families with young people who were homeless or at risk of homelessness.

Four good practice forums were held with service providers delivering Reconnect. ◗

Assurance of SupportThe Assurance of Support (AoS) program protects the Government’s outlays while facilitating the migration of those visa applicants considered more likely to draw on social security resources.

The AoS Simplification Package was implemented on 1 January 2008 and includes a number of improvements to the program, such as changes to the income test for assurers and the removal of the AoS requirements from skilled and carer visa categories. This measure applies to all outputs across Outcome 2.

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casE study—Production stEPPEd uP on ‘flood’ biscuits

Through funding from FaHCSIA, the House with No Steps is able to provide supported employment in a number of locations in NSW.

Aussie Biscuits is a business run by their Forbes service that employs 31 people with disability.

Following the severe flooding in Mackay, Queensland, from 14–15 February 2008, the House with No Steps Queensland donated more than 16,000 biscuits as part of the recovery effort. The biscuits were freshly made at the Forbes factory and transported to Mackay to assist flood victims.

Forbes factory staff went to great effort to produce the biscuits and their work made a welcome contribution to extensive community recovery efforts within the Mackay community.

Challenges in 2007–08Challenges to supporting the agedActive community engagement in issues about levels of support for seniors involved FaHCSIA in a number of ways. For example, FaHCSIA managed the drafting of responses to a large number of representations to Minister Macklin and provided information and advice to Minister Macklin on seniors’ issues.

As in 2006–07, FaHCSIA continues to respond to those seniors affected by the volatility in financial markets. FaHCSIA continually monitors companies that are experiencing difficulties. When pensioner and carer incomes are adversely affected by their holdings in companies that fail, steps are taken to assist these groups in regard to their assessments.

For example, deeming rates are used to assess income from financial investments for social security pension and allowance purposes. The deeming rules are a simple and fair way of assessing income from financial investments as they treat all financial investments in the same way and reflect returns available to pensioners in the market from a range of financial investments. However, there are provisions to assist those pensioners with investments that have failed due to the volatility in the markets.

In addition, once it is established that a financial investment no longer exists, deemed income ceases to be assessed and the value of the asset is recalculated in line with advice from company administrators.


Challenges to supporting people with disabilityThe Government is currently developing a National Disability Strategy in partnership with the state and territory governments. It aims to address the needs of people with disability by setting a consistent national direction for the enhancement of disability legislation, policy and standards that is inclusive. The strategy will align with the tenets of the UN Convention on the Rights of Persons with Disabilities.

To ensure that the strategy incorporates the identified needs of the disability sector, a comprehensive consultation process will be undertaken. This consultation process will provide the opportunity for people with disability, carers, families and other stakeholders to contribute their knowledge to the development of the National Disability Strategy. Input will be sought on the differing needs across urban, regional and remote centres, from a range of demographic groups within Australia. These views will be used in developing the strategy and policy direction, with the intent of delivering a whole-of-government, whole-of-life-cycle strategy.

FaHCSIA is also currently working with disability business services to build their own capacity to maintain a sustainable and viable sector. A major element of this work is addressing the challenges that an ageing workforce will bring, and the need to attract workers into disability business services by improving school-to-work transitions to the sector.

FaHCSIA has worked hard to develop strong working relationships with the Autism Spectrum Disorder (ASD) sector and state and territory governments. To implement the Helping Children with Autism package, the Department has undertaken ongoing consultations with state and territory governments through the COAG state-based mental health working groups and the Disability Policy and Research Working Group. In developing the FaHCSIA components of the package, a wide range of key stakeholders have been consulted, including key autism peak bodies in the states and territories, ASD experts, relevant professional bodies and advocacy groups representing children with an ASD.

did you know?—world autism day

In 2007 the United Nations General Assembly designated 2 April to be observed as World Autism Awareness Day.

The inaugural World Autism Day was commemorated on 2 April 2008.

Between 1 in 100 and 1 in 160 people in Australia have an Autism Spectrum Disorder (ASD).

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EvEnt insigHt—national autism awarEnEss montH brEakfast

On 27 May 2008, the first national breakfast meeting for autism was held at Parliament House to mark National Autism Awareness Month. The event was jointly hosted by Adrian Ford, Chairperson of the Australian Advisory Board on Autism Spectrum Disorders and Bob Buckley, National Coordinator of Autism Aspergers Advocacy Australia.

The guest speakers at the breakfast were: the Hon. Bill Shorten, MP, Parliamentary Secretary for Disabilities and Children’s Services; Ms Katharine Annear, an adult with an Autism Spectrum Disorder (ASD); and John Doyle, (the Patron of Autism Spectrum Australia and better known as Roy Slaven from Roy and HG), who has a sister with an ASD. Their stories highlighted the everyday challenges faced by people with ASDs, their families and carers.

The breakfast raised awareness of ASDs and informed key autism stakeholders of the Government’s $190 million Helping Children with Autism (HCWA) package.

Parliamentary Secretary Bill Shorten addressed the breakfast and explained how the HCWA package aims to have a positive impact on the long-term life outcomes of children with ASDs. ‘It will enable families and carers to better support their children with an ASD post-diagnosis and undertake early intervention that will benefit their child. And I really hope it will assist families and carers with the pressures they face in raising their children.’

The package will be progressively implemented from July 2008 by FaHCSIA, the Department of Health and Ageing, and the Department of Education, Employment and Workplace Relations.

FaHCSIA, as the lead implementation agency for the package, has responsibility for the early intervention programs and support components.

The COAG meeting on 26 March 2008 agreed to a new framework for Commonwealth–state financial relations which will result in a significant rationalisation of Specific Purpose Payments. The reform will see a reduction from the current 92 Specific Purpose Payments to five or six new national agreements, one of them being for the delivery of disability services.

The new agreements will focus on agreed outputs and outcomes, providing greater flexibility for jurisdictions to allocate resources to areas where they will produce the best outcomes for the community. For all new arrangements, a new performance and


assessment framework will be developed to support public reporting against performance measures and milestones.

The Government is working with state and territory governments on a new National Disability Agreement under the COAG reforms that will replace the current Commonwealth State Territory Disability Agreement from 1 January 2009.

Challenges to supporting people with mental illnessFaHCSIA has been working with state and territory governments and the COAG mental health working groups in each jurisdiction towards greater integration and coordination of mental health services.

In collaboration with the mental health community-based sector, FaHCSIA is implementing strategies to increase the capacity of existing and recently established mental health services to foster new and innovative family support and respite options.

The delivery of culturally-appropriate services in remote areas, through the Personal Helpers and Mentors and Mental Health Respite Programs, is a priority. Through engagement with Australian Government, state government and community stakeholders, new services which complement other programs have been created to best meet the needs of people in remote areas.

Challenges to supporting carersUnderstanding the critical role that carers play in Australia and how the Government can best support them is an important challenge for the Department.

The Carer Payment (child) Review Taskforce, with assistance from FaHCSIA, consulted widely across Australia in examining the eligibility criteria for Carer Payment (child) and the effectiveness of the payment in providing a safety net for carers of children with profound disability or severe medical conditions.

The taskforce received around 4,000 submissions from a wide range of individuals and organisations sharing their challenges and experiences of caring for a child with disability. The submissions highlighted the broad range of tasks carers perform and the ways in which the caring load affects carers, families and relationships.

The taskforce’s report, Carer Payment (child): A New Approach, released in February 2008, found that the eligibility criteria for Carer Payment (child) were too restrictive, and that the assessment processes were overly rigid and produced inequitable outcomes.

FaHCSIA is now developing a simpler, fairer eligibility and assessment process for Carer Payment (child), based on care load, which will significantly improve the level of assistance for carers of children with disability or severe medical conditions.

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Other key challenges have been:

implementing the Child Disability Assistance Payment in a short timeframe, including ◗

preparing legislation and designing payment arrangements

continuing the implementation of measures to assist parents in planning for the future ◗

care needs of their family member with disability

building a stronger research and data evidence base to develop future carer policies. ◗

Challenges to supporting womenIn 2007–08, FaHCSIA addressed the continuing challenge of violence against women through activities to promote and improve women’s safety. The Department will support the council developing the National Plan to Reduce Violence against Women and their Children.

Contributions to achievement of Outcome 2 for 2007–08Helping to support the aged through the provision of income support targeted to those in need, while providing incentives for productive use of savings and investments—Australia’s Future Tax System reviewFaHCSIA is leading an investigation into the financial security of seniors, carers and people with disability, including a review of the Age Pension, Carer Payment and Disability Support Pension, as part of the Government’s broader inquiry into Australia’s Future Tax System. The Pension Review will investigate the appropriate levels of income support and allowances, the frequency of payments, and the structure and payment of concessions or other entitlements.

Helping to support the aged through access to concessions and related allowancesFaHCSIA has implemented the Government’s commitment to increase and extend Utilities Allowance and to increase Seniors Concession Allowance. The election commitment to increase Telephone Allowance for seniors, carers and people with disability who have a home internet connection was also implemented. The first quarterly payments commenced in March 2008.

The one-off bonus payments to senior Australians, announced in the 2008–09 Budget, were provided in June 2008 to income support recipients of Age Pension, Wife Pension and Widow B Pension, and to Commonwealth Seniors Health Card holders.


To make it easier and cheaper for seniors who travel interstate, the Government has committed to negotiating with state and territory governments to achieve reciprocal concessions for state Seniors Card holders who access public transport services outside their home state. Fifty million dollars has been provided over four years to implement this plan from 1 January 2009.

Encouraging Australians to become financially stronger through providing financial information servicesFaHCSIA provides a suite of high-quality publications and information services to ensure that clients, potential clients and others planning their retirement have sufficient general information to help them access government entitlements and to make effective use of their private resources.

The challenge in providing this information is to help clients make informed decisions about when and how to retire, but in particular how to increase their skills to become financially prepared for retirement.

Increasing the level of social support and community‑based care for people with a mental illness or intellectual disability and their families and carersThe Mental Health Community Based Program aims to support families, carers, children and young people (16–24 years) affected by mental illness through a diverse range of community programs. In 2007–08, 38 new projects were funded in all states and territories to build on family strengths and improve resilience and family functioning, particularly for Indigenous families and those from culturally and linguistically diverse backgrounds.

The Mental Health Respite Program supports carers of people with severe mental illness or intellectual disability by increasing the number who can take a break from their usual caring role. In 2007–08, the mental health and intellectual disability respite services have continued to expand, with 120 new services funded to support carers.

The Personal Helpers and Mentors Program assists people with severe functional limitation as a result of a severe mental illness to better manage their daily activities, access appropriate services and live independently in the community. A further 48 sites were implemented nationally during 2007–08 to increase social support for people with mental illness, including support for engagement with their community, families and carers.

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Promoting independence and self‑reliance through provision of employment assistance services and other services for people with disabilityThere has been significant reform of the business services sector over recent years, designed to enhance employment opportunities for people with disability and boost the commercial viability of business services. The key elements of these reforms are a legislated quality assurance system and the introduction of case-based funding.

In 2007–08, FaHCSIA has continued to build on and consolidate gains made with the reforms to the business service sector. A marketing and promotions strategy was identified as a way to build upon the significant investment made in business services over previous years to improve their business viability. The strategy is a way to connect potential purchasers of products and services with the businesses themselves. It is expected that additional business generated for the sector through the strategy will deliver greater sustainability in employment for business service employees with disability.

The Government has commenced a process to develop a National Mental Health and Disability Employment Strategy. The development is a key part of the Government’s response to increasing employment opportunities for people with disability and/or mental illness who wish to work.

Assisting carers to continue in their caring role and to prepare for life after caring responsibilities through information and support, including respite and peer supportThe Government is committed to improving the support available to older carers. Australian State and Territory Disability Ministers have agreed to deliver $1.9 billion in funding to deliver more than 24,800 additional disability places, including:

around 2,300 in-home support services ◗

2,400 supported accommodation places ◗

10,100 individual support packages ◗

10,000 much-needed respite places in a range of forms across Australia. ◗

Funding of $51 million over the three years to 2009–10 is being transferred to states and territories to develop additional respite capacity for older carers.

The Young Carers Respite and Information Services program targets young carers at risk of leaving school prematurely and not completing their education. The program also assists young carers with support, respite, information and advice.


A national program of peer support for parents of young children with disability called MyTime, aims to reduce isolation for parents and provide access to information and networks.

Helping parents or immediate family members to make private financial provisions for the current and future care and accommodation needs of a person with severe disabilitySpecial Disability Trusts attract social security means test concessions and make it easier for families to provide financially for the current and future care and accommodation needs of immediate family members with severe disability. However, take-up has been low to date and these trusts are the subject of a Senate inquiry to examine why more families of dependants with disability are not making use of the current provisions.

The outcomes of consultations to identify the needs of carers planning for the future care and accommodation of a family member with disability were released in Succession Planning for Carers: Summary Report on Consultations—July 2007. Research was also undertaken to examine if the promotional material met the information and useability needs of those planning for the future.

Ensuring that women are consulted on, and have input into, emerging policy that has a major impact on womenThe National Women’s Secretariats, through consultation with their member organisations, provide valuable input to assist the Government to formulate a policy that is beneficial to all Australian women.

The Government convened a National Rural Women’s Summit in June 2008, involving 80 delegates from across Australia. The Office for Women will examine the outcomes of the summit, including the option to establish a National Rural Women’s Network.

The Office for Women is preparing Australia’s combined sixth and seventh report on the implementation of the United Nations Convention on the Elimination of All Forms of Discrimination against Women (CEDAW), and worked with the Attorney-General’s Department to finalise the National Interest Analysis, a prerequisite to ratifying the Optional Protocol to CEDAW, which was tabled in Parliament on 26 August 2008.

Communicating with and providing information to womenThe Office for Women plays a key role in providing policy advice aimed at improving the status and position of Australian women. The Office for Women serves as the principal focus for consultation between the women’s sector and the Government and works closely with other Australian Government departments and agencies.

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Helping vulnerable women, such as those experiencing domestic violence, through prevention, awareness raising, research and identifying best practice ways of supportIn 2007–08, FaHCSIA assisted vulnerable women through activities addressing the issue of violence against women and promoting women’s safety.

Funding was provided for the Domestic and Family Violence Clearinghouse, the Australian Centre for the Study of Sexual Assault and the Australian Institute of Criminology to undertake research on family and domestic violence and sexual assault. Funding was also provided for community level research and pilot projects throughout Australia to inform policy on domestic violence and sexual assault in Australia.

Training is provided for rural and remote practice nurses and Aboriginal health workers in providing referrals for victims of domestic violence. Under this initiative, eligible general practices will receive an incentive payment for nurses and Aboriginal Health Workers who complete the training. This program is funded in partnership with the Department of Health and Ageing through their Practice Incentive Program Scheme.

Increasing the number of women in leadership roles throughout society by providing capacity building, such as leadership programsThrough the AppointWomen monitoring system, the Office for Women provides a whole-of-government status report on the representation of women on Australian Government boards and bodies. Funding was provided to national non-government women’s groups to improve leadership opportunities for women.

Acknowledging and celebrating the many and diverse contributions that women make to AustraliaFaHCSIA acknowledges that women have differing needs across their lifespan and provides opportunity and choice for Australian women in the many and diverse roles they undertake.

The Office for Women supports and promotes the participation of women at international forums that focus on women’s issues, in particular the United Nations Commission on the Status of Women and the Asia–Pacific Economic Cooperation Women Leaders’ Network. The Office for Women continues to support the participation of representatives from non-government organisations at the Commission, with four delegates attending in 2008.

Each year, the Office for Women organises a number of major events on days of international significance to women:

White Ribbon Day, which commemorates the United Nation’s International Day for the ◗

Elimination of Violence Against Women, is held annually on 25 November.


International Women’s Day is celebrated on 8 March. In 2008, the Minister for the Status ◗

of Women hosted a panel discussion at Parliament House with prominent women discussing ‘Working women 100 years on: where have we been; where are we now; and, where are we going?’

2007–08 Budget measuresA Better Future for Indigenous Australians—opportunities for educationThis measure applies to Outcomes 1 and 2. Refer to the Outcome 1 performance report, page 70, for details on this measure.

Above General Rate component of Disability Pension—increases to the Special and Intermediate RatesIncreases to the special and intermediate rates of Department of Veterans’ Affairs, Disability Pension payments, from 1 July 2007, resulted in increased assessable income for some social security pensioners. This led to a minor reduction in outlays on social security pension payments.

Assets test exemptions for exceptional circumstancesChanges were made to the means test assessment of proceeds from the sale of a principal home for income support recipients, who are unable to build or purchase their new home within 12 months due to factors beyond their control. The temporary absence rules were also changed to assist income support recipients, such as people affected by natural disasters. These two changes took effect from 1 July 2007.

Assurance of Support simplification packageAs part of the 2007–08 Budget, an additional $13.1 million over four years was provided to ensure effective, efficient and timely administration of the Assurance of Support (AoS) Program. A number of changes to the program were also implemented on 1 January 2008, including changes to the income test for assurers and the removal of the AoS requirements from skilled and carer visa categories.

Carer bonusIn 2008, the Government provided around $428.1 million for one-off lump sum carer bonus payments to recognise the important role and contribution of carers in our community. A payment of $1,000 was made to carers who receive the Carer Payment or the Department of Veterans’ Affairs Carer Service Pension. Carer Allowance recipients who receive a Wife Pension or the Department of Veterans’ Affairs Partner Service Pension also received

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$1,000. Carer Allowance recipients were paid $600 for each eligible care receiver. Carer bonus payments are not subject to income tax, nor are they treated as income for social security purposes.

Carer ex‑gratia paymentThe interim one-off Carer Adjustment Payment ex-gratia scheme is available to families who are not eligible for Carer Payment (child), but who have significant caring requirements following a catastrophic event for a child zero to six years with severe disability or illness. Families need to present their case for consideration by an independent panel of experts. To be eligible, at least some part of the immediate adjustment period must fall on, after, or close to the start date of the scheme (1 January 2007).

Combating trafficking in persons—extension and expansionAs part of the whole-of-government strategy to combat trafficking in persons, the Government launched an Action Plan to Eradicate Trafficking in Persons, which commenced in 2004. The plan has a particular focus on the successful prosecution of perpetrators as the best defence against people trafficking.

One element of the plan is the Support for Victims of People Trafficking Program, which is coordinated by the Office for Women and delivered in partnership with the Attorney-General’s Department, the Australian Federal Police and the Department of Immigration and Citizenship. The Government has provided funding of $4.1 million over four years from 2007–10 for the Support for Victims of People Trafficking Program.

The program is available to victims of people trafficking who are both willing and able to assist with the investigation or prosecution of a people trafficking offence. Eligibility for support is tied to certain types of visa under the People Trafficking Visa Framework. Support includes income assistance, access to accommodation, medical treatment, legal and migration advice, counselling, training and social support.

Commonwealth State and Territory Disability Agreement—negotiation of a new agreement with the states and territoriesState and Territory Disability Ministers have agreed to extend the current Commonwealth State Territory Disability Agreement to 31 December 2008. This will allow time for the Council of Australian Governments’ Specific Purpose Payment (SPP) reform process to be finalised. The SPP reform process will generate a new framework for government, state and territory financial relations. A new National Disability Agreement will be developed under this framework.


Disability business services—continuation of case‑based funding modelWithin the Disability Employment Assistance Program, the case-based funding model is a fee-for-service arrangement designed to provide an equitable means of distributing funding to business services on the basis of their supported employees’ individual support needs.

Efficiencies in service delivery agenciesThis measure applies to Outcomes 1, 2, 3 and 4. Refer to the Outcome 1 performance report, page 70, for details on this measure.

Fraud and compliance—Age Pension—additional assessments of the value of real estate assetsThis 2007–08 measure responds to increased numbers of Age Pension recipients receiving incorrect payments due to inaccurate valuations of real estate assets. Included as part of this measure is an education campaign to inform customers about their requirement to notify Centrelink of changes in assets.

Fraud and compliancecompliance reviews—continuation of expanded data matching ◗

identity fraud—continuation of improved and increased investigations ◗

residency eligibility validation system for payments and concessions ◗

verification of earnings to improve the accuracy of payments ◗

These measures apply to Outcomes 2 and 3.

Customers who are in receipt of payments for which FaHCSIA is responsible may also be affected by the fraud and compliance Budget measures implemented by the Department of Human Services (DHS) and the Department of Education, Employment and Workplace Relations (DEEWR).

The DHS measures enhance the focus on identity fraud and ensuring customers receive their correct payment.

The DEEWR measure improves the accuracy of outlays through the verification of earnings.

Fraud and compliance—preventing Carer Payment debtThis measure introduces risk profiling to the selection of Carer Payment reviews. Risk profiling adopts a more targeted review framework that focuses on those who are at risk of receiving incorrect payment through undeclared income and assets or relinquished care.

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Fraud and compliance—rolling random sample survey program—continuation and expansionThis measure expands on the assurance framework to Government on the integrity of FaHCSIA outlays by continuing and increasing the number of age pension, carer payment and carer allowance surveys, and the addition of special benefit and family tax benefit surveys to the ongoing rolling random sample. This measure applies to Outcomes 2 and 3.

Fraud and compliance—transfer of death registration informationThis measure introduces a daily electronic transfer of death registration data from state and territory Registries of Births, Deaths and Marriages to the Department of Veterans’ Affairs and Centrelink.

Funeral bonds means test exemption—increased thresholdChanges in the means test exemption threshold for funeral bonds from 1 January 2008 will help people to make better provision for their funeral.

Health Care Card for ex‑Carer Allowance (child) students aged 16–25 yearsFrom 1 October 2007, the provision of a Health Care Card was extended to full-time students aged 16–25 years, who are former recipients of care under the Carer Allowance (child) payment. The Health Care Card is valid for a 12-month period. Extending access to a Health Care Card helps students with disability or a medical condition to manage their ongoing medical costs and continue their education.

Household, Income and Labour Dynamics in Australia survey (HILDA) extension of data collectionThe 2007–08 Budget provided the HILDA longitudinal survey with $20.9 million for Waves 9–12, which will cover the period 2008–09 to 2011–12. Funding for Waves 9–12 will enable HILDA to continue to supply researchers and social policy makers with valuable data on changes to families, employment and incomes in Australia. This measure applies to Outcomes 2, 3 and 4.

Humanitarian settlement initiatives—extending Crisis Payment to newly arrived humanitarian entrants on arrival in AustraliaFrom 1 January 2008, the Crisis Payment was extended to humanitarian entrants who enter Australia for the first time on a qualifying humanitarian visa. The additional financial support provided through the Crisis Payment helps reduce the significant financial burden faced by humanitarian entrants during their initial settlement period.


Migration Program—4,000 additional family stream places for 2006–07During 2006–07, the number of partner visas in the family stream was increased by 4,000 places, as announced by the Department of Immigration and Citizenship. This level was maintained in the 2007–08 Migration Program. Government assistance funded by the FaHCSIA portfolio may be available to some of these migrants and includes such payments as Family Tax Benefit, Child Care Benefit and Special Benefit. This measure applies to Outcomes 2 and 3.

Migration Program—8,800 place increase for 2007–08The Department of Immigration and Citizenship announced that an additional 8,800 places would be provided in the 2007–08 Migration Program, comprising Skilled Migrant and Family Stream places. Most of these migrants are subject to a two-year waiting period for income support payments, and 10 years in the case of Age Pension. However, all migrants can receive family payments immediately upon arrival in Australia. This measure applies to Outcomes 2 and 3.

National Disability Advocacy Program—enhancementsChanges are being implemented to enhance the efficiency and effectiveness of the National Disability Advocacy Program.

An additional $12.2 million over four years was announced in the 2007–08 Federal Budget to fund improvements to the program and deliver extra services to people with disability who are most in need. This additional funding builds on the existing work already undertaken to enhance the National Disability Advocacy Program.

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EvEnt insigHt—mytimE PEEr suPPort grouPsThe MyTime program of peer support groups is for parents and carers who are eligible for the Carer Allowance (child), and are caring for a child under school age with disability, developmental delay or a chronic medical condition.

FaHCSIA has contributed $9 million in funding to the MyTime groups, which were launched in April 2007. Specifically aimed at parents of young children with disability, it is the first nationally-funded program of its kind in the world.

On 19 February 2008, at the Noah’s Ark Resources Centre in Rivett (Australian Capital Territory), the Hon. Bill Shorten, MP, Parliamentary Secretary for Disabilities and Children’s Services, launched the 100th MyTime Peer Support Group in Australia.

Almost 600 families have joined MyTime since its launch, with a third of families located in regional areas. The MyTime groups are facilitated by a play helper, who leads children in activities such as singing, drawing, and play—allowing the parents to meet and talk with other parents.

According to Christian Thompson, Director of Community Programs at the Parenting Research Centre, the coordinating body for the initiative, ‘Parents and carers are reporting that MyTime is a place where they feel completely accepted. They are surprised by how much difference it makes having a completely supportive space where they can share experiences and catch up with others who understand what they are going through, in a space where their child’s disability does not make them feel different.’

When Julie discovered her daughter Hayley had Autism, she was devastated and had difficulty maintaining friendships. Since finding out about MyTime through her playgroup, Julie has been able to form new friendships with parents in similar situations. ‘I had a real opportunity to share problems with people who understand what I’m going through.’

Julie has found her kids have also benefited from participating in the MyTime group. Julie says that Hayley is interacting with the other children in MyTime more than she ever used to with children at her playgroup.

‘It’s less overwhelming for Hayley and she can do her own thing. All sessions are great. It’s time for me,’ Julie said.

19 February 2008—Parliamentary Secretary for Disabilities and Children’s Services, the Hon. Bill Shorten, MP, at the launch of the MyTime Peer Support Group in Rivett, Australian Capital Territory. The Canberra group is the 100th MyTime group formed in Australia, as part of the $9 million nation-wide peer support program.


Pension Bonus Scheme—enhancementsChanges to the Pension Bonus Scheme were implemented from 1 January 2008 to make the scheme more flexible. These changes included: the introduction of a new Pension Bonus Bereavement Payment, more flexible arrangements for scheme members taking leave from their employment, flexibility to accept claims that were lodged late because of circumstances beyond the person’s control, and top-ups to bonus payments in specified circumstances.

Reconnect—continuation of fundingIn April 2007, the Government announced an extension of funding through the forward estimates to the Reconnect program of $85 million over the next four years.

Respite Support for Carers of Young People with Severe and Profound Disabilities—continuation and expansion of funding

The Respite Support for Carers of Young People with Severe and Profound Disability Program will continue with additional funding of $1.5 million over four years, on top of existing program funding of almost $6 million per year. This increased the provision of immediate and short-term respite to carers of young people with severe or profound disability.

Seniors bonus paymentA one-off bonus payment of $500 was made to each senior Australian who received Utilities Allowance or Seniors Concession Allowance. The payment was made to more than two million senior Australians before the end of June 2007, at a cost of $1.3 billion.

Social Security Agreement between Australia and Germany—Supplementary AgreementAll Australian legislative requirements for the proposed Supplementary Agreement on Social Security between Australia and Germany were completed on 18 June 2008. The Supplementary Agreement is expected to commence on 1 October 2008.

Social Security Agreement between Australia and Korea—establishmentThe legislation for the Social Security Agreement between Australia and Korea passed successfully through both Parliaments. The agreement is expected to commence on 1 October 2008.

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casE study—mEntal HEaltH community basEd Program

The Mental Health Community Based Program (MHCBP) aims to support families, carers, children and young people (16–24 years) affected by mental illness through a diverse range of community programs. The program seeks to build on family strengths and improve resilience. It is delivered by service providers in each state and territory.

As an example, the MHCBP was able to provide a young mother with practical support. The mother was experiencing high levels of stress as she was caring for two children under the age of five and supporting her husband, who experienced debilitating migraines and was frequently hospitalised for treatment of a mental illness. The maternal grandmother had also died recently and, as she had been a great support to the client, her loss was also a source of considerable stress.

Over several weekly meetings with the mother, the project workers explored the effects of stress on her and the family and assisted her management of the family affairs. Additional child care hours were organised, allowing the mother more time for herself and she was able to develop an understanding of the effects of this stress on herself and her family.

The mother has said that she has found the whole experience very helpful; that she doesn’t feel alone anymore and that her own mental health is improving.

Portfolio Additional EstimatesChildren with Autism Spectrum Disorders—support for families and carersThe Australian Government’s $190 million Helping Children with Autism package was implemented from July 2008. Prior to this, funding was provided to support the development of the key components of the measure and to consult with key stakeholders, including the Autism Spectrum Disorders (ASDs) sector, states and territories and relevant experts in ASDs.


Disability Assistance—support for people with disabilities, their families and carersIn May 2008, the Government in partnership with state and territory governments agreed to deliver a $1.9 billion funding boost to disability support services across Australia over four years.

State and territory governments agreed to deliver $901 million in funding, in addition to the $901 million from the Commonwealth. The Government also committed an additional $100 million in new capital funding for state and territory governments to establish new supported accommodation facilities, which will deliver 313 new supported accommodation places across Australia.

In total, the $1.9 billion in funding will deliver more than 24,800 additional disability places, including:

around 2,300 in-home support services ◗

2,400 supported accommodation places ◗

10,100 individual support packages ◗

10,000 much-needed respite places in a range of forms across Australia. ◗

The Government will continue to work with state and territory governments to rollout this significant investment. Together, all governments are committed to strengthening services for people with disability and their families.

Other initiatives implemented include the Child Disability Assistance Payment (a $1,000 annual payment to recipients of Carer Allowance who are caring for a child with disability under 16 years), vacation care and outside school hours services for children and teenagers with disability, and an examination of ways to increase private sector involvement and investment in the funding of disability services and related infrastructure.

Seniors Concession Allowance—increaseSeniors Concession Allowance is a payment for holders of the Commonwealth Seniors Health Card (CSHC) to help with household costs. The allowance was increased from $218 to $500 a year for CSHC holders. The allowance is paid in quarterly instalments of $125 commencing 20 March 2008.

National Plan to Reduce Violence against Women and their ChildrenOn 26 May 2008, the Government announced the establishment of a National Council, responsible for developing a National Plan to Reduce Violence against Women and their Children. The plan will aim to reduce domestic violence and sexual assault, an objective that augments the Government’s election commitment to improve women’s safety in Australia. The council is working to provide the Government with their plan by December 2008.

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Seniors and eligible veterans—extended travel concessionsFrom 1 October 2007, concessions were extended on the Great Southern Rail Services for travel between Alice Springs and Darwin on the Ghan for certain pensioners and veterans. The cost of this extension was met from within the existing appropriation.

Seniors’ package—increased Telephone AllowanceTelephone Allowance increased by 50 per cent from $88 to $132 a year on 20 March 2008 for singles and couples combined for seniors, carers and people with disability, who have a home internet connection. It is available for income support recipients of age pension age, Commonwealth Seniors Health Card holders and recipients of Disability Support Pension and Carer Payment where they, or their partner, have a home internet connection.

Social Inclusion UnitFaHCSIA contributed funding over four years, from its departmental budget, towards the establishment of the Social Inclusion Unit in the Department of the Prime Minister and Cabinet. The unit was established in December 2007 to oversee the development and implementation of the Government’s social inclusion agenda.

Social Security Agreement between Australia and GreeceLegislative requirements in both countries were completed on 18 June 2008 for the Social Security Agreement between Australia and the Hellenic Republic. The agreement covers the Australian Age Pension and Greek Old Age Pension and will commence on 1 October 2008. The agreement will make it easier for people who have spent part of their working life in Australia and Greece to qualify for and claim pensions from both countries.

Utilities Allowance—increase and extend eligibilityUtilities Allowance is paid to older Australians on income support to provide assistance with household utilities bills. Commencing 20 March 2008, the allowance was increased from $107.20 a year to $500 a year for singles and couples combined for all current recipients, and extended to recipients of the Widow B Pension, Wife Pension, Disability Support Pension, Carer Payment and Bereavement Allowance.

Veteran’s Disability Pension—changes to indexation and increases to the general and extreme disablement adjustment ratesThese changes resulted in increased assessable income for some social security pensioners. This led to a minor reduction in outlays on social security pension payments.


casE study—PErsonal HElPErs and mEntors

The Personal Helpers and Mentors (PHaMs) program assists people aged 16 years and over whose ability to manage their daily activities and to live independently in the community is impacted by a severe functional limitation as a result of a severe mental illness. This is achieved through increasing opportunities for recovery.

The program is delivered by service providers in each state and territory. Personal helpers and mentors employed by each service provider support program participants in their recovery process. They help participants to access appropriate services, manage their daily activities, engage with their community, families and carers, and plan for their recovery.

A 51 year old male with a diagnosis of schizophrenia and anxiety disorder was referred to PHaMs by a specialised mental health care service. The participant occasionally left his home to go shopping, but due to severe anxiety, had not left his immediate neighbourhood for 20 years. He was also unable to clean his house. A PHaMs worker built rapport with the man through home visits and social outings.

Through an individual recovery plan, the participant identified his major goals as ‘gaining part time employment’ and ‘a cleaner house’. The PHaMs worker organised assistance and skill training in house cleaning and explored employment options with the participant. The participant successfully undertook an interview and skills assessment with a Disability Employment Service. This resulted in him gaining entry into the assembly and spare parts wing of an organisation where he is now working eight hours a week.

Welfare Reform—Cape York TrialThis measure applies to Outcomes 1, 2, and 4. Refer to the Outcome 1 performance report, page 73, for details on this measure.

EvaluationsFamily and youth support (National Illicit Drugs Strategy)An independent evaluation of the National Illicit Drugs Strategy—Strengthening Families Program was conducted by Courage Partners in 2007. The evaluation employed a multi-function methodological approach, which engaged a diverse range of stakeholders.

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The evaluation identified that the Strengthening Families Program addressed needs that are not systemically and comprehensively addressed by other Australian Government and state and territory governments measures and programs. The evaluation reported that service delivery outcomes have collectively contributed to improvements in service capacity, service delivery models, policies and systems and the capacity of the workforce to deliver services to families. Under the Strengthening Families Program, resources have also been produced which have the potential for wider application in assisting families.

The review recommended that the program be expanded to enhance the capacity of the alcohol and other drugs and the family services sectors in responding to the needs of families.

dEtEcting incorrEct carEr PaymEnts

When people who are being cared for at home move into a nursing home or residential aged care facility, their carers cease to qualify for Carer Payment after 14 weeks and Carer Allowance on entry into the home. In the past, it was possible for carers to receive payments in error, due to lack of information available to Centrelink about their change in status.

On 1 July 2007, a new data matching system commenced that allows information from the Department of Health and Ageing to be matched with Centrelink data. FaHCSIA examines this database daily to match data on people going into care with data on whether their carers are on Carer Payment or Carer Allowance. This activity allows Centrelink to review these payments immediately, before a debt is accrued, significantly easing the financial burden for people whose eligibility for the payments has ceased.

The new system has made it much easier for changes in eligibility to be identified and actioned. In its first six months of operation, 2,907 payment reviews were actioned.


Output Group 2.0Items applicable across Outcome 2

Administered items:

Bereavement Allowance ◗

Special Benefit ◗




Bereavement AllowanceBereavement Allowance is paid for up to 14 weeks to recently-widowed persons who do not qualify for Parenting Payment following the death of a partner. It is subject to an income and assets test and is paid under social security agreements.

Price

Estimate $2.060m

Actual $1.978m

Quantity indicator: Number of Bereavement Allowance customers assisted

Estimate 475 The variance is –11.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 464

Special BenefitSpecial Benefit is an income support payment for people who are not eligible for any other type of payment and have no other means of support. The benefit is income and asset tested.

Price

Estimate $66.310m

Actual $64.091m

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Effectiveness—independence indicator: Average amount of earnings of Special Benefit customers per fortnight

Estimate $262 The variance is +$57.This was due to customers receiving a higher rate of earnings than estimated.Actual $319

Effectiveness—independence indicator: Average duration on Special Benefit

Estimate 136 weeks The variance is –5 weeks.This was due to more Special Benefit customers gaining full-time employment earlier than estimated.Actual 131 weeks

Effectiveness—independence indicator: Percentage of Special Benefit customers with earnings

Estimate 2% The variance is –0.6 per cent.This was due to a lower proportion of Special Benefit working-age recipients than estimated.Actual 1.4%

Effectiveness—targeting indicator: Percentage of Special Benefit customers on part‑rate

Estimate 73% The variance is +1 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 74%

Quantity indicator: Number of Special Benefit customers assisted

Estimate 6,350 The variance is –347.This was due to buoyant economy leading to lesser take-up of Special Benefit than estimated.Actual 6,003


Price

Estimate $0.756m

Actual $0.740m



Actual 100%

Quality—assurance indicator: Research and evaluation is of a high standard, (timely, fulfils terms of reference, complete, methodologically sound) contributes to policy understanding and development


Actual 100%


Quality—assurance indicator: Service agreements/contracts that meet legislative, government policy and developmental requirements are in place with all service providers


Actual 100%

Quality—client satisfaction indicator: Ministers and their offices are satisfied with the quality of policy advice and department meets standards for policy advice



Estimate 0 The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.No formal research was planned and program evaluation is ongoing.

Actual 0


Estimate 1 The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 1






Actual 0

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Service delivery

Price

Estimate $2.112m

Actual $2.067m



Actual 100%

Quality—client rights and obligations indicator: Control of incorrect payment; and fraud: savings in administered items arising from compliance activities

Estimate $89,000 in fortnightly savings$498,600 annually in debts

The variance of –4.07 per cent (–$3,669) in fortnightly savings and +13.21 per cent (+$65,843) annually in debts is attributable to smaller variations in customer payments with debts arising over a longer period of time. These figures do not include Special Benefit automatic 13 week reviews.

Actual $85,331 in fortnightly savings$564,443 annually in debts

Table 2.5 Reviews and appeals—Output Group 2.0

Client rights and obligations indicator: Percentage of reviews and appeals where the original decision is changed

Payment type

Authorised review officers

Social Security Appeals Tribunal

Administrative Appeals Tribunal

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Special Benefit 272 24.6% 54 22.2% 12 41.7%


Output Group 2.1Support for the aged

Administered items:

Age Pension ◗

Compensation for Extension of Fringe Benefits to Pensioners and Older Long-Term ◗

Allowees and Beneficiaries

Reimbursement to Great Southern Rail for Concessional Fares ◗

Seniors Concession Allowance for Commonwealth Seniors Health Card Holders ◗

Telephone Allowance to Commonwealth Seniors Health Card Holders ◗

Utilities Allowance ◗




Age PensionAge Pension is an income support payment designed to ensure seniors have an adequate standard of living in retirement. The qualifying age is 65 years for men and 63.5 for women, increasing to 65 by 2014. While the Age Pension is means-tested, the design of the means test ensures that incentives are maintained for the productive use of private savings and investments and for participation.

The Pension Bonus Scheme is intended to encourage older Australians to continue working beyond age pension age, rather than retiring from the workforce and claiming the Age Pension.

The maximum basic rate and pension supplement for the Age Pension are indexed twice a year in line with increases in the Consumer Price Index (CPI). If, after CPI adjustment, the maximum single basic rate is less than 25 per cent of male total average weekly earnings, it is adjusted up to that benchmark, with proportional flow-on to the maximum partnered basic rate.

While indexation in line with CPI increases ensures payment rates reflect increases in prices, the male average weekly earnings benchmark ensures pensioners share in any increases in community living standards as measured by the growth in wages. The real value of pension payments has substantially increased over the last decade.

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Price

Estimate $24,673.108m

Actual $24,577.319m

Effectiveness—adequacy indicator: Maximum payments to recipients—index of real value

Estimate Payments indexed to the CPI


Actual Payments indexed to the CPI

Effectiveness—adequacy indicator: Maximum payments to recipients, single pension base—as a percentage of Male total average weekly earnings

Estimate At least 25% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual At least 25%

Table 2.6 Maximum payments to recipients of pension: index of real pension rates, June 2003 to June 2008

2003 2004 2005 2006 2007 2008

Age Pension—single 100.0 103.0 103.0 105.1 107.0 108.2

with Rent Assistance 100.0 102.5 102.5 104.2 105.8 106.8

Age Pension—couple 100.0 103.0 103.0 105.2 107.0 108.3

with Rent Assistance 100.0 102.7 102.7 104.6 106.3 107.4


Figure 2.6 Maximum payments to recipients of pension: index of real pension rates, June 2003 to June 2008 (for data please refer to Table 2.6)

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Figure 2.7 Increases to the single pension rate under actual and alternative scenarios, March 2003 to March 2008

Note: From July 2000, to compensate pensioners for the impact of the Goods and Services Tax, the maximum rate of pension increased by four per cent (half of which was a payment in advance of the normal March 2001 indexation increase). This increase is known as the Pension Supplement. It increases in line with CPI and is paid in addition to the base rate of pension that is set to at least 25 per cent of Male total average weekly earnings.

Effectiveness—independence indicator: Average amount of assessed assets

Estimate $57,897 per year for single age pensioners$65,222 per year for couples

The variance is +$11,503 for single age pensioners and +$14,487 for couples.The variance is partially attributed to increased average pensioner savings and to policy changes—primarily the halving of the assets test taper rate.

Actual $69,400 per year for single age pensioners$79,709 per year for couples

Effectiveness—independence indicator: Average assessable assets for people receiving maximum rate Age Pension

Estimate $32,430 The variance is –$1,668.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual $30,762


Effectiveness—independence indicator: Average assessable assets for people receiving less than maximum rate Age Pension

Estimate $109,587 The variance is +$22,922.The variance is partially attributed to increased average pensioner savings and to policy changes, primarily the halving of the assets test taper rate.

Actual $132,509

Effectiveness—independence indicator: Average amount of assessed income

Estimate $3,868 per year for single age pensioners$4,389 per year for couples

The variance is +$636 for single age pensioners and +$848 for couples.The variance is partially attributed to increases in average pensioner savings and assessed income from financial investments.

Actual $4,504 per year for single age pensioners$5,237 per year for couples

Effectiveness—independence indicator: Average assessed income per year for people receiving less than maximum rate Age Pension

Estimate $8,998 The variance is +$990.The variance is partially attributed to increases in average pensioner savings and assessed income from financial investments.

Actual $9,988

Effectiveness—independence indicator: Average assessed income per year for people receiving maximum rate Age Pension

Estimate $903 The variance is +$80.The variance is partially attributed to increases in average pensioner savings and assessed income from financial investments.

Actual $983

Table 2.7 Average assessed income ($), of age pensioners, 2004–05 to 2007–08

2004–05 2005–06 2006–07 2007–08

$ $ $ $

Single age pensioners 3,253 3,484 3,850 4,504

Partnered age pensioners 3,925 4,166 4,537 5,237

Ratio of assessed income to total income (including Age Pension):$25.90 of assessed income to every $100 of total income in 2004–05$26.30 of assessed income to every $100 of total income in 2005–06$27.30 of assessed income to every $100 of total income in 2006–07$29.70 of assessed income to every $100 of total income in 2007–08.

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Effectiveness—independence indicator: Average base rate pension reduction per part‑rate pensioner per year

Estimate $2,797 The variance is +$475.The variance is partially attributed to increased average pensioner savings and to policy changes, primarily the halving of the assets test taper rate.

Actual $3,272

Effectiveness—take‑up/coverage indicator: Percentage of age pensioners with private earnings

Estimate 3.2% The variance is –0.1 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 3.1%

Effectiveness—independence indicator: Average earnings per year of partnered age pensioners in employment

Estimate $10,615 The variance is +$1,157.The variance is attributed to increases in reported earnings.

Actual $11,772

Effectiveness—independence indicator: Average earnings per year of single age pensioners in employment

Estimate $8,761 The variance is +$730.The variance is attributed to increases in reported earnings.

Actual $9,491

Effectiveness—independence indicator: Average price of purchased income streams

Estimate $123,000 The variance is +$52,177.The purchase price of income streams purchased in 2007–08 was higher than estimated, partly due to the response by customers to the Better Superannuation measures introduced from 1 July 2007.

Actual $175,177

Effectiveness—take‑up/coverage indicator: Number of purchased income streams

Estimate 29,900 The variance is +16,006.A higher than estimated number of income streams were purchased in 2007–08, partly due to the response by customers to the Better Superannuation measures introduced from 1 July 2007.

Actual 45,906

Effectiveness—take‑up/coverage indicator: Percentage of age pensioners receiving less than the full rate because of the means test

Estimate 38% The variance is +6 per cent.The variance is partially attributed to increased average pensioner savings and to policy changes—primarily the halving of the assets test taper.

Actual 44%


Income and asset value limits for full pension as at 30 June 2008

Single ($) Couple combined ($)

Income free area (per fortnight) 132 232

Asset value limit for home owners (home not included) 166,750 236,500

Asset value limit for non-home owners 287,750 357,500

Figure 2.8 Proportion of age pensioners receiving a part-rate pension, June 1998 to June 2008

New entrants to Age Pension have significantly higher average private income and assets than those of the full Age Pension population. This means that the proportion of Age Pension entrants who receive a part-rate pension is much higher than the proportion of part-rate pensioners in the entire Age Pension population.

In the three months to 30 June 2008, 57 per cent of Age Pension entrants were granted at part-rate, while only 44 per cent of the full Age Pension population received a part-rate pension. Higher average levels of assessable income and assets of Age Pension entrants are partly due to higher average levels of superannuation benefits. The September 2007 relaxation of the assets test taper is also contributing to higher average levels of assessable income and assets.

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There is increasing diversity in income and assets holdings of age pensioners. On the one hand, some pensioners have little private income or assets. They may have spent considerable parts of their working life out of the workforce, and/or much of their working life pre-dated Superannuation Guarantee arrangements.

These factors restrict capacity to accumulate savings. On the other hand, a growing proportion of age pensioners have substantial private resources. The September 2007 relaxation of the assets test taper is reinforcing diversity in the private resources of age pensioners. At 30 June 2008, homeowner pensioner couples had assessable assets in the range from $0 to $849,500 (in addition to the exempt home).

Effectiveness—take‑up/coverage indicator: Percentage of income units headed by a person aged 65 years and over with government pension as principal source of income

Estimate 69.4% The variance is +1.2 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 70.6%

Effectiveness—take‑up/coverage indicator: Percentage of income units headed by a person aged 65 years and over with government pension contributing less than 20 per cent of income

Estimate 19.9% The variance is –1 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. Actual 18.9%

Effectiveness—take‑up/coverage indicator: Percentage of income units headed by a person aged 65 years and over with government pension contributing less than 50 per cent of income

Estimate 30.6% The variance is –1.4 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 29.2%

Effectiveness—take‑up/coverage indicator: Percentage of estimated aged population who are clients

Estimate 65% The variance is +2 per cent.The variance is partially attributed to policy change (for example the halving of the assets test taper rate) and to declining rates of claims for veterans’ pensions.

Actual 67%


Figure 2.9 Take-up of Age Pension June 1998 – June 2008

There are more women than men in receipt of the Age Pension (57.5 per cent in June 2008), due to their longer life expectancy and lower qualifying age for Age Pension. More women than men receive the full rate of Age Pension—a total of 57.7 per cent of female age pensioners are paid at full rate, compared to 54.4 per cent of males. This reflects that on average women accumulate lower income and assets to provide for retirement.

Almost 43.2 per cent of age pensioners are single. Singles tend to be older than partnered pensioners and are more likely to receive a full rate pension than partnered pensioners (63.4 per cent compared with 50.8 per cent). As at June 2008, 39.5 per cent of age pensioners assisted by Centrelink were born overseas.

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Figure 2.10 Percentage of age pensioners born overseas

* Does not include Department of Veterans’ Affairs data

Effectiveness—take‑up/coverage indicator: Equitable access to payments for target or special interest groups, based on level of need


Actual 100%

Quantity indicator: Number of age pensioners paid Rent Assistance

Estimate 213,643 The variance is +7,859.The variance is largely seen as reflecting growth in the Age Pension population. Actual 221,502

Quantity indicator: Number of clients assisted

Estimate 2,045,478 The variance is –6,173.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 2,039,305


Number of Age Pensions paid under International Social Security AgreementsIn June 2008, there were 33,125 Age Pensions paid under agreements (excluding New Zealand and the United Kingdom), averaging $4,553 per year per person. An additional 9,115 Age Pensions were paid under the Agreement with New Zealand, at an average of $5,270 per year per person. Under the former Agreement with the United Kingdom, 236 Age Pensions were paid, averaging $7,157 per year per person.

Provision of financial informationFaHCSIA’s seniors publications promote independence and self-reliance to retirees and pre-retirees and provide information on planning, saving and preparing for retirement, investment options and the effective use of savings for self-support. Around 83,000 copies of these publications were distributed during 2007–08.

Centrelink’s Financial Information Service (FIS) is funded by FaHCSIA. FIS is a free information and education service available to all Australians. FIS aims to ensure people have sufficient information to help them make effective use of their financial resources for self-support, make informed decisions about retirement issues and have adequate financial preparation for a retirement that allows participation in their community.

At 30 June 2008, there were some 148 full-time equivalent FIS officers throughout Australia (137 full-time and 22 part-time). Between July 2007 and June 2008, officers made approximately 201,000 phone calls and conducted approximately 89,000 face-to-face interviews. Over the same period, 90,000 people attended seminars. The seminars have a strong focus on encouraging pre-retirees to plan for retirement. Thirty-nine per cent of attendees were under age 55.

Pension bonus schemeThe Pension Bonus Scheme is intended to encourage older Australians to defer Age Pension and continue working beyond age pension age. It provides a one-off tax-free lump sum to eligible people and is paid when a person registered in the scheme finally claims and receives Age Pension.

At June 2008, 11 per cent of people over Age Pension age were working. Of these, 27 per cent received Age Pension while they worked and another 21 per cent were registered in the Pension Bonus Scheme. As at 30 June 2008, 152,316 people had registered in the scheme since it commenced on 1 July 1998.

Extension of fringe benefitsIn 1993, eligibility for the Pensioner Concession Card was extended to all part-rate pensioners and certain older long-term allowance recipients. In response to concerns from the state and territory governments that an increase in the number of eligible card holders

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would have an impact on their state concession programs, the Government agreed to provide an annual payment as compensation for the increased costs of core concessions—utilities, municipal and water rates, public transport and motor vehicle registration.

Price

Estimate $206.027m

Actual $206.027m

Quality assurance indicator: Certification from state and territory governments that they are complying with the agreement

Estimate 100% The actual result is the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 100%

Concession cards—Australian Government

Card type Card holder numbers Listed dependents

Health Care Card 1,021,812 931,174

(Low Income) Health Care Card 358,109 19,596

Pensioner Concession Card 3,278,492 1,010,152

Commonwealth Seniors Health Card 278,378 0

Total 4,936,791 1,960,922

The Government’s main purpose in issuing concession cards is to provide access to Pharmaceutical Benefits Scheme prescription items and certain Medicare services at a cheaper rate. Other concessions that may be offered to card holders are the responsibility of state, territory or local governments and authorities, and some private organisations.

Concession cards issued by the Australian Government include:

the Pensioner Concession Card for pensioners and certain older long-term social ◗

security allowees

the Health Care Card generally for social security allowees, families receiving maximum ◗

rate Family Tax Benefit Part A by fortnightly instalment and people with income below certain levels

the Commonwealth Seniors Health Card for eligible self-funded retirees of ◗

age pension age.


Reimbursement to Great Southern Rail for concessional faresGreat Southern Rail is under contract to provide concessional fares on their services (the Indian Pacific, The Ghan and The Overland) to pensioners, certain veterans and holders of the Commonwealth Seniors Health Card (CSHC).

Some 42,611 passengers took 62,315 trips under the Government’s contractual arrangement with GSR in 2007–08.

Price

Estimate $6.844m

Actual $6.406m

Seniors Concession AllowanceSeniors Concession Allowance is a payment for holders of the CSHC, to help with household costs. The allowance was increased from $218 to $500 a year for CSHC holders. The allowance is paid in quarterly instalments of $125 commencing 20 March 2008.

Price

Estimate $238.774m

Actual $235.232m

Quantity indicator: Number of eligible Commonwealth Seniors Health Card holders paid Seniors Concession Allowance

Estimate 238,593 The variance is +30,320.The variance is attributable to greater awareness of the CSHC.

Actual 268,913

Telephone Allowance to CSHC HoldersTelephone Allowance assists CSHC holders with the cost of maintaining a telephone service. On 20 March 2008, Telephone Allowance was increased by 50 per cent, from $88 a year to $132 a year, for CSHC holders who have a home internet connection. The allowance is available to telephone subscribers who are CSHC holders where they or their partner have a home internet connection.

Price

Estimate $16.303m

Actual $16.538m

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Effectiveness—take‑up/coverage: Percentage of eligible Commonwealth Seniors Health Card holders receiving Telephone Allowance

Estimate 93% The variance is +1.5%.The variance is attributable to the greater awareness of Telephone Allowance.Actual 94.5%

Quantity indicator: Number of CSHC holders receiving Telephone Allowance

Estimate 221,891 The variance is +41,128.The variance is attributable to greater awareness of CSHC.

Actual 263,019

Utilities AllowanceUtilities Allowance is a payment for income support recipients of age or veteran pension age, or who are receiving Mature Age, Widow, or Partner Allowance, Wife Pension, Widow B Pension, Disability Support Pension, Carer Payment or Bereavement Allowance. Utilities Allowance provides assistance with regular household utilities bills. In March 2008, the Utilities Allowance increased from $107.20 to $500.00 per year and payment changed from half yearly to quarterly instalments.

Price

Estimate $611.028m

Actual $613.852m

Quantity indicator: Number of eligible income support customers paid Utilities Allowance

Estimate 2,064,504 The variance is +842,263.The variance is due to the extension of Utilities Allowance to recipients of Widow B Pension, Wife Pension, Disability Support Pension, Carer Payment and Bereavement Allowance from 20 March 2008.

Actual 2,906,767


Price

Estimate $14.009m

Actual $13.712m


Quality—assurance indicator: Research and evaluation is of a high standard, (timely, fulfils terms of reference, complete, methodologically sound) contributes to policy understanding and development


Actual 100%

Quality—assurance indicator: Service agreements/contracts that meet legislative, government policy and developmental requirements are in place with all service providers


Actual 100%

Quality—assurance indicator: Service providers meet terms and conditions of funding


Actual 100%

Quality—client satisfaction: Ministers and their offices are satisfied with the quality of policy advice and department meets standards for policy advice



Estimate 4 The actual result is the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 4


Estimate 4 The variance is –1.This is due to movement of the National Information Centre on Retirement Investments to Output Group 4.2. Actual 3


Estimate 1,770 items to Minsters’ offices ministerial correspondence70 submissions and briefings



Estimate 4 The variance is –1.This is due to movement of the National Information Centre on Retirement Investments to Output Group 4.2. Actual 3

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Service delivery

Price

Estimate $303.314m

Actual $294.930m



Actual 100%

Quality—client rights and obligations: Control of incorrect payment and fraud: savings in administered items arising from prevention and review activities

Estimate $6.1 million in fortnightly savings$44.2 million annually in debts

The variance of +$720,000 (+11.87%) in fortnightly savings and +$18.24 million (+41.26%) annually in debts is attributable to improved targeting of Age Pension reviews.

Actual $6.82 million in fortnightly savings.$62.44 million annually in debts



Payment type




Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Age Pension 4,833 40.3% 953 34.8% 232 21.1%


Output Group 2.2Support for people with disability

Administered items:

COAG Helping Younger People with Disabilities in Residential Aged Care ◗

Commonwealth State Territory Disability Agreement ◗

Disability Support Pension ◗

Services for People with Disability ◗

Employment Assistance and Other Services—Employment Assistance ◗

Employment Assistance and Other Services—Employment Assistance ◗

(Case‑Based Funding)

Children’s Services ◗

Disability Supported Employment ◗

Targeted Support Services ◗

Mental Health ◗

Community‑Based Programs to help families coping with mental illness ◗

More respite care places to help families and carers ◗

Personal Helpers and Mentors ◗




COAG Helping Younger People with Disability in Residential Aged CareThe Australian Government is working with state and territory governments to reduce the number of younger people with disability living in residential aged care services. The program initially targets people under 50 years of age. The program has three objectives: moving younger people with disability currently accommodated in residential aged care into more age-appropriate supported disability accommodation; working to prevent future admissions of younger people with disability into residential aged care; and enhancing the delivery of specialist support services to those younger people with disability for whom residential aged care remains the only available supported accommodation option.

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Price

Estimate $13.949m

Actual $13.861m

Effectiveness—Targeting Indicator: Expenditure in 2007–08 matches all jurisdictions except South Australia/Australian Capital Territory

Estimate NSW: $4.7mVIC: $3.5mQLD: $2.7mSA: $1.1mWA: $1.4 mTAS: $0.3mNT: $0.1mACT: $0.2mAccording to signed bilateral agreements

The actual results for most states and territories were the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. A variance of $0.09 million was recorded for Tasmania.The Tasmanian Government Department of Health and Human Services requested a revision to 2007–08 participant numbers from its original target. FaHCSIA granted approval for this change, which led to a reduction in expenditure.

Actual NSW: $4.7mVIC: $3.5mQLD: $2.7mSA: $1.1mWA: $1.4mTAS: $0.2mNT: $0.1mACT: $0.2m

Commonwealth State Territory Disability AgreementThe Commonwealth State Territory Disability Agreement (CSTDA) provides the national framework for the provision of government support services for people with disability. Under the three agreements signed so far, the state and territory governments have responsibility for the planning, policy setting and management of accommodation support, community support, community access and respite care services. The Australian Government has similar responsibilities in relation to employment services for people with disability. The current CSTDA was due to expire on 30 June 2007, but has been extended pending negotiation of a new agreement. Development of a new agreement is underway and is part of the implementation of Specific Purpose Payment Reform.

Price

Estimate $736.916m

Actual $735.888m


Effectiveness—targeting indicator: People with disability are receiving the level and quality of services they need. All jurisdictions will: Improve transparency and accountability; Quantify unmet need; Implement quality assurance through third party accreditation of disability services; and Increase access to mainstream disability services for Indigenous people

Estimate Cost—Expenditure by all jurisdictions will at a minimum match 2006–07 commitment in Schedule A1—subject to the new CSTDA 4 agreement being signed.


Actual Cost—Expenditure by all jurisdictions will at a minimum match 2006–07 commitment in Schedule A1—subject to the new CSTDA 4 agreement being signed.

Effectiveness—targeting indicator: Proportion of consumers per 1,000 of potential population from linguistically and culturally diverse background, Indigenous and by service type

This is an Australian/state and territory government agreement and no target or estimates are set by the Australian Government. Information on usage is reported in the Annual CSTDA Public Report.

Service type Non‑English speaking origin* Indigenous origin

Accommodation support 0.5 2.4

Community support n/a 8

Community access n/a 2.5

Respite n/a 2.9

Employment 1.9 5.9

Source: Productivity Commission Report on Government Services 2008.* English proficiency groups 2–4, which includes all countries except Australia, New Zealand, Canada, United Kingdom,

South Africa, Ireland and USA.

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Disability Support PensionDisability Support Pension (DSP) is a payment made to people with disability who are unable to work for at least 15 hours per week at or above the relevant minimum wage, or be re-skilled for any work, for more than two years because of their disability. People who were receiving DSP on 10 May 2005, were not affected by the welfare reform changes to the work test and are still subject to the 30 hours per week, unless they lose entitlement to the payment. The payment is income and assets-tested and paid at the same rate as other social security pensions. In March 2008 the $500 Utilities Allowance was extended to DSP recipients.

Price*


Actual $5,540.119m

* Please note: This price indicator only includes the DSP appropriation from 3 December 2007, when the DSP was transferred to the FaHCSIA portfolio. The full year DSP appropriation for 2007–08 is approximately $9.37 billion.

Quantity indicator: Average (mean) duration on income support by current income support payment (weeks)

Estimate 597 The variance is –8 weeks.The average duration is slightly lower than the estimate. However, the growth in average duration remains consistent with previous years.

Actual 589

Quantity indicator: Percentage of time on income support in the last 12 months that customer declares earnings.

Estimate 10% The variance is –0.2 per cent.The percentage of earners is lower than estimated, but remains consistent with previous earnings trends. Actual 9.8%


Estimate N/A The variance is unable to be reported as Department of Education, Employment and Workplace Relations (DEEWR) do not project customer numbers. Based on recipient numbers from June 2007 (714,156) there was a 2.6 per cent increase.

Actual 732,367

Quantity indicator: Average earnings for pensioners in employment

Estimate N/A The variance is unable to be reported as DEEWR do not project average earnings. The average earnings for DSP recipients are consistent with previous earnings trends. Actual $395.33


Services for People with DisabilityPrograms under this administered item provide services, which include a booking service for Auslan Interpreting Services, employment assistance, print disability services, postal concessions for the blind, respite and out of school hours care, as well as support to children with Autism Spectrum Disorders (ASDs) and their families and carers (prior to the commencement of the Helping Children with Autism package).

Additional support for disability business services announced in 2007 has resulted in an overall 8.5 per cent increase in funding for supported employment. Five hundred new supported employment places also became available in the sector during 2007–08. From July 2008, an additional 250 places will be released when new supported employment services come online.

Price

Estimate $276.816m

Actual $275.020m

Employment Assistance and Other Services—Employment Assistance

Funding is provided to help people with severe disability gain and maintain supported employment. Funding is also provided for respite care, and to promote the inclusion of people with disability in Australian society through the delivery of services such as the Postal Concessions for the Blind Program, print disability services and advocacy.

Cost indicator: Average cost per employment outcome in business services

Estimate $8,970 The variance is +$353.The variance partly reflects increased funding provided to business services in 2007–08, offset to some extent by an increase in consumers achieving an employment outcome of 13 weeks or more.

Actual $9,323

Cost indicator: Average per annum cost per place in a business service

Estimate $8,215 The variance is –$164.An additional 500 places commenced part way through the year, resulting in a lower cost per place than estimated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual $8,051

Effectiveness—early intervention indicator: Young users of business services per 1,000 of the eligible population aged 15–24 years

Estimate 67 The variance is +13.The variance reflects an increase in the number of business service users aged 15–24. Actual 80

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Effectiveness—early intervention indicator: Users of business services with a profound or severe disability per 1,000 of the eligible population with a profound or severe disability

Estimate 49 The variance is –1.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. Actual 48

Effectiveness—targeting indicator: Average hourly wage rate of business service employees

Estimate $3.00 The variance is +$0.03.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. Actual $3.03

Effectiveness—targeting indicator: Average hours worked per week in a business service.

Estimate 27.3 The variance is –0.9.This reduction is attributed to an increase in the number of consumers with a profound disability not able to work longer hours.Actual 26.4

Effectiveness—targeting indicator: Indigenous people using business services per 1,000 of the Indigenous population

Estimate 1.3 The variance is +0.6.The variance is attributed to increased participation and improved service provider reporting.Actual 1.9

Effectiveness—targeting indicator: Number of users of business services per 1,000 of the eligible population for employment services

Estimate 61.4 The variance is +3.1.The variance is attributed to additional 500 new places provided in the sector and increased take-up of existing places in business services. Actual 64.5

Effectiveness—targeting indicator: Users of business services per 1,000 of the eligible population born in a non‑English speaking country

Estimate 10.2 The variance is +5.1.The variance reflects both improved service provider reporting and an increase in new users with non-English speaking background.Actual 15.3

Effectiveness—targeting indicator: Users of business services per 1,000 of the eligible population in outer regional and remote areas

Estimate 5.7 The variance is +2.9.The variance is due to an increase in participation of new business service users in outer regional and remote areas, partly attributable to the additional 500 places provided in the sector in 2007–08.

Actual 8.6

Quantity indicator: Capacity Utilisation Rate in business services

Estimate 93% The variance is +3 per cent.The variance is due to a greater take-up of business service places than estimated in the 2007–08 FaHCSIA Portfolio Budget Statements. Actual 96%

Quantity indicator: Total number of people using business services

Estimate 22,112 The variance is +765.The variance reflects an increase in the number of consumers assisted, including the 500 new places funded in the sector in 2007–08.Actual 22,877


Employment Assistance and Other Services—Employment Assistance (Case‑Based Funding)

Effectiveness—capacity indicator: Percentage of business services users who have achieved an employment outcome of 26 weeks or more

Estimate 85% The variance is +9 per cent.The variance reflects a greater number of consumers achieving an employment outcome of 26 weeks or more. Actual 94%

Children’s Services*


Estimate 250 families supported

The variance is +59.A detailed analysis of available funding identified that more families could be assisted than originally anticipated.

Actual 309 families supported


Disability Supported Employment*

Quantity indicator: Number of places

Estimate 500** The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Additional Estimates Statements.The measure was implemented as planned, providing 500 additional places under the existing disability supported employment program.

Actual 500

Quality indicator: Per cent of clients satisfied

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Additional Estimates Statements.The measure was implemented as planned, providing additional places under the existing disability supported employment program.

Actual 100%

* This performance indicator is taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements.** The estimate of 750 in 2007–08 FaHCSIA Portfolio Additional Estimates Statements was incorrect and should have

read 500.

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Targeted Support Services*

Quantity indicator: Number of people with disability continuing to receive targeted support services

Estimate 400 The variance is –19.The variance is attributable to a greater number of people electing to remain in the workforce, rather than choosing targeted support.

Actual 381


Mental HealthThe FaHCSIA Mental Health programs deliver flexible respite and support for carers and families, community-based support for carers and families and recovery support for individuals with a severe functional limitation as a result of a severe mental illness.

The FaHCSIA Mental Health programs aim to:

help people with mental illness, their families and carers to have better access to ◗

specialist and mainstream support services

increase the capacity of people with mental illness, their families, carers, and children to ◗

participate in the community

improve access to appropriate support services for Indigenous and culturally and ◗

linguistically diverse clients

provide assistance to help families and carers sustain their support roles. ◗

Price

Estimate $93.766m

Actual $83.283m

Community‑Based Programs to help families coping with mental illness

Community-Based Programs are delivered to support families, carers, children and young people affected by mental illness.

Effectiveness—take‑up/coverage indicator: The percentage of family members and carers affected by a mental illness that report an increased level of support within the target community

Estimate 80% The variance is –5 per cent.This is a new program and data is from the first seven projects that were established. It is anticipated that service users will report increased levels of support as the program becomes better established.

Actual 75%


Quantity indicator: Total number of community‑based local projects assisting families, carers, children and young people affected by mental illness

Estimate 75 The variance is –30.Full expenditure of program funds has not been achieved. An outcome of the open competitive process used to select non-government organisations to deliver the program was a smaller number of high quality projects funded at the upper end of the funding range.

Actual 45

More respite care places to help families and carers

Flexible respite care options have been developed for carers and families who are caring for people with mental illness and/or intellectual disability.

Quantity indicator: Percentage of funds allocated from Mental Health Respite Development Fund to new programs


Actual 100%

Quantity indicator: Total number of respite hours brokered

Estimate 244,000 hours of respite

The variance is +15,014 respite hours brokered.Brokered respite hours exceeded expectations, resulting in provision of assistance to more carers of people with a mental illness or intellectual disability than anticipated.Actual 259,014 as at

31 March 2008

Personal Helpers and Mentors

Personal Helper and Mentor services are provided to assist people with severe functional limitation resulting from a mental illness. Refer to the Personal Helpers and Mentors case study on page 128, for further information about this program.

Effectiveness—capacity indicator: The number and percentage of participants whose life skills improve as measured by review

Estimate 80% Case studies indicate that program participants are developing improved skills as a result of their involvement in the program. This is a new program and data is not yet available. Actual N/A

Effectiveness—capacity indicator: The number and percentage of surveyed participants who believe they have better access to the services they need

Estimate 80% Case studies demonstrate that the program not only increases access to the range of community and other services participants need but also improves the level of social inclusion for individuals. This is a new program and data is not yet available.

Actual N/A

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Quality—client satisfaction indicator: The number and percentage of surveyed participants who are satisfied with the service assistance

Estimate 80% Anecdotal feedback and case studies indicate high levels of participant satisfaction with the program. Data will be collected in 2008–09 through participant surveys.Actual N/A

Quantity indicator: Number of eligible participants

Estimate Is a caseload of 10 to 12 per personal helper and mentor at any point in time.

The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Data relates to the 28 Personal Helper and Mentor services that have been operational for the full financial year.

Actual Is a caseload of 10 to 12 per personal helper and mentor at any point in time.

Price information: other administered items— Respite Brokerage for Older Carers

Price

Estimate Rephased Funding for this initiative was rephased from 2007–08 to 2008–09 to enable Centrelink to undertake interim brokerage for the Respite for Older Carers until this initiative transfers to the states and territories.

Actual Rephased


Price

Estimate $31.752m

Actual $31.079m


Quality—assurance indicator: Collection and analysis of data on employment services, research of relevant policy topics and evaluation of programs are comprehensive, based on sound methodology, informative and contribute to policy understanding and development


Actual 100%



Actual 100%



Actual 100%




Estimate Development of relevant data collection and research activities

The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.One major piece of research was completed, which was a report to FaHCSIA entitled Quality of Life Outcomes reporting for younger people with disability in residential aged care.

Actual 1 major piece of research completed, plus significant supporting activity


Estimate 598 The variance is +313.This is due to machinery of government changes through which a number of children’s services contracts were gained. The variance also includes contracts/service agreements from the Mental Health Branch. These programs are in their first reporting period and would not have been part of the original estimation process.

Actual 911

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Estimate 393 The variance is +299.The variance reflects new service providers for Respite for Older Carers of Children with Disability under the Disability assistance—support for people with disability and their families and carers measure. The variance also includes service providers from the Mental Health Branch. These programs are in their first reporting period and would have not have been part of the original estimation process.

Actual 692

Service delivery

Price

Estimate $85.832m

Actual $84.013m



Actual 100%



Payment type




Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Disability Support Pension

7,981 29.6% 2,032 33.6% 643 29.5%


casE study—rEsPitE suPPort for carErs of young PEoPlE witH sEvErE or Profound disability

Commonwealth Carer Respite Centres and Carelink Centres provide information on community services and support to carers. Centres provide information on community aged care, disability and other support services available locally or anywhere within Australia.

After a severe fall, the mother of a Queensland child with cerebral palsy and an intellectual disability was admitted to hospital. The local Commonwealth Respite and Carelink was contacted as the child’s mother required spinal surgery that would entail four months of hospitalisation and recuperation.

As the child’s father worked until 6pm each day, he required assistance with collecting the child from the special school she attended and caring for her until he returned from work. In consultation with the child’s father, Commonwealth Respite and Carelink negotiated with the Cerebral Palsy League to arrange for a worker already familiar to the family to provide additional respite to the four hours per week they were already providing. With Commonwealth Respite and Carelink contributing a further 10 hours per week, adequate care was provided for the child. This extra assistance minimised financial hardship and enabled the father to continue in his paid employment.

The child’s mother said she was overwhelmed by the support provided to her family and looked forward to returning home and eventually being able to resume care for her daughter.

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Output Group 2.3Support for carers

Administered items:

Support for Carers ◗

Assistance for Carers ◗

Carer Allowance ◗

Carer Payment ◗




Support for CarersIncome support and allowances and other support are provided to enhance carers’ wellbeing and balance their caring, work and family responsibilities. This enables carers to continue in their caring role and, through respite services and peer support groups, to prepare for life after caring responsibilities end.

Price

Estimate $8.880m

Actual $8.459m

Assistance for CarersCarers are assisted through a number of Australian Government payments and services. Young carers are encouraged to complete secondary education or a vocational equivalent through the provision of respite services and are supported in difficult situations through a telephone hotline and age-appropriate information services.

The Respite and Information Services for Young Carers Program provides respite and information services to young carers under the age of 25 years at risk of prematurely leaving school. Young carers can access up to five hours of home respite a week during the school or study term to complete secondary or vocational equivalent education. They can also access two-week blocks of respite to undertake activities such as studying for exams, training or recreation.


MyTime peer support groups are recognised as an effective and cost-efficient model to develop strong, positive relationships between parents of children with disability.

Quantity indicator: Number of young carers assisted by blocks, up to 14 days a year, of respite care

Estimate 500 The variance is +264.The program exceeded expectations, as more young carers were assisted than estimated. Actual 764

Quantity indicator: Number of young carers assisted by short‑term respite care of up to 5 hours per school week

Estimate 500 The variance is +1,304.Program exceeded expectations, resulting in more young carers being assisted than estimated. Actual 1,804

Carer AllowanceCarer Allowance is a supplementary payment for people who provide daily care and attention at home to a person with disability or a severe medical condition. The payment is not income and assets-tested and is indexed annually.

Price


Actual $1,591.330m

Effectiveness—adequacy indicator: Maximum payments to recipients—index of real value

Estimate Indexed regularly in line with Consumer Price Index

The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Carer Allowance is indexed by the Consumer Price Index on 1 January each year. Actual Indexed on 1 January

2008 by Consumer Price Index factor of 2.1%

Quantity indicator: Number of clients receiving Carer Allowance

Estimate Adult 278,000Child 116,000

The adult variance is +25,141.The child variance is –2,451.The variances are mainly due to the different methods for calculating the estimate and actual figures. The estimates are calculated using estimated financial year averages, whereas the actuals are snapshots of clients as at June 2008. The Carer Allowance (adult) figures are more than estimated as the growth rate has been slightly higher than forecast over the last year. The Carer Allowance (child) figures are less than estimated as the growth rate has been slightly lower than forecast over the last year.

Actual Adult 303,141Child 113,5495,695 received both Carer Allowance (adult) and Carer Allowance (child). 14,359 did not receive Carer Allowance (child) but did receive a Health Card. 520 were not coded.

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Quantity indicator: Number of people cared for by clients receiving Carer Allowance

Estimate Adult 286,000Child 133,000

The adult variance is +33,248.The child variance is +2,617.The variance is mainly due to the different methods for calculating the estimate and actual figures. The estimates are calculated using estimated financial year averages, whereas the actuals are snapshots of clients as at June 2008. The number of people eligible for Carer Allowance in respect of more than one care receiver is increasing, resulting in a higher number than forecast of people being cared for by clients.

Actual Adult 319,248Child 135,617Health Care Card only 18,795

Child Disability Assistance Payment*The Child Disability Assistance Payment is a $1,000 annual payment made to the carer, for each child with disability under 16 years, who attract a payment of Carer Allowance. The payment is not subject to income tax, nor does it count as income for social security or family assistance purposes. The payment can be used by families to finance support, aids, therapies or respite that they require for their child with disability.

Quantity indicator: Number of children in respect of whom the Child Disability Assistance Payment has been made

Estimate 132,361 The variance is +3,546.There has been a slightly higher than forecast growth in the number of children being cared for by Carer Allowance clients. Actual 135,907


Carer PaymentCarer Payment is an income support payment for people whose caring responsibilities prevent them from undertaking substantial workforce participation. The payment is income and assets tested and paid at the same rate as other social security pensions. In March 2008, the $500 Utilities Allowance was extended to Carer Payment recipients.

Price


Actual $1,690.889m


Effectiveness—adequacy indicator: Maximum payments to recipients—as a percentage of Male total average weekly earnings

Estimate Carer Payment to be maintained at 25% of male total average weekly earnings


Actual Maintained at 25% of male total average weekly earnings.

Effectiveness—independence indicator: Percentage of clients with private earnings (earned income).Average amount of private earnings per fortnight.

Estimate 15% of customers have private earnings with average earnings of $450 each fortnight

The variance is –4 per cent for customers with private earnings and +$45 average earnings each fortnight.Both the percentage of customers and fortnightly average earnings are slightly less than the actual figures of 2006–07 and reflect the slight decrease in the proportion of Carer Payment clients of working age.Actual 11% of customers

have earnings with average earnings of $495 each fortnight

Effectiveness—take‑up/coverage indicator: Percentage of Carer Payment clients also in receipt of Carer Allowance

Estimate 85% The variance is +6 per cent.Improved measurement and the impact of the extension of Carer Allowance to clients who do not live with person they provide care to have contributed to this increase.

Actual 91%

Effectiveness—targeting indicator: Percentage on part‑rate due to means test

Estimate 25% The variance is +1 per cent.While the actual is very close to estimate provided in the 2007–08 FaHCSIA Portfolio Budget Statements and the 2006–07 actual, the increase is attributable to the flexible arrangements that allow a Carer Payment client to work, train and study for up to 25 hours per week.

Actual 26%

Quantity indicator: Number of clients receiving Carer Payment

Estimate 126,210 The variance is +4,447.The variance is mostly due to the different methods for calculating the estimate and actual figures. The estimate is calculated using estimated financial year average, whereas the actual is a snapshot of clients as at June 2008.

Actual 130,657

Quantity indicator: Number of people cared for by clients receiving Carer Payment

Estimate 126,500 The variation is +4,425.The variance is mostly due to the different methods for calculating the estimate and actual figures. The estimate is calculated using estimated financial year average, whereas the actual is a snapshot of clients as at June 2008.

Actual 130,925

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Price

Estimate $9.187m

Actual $8.992m



Actual 100%



Actual 100%

Quality—client satisfaction: Ministers and their offices are satisfied with the quality of policy advice and the Department meets standards for policy advice



Estimate 3 plus significant supporting activity


Actual 3 plus significant supporting activity


Estimate 114 The variance is –57.The estimate incorrectly included 55 service agreements reported under Output Group 2.2.Actual 57



Detailed information on actual results for this indicator can be found in Part 3 of this report, see page 314.



Actual 57


Service delivery

Price

Estimate $52.005m

Actual $50.903m

Quality—client rights and obligations indicator: Carer Payment—control of incorrect payment and fraud: savings in administered items arising from compliance activities

Estimate $4.21 million in fortnightly savings; and$3.50 million annually in debt

The variance of –$822,000 (–19.50 per cent) in fortnightly savings and +9.47 million (+270.53 per cent) annually in debts is attributable to smaller variations in customer payments with debts arising over a longer period of time.

Actual $3.39 million in fortnightly savings$12.97 million annually in debts



Payment type




Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Carer Allowance 329 27.7% 22 13.6% 4 0.0%

Carer Allowance (Adult) 1,318 28.2% 159 20.8% 29 20.7%

Carer Allowance (Child) 548 24.3% 82 18.3% 15 20.0%

Carer Allowance (Child) HCC Only

15 6.7% 5 20.0% 0 0.0%

Carer Payment 329 38.6% 79 30.4% 18 16.7%

Carer Payment (Adult) 771 36.2% 113 26.5% 25 20.0%

Carer Payment (Child) 289 17.0% 55 10.9% 9 33.3%

Carer Payment Multiple 6 0.0% 0 0.0% 0 0.0%

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Output Group 2.4Addressing youth homelessness

Administered items:

Youth Engagement ◗

Reconnect ◗




Youth Engagement

Price

Estimate $34.904m

Actual $34.687m

Reconnect

The Reconnect Program helps young people aged 12 to 18 who are homeless, or at risk of homelessness, and their families. It is designed to break the cycle of homelessness, which can begin at an early age. Reconnect provides early intervention support through counselling, group work, mediation, and practical help to assist the young person to re-engage with their families, education, training, employment and the community.

Effectiveness—early intervention indicator: Percentage of clients with a positive change in their overall situation

Estimate 70% The variance is +12 per cent.The actual result exceeds the estimate due to continued departmental support services in data follow-up and completion.

Actual 82%

Effectiveness—early intervention indicator: Percentage of clients with an improved level of engagement with family

Estimate 70% The variance is +1 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 71%


Quantity indicator: Migrants and Humanitarian Entrants born overseas provided with Reconnect services

Estimate 500 The variance is +595.The actual result exceeds the estimate due to program maturation and an increased number of services now in operation. Includes all clients seen.

Actual 1095

Quantity indicator: Number of families assisted

Estimate 5,000 The variance is –648.The number of families is less than estimated, but marginally higher than the previous year.Actual 4,352

Quantity indicator: Number of people assisted

Estimate 7,000 Numbers exceed estimates. Estimates in future will include breakdown of individual and group participants.

Actual 5,684 individuals10,467 group participants


Price

Estimate $5.600m

Actual $5.481m

Quality—assurance indicator: Department ensures that services providers meet terms and conditions of funding


Actual 100%



Actual 100%



Actual 112

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Service delivery

Price

Estimate $4.112m

Actual $4.025m

Quality—assurance indicator: Service providers deliver services to the standards agreed within FaHCSIA

Estimate 100% The actual result was the same the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 100%


Output Group 2.5Support for women

Administered items:

Support for Victims of Trafficking ◗

Widow B Pension, Wife Pension (Age), Wife Pension (DSP) ◗

Women’s Leadership and Development ◗

Women’s Safety Agenda ◗

Women’s Safety Agenda—National Plan to Reduce Violence against Women and ◗

their Children




Support for Victims of TraffickingCase management services are provided to suspected victims of people trafficking around Australia. Services include assistance with, or access to, accommodation, legal advice, counselling, training and social support.

Price

Estimate $0.755m

Actual $0.601m

Effectiveness—take‑up/coverage indicator: Program participants report being well‑supported and assisted in their recovery and preparation for reintegration


Actual 90%

Quantity indicator: Percentage of suspected victims, identified by the Australian Federal Police, accommodated within the program


Actual 100%

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Widow B PensionWidow B Pension is paid to widowed, divorced and separated women aged 50 years and over on 1 July 1987, and women aged 45 years and over on 1 July 1987 who received Sole Parent Pension (or one of its forerunners) on or after that date. The payment was closed to new entrants from 20 March 1997.

Price

Estimate $7.526m

Actual $5.805m

Wife Pension (Age)Wife Pension (Age) is a payment for female partners of recipients of the Age Pension, who are not eligible in their own right for the Age Pension. The payment was closed to new entrants from 1 July 1995.

Price

Estimate $163.117m

Actual $165.664m

Wife Pension (Disability Support Pension)Wife Pension (Disability Support Pension) provides income support for female partners of Disability Support Pension recipients, who are not eligible for pensions in their own right. The payment was closed to new entrants from 1 July 1995. This pension is income and asset tested and paid at the same rate as other social security pensions.

Price

Estimate $221.398m

Actual $224.861m

Effectiveness—independence indicator: Average assessed income per year for people receiving maximum rate pension

Estimate Widow B Pension $896Wife Pension (Age) $691Wife Pension (DSP) $448

The variance for recipients of Widow B Pension is +$76.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (Age) is +$27.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (DSP) is +$5.The actual result was slightly higher than the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual Widow B Pension $972Wife Pension (Age) $718Wife Pension (DSP $453


Effectiveness—independence indicator: Average assessed income per year for people receiving less than maximum rate pension

Estimate Widow B Pension$8,758Wife Pension (Age)$7,203Wife Pension (DSP)$8,671

The variance for recipients of Widow B Pension is +$172.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (Age) is +$207.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (DSP) is +$224.The variance can be attributed to the strong labour market and increased employment opportunities.

Actual Widow B Pension$8,930Wife Pension (Age)$7,410Wife Pension (DSP) $8,895

Effectiveness—independence indicator: Average earnings per year for pensioners in employment

Estimate Percentage with private earnings:Widow B Pension0.1%, average income per annum $2,730Wife Pension (Age)8.2%, average income per annum $12,963Wife Pension (DSP)10.8%, average income per annum $14,684

The variances for recipients of Widow B Pension are–0.1 per cent and –$2,730.The actual result for the percentage was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variances for recipients of Wife Pension (Age) are–0.6 per cent and –$1,356.The actual results were similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variances for recipients of Wife Pension (DSP) are +11.2 per cent and +$4,705 per annum.The estimate was based on trends in historical information. Due to a break in series and the use of a more robust extract source, actuals differ significantly from the estimates. A contributing factor to these changes is the strong labour market and increased employment opportunities in part-time and casual work.

Actual Widow B Pension0%, average income per annum $0Wife Pension (Age)7.6%, average income per annum $14,319Wife Pension (DSP)22% average income per annum $19,389

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Effectiveness—independence indicator: Percentage on part‑rate due to means test

Estimate Percentage of pensioners on part-rateWidow B Pension41%Wife Pension (Age)20%Wife Pension (DSP)16%

The variance for recipients of Widow B Pension is +0.6 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (Age) is +1.4 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (DSP) is +2 per cent.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual Widow B Pension41.6%Wife Pension (Age)21.4%Wife Pension (DSP) 18%

Effectiveness—independence indicator: Average base rate reduction per part‑rate pensioner

Estimate Average reduction per pensioner per yearWidow B Pension$3,857Wife Pension (Age)$1,960Wife Pension (DSP)$2,487

The variance for recipients of Widow B Pension is +$759.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (Age) is +$274.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.The variance for recipients of Wife Pension (DSP) is +$1,029.The variance can be attributed to the strong labour market and increased employment opportunities.

Actual Widow B Pension$4,616Wife Pension (Age)$2,234Wife Pension (DSP) $3,516


Estimate Widow B Pension747Wife Pension (Age)14,616Wife Pension (DSP)22,175

The variance for recipients of Widow B Pension is –64 customers.Widow B Pension is a closed payment and no new recipients can be granted. The numbers will gradually decrease over time.The variance for recipients of Wife Pension (Age) is–1,257 customers.Wife Pension (Age) is a closed payment and no new recipients can be granted. The numbers will gradually decrease over time.The variance for recipients of Wife Pension (DSP) is–3,620 customers.Wife Pension (DSP) is a closed payment and no new recipients can be granted. The numbers will gradually decrease over time with loss of eligibility and transfers to other income support payments, such as Age Pension.

Actual Widow B Pension683Wife Pension (Age)13,395Wife Pension (DSP) 18,555


Quantity indicator: Number of clients paid Rent Assistance

Estimate Widow B Pension3Wife Pension (Age)1,299Wife Pension (DSP)1,949

The variance for recipients of Widow B Pension is –1. Widow B Pension is a closed payment and no new recipients can be granted. The numbers will gradually decrease over time.The variance for recipients of Wife Pension (Age) is –69.Wife Pension (Age) is a closed payment and no new recipients can be granted. The numbers will gradually decrease over time.The variance for recipients of Wife Pension (DSP) is –832 customers.The actual result was lower than the estimate due to the reduction in the number of women receiving the Wife Pension (DSP).

Actual Widow B Pension2Wife Pension (Age)1,230Wife Pension (DSP) 1,117

Women’s Leadership and DevelopmentThe Women’s Leadership and Development Program funds initiatives to: build women’s capacity to take on leadership responsibilities; communicate and consult with a variety of women’s groups and organisations; and undertake research into relevant women’s issues.

Price

Estimate $3.831m

Actual $3.718m

Effectiveness—adequacy indicator: Percentage of funded projects assessed as meeting the objectives set for the program

Estimate 100% The variance is –5%.This is due to one project being terminated from the 21 projects in total.Actual 95%

Quality—client satisfaction indicator: Program activities are of a high quality, delivered in a timely manner and are well‑regarded by all stakeholders


Actual 100%

Quantity indicator: Number of events/activities/communication on women’s issues

Estimate 18 The variance is –6.This is due to a reduction in the number of events/activities/communications due to caretaker period. Actual 12

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Quantity indicator: Number of grants provided to organisations/individuals for capacity building


Actual 25

Quantity indicator: Number of young women participating in leadership and mentoring initiative

Estimate 180 The variance is –58.This is due to time constraints impacting on recruitment of young women to participate in the initiative. Actual 122

Women’s Safety AgendaThe Women’s Safety Agenda works to improve the circumstances of women by increasing opportunities to live free of violence and reducing the prevalence of violence against women and will incorporate the election commitment, the National Plan to Reduce Violence against Women and their Children.

Price

Estimate $15.264m

Actual $12.462m

Effectiveness—take‑up/coverage indicator: Improvement in community awareness of violence against women and available methods of response


Actual 10%

Quality—assurance indicator: Percentage of stakeholder feedback indicating that response options have been improved


Actual 90%

Quantity indicator: Percentage of projects successfully completed


Actual 100%


Women’s Safety Agenda—National Plan to Reduce Violence against Women and their Children*

Quality indicator: Key objectives and measures in the national plan are implemented in a timely manner over 3 years and in accordance with the set timelines in the plan

Estimate Implementation over 3 years and in accordance with the set timelines in the plan

The national plan will not be measured against set timelines, however it will be implemented over three years. Implementation of the plan has begun and it is anticipated it will be complete within the stated timeframe.

Actual N/A



Price

Estimate $4.922m

Actual $4.818m

Quality—assurance indicator: Contracted agents meet terms and conditions of funding


Actual 100%

Quality—assurance indicator: Contracts that meet legislative, government policy and departmental requirements are in place with all service providers


Actual 100%



Actual 100%


Estimate 100% Ministers and their offices did not provide feedback on individual output groups, but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report on page 314.

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Quantity indicator: Major pieces of research and evaluation


Actual 9

Quantity indicator: Number of contracts under management


Actual 25




Service delivery

Price

Estimate $21.106m

Actual $20.659m

Quality—assurance indicator: Contracted agents deliver services to the standards agreed with FaHCSIA


Actual 100%



Payment type




Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Widow B Pension 13 30.8% 3 0.0% 1 0.0%

Wife Pension (Age) 28 50.0% 5 40.0% 0 0.0%

Wife Pension (DSP) 75 38.7% 17 41.2% 6 0.0%


Services and assistance that: help children to have the best possible start in life; promote healthy family relationships; help families adapt to changing economic and social circumstances, and take an active part in the community; and assist families with the costs of children.

The contribution of outputs to Outcome 3Outcome 3 has two contributing outputs:

Chapter 7



Services and assistance that: help children to have the best possible start in life; promote healthy family relationships;

help families adapt to changing economic and social circumstances, and take an active part in the community;

and assist families with the costs of children


Output Group 3.1Support for

families



OUTCOME 3

Families and children have choices and opportunities

(a)2007–08

FinalEstimates

$’000

(b)2007–08

ActualExpenses

$’000


$’000

2008–09Budget

$’000




Special Appropriations 16,864,004 16,893,531 29,527 18,173,894

Subtotal 17,227,907 17,245,292 17,385 18,356,974

Department outputs



Subtotal 556,010 546,097 –9,913 514,845

Total for Outcome 3 17,783,917 17,791,389 7,472 18,871,819

Staffing years FaHCSIA (including the Social Security Appeals Tribunal)* 818 821 – 447

* Note: The reduction in staffing numbers is due to the MOG changes resulting in a transfer of functions to DEEWR.

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casE study—a nEw, morE balancEd way of working out cHild suPPort*

Melanie and Nguyen have three children, aged nine, seven and five. The children live mostly with Melanie, but Nguyen cares for them four nights a fortnight. Melanie has an adjusted taxable income of $30,000 and Nguyen of $50,000.

The new child support formula recognises the provision of care as a contribution to the costs of the children. Parents such as Nguyen, who provide between 14 and 34 per cent care, are taken to have met 24 per cent of the costs of the children and their child support payments are adjusted accordingly. This means the new formula better recognises the costs a parent incurs in providing care for their children.

The new child support formula also treats both parents’ incomes more equally in working out child support payments. Previously, a resident parent could earn about $45,505 before their income would be taken into account. The amount was much less for non-resident parents—$15,378. From 1 July 2008, under the new formula, any income either parent earns above $18,252 will be taken into account in working out payments.

Under the new child support formula, Nguyen will pay around $100 a week less child support to Melanie. Nguyen will pay less child support because he is meeting some of the costs associated with caring for the children through providing care for them between 14 and 34 per cent of the time. Melanie’s adjusted taxable income of $30,000 is also considered in the calculation of child support payments.

Importantly, under the changes to be introduced from 1 July 2008, Nguyen will no longer be entitled to share the child related component of FTB Part A for his children. Instead, Melanie will receive all the FTB Part A payment, which will work out to around an additional $140 a week directed to her household. In Melanie’s case, the additional FTB Part A will make up for the reduction in her child support payments.

* This case study is a scenario and is not based on actual persons, living or dead.



Major achievements for 2007–08FaHCSIA supports families and children by developing and implementing policies and programs affecting families, including: family payments, parenting support, child support, family relationship services and Indigenous family violence prevention.

In 2007–08, FaHCSIA developed and implemented the following measures to assist families:

Family supportAs part of the Government’s election commitment to implement ‘Early Learning and ◗

Development Services—Parenting Support Services’ for Indigenous families, eight new sites were implemented for these services. These sites are located in Blacktown and Wellington (New South Wales), Central Melbourne (Victoria), South Brisbane (Queensland), Gungahlin (Australian Capital Territory), Launceston (Tasmania), Banksia Grove (Western Australia) and Port Adelaide (South Australia).

Several Budget measures were successfully developed to ensure the family payments ◗

system is made simpler and fairer. The Government’s election commitment to introduce an income limit on Family Tax Benefit Part B from 1 July 2008 was implemented. This measure limits eligibility to families where the primary earner has an annual income of $150,000 or less.

FaHCSIA amended legislation to reverse proposed changes to the treatment of fringe ◗

benefits for family and child care assistance purposes, in response to concerns from the charitable and not-for-profit sector. The proposed change would have disproportionately affected low and middle income working families in the sector.

Baby Bonus measures were implemented to improve payment outcomes for children. ◗

From 1 July 2007, parents have been required to register their child’s birth in order to be eligible for the Baby Bonus and parents under 18 have received their Baby Bonus in 13 fortnightly instalments. Early indications from the Australian Bureau of Statistics are that this requirement has resulted in more timely registration of births with state births, deaths and marriages registries.

From 1 January 2008, Family Assistance for families with triplets or larger multiple births ◗

was extended to allow Multiple Birth Allowance to be paid until children turn 16 years of age, or until the end of the year they turn 18 for eligible full-time students. Multiple Birth Allowance now benefits approximately 1,000 families.

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Child protection and developmentThe Minister for Families, Housing, Community Services and Indigenous Affairs, ◗

the Hon. Jenny Macklin, MP, released a discussion paper titled Australia’s children: safe and well—a national framework for protecting Australia’s children. The paper is aimed at guiding consultations on options for the development of a national child protection framework.

Consultations on the discussion paper were held across the Australian Government, ◗

with state and territory governments, expert advisory groups, and the community sector. COAG will consider the National Child Protection Framework in December 2008.

In 2008–09, the Government will work in partnership with the Western Australian ◗

Government on a trial that will introduce income management as a tool to help prevent child neglect and improve poor financial literacy skills. In cases where children are being neglected and the parents are receiving welfare payments, the Western Australian Department for Child Protection will be able to ask Centrelink to set up income management arrangements for the parents. The measure will initially be trialled in the Kimberley region and Cannington district of Perth.

The Government is also committed to improving educational outcomes for children ◗

by linking school enrolment and attendance to parents’ welfare payments. From January 2009, a trial will be introduced in six sites in the Northern Territory, the Cannington District in Perth and one other metropolitan site in another state. It will require parents receiving income support payments to tell Centrelink where their children are enrolled, and to take reasonable measures to ensure their children attend school regularly. Parents who fail to do this, or fail to take reasonable steps to ensure attendance, may have their income support payments suspended.

The Family Violence Partnership Program (FVPP), which was originally announced as ◗

a four-year lapsing program, is now ongoing. FaHCSIA funded 32 projects addressing Indigenous family violence under the program, in partnership with state and territory governments.

Achievements of FVPP funded projects in 2007–08 include: the establishment of an ◗

early intervention program for Aboriginal youth in western New South Wales, provision of family support resources in the Yolgnu language for families on Elcho Island in remote Northern Territory, the training of eight local facilitators for remote Northern Territory communities, set-up of ongoing night patrols in several Northern Territory communities, and the provision of kits to Northern Territory schools to raise awareness of family violence.

A scoping study for a major new project based in Kununurra is well advanced. This ◗

project will establish a service hub providing services to Indigenous families in the remote Kimberley region of Western Australia.


There were 44 community-based projects that received funding under the Family ◗

Violence Regional Activities Program. Six projects achieved their final goals during 2007–08, including the establishment of safe houses and the delivery of training to community family violence workers.

Early childhoodAs part of the Stronger Families and Communities Strategy, 38 projects were extended to ◗

June 2009, providing early childhood projects and Child Care Links projects.

Communities for Children is a place-based early intervention and prevention approach ◗

to child protection and development. Non-government organisations, called Facilitating Partners, are funded to act as brokers in engaging smaller local organisations to deliver a range of activities in their communities. To align with the other Communities for Children sites, six round one Communities for Children sites were extended, resulting in all 45 sites being finalised in June 2008.

In 2007–08, implementation commenced on the Expansion of Playgroups for Indigenous ◗

Families initiative announced as part of the 2007–08 Budget. This included additional funding for nine existing Intensive Support Playgroups servicing Indigenous families, funding for six new Intensive Support Playgroups and 30 Locational Supported Playgroups (LSPs) to be implemented over four years to 2010–11.

The new LSP model was developed in 2007–08 through consultation with key ◗

stakeholders. Sites for four ISPs and 13 LSPs were identified and approved in 2007–08.

Family servicesIn 2007–08, the roll-out and expansion of the New Family Law System support services ◗

across Australia was completed in partnership with the Attorney-General’s Department. A total of 27 new early intervention services commenced operation this year, with a further 22 services selected during the year to start from 1 July 2008.

During 2007–08, ongoing funding was approved for the Family Relationship Services ◗

Program (FRSP) and National Illicit Drug Strategy (NIDS) Strengthening Families Program providers. As a consequence, many existing funding agreements have been renewed or extended, with a further round of renewals scheduled for 2008–09.

In April 2008, the Government announced a $3.101m extension of funding to current ◗

NIDS Strengthening Families providers for 2008–09.

The Social and Emotional Drought Counselling (Drought Counselling) program was ◗

concluded at the end of 2007–08. It has been replaced by the $10.3 million Family Support Drought Response Teams (FSDRT) initiative, which will deliver an expanded counselling and family support service to people in Exceptional Circumstances (EC) declared areas.

Twenty-four FSDRT providers were selected to provide a more comprehensive network of ◗

services and greater coverage of EC declared areas that will extend to outreach and crisis intervention services.

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The industry representative body, Family Relationship Services Australia, was fully ◗

established in August 2007. This followed an extended consultation process between the Department and the family relationships sector, which worked closely to create a representative body that reflected the needs of the sector into the future.

Child support reformsIn collaboration with the Child Support Agency, Centrelink and the Department of Human ◗

Services, the Department implemented Stage 3 of the child support reforms. This final stage of the reforms, which commenced on 1 July 2008, followed Stages 1 and 2 implemented in July 2006 and January 2007 respectively.

Stage 3 of the child support reforms introduced the majority of reforms, including the ◗

new formula for calculating child support liabilities. The new formula is based on the costs of children and treats both parents’ incomes in the same way. It better recognises the costs of contact and shared care and treats children from first and second families more equally.

Other key measures in Stage 3 include: ◗

more flexible arrangements, with better protection for parents who want to make –agreements between themselves about the payment of child support

payment of minimum assessments per child support case, rather than being divided –between cases

deductions of child support arrears from Centrelink and other Government pensions –and payments

changes to the treatment of income from overtime and second jobs for three years –following separation to assist parents re-establish themselves financially

a $20 per child fixed payment for parents who report unreasonably low incomes but –do not claim income support.

The new child support formula is also accompanied by new eligibility rules for Family ◗

Tax Benefit (FTB) in cases of shared care. FTB is no longer split between parents where care is less than 35 per cent. This is because the costs of care below 35 per cent are now recognised in the child support formula and also because it is recognised that the resident parent has ongoing costs while the children are residing with the other parent.

The establishment of the Child Support National Stakeholder Engagement Group in ◗

November 2007 was also an important milestone, enabling FaHCSIA, the Child Support Agency and the Attorney-General’s Department to regularly engage key stakeholders on issues about child support and family law policy.


casE study—family rElationsHiP sErvicEs for carErs (frsc)

Where families caring for a family member with disability need support, the Government funds community-based organisations through the Family Relationship Services Program to assist them.

Under the FRSC initiative, delivered in Victoria by Eastern Access Community Health (EACH), assistance was provided to a family when a parent who had been caring for their adult disabled son was no longer able to carry on this caring role.

The elderly parent, with four adult children, was caring for their disabled son at home. The son has full cognition and is very aware of what is going on, but is confined to a wheelchair and needs support with lifting and transfers. The parent has been diagnosed with a progressive illness that will soon affect their caring ability.

Since diagnosis, the other siblings have realised that family arrangements would have to change. They felt they needed to find out information around planning for the future.

All the siblings met with an FRSC Coordinator who provided them with the resource Planning for the Future: People with Disability and discussed what was needed in the form of further referrals for legal and financial advice. All siblings reported that their disabled brother was feeling stressed about the situation with their parent and felt that he needed to speak with a counsellor about his concerns.

The FRSC Coordinator organised for a counsellor, experienced in working with disabled people, to be contracted under the FRSC brokerage to work with the son. The counsellor worked with the disabled son over several months. This counselling enabled the son to talk about concerns for his future and about his parent’s health.

The siblings now have a better understanding of how to support their brother and of the situation with their parent. They have also been able to make other arrangements for the future, including the writing of a will. With input from their brother, they have worked out the things that he needs for his future care.

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family rElationsHiP sErvicEs Program—mEnslinE australia

The Family Relationship Services Program (FRSP) funds community organisations to deliver a range of services to assist children, young people and adults to develop and maintain positive family relationships.

FaHCSIA provides funding to Mensline Australia through the FRSP.

Mensline Australia is a national program that provides professional telephone counselling support, as well as information and referral to men with family and relationship issues. The telephone service is available at all hours for the cost of a local call.

Many callers to the service are dealing with feelings of grief and loss which may be associated with divorce or separation. A recent caller to the service provided the following feedback:

‘I rang the helpline and found the counsellor to be very helpful. He was a great listener, because I said a lot for him to take in and he had the right things to say at the right times and he was able to reassure me. He also told me the hard things that I didn’t want to believe but knew to be true. Mensline Australia has given me greater confidence in myself and what I am trying to achieve. It’s great that these services are available. At 47, I am proud that I have been able to put aside the attitudes that I was brought up with and use this service. Thank you.’

Challenges in 2007–08The implementation of the Child Support Scheme Reforms has presented many challenges for the Department. In the lead-up to implementation, extensive collaboration was required between relevant agencies to finalise policy details for regulations, operational guidelines and IT systems linkage between the Child Support Agency and Centrelink. To complete this work, inter-agency meetings were conducted to ensure consideration of all policy and related service delivery implications. Cross-agency working groups also reported monthly on activities to the central steering committee, to provide a coordinated approach to implementation.

Developing and implementing projects that address family violence and child abuse in Indigenous communities is a complex task. The logistical challenges of service delivery in remote communities—including staff recruitment and training, provision of premises and accommodation, transport, and climatic conditions—all need careful consideration


when planning new services. These factors, combined with the time needed to engage communities in Family Violence Regional Activities Program (FVRAP) and Family Violence Partnership Program (FVPP) projects, can create lengthy lead times, which often result in project timeframes needing to be extended.

The Family Relationship Services Program (FRSP) online application is a secure, web-based application accessed through the internet. The application records service delivery and is the means by which service providers and the Department assess performance against client targets. The continued development and implementation of the application, and the associated reporting portal during 2007–08, has been a challenge. FaHCSIA continues to work with the family relationship services sector to ensure it has effective and timely data that respects the privacy of all parties.

During 2007–08, the Department, in conjunction with the Attorney-General’s Department and the sector, continued developing the FRSP performance framework to better measure the effectiveness of programs in addressing family matters. Identifying and measuring the direct, medium and longer-term benefits associated with early intervention services continues to be a challenge.

Challenges have been faced in the delivery of the Communities for Children program in rural and remote areas due to difficulties in contracting or retaining service providers in areas where there are few providers available. In these instances, methods and timeframes for delivery have been renegotiated, with some service delivery being completed by the local non-government organisation that is funded by the Department to manage Communities for Children in the area. In other cases, the retention of funds into subsequent financial years has been approved to allow activities to be completed once a local service provider has been identified.

Contributions to achievement of Outcome 3 for 2007–08Providing financial assistance to families to help with the costs of children, including newborns, in a way that recognises the needs and choices of both single and dual income families, and the particular circumstances of very young mothersIn 2007–08, payment of the Baby Bonus was introduced as 13 fortnightly instalments, for under 18 year olds and income managed families, to ensure that assistance for parents of newborns will help address the challenges they face in caring for very young children.

Further targeting of the Baby Bonus was announced in the 2008–09 Budget. Payment in 13 fortnightly instalments will be extended to all families from 1 January 2009, in conjunction with the introduction of an income test on family income in the six months

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following the birth of a baby, or the adoption of a child under the age of 16 years. The income test will limit eligibility to families with an income of $75,000 or less in the six month period after the birth or adoption of a child (equivalent to $150,000 per year).

In May 2008, the Government announced an inquiry into Australia’s Future Tax System to review assistance to working families. The tax review will focus on improvements to the tax and transfer systems to ensure appropriate incentives for workforce participation and skill formation and will include an assessment of family payments.

In June 2008, FaHCSIA provided a detailed submission to assist the Productivity Commission’s inquiry into paid maternity leave. The Productivity Commission inquiry will identify paid maternity and parental leave models and assess their cost effectiveness and impact on families and business.

A measure was announced in the 2008–09 Budget to reduce Family Tax Benefit (FTB) debts caused by families not confirming their actual income for the financial year through the lodgement of their tax returns. Families who incur ‘non-lodger‘ debts will lose access to their fortnightly FTB payments until they lodge outstanding tax returns, or inform Centrelink that they are not required to do so.

It was also announced in the 2008–09 Budget that families’ tax refunds and FTB top-up payments will be used to offset any type of FTB debt. To ensure that these debts can be resolved as quickly as possible once tax returns are lodged, the length of time that the Australian Taxation Office is able to transfer income details to Centrelink will be extended.

Helping support and strengthen families through the provision of services to enhance family relationships, assist in problem solving, prevent family breakdown and resolve conflict around separation, provide support for families of drug users, and reduce family violence, particularly in Indigenous communitiesThe Family Relationship Services Program early intervention service supports and strengthens families by providing an integrated set of service activities, such as information and support, counselling, education and assessment to enhance family relationships, assist in problem solving, prevent family breakdown and resolve conflict around separation.

The National Illicit Drugs Strategy (NIDS) Strengthening Families Program takes an early intervention and family-focused approach to dealing with the impacts of substance abuse on families. Following an independent evaluation this year, the Department has been working towards better connecting the work of the NIDS Strengthening Families Program to the broader family relationship and mental health sector. Eighteen community organisations currently deliver 19 projects that provide access to services for families experiencing drug and alcohol related issues.


The Government funds two programs specifically aimed at preventing and addressing Indigenous family violence—the Family Violence Partnership Program (FVPP) and the Family Violence Regional Activities Program (FVRAP). Both programs are ongoing and continue to assist and support Indigenous families and communities to break the cycle of violence. Current FVRAP projects are now funded for three years to allow the service providers to continue to deliver these services to the communities.

Focusing on early childhood (0–5 years of age) through early intervention, prevention and capacity‑building initiatives to support and strengthen Australian families, and working with local communities to identify solutions to their local issuesThe Communities for Children program takes a place-based early intervention and prevention approach to child protection and development. The program supports and strengthens Australian families, and works with local communities to build their capacity to deliver services locally and solve local issues.

intEnsivE suPPort PlaygrouPs

Intensive Support Playgroups (ISPs) are initiated and facilitated by skilled family support and early childhood workers who deliver mobile playgroup services across a number of sites in urban, regional, and remote areas. These playgroups provide a safe environment in which to promote positive early childhood development methods, contributing to increased child safety and wellbeing.

The Family Support Workers provide extensive support to families by linking them with a wide range of community services and addressing issues that are adversely impacting on the caregiver’s capacity to parent effectively.

Several remote communities in northern Australia are working collaboratively with service providers to successfully operate ISPs.

One particular community has provided the playgroup with a classroom venue, which they then cleaned and decorated. Playgroup attendance is now regular and the community are proud of their achievements. At this particular playgroup, a carer who attends with a two-year-old family member is very happy as staff are encouraging the child to learn to read. The carer said that this was in turn encouraging the child’s mother to learn to read also.

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2007–08 Budget measuresA Better Future for Indigenous Australians—expansion of playgroups for Indigenous familiesIn the 2007–08 Budget, an additional $13.8 million in funding over four years was allocated to the Playgroup Program as an incentive under the Expansion of Playgroups for Indigenous Families (EPIF) measure. In 2007–08, EPIF:

provided additional funding to nine existing Indigenous Intensive Support Playgroups ◗

(ISPs) to allow them to extend their services

funded the development of a new model of playgroup called the Locational Supported ◗

Playgroup (LSP)

supported consultations with state and territory governments and the non-government ◗

sector to identify sites for six new ISPs and 30 LSPs to be implemented from 2008–09 onwards.

Assistance to Families at Risk of Overpayment—additional resourcingThis measure extended funding for Assistance to Families at Risk of Overpayment, originally announced in the 2005–06 Budget, by an additional year. This funding allowed the Family Assistance Office to continue to assist families identified as at risk of incurring an FTB overpayment, to estimate their income, understand the FTB system and improve their awareness of payment choices.

Australian Research Alliance for Children and Youth—additional resourcingThis measure provided Australian Research Alliance for Children and Youth with infrastructure funding of $2.2 million in 2007–08. This funding is further developing the collaborative and multidisciplinary network of researchers, policy makers and practitioners to draw together the knowledge and understanding needed to improve outcomes for children and youth.

Efficiencies in service delivery agencies (part in Outcome 1, part in Outcome 2, part in Outcome 3, part in Outcome 4)This measure applies to Outcomes 1, 2, 3 and 4. Refer to the Outcome 1 performance report, page 70, for details on this measure.


Fraud and compliancecompliance reviews—continuation of expanded data matching ◗

identity fraud—continuation of improved and increased investigations ◗

residency eligibility validation system for payments and concessions ◗

verification of earnings to improve the accuracy of payments. ◗

These measures apply to Outcomes 2 and 3. Refer to the Outcome 2 performance report, page 120, for details on this measure.

Fraud and Compliance—consistent assessment of Family Tax BenefitThe technology-based interface between the Australian Taxation Office and Centrelink will be further developed to help ensure consistency in Family Tax Benefit processing by the Family Assistance Office, Centrelink, Medicare and the Australian Taxation Office.

Fraud and compliance—rolling random sample survey program—continuation and expansionThis measure applies to Outcomes 2 and 3. Refer to the Outcome 2 performance report, page 121, for details on this measure.

Helping separated parents and their childrenFaHCSIA family services support all families, including separated parents and blended families. FaHCSIA also administers and manages, on behalf of the Attorney-General’s Department, a suite of post-separation services.

These services include Family Relationship Centres, the Parenting Orders Program, Children’s Contact Services, Post-Separation Cooperative Parenting, and the Supporting Children After Separation Program.

Household, Income and Labour Dynamics in Australia survey (HILDA)—extension of data collectionThis measure applies to Outcomes 2, 3, and 4. Refer to the Outcome 2 performance report, page 121, for details on this measure.

Men and Family Relationships Services and Family Relationships Education—continuation of fundingThis program continued to be funded under the Family Relationships Services Program (FRSP). The FRSP, as part of its men’s access strategy, developed the Father Inclusive Practice Project in 2007–08. This project developed a Good Practice Guide, in collaboration with a number of experts and 16 service providers from the FRSP and Early Childhood

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Program sector. The project aims to improve outcomes for families and children by supporting the delivery of services that are accessible and inclusive of the needs of fathers.

Migration Program—4,000 additional family stream places for 2006–07This measure applies to Outcomes 2 and 3. Refer to the Outcome 2 performance report, page 122 for details on this measure.

Migration Program—8,800 place increase for 2007–08This measure applies to Outcomes 2 and 3. Refer to the Outcome 2 performance report, page 122, for details on this measure.

Multiple Birth Allowance—extension of eligibilityFrom 1 January 2008, Multiple Birth Allowance was extended to older children, rather than ceasing when the children reach the age of six. The allowance is paid either until the children turn 16 years of age, or until the end of the year they turn 18, for eligible full-time students. During 2007–08, Multiple Birth Allowance was paid at the rate of $121.94 per fortnight for triplets, and $162.54 per fortnight for quadruplets and larger birth sets.

Portfolio Additional EstimatesChannel 7 Telethon Trust—contributionThe Australian Government agreed to provide $500,000 to the Channel 7 Telethon Trust as its contribution to projects the Telethon supported in 2007–08.

Drought Package 2007—additional financial, social and emotional counsellingThe Family Relationship Services Program (FRSP) implemented a $10.3 million initiative to build on and expand the existing Social and Emotional Drought Counselling measure. More than $8 million was committed to establishing 24 Family Support Drought Response Teams (FSDRT). These teams will provide a more comprehensive suite of family relationship services to all rural families affected by the drought in exceptional circumstance declared areas across Australia. These services are provided free of charge.

The FSDRTs will provide family relationship counselling, education and skills training, crisis intervention, case management and other services to address issues such as mental health, family violence, substance abuse and relationship distress. They will also provide outreach support to families and work closely with other rural services to provide holistic and integrated assistance.


Early Development and Learning Services—Parenting SupportIndigenous Parenting Support Services (IPSS) is a Government election commitment to implement new Early Learning and Development Services—Parenting Support for Indigenous families. This $16.6 million initiative will strengthen parenting skills and support the development, learning and wellbeing of Indigenous children. The services will be integrated into existing platforms such as child care centres, schools, Aboriginal health centres and other related services, to provide Indigenous families with access to enhanced parenting support.

IPSS will increase the number of Indigenous families and children that have access to parent-child services, with a particular focus on families with children aged zero to two years. Services will be offered to Indigenous families in safe and informal settings and will provide referrals to other services as required. The services will help Indigenous parents overcome barriers to good family relationships and support them through their children’s transition to child care, pre-school and primary school.

EvaluationsEvaluation of the new Family Law Reform packageUnder the auspice of the Attorney-General’s Department (AGD), the evaluation of the New Family Law System commenced during 2007–08. The evaluation is being undertaken by the Australian Institute of Family Studies (AIFS), and builds on pre-reform data to provide a clearer picture of the impact of the law reform package.

The evaluation was expanded during the year to examine the combined impacts of the family law and child support reforms on Australian families. AIFS is due to provide interim reports to AGD and FaHCSIA on the evaluation and research activities by the end of 2009. The survey data will be supplemented by an analysis of administrative data that has been collected to measure and report on key components of the reforms.

Child Support Reforms EvaluationThe reforms to the child support system included resources to conduct research and improve knowledge about child support in Australia and to monitor the reforms. These activities are being combined to generate administrative and survey data that can form the basis of evaluative analyses of the reforms in the future.

A major survey of around 5,000 child support parents was conducted in 2007–08, by the Australian Demographic and Social Research Institute within the Australian National University. The survey collected information about the circumstances of child support customers and their children before the new formula commenced on 1 July 2008, as well as broader information about the circumstances and attitudes of parents in the child support system.

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Stronger Families and Communities Strategy 2004–09The National Evaluation of the Stronger Families and Communities Strategy 2004–09 is due to be finalised in 2008–09. See pages 201–202 and 268 for further information on the strategy.

casE study—raising cHildrEn nEtwork

FaHCSIA funds the national parenting website, Raising Children Network (www.raisingchildren.net.au) under the parenting appropriation—Output Group 3.2. It is provided by a non-profit consortium of the Parenting Research Centre, the Murdoch Children’s Research Institute’s Centre for Community Child Health, and the Smart Population Foundation.

Since its launch in May 2006, the website has attracted 8 million visits, with an average of 380,000 visits per month. The website is for parents, caregivers and professionals seeking comprehensive, quality-assured and user-friendly information about raising children from birth to eight years of age.

The Raising Children DVD, a companion to the website, is provided to all new parents in the Government’s New Parent Pack. Together, the DVD and website offer inclusive and engaging information about parenting during the crucial early years of child development.

Professionals who work with families, or who plan, manage and provide service delivery, can access materials on ‘Working with Parents’—including practice resources, seminar papers, research articles and links to services and other professionals.

‘The Raising Children website is marked as one of my favourite websites so that I can quickly and easily refer to it, and encourage parents to refer to it, during consultations. I routinely promote the Raising Children Network website to parents at their child’s four-week Key Age and Stage visit, so that they are aware the website provides current and accurate information for parents of young children. The topics I often access myself include: introduction to solids, recipes and meal ideas, appropriate use of child car restraints and travelling with babies and young children. The illustrations are great: bright and informative.’

Maternal and Child Health Nurse, Victoria


Output Group 3.1Support for families

Administered Items:

Family Relationships ◗

Family Relationship Services Program ◗

Family and Youth Support (National Illicit Drugs Strategy) ◗

Family Violence Partnership Program ◗

Family Violence Regional Activities Program ◗

Parenting ◗

Stronger Families and Communities Strategy—Families Initiatives ◗

Communities for Children ◗

Invest to Grow ◗

Child Abuse Prevention ◗

Services for Families with Children ◗

Indigenous Children ◗

Indigenous Parenting Support Services ◗

Expansion of Playgroups for Indigenous Families Initiative ◗

Early Development and Learning Services ◗

Double Orphan Pension ◗

Family Tax Benefit ◗

Family Tax Benefit Part A ◗

Family Tax Benefit Part B ◗

Maternity Immunisation Allowance ◗

Baby Bonus (formerly Maternity Payment) ◗

Welfare Payment Reform—child protection and school attendance ◗




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Family RelationshipsThe Government provides funding for services, available to all Australian families, aimed at promoting healthy, resilient relationships through times of family change and stress. Services funded under the Family Relationships appropriation provide support such as counselling, education and skills acquisition, information, referral and assessment as appropriate to the needs of individual families. These services also incorporate special circumstance programs, such as drought counselling.

Price

Estimate $77.413m

Actual $74.544m

Family Relationship Services Program

The Family Relationships Services Program (FRSP) is administered by FaHCSIA and jointly funded by FaHCSIA and the Attorney-General’s Department. The program supports positive family relationships by providing a range of services to minimise the emotional, social and economic costs associated with disruption to family relationships.

Cost indicator: Average cost per client

Estimate Less than $800 The variance is –$269.The average cost of services is reduced, as service providers can charge fees for some clients and reinvest in the program to see more clients. This figure represents a higher number of clients seen through the fee charging policy.

Actual $531

Cost indicator: Average cost per session

Estimate Less than $450 The variance is –$104.The average cost of a session has been reduced, as service providers can charge fees and reinvest in the program and see more clients. This figure represents a higher number of clients seen through the fee charging policy.

Actual $346

Effectiveness—capacity indicator: Percentage of clients recording improvement in their presenting relationship issue

Estimate 80% The variance is +18 per cent.This is the first time we have measured a change of improvement in presenting need. Previously, only client satisfaction of the services was measured. 34,000 clients completed the feedback form, which indicated a higher response than was estimated.

Actual 98%


Quality assurance indicator: Percentage of service providers meeting Family Relationship Services program approval requirements


Actual 90%

Quantity indicator: Number of clients

Estimate 140,000 The variance is +8,413 clients.Service providers are allowed to charge a fee for some services, which they reinvest in the program. The higher number of clients is a consequence of the fee charging policy, but varies each year according to demand.

Actual 148,413

Quantity indicator: Number of sessions provided

Estimate 280,000 The variance is –106,936.In previous years the total number of sessions across FRSP, which includes services funded by the Attorney-General’s Department, has been reported. The figure of 173, 064 represents only those sessions conducted by Early Intervention Services providers.

Actual 173,064

Family and Youth Support (National Illicit Drugs Strategy)

The Family and Youth Support program provides support to families coping with, or at risk of, illicit drug and substance abuse. The Strengthening Families Program is part of the wider National Illicit Drugs Strategy (NIDS). It provides funding for parent education, counselling support services, advice and referral services and targeted projects for families.

Quantity indicator: Number of families assisted directly and indirectly

Estimate 5,000 The variance is +21.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. Actual 5,021

Family Violence Partnership Program

The Family Violence Partnership Program is an initiative of COAG. It supports state and territory governments to achieve sustainable reduction and prevention of family violence and child abuse in Indigenous communities. This is achieved through collaboration between all levels of government, jurisdictions and communities.

Effectiveness—capacity indicator: Percentage of partnership agreements executed with state and territory governments assessed as meeting the relevant outcomes of the program

Estimate 100% The variance is –3 per cent.1 of the 32 projects has been delayed and has not yet received funding.Actual 97%

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Quality assurance indicator: Percentage of funded projects meeting milestones agreed with FaHCSIA

Estimate 100% The variance is –25 per cent.24 of the 32 projects have met all milestones.

Actual 75%

Family Violence Regional Activities Program

The Family Violence Regional Activities Program is an ongoing initiative that provides practical and flexible support for grassroots projects identified by Indigenous communities as a local priority, to address family violence and child abuse. The program aims to increase awareness of family violence issues and improve the capacity for Indigenous communities to develop sustainable solutions to family violence and child protection issues.

Effectiveness—capacity indicator: Percentage of funded services assessed as meeting the relevant outcomes of the program


Actual 100%


Estimate 90% The variance is –6 per cent.The actual result is similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.37 of the 44 projects have met all milestones.

Actual 84%

ParentingThe Australian Government promotes and supports the positive development and wellbeing of all children in their early years, with a focus on vulnerable children. This administered item monitors the responsiveness of child and parent support services and is made up of the following components: Stronger Families and Communities Strategy—Families Initiatives, Child Abuse Prevention, Services for Families with Children and Indigenous Children.

Price

Estimate $77.198m

Actual $73.732m

Stronger Families and Communities Strategy—Families Initiatives

The Stronger Families and Communities Strategy—Families Initiatives is an Australian Government initiative aimed at strengthening families and communities by working with them to identify solutions to their local issues. The strategy focuses on early childhood


through early intervention, prevention and capacity-building initiatives. The two streams of the strategy are:

Communities for Children

The Communities for Children program provides funding for local early childhood initiatives in 45 disadvantaged communities across Australia. The program facilitates non-government organisations to work with local stakeholders to deliver early childhood development programs and services.

Invest to Grow

Invest to Grow aims to ensure best practice in early childhood development, by building the Australian evidence base about what works in prevention and early intervention in early childhood. The program also funds the development of tools and resource materials for use by families, professionals and communities in supporting families and young children.

Effectiveness—capacity indicator: Percentage of Communities for Children sites that have the social coalition model applied to achieve better outcomes for children


Actual 100%

Effectiveness—targeting indicator: Percentage of projects that provide deliverables against one or more of the following four key action areas: healthy young families, early learning and care, supporting families and parents, and child‑friendly communities


Actual 100%

Quality—assurance indicator: Percentage of funded established and developing programs meeting milestones agreed with FaHCSIA


Actual 100%

Quality—assurance indicator: Percentage of funded established and developing programs with evaluations underway


Actual 100%

Quantity indicator: Number of established and developing programs funded

Estimate 23 The variance is –3.Three programs finished earlier than 2007–08.

Actual 20

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Quantity indicator: Number of tools and resources facilitating the sharing and dissemination of information to support early childhood development

Estimate 16 The variance is –10.10 projects were finished earlier than 2007–08.

Actual 6

Quantity indicator: Percentage of tools and resources facilitating the sharing and dissemination of information to support early childhood development meeting milestones agreed with FaHCSIA

Estimate 85% The variance is +15 per cent.All projects are delivering on their milestones.

Actual 100%

Child Abuse Prevention

The Government funds a number of organisations and groups that work at the national level to support the prevention of child abuse and neglect. These organisations are funded to provide policy advice and information on child protection activities, and early intervention support for children and families at risk of child abuse.

This includes the Responding Early Assisting Children (REACh) program, which provides funding to services that offer early intervention support for families experiencing disadvantage in their children’s early years, and/or at key transition phases where children and families are at risk of child abuse and neglect. The program focuses on prevention, developing resilience in families and children and promoting successful transitions for children in vulnerable families. Activities funded through the program include parenting education, home visits by counsellors, family support, playgroups, mentoring and community development.

Effectiveness—capacity indicator: Percentage of funded projects assessed as meeting the outcomes of the program

Estimate 100% The variance is –2 per cent.1 service was assessed as not meeting the relevant REACh objectives and was not offered further funding. Actual 98%

Quality—assurance indicator: Percentage of completed funded projects delivering outputs agreed with FaHCSIA


Actual 90%

Quality—assurance indicator: Percentage of funded projects meeting milestones agreed with FaHCSIA


Actual 90%


Services for Families with Children

The Government encourages and facilitates a national approach to parenting and early childhood intervention. Funding is provided to support children, parents and families who are experiencing multiple crises.

Effectiveness—capacity indicator: Number of times the site has been viewed per year on the national playgroups web site

Estimate 50,000 The variance is +310,000.During 2007–08, the web server was updated, allowing for more comprehensive and accurate data on usage.Actual 360,000

Effectiveness—capacity indicator: Percentage of families with children under 5 years of age participating in playgroups funded by the Playgroups Program

Estimate 15% The variance is –4 per cent.The 15 per cent target has been an ongoing indicative estimate. The achievement in 2006–07 was 10 per cent and has increased by 1 per cent in 2007–08.

Actual 11%

Quality—assurance indicator: Percentage of funded projects meeting milestones agreed with FaHCSIA


Actual 90%

Indigenous Children

The Indigenous Children Program (ICP) was formed in January 2006 as a merger of the Aboriginal and Islander Child Care Agency Program and Indigenous Parenting and Family Wellbeing Program. The ICP delivers outcomes through early interventions and prevention programs and services, including: improving children’s access to care, resources and support; better parenting support for children; and strengthened social and community networks and connections.

Indigenous Parenting Support Services

Indigenous Parenting Support Services (IPSS) is part of the Government’s election commitment: Early Learning and Development Services—Parenting Support for Indigenous Families. This $16.6 million initiative will strengthen parenting skills and support the development, learning and wellbeing of Indigenous children. The services will be integrated into existing platforms, such as child care centres, schools, Aboriginal health centres, and other related services, to provide Indigenous families with access to enhanced parenting support. The election commitment was announced as part of the New Directions—An Equal Start in Life for Indigenous Children policy.

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IPSS will increase the number of Indigenous families and children that have access to parent-child services, with particular focus on families with children aged zero to two years. These services will be offered to Indigenous families in safe and informal settings, and referrals to other services will be provided as required. They will help Indigenous parents overcome barriers to good family relationships and support them through their children’s transitions to child care, pre-school and primary school.

Expansion of Playgroups for Indigenous Families Initiative

The 2007–08 Budget included Expansion of Playgroups for Indigenous Families (EPIF) funding of an additional $13.8 million over four years to the Playgroup Program. This measure includes expansion of the current Intensive Support Playgroup (ISP) model, which delivers mobile facilitated playgroup services across a number of sites.

The expansion provided $4.264 million of administered funds for six additional ISPs in regional Australia and $1.415 million of administered funds to increase funding to nine current ISP sites which service Indigenous communities.

In addition, $5.783 million of administered funds were provided for the introduction of the Locational Supported Playgroup (LSP) model, which will extend the flexibility of the Playgroup Program. This model will provide longer-term support in order to build the capacity and effectiveness of parents and caregivers in vulnerable communities. A total of 30 LSPs will be implemented over the next four years for Indigenous families in regional Australia.

Effectiveness—capacity indicator: Percentage of funded projects assessed as meeting the relevant Indigenous Children program objectives

Estimate 100% The variance is –11 per cent.4 services were assessed as not meeting the objectives of the program and funding to these services was not offered for 2008–09.

Actual 89%

Quality assurance indicator: Percentage of funded projects delivering outputs agreed with FaHCSIA

Estimate 90% The variance is –10 per cent.4 services were assessed as not delivering the outputs of the program and funding to these services was not offered for 2008–09.

Actual 80%


Estimate 90% The variance is –10 per cent.4 services were assessed as not meeting the milestones of the program and funding to these services was not offered for 2008–09.

Actual 80%


Early Development and Learning Services*

Quantity indicator: Percentage of funded projects meeting milestones agreed with FaHCSIA

Estimate 100 Funding agreements commenced in June 2008. Data is not yet available, as first reporting is not due until January 2009.

Actual N/A

Quantity indicator: Number of parenting support services funded

Estimate 4 The variance is +4.As a result of consultation with the FaHCSIA state offices, it was established that more services were able to be funded in 2007–08.

Actual 8

Quantity indicator: Number of families accessing the parenting support services

Estimate 100 Funding agreements commenced in June 2008. Data is not yet available as first reporting is not due until January 2009.

Actual N/A


Double Orphan PensionDouble Orphan Pension provides non means-tested financial assistance to guardians or approved care organisations in meeting the costs of caring for double orphans. A double orphan is a child whose parents or adoptive parents have died, or who has one parent deceased and who cannot have contact with the other for reasons such as the parent being in prison for at least 10 years, or because the other parent’s whereabouts are unknown.

Price

Estimate $3.013m

Actual $3.038m

Quantity indicator: Number of children in respect of whom the Double Orphan Pension is paid

Estimate 1,800 children The variance is +100.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. Actual 1,900 children

Quantity indicator: Number of families receiving Double Orphan Pension

Estimate 1,300 families The variance is +100.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Actual 1,400 families

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Family Tax Benefit

Family Tax Benefit Part A

Family Tax Benefit (FTB) Part A helps families with the cost of raising dependent children. It is paid to families for children up to 21 years of age and for young people between 21 to 24 years of age who are studying full-time and not receiving Youth Allowance or a similar payment.

Price


Actual $10,706.700m

Family Tax Benefit Part B

Family Tax Benefit (FTB) Part B provides extra assistance to families with one main income, including single parents. It is paid to families with a youngest child under 16 years of age and to families with a youngest child aged 16 to 18 years studying full-time. From 1 July 2008, the payment is only available to families where the primary income earner in a couple, or a single parent, has income of $150,000 per annum or less.

Price


Actual $3,437.158m

Effectiveness—take up/coverage indicator: Number of families entitled to FTB who claim and receive their entitlement within the three‑year period allowed for their claim

Estimate Approximately2.2m families


Actual 2.2m families


Table 2.13 Quality—access and choice indicator: Percentage of customers choosing fortnightly payments compared with end of year lump sum, through either the taxation system or Centrelink

Number of customers Per cent of customers

Tax Office lump-sum payments 154,164 7%

Centrelink lump-sum payments 62,503 3%

Centrelink fortnightly payments 1,876,044 90%

Note: Payment information refers to customers who received assistance for the 2006–07 financial year as at the end of June 2008. Customers who claimed assistance using more than one payment method during the year could be included in more than one of the above categories. For example, a customer may have received fortnightly payments from Centrelink for part of the year, as well as a lump-sum payment through the taxation system.

Quality Assurance Indicator: Percentage of FTB claims finalised within 21 days of lodgement

Estimate 90.5% The variance was –0.05 per cent.The actual result was similar to the estimate indicated in the 2007–08 Portfolio Budget Statements.Actual 90.0%

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Table 2.14 Quantity indicator—Number of recipients of Family Tax Benefit: FTB Part A maximum rate (with and without income support), broken rate, base rate, below base, FTB Part A with Rent Assistance (RA) and quantity indicator: FTB Part A with Multiple Birth Allowance: FTB Part A with Large Family Supplement

Number of fortnightly Family Tax Benefit recipients 2007–08

Payment Families Children

FTB Part A

Maximum rate with income support 414,000 790,000

Maximum rate without income support 195,000 349,000

Broken rate 512,000 1,126,000

Base rate 515,000 904,000

Below base rate 97,000 215,000

Total FTB Part A 1,734,000 3,384,000

FTB Part A with Rent Assistance 380,000 739,000

FTB Part B

Maximum rate sole parents 588,000 1,011,000

Maximum rate couples 328,000 711,000

Broken rate couples 443,000 927,000

Total FTB Part B 1,359,000 2,649,000

Total fortnightly FTB customers 1,811,000 3,532,000

Large Family Supplement 367,000 1,246,000

Multiple Birth Allowance 950 3,700

Note: Figures are for customers paid on a fortnightly basis as at 27 June 2008, based on income estimates, and do not include customers claiming through the tax system. A customer can receive FTB Part A, FTB Part B and Rent Assistance at the same time.


Quantity indicator: Number of recipients of FTB Part A maximum rate (with and without income support), broken rate, base rate, and below base rate

Estimate Eligible customers who were paid:FTB Part A maximum rate—with income support 444,000 familiesWithout income support 198,000 familiesBroken rate 520,000Base rate 523,000Below base rate 87,000

The variances are: –30,000 for maximum rate income support customers, –3,000 for maximum rate non-income support customers, –8,000 Broken rate customers, –8,000 for base rate customers and +10,000 for below base rate customers.These variances are most likely the result of higher customer incomes.

Actual Eligible customers who were paid:FTB Part A maximum rate—with income support 414,000 familiesWithout income support 195,000 familiesBroken rate 512,000Base rate 515,000Below base rate 97,000Total FTB Part A 1,734,000 families

Quantity indicator: FTB Part A with Rent Assistance (RA), Multiple Birth Allowance, and Large Family Supplement

Estimate FTB Part A with RA 379,000FTB Part A with Multiple Birth Allowance 330FTB Part A with Large Family Supplement 381,000

The variances are: +1,000 for FTB Part A RA recipients, +620 for Multiple Birth Allowance recipients and –14,000, for Large Family Supplement recipients.The large increase in Multiple Birth Allowance recipients resulted due to a policy change on 1 January 2008 that raised the age at which entitlement to Multiple Birth Allowance ceased.

Actual FTB Part A with RA 380,000FTB Part A with Multiple Birth Allowance 950FTB Part A with Large Family Supplement 367,000

Quantity indicator: FTB Part B maximum rate for sole parents and couples and broken rate for couples

Estimate FTB Part B maximum rate—sole parents 590,000Couples 356,000Broken rate FTB (B) 434,000

The variance is –2,000, –28,000 and +9,000 for FTB Part B sole parents, couples and broken rate recipients respectively. These variances are most likely the result of higher customer incomes.

Actual FTB Part B maximum rate—sole parents 588,000Couples 328,000Broken rate FTB (B) 443,000Total FTB Part B 1,359,000 families

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Maternity Immunisation AllowanceMaternity Immunisation Allowance is a one-off lump sum payment for children immunised to the level recommended for an 18-month-old child. The payment must be claimed on or before the child’s second birthday and is not means-tested. From 1 January 2009, the Maternity Immunisation Allowance will be paid in two instalments instead of one lump sum and eligibility will be extended to children aged 2–16 years who are adopted from overseas.

Price

Estimate $61.853m

Actual $61.290m

Quantity indicator: Number of children in respect of whom Maternity Immunisation Allowance is paid

Estimate 255,000 children The variance is +10,000.The actual figure reflects a higher demand for the program than anticipated.Actual 265,000 children

Quantity indicator: Number of families receiving Maternity Immunisation Allowance

Estimate 250,000 families The variance is +10,000.The actual figure reflects a higher demand for the program than anticipated.Actual 260,000 families

Baby BonusBaby Bonus is a flat-rate payment made to families following the birth of a baby or adoption of a child up to two years old. The payment recognises the extra costs associated with the birth or adoption of a child and is not income tested. Although usually paid as a lump sum, in cases where family assistance is income managed or where claimants are under 18 years of age, the payment can only be paid in instalments. Parents must apply to register the baby’s birth to be eligible for the Baby Bonus.

On 1 July 2008, the Baby Bonus increased from $4,258 to $5,000. From 1 January 2009, it will be income tested and paid in 13 fortnightly instalments. The payment will also be available for adopted children up to the age of 16 years.

Price


Actual $1,213.174m


Quantity indicator: Number of children in respect of whom Maternity Payment/Baby Bonus is paid

Estimate 310,000 children The variance is –20,000. The actual figure reflects a lower demand for the program than estimated.

Actual 290,000 children

Quantity indicator: Number of families granted Baby Bonus/Maternity Payment

Estimate 305,000 families The variance is –20,000. The actual figure reflects a lower demand for the program than estimated.

Actual 285,000 families


Price

Estimate $38.208m

Actual $37.398m



Actual 100%

Quality—assurance indicator: Service agreements/contracts that meet legislative, government policy and departmental requirements are in place with all service providers


Actual 100%


Estimate 100% The variance is –20 per cent.Difficulties existed with the delivery of certain sections of the Indigenous programs. After an assessment of capacity, select organisations were provided with professional support. Those organisations still not meeting requirements were not offered funding in 2008–09.

Actual 80%



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Actual 5

Quantity indicator: Number of contracts/service agreements for provision of services to FaHCSIA to support programs

Estimate 15 The variance is –5.The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget StatementsActual 15

Quantity indicator: Number of contracts/service agreements with community organisations under management for delivery of services to the community

Estimate 422 The variance is –46.Under the joint FRSP, the total number of funding agreements and service providers under management includes both FaHCSIA and the Attorney-General’s Department. To reduce red tape for the sector, organisations that had more than 1 funding agreement under the FRSP were offered the opportunity to combine them under one integrated funding agreement with a number of schedules. Not all services elected to take up this offer.

Actual 376


Estimate 422 The variance is –125.Under the joint FRSP, the total number of funding agreements and service providers under management includes both FaHCSIA and the Attorney-General’s Department. To reduce red tape for the sector, organisations that had more than one funding agreement under the FRSP were offered the opportunity to combine them under one integrated funding agreement with a number of schedules. Not all services elected to take up this offer.

Actual 297


Estimate 1,200 items of ministerial correspondence300 submissions and briefings

Ministers and their offices did not provide feedback on individual output groups, but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report, on page 314.


Service delivery

Price

Estimate $386.864m

Actual $378.668m



Actual 100%

Quality—client rights and obligations indicator: Control of incorrect payment and fraud: savings in administered items arising from compliance activities

Estimate $1.2 m fortnightly savings$8.5m annually for debts

The variance is $770,000 in fortnightly savings and–$3.52m annually for debts.This is attributable to improved monitoring and controls on incorrect payments, leading to earlier detection of incorrect payments resulting in a lower overall debt amount.

Actual $1.97 m fortnightly savings$4.98m annually for debts

Quantity indicator: Number of Family Assistance Office claims received by each of the partner agencies; Australian Tax Office (ATO), Centrelink and Medicare Australia

Estimate Estimate1,260,000 claims:ATO 12% of claims (around 150,000 claims)Centrelink around60% of claims (around 760,000 claims)Medicare Australia28% of claims (around 350,000)

The actual results are similar to the estimates indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 1,297,000 claims:ATO 12% of claims (around 154,000)Centrelink 56% claims (around 766,000 claims)Medicare 32% of claims (around 359,000 claims)

Quantity indicator: Total number of Family Assistance Office (FAO) Customer Service Centres

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Estimate 589 Customer Service Centres, comprising:331 Centrelink Customer Service Centres20 ATO access sites238 Medicare Australia sites

The number of FAO Customer Service Centres was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 596 Customer Service Centres, comprising:337 Centrelink Customer Service Centres21 ATO access sites238 Medicare Australia sites



Payment type

Authorised Review Officers



Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Double Orphan Pension 13 7.7% 5 20.0% 1 0.0%

Family Allowance 11 27.3% 6 0.0% 3 0.0%

FTB 3,434 33.5% 795 33.6% 185 24.3%

FTB A 1,278 39.7% 81 39.5% 18 22.2%

FTB B 60 33.3% 4 50.0% 0 0.0%

Maternity Allowance 5 20.0% 1 0.0% 2 100.0%

Maternity Immunisation Allowance

70 31.4% 9 0.0% 3 0.0%

Maternity Payment 142 25.4% 52 15.4% 18 16.7%

Baby Bonus 216 12.0% 40 17.5% 0 0.0%







Price

Estimate $12.575m

Actual $12.309m

Quality—assurance indicator: Number of contracts/service agreements under management

Estimate 5 The variance is –1. The variance is the result of one of the Advocacy Groups declining the offer of funding after reviewing the terms and conditions set out in FaHCSIA’s Funding Agreement.

Actual 4

Quality—assurance indicator: Number of service providers under management


Actual 1



Actual 100%

Quantity—client service indicator: Service providers meet terms and conditions of funding


Actual 100%

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Quality—Client satisfaction indicator: Ministers and their offices are satisfied with the quality of policy advice and departmental requirements in place with all service providers


Actual


Estimate 3 The variance is +1. The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 4


Estimate 750 items of ministerial correspondence60submissions and briefings

Ministers and their offices did not provide feedback on individual output groups, but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report, on page 314.

Service delivery

Price

Estimate $0.824m

Actual $0.807m

Effectiveness—targeting indicator: Reduction in Family Tax Benefit outlays as a result of child support obligations being met

Estimate $536m The variance is –$5m.The actual result of $531 million is a revised estimate based on the latest information. The preliminary outcome for 2006–07 is $517 million (based on 12 months of reconciliation), and the final outcome for 2005–06 is $503 million (based on 24 months of reconciliation).

Actual $531m


Services and assistance that: help homeless people and low-income households to gain affordable and appropriate housing; promote community partnerships; and encourage participation in the local community by individuals, families, business and government.

The contribution of outputs to Outcome 4Outcome 4 has four contributing outputs:

Chapter 8



Services and assistance that: help homeless people and low-income households to gain affordable and appropriate housing; promote community partnerships; and encourage

participation in the local community by individuals, families, business and government

Output Group 4.2Supporting

financial management


Output Group 4.3Community

recovery

Output Group 4.4Community

partnerships and delivery



OUTCOME 4

Strong and resilient communities

(a)2007–08

FinalEstimates

$’000

(b)2007–08

ActualExpenses

$’000


$’000

2008–09Budget

$’000



Appropriations Act 2 1,158,379 1,158,310 –69 1,201,399

Special Appropriations 47,299 39,068 –8,231 22,105

Subtotal 1,329,300 1,313,197 –16,103 1,402,136

Department outputs


Other non-tax revenues 753 1,131 378 753

Subtotal 123,142 120,927 –2,215 119,324


Staffing years FaHCSIA (including the Social Security Appeals Tribunal) 291 292 – 330

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casE study—family incomE managEmEnt Program

Educating families to better manage their money plays a key role in establishing a better financial foundation for the future of their children and their communities. Family Income Management (FIM) enables Indigenous people to develop fundamental capabilities that will position them to better manage their circumstance, and prepare them to participate economically in their community.

A family from Aurukun (Northern Territory), who signed with the FIM program in May 2007, achieved their goal of purchasing a boat in January 2008. Through working together, the family achieved this goal in record time. The two brothers and three sisters agreed on the amount they would each contribute on a weekly basis and established their own rules about the management of the account. It was agreed that it would be overseen by the brothers. This was a great achievement for the family and provides a positive example for other families in the community.

The family regularly checked their balance and were thrilled with how quickly their savings increased. By January 2008, the family had managed to save $5,000. The boat they wanted to purchase was $6,500 but, given the deposit they had, the shop allowed them to have it and arranged for the family to make part-payments for the remainder of the balance.

After purchasing the boat the family said, ‘The kids are really happy to have this boat. You should have seen them when it arrived. They went crazy for the boat and want to go out all the time in it. The kids want to go out so they can go swimming off the sand banks, while the men want to go chasing Barramundi and crabs! We would really like to thank FIM and will definitely be starting up a new savings plan for new flooring in the boat and some extra safety gear.’



Major achievements for 2007–08Housing supportFaHCSIA has undertaken a number of measures critical to helping Australians access affordable housing and improving the provision of support services for people who are homeless or at risk of homelessness.

The Department has made significant progress in implementing the Government’s commitments in relation to housing affordability, including:

a National Rental Affordability Scheme ◗

a Housing Affordability Fund ◗

establishing a National Housing Supply Council ◗

undertaking an audit of Commonwealth land ◗

the A Place to Call Home initiative. ◗

To implement these initiatives the Department has:

developed two technical discussion papers, released by the Prime Minister and the ◗

Minister for Housing. The papers—on the Housing Affordability Fund and the National Rental Affordability Scheme—outline the proposed operating conditions of the new initiatives

consulted widely with key stakeholders including state, territory and local governments, ◗

the not-for-profit sector and industry bodies

worked with all state and territory governments, local governments, local government ◗

associations and industry representatives to plan and commence the implementation arrangements for the Housing Affordability Fund and the National Rental Affordability Scheme

established the National Housing Supply Council, which met for the first time on ◗

12 June 2008. The council will supply critical information on forecasts, analysis and policy advice to the Minister for Housing

progressed the A Place to Call Home initiative by securing support from state and ◗

territory governments and matching contributions.

The National Rental Affordability Scheme, Housing Affordability Fund and the A Place to Call Home Initiative commenced on 1 July 2008.

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FaHCSIA has an active role in facilitating the Commonwealth Land Audit, which demonstrates the Government’s commitment to releasing surplus Commonwealth land for new housing, job creation and community development.

As part of this commitment, a revamped land release policy will require all government agencies to show why surplus land should not be released for the benefit of local communities. The Government is currently considering what land is available and the best way to achieve more housing, community amenities and jobs.

Additionally, the Department has developed and implemented other measures to address housing and homelessness issues, through:

the establishment of the Housing Group within the Department, comprising the Office of ◗

Housing, to coordinate housing policy and programs; the Affordable Housing Branch, to implement major Housing programs aimed at increasing housing affordability, and the Homelessness Taskforce to address homelessness issues

the release of the Green Paper on Homelessness, ◗ Which Way Home? A New Approach to Homelessness in May 2008 and undertaking national consultations to inform the development of a White Paper on homelessness

implementation of Innovation and Investment Fund projects across Australia, in ◗

conjunction with the states and territories, under the Supported Accommodation Assistance Program

extension of the contracts of Household Organisational Management Expenses Advice ◗

providers until June 2009

implementation of the 2007–08 Budget decision to extend Rent Assistance to ◗

Austudy recipients.

Support for communitiesFaHCSIA supports the development of strong and resilient communities by supporting financial management and volunteers, working with communities and individuals in crisis—including as a result of natural or man-made disasters—and promoting community partnerships.

In 2007–08, FaHCSIA’s key achievements for supporting communities were:

responding quickly to community need by providing $10.4 million through the Australian ◗

Government Disaster Recovery Payment (AGDRP) to more than 9,100 people adversely affected by major flooding in Queensland in January and February 2008

providing $37.7 million in recovery assistance to more than 31,500 people following the ◗

June 2007 Hunter and Central Coast (NSW) storms and floods—the largest outlay for a single disaster since the AGDRP was introduced


developing and administering the Equine Workers Hardship Wage Supplement Payment, ◗

providing $6.1 million to 6,202 workers affected by the equine influenza outbreak

supporting Australian volunteers by providing discretionary grants to 7,735 volunteering ◗

organisations

expansion of the number of Volunteer Resource Centres under the Volunteer ◗

Management Program from 24 to 50

expansion of money management services and access to financial counsellors in the ◗

Yarrabah and Palm Island communities. These services help to equip families and individuals with the skills, knowledge and support to better manage their money and financial stress and overcome hardship through budgeting, debt management and savings

delivery of short-term money management services to around 40 per cent of income ◗

managed communities in the Northern Territory. Services provided include community education workshops, basic budgeting support, access or referral to financial counselling, and emergency relief services

development of an accredited Certificate III in Financial Services (Indigenous) was ◗

finalised. This nationally-accredited qualification was developed in partnership with the Australia and New Zealand Banking Group Limited. It will be available to local workers delivering money management services in remote and regional Indigenous communities. To date, 17 money management workers have successfully completed this certificate

enhanced Emergency Relief administrative arrangements were implemented to better ◗

target funding by allocating it across regions to more closely reflect its availability to areas of likely need

$1.5 million in additional funding was provided to 150 Emergency Relief organisations ◗

that deliver services through approximately 250 outlets in drought-affected communities.

a funding commitment of $568,000 was made to establish a community centre for the ◗

Aurora Estate in Epping North to provide the developing community with a centre for a range of activities including: language classes, seniors’ and mothers’ groups and meeting rooms.

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at a glancE—a PlacE to call HomE

Over the next five years, the Australian Government has committed $150 million to assist more homeless families and individuals to move into housing. Through the A Place to Call Home measure, approximately 600 new homes will be built and added to the public housing pool.

This measure means that many families and individuals can move straight into housing, instead of seeking accommodation at a refuge or other emergency accommodation.

Tenancy and other forms of support will be provided for the first 12 months and tenants will not have to leave at the end of the support period. It is hoped that this funding, along with other government and non-government strategies, will help to ensure homeless individuals and families get the support they need to permanently break the cycle of homelessness.

Challenges in 2007–08Implementing the Australian Government’s housing and homelessness agendasThe affordability and availability of housing is a key social and economic challenge facing Australian society. FaHCSIA has responsibility for implementing a range of measures to address housing affordability, rental affordability and homelessness.

Through the Council of Australian Governments, FaHCSIA is working with state and territory governments to define the scope of the new National Affordable Housing Agreement.

Historically, low rental vacancy rates, coupled with significant rent increases, have affected affordability in the private rental sector across much of Australia. FaHCSIA is implementing the Government’s National Rental Affordability Scheme, which aims to encourage institutional investment in lower-cost rental accommodation.

FaHCSIA is working with the Department of Finance and Deregulation to revamp the Government policy for disposal of surplus land, requiring all government agencies to show why surplus land should not be released for the benefit of local communities.

Machinery of government changes required restructuring within the Department to implement the Government’s housing and homelessness agendas.


Working effectively with Australian Government agencies, state and local governments on community recoveryThe Australian Government Disaster Recovery Committee, which FaHCSIA chairs, is achieving active engagement with Australian Government agencies and state and local governments on community recovery. Strong working relationships are maintained with state and local governments through the FaHCSIA Regional Network and membership of state-level disaster recovery sub-committees.

Remaining responsive to community needs and government decisionsFaHCSIA ensures its payments, recovery policy and initiatives remain responsive to community needs. The Department achieves this by reviewing its payments and policy on an ongoing basis, seeking feedback from the community and government agencies and applying the results to new recovery projects.

The rollout of income management in the Northern Territory was supported by the provision of short-term money management, community education workshops, basic budgeting support and referral to financial counselling and emergency relief services.

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casE study—building PartnErsHiPs witH tHE ngos

Established in 2007, the Not-For-Profit Advisory Group (NFPAG) plays an important role in assisting the Australian Government to build stronger, sustainable links with the community sector to manage disaster recovery. Its 15 members represent a range of organisations, including Anglicare, Lifeline Australia, Volunteering Australia and the Salvation Army.

The aim of the group is to harness expertise, facilitate exchange of information and improve understanding of the roles of the Government and not-for-profit sectors in building community capacity and supporting community recovery from critical events and disasters.

In 2007–08, the NFPAG contributed to FaHCSIA’s work in pandemic influenza preparedness policy and with the development of a statement of relevance of the National Principles for Disaster Recovery for the not-for-profit sector.

Effective disaster recovery requires all possible expertise to be harnessed. Through its involvement with the NFPAG, Anglicare indicates it is better able to contribute to strategic thinking and planning for disaster recovery services throughout the country.

Doug Philpott, Manager, Emergency Services, Anglicare, says that this was the case when reviewing the Australian Government Disaster Recovery services following the Hunter and Central Coast storms and floods in June 2007.

‘My role is primarily as a channel of information representing Anglicare. We have some voice with government thinking and planning for disaster recovery. It is always good to build and maintain relationships with community partners…it is equally good to maintain awareness of the broader issues of disaster recovery and the players involved.’


Contributions to achievement of Outcome 4 for 2007–08Assisting low and moderate income households to access appropriate affordable housingThe Commonwealth State Housing Agreement (CSHA) includes grants to states and territories for the provision of public, community and Indigenous housing, administration for the Crisis Accommodation Program, home purchase assistance and private rent assistance.

FaHCSIA is responsible for the policy aspects of the Commonwealth Rent Assistance program. During 2007–08, the Department provided a wide range of policy advice to Centrelink.

The Department is working with state and territory officials to define the scope of the new National Affordable Housing Agreement (NAHA), including more integrated models of service delivery that impact on housing affordability, into a single housing agreement from 1 January 2009.

Providing support services to people who are homeless or at risk of homelessnessThe Green Paper on Homelessness, Which Way Home? A New Approach to Homelessness, has been released to promote discussion about how to address the problem of homelessness. This will be followed by a White Paper that will include a comprehensive national action plan to reduce the number of homeless Australians.

22 May 2008—Following the launch of the Government’s Homelessness Green Paper—Which Way Home? A New Approach to Homelessness, Minister for Housing and Minister for the Status of Women, the Hon. Tanya Plibersek, MP, visited The Common Ground, Adelaide, which provides affordable accommodation for people with low incomes, in particular providing supported accommodation for people who are homeless.

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The availability of transitional, supported accommodation and related support services through the Supported Accommodation Assistance Program (SAAP), under a joint Commonwealth, state and territory agreement, aims to help people who are homeless to achieve self-reliance and independence.

In 2007–08, the program continued to focus on three strategic priorities. These are to:

increase involvement in early intervention and prevention strategies ◗

provide better assistance to people who have multiple support needs ◗

provide ongoing assistance to ensure stability for clients post-crisis. ◗

Contracts for service providers implementing the Household Organisational Management Expenses (HOME) Advice Program have been extended until 30 June 2009.

Supporting community agencies to assist people who are in financial crisis through the provision of emergency relief and financial counselling servicesIn 2007–08, the Emergency Relief Program provided funding for community and charitable organisations across Australia to deliver to people in financial crisis. This was achieved through the provision of financial and other emergency assistance, which included funding for the training and support of emergency relief workers, such as privacy training, development of Indigenous-specific training materials and Mental Health First Aid training.

The Emergency Relief Program also provided additional funding to emergency relief providers in exceptional circumstances within drought-declared areas to support their emergency relief activities.

In March 2008, the Department conducted a survey of Emergency Relief service providers to gain a better understanding of their data collection methods and the ways in which the Department could support the sector to enhance these methods.

Under the Commonwealth Financial Counselling program, community and local government organisations across Australia were funded to provide free financial counselling services for people experiencing personal financial difficulties. This included funding to organisations in Queensland and New South Wales for individuals and families in the sugar industry who were experiencing financial crises. Funding was also provided to resource support services for financial counsellors from Commonwealth Financial Counselling organisations.


Fostering the improved use and management of money through community‑based family income management projects and financial counselling servicesFinancial management services provide disadvantaged individuals, families and communities who are financially vulnerable, or at risk of becoming financially vulnerable, with the tools and resources to manage financial crisis and overcome hardship. The services aim for better financial management skills and knowledge that will reduce debt, increase net assets and increase financial self-reliance.

In 2007–08, FaHCSIA funded service providers to deliver training that will increase financial management skills. The training will enable those with little or no budgeting skills to better manage their expenses and eventually move towards more sophisticated means of managing money, such as loans and investments.

Undertaking research to inform policies to reduce problem gambling, particularly those policies which advance the objectives of the National Framework on Problem Gambling 2004–2008Gambling Research Australia (GRA) is an initiative of the Ministerial Council on Gambling (MCG). It is funded and managed by the Australian and state and territory governments to undertake research on gambling related issues. In 2007–08, GRA undertook research on youth, children at risk, pre-commitment to spend strategies, predictors of relapse in problem gambling, the influence of venue characteristics on a player’s decision to attend a gambling venue, gambling and the impact of new and emerging technologies and associated products, and understanding gambling in indigenous and culturally and linguistically diverse communities.

Providing tailored disaster recovery assistance to individuals, families and communities in response to natural disasters and other critical incidents of national consequenceFaHCSIA provides tailored assistance to Australian individuals, families and communities adversely affected by disasters or critical incidents. The Australian Government Disaster Recovery Payment was introduced in December 2006 and has been activated nine times, injecting around $50 million into communities affected by floods, bushfires, and cyclones.

In 2007–08, FaHCSIA also provided financial assistance to people involved in commercial horse-dependent industries whose income had been reduced due to the equine influenza outbreak. Some 6,202 claims for the Equine Workers Hardship Wage Supplement Payment were granted, totalling $6.1 million.

In 2007–08, ex-gratia assistance continued to be provided to support rehabilitation for those affected by the Bali Bombings.

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Developing and coordinating policy advice, activities and a whole‑of‑government approach to community recovery from disasters and critical incidentsThe Government, working within the parameters of the Australian Government Disaster Recovery Arrangements, may support the states and territories through tailored assistance appropriate to the circumstances.

The Australian Government Disaster Recovery Committee, chaired by FaHCSIA, provides advice to enable the Government to effectively coordinate recovery assistance for both natural and man-made disasters. FaHCSIA also links into the community sector through its not-for-profit Advisory Group, which comprises 15 community organisations.

The National Emergency Call Centre capability was established in July 2007. It brings together Australian Government call centre staff from five agencies and is able to provide a single point of contact for enquiries from the public in the event of a disaster of national consequence.

FaHCSIA is taking a proactive approach to building community capacity and strengthening community resilience. This is being achieved through the development of practical assistance to better manage and recover from the social and economic impacts of a major disaster or critical incident. FaHCSIA will develop an all-hazards community resilience strategy in 2008–09.

Funding programs and activities and providing grants to develop community capacity to identify and resolve local issues, explore opportunities, and hold greater economic self‑reliance, strength and resilience in areas of greatest needLocal Answers helps to strengthen disadvantaged communities by funding local, small-scale projects that help communities develop parenting and relationship skills and enable families and communities to build self-reliance. The program also helps individuals to increase involvement in their community through volunteering, mentoring or training to build leadership skills. Projects funded through Local Answers are primarily selected based on the level of disadvantage in the community and how the project would assist these communities to develop self-reliance.

The Department received a high volume of applications for grants through Local Answers and the Volunteer Grants Program (VGP). With the increase in demand, the challenge for the Department was to determine and make the best use of departmental resources to deliver these programs efficiently. In 2007–08, both programs were delivered through the FaHCSIA Online Funding Management System, which streamlined the process considerably.


The VGP provided funding to not-for-profit community organisations for the purchase of small equipment items to support volunteers whose work contributes to developing stronger families and strengthening community participation.

Funding projects to encourage and facilitate social participation and inclusion in communitiesSince 2004, Local Answers has funded over 600 community-based projects through an open selection process. These projects have fostered and encouraged social participation and inclusion through the use of local ideas and knowledge to develop effective, practical solutions specific to individual communities and their needs.

Helping people to become involved in their community through supporting volunteering and providing training to build community leadership and initiativeThe Volunteer Management Program encourages community participation through Volunteer Resource Centres that connect individuals with volunteering opportunities, provide them with training and assist community organisations with the management of volunteers.

Funding for the VGP helps organisations purchase small equipment and sporting items to make the work of their volunteers safer, easier and more enjoyable. This encourages participation in sporting activities in the community and supports and encourages volunteering.

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casE study—suPPort for voluntEErs—voluntEEr grants Program

The Volunteer Grants Program (VGP), administered by FaHCSIA, provides funding to not-for-profit community groups to purchase equipment in support of their volunteers. It also provides funding for community sporting organisations, particularly groups that support and encourage the involvement of children. The Government recognises the hard work of volunteers and in 2007–08 increased the VGP appropriation to fund more organisations.

VGP funding for equipment allows communities to support their clubs and organisations in other ways, rather than just helping to pay for the equipment.

Portland Colts Cricket Club

The Portland Colts Cricket Club was founded over 130 years ago. The club teaches their members cricket skills, sportsmanship, teamwork, honesty and fair play. The club gives back to the community by supporting events such as the Relay for Life cancer walkathon.

Portland Colts Cricket Club received funding to purchase a computer and printer. This assists their volunteers by allowing all members, in particular the younger members, to be involved in the administration of the club. The administration has become more computer-oriented, with registration, results and the sports ladder all available online. The computer also allows the use of cricket scoring software.

Hamilton Base Hospital Opportunity Shop

Hamilton Base Hospital Opportunity Shop has raised funds for the hospital for 71 years and is staffed by volunteers. Each week, the volunteers prepare donated items and provide companionship and friendship for each other.

Hamilton Base Hospital Opportunity Shop received funding for an ironing press, front load washer and clothes dryer to assist volunteers in washing, drying and ironing donated clothes. The equipment will enable the volunteers to prepare the clothes for sale in the Opportunity Shop.


2007–08 Budget measuresEfficiencies in service delivery agenciesThis measure applies to Outcomes 1, 2, 3 and 4. Refer to the Outcome 1 performance report, page 70, for details on this measure.

Household, Income and Labour Dynamics in Australia survey (HILDA)—extension of data collectionThis measure applies to Outcomes 2, 3, and 4. Refer to the Outcome 2 performance report, page 121, for details on this measure.

Pandemic influenza—managing the social and community impactsManaging the adverse social and community impacts of a possible influenza pandemic is a key preparedness priority under the National Action Plan. FaHCSIA is contributing to this plan by better preparing the community for the social and community impacts of a potential human influenza pandemic.

FaHCSIA has built the capacity of non-government organisations through disseminating pandemic business continuity kits and conducting a series of workshops in the first half of 2008. Forty-one workshops were run across Australia and NGOs commented on the usefulness of the workshops in assisting their business continuity preparations.

Volunteer Small Equipment Grants—expansionAn additional $12.8 million (administered) was provided under the Volunteer Small Equipment Grants Program, now known as the Volunteer Grants Program (VGP). VGP provides funding to not-for-profit community groups to purchase equipment in support of their volunteers, recognising their hard work in the community.

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at a glancE—EmErgEncy rEliEf—mEntal HEaltH first aid training

Mental Health First Aid provides training for members of the public about how to support someone who is in a mental health crisis situation or who has a mental illness. The program increases knowledge, reduces stigma and, most importantly, increases supportive actions.

Mental Health First Aid training can assist in early intervention and in the ongoing community support of people with mental illnesses. It is useful for people employed in areas that involve contact with mental health issues and for carers of people with mental illnesses.

Portfolio Additional EstimatesAbolish the Community Business PartnershipThe election commitment to abolish the Community Business Partnership was implemented on 30 June 2008.

Brendan’s Fund—ex‑gratia paymentA one-off grant of $350,000 was given to Brendan’s Fund, a trust fund established to provide financial support to the widow and three young children of the late Brendan Keilar. Brendan Keilar was murdered in the Central Business District of Melbourne on 18 June 2007 when he selflessly went to the aid of a woman being brutally assaulted. His intervention showed remarkable bravery and public spirit, which is an example to our community.

Cape York Welfare Reform Project—Family Income ManagementAn additional $1.7 million over four years was provided to expand the Family Income Management money management services in the four Cape York Welfare Reform Pilot communities. This measure includes $0.2 million of funding in 2007–08.

Daughters of Charity—fundingThe Government provided $2.5 million in 2007–08 to the Daughters of Charity appeal for the establishment and associated costs of a new building in Fitzroy, Victoria. The Daughters of Charity undertake work in support of vulnerable members of the community, including through drug and alcohol counselling, assistance for homeless women and psychiatric disability rehabilitation services.


Disaster Relief funding—Hunter, Central Coast and Gippsland regionsOn 10 June 2007, the Australian Government Disaster Recovery Payment (AGDRP) was activated in response to the Hunter and Central Coast storms and floods. It provided $1,000 per adult and $400 per child to assist those adversely affected by the disaster. This was the largest activation to date, with more than 31,500 claims granted and $27.9 million in payments provided in 2007–08.

On 29 June 2007, the AGDRP was activated to assist people adversely affected as a direct result of the storms and flooding in Gippsland, Victoria. Some 648 claims were granted, totalling $762,800.

Drought Package 2007—additional funding for the Emergency Relief ProgramIn September 2007, the Government announced an additional $4.5 million over two years for the Emergency Relief Program on top of $1.5 million to be provided in 2007–08. The additional funding is to help address the social issues being faced by farmers and rural communities in Exceptional Circumstances drought-declared areas.

Ex‑gratia Payments for Equine Workers HardshipOn 6 September 2007, the former Prime Minister authorised the Equine Workers’ Hardship Wage Supplement Payment. The payment was up to the equivalent of the maximum rate of Newstart Allowance. It was available to workers involved in commercial horse-dependent industries whose incomes had been reduced due to the equine influenza outbreak in New South Wales and Queensland.

Equine influenza—12 week extension of assistanceOn 17 October 2007, the former Prime Minister also authorised an extension of the Equine Workers’ Hardship Wage Supplement Payment for a further 12 weeks. At the end of this period, the payment was extended for an additional five weeks. The payment was available for a total of 29 weeks, from 25 August 2007 until 14 March 2008, and some 6,202 claims were granted, totalling $6.1 million.

Establishment of an Office of HousingThe Department established the Office of Housing to facilitate and coordinate housing policy and programs, including high-quality implementation plans for new housing initiatives.

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Foodbank South Australia—financial assistanceA grant of $200,000 over two years to Foodbank SA is being provided to supply food to a network of welfare agencies across metropolitan and rural South Australia. Foodbank SA sources donations from the food and grocery industry for supply to welfare agencies for use in their food relief programs.

Home in Queanbeyan mental health serviceThe Home in Queanbeyan project will provide funding for the development of a residential complex for homeless people with mental health issues. The project aims to build a complex of 20 one-bedroom units, with communal and administrative facilities. These will be used to provide long-term housing and respite beds for people with mental illness who are homeless. The Government’s funding component is for capital costs only. The business plan for the Home in Queanbeyan project anticipates that the annual operational costs of the project will be funded by grants, mental health programs, donations and in-kind support.

National Housing Supply CouncilFaHCSIA facilitated the establishment of the National Housing Supply Council to report on the adequacy of construction and land supply in Australia.

Sydney Christmas Parade—contributionFunding was provided to assist with operational costs of hosting the 2007 Sydney Christmas Parade.

Welfare Reform—Cape York TrialThis measure applies to Outcomes 1, 2, and 4. Refer to the Outcome 1 performance report, page 73 for details on this measure.


casE study—QuEEnsland virtually undEr watEr

In January 2008, the cumulative impact of significant rainfall throughout Northern Queensland led to major flooding throughout most of the state. Two-thirds of Queensland (1.2 million square kilometres) was affected by the flooding, with 43 local government areas declared as natural disaster zones at that time. Within days, this had increased to 55 disaster-declared local government authority areas.

Then in February, Mackay and its surrounding regions endured some of the most severe rainfall ever recorded in Australia, with over 600mm falling within six hours. Up to 4,000 homes in the town were affected by the worst floodwaters in 90 years.

The Australian Government Disaster Recovery Payment (AGDRP) was activated to assist more than 9,100 individuals in the affected communities to recover from the floods.

A Mackay family with young children suffered flood damage to their home and their washing machine was destroyed. This created a major problem due to the daily volume of nappies and clothing that required washing. Having resorted to using a commercial laundromat, their washing was costing them up to $20 per day. The family applied for and was granted the AGDRP, which enabled them to buy a new washing machine.

This AGDRP payment is one example of ways in which the Government provides practical disaster assistance to families who are undergoing traumatic and stressful events.

EvaluationsSugar Industry Reform element of the Commonwealth Financial Counselling ProgramAn evaluation of the Commonwealth Financial Counselling (Sugar Industry Reform) Program was undertaken in 2007–08. The evaluation identified the models and approaches used by funded Commonwealth Financial Counselling services and highlighted their

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strengths and weaknesses. The evaluation developed a set of good practice principles to guide the development and implementation of future target group-specific, and time-limited, financial counselling programs.

MoneyBusinessAn evaluation of money management services operating in remote and regional Indigenous communities is planned for 2008–09.

Review of the Australian Government Disaster Recovery PaymentFaHCSIA conducted an internal review of the Australian Government Disaster Recovery Payment during 2007–08. The findings will inform future policy and operational refinements. Recommendations will be implemented in 2008–09.

Development of the disaster recovery evaluation frameworkAn evaluation framework was developed to measure the effectiveness of Australian Government disaster recovery assistance packages. Consultation with Australian Government Disaster Recovery Committee member agencies was undertaken in developing the framework.

The Tropical Cyclone Larry disaster recovery assistance package was used to trial the effectiveness of the framework. Findings from the trial supported the evaluation framework being an effective means to assess the whole-of-government decision-making arrangements and processes surrounding disaster recovery assistance. The framework will help improve future disaster recovery policy, payments, and delivery of services.

Household Organisational Management ExpensesThe final evaluation of Household Organisational Management Expense (HOME) Advice, completed in 2008, focused on three themes:

establishing the need for a response to family homelessness, due predominantly to a ◗

multitude of issues leading to financial crisis and the prospect of homelessness

the effectiveness of the HOME Advice Program in preventing at-risk families ◗

becoming homeless

the efficiency of the program to deliver these outcomes for families. ◗

The evaluation found that 92 per cent of families assisted by the HOME Advice Program remained in their homes, or were able to improve their housing. The program was found to be effective and efficient in preventing family homelessness. The evaluation recommended a national expansion of the program.


Review of Australian Housing and Urban Research Institute LimitedThe end of cycle review report on the Australian Housing and Urban Research Institute (AHURI) was provided to the Housing Ministers’ Advisory Committee, which noted the report’s generally positive conclusions and recommendations for future improvement. It was agreed that these findings would be taken into account in negotiating future arrangements with AHURI.

strongEr familiEs and communitiEs stratEgy—strong young mums in bourkE

An early intervention and family support service for young mothers and their children in Bourke, called the Strong Young Mums Program, has been made possible through Local Answers program funding. Local Answers helps strengthen disadvantaged communities by funding local, small scale, time-limited projects that help communities build parenting and relationship skills, and assist families and communities to become more self-reliant.

Run by Centacare, the Strong Young Mums Program is not designed specifically for Indigenous clients, but over 90 per cent of the participants are Indigenous. It targets mothers aged between 15 and 25 years and aims to provide community engagement, social and emotional support and accredited training.

The program teaches positive parenting techniques, provides a home visiting service for practical support, and establishes peer groups to help participants encourage one another.

Another key aim of the program is to assist all women to attain Year 10 or 12 equivalency certificates. TAFE runs a course which helps reintroduce them to a classroom environment, given that many have had broken or minimal prior education. Child care is available during the course, which serves to enhance social skills and early learning opportunities for the children.

Cooking, nutrition and clothing production courses are also run to help establish self-sufficiency and improved health outcomes. The Strong Young Mums Program fills an important need in the Bourke community, attracting strong referrals and achieving positive results. It has also been awarded the Norma Parker Award through Catholic Social Services for being their most innovative program.

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casE study—suPPorting communitiEs—local answErs

The Government is committed to reducing economic and social disadvantage, and in supporting socially-inclusive communities.

The Young Women’s Christian Association of Adelaide Inc received Local Answers program funding to continue the Big Brothers, Big Sisters program in the Adelaide metropolitan area. The project assists at-risk young people aged 7–13 to develop social support networks and enhance their interpersonal skills by matching eligible young people with mentors.

The project increases the self-confidence and relationship skills of the young people through supportive adult mentoring and role modelling. It provides support to their parents to improve family interactions and reduce their isolation. It also builds the foundations for a stronger and more self-reliant community by fostering volunteer opportunities and increasing community awareness of mentoring.

Over the last four years, the Big Brothers, Big Sisters program has worked with more than 40 young people. Parents have reported improved behaviour and academic performance. The Big Brothers, Big Sisters program won both the National and State National Australia Bank Volunteering Awards for 2007.



Administered items:

Commonwealth State Housing Agreement ◗

Commonwealth State Housing Agreement—Aboriginal Rental Housing Program ◗

Homelessness and Housing ◗

National Homelessness Strategy ◗

National Housing Priorities ◗

Rent Assistance ◗

Social Housing Subsidy ◗

Supported Accommodation Assistance Program ◗




Commonwealth State Housing AgreementThe 2003 Commonwealth State Housing Agreement (CSHA) provides Government grants to state and territory governments to provide housing assistance. The aim is to assist those people whose housing needs cannot be met in the private rental sector to access appropriate and affordable housing. The agreement has been extended to 31 December 2008.

Price

Estimate $970.604m

Actual $970.604m

Effectiveness—adequacy indicator: Percentage of households where dwelling size is not appropriate due to overcrowding

Estimate 1% The variance is +0.6 per cent.This increase is due to the definition of overcrowding changing since the estimate was derived.Actual 1.6%

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Effectiveness—affordability indicator: The proportion of rebated households spending not more than 30 per cent of their income in rent

Estimate 99% The variance is +0.8 per cent.The increase is due to more tenants than estimated paying less than 30 per cent of their income in rent.Actual 99.8%

Effectiveness—targeting indicator: New allocations to those in greatest need as a percentage of all new allocations

Estimate 36% The variance is +6.8 per cent.The increase is due to the targeting of public housing to those in greatest need being more effective than forecast. Actual 42.8%

Effectiveness—targeting indicator: New low‑income householders as a percentage of all new households

Estimate 99% The variance is +0.5 per cent.Targeting of public housing to those on low incomes was slightly more effective than forecast.Actual 99.5%

Effectiveness—targeting indicator: Percentage of new tenancies allocated to households with special needs

Estimate 55% The variance is +2.8 per cent.Targeting of public housing to those with special needs was slightly more effective than forecast.Actual 57.8%

Quality—access and choice indicator: Percentage of households rating amenity and location aspects of their dwelling as important and meeting their needs

Estimate Amenity 75%Location 85%

The variance for amenity is +4.0 per cent and +1.0 per cent for location.Data for 2007 is not directly comparable with earlier survey data due to changes in survey methodology. Actual Amenity 79%

Location 86%

Quality—assurance indicator: Time taken to occupy vacant stock

Estimate 35 days The variance is –7.4 days.The definition of occupancy has changed since the estimate was derived.Actual 27.6 days

Quality—client satisfaction indicator: Client satisfaction with service

Estimate Base year (1996) survey results 70%

The variance is +1 per cent.Data for 2007 is not directly comparable with earlier survey data due to changes in survey methodology.

Actual 71%

Quantity indicator: Number of dwellings

Estimate 340,000 The variance is –229 dwellings (0.07 per cent).Slightly fewer dwellings than estimated were provided.

Actual 339,771


Commonwealth State Housing Agreement—Aboriginal Rental Housing ProgramAs part of the Commonwealth State Housing Agreement (CSHA), the Aboriginal Rental Housing Program contributes funding to states and territories to provide safe, healthy and sustainable housing for Indigenous people. Aboriginal Rental Housing Program funds are directed to rural and remote areas where there is limited access to both public and private rental housing.

Effectiveness—capacity indicator: Increase in Indigenous community housing income from rent collections

Estimate By 2008, national average rent collected by the state and territory governments for Indigenous community housing will increase by a minimum of 5% from the previous year

The variance is +5.6 per cent.The latest available data is from the CSHA national data report on state owned and managed Indigenous housing national data report for 2006–07. Rent collected for state owned and managed Indigenous housing in 2006–07 was 10.6 per cent higher than the previous year, or $3.54 million more than originally estimated. This represents a variance of 112 per cent above the estimated increase of 5 per cent.

Actual 10.6% (2006–07)

Quantity indicator—Number of new houses acquired or constructed

Estimate Approximately 200 The variance is +5.The latest data available is from the CSHA national data report on state owned and managed Indigenous housing national data report for 2006–07. The number of dwellings in state owned and managed Indigenous housing increased by 205 in 2006–07. This represents a variance of 2.5 per cent above the estimated increase of 200 dwellings.

Actual 205 (2006–07)

Homelessness and HousingHomelessness and Housing initiatives aim to reduce homelessness and improve housing affordability. These aims are pursued through housing policy, innovative approaches to reducing homelessness, and by helping families to maintain housing through early intervention, financial counselling and other support.

In 2008–09, new measures to reduce homelessness and improve housing affordability will be introduced. Measures include: the National Affordable Housing Agreement, a comprehensive agreement providing a more integrated approach to housing service delivery; the Housing Affordability Fund, which will provide funding for local government infrastructure to streamline regulatory processes; and the A Place to Call Home initiative, which will provide 600 new houses for homeless Australians. The National Rental Affordability Scheme will provide rental housing to low and moderate income families at 20 per cent below market rents.

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Price

Estimate $4.719m

Actual $4.047m

National Homelessness Strategy

The National Homelessness Strategy provides funding for demonstration projects that show leadership in the development of best practice approaches to preventing, reducing or responding to homelessness. The strategy focuses on improved collaboration, linkages, better integrated service delivery and community capacity building; as well as communication activities that improve linkages, share knowledge, raise awareness and promote best practice in the homelessness sector.

The demonstration projects and communication activities are targeted at groups affected by homelessness such as families, youth, women, men and Indigenous people. The projects and activities are individually evaluated and final reports provide a wealth of information on the causes of, and best practice models for, alleviating homelessness.

Effectiveness—capacity indicator: Satisfaction with the level to which funded organisations meet the requirements of the funding agreement*


Actual 100%

Quantity indicator—Number of projects funded*


Actual 21

* The performance indicators listed in the 2007–08 FaHCSIA Portfolio Budget Statements were incorrect for this measure due to a printing error.

National Housing Priorities

The National Housing Priorities support housing policy, research or administration for organisations involved in the development of community housing infrastructure, housing reform, Indigenous housing issues, housing surveys and data collection. The initiative provides grants approved by the Minister for a range of housing projects, including funding to support community housing representative bodies.


Quality—assurance indicator: Reports to FaHCSIA through organisations’ representative structure represent broad membership views

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.FaHCSIA was satisfied with the quality and representation of views of the not-for-profit housing sector as represented by the peak body.

Actual 100%

Quality—assurance indicator: Satisfaction with quality and timeliness of policy advice/ sector information received from organisations for use in housing policy and development

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.All funding agreement requirements were met.Actual 100%

Quality—assurance indicator: Satisfaction with quality and timeliness of project outputs

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.FaHCSIA was satisfied with the quality and representation of projects.

Actual 100%

National Housing Research FundThe National Housing Research Fund is an administered appropriation for housing research, development, demonstration and evaluation. Funding is currently used to supplement the Government’s contribution to the Australian Housing and Urban Research Institute for housing research.

Quality—assurance indicator: Satisfaction with the level to which funded organisation meets the requirements of the funding agreement and associated documents

Estimate 100% AHURI are to provide an end-of-funding agreement Certificate of Compliance from their auditors. This is due by the end of October 2008.Actual Not yet available

Household Organisational Management ExpensesThe Household Organisational Management Expenses (HOME) Advice Program operates in eight locations nationally, providing early intervention services for families at risk of homelessness. The program offers assistance to families experiencing difficulties with maintaining their tenancies or home ownership, by providing support for financial matters, family health and wellbeing, as well as employment and training participation. Both Centrelink and the community organisations are funded through HOME Advice Program to work together in delivering services.

Contracts with service providers have now been extended until 30 June 2009.

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Effectiveness—early intervention indicator: Percentage of families remaining in their own homes or rehoused as measured at the end of the support period

Estimate 80% The variance is +10 per cent.Estimates were made during the pilot phase of the program. As the program has matured, the outcomes for families remaining in their own homes or improving their housing has increased.

Actual 90%

Effectiveness—take‑up/coverage indicator: Percentage of Indigenous individuals accessing the program

Estimate 30% The variance is –9 per cent.The original estimate should have read 20 per cent.The actual result was similar to the estimate indicated.Actual 21%

Quality—client satisfaction indicator: Percentage of families with a program rating of ‘improved somewhat’ or ‘improved substantially’ as measured at the end of the support period

Estimate 60% The variance is +22 per cent.Estimates were made during the pilot phase of the program. As the program has matured, the percentage of families measuring as the indicator of ‘improved somewhat’ or ’improved substantially’ has exceeded the Department’s expectations.

Actual 82%

Quantity indicator: Number of families assisted

Estimate 400 families per year The variance is +408 families.The estimate was based on case-managed clients. The actual number includes 357 casual clients who also received support.Actual 808

National Housing Supply Council*

Quantity indicator: Facilitation of establishment of council including appointment of council members.

Estimate Completion of appointments of council members

The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.Chair of council appointed on 23 April and members appointed 2 May 08.

Actual Appointments completed

Quantity indicator: Report on the state of housing supply

Estimate Annually The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.First report due for completion 31 January 2009.Actual Annually

* These performance indicators were taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements.


Establishment of an Office of Housing*

Quantity indicator: Facilitation of high–quality implementation plans for new housing initiatives delivered under the COAG Housing Working Group

Estimate Level of stakeholder satisfaction with implementation plans

Implementation Plans for the Housing Affordability Fund, the National Rental Affordability Scheme, The Land Audit, A Place to Call Home and the National Housing Supply Council were signed off by COAG on 26 March 2008.

Actual 5

Quantity indicator: Number of implementation plans completed for new housing initiatives delivered by FaHCSIA

Estimate 4 The variance is +1.Implementation plans have been completed and endorsed by COAG for all five new housing initiatives.Actual 5

* These performance indicators were taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements.

Rent AssistanceRent Assistance is a non-taxable income supplement payable to individuals and families who receive income support payments or an amount of Family Tax Benefit Part A (FTB Part A) greater than the base rate, and who pay rent in the private rental market. Rent Assistance is paid to private renters, in recognition of the generally higher costs faced by people in private rental housing, who do not benefit from the longer-term financial benefits of home ownership or the income based rents and security of tenure enjoyed by public housing tenants. Rent Assistance improves housing affordability for low and moderate income renters.

Price

Estimate $2.36b

Actual $2.28b

Effectiveness—affordability indicator: Impact of Rent Assistance on rental affordability—percentage of persons/couples paying more than 50 per cent of their combined income on rent after Rent Assistance taken into account

Estimate Will reduce from 27% to 9% after Rent Assistance is taken into account at June 2008

The variance is +1 per cent.The increase in the proportion after Rent Assistance is taken into account is due to higher rent increases than forecast.

Actual Reduced from 27% to 10%

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Effectiveness—affordability indicator: Impact of Rent Assistance on rental affordability—percentage of persons/couples paying more than 30 per cent of their combined income on rent after Rent Assistance taken into account

Estimate Will reduce from 68% to 36% after Rent Assistance, for June 2008

The difference between 68 per cent forecast and 66 per cent actual in the proportion of recipients who would be paying more than 30 per cent of their income in rent without Rent Assistance is explained by recipients having more earned income than forecast.

Actual Reduced from 66% to 36%

Effectiveness—targeting indicator: Percentage of individuals and families paying enough rent to receive maximum assistance

Estimate 69% atJune 2008

The variance is +2 per cent.Rent increases were higher than forecast.

Actual 71%

Quantity indicator: Average number of individuals and families receiving Rent Assistance

Estimate 985,000 for2007–08

The variance is –41,099.The number of Newstart recipients was lower than forecast.

Actual 943,901

Social Housing SubsidyThe Social Housing Subsidy Program (SHSP) is a long-term pilot project that subsidises the recurrent costs of financing additional rental accommodation for low and moderate-income earners. Under SHSP, one pilot project operates to expand community housing opportunities in New South Wales.

Price

Estimate $1.995m

Actual $1.926m

Quantity indicator: Number of dwellings funded


Actual 253


Supported Accommodation Assistance ProgramThe Supported Accommodation Assistance Program (SAAP) provides crisis accommodation and support to people who are homeless or at risk of homelessness. The program is jointly funded by the Australian and state and territory governments. The current SAAP Agreement (2005–06 to 2009–10) is known as the SAAP V Agreement. SAAP aims to help people who are homeless to achieve self-reliance and independence by resolving crises, re-establishing family links where appropriate and restoring the capacity to live independently. An evaluation of the program is to be completed by 30 June 2009.

Under the COAG reform process, negotiations are underway to develop the new National Affordable Housing Agreement (NAHA). The NAHA will include SAAP and CSHA. Subject to formal COAG agreement, the NAHA is expected to commence from 1 January 2009.

Price

Estimate $175.616m

Actual $175.616m

Cost indicator: Cost per client assigned a SAAP service

Estimate $3,130 Data for 2006–07.The variance is –$39.The decrease was due to a higher number of clients than the previous year.Actual $3,091

Cost indicator: Cost per completed support period

Estimate $2,100 Data for 2006–07.The variance is –$40.The decrease was due to a greater number of support periods than the previous year.Actual $2,060

Cost indicator: Cost per day of support

Estimate $44 Data for 2006–07.The variance is –$10.The decrease is linked to the greater number of clients supported. Actual $34

Effectiveness—independence indicator: Percentage of clients who exited SAAP support to independent housing and did not return within six months

Estimate 45.4% This indicator is under review due to the inability to ascertain the validity of the data calculation required.

Actual Not available

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Effectiveness—independence indicator: Percentage of clients with no income—comparison of the percentage before and after SAAP support

Estimate Percentage of clients who did not have income and required income assistance was reduced from 18.5% before support to 5.9% after support

Data for 2006–07.The actual result was similar to the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.

Actual Percentage of clients who did not have income and required income assistance was reduced from 19.0% before support to 6.4% after support

Quality—access and choice indicator: Percentage of SAAP clients who identified as Aboriginal and Torres Strait Islander

Estimate 17.1% Data for 2006–07.The variance is +1.3 per cent.The slight increase could be due to the higher number of clients overall.Actual 18.4%

Quality—access and choice indicator: Percentage of SAAP clients with culturally and linguistically diverse backgrounds

Estimate 10.8% Data for 2006–07. The variance is –0.2 per cent.The actual result is similar to the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.Actual 10.6%

Quality—access and choice indicator: Total unmet demand for SAAP accommodation by adults and unaccompanied children

Estimate 3% Data for 2006–07.The actual result was the same as the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.Actual 3%

Quality—assurance indicator: Service improved through increased percentage of SAAP clients with a case plan

Estimate An agreed case plan in 59.2% of support periods

Data for 2006–07. The variance is –4.1 per cent.The decrease could be due to an increase in short-term clients for whom a case plan is not appropriate.

Actual An agreed case plan in 55.1% of support periods


Quality—client satisfaction indicator: Percentage of SAAP clients who express their satisfaction with the assistance they had received from the SAAP service

Estimate 91% of clients felt the service that they received was either good or really good

The actual result was the same as the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.

Actual 91%

Quantity indicator: Number of clients assisted annually

Estimate 106,500 Data for 2006–07. The variance is +12,300.The increase in clients could be due to a range of factors relating to new agencies operating under the Innovation and Investment Fund initiative and increased participation in the data collection.

Actual 118,800

Quantity indicator: Number of occasions of support

Estimate 180,000 Data for 2006–07. The variance is +27,700.The increase in occasions of support could be due to a range of factors relating to new agencies operating under the Innovation and Investment Fund initiative and increased participation in the data collection.

Actual 207,700


Price

Estimate $3.110m

Actual $3.044m


Estimate 100% The actual result was the same as the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.

Actual 100%


Estimate 100% The actual result was the same as the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.Published AHURI research is now peer reviewed.Actual 100%

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Estimate 100% The actual result was the same as the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.

Actual 100%



Quantity indicator: Contribution to the Australian Housing and Urban Research Institute (AHURI) research activity

Estimate 16 research projects The variance is +2.AHURI published 18 final reports in 2007–08, 2 more than forecast. This was because of publications carried forward from 2006–07.

Actual 18 research projects


Estimate 2 The actual result was the same as the estimate indicated in the FaHCSIA 2007–08 Portfolio Budget Statements.

Actual 2



Actual 30






Actual 30


Service delivery

Price

Estimate $68.084m

Actual $66.642m

Quality assurance indicator: Service providers deliver services to the standards agreed with FaHCSIA

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Annual Report.

Actual 100%

Quality—client rights and obligations: Control of incorrect payment and fraud in the Rent Assistance program: savings in administered items arising from targeted compliance activities

Estimate $4.45m in fortnightly savings$3.82m annually in debts across FaHCSIA, DEEWR and DEST

The variance for fortnightly savings was –$1.2 million and variance in debt was +$0.59 million.Rent reviews are generated by particular sets of circumstances. More reviews were conducted than last year and a higher proportion resulted in debts and in reduced payments.

Actual $3.25m in fortnightly savings; and$4.41m in debts



Payment type




Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Rent Assistance 441 40% 61 41% 11 27%

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casE study—national HomElEssnEss stratEgy—brigHt futurEs dEmonstration ProjEct

Australian Government funding, provided through FaHCSIA’s National Homelessness Strategy, assists agencies to develop effective and practical support programs that help children and others in society who are homeless.

As part of the strategy, demonstration projects have been funded which trial and assess new assistance processes, share knowledge, raise awareness and/or promote best practice models.

Merri Outreach Support Services (MOSS) has accessed this funding to develop a specialist case management service delivery model that addresses the needs of homeless children. MOSS’s Bright Futures Demonstration Project has had such results as improved social and interpersonal skills, attitudes and behaviours and noticeable improvements in school engagement.

When eleven-year-old Harry first came to the Bright Futures Program, he was anxious and suffering from the trauma associated with ongoing homelessness and from being assaulted. He was feeling very stressed at school and had been seeing a counsellor. There was a lot of uncertainty about whether Harry’s family would remain in the same house and whether he could stay at the same school.

Bright Futures’ case management staff worked with Harry outside the family home to address his anxiety and to develop strategies to cope. In speaking about his experience of the Bright Futures Case Management Program, it was evident that Harry had greatly appreciated the personal qualities of the staff and that participating in the program had provided him with many tangible benefits.

‘Jenny was a good role model—she helped me to work out issues like how to deal with all my homework—and she talked to my teachers about this. Being in Bright Futures helped me to get on better with other people. I took some of the group stuff back to my family and this was good. I don’t stress as much.’


Output Group 4.2Financial management

Administered items:

Financial Management ◗

Commonwealth Financial Counselling ◗

Emergency Relief ◗

Family Income Management ◗

National Information Centre on Retirement Investments ◗

National Research Strategy to Help Prevent Problem Gambling ◗




Financial ManagementFinancial Management aims to improve the financial self-reliance and wellbeing of individuals and families. Assistance includes financial counselling, educating people in money management (including in retirement), support for people dealing with a financial crisis and finding ways to minimise problem gambling. An evaluation of money management services operating in remote Indigenous communities is planned for 2008–09.

Price

Estimate $41.532m

Actual $41.472m

Commonwealth Financial Counselling

The Commonwealth Financial Counselling Program funds community-based organisations and local government community service organisations to provide free financial counselling. The counselling assists people who are experiencing personal financial difficulties to make informed decisions about their financial situation, resolving their financial problems and improving their ability to manage their financial affairs in the future.

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Cost indicator: Average cost per client

Estimate Less than $210 per client

The variance is +$25.Average cost per client has marginally increased due to increased complexity of cases and the winding down of Commonwealth Financial Counselling (Sugar Industry Reform).Actual $235 per client

Effectiveness—adequacy indicator: Percentage of clients (closed cases) whose problem was resolved

Estimate 60% The variance is +32 per cent.A higher percentage of clients (closed cases) had problems resolved than initially estimated.Actual 92%

Effectiveness—adequacy indicator: Percentage of total clients (closed cases) with improved ability to manage financial affairs in the future

Estimate 60% The variance is +30 per cent.A higher percentage of clients (closed cases) had an improved ability to manage their financial affairs than initially estimated.Actual 90%

Quantity indicator: Number of clients

Estimate 13,000 The variance is –1,500.Lower client numbers reflect increased case complexity and completion of Commonwealth Financial Counselling (Sugar Industry Reform).

Actual 11,500

Emergency Relief

The Emergency Relief Program provides funding to a range of community-based organisations to help them provide emergency, financial and other assistance to individuals and families in financial crisis. The program also delivers training support for paid and voluntary workers in the sector.

Effectiveness—capacity indicator: Number of staff in the emergency relief sector attending training

Estimate 1,000 The variance is +1550.This reflects changes to the way training was delivered in some states. For example, Emergency Relief forums were held in Victoria, New South Wales and South Australia, enabling a larger number of Emergency Relief workers to access training.

Actual 2,550

Effectiveness—independence indicator: Number of emergency relief responses

Estimate 1,051,463* The variance is –117,797.Service providers are not required to submit data for 2007–08 until September 2008. The actual result indicated is 2006–07 data, which does not include clients assisted under the 2007 drought assistance measures.

Actual 933,666

* These performance indicators were taken from the 2007–08 FaHCSIA Portfolio Budget Statements


Effectiveness—independence indicator: Percentage of repeat users

Estimate Less than 10% of clients assisted

The percentage of repeat users is within the forecast range.As 2007–08 data is not available until September 2008, the actual figure is based on 2006–07 data.

Actual 6.3%

Quantity indicator: Number of service delivery outlets

Estimate 1,400 The variance is –164.The number of service delivery outlets is lower than estimated due, in part, to a change in the methodology used to calculate the number of outlets. Previously, some outlets offering both Indigenous and general services from the same location were counted as two outlets, however, now they are counted as one.

Actual 1,236

Quantity indicator: Number of agencies provided with Emergency Relief funds

Estimate 800 The variance is –52.This reflects the trend for more stand-alone outlets to be managed by parent organisations. Actual 748


Estimate 610,000* The variance is +121,586.This reflects stronger than forecast growth in demand for Emergency Relief.Actual 731,586

* This estimate was taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements

Family Income Management

Family Income Management provides financial management education, information and ongoing support to remote and regional Indigenous communities through a number of money management services. These services are aimed at assisting Indigenous people to build financial literacy skills, support Indigenous home ownership on Indigenous land and improve family payment outcomes for Indigenous children.

Effectiveness—capacity indicator: Percentage of clients whose assets have increased

Estimate 50% The variance is +7 per cent.57 per cent of savings plans have provided increased net assets such as refrigerators, air conditioners, furniture, motor vehicles and boats. Some savings plans have not yet reached fruition.

Actual 57%

Effectiveness—capacity indicator: Percentage of clients whose debt has reduced

Estimate 50% The variance is –22 per cent.28 per cent of participants with debt payment plans achieved a reduction in debt. These included debts to Centrelink, fines and lending institutions.

Actual 28%

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Quantity indicator: Number of money management plans (including budgets) developed

Estimate 800 The variance is +691.The development of money management plans or budgets by participants is highly encouraged at all money management services.

Actual 1491

Quantity indicator: Number of people that accessed money management information and training

Estimate 1,000 The variance is +1,202.A total of 2,202 clients were helped by money management workers. This assistance takes two forms—ongoing and one-off education, information and/or support.

Actual 2,202

National Information Centre on Retirement Investments

The National Information Centre on Retirement Investments (NICRI) is an independent consumer service funded by the government. NICRI provides the public with free information on planning and saving for retirement, investment options and the effective use of financial resources in retirement.

Quality—assurance indicator: FaHCSIA satisfied that the NICRI met terms and conditions of government funding, as specified in the funding agreement between FaHCSIA and NICRI

Estimate 100% The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.NICRI distributed over 175,000 leaflets, responded to almost 4,000 telephone calls and attended 80 presentations for Centrelink Financial Information Service Officers and other organisations. The NICRI website recorded over 55,000 ‘hits’.

Actual 100%

National Research Strategy to Help Prevent Problem Gambling

Gambling Research Australia (GRA) is an initiative of the Ministerial Council on Gambling (MCG). It is funded and managed by the Australian and states and territory governments to undertake research on gambling related issues. In 2007–08, GRA undertook research on youth, children at risk, pre-commitment to spend strategies, predictors of relapse in problem gambling, the influence of venue characteristics on a player’s decision to attend a gambling venue, gambling and the impact of new and emerging technologies and associated products and understanding gambling in indigenous and culturally and linguistically diverse communities.


Quality—assurance indicator: Research undertaken is of a high standard (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development at the national and state level

Estimate 100% There has been increasing interest in gambling-related research in the past 2 years. The gambling research industry is still growing and has not been able to keep up with demand. As a consequence, there has been a decrease in the number of suitably-qualified researchers available to take up government research. For this reason, the Department was unable to undertake additional independent research into gambling in 2007–08.

Actual N/A


Price

Estimate $4.497m

Actual $4.402m



Actual 100%



Actual 100%



Actual 100%


Estimate 100% Ministers and their offices did not provide feedback on individual output groups but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report, on page 314.

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Estimate 3 The variance is –2.An evaluation of the Sugar Industry Reform element of Commonwealth Financial Counselling was completed. The evaluation of MoneyBusiness and Family Income Management has been postponed until 2008–09.

Actual 1


Estimate 852 The variance is –47There has been further consolidation of services with a number of service outlets now funded through parent organisations.Actual 805


Estimate 852 The variance is –60.There has been further consolidation of services with a number of service outlets now funded through parent organisations.Actual 792




Service delivery

Price

Estimate $4.846m

Actual $4.743m


Estimate 100% The variance is –0.1per cent.Six Emergency Relief providers did not meet FaHCSIA standards regarding acquittal of funding.Actual 99.9%


Output Group 4.3Community recovery

Administered items:

Ex-gratia payments to victims and family members of the Bali terrorist attacks ◗

Number of visits to the Australia Government Disaster Assist website ◗

Disaster Recovery Payment ◗

Disaster Relief Funding—Hunter, Central Coast and Gippsland regions ◗




Ex‑gratia payments to victims and family members of the Bali terrorist attacksAustralian Government lifetime rehabilitative assistance is available to people injured in, or affected by, the 2002 and 2005 Bali bombings. FaHCSIA administers the rehabilitation element of the Bali assistance program. This encompasses out of pocket expenses for modifications to home, vehicle and work places for people who require assistance to return to work or live more independently, as well as home and community care support.

The Government provided ex-gratia assistance to individuals and families directly affected by the 2002 and 2005 Bali bombings to attend commemoration services in Bali.

Price

Estimate $0.510m

Actual $0.027m

Quantity indicator: Number of eligible individuals assisted in 2007–08 by type of assistance

Estimate 5 The variance is +8.This is due to the fact that the program is demand-driven and client numbers are not able to be anticipated.Note: Savings of $1 million were agreed during the Portfolio Additional Estimates Statements process and which are published in the 2008–09 FaHCSIA Portfolio Budget Statements.

Actual 13

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Number of visits to the Australian Government Disaster Assist websiteThe Government set up the Australian Government Disaster Assist website to provide individuals and families with better access to information about recovery assistance following disasters or critical incidents. The website includes up-to-date public information messages, relevant free-call numbers, information on Government assistance packages offered and links to other relevant websites and information.

Quantity indicator: Number of visits to the Australian Government Disaster Assist website

Estimate 15,000 The variance is 9,189.Visits to the website are demand-driven and fluctuate depending on number of disasters.Actual 24,189

Disaster Recovery Payment*

Price

Estimate $47.299m

Actual $39.068m

* This indicator was taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements

Disaster relief funding—Hunter, Central Coast and Gippsland regions*

Quality—assurance indicator: Proportion of activations where all legislative requirements were met within 24 hours of decision to activate AGDRP

Actual 100%

Quantity indicator: Number of eligible individuals who received AGDRP for each activation

Estimate Nil The variance is +32,148.The AGDRP is activated in the event of unpredicted disaster, therefore it is not possible to estimate numbers assisted. Actual 32,148

* These indicators were published as one indicator in the 2007–08 FaHCSIA Portfolio Additional Estimates Statements. The previous indicator has been updated to two indicators to provide for better reporting of the measure.



Price

Estimate $3.524m

Actual $3.449m


Estimate 100% Actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.

Actual 100%


Estimate 100% Actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.This research was of a high standard and contributed effectively to policy understanding and development.

Actual 100%

Quality—client satisfaction indicator: Ministers and their offices are satisfied with the quality of policy advice and departmental requirements in place with all service providers

Estimate 100% Ministers and their offices did not provide feedback on individual output groups but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report, on page 314.


Estimate 0 The variance is +1.While the evaluation conducted was not reflected in the 2007–08 FaHCSIA Portfolio Budget Statements, it was planned and therefore the estimate of 0 was incorrect.

Actual 1




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Price information: other administered items— Ex‑gratia Assistance for East Timor 2008Ex-gratia financial assistance was provided for the non-medical costs associated with the medical treatment of the President of East Timor, who was evacuated to Australia on 11 February 2008.

Price

Estimate $0.075m

Actual $0.042m

Price information: other administered items— Ex‑gratia Payment to East Timor Medical EvacueesIn June 2006, an assistance package was agreed upon which would provide medical assistance and support to 15 East Timorese nationals and their close family members, who were medically evacuated to Australia following civil unrest in May 2006. FaHCSIA provided assistance with accommodation, travel, living expenses and social worker support while medical evacuees continued to receive treatment in Australia. Medical evacuees continued receiving assistance in 2007–08. Ten people received assistance in 2007–08.

Price

Estimate $0.023m

Actual $0.051m

Price information: other administered items— Queensland Floods—AssistanceOn 24 January 2008, the Australian Government Disaster Recovery Payment (AGDRP) was activated to assist people adversely affected as a direct result of the storms and associated flooding that began on 13 January 2008 in the Mackay and Whitsunday regions and continued on to affect other areas of Queensland. Some 794 claims have been granted, totalling $915,400.

On 16 February 2008, the ADGRP was activated to assist people adversely affected as a direct result of the flooding that began on 14 February 2008. The flooding was generated from the monsoonal trough over the coast of Central Queensland, affecting the Mackay region and continuing on to affect other areas of Queensland. Some 8,312 claims have been granted, totalling $9,483,400.


Price

Estimate $16.2m

Actual $10.4m

Service delivery

Price

Estimate $18.984m

Actual $18.582m



Actual 100%

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Output Group 4.4Community partnership and delivery

Administered items:

Community Engagement ◗

Community Business Partnership ◗

Stronger Families and Communities Strategy—Communities Initiatives ◗

Volunteer Management Program ◗

Reconnecting People Assistance Package ◗




Community EngagementThis administered item aims to improve outcomes for individuals and families in disadvantaged communities by supporting volunteering, funding case and place-based support, strengthening ties between business and the community and helping community organisations to function more effectively.

Price

Estimate $65.682m*

Actual $62.394m

* This estimate was taken from the 2007–08 FaHCSIA Portfolio Additional Estimates Statements.

Community Business Partnership

The Community Business Partnership was a group of prominent Australians from the community and business sectors appointed by the former Prime Minister to advise and assist the Government on issues concerning community business collaboration. The partnership was dissolved as part of an election commitment of the incoming Government.


Quantity indicator: Number of Australian Public Service departments implementing a workplace giving program or reinvigorating an existing program

Estimate 10 The variance is +12.The Australian Charities Fund was engaged by FaHCSIA to work with Australian Government agencies to either reinvigorate existing workplace giving programs or introduce them.

Actual 22

Quantity indicator: Number of essays that meet eligible standards for the Social Responsibility Writers Prize froma) secondary school students andb) tertiary students

Estimate (a) 262 and(b) 120

The variances are: (a) –68 and (b) –98.

Despite the extensive promotion of this competition, the number of entries was less than forecast. However, numbers were the same as 2006 for secondary school students. This follows a change in the competition name and change in question format.

Actual (a) 194 and(b) 22

Quantity indicator: Number of nominations that meet eligibility requirements for awards that recognise excellence in partnerships from business and community

Estimate 240 and judges make an award in each award category

The variance is –10.While there has been a slight decrease over time for nominations in the partnership’s target audience in 2007–08, the small and medium business categories increased.

Actual 230

Quantity indicator: Number of partnerships days hosted

Estimate 7 The variance is +1.Partnership days were hosted in the capital city of each state and territory. Actual 8

Stronger Families and Communities Strategy—Communities Initiatives

The Stronger Families and Communities Strategy helps families and communities to build strength and resilience so they can identify and resolve local issues and manage the impact of social and economic change.

Local Answers helps strengthen disadvantaged communities to build the skills and capacity to identify opportunities and take action for the benefit of their members.

The Volunteer Grants Program (VGP) provides funding to not-for-profit community groups to purchase equipment in support of their volunteers, recognising their hard work in the community. It also provides funding to community sporting organisations, particularly groups that support and encourage the involvement of children.

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Quantity indicator: Number of projects funded

Estimate 7,215 The variance is +1,039.The variation is due to an increased number of organisations funded under the VGP 2007 round.Actual 8,254

Quantity indicator: Percentage of funded projects that meet agreed deliverables


Actual 100%

Volunteer Management Program

The Volunteer Management Program (VMP) funds Volunteer Resource Centres to provide training programs to volunteers and volunteer managers, support volunteer-involving organisations to enhance their volunteer management capacity and facilitate corporate volunteering.

Quantity indicator: Number of individuals assisted into volunteering

Estimate 12,000 individuals assisted over a 6-month period

The variance is +5,735.Due to the amalgamation of the VMP and the Volunteer Work Initiative, the number of Volunteer Resource Centres increased from 24 to 50.

Actual 17,735 individuals assisted over a 6-month period

Quantity indicator: Number of volunteers and volunteering managers trained

Estimate 8,000 volunteers and volunteer managers trained over a 6-month period

The variance is +6,380.Due to the amalgamation of the VMP and the Volunteer Work Initiative, the number of Volunteer Resource Centres increased from 24 to 50. Also, in consultation with the volunteering sector, the objectives of the VMP were refocused towards assisting people into volunteering through volunteer management training.

Actual 14,380 volunteers and volunteer managers trained over a 6-month period

Reconnecting People Assistance PackageThe Government provides support to eligible Australians who have been adversely affected as a direct result of their inappropriate immigration detention within Australia.

The Reconnecting People Assistance Package (RPAP) provides ex-gratia assistance to eligible Australians to help them reestablish their lives and reconnect with their family and community. Depending on the individual’s circumstance, assistance can include:


case management support by a Centrelink Family Liaison Officer; health and community support services; help to re-establish appropriate accommodation; personal financial assistance; and/or assistance with travel to preferred location of residence.

Price

Estimate $0.400m

Actual $0.468m

Quantity indicator: Number of calls to the Reconnecting People Hotline

Estimate 50 The variance is –45.The program is demand-driven and client numbers are not able to be anticipated. Actual 5

Quantity indicator: Number of eligible applicants assisted under Reconnecting People since 1 July 2007

Estimate 20 The variance is –18.The program is demand-driven and client numbers are not able to be anticipated. The initial estimate was based on an forecast higher take-up and eligibility, which has not been the case.

Actual 2

Quantity indicator: Number of visits to Reconnecting People website

Estimate 100 The variance is +586.This variance is due to the difficulty of estimating the number of visits to any website. The number of visits may not reflect direct interest in the program.

Actual 686


Price

Estimate $8.651m

Actual $8.468m



Actual 100%

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Actual 100%



Actual 100%

Quality—client satisfaction indicator: Ministers and their offices are satisfied with the quality of policy advice and departmental requirements in place with all service providers


Actual 100%


Estimate 0 The variance is +3.Three research projects were commissioned and completed through the Prime Minister’s Community Business Partnership:

Practical Partnering Toolkit—Social Compass ◗

Employee Volunteering: a guide for small to medium-sized ◗

enterprises—Volunteering AustraliaMedia tools. ◗

Actual 3


Estimate 1,805 The variance is +6,516.The original estimate did not take into account the VGP which provided an additional $12.8 million and funded 7,735 organisations in 2007–08.

Actual 8,321


Estimate 490 The variance is –28.The number of service providers under management in 2007–08 was less than the estimate initially projected.Actual 462





Service delivery

Price

Estimate $10.693m

Actual $10.466m



Actual 100%

3Part 3corPoratE govErnancE and accountability

274 Chapter 9 Our governance arrangements

283 Chapter 10 Our people

295 Chapter 11 Our operational profile

310 Chapter 12 Our relationships

274 FaHCSIA Annual Report 2007–2008 Part 3 corporate governance Chapter 9 Our governance arrangements

FaHCSIA’s Strategic Framework 2008–10 is the foundation of our business and the reference point for our day-to-day work. It is our road map for the sound and robust business processes we need to assist Australian communities, families and individuals. Our framework was updated and launched just after the reporting year.

FaHCSIA’s governance structure comprises the Secretary and the Executive Management Group, supported by boards and committees that provide advice relating to the administration and overall operation of the Department.

FahCsia’s strategiC Framework 2008–10The first part of our Strategic Framework for 2008–10 consists of our Purpose and Key Objectives and is outlined in the Secretary’s review on page 17. How we aim to achieve our objectives is outlined in the second part of our framework outlined below.

Our ValuesAs public servants we uphold APS Values which include impartiality, accountability and responsiveness to Government.

As a department we choose to complement these with a small set of guiding principles that are meaningful to our staff:

Respect—we respect our clients, stakeholders and each other ◗

Collaboration—we value collaboration with each other and all external stakeholders ◗

Chapter 9

Our governance arrangements

275Chapter 9 Our governance arrangements Part 3 corporate governance FaHCSIA Annual Report 2007–2008

Corp

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Professionalism—we provide a professional and responsive service to Government and ◗

we conduct ourselves with integrity

Results—we will measure the impact of our work on our clients and use evidence to ◗

inform and improve our programs

Innovation—we value innovation, creativity and continuous improvement. ◗

LeadershipThe following leadership capabilities and behaviours emphasise what leaders in FaHCSIA must focus on. They are assessed in our Individual Performance Management System.

FaHCSIA leaders at all levels will:

Set the direction ◗

Provide clear and consistent guidance ◗

Achieve results ◗

Set the example ◗

Value and develop staff. ◗

Our Corporate and Governance PrioritiesThese describe the key enabling activities that FaHCSIA staff should contribute to and support in their day-to-day work. They are all equally important and address areas which we must focus on if the Key Objectives are to be realised.

Business plans across the Department reflect these Corporate and Governance Priorities.

Our business is based on the evidence

We invest in research and evaluation to produce evidence that informs policies ◗

and programs

We provide robust, evidence-based policy advice and program implementation based on ◗

the evidence.

We are effective and inclusive

FaHCSIA is recognised as a valued and respected source of social policy advice ◗

Our staff work collaboratively across the Department, all levels of government and with ◗

external stakeholders, including the not-for-profit sector.

We value our people

Our staff are properly recognised and rewarded ◗

We build a strong performance culture focussed on developing staff capacity, including ◗

leadership and capability development


We develop succession plans for key positions ◗

We respect and encourage diversity in our working environment ◗

We encourage a healthy work–life balance and provide flexible and supportive ◗

working arrangements.

We manage effectively and with integrity

Our business units use allocated resources efficiently, effectively and ethically to achieve ◗

the best outcomes for Government

Our financial and information management practices meet legislative and best ◗

practice requirements

We manage our strategic risks. ◗

We set the direction and plan for the future

All areas of the Department have appropriate business plans, which are developed ◗

as part of the annual Budget planning process and are actively managed and kept up-to-date

Business Plans provide a clear connection between activities and Departmental ◗

Outcomes, our Key Objectives and our Corporate and Governance Priorities

We deliver our plans by consistently applying our Core Business Practices. ◗

Our Core Business PracticesThese are the critical elements of work that we must do well to achieve our Purpose and Key Objectives. They provide the tools for all FaHCSIA staff to ensure that we approach common activities and tasks in a consistent way.

Policy development and advice ◗ —an evidence-based process to develop future social policy needs or respond to current problems and issues

Program design and implementation ◗ —the development of practical solutions to deliver the Government’s planned policy outcomes

Managing stakeholder engagement ◗ —building and maintaining effective relationships with stakeholders

Issues management ◗ —the systematic and strategic approach to anticipating, analysing and responding to important and emerging issues

Governance and resource management ◗ —people, policies and processes that provide the framework which guides managers and staff to make the best decisions

Whole‑of‑government participation and leadership ◗ —ensuring our work contributes effectively to whole-of-government initiatives and that FaHCSIA is a valued contributor to APS-wide endeavours.


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boards and CommitteesWithin FaHCSIA, there are a number of internal committees that have been established to provide advice and support to the Secretary and the Executive Management Group on the administration and overall operation of the Department. Generally, internal committees are made up of FaHCSIA employees, although some internal committees may also have one or more independent members who are not FaHCSIA employees.

The following section provides further information on FaHCSIA’s internal committees, comprising membership details, roles and responsibilities, and reporting requirements.

Figure 3.1 FaHCSIA governance structure

Secretary

Senior Management Group Executive Management Group

Information and Communications

Technology Committee

Research and Evaluation Committee

People Committee

Indigenous Policy Forum

Remuneration Committee

Program Management

Committee

Budget Policy Committee

Financial Statements

Sub-Committee

Compliance and Integrity Committee

Project Investment

Board

Risk Assessment and Audit

Committee


Committees reporting to the Secretary

Executive Management GroupThe Executive Management Group (EMG) is the senior committee in FaHCSIA and provides advice to the Secretary on the overall direction, priorities, management and performance of the Department. In addition, the EMG manages the Department’s financial wellbeing by allocating resources, monitoring performance and risk and ensuring the Department meets its regulatory requirements.

The EMG also provides a forum for cross-group issues to be managed and guides, coordinates and champions key organisational reform processes.

The EMG is chaired by the Secretary, Dr Jeff Harmer. Membership consists of Deputy Secretaries and the Group Manager, Corporate Support.

Figure 3.2 FaHCSIA Executive Management Group—as at 30 June 2008

SecretaryDr Jeff Harmer

FaHCSIA Deputy SecretariesGlenys Beauchamp

Geoff LeeperBernie Yates

Robyn McKay* Bruce Hunter*

FaHCSIA Group Manager, Corporate SupportRobert Knapp

* As at 30 June 2008, these Executive Management Group members were acting in these roles.


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Senior Management GroupThe Senior Management Group (SMG) meets weekly to undertake strategic discussions on policy themes and issues, key organisational risks, performance and evaluation and other high-level matters. The SMG is FaHCSIA’s primary forum for senior executive consultation with Group Managers from across the Department.

The SMG is chaired by the Secretary. Membership consists of FaHCSIA Deputy Secretaries, Group Managers, and the Registrar of Indigenous Corporations.

Figure 3.3 FaHCSIA Senior Management Group—as at 30 June 2008

* As at 30 June 2008, these Senior Management Group members were acting in these roles.

Risk Assessment and Audit CommitteeThe Risk Assessment and Audit Committee (RAAC) plays a key role in the Department’s corporate governance. It was instituted to comply with the Financial Management and Accountability Act 1997 and its activities are directed through a charter approved by the Secretary. The RAAC assists the Secretary in ensuring effective and efficient use of resources. It does this by reviewing the Department’s performance and operation of internal controls and performance management processes.

The committee approves FaHCSIA’s annual audit work program and advises the Secretary on risk, fraud and performance issues. Furthermore, the RAAC provides assurance to the Secretary that the Department of Finance and Deregulation’s Certificate of Compliance requirements are being met.

SecretaryDr Jeff Harmer

FaHCSIA Deputy Secretaries

Glenys Beauchamp

Geoff Leeper Bernie Yates Robyn McKay* Bruce Hunter*

FaHCSIA Group Managers

Steve Jennaway* Ben Wallace*

Mark Warburton*

Evan LewisCate McKenzieDonna Moody

Kerrie TimPeta Winzar

Anthony FieldHelen Hambling

Sean InnisRobert Knapp

Tony Kwan

Anthony BevenJulia Burns

Amanda CattermoleLynne Curran

Frances Davies


The RAAC has a Financial Statements Sub-Committee which supervises the preparation of FaHCSIA’s financial statements. The Financial Statements Sub-Committee reports and provides assurance to the RAAC on all matters regarding the preparation of the Department’s annual financial statements. The chair of the Financial Statements Sub-Committee provides a report at each RAAC meeting. In addition, the Chief Financial Officer also regularly reports and provides assurance to both the RAAC and the EMG on the Department’s financial policy and financial control framework. The RAAC also consists of two independent external members.

The committee meets six times each year, with one meeting devoted to the examination of the annual financial statements. Following each meeting, the committee reports the key outcomes to the EMG through the Chair. The FaHCSIA RAAC is chaired by Deputy Secretary, Geoff Leeper. Membership includes: two independent members; the Group Manager, Corporate Support; the Group Manager, Disability and Carers; and the Branch Manager, Social Security Policy.

Remuneration CommitteeThe Remuneration Committee provides advice and reports to the Secretary on the development and implementation of FaHCSIA’s remuneration policy, including Collective Agreement and individual remuneration policy. The committee also considers and determines individual remuneration proposals for senior executive band one and non-senior executive FaHCSIA staff who are not within the parameters of the Secretary’s endorsed remuneration policy. The committee consults with the People Committee when required.

The FaHCSIA Remuneration Committee is chaired by the Chief Financial Officer and Acting Chief Operating Officer, Bruce Hunter. Membership includes all Deputy Secretaries and the Group Manager, Corporate Support.

Committees reporting to the Executive Management GroupBudget Policy CommitteeThe Budget Policy Committee (BPC) manages the Department’s Budget policy agenda and contribution to the Federal Budget process. The BPC identifies key areas of focus and determines departmental priority for Budget initiatives in collaboration with the Minister. The committee ensures that the synergies between the various proposals that form the Budget strategy are identified and optimised. It also assesses risks to the Department’s policy agenda and develops mitigating strategies.

The BPC advises the Secretary and is jointly chaired by Acting Deputy Secretaries, Robyn McKay and Bruce Hunter. Membership includes all Deputy Secretaries, three Group Managers and the Budget Development Branch Manager.


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People CommitteeFaHCSIA’s People Committee provides strategic advice to the EMG on integrating the Department’s people planning with our strategic directions and business priorities. It is the committee’s responsibility to supervise, support and monitor the implementation of the Department’s strategic human resources framework.

The committee assists FaHCSIA in meeting objectives to foster an innovative, safe, flexible, responsive, capable, ethical and accountable workforce.

The People Committee is chaired by Deputy Secretary, Glenys Beauchamp. In 2008–09, the committee will be chaired by Chief Financial Officer and Acting Chief Operating Officer, Bruce Hunter. Membership consists of two Group Managers, five Branch Managers and two Managers from the Network Management Group.

Project Investment BoardThe Department established a Project Investment Board (PIB) to provide the Executive with advice and recommendations on capital budgeting and investment across the portfolio.

The key objectives of the PIB are to ensure the Department invests in strategically important opportunities, provide the Executive with options on balancing demands on capital, set the direction for future investment by annually reviewing 5–10 year capital and asset replacement plans, recommend major capital projects to the Executive and advise project committees and groups on the strategic directions for the following financial year.

The PIB is chaired by the Acting Group Manager, Business and Financial Services, Steve Jennaway. Membership comprises the Chief Information Officer and the Group Manager, Corporate Support.

Compliance and Integrity CommitteeOn 16 April 2008, the committee previously known as the Ethics Committee was renamed the Compliance and Integrity Committee. The Compliance and Integrity Committee is chaired by Deputy Secretary, Bernie Yates, and membership consists of two Deputy Secretaries, two Group Managers and one State Manager.

The Compliance and Integrity Committee provides oversight of the conduct of all investigations and compliance activities within FaHCSIA, ensuring these activities conform to applicable laws, prescribed practices, mandated procedures and the strategic objectives of the Department in an ethical, efficient and timely manner.

Information and Communications Technology CommitteeThe Information and Communications Technology Committee (ICTC) provides leadership and long-term focus on ICT infrastructure and projects, and deals with ongoing ICT


management and strategic advisory roles. The ICTC is FaHCSIA’s major decision-making body for long-term ICT infrastructure, project planning, and project funding within the broad directions set by the EMG.

The ICTC is chaired by Deputy Secretary, Geoff Leeper. From 1 July 2008, the committee will be chaired by Chief Financial Officer and Acting Chief Operating Officer, Bruce Hunter, with membership from the corporate and business areas of the Department, as well as some program areas.

Indigenous Policy ForumThe Indigenous Policy Forum develops and monitors FaHCSIA’s whole-of-government approach to Indigenous policy and service delivery. The forum is chaired by Deputy Secretary, Bernie Yates. Membership consists of relevant Group Managers and the Registrar of Indigenous Corporations.

Program Management CommitteeThe Program Management Committee provides strategic advice on the priorities of FaHCSIA’s programs and on the risks and opportunities arising from program management activities.

The committee is chaired by Deputy Secretary, Bernie Yates. Membership consists of Group Managers responsible for program administration, a state office representative and Branch Managers from the Program Performance Group.

The committee also provides direction on program management policies, guidelines and processes, and strengthening program management capability. A Funding Management System sub-committee provides advice on business development opportunities and directions.

Research and Evaluation CommitteeThe Research and Evaluation Committee’s role is to ensure that research and evaluation, and related data activities align with FaHCSIA’s strategic priorities. The committee makes decisions on new investments in research and evaluation, and oversees major research and evaluation activities.

The committee is chaired by Acting Deputy Secretary, Robyn McKay, and meets every second month. Membership consists of four Group Managers and four Branch Managers.

283Chapter 10 Our people Part 3 corporate governance FaHCSIA Annual Report 2007–2008

People in FaHCSIA are valued, recognised and rewarded. We build a strong performance culture focused on developing staff capacity, including leadership and capability development. We respect and encourage diversity in our working environment.

leadership CapabilityThe FaHCSIA Leadership Program provides a suite of development opportunities designed to accommodate varying learning styles and capability needs based on the Department’s five key leadership capabilities, as outlined in FaHCSIA’s Strategic Framework 2008–10, on page 274.

The program is delivered through:

a series of seminars open to all staff where eminent leaders from the Government, ◗

private and community sectors are invited to speak about their leadership experiences. A total of nine seminars were conducted in 2007–08, with approximately 1,200 staff in attendance

skills-based workshops for Executive Level and Senior Executive Service officers— ◗

91 employees participated this year

a two-day residential program for Executive Level and Branch Managers, focusing on the ◗

strategic business agenda—132 employees participated this year

360 degree feedback and coaching to support the identification and development of ◗

targeted strategies for building leadership capability

external leadership development opportunities, provided by the Australian and ◗

New Zealand School of Government and the Australian Public Service Commission.

Chapter 10

Our people

284 FaHCSIA Annual Report 2007–2008 Part 3 corporate governance Chapter 10 Our people

casE study—australia day awards

In Canberra, FaHCSIA hosted the annual Australia Day Awards ceremony at Tuggeranong Office Park. The highlight was the awarding of five Australia Day Medallions to FaHCSIA staff, the highest award the Secretary can present.

Before an audience of friends and family who travelled from across Australia, over 50 staff were recognised for their dedication and contribution to the Department at a presentation hosted by the Secretary, Dr Jeff Harmer.

In his speech, Dr Harmer highlighted the extraordinary diversity of work undertaken by the winners, in areas including disability assistance, autism spectrum disorder assistance, social housing, welfare reform, and the Northern Territory Emergency Response.

He emphasised the key criteria for selecting the winners as respect for peers, a drive for results, professionalism, collaboration and innovation.

One of the Medallion winners, Anne Pulford of the Legal Drafting Team said, ‘I thought that the efforts of our manager in supporting this award indicated a high level of support for the branch and group, and appreciation of individual efforts. It’s great to be part of a branch and group with such an actively supportive executive. I consider that we are only doing our job, but found the nomination and ceremony improved my sense of FaHCSIA’s identity as a whole.’

Craig Wallace, from the Social Housing Supply Request for Information Team also received an Australia Day Medallion. He said, ‘It’s a very real honour for us all to have received recognition on Australia Day. This was very much a team effort, so I was pleased to see members of the team reunite at the ceremony and celebrate together. It is also important to recognise the contributions that families make to supporting staff that put in long hours on specific projects.’


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Capability developmentFaHCSIA has an Integrated Capability Framework that identifies and addresses both organisational and individual needs for capability development. It consists of 16 core capabilities that FaHCSIA has identified as necessary for a high-performing organisation. The 16 core capabilities are underpinned by a set of behavioural descriptors that define the desired behaviour of individuals by job classification level.

individual perFormanCe managementDuring 2007–08, the Department implemented a new online performance management system to allow for an integrated process of identifying, assessing and reinforcing positive work performance.

The FaHCSIA Individual Performance Management System has established a direct link between high-level strategic aims and objectives, and the work of individual employees. Performance indicators measure how we do our work, as well as achieve key deliverables.

The principles underpinning the system are:

valuing regular communication and feedback between all parties when discussing ◗

individual performance

building relationships that encourage open and frank communication and trust ◗

maximising staff potential through the support of individual development, growth and ◗

work satisfaction.

Impact and features of the FaHCSIA Certified Agreement and Australian Workplace AgreementsIn December 2007, Australian Public Sector (APS) agencies were advised of the Government’s changes to arrangements for Australian Workplace Agreements (AWAs) within the APS. To be able to continue to attract, retain and recognise high performing staff, FaHCSIA responded quickly to the changes and established suitable alternatives to AWAs. From January 2008, the Department ceased to negotiate or offer AWAs and commenced using alternative arrangements.

Senior Executive Service employees can negotiate conditions using Section 24(1) determinations under the Public Service Act 1999. Non-SES employees can negotiate additional conditions above the FaHCSIA Certified Agreement (CA) by using the flexibility clause contained in the CA.


In June 2008, FaHCSIA staff participated in a survey to indicate their preference for a Union Collective Agreement or Employee Collective Agreement. The majority of staff expressed a preference for a Union Collective Agreement. Negotiations between FaHCSIA, the Community and Public Sector Union (CPSU) and Media, Entertainment and Arts Alliance (MEAA) commenced in June 2008, with a view to finalising an agreement by November 2008 (when the current certified agreement will nominally expire). There will be a number of opportunities for staff to be involved and through FaHCSIA’s network of Workplace Consultative Forum representatives, staff will be able to express their views on the content of the Union Collective Agreement.

Further information relating to the current certified agreement and staff profile, including non salary features, can be found in Appendix 1 of this report, on page 338.

Online trainingE-learning is an online training system offered across FaHCSIA that provides staff with a flexible and accessible mode of learning. The system gives easy access to critical corporate training, particularly for FaHCSIA’s remote and regional employees. Some of FaHCSIA’s e-learning products include: induction, recruitment, ICT security, disability awareness, communications, occupational health and safety, protective security, APS Values and Code of Conduct and eliminating workplace discrimination and harassment.

staFF reCognitionFaHCSIA’s staff recognition programs are designed to recognise staff contributions and achievements, both informally and formally.

Informal recognition usually occurs through the interactions between managers and staff through individual performance management processes. It can also occur through the use of the Department’s Recognise and Appreciate People Scheme (RAPS) at group, branch or team level. This use of RAPS may include a commendation at a staff meeting, a workplace certificate of appreciation, or a team function to celebrate an achievement. This is a critical level of recognition and one that is promoted throughout FaHCSIA.

Significant contributions are recognised more formally through: external award schemes; whole-of-government awards, such as the Australia Day Awards; and departmental awards, such as the Secretary’s RAPS Awards.

Anyone can nominate a person or team for a Secretary’s RAPS Award. All nominations are considered by the RAPS Committee, who then make recommendations to the Secretary. In conferring RAPS Awards, the Secretary has used a range of options, such as certificates, letters of thanks, personal visits or an invitation to an informal gathering.


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diversityFaHCSIA is committed to workplace diversity as teams achieve the best outcomes and results when staff draw upon their different views and backgrounds.

FaHCSIA aims to be the employer of choice for Aboriginal and Torres Strait Islander peoples and staff with disability. To this end, FaHCSIA has committed to maintaining an Aboriginal and Torres Strait Islander Coordinator and a Disability Access Coordinator.

aPs divErsity nEtwork—in focus

In its commitment to a whole-of-government approach to diversity, FaHCSIA coordinates the APS Diversity Network.

The network meets quarterly and aims to provide APS diversity staff with both a networking opportunity and a venue for sharing information and minimising duplication of effort across the Australian Public Service.

An achievement of the network over the last year has been the establishment of a working group to provide recommendations on a whole-of-government assistive technology approach. The working group produced a paper, Better Management for Users of Assistive Technology, which was considered by the network, the Australian Government Information Management Office (AGIMO—Department of Finance and Deregulation) and Comcare.

The network, with the assistance and support of AGIMO and Comcare, has agreed on a course of action to ensure a whole-of-government approach is established to meet the assistive technology needs of staff with disability.

FaHCSIA’s Diversity Plan2009 will be the final year of the FaHCSIA three-year diversity plan, Valuing Diversity—Making it Real. In 2007–08, a review of the FaHCSIA Diversity Plan commenced and it is expected to be completed during 2008–09.

FaHCSIA will work towards establishing an improved Diversity Plan that supports a workplace that values and benefits from the diversity of its people. The new plan will continue to use a framework that defines organisational, manager and staff responsibilities for a range of specific actions, with timelines to promote and support workplace diversity.


Commitment to Indigenous staffFaHCSIA remains dedicated to its statement of commitment to Aboriginal and Torres Strait Islander people and has implemented a number of strategies to support Aboriginal and Torres Strait Islander staff. A program has been developed, providing mentors with culturally appropriate training to support Aboriginal and Torres Strait Islander staff.

A network has also been established to provide a forum for staff to discuss issues of concern, foster goodwill and provide support for each other in a culturally appropriate way. FaHCSIA contributes to a number of forums that share information about Indigenous employment issues across the APS. The Department continues to partner with the Australian Public Service Commission and the Department of Education, Employment and Workplace Relations on entry-level programs, including the National Indigenous Cadetship Program, Indigenous Australian Contract Management Development Program and the Indigenous Graduate and Traineeship programs.

Support for staff with disabilityFaHCSIA has implemented seven of the eight recommendations made by the Management Advisory Committee (MAC) in its 2006 report Employment of People with Disability in the APS.

The eight recommendations are:

a culture that values diversity and actively promotes the employment of people ◗

with disability

flexible recruitment strategies that are accessible to applicants with disability ◗

accessible training, cadetship and mentoring opportunities for people with disability ◗

special employment measures to employ people with intellectual disability* ◗

accessible premises, workplaces and supportive work environments for people ◗

with disability

reduced complexity, cost and risk for managers employing people with disability ◗

consistent conceptual framework for defining disability ◗

continuous improvement in recruiting and retaining people with disability. ◗

* This recommendation has not yet been met, however, it is being actively pursued through the Employers Network on Disability and other APS member agencies.


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FaHCSIA has appointed Deputy Secretary, Geoff Leeper, to act as a senior level advocate for employees with disability.

The Department continues to pursue strategies for employing people with intellectual disability by utilising special employment measures, such as providing work experience to a number of people with intellectual disability.

In accordance with the MAC report recommendations and the Disability Discrimination Act 1992, FaHCSIA has a centralised fund that is utilised to provide staff with disability with reasonable adjustments to meet their needs in the workplace.

casE study—assistivE tEcHnology for staff witH disability

In line with FaHCSIA’s commitment to being an employer of choice for staff with disability, the Department has a Diversity and Disability Team to manage the assessment and acquisition of a variety of assistive technology. The assistive technology is acquired through FaHCSIA’s centralised funds and the Department of Education, Employment and Workplace Relation’s JobAccess program.

During 2007–08, 22 staff were provided with equipment and support through the use of these centralised funds, while five obtained their equipment through JobAccess. The JobAccess equipment is generally owned by the staff member and so travels with them throughout their career. Feedback from staff has indicated an appreciation of these practical measures of support.

FaHCSIA continues to maintain the cross-agency network to pool and share information about assistive technology software, hardware and service providers. FaHCSIA is regarded as a leader in the APS in relation to its policy and approach to reasonable adjustments, such as assistive technology. In 2008–09, FaHCSIA will be finalising its assistive technology policy and guidelines. The policy and guidelines will define the level of service that staff can expect and will provide a quality assurance in the delivery of such services.

FaHCSIA has continued to be called upon to address conferences and provide its views and advice on issues of reasonable adjustment.


workForCe planningThe Department’s people strategies are informed by regular data collection and analysis. A human resources metrics report is developed by People Branch and provided to both the Executive Management Group and the People Committee on a quarterly basis. The report provides numerical and trend data, with analysis to support decision-making.

The information is also used by the human resources advisory team in People Branch to provide support to operational areas in:

understanding the factors affecting their workforce ◗

quantifying the staff supply and demand factors affecting the delivery of ◗

business outcomes

the development of attraction, retention and development strategies to meet ◗

workforce requirements.

Staff turnover and retentionThe Department’s voluntary separation rate for 2007–08 was 13.17 per cent, which is not a significant change from our 2006–07 position relative to the rest of the APS. This rate excludes all staff that separated from the Department due to the end of their contract or redundancy. The InfoHRM target benchmark for APS agencies in 2007 was 9.73 per cent and the median was 12.83 per cent.

Productivity gainsIn 2007–08, unscheduled leave was 11.21 days per full time equivalent (FTE) employee. This included an average of 8.61 days sick leave, 1.72 days carers’ leave and 0.88 days miscellaneous leave per FTE employee.

The InfoHRM target benchmark for APS agencies in 2007 was 8.86 days per FTE employee and the median was 11.35 days per FTE employee.

Figures 3.4 and 3.5 compare FaHCSIA’s levels of unscheduled absences per FTE employee for the period 2004–05 to 2007–08.


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Figure 3.4 Unscheduled absences per employee (FTE)

Figure 3.5 Unscheduled absences per employee (FTE) by leave type


workplaCe health and saFety

Managing depression in the workplaceIn 2007–08, FaHCSIA continued to deliver the ‘Managing Depression in the Workplace’ workshops across Australia. These workshops are designed to equip managers with the necessary skills to respond appropriately and confidently to issues of depression in the workplace.

‘Awareness to Action’ workshops also commenced across Australia in September 2007. Designed to educate staff on recognising signs and symptoms of depression, the workshops also aim to help equip staff with the necessary skills to intervene early and respond appropriately to help others to help themselves.

FaHCSIA is continuing to work with beyondblue to translate these face-to-face workshops into an online e-learning course.

Eliminating bullying and harassment in the workplaceFaHCSIA is committed to supporting a culture free from bullying and harassment.

The Department has in place a network of Harassment Contact Officers (HCOs), located in the National Office, state offices and Indigenous Coordination Centres. HCOs are trained in providing support and information to staff and management on harassment issues. In addition, FaHCSIA HCOs are often the first point of contact for staff or managers requiring assistance with workplace harassment and/or bullying issues.

In 2007–08, FaHCSIA has recruited and trained 20 new HCOs and several existing HCOs have undertaken refresher training. Furthermore, in 2008 the Department launched a new e-learning course on eliminating bullying and harassment in the workplace.

Occupational health and safetyFaHCSIA acknowledges its employer responsibilities under the Occupational Health and Safety Act 1991 (the OHS Act) and is committed to the health and safety of its employees. The Department recognises the importance of positive interventions aimed at improving employee health and safety.


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Health and Safety Management ArrangementsIn December 2007, FaHCSIA implemented Health and Safety Management Arrangements (HSMA) that were developed in consultation with staff. The HSMA has led to several new OHS procedures being implemented throughout the Department, including:

the establishment of a National OHS Committee ◗

introduction of an OHS induction pack for all new staff and contractors commencing or ◗

transferring within FaHCSIA

the establishment of new Designated Work Groups for National Office, state and ◗

ICC offices

nominations to fill the new Health and Safety Representatives and Designated ◗

Health and Safety Representatives positions for all designated work groups across the Department

the establishment of a First Aid Policy. ◗

Other initiatives that were undertaken during 2007–08 to ensure the health, safety and welfare at work of FaHCSIA employees and contractors were:

anti-influenza vaccine injections were offered to all FaHCSIA staff—739 staff were ◗

vaccinated—an increase of over 200 staff from 2006–07

workstation assessments—over 690 workstation assessments have been conducted ◗

since July 2007 throughout FaHCSIA’s National Office and state offices

the completion of an audit on all First Aid rooms ◗

a refresh of all First Aid kits. ◗

OHS formal reporting requirementsDuring the 2007–08 reporting year, there have been 100 accident and injury reports arising from undertakings by the Department or authority and requiring the giving of notice under section 68 of the OHS Act. FaHCSIA reported 10 incidents to Comcare, but none resulted in a Comcare investigation.

Two Comcare investigations, of which FaHCSIA was the subject, were conducted during 2007–08, including details of all notices given to the employer under sections 20, 46 or 47 of the OHS Act.

In September 2007, Comcare issued an Improvement Notice to the Department under section 47 of the OHS Act. The Improvement Notice requires the Department to address issues relating to meeting its obligations under the OHS Act. The Department has a prescribed number of days under the Improvement Notice to undertake the work necessary to meet the requirements. To date, the Department has made substantial progress


against the requirements and continues to work cooperatively with Comcare to ensure the Department’s compliance with its obligations under the OHS Act. The Department anticipates meeting the requirements within the prescribed timeframe.

In February 2008, Comcare began a preliminary investigation under section 41 of the OHS Act. The investigation was in response to a risk assessment and letter from a staff member about conditions in an Australian Government staff container accommodation being used for the Northern Territory Emergency Response. This investigation is ongoing.

In April 2008, the Department was alerted to the presence of formaldehyde in the Northern Territory Emergency Response staff container accommodation. In response to the information, the Department removed all affected staff from the accommodation and arranged for independent testing of the containers to establish the levels of Volatile Organic Compounds (including formaldehyde) present in the accommodation. The Department is currently developing a remediation strategy that will enable staff to return to work in the departmental accommodation affected by the fumes as soon as it is safe to do so.

Compensation claims managementFaHCSIA recorded 25 injuries during 2007–08 that led to workers’ compensation claims being made to Comcare. This shows a reduction of 11 claims from the 36 that were made in 2006–07.

295Chapter 11 Our operational profile Part 3 corporate governance FaHCSIA Annual Report 2007–2008

In FaHCSIA, we manage our business by: planning for the future and monitoring our business; using our allocated resources effectively, efficiently and ethically; and by building a robust evidence base.

planning For the FutureWe set the direction and plan for the future of our business through effective business planning, project management, risk management and business continuity planning.

Business planningBusiness planning is the process that defines our business outcomes and priorities at all levels within the Department and articulates how we will achieve them. Business planning cascades down from the FaHCSIA Strategic Framework 2008–10.

Business plans are developed during the beginning of the financial year. Plans are reviewed and amended throughout the year in response to changes to the business environment or emerging business priorities, issues or risks.

Individual Performance Management System (IPMS) agreements of FaHCSIA staff are linked to the priorities of their respective group business plans. Further information on IPMS agreements can be found on page 285.

Chapter 11

Our operational profile

296 FaHCSIA Annual Report 2007–2008 Part 3 corporate governance Chapter 11 Our operational profile

business monitoringWe monitor our business by measuring our performance, reporting on the status of our projects and conducting internal audits.

Program simplificationThe Program Performance Group (formerly Program Operations Group) supports and guides FaHCSIA managers in reforming and improving the way FaHCSIA manages programs. The primary goals of these improvements are to: maximise opportunities for consistency, efficiency and effectiveness in relation to community services, Indigenous business, whole-of-government processes and program delivery; and to improve how we work within FaHCSIA as one entity.

The Department is participating in external cross-government reviews, which commenced in 2007–08. The outcomes of the following reviews will provide the framework for future program improvements:

Outcomes review (‘Operation Sunlight’)—to improve the transparency and ◗

accountability of programs and funding. This will include redesigning agency Portfolio Budget Statements to provide a more strategic focus and an increased emphasis on agency performance.

Program by program review—to align policy priorities of Government, improve the quality ◗

of expenditure and achieve efficiencies.

Discretionary Grants review—a strategic review of the management and administration ◗

of Discretionary Grants to improve efficiency, effectiveness, transparency and accountability.

Performance frameworkFaHCSIA has begun the implementation of a standardised performance framework that will develop critical linkages between key corporate governance processes, utilising the Portfolio Budget Statements and the Annual Report as the key reporting tools. The new framework will assist FaHCSIA to report consistently, transparently and accurately across the Department’s outputs and outcomes for community grants.

Project managementOver the year, approximately 60 projects were reported each month through the Project Management Integration Office (PMIO) to the Executive Management Group. A number of major projects are reportable quarterly to the Cabinet Implementation Unit in the Department of the Prime Minister and Cabinet. These projects are generally those that address major or complex issues, involve the introduction of new technology or


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service delivery arrangements, include extensive cross-portfolio or cross-jurisdictional coordination, or are particularly sensitive or require urgent implementation. FaHCSIA works closely with the Cabinet Implementation Unit to make sure that the Department provides timely, accurate and relevant information to Government.

The PMIO and branches within the Information Management and Technology (IMT) Group are working closely together on a series of Post Implementation Reviews for IMT projects.

During the year, PMIO was aligned within the People Branch in the Corporate Support Group. This move builds on the strong reporting and monitoring approach already in place by strengthening links with internal capability development.

Strategic risk managementFaHCSIA’s risk management policy, guidelines and tools are based on the current Australian/New Zealand Standard on Risk Management (AS/NZS 4360:2004).

In 2007–08, the Executive reviewed and identified strategic risks that have the potential to impact on the Department. Strategies and controls have been set in place to manage risks and have been assigned to key Executive members for management oversight.

FaHCSIA has a Crisis Response Team (CRT) to manage the Department’s response to a crisis or major business disruption. The CRT is made up of senior management representatives from critical business areas. For further details about the Department’s crisis planning and management, see FaHCSIA’s business continuity planning and management section below.

FaHCSIA’s Risk Tracker tool has been further developed to better facilitate ongoing monitoring of project and program risks, and ensure that they remain visible and under control. The Risk Management Guidelines are available online to all staff and additional assistance is made available through a helpdesk, tailored training and workshops.

FaHCSIA’s business continuity planning and managementPublic sector business continuity planning is defined as management and planning for the continued availability of government services, including all the functions and resources associated with the provision of these services.

In the event of an emergency or significant disruption, FaHCSIA has a plan to ensure critical services associated with departmental outcomes, including services that support the government, are continued.

FaHCSIA has a commitment to ensure that in the event of an emergency or significant disruption, advice to our Ministers continues and services provided to the community,


clients, business partners and service providers continues within an agreed format and timeframe.

FaHCSIA’s business continuity management encompasses the Department and its national network and includes assisting FaHCSIA’s portfolio agencies in their business continuity planning. The aims and objectives of FaHCSIA’s business continuity management are to:

develop, implement and maintain a business continuity management strategy and ◗

framework, including crisis management plans and business continuity plans, to ensure FaHCSIA can manage and recover in emergencies and/or significant disruptions

foster a culture and awareness of business continuity management within FaHCSIA ◗

and promote the practice of business continuity planning as a routine part of corporate governance

achieve better practice in business continuity planning and management practices, ◗

including ongoing development, exercising and review of plans and the business continuity management framework.

Mock emergency tests are run periodically to test the robustness of planned responses and to identify any improvements.

Internal auditFaHCSIA ensures that there is a broad range of audit coverage across the Department and that appropriate action is taken on audit recommendations.

Internal audits conducted by the Department promote better practice and generate advice as to whether FaHCSIA is operating efficiently, effectively and in accordance with the relevant laws and authorities.

Major activities carried out during 2007–08 included:

monitoring the implementation of recommendations from FaHCSIA internal ◗

audits and the Australian National Audit Office (ANAO) audits through the Audit-Monitoring Database

monitoring findings and recommendations from audit activity undertaken by ◗

Centrelink, where recommendations impacted on FaHCSIA’s funded programs delivered by Centrelink

providing feedback to the Office of Evaluation and Audit and the ANAO on their audit ◗

work program and monitoring both offices’ evaluation and audit reports

liaising with other APS and non-APS agencies to facilitate FaHCSIA internal audit ◗

activities and process improvement

completing an open tender for the selection of three external service providers for the ◗

provision of internal audit and fraud services, commencing 1 July 2008


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implementing a new internal audit model to develop an in-house audit capability, in ◗

addition to the maintenance of an outsourced audit capability

ensuring that all audit work for the 2007–08 financial year was finalised and not carried ◗

over into the next financial year.

FaHCSIA finalised 38 internal audits in 2007–08. These audits were from the audit work programs approved by the Risk Assessment and Audit Committee (RAAC) in 2006–07 and 2007–08. With the RAAC’s endorsement, six audits were deferred and three audits were cancelled from the original 2007–08 work program. Ernst and Young was the primary provider to the internal audit function. The secondary provider, KPMG, continued work this financial year on one audit from the 2006–07 work program.

environmental management

How FaHCSIA’s outcomes contribute to Ecologically Sustainable DevelopmentIn accordance with Section 516A of the Environment Protection and Biodiversity Conservation Act 1999 (the EPBC Act), FaHCSIA’s outcomes support the principles of Ecologically Sustainable Development (ESD) through responsibility for the implementation of social policies and social support.

FaHCSIA’s Strategic Policy Branch has responsibility for contributing to the Carbon Pollution Reduction Scheme and the development of climate change and energy efficiency policies, particularly in respect to the impacts on low-income households. In 2007–08, the branch provided early feedback on issues that feature in the Green Paper on the Carbon Pollution Reduction Scheme. Strategic Policy will consult with relevant areas of the Department as these policies develop.

FaHCSIA’s commitment to ESDDuring 2007–08, FaHCSIA has remained committed to the principles of ESD as outlined in the EPBC Act.

FaHCSIA integrates ESD into our daily operations by using the triple bottom line approach of environmental, economic, and social sustainability.

Some key measures FaHCSIA has undertaken over during 2007–08 include:

commencement of the development of FaHCSIA’s 2008–11 Environmental Strategic Plan ◗

implementation of the Aboriginal and Torres Strait Islander Recruitment and Retention ◗

Strategy 2006–09


implementation of the Reconciliation Action Plan 2007–08 and development of the ◗

2008–09 Reconciliation Action Plan

implementation of the Disability Action Plan 2006–09. ◗

The effect of FaHCSIA’s activities on the environmentFaHCSIA is a large government agency with diverse operations being undertaken throughout Australia. The effect of the Department’s activities on the environment falls into five main categories of environmental impact:

electricity consumption and greenhouse gas pollution ◗

water use ◗

waste generation ◗

paper use ◗

transportation. ◗

Measures FaHCSIA is taking to minimise the impact of its activities on the environmentFaHCSIA is undertaking the following key measures to minimise the impact of its activities on the environment, in an effort to meet the targets set by Government:

when entering new building design, re-fit, refurbishment or lease agreements, FaHCSIA ◗

continues to ensure that where practicable the premises has the highest possible energy and water efficiencies

where inefficiencies are identified in existing buildings, all possible steps are undertaken ◗

to improve environmental performance

construction and commissioning of offices in regional and remote Indigenous ◗

Coordination Centres with simple and supportable systems to improve energy efficiency

continued waste reduction strategies at national and state office sites ◗

continued work in green procurement of paper, appliances and pool vehicles ◗

identification and implementation of measures to improve energy efficiency, reduce ◗

waste to landfill, and reduce water consumption in existing office buildings.

The mechanisms adopted by FaHCSIA for reviewing and increasing the effectiveness of these measures.FaHCSIA has adopted two primary mechanisms to review and increase the effectiveness of the measures mentioned above:

the Sustainability Report ◗

the Environmental Management System. ◗


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Sustainability Report

FaHCSIA will publish its sixth Sustainability Report later this year. The 2007–08 Sustainability Report will only be published on the FaHCSIA website to reduce our carbon footprint.

The Sustainability Report sets social, environmental and economic commitments for FaHCSIA, and details progress made toward these commitments in the previous reporting period. This assists the Department in monitoring its performance and evaluating new opportunities for future improvements and provides transparency about our wider economic, social and environmental impacts.

FaHCSIA was recently named winner of the Association of Chartered Certified Accountants (ACCA) Australia New Zealand’s 2007 Best Public Sector Report for the 2006–07 Sustainability Report.

Environmental Management System

FaHCSIA is committed to the ongoing development of the Environmental Management System (EMS). This year, the Department achieved re-certification of the EMS, expansion of the scope of the EMS to include Centraplaza and an upgrade of the EMS certification to the new ISO 14001 standard.

The Department has commenced the development of an Environmental Strategic Plan, which aims to identify where the most significant gains in environmental performance can be made with the least cost. The plan will also identify long term measures where more significant expenditure will deliver significant and measurable improvements.

Other priorities for the EMS are:

improved collection and monitoring of data on energy use, water consumption and waste ◗

management in all National Office buildings

assessment of the effectiveness of current green procurement processes for purchasing ◗

of paper, furniture, information technology, energy and vehicles.

FaHCSIA’s previous Sustainability Report and Triple Bottom Line Reports are available online at www.fahcsia.gov.au, or by emailing [email protected], or writing to the Branch Manager, Property Environment and Protective Security Branch, PO Box 7576, Canberra Mail Centre, ACT 2610.


Fraud ControlFaHCSIA has a Fraud Control Plan (FCP) in place for the period 2007–09 that complies with the Commonwealth Fraud Control Guidelines.

The Audit and Fraud Branch is responsible for providing fraud awareness training and advice on policy, guidelines and procedures to FaHCSIA staff. Audit and Fraud also monitor FaHCSIA’s FCP and report on fraud-related matters for the Department. The branch is responsible for receiving and investigating allegations of criminal activity involving FaHCSIA staff and external fraud, excluding Indigenous programs.

Fraud investigators are trained at the required level, as set out by the Australian Government Investigation Standards and the Commonwealth Fraud Control Guidelines 2002. FaHCSIA investigators maintain vigilance on existing fraud trends and anomalies across the whole of government.

The Indigenous Programs Investigation Branch is responsible for the external investigation of those matters relating to Indigenous programs.

Fraud control reviewDuring 2007–08, the Department addressed its fraud control responsibilities through the Audit and Fraud Branch, the Indigenous Programs Investigation Branch and the Child Care Compliance Branch. The Child Care and Compliance Branch moved from FaHCSIA to the Department of Education, Employment and Workplace Relations on 14 March 2008.

Over this period, FaHCSIA gave greater emphasis to its fraud control program and to awareness-raising and reporting issues. This was due to additional responsibilities in program areas and was in keeping with the Commonwealth Fraud Control Guidelines.

The Audit and Fraud Branch implemented a Fraud Control Review as an addendum to the Fraud Control Plan 2007–09, addressing the following points:

assessment of the fraud risks in relation to Northern Territory Emergency Response from ◗

these perspectives:

fraud risks associated with program delivery and management –

impacts on existing fraud risk profile and control framework as identified within the –current Fraud Control Plan 2007–09.

consideration of the impact of machinery of government changes and the examination of ◗

any implications of programs leaving or joining the Department.


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This addendum has been developed in accordance with the requirements outlined within the Financial Management and Accountability Act 1997 (FMA Act) and the Commonwealth Fraud Control Guidelines. More information on these guidelines can be found at: www.ag.gov.au.

The Fraud Control Plan 2007–09 Addendum Report was delivered to the Risk Assessment and Audit Committee in June 2008.

FaHCSIA works closely with areas in other Australian Government agencies responsible for fraud prevention and investigation by sharing information and developing knowledge of identified fraud risks, fraud intelligence and trends impacting on the Department’s program areas.

Certification of the departmental fraud control arrangements follows.


Protective securityThe Department produces, collects and holds a considerable amount of security classified information. It is therefore vital for the Department to provide an appropriate security environment that protects employees, information, assets and capabilities.

In 2007–08, FaHCSIA issued, transferred or reviewed 274 clearances and has approximately 217 clearances in progress. Additionally, over 15 protective security risk reviews have been completed on FaHCSIA tenancies and 18 building security fit out briefs have been delivered as part of the broader accommodation fit out process.

FaHCSIA continues to commit resources to strengthen and maintain the Department’s Protective Security Framework. The FaHCSIA Security Action Plan contributes to achieving greater compliance with the Australian Government’s Protective Security Manual (PSM). A focus on increased staff awareness has been maintained—including staff training and a range of other awareness-raising initiatives. Training sessions in National Office are regularly offered and in total 13 sites in the FaHCSIA Network have received specific protective security awareness training.

The Protective Security Section continues to help ensure staff safety, particularly in remote areas. The Government Business Managers and a number of Indigenous Coordination Centre (ICC) staff have received specialised behavioural indicators analysis training aimed to reduce the potential for conflict. The use of video conferencing has enabled the Protective Security Section to deliver training to staff in many ICCs.

The Department is moving towards a uniform and networked access control system. This will simplify and improve security at the Department’s various locations. For additional information on privacy, see page 327.

building an evidenCe baseIn keeping with the Government’s emphasis on developing a strong evidence base, FaHCSIA’s research, evaluation and related data activities focus on underpinning effective evidence-informed policy and program development. Appropriate and timely investment in data acquisition and enrichment is fundamental to FaHCSIA’s ongoing role as a key source of advice on social policy issues to the Government.


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Research, evaluation and dataThrough 2007–08, research, evaluation and related data efforts across all outcomes supported and informed policy and program development by:

delivering research programs closely aligned with policy priorities ◗

contributing to the use of social policy evidence in policy and program development ◗

through research dissemination activities

developing data holdings to support research ◗

enabling a better understanding of the social and economic environment. ◗

Several strategic planning processes, including the development of the 2007–08 Research and Evaluation Plan, were continued to increase returns on investments in research, evaluation and data, and strengthen FaHCSIA’s capacity to delivery quality policy advice. These activities involved branches across the Department and were overseen by the Research and Evaluation Committee (REC), a sub-committee of the Executive Management Group. The Research and Evaluation Plan improved the ability of REC to direct resources to priorities and provided an overview of the full investment in research, evaluation and data across FaHCSIA outcomes.

An extensive program of social policy research (with funding of $1.6 million) was managed under the Social Policy Research Services (SPRS) agreements. The SPRS agreements provide a research partnership between FaHCSIA and research centres at The Australian National University and the University of New South Wales. The annual research program for these centres is developed through collaboration between FaHCSIA policy areas and the research providers.

The Social Policy Research and Evaluation Panel 2007–11 was established to improve the quality and efficiency of research and evaluation commissioned by FaHCSIA. The panel currently comprises 62 members, who are able to provide research and evaluation services across a range of disciplines relevant to FaHCSIA’s business needs.

FaHCSIA’s research publication series continued its contribution to the social policy evidence base and provided a record of findings from research and evaluation projects. During 2007–08, six Social Policy Research Papers, three Occasional Papers and one Australian Social Policy Journal were published. FaHCSIA research has also been published in Australian and internationally-recognised academic journals.

The Household, Income and Labour Dynamics in Australia (HILDA) survey continued to provide data necessary to assess the effects of policy and other changes on families and household formation, labour market and education participation and retirement. The provision of HILDA’s high-quality social policy research data to government agencies and academic institutions enables a better understanding of Australia’s unique social and economic environment.


To date, over 900 researchers have registered to use HILDA data and a growing amount of research is being utilised for social and economic policy development across all areas of government. HILDA’s developing reputation, both internationally and within Australia, is reflected in the overall number of users applying for access to data and respondents’ cooperation in participating in the survey.

Growing Up in Australia, the Longitudinal Study of Australian Children (LSAC), continued to address a range of key questions about children’s development and wellbeing. Information is collected on the children’s physical health and social, cognitive and emotional development, as well as their experiences in key environments, such as the family, community, child care, pre-school and school settings.

Wave 2 data was released in September 2007. As this was the third data release, it allowed longitudinal analysis of LSAC data for the first time. Wave 2.5 data was released in May 2008 and interviewers commenced visiting families to collect Wave 3 data in April 2008. There are now over 200 registered data users.

The inaugural LSAC conference was held in Melbourne in December 2007, with 32 papers presented by researchers from around Australia and overseas using LSAC data. The study continued its involvement in the ABC Life television series, contributing to the production of the Life at 3 documentary, to be screened late in 2008.

The Longitudinal Study of Indigenous Children (LSIC) commenced its ‘live study’ phase in April 2008 in 11 sites nationally. LSIC began the collection of quantitative and qualitative information about Indigenous children, their families, carers and communities in urban, regional and remote locations to develop evidence on Indigenous children. Using a computer-assisted data management system, the 2,200 Indigenous children identified in 2008 will be interviewed annually over the next four years to record their progress.

Table 3.1 Research and Analysis Branch—Number of pieces of research and contracts supporting departmental outputs, policy services and program management (research is attributable at outcome level only)

Outcome Actual: Pieces of research Actual: Number of contracts

Cross 5 5

Outcome 1 5 5

Outcome 2 6 –

Outcome 3 25 9

Outcome 4 3 –


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Information management and technologyDuring the last 12 months, the Information Management and Technology (IMT) Group delivered a significant amount of key information and application projects and services to support the work of the Department, individuals and community organisations.

ICT sourcing strategyFollowing a review of Information Communication and Technology (ICT) service delivery in September 2007, the IMT Group developed an ICT Sourcing Strategy that defines future ICT service delivery options. After extensive analysis, the Executive Management Group agreed that ICT Infrastructure Services Branch would deliver the following ICT services directly (in-house) from 1 July 2008:

data network between offices, other agencies and access to the internet ◗

electronic file storage ◗

print services ◗

desktop personal computers (PCs) including management, development and deployment ◗

of the software under the Standard Operating Environment (SOE)

infrastructure supporting the ICT systems and applications ◗

monitoring and reporting against performance of the services provided ◗

email services ◗

remote access to the FaHCSIA network ◗

data storage systems and maintaining a backup system to support the Department’s ◗

policy on data retrieval

project management. ◗

Infrastructure improvementDuring 2007–08, ICT Infrastructure Services Branch commissioned a series of independent reviews of key components of the ICT infrastructure. These included efficiency reviews of the File Server fleet, the Citrix remote access system, the Microsoft Exchange (email) system, and the data networks Local Area Network (LAN) and Wide Area Network (WAN). Following these reviews, a program of improvement was undertaken to address identified faults or areas of improvements. While continuous improvement will continue through 2008–09, the scope of this particular program of work is completed with significant improvements in ICT system stability, performance and redundancy.

Redevelopment of business systemsDuring 2007–08, FaHCSIA implemented a number of new systems using Microsoft (MS) SharePoint 2007 and the .Net framework. These new systems have been developed to


assist in the efficient delivery of FaHCSIA’s business and address both internal and external processes. After the successful launch of the new intranet, work has commenced on the redevelopment of FaHCSIA’s internet sites on Microsoft SharePoint 2007.

New systems developed using the .Net frameworks include:

Family Relationship Services Program (FRSP) online version two ◗

Electronic Register of Indigenous Corporations for the CATSI Act (ERICCA) ◗

data collection portal for FaHCSIA programs ◗

a number of Lotus Notes applications have been reviewed and either decommissioned ◗

or replaced with new applications including the Ministerial and Parliamentary System, the Individual Performance Management System and the Project Gateway/Charging Repository.

Child Care Management SystemThe Child Care Management System (CCMS) commenced live payments on 4 February 2008. As at the end of June 2008, over 1,200 child care services had transitioned to the CCMS system, with over 10,000 to transition by the end of December 2008. The system supports the government reforms in child care relating to the payment of Child Care Benefit and will improve access to information on child care usage and supply. The system involves data transfers from third party software used by child care centres and Centrelink to ensure minimal impact on business and timely payment of appropriate benefits.

As a result of the 2007 machinery of government changes, responsibility for child care programs moved to the Department of Education, Employment and Workplace Relations (DEEWR), however FaHCSIA will continue to operate and support the CCMS on behalf of DEEWR until 1 July 2009.

Data warehousingFaHCSIA has continued to invest in its data warehousing infrastructure and architecture, particularly in the continued development and maintenance of the Longitudinal Data Warehouse and the subsequent production of the Longitudinal Data Set 1% Sample. The sample is a valuable resource for the internal FaHCSIA researchers and outsourced research projects.

The Child Support Policy Branch was provided with management information support for legislative changes that came into effect on 1 July 2008, including the provision of integrated Child Support Agency and Centrelink data. This allowed the modelling of the child support population and improved reporting to the Minister regarding the various components of the legislative changes.


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In the Indigenous area, the data from the last three Community Housing and Infrastructure Needs Surveys undertaken by the Australian Bureau of Statistics were brought together to provide a longitudinal view of the survey data. In addition, a reporting capability was developed for the Office of the Registrar of Indigenous Corporations to support administration of the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act).

Community profilesThe Department enhanced its ability to accurately report on services and funding on communities through the implementation of the Community Profiles geospatial information system, introduced in July 2007. Community Profiles has broad applicability across FaHCSIA, enabling staff to interrogate multiple data sources through one reporting portal, identify disadvantaged communities using social indicators and pinpoint disconnects between supply and demand (or need) for FaHCSIA services.

The Community Profiles system allows users to interactively explore the Community Profiles data through a series of reporting ‘dashboards’. These are simple to use and highly interactive, allowing users to zero in on particular data and choose whichever profile data comparisons make sense to them.

The generic dashboards can produce reports based on a Statistical Local Area (SLA), Local Government Area (LGA) or other boundary area. Links to the Australian Bureau of Statistics Quickstats for each boundary type are provided through the mapping component of each dashboard.

Reporting results can be immediately presented as on-screen tables or plotted on maps—both of which can be exported from the system in a variety of formats, such as PDF or Excel worksheets.

310 FaHCSIA Annual Report 2007–2008 Part 3 corporate governance Chapter 12 Our relationships

FaHCSIA is committed to supporting open communication and active engagement with its many stakeholders, including the Ministers, individuals, and community organisations.

stakeholder engagementFaHCSIA’s stakeholder engagement approach recognises the significant skills, expertise and experience that communities can contribute to the design and delivery of programs and services that seek to improve the lives of Australians.

FaHCSIA Service CharterThe FaHCSIA Service Charter sets out the standard of service that people who deal with the Department can expect and the ways they can help the Department improve service to customers, such as providing feedback. The charter also helps FaHCSIA staff to develop a better understanding of their roles and responsibilities. Further information on FaHCSIA’s Service Charter can be found at: www.fahcsia.gov.au.

Complaints Management SchemeWork has commenced on redeveloping FaHCSIA’s Complaints Management Scheme to ensure that all the concerns and issues being raised by external stakeholders are effectively handled and captured in the complaints recording database.

The Department is in the process of improving the current Complaints Management Scheme to make it a more effective and relevant part of the Department’s operations. It will examine alternative models used by other government agencies for receiving and responding to complaints.

Chapter 12

Our relationships

311Chapter 12 Our relationships Part 3 corporate governance FaHCSIA Annual Report 2007–2008

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During 2007–08, 26 complaints were registered on the Complaints Management Scheme. As at 30 June 2008, 20 of those complaints had been resolved and six complaints were still being actioned.

FaHCSIA Regional NetworkIn 2007–08, around 780 FaHCSIA staff, who comprised the FaHCSIA Regional Network (the Network), were located in seven state offices, four regional offices and 30 Indigenous Coordination Centres (ICCs). Additional staff were placed in the Northern Territory as part of the Northern Territory Emergency Response (NTER). The staff were located in the Northern Territory Office, in the Operations Centre, and as Government Business Managers in remote communities. FaHCSIA had 54 Government Business Managers serving in 72 NTER communities as at 30 June 2008.

The Network’s core business is the identification of needs and the management of contracts for service delivery to meet those needs. This includes building effective relationships with stakeholders and monitoring and reporting on outcomes. It has a key role in gathering evidence for policy development, program design and implementation.

The Network also:

provides advice to the portfolio Ministers and the FaHCSIA Executive on operational ◗

matters and has input to policy deliberation

represents FaHCSIA at the state and local government level and consults with key ◗

stakeholders and service providers

provides information to the community about FaHCSIA services ◗

works collaboratively with other agencies, particularly in the delivery of ◗

whole-of-government initiatives.

In Indigenous communities, the ICCs remain a one-stop shop for the delivery of many of the Government’s programs assisting Indigenous peoples. This was accentuated during the NTER, when staff in the ICCs worked closely with the state offices of relevant departments, Operations Centre staff and Government Business Managers to support communities in the stabilisation phase of that work.

In addition, during 2007–08 the FaHCSIA Regional Network:

provided major input into the development of an Indigenous Early Childhood Framework ◗

tested new models of service delivery and rolled out welfare reforms in Indigenous ◗

communities in Queensland, Western Australia and the Northern Territory

managed a diverse range of family and community programs and implemented ◗

Budget initiatives

ensured a smooth transition of programs affected by machinery of government changes. ◗


Supporting community services programsFaHCSIA manages funding relationships with a large number of organisations. Building on the changes implemented in 2006–07, the Department has continued to improve the way it manages its grants programs to ensure consistent, efficient and effective administrative procedures within and across programs.

In 2007–08, continued improvements were achieved in funding agreement practices, with a sustained emphasis on standardised terms and conditions across the Department and a more user-friendly process for making applications for funding, including:

developing a consistent policy approach for capital funding provided by the Department ◗

improvements to the on-line ‘Apply for Funding’ internet page to assist organisations in ◗

the application process

improving training and support for FaHCSIA staff by piloting the Diploma of Government ◗

(Contract Management) and financial responsibilities

enhancing and using the existing functionality of the FaHCSIA Online Funding ◗

Management System (FOFMS) to improve payment arrangements for acquittal, selection and offers for funding for FaHCSIA community service activities

continuing to update operational risk management tools and guidance to better assist ◗

staff use of operational risk management practices within their daily tasks and activities.

Service providersService providers are also funded to provide services for people with disability and their carers. These include disability employment services, advocacy, Auslan, print disability, respite care and peer support.

In 2007–08, FaHCSIA administered $1.7 billion in direct funding to community service programs to help build the capacity and wellbeing of individuals, families and communities.

The range of services funded includes:

Indigenous community services, such as housing initiatives, community development ◗

employment, family violence services and leadership development

services for people with disability and their carers, including disability employment ◗

services, advocacy, Auslan, print disability, respite care and peer support

family relationships support and services for families with children ◗

services for communities, including supporting financial management, volunteers and ◗

community initiatives

support for women ◗


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services to address housing and homelessness. ◗

In 2007–08, FaHCSIA administered over $2.0 billion in special purpose payments to states and territories in 2007–08, including:

the Commonwealth State Housing Agreement, which provides affordable public housing ◗

the Commonwealth State Territory Disability Agreement, which provides services for ◗

people with disability

the Supported Accommodation Assistance Program, which provides crisis intervention ◗

and stabilisation for people who are homeless

compensation for extension of fringe benefits to pensioners and older long-term ◗

allowees and beneficiaries.

Harm Prevention Charities RegisterThe Harm Prevention Charities Register was introduced on 1 July 2003 in response to the Inquiry into the Definition of Charities and Related Organisations. Charitable institutions whose principal activity is to promote the prevention or control of behaviour that is harmful or abusive to humans can apply for entry to the register. Entry on the register helps charities to attract public support, as donations and gifts to registered charities are tax deductible.

The Department assessed 17 applications for the register during 2007–08 against eligibility criteria. Eligible applications were then submitted to the Minister for Families, Housing, Community Services and Indigenous Affairs and Minister for Revenue and Assistant Treasurer for their consideration. There are currently 32 institutions listed on the register.


ministerial and parliamentary serviCesFaHCSIA delivered services to three portfolio Ministers under the previous Government in 2007–08: The Hon. Mal Brough, MP, Minister for Families, Community Services and Indigenous Affairs; Senator the Hon. Nigel Scullion, Minister for Community Services; and the Hon. Julie Bishop, MP, Minister Assisting the Prime Minister for Women’s Issues.

Under the new Government, FaHCSIA delivered services to two portfolio Ministers and one Parliamentary Secretary: the Hon. Jenny Macklin, MP, Minister for Families, Housing, Community Services and Indigenous Affairs; the Hon. Tanya Plibersek, MP, Minister for Housing and Minister for the Status of Women; and the Hon. Bill Shorten, MP, Parliamentary Secretary for Disabilities and Children’s Services.

Ministerial paperworkMinisterial correspondence increased from 12,325 in 2006–07 to 29,786 in 2007–08. Of this correspondence, 8,991 were received during the term of the previous Government, with 20,795 received since the election of the current Government.

FaHCSIA and its portfolio agencies prepared a total of 2,748 ministerial minutes and 1,017 requests for briefing from Ministers and their staff. Of these, 679 minutes and 144 briefings were prepared during the term of the previous Government, with 2,069 minutes and 873 briefings being prepared since the election of the current Government.

The portfolio received 39 parliamentary questions on notice and prepared 1,091 question time briefs. Of these, 12 questions on notice and 225 question time briefs were responded to during the term of the previous government, and 27 questions on notice and 866 question time briefs were responded to since the election of the current government.

The table below provides information on all ministerial and parliamentary services data that has individual indicator reporting requirements. Further information about these indicators is contained throughout Part 2 performance reporting, from page 41.


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Table 3.2 Ministerial and parliamentary services—number of briefings, submissions, ministerial correspondence and parliamentary questions on notice, 2007–08

Ministerial correspondence

processedQuestion time

briefsa Briefingsb

Submissions minutesc

Parliamentary questions on

notice

1.1 The whole-of-government coordination of policy development and service delivery for Indigenous Australians

2,248 5 14 223 0

1.2 Services for Indigenous Australiansd

3,740 358 207 484 8

1.3 Registration, regulation and capacity building of Indigenous corporations

19 0 1 8 0

2.0 Items applicable across Outcome 2

1,860 5 0 2 0

2.1 Support for the aged

2,942 71 9 66 5

2.2 Support for people with disabilityd

2,245 140 201 175 4

2.3 Support for carers

1,010 51 9 32 1

2.4 Addressing youth homelessnesse

0 2 0 0 0

2.5 Support for womend

593 75 140 183 1

3.1 Support for families

1,599 106 53 166 5

3.2 Child support

483 15 3 70 0

3.3 Child care supporte

0 0 0 0 0


Table 3.2 Ministerial and parliamentary services—number of briefings, submissions, ministerial correspondence and parliamentary questions on notice, 2007–08 continued

Ministerial correspondence

processedQuestion time

briefsa Briefingsb

Submissions minutesc

Parliamentary questions on

notice

4.1 Housing support

2,480 132 215 119 1

4.2 Supporting financial management

51 3 5 23 0

4.3 Community recovery

34 20 0 22 0

4.4 Community partnership and delivery

342 45 24 63 2

Non output specific/referrals

3,545 63 8 433 12

Figures from PCMSf

4,830 0 128 679 0

Figures from objectiveg

1,765 0 0 0 0

Total

29,786 1,091 1,017 2,748 39

a. These figures include both new question time briefings and those that have been substantially revised.b. Ministerial minutes requested by the ministers or their staff.c. Ministerial minutes initiated by departmental officers, for the attention of ministers.d. Figures in these output groups include functions that transferred to FaHCSIA from Department of Education, Employment

and Work Relations (DEEWR) as part of the machinery of government (MoG) changes.e. Programs and services in these output groups were transferred to DEEWR as part of the MoG changes.f. PCMS is the previous parliamentary document management system used in the Department. FaHCSIA migrated to

another system in September 2007. Only the total amount of ministerial correspondence could be extracted from the previous system (PCMS) for July to September 2007.

g. Objective is the previous parliamentary document management system used by OIPC when they transferred into the Department in January 2006. Only the total amount of ministerial correspondence registered could be extracted from that system, which did not distinguish between correspondence that was actioned or was only for information.


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Parliamentary committeesHouse of Representatives Standing Committee on Aboriginal and Torres Strait Islander AffairsThe Department provided a private briefing to the committee on whole-of-government arrangements for Indigenous affairs.

FaHCSIA appeared before the committee on 26 June 2008.

House of Representatives Standing Committee on Family and Human Services—Inquiry into the impact of illicit drug use on families in 2007The committee will report on how the Australian Government can better address the impact of the importation, production, sale, use and prevention of illicit drugs on families.

In September 2007, the final Winnable war on drugs: The impact of illicit drug use on families report was tabled in Parliament.

Of the 31 recommendations in the report, FaHCSIA was identified as being responsible for responding to two of these recommendations and were asked to provide input into a further three recommendations.

Two FaHCSIA officers attended the committee hearing to provide evidence.

House of Representatives Standing Committee on Family, Community, Housing and Youth—Inquiry into better support for carersThe committee will report on the role and contribution of carers in society and how this should be recognised, the barriers to social and economic participation for carers, and practical measures required to better support carers, including key priorities for action.

On 28 May 2008, FaHCSIA provided a presentation to committee. This presentation identified the role and contribution of carers in society, provided an overview of existing Australian Government support for carers and their families, and identified key findings of emerging research.

On 4 July 2008, FaHCSIA will be submitting a joint submission with the Department of Health and Ageing and the Department of Veterans’ Affairs to the committee.


Joint Standing Committee on Treaties (JSCOT)JSCOT reviews and reports on all treaty actions proposed by the Government before action is taken that binds Australia to the terms of the treaty.

The National Interest Analysis (NIA) on the UN Convention on the Rights of Persons with Disabilities was tabled on 4 June 2008. The NIA was prepared by the Attorney-General’s Department, with substantial input from FaHCSIA and the Department of Foreign Affairs and Trade. FaHCSIA officials appeared as witnesses before the committee at a public hearing on 16 June 2008. JSCOT tabled its report on 19 June 2008, recommending that Australia ratify the Convention.

Senate Community Affairs Committee—Inquiry into Special Disability TrustsThe committee will report on why more families of dependents with disability are not making use of Special Disability Trusts, and will look at barriers in the legislation to their establishment.

FaHCSIA lodged a joint submission with the Department of Veterans’ Affairs on 13 June 2008. This outlined the policy and legislative framework under which Special Disability Trusts currently operate and presented feedback the Department received through consultation processes on Special Disability Trusts.

Senate Legal and Constitutional Affairs Committee—Inquiry into the Northern Territory National Emergency Response legislation packageOn 9 August 2007, the Senate referred to the Standing Committee on Legal and Constitutional Affairs five bills comprising the legislative package for the Australian Government’s response to the ‘national emergency’ relating to the welfare of Indigenous children in the Northern Territory. FaHCSIA appeared before the committee on 10 August 2007. It was a joint appearance with the Department of Employment and Workplace Relations, the Department of Education, Science and Training and the Department of Health and Ageing.

The committee’s report contained seven recommendations which included: regular reporting to the Parliament and public, particularly in regard to the impact of the measures on the welfare of Indigenous children; the conduct of a culturally appropriate public information campaign to allay any fears in Indigenous communities; and the need for additional drug and alcohol rehabilitation services (including additional funding) in the Northern Territory.

The committee tabled its report on 13 August 2007.


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Senate Select Committee on Housing Affordability in AustraliaThe committee was established on 14 February 2008 to inquire and report on the barriers to home ownership in Australia. The committee held public hearings throughout Australia between 1 April and 7 May 2008 and over 100 submissions were lodged.

The committee tabled its report on 16 June 2008. The report contains 32 recommendations targeted at all levels of government on a range of matters impacting upon housing affordability in Australia.

Officers from the Department appeared before the committee on 1 April 2008 and again on 7 May 2008.

The Department’s submission to the committee was lodged on 30 May 2008. The submission provided the committee with key statistics on the current level of housing affordability in Australia and outlined the range of Australian Government programs that address housing affordability issues. The submission also responded to the specific terms of reference for the committee.

Senate Standing Committee on Community AffairsInquiry into the Families, Housing, Community Services and Indigenous Affairs and Other Legislation Amendment (Emergency Response Consolidation) Bill 2008. The committee examined the provisions of the Bill, which included provisions in relation to the permit system for Aboriginal Land in the Northern Territory, R18+ Pay TV programming in prescribed areas, the transport of prohibited material through prescribed areas and the licensing of roadhouses as community stores.

Two FaHCSIA officers gave evidence to the inquiry at a public hearing on 30 April 2008. The committee’s report was tabled on 15 May 2008.

Senate Standing Committee on Community Affairs—Inquiry into Mental Health Services in AustraliaOn 28 March 2007, on the motion of Senator Lyn Allison, the Senate referred the matter of mental health services in Australia to the Community Affairs Committee for inquiry and report by 30 June 2008. Following the commencement of the 42nd Parliament, the Senate readopted the inquiry on 14 February 2008.

The terms of reference required the committee to examine ongoing efforts towards improving mental health services in Australia, with reference to the National Action Plan on Mental Health agreed upon at the July 2006 meeting of the Council of Australian Governments. In particular, the committee examined the commitments and contributions of the different levels of government with regard to their respective roles and responsibilities.


The committee, in considering this matter, also gave consideration to:

the extent to which the action plan assists in achieving the aims and objectives of the ◗

National Mental Health Strategy

the overall contribution of the action plan to the development of a coordinated ◗

infrastructure to support community-based care

progress towards implementing the recommendations of the Select Committee on ◗

Mental Health, as outlined in its report A national approach to mental health—from crisis to community

identifying any possible remaining gaps or shortfalls in funding and in the range of ◗

services available for people with a mental illness.

Officers from the Department appeared before the Senate Standing Committee in November 2007 and May 2008 with the Department of Health and Ageing and the Department of Education, Employment and Workplace Relations.

FaHCSIA contributed to a joint submission to the Inquiry.

Senate Standing Committee on Community Affairs—Inquiry into Cost of living pressures on older AustraliansOn 14 June 2007, the Senate established this inquiry, which reported in March 2008.

FaHCSIA provided submissions to the inquiry and officers from the Department appeared before the committee on 20 September 2007.

The committee examined the financial circumstances of older Australians and found that there is a disparity in the distribution of wealth amongst older Australians. It found that cost of living pressures are placing some seniors in financial stress, particularly those in private rental accommodation.

The committee recommended measures to alleviate these pressures, including a review of certain pension rates and indexation arrangements and improved access to services. Superannuation and housing issues were also considered by the committee.

Senate Standing Committee on Finance and Public Administration—Inquiry into the Families, Housing, Community Services and Indigenous Affairs and Other Legislation Amendment (2008 Budget and Other Measures) Bill 2008The committee’s terms of reference focused on the impact of measures announced in the 2008–09 Budget, including changes to Family Tax Benefit Part B and the Baby Bonus. This included an examination of eligibility, financial impacts, administration and modelling underpinning the measures.


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The committee’s focus shifted to the treatment of fringe benefits in the calculation of family assistance entitlements following the emergence of unintended consequences for employees working in not-for-profit organisations.

A change to the definition of income for family assistance purposes—to assess the gross value of reportable fringe benefits, rather than the net value—was taken by the previous Government and included in the 2006–07 Budget. This was part of the Child Support Reforms and was to have applied from 1 July 2008.

Prior to the committee hearing, the Government announced that it would restore the use of net value of reportable fringe benefits in the definition of family assistance. This was designed to protect low-income earners in not-for-profit organisations from losing family assistance entitlements.

FaHCSIA appeared before the committee on 20 June 2008, but did not make a written submission due to a late shift in the terms of reference.

Senate Standing Committee on Legal and Constitutional Affairs—Stolen Generation Compensation Bill 2008On 12 March 2008, the Senate referred the Stolen Generation Compensation Bill 2008 (a private bill introduced by Senator Andrew Bartlett) to the Legal and Constitutional Affairs Committee for inquiry and report.

The Bill proposed a compensation model for ex-gratia payments to be made to Aboriginal and Torres Strait Islander persons who are found to be eligible for such payments.

The committee examined the viability of the Bill’s proposed compensation model, considered existing domestic and international compensation models and reviewed any relevant unimplemented recommendations of the 1997 Bringing Them Home report.

On 16 April 2008, two FaHCSIA officers attended committee hearings at the request of the committee. Their role was to clarify and elaborate on the Government’s position with regard to compensation to members of the Stolen Generations.


external sCrutiny

Approaches to the OmbudsmanThe Commonwealth Ombudsman received 165 approaches about the Department in 2007–08, an increase on the 43 approaches received in 2006–07.

During 2007–08, 90 approaches were finalised. Of these, the Ombudsman investigated 38 and exercised his discretion not to investigate 52. None of the 38 approaches investigated by the Ombudsman led to a finding of defective administration by FaHCSIA.

The main contributing factor to the increase in the number of approaches has been the Northern Territory Emergency Response (NTER). FaHCSIA is the lead Australian Government agency for the NTER. Implementation of the NTER has led to a large number of approaches (101), raising issues associated with matters such as store cards, income management and the transfer of persons from CDEP to income support payments.

There has been no significant increase in approaches concerning any other aspects of FaHCSIA programs.

Act of grace paymentsGenerally, act of grace payments are a means of providing compensation to persons who may have been unfairly disadvantaged by the Australian Government, but who have no legal claim against it.

During the 2007–08 financial reporting year, the total amount of act of grace payments was $368,671.

Australian National Audit Office activityThe Auditor General tabled seven audit reports in Parliament relevant to departmental operations. One of these was the report of an agency audit where FaHCSIA was a key stakeholder, while six reports related to cross-agency audits. Relevant areas of the Department have been working on addressing the findings from this Australian National Audit Office (ANAO) activity. The substance of the audit reports is presented below.

No.7: The Senate Order for Departmental and Agency Contracts (Calendar Year 2006 Compliance) (tabled 27 September 2007)The audit objectives were to assess the appropriateness of the use of confidentiality provisions in Australian Government contracts and whether selected agencies had compiled Internet listings of contracts, as required by the Senate Order and agreed to by the Government.


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Key findings from this audit are identified below:

Audited agencies reported, on average, that 13 per cent of contracts had specific ◗

confidentiality provisions for 2006 Internet listings, compared to 17–18 per cent for the two previous years.

The many errors identified by the ANAO, relating to the identification and reporting of ◗

confidentiality in contracts and the completeness of Internet listings, suggest that there was a lack of effective staff training, quality control, and overall care in the compilation of all audited agencies’ 2006 internet listings.

The ANAO considered that reporting processes and quality controls could be strengthened in some agencies by reconciling the Senate Order internet listing with contract information contained in Financial Management Information Systems (FMIS) and reported in AusTender.

No.8: Proof of Identity for Accessing Centrelink Payments (tabled 3 October 2007)The objective of this FaHCSIA-specific audit was to determine whether the proof of identity information recorded by Centrelink accorded with relevant policy and thereby effectively supported informed decision-making regarding eligibility for the payment of various benefits to Centrelink customers.

Key findings from the audit are identified below:

Centrelink’s requirement for customers to provide satisfactory proof of identity (POI) is ◗

an essential element of the control framework for social security payments. This control relies on Centrelink administering the requirements of the current POI model effectively and efficiently, ensuring customers only receive payments (and/or services) if they have provided the required POI documentation.

The audit indicated a weakness in Centrelink’s control framework for social security ◗

payments and a risk to the integrity of outlays for customers with insufficient POI on their paper file. For these customers, there is an increased risk that Centrelink may be making payments to which they are not entitled. The report suggested that implementation of its recommendations would go a considerable way towards reducing that risk.

No.10: Whole‑of‑Government Indigenous Service Delivery Arrangements (tabled 17 October 2007)The objective of this cross-portfolio audit was to assess how four key departments: Education, Science and Training; Employment and Workplace Relations; Families, Housing, Community Services and Indigenous Affairs; and Health and Ageing are implementing the Government’s policy objective for Indigenous service delivery.



Governance processes, including leadership, the identification and management ◗

of risks, appropriate budgeting and reporting arrangements, and implementation planning, are standard features of an accountability framework, including for whole-of-government programs.

Collaboration is an important ingredient in whole-of-government work. This includes ◗

high-level arrangements developed by the Council of Australian Governments, through to the day-to-day matters that affect the operation of departments and agencies in a whole-of-government context.

An important feature of the Indigenous affairs arrangements is the requirement that ◗

both Indigenous specific services and mainstream programs, through their policies and procedures, are able to respond flexibly to the identified needs of Indigenous clients.

No.18: Audits of the Financial Statements of Australian Government Entities for the Period Ended 30 June 2007 (tabled 20 December 2007)This cross-portfolio report complemented the interim phase report, Audit Report No.51 2006–07 Interim Phase of the Audit of Financial Statements of General Government Sector Entities for the year Ending 30 June 2007. The Report provided a summary of the final audit results of the audits of the financial statements of all Australian Government entities, including the consolidated financial statements for the Australian Government.


The ANAO is responsible for the audit of the financial statements of all the Australian ◗

Government entities. For the 2006–07 financial year, the ANAO issued 230 unmodified audit opinions (clear opinions); one qualified audit opinion; and one audit report containing ‘other legal and regulatory requirements’. This result is consistent with the trend over recent years that has seen an overall reduction in the number of audit opinions that have been qualified.

The report also discussed the ANAO’s assessment of entities’ financial statement ◗

preparation processes, noting that entity processes were generally effective, reflecting an improvement in recent years.

No.23: The Management of Cost Recovery by Selected Regulators (tabled 12 February 2008)The objective of this cross-portfolio audit was to assess whether selected regulatory agencies have cost recovery procedures and practices that comply with the Government’s


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guidelines. To address this objective, the audit assessed the management of cost recovery against the following criteria for regulatory agencies:

clear and consistent cost recovery procedures to identify their activities and costs, and ◗

set fees and levies

effectively implemented their cost recovery procedures ◗

regularly monitored and reviewed their cost recovery activities ◗

regularly reported on their cost recovery. ◗

Key findings from this audit are listed below:

The audited agencies employed methodologies for setting fees and levies that were ◗

consistent with the guidelines and implemented costing methodologies in accordance with internal procedures.

All of the audited agencies had internal cost recovery policies and procedures that, on ◗

the whole, complied with the Government’s guidelines. However, these were contained in a range of documents, such as standard operating procedures, minutes of meetings, consultancy reports, and cost recovery impact statements, which made them difficult for staff, customers and stakeholder to access. The ANAO recommended that, over time, agencies should consolidate their cost recovery policy and procedures into a single reference document.

Overall, the ANAO considered that all audited agencies used the reporting mechanisms ◗

available to them to report on their cost recovery activities to management and stakeholders.

No.31: Management of Recruitment in the Australian Public Service (tabled 29 April 2008)The objective of this cross-portfolio audit was to assess whether APS agencies had sound approaches to recruitment that assist in providing the workforce capability to deliver government programs effectively.

Key findings of this audit found that sound approaches to recruitment involve agencies:

establishing and implementing strategic approaches to recruitment to address current ◗

and future workforce priorities and goals

managing and supporting recruitment activities through the provision of expert advice ◗

and support, legislative and procedural guidance material, and training for staff involved in recruitment activities

conducting recruitment activities effectively and in compliance with legislative and ◗

administrative requirements

systematically monitoring and evaluating the effectiveness and efficiency of recruitment ◗

strategies, policies and activities.


No.37: Management of Credit Cards (tabled 3 June 2008)The objective of this cross-portfolio audit was to examine the administration of credit cards, including agency policies, controls over card issue, agency procedures and card holder obligations. With regard to agency policy, the audit examined issues such as documents governing the use of the card, descriptions of positions and work functions that would qualify for the card, payment methods and measures for dealing with improper use of the card.

Controls examined in the audit around the issue of a credit card included application for the card, utilisation of an assessment criteria against the application for the issue of a card, appointment of a delegated officer to approve the issue of the card, and the existence of a register of users. As part of the review of operational controls, this audit tested a sample of credit card transactions to assess compliance with policies and the probity and propriety of expenditure. Finally, the ANAO tested periodic reporting to the Executive (or delegated officer) on the credit card use within the agency.


Issuing credit cards to staff in a timely way supports efficient and effective purchasing. ◗

Cancelling a card immediately after an employee has no further operational requirements reduces the risk of the card being misused.

To minimise risks associated with credit card expenditures, agencies require an ◗

appropriate control framework covering a broad range of staff. A key element of the control framework is that agencies have policies and procedural documents with specific guidance as to the nature of reasonable credit card use, especially relating to sensitive items such as travel and hospitality.

Key controls over credit card expenditure include requiring approvals prior to credit card expenditure, setting expenditure limits, requiring appropriate supporting documentation and reviewing monthly reconciliation statements.

Judicial decisionsThere have been two judicial decisions of major significance to the Department in the 2007–08 financial year.

The decision by the Full Court of the Federal Court of Australia in Secretary, Department of Family and Community Services v Waldron [2007] FCAFC 131 held, in the context of qualification for double orphan pension, that an adoptive parent is a person who has adopted a young person under the law of any place, whether in Australia or not, relating to the adoption of children.

In the context of qualification for Disability Support Pension, the Full Federal Court held in Secretary, Department of Families, Housing, Community Services and Indigenous Affairs v


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Jansen [2008] FCAFC 48 held that the decision concerning whether there is a medical or compelling reason for a person not undertaking further treatment is to be determined by the relevant medical officer in each case.

There is also one significant ongoing matter which may have an impact on the operations of the Department once decided. The matter of Wurridjal & Ors v The Commonwealth of Australia (M122/2007) concerns a challenge to whether certain provisions of the Northern Territory National Emergency Response Act 2007 and the Families, Community Services and Indigenous Affairs and Other Legislation Amendment (Northern Territory National Emergency Response and other Measures) Act 2007 have resulted in an acquisition of property, other than on just terms and are therefore constitutionally invalid. No decision has been made in relation to this matter as at 30 June 2008.

Social Security Appeals TribunalThe Social Security Appeals Tribunal (SSAT) is a statutory body under the Social Security (Administration) Act 1999 that conducts merit reviews of administrative decisions made under a number of enactments, in particular the social security law, family assistance law and child support law. SSAT’s primary objective is to provide a mechanism of review that is fair, just, economical, informal and quick. SSAT submits an Annual Report to the Minister for Families, Housing, Community Services and Indigenous Affairs that is presented to the Parliament.

FaHCSIA provides advice to the Minister on SSAT related matters, and works with external stakeholders including the Department of Education, Employment and Workplace Relations, the Department of Human Services and Centrelink on matters relating to the SSAT.

Activities include:

facilitating the appointment and resignation processes for members ◗

coordinating cross-agency involvement on policy-related issues ◗

providing advice and assistance with the implementation of process improvements. ◗

A Memorandum of Understanding between FaHCSIA and the SSAT covers the administrative services support FaHCSIA provides to the SSAT. FaHCSIA financial and personnel management information systems are purchased by the SSAT to assist in performing its purchasing, accounts payment, budgeting and staff management functions.

PrivacyFaHCSIA has a strong framework of measures in place to protect the privacy of individuals. This framework includes secrecy legislation, privacy legislation, arrangements with the


service delivery agencies and a number of detailed measures, such as confidentiality deeds and declarations with providers and staff.

In addition to the obligations imposed by the Privacy Act 1988, legislation administered by FaHCSIA contains broad secrecy provisions that expressly prohibit the release of customer information, except in limited circumstances. Those provisions include criminal offences that may result in a term of imprisonment.

FaHCSIA’s business partnership agreements with its partner agencies include mechanisms that allow FaHCSIA to monitor and contribute to the protection of customer privacy and enables all parties to cooperate on handling matters related to privacy. See also protective security, on page 304.

Liaison with the Privacy CommissionerFaHCSIA liaises with the Privacy Commissioner on policy development related to privacy issues around social security, family assistance, Indigenous affairs and the handling of personal information.

FaHCSIA and the Office of the Privacy Commissioner participated in a joint project that produced privacy guidance materials. These consisted of information brochures, post cards and posters to assist Northern Territory liquor licensees and proprietors of remotely-located community stores to collect and use customers’ personal information in a safe and secure manner that is in accordance with the Privacy Act 1988.

Privacy CommissionerThe Privacy Commissioner received one complaint regarding FaHCSIA in the 2007–08 financial year. The complaint was resolved by the Department to the Privacy Commissioner’s satisfaction.

Privacy compliance and investigationsThe improper use and disclosure of personal information by staff, or the collection of personal information from staff, are matters treated seriously by the Department. FaHCSIA ensures that investigations are carried out in relation to any complaints or allegations of breaches of privacy or confidentiality.

Freedom of information requestsFaHCSIA handles all freedom of information (FOI) requests in accordance with the Freedom of Information Act 1982. Supplementary materials, such as the FOI Guidelines, are used to inform the handling of FOI requests where necessary. These guidelines are available at: www.pmc.gov.au.


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Procedures for gaining access to documentsThe FOI Coordinator in FaHCSIA provides advice on FOI matters to any interested parties and liaises with applicants.

Formal applications for access to documents under FOI must be made by letter or written request. It must be accompanied by a $30 application fee, though this may be waived in certain circumstances. The application should be submitted to the FOI Coordinator in National Office or with a State FOI Contact Officer from any of FaHCSIA’s state offices. Further details are provided at Appendix 6.

right payments to the right peopleThe Business Partnership Agreement 2006–2010 (BPA) governs the business relationship between FaHCSIA and Centrelink. The BPA sets out the performance measures and assurance mechanisms for payments and services delivered by Centrelink on behalf of FaHCSIA.

FaHCSIA ensures Centrelink has controls in place to minimise the incidence of incorrect payment and fraud. This in turn leads to a framework that maximises correct payment and the accuracy of program outlays. The success of this approach is measured through a set of performance indicators agreed to by FaHCSIA and Centrelink. For more information on fraud, see page 302.

Control of program and incorrect paymentThe FaHCSIA control framework focuses on prevention and detection of incorrect payment and fraud, and relies on a risk management approach to optimise compliance. FaHCSIA works with Centrelink to:

develop, implement and support systems and procedures to prevent, identify and ◗

investigate incorrect payments and fraud

undertake activities in debt prevention, reviews, analysis, identification, raising and ◗

recovery, as well as investigation and prosecution

monitor, analyse and report on performance ◗

inform of compliance issues, trends, projects and results. ◗

Controls are designed to be cost effective, while minimising customer impacts. Customers are promptly notified of determinations resulting from reviews that affect a rate of payment or result in a debt or action to recover a debt.


Maximising correctness of paymentsThe FaHCSIA control framework includes:

alerting customers to their obligations ◗

verifying relevant facts about customers, including their identity, personal and ◗

financial circumstances

requiring customers to provide their tax file numbers and, where appropriate, their ◗

partners’ tax file numbers as a condition for receipt of payment

requiring pensions and allowances to be paid directly into customers’ accounts to reduce ◗

the occurrence of cheque fraud

reviewing the circumstances of customers considered to be at risk of receiving ◗

incorrect payment

promptly seeking recovery of debts ◗

referring more serious cases of suspected fraud to the Commonwealth Director of ◗

Public Prosecutions.

Measuring the accuracy of outlaysThe Random Sample Survey Program provides an estimate of the accuracy and inaccuracies of program outlays and intelligence about emerging outlay risks. The surveys also provide useful information that assists the policy development process.

The Random Sample Survey also provides assurance information required under the BPA. Random samples are a point in time analysis of customers’ circumstances.

During 2007–08, on FaHCSIA’s behalf, Centrelink undertook Random Sample Surveys of:

5,000 Age Pension customers ◗

250 Carer Allowance customers ◗

1,500 Carer Payment customers ◗

2,250 Family Tax Benefit customers ◗

500 Special Benefit customers ◗

2,757 Disability Support Pension customers.* ◗

* Note: The responsibility for Disability Support Pension was transferred to FaHCSIA, with the Administrative Arrangements Order issued on 25 January 2008.


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Table 3.3 Estimates from Random Sample Surveys undertaken to 31 March 2008 a, b, c

Payment type Inaccuracy (95% confidence) as a percentage of outlays

Age Pension 1.9% d

Carer Allowance 0.8% e

Carer Payment 4.1 f

Special Benefit 3.2 g

Disability Support Pension 1.8% h

Family Tax Benefit 2.4% i

Overall rate of inaccuracy 2.0% j

a. The rate of inaccuracy is the ratio of annualised inaccurate payment using the random sample survey results, to actual annual outlay (amounts being paid) to the same population. Because this rate is an estimate using sample data, it is subject to sampling error. The effect of the sampling error is reflected in the width of the confidence interval.

b. The random sample surveys are designed to measure inaccuracies as a result of negligence, circumstance or error. They do not capture payment errors due to deliberate fraud.

c. Estimates are 12-month moving aggregates to 31 March 2008, except for Special Benefit.d. The confidence level is 1.2 per cent to 2.6 per cent.e. Estimate based on raw figures from a sample of 250 (from a population of approximately 390,000) over 12 months

ending February 2008. Confidence interval not available.f. Data is from the March quarter 2006. The sample is too small to make a judgement on accuracy.g. The confidence interval is 0.0 per cent to 6.4 per cent.h. Data not yet available.i. Estimate based on raw figures from a sample of 750 (from a population of approximately 1.8 million) over a four-month

prior ending February 2008. Confidence interval not available.j. Total excluding Special Benefit and Carers Allowance. The confidence interval is 1.4 per cent to 2.7 per cent.


Table 3.4 Achievement against performance indicators

All FaHCSIA payments (except DSP and Child Care)

Performance indicator Target Actual

Compliance and fraud Savings of $126.4m In 2007–08, savings from 119,589 reviews were $168.33 million.

Profiling reviews Savings of $35.4m In 2007–08, savings from 276,619 reviews were $65.27 million.

Debt raised 70 per cent of the undetermined debt base

Total debt determined as a percentage of the undetermined debt base for the financial year was 78.3 per cent.

Debt recovered 72 per cent of debts recovered as a portion of the debts raised (in dollar terms)

Total debt recovered was 76.6 per cent of debts recovered as a portion of the debts raised (in dollar terms).

Debt under management 65 per cent of debts under recovery as a percentage of the total debt base

Total value of debts under recovery as a percentage of the debt base for the financial year was 70.0 per cent.

Overall outlay accuracy 95 per cent 98.0 per cent.

Disability Support Pension

Performance Indicator Achievements

Compliance and fraud Savings from 93,030 reviews were $117.4 million.

Profiling reviews Savings from 211,293 reviews were $48.28 million.

Debt raised Total determined as a percentage of the undetermined debt base was 72.1 per cent.

Debt recovered Total debt recovered was 77.2 per cent of debts recovered as a portion of the debts raised (in dollar terms).

Debt under management Total value of debts under recovery as a percentage of the debt base for the financial year was 77.8 per cent.

Overall outlay accuracy 98.2 per cent.


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Debt raising and recoveryCentrelink raised 757,471 FaHCSIA debts (including Disability Support Pension debts and excluding child care debts) valued at $333.44 million. Of these, debts raised for recovery totalled $312.96 million with a further $20.48 million waived at determination. The recoveries amounted to $240.49 million.

Recoveries of FaHCSIA and Family Assistance Office debts by cash and withholdings amounted to $240.49 million. These figures include compensation debts. Further performance information can be found in Part 2, performance reporting, see page 41.

Total debt determined as a percentage of the undetermined debt base for the financial year was 78.3 per cent. Further performance information can be found in Part 2 performance reporting, see page 41.

Total value of debts under recovery, as a percentage of the debt base for the financial year was 70.0 per cent.

These figures exclude Family Tax Benefit reconciliation and tax return non-lodger debts.

CompensationThe compensation provisions in the Social Security Act 1991 are structured to encourage people to use private financial resources, such as compensation payments, before accessing the tax-payer funded social security system. The provisions also ensure that people who receive compensation for an injury or illness have those payments considered in the calculation of any social security benefits.

Compensation provisions provide for:

compelling people to claim for compensation where compensation may be payable ◗

recovery of past payments of social security from arrears payments of periodic ◗

compensation payments and lump-sum compensation payments

preclusion periods within which social security payments cannot be paid due to the ◗

receipt of lump-sum compensation payments

periodic payments, such as weekly workers’ compensation payments, to reduce directly ◗

dollar-for-dollar, the rate of social security payments otherwise payable—any excess is treated as income for partners of compensation recipients.

To ensure the community understands the effect of compensation on social security benefits, Centrelink provides an outreach and information service to compensation authorities and to legal, insurance, union and community representatives.


In 2007–08, application of the compensation provisions across all income support payments made under the Social Security Act 1991, administered by FaHCSIA and the Department of Education, Employment and Workplace Relations, achieved estimated savings to outlays of $455.8 million.

ProsecutionsIn 2007–08, 1,016 cases of alleged social security fraud were referred to the Commonwealth Director of Public Prosecutions (CDPP). The CDPP prosecuted 387 cases, resulting in 355 convictions (91.7 per cent conviction rate).

Identity fraudFaHCSIA and Centrelink work together on fraud prevention. FaHCSIA was involved in whole-of-government activities through participation in the Commonwealth Reference Group on Identity Security to combat fraud.

Table 3.5 shows the incidence of identity fraud against FaHCSIA payments delivered by Centrelink detected in 2007–08.

Table 3.5 Identity fraud

Payments Reviews

Cases of identity fraud

identified Debts Value

All FaHCSIA payments (excluding Disability Support Pension)

4,585 135 337 $6.12m

Disability Support Pension 1,279 113 293 $3.99m

Budget measuresThe Budget measure, Fraud and Compliance—Age Pension—additional assessments of the value of real estate assets, and the associated education campaign announced in the 2007–08 Budget, was an extension of the 2006–07 real estate measure. The measure was implemented due to the identification of more Age Pension recipients who were likely to be affected. These age pension recipients, who hold real estate assets other than their own home, were contacted by a direct mail-out in early 2008.

The 2007–08 Budget measure, Fraud and Compliance—consistent assessment of Family Tax Benefit, provided further development of the technology-based interface between Centrelink and the Australian Taxation Office (ATO). This is to ensure consistency in Family Tax Benefit (FTB) processing by the Family Assistance Office.


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This measure has changed due to the 2008 Budget decision Responsible Economic Management—Better targeting and delivery of Family Tax Benefit—Streamlining administration, which removes the option for lump sum FTB payments being made by the ATO as of 1 July 2009. The measure will now target previous lump sum payments made by the ATO to ensure customers were qualified for payments.

The 2007–08 Budget measure, Fraud and Compliance—Age Pension—data exchange with the United Kingdom, provides for recipients of Age Pension who also receive a United Kingdom pension to have their Centrelink payments reviewed as a result of the implementation of a data exchange arrangement with The Pension Service (United Kingdom).

The 2007–08 Budget measure, Fraud and Compliance—transfer of death registration information, provides for the State and Territory Registrars of Birth Deaths and Marriages to provide death registration data on a daily basis to Centrelink and the Department of Veterans’ Affairs.

The 2007–08 Budget measure, Fraud and Compliance—preventing carer payment debt, provides for Carer Allowance and Carer Payment reviews to now focus on customers identified as being at higher risk of incorrect payment, through possible undeclared income and assets or relinquishment of care.

4aPPEndicEs

Part 4

338 Appendix 1: Staffing overview

345 Appendix 2: Commonwealth Disability Strategy performance report

347 Appendix 3: Advertising and market research

352 Appendix 4: Consultancy contract details

370 Appendix 5: Discretionary grants

373 Appendix 6: Freedom of information

378 Appendix 7: Legislation

381 Appendix 8: Family Tax Benefit reconciliation data

387 Appendix 9: Statement of material error

388 Appendix 10: Aboriginals Benefit Account Annual Report

338 FaHCSIA Annual Report 2007–2008 Part 4 appendices Chapter 13 Appendices

appendix 1: staFFing overviewThe following tables provide details of Australian Public Service (APS) employees (ongoing and non-ongoing) employed under the Public Service Act 1999 in 2007–08. The tables include aggregated information on salary, performance pay and non-salary benefits to which staff were entitled under the collective agreement and individual remuneration instruments of the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) and the Social Security Appeals Tribunal (SSAT).

The financial and staff resources summary tables that appear against each outcome and output group provide details of staffing years in terms of full-time equivalent numbers. Due to the impact of part-time employees and employees on leave without pay during the reporting period, the ‘staffing years (numbers)’ are lower than the staff numbers in the tables below, which reflect actual staff at level as recorded at 30 June 2008.

Table 4.1 Staffing overview—explanation of different classification streams for FaHCSIA and the SSAT

Australian Public Service (APS) Classification FaHCSIA (excluding SSAT) SSAT

Senior Executive Service (SES) SES

Executive Officer Level 2 Executive Level 2 (EL2) EL2

Executive Officer Level 1 Executive Level 1 (EL1) EL1

APS Level 6 APS Level 6 APS Level 6



continued

Chapter 13

Appendices

339Chapter 13 Appendices Part 4 appendices FaHCSIA Annual Report 2007–2008

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Table 4.1 Staffing overview—explanation of different classification streams for FaHCSIA and the SSAT continued

Australian Public Service (APS) Classification FaHCSIA (excluding SSAT) SSAT




EL 2 Senior Public Affairs Officer

APS Level 4 to EL1 Public Affairs Officer

EL 2 Legal Officer 2

APS Level 3 to EL 2 Legal Officer 1

Staff by genderTable 4.2 Staffing overview—FaHCSIA by employment type at 30 June 2008

Total staff by gender—FaHCSIA

GenderOngoing full‑time

Ongoingpart‑time

Non‑ongoing full‑time

Non‑ongoingpart‑time Casual Total

Female 1,559 264 129 19 3 1,974

Male 881 28 81 4 4 998

Total 2,440 292 210 23 7 2,972

Table 4.3 Staffing overview—SSAT by employment type at 30 June 2008

Total staff by gender—SSAT

GenderOngoing full‑time

Ongoingpart‑time

Non‑ongoing full‑time

Non‑ongoingpart‑time Casual Total

Female 62 5 4 4 – 75

Male 35 – – 1 – 36

Total 97 5 4 5 – 111


Table 4.4 Staffing overview—staff by classification at 30 June 2008

Total FaHCSIA staff (excluding SSAT)

Classification ACT QLD NSW VIC SA WA NT TAS Total

Secretary 1 – – – – – – – 1

SES Band 3 7 – – – – – – – 7

SES Band 2 23 1 – – – – 3 – 27

SES Band 1 66 2 2 1 2 3 7 1 84

Land Commissioner 1 – – – – – – – 1

EL 2 and equivalents 319 14 14 6 6 9 32 – 400

EL 1 and equivalents 696 35 31 14 16 27 45 3 867

Senior Public Affairs Officer Grade 2

4 – – – – – – – 4

Senior Public Affairs Officer Grade 1

2 – – – – – – – 2

Public Affairs Officer Grade 3

8 – – – – – 2 – 10


13 2 – – – – – 15


4 – – – – – – – 4

Legal Officer 2 14 – – – – 1 – – 15

Legal Officer 1 30 – – – – – – – 30

APS Level 6 460 53 45 32 30 49 46 4 719

APS Level 5 261 16 15 2 10 18 33 5 360

APS Level 4 156 15 15 5 9 14 14 3 231

APS Level 3 120 13 3 4 1 2 5 3 151

APS Level 2 11 4 6 2 2 4 7 1 37

APS Level 1 2 – – – – – 1 – 3

Cadets/Trainees 4 – – – – – – – 4

Total staff 2,202 153 133 66 76 127 195 20 2,972


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Table 4.5 Staffing overview—SSAT staff by classification at 30 June 2008

Total SSAT staff

Classification ACT QLD NSW VIC SA WA NT TAS Total

EL 2 – – – – – – 4 – 4

EL 1 – 1 1 1 1 – 5 – 9

APS Level 6 – 1 1 2 1 2 13 – 20

APS Level 5 – – – – – – 2 – 2

APS Level 4 2 10 18 12 5 3 3 3 56

APS Level 3 – – – – – – 1 – 1

APS Level 2 – 1 5 3 1 – 1 – 11

APS Level 1 – 3 1 1 2 1 – – 8

Total staff 2 16 26 19 10 6 29 3 111

Table 4.6 FaHCSIA salary ranges by classification at 30 June 2008

Classification Pay point—lowest ($) Pay point—highest ($)

SES Band 3 200,000 279,000

SES Band 2 163,000 182,320

SES Band 1 121,626 161,215

FaHCSIA EL 2 87,069 135,000

FaHCSIA EL 1 74,738 100,393

FaHCSIA APS Level 6 61,121 85,963






Graduate APS 44,550 54,127


Table 4.7 SSAT salary ranges by classification at 30 June 2008

Classification Pay point—lowest ($) Pay point—highest ($)

EL 2 91,955 106,313

EL 1 73,896 84,954

APS Level 6 63,697 70,495

APS Level 5 58,910 61,431

APS Level 4 52,728 56,407

APS Level 3 47,212 50,890

APS Level 2 40,883 44,500

APS Level 1 35,459 39,075

Performance payTable 4.8 Staffing overview—performance payments during 2007–08

FaHCSIA (excluding SSAT)

Classification NumberAggregated amount ($) Average ($) Minimum ($)

Maximum ($)

SES 3 and SES 2* 16 $193,473 $12,092 $8,000 $20,000

SES 1 38 $353,541 $9,303 $5,000 $21,000

FaHCSIA EL2 29 $196,053 $6,760 $5,000 $10,500

FaHCSIA EL1 and APS Levels 1–6

6 $22,945 $7,216 $4,362 $8,944

Total 89 $766,012 $35,371 $22,362 $60,444

* Figures have been aggregated to protect employee privacy.


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Table 4.9 Staffing overview—Total staff on Individual Industrial Instruments at 30 June 2008

Classification FaHCSIA SSAT Total

SES 3 & SES 2 24 – 24

SES 1 73 – 73

EL2 250 3 253

EL1 239 4 243

APS Levels 1–6 107 – 107

Total 693 7 700

Non‑salary benefits—FaHCSIATable 4.10 Staffing overview—non-salary benefits at 30 June 2008

Non‑salary benefits—FaHCSIA

Non‑SES staff—Collective Agreement

access to employee assistance program ◗

mobile phone for official and incidental personal use ◗

airline lounge membership ◗

child and elder care information and referral service ◗

family care rooms, extra family care costs, school holiday family care subsidy ◗

study assistance ◗

time off for long business travel ◗

business class travel for long-haul flights ◗

flexible remuneration packaging ◗

assistance with public transport and parking costs ◗

influenza vaccination ◗

promoting good health payment ◗

4WD driver training for staff required to service remote localities ◗

flextime cash out. ◗

Non‑SES staff—Australian Workplace Agreements/Individual Industrial Instruments

all of the above benefits except flextime cash out ◗

recreation leave cash out ◗

home office equipment ◗

support for professional and personal development. ◗

continued


Table 4.10 Staffing overview—non-salary benefits at 30 June 2008 continued

Non‑salary benefits—FaHCSIA

SES staff—Australian Workplace Agreements/Individual Industrial Instruments

all the above benefits except flextime cash out ◗

motor vehicle for official and private use, fuel and parking ◗

additional recreation leave. ◗

Non‑salary benefits—SSAT

access to child care information and referral and school holiday subsidies ◗

flextime ◗

leave purchase provisions ◗

carers, parental and adoption leave ◗

studies assistance scheme ◗

influenza vaccinations ◗

healthy lifestyle program. ◗


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appendix 2: Commonwealth disability strategy perFormanCe reportIn this appendix, FaHCSIA reports on its performance under the Commonwealth Disability Strategy. Performance is reported in three categories, reflecting the Department’s role as a policy adviser, purchaser and employer. The Department does not have the role of regulator or provider under this strategy. In previous Annual Reports, the Department has included information on its responsibilities as an employer role. This function has been reported against in the Australian Public Service State of the Service report.

Disability Action PlanFaHCSIA’s Disability Action Plan provides strong support for significant initiatives, including the strategic recruitment and retention policy for staff with disability.

The Department’s core business policy of advising and program management includes improving outcomes for people with disability. FaHCSIA continues to improve access to its policies, programs and facilities for people with disability.

Table 4.11 FaHCSIA—performance report against the Commonwealth Disability Strategy reporting framework: Policy Adviser Role

Performance requirements of the Policy Adviser Role

Performance indicator Current level of performance

New or revised policies/programs impact on the lives of people with disability prior to decision.

Where possible, an assessment of the impact of new policy and program proposals on people with disability is completed prior to implementation.

People with disability are included in consultations about new or revised policy/program proposals.

People with disability and peak disability groups are consulted as part of the Department’s consultation process when policies are implemented for the first time or revised.

Public announcements of new, revised or proposed policy/program initiatives are available in accessible formats for people with disability in a timely manner.

The Department has a standard for provision of documents in accessible formats.


Table 4.12 FaHCSIA—performance report against the Commonwealth Disability Strategy reporting framework: Purchaser Role

Performance requirements of the Purchaser Role

Performance indicator Current level of performance

Publicly available information on agreed purchasing specifications is available in accessible formats for people with disability.

Publication of purchasing specifications is undertaken through AusTender, the official Government website for the advertisement and announcement of tenders.AusTender’s website meets W3C standards for accessibility.

Processes for purchasing goods or services with a direct impact on the lives of people with disability are developed in consultation with people with disability.

The Department’s procurement policy necessitates consultation with all stakeholders and the concerns and interests of people with disability are included as part of this process.

Purchasing specifications and contract requirements for the purchase of goods and services are consistent with the requirements of the Disability Discrimination Act 1992.

All the Department’s contract proformas contain a standard clause requiring that contractors comply with the provisions of the Disability Discrimination Act 1992.

Publicly available performance reporting against the purchase contract specifications requested in accessible formats for people with disability is provided.

All performance reporting is available in accessible formats.

Complaints/grievance mechanisms, including access to external mechanisms, in place to address concerns raised about provider’s performance.

Complaints and grievances are managed under the FaHCSIA Service Charter. External complaints mechanisms are available. All providers operating under a funded service agreement are required to have a complaints and grievance mechanism and access to an external appeal mechanism.


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appendix 3: advertising and market researCh

Departmental input (>$10,500 GST inclusive)Table 4.13 FaHCSIA—expenditure on advertising agencies, 2007–08

Name of organisation Service providedTotal cost ($)GST inclusive

Universal McCann Advertising placement of the Violence Against Women. Australia Says NO. campaign

3,284,307

Total 3,284,307

Table 4.14 FaHCSIA—expenditure on direct mail organisations, 2007–08

Name of organisation Service providedTotal cost ($) GST inclusive

National Mailing & Marketing Pty Limited

Distribution of publications and products 182,105

Centrelink Mailout to 20,000 Age Pension customers affected by Real Estate review

67,047

Total 249,152

Table 4.15 FaHCSIA—expenditure on media advertising agencies, 2007–08 as of 25/06/08


HMA Blaze Pty Ltd Recruitment advertising 762,479

HMA Blaze Pty Ltd Community service announcements—NT Emergency Response

68,426

HMA Blaze Pty Ltd Advertising for Keys to Living Together—Taking the First Step

66,000

HMA Blaze Pty Ltd Advertising for Support for Victims of People Trafficking 19,691

continued


Table 4.15 FaHCSIA—expenditure on media advertising agencies, 2007–08 as of 25/06/08 continued


HMA Blaze Pty Ltd Increasing Social Housing Supply Request for Information

144,247

HMA Blaze Pty Ltd Request for tender for the provision of contract services for a panel of project managers—small building work NT

18,750

HMA Blaze Pty Ltd First round of advertising—2007 Asia-Pacific Economic Cooperation (APEC)

43,630

HMA Blaze Pty Ltd Second round of advertising—2007 Asia-Pacific Economic Cooperation (APEC)

42,753

HMA Blaze Pty Ltd Advertising for RFT 595—panel of trade contractors for small building works in the NT

23,895

HMA Blaze Pty Ltd Advertising for RFT 594—panel of trade contractors for small building works in the NT

23,895

HMA Blaze Pty Ltd Advertising for NT Emergency Response—four page information advertorial

37,134

HMA Blaze Pty Ltd Advertising for Cadastral Survey 20,553

HMA Blaze Pty Ltd Advertising for Increasing Social Housing Supply—Request for Information

68,283

HMA Blaze Pty Ltd National Indigenous radio advertising 15,770

HMA Blaze Pty Ltd Advertising for Disability Supported Accommodation Program—Notice of National Consultations

79,799

HMA Blaze Pty Ltd Advertising for the Source Website 18,150

HMA Blaze Pty Ltd Advertising for International Day of People with Disability (IDPwD)

22,650

HMA Blaze Pty Ltd Advertising for Bounty Bags—Mother to Be 22,308

HMA Blaze Pty Ltd Advertising of studio production with Indigenous talent 11,165

HMA Blaze Pty Ltd Advertising NT Emergency Response 72,729

HMA Blaze Pty Ltd Advertising for NT new pornography laws 21,544

HMA Blaze Pty Ltd Radio advertising for NT new pornography laws 12,326

HMA Blaze Pty Ltd Advertising for NT new pornography laws—post September 14 message

33,231

continued


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HMA Blaze Pty Ltd Advertising for NT Emergency Response 80,905

HMA Blaze Pty Ltd Advertising for eSub: Program Funding Submissions 2008–09—Indigenous Whole-of-Government Programs

68,213

HMA Blaze Pty Ltd Advertising for Australia/Switzerland Social Security Agreement

28,485

HMA Blaze Pty Ltd Advertising of Request for Tender for the provision of Project Advisory and Management Services for Indigenous Housing and Infrastructure Programs

30,106

HMA Blaze Pty Ltd Advertising for NAIDOC week poster competition 11,388

HMA Blaze Pty Ltd Advertising EOI—New Supported Employment places for disability

28,865

HMA Blaze Pty Ltd Advertising for FaHCSIA Compass Graduate Program recruitment

42,169

HMA Blaze Pty Ltd Advertising for IDPwD Awards 32,447

HMA Blaze Pty Ltd Advertising for 2007–08 WLDP Grants 26,797

HMA Blaze Pty Ltd Advertising for National Disability Conference Funding Program

26,861

HMA Blaze Pty Ltd Radio advertising for CDEP 53,525

HMA Blaze Pty Ltd Advertising for contributions to tackling homelessness 27,966

HMA Blaze Pty Ltd National Indigenous radio advertising—targeting women, men and youth

80,000

HMA Blaze Pty Ltd National Indigenous newspaper advertising—targeting women, men and youth

16,853

HMA Blaze Pty Ltd Supplementary national Indigenous advertising promoting Indigenous leadership programs and opportunities

46,975

HMA Blaze Pty Ltd Advertising for National Council to Reduce Violence Against Women and Children

30,618

HMA Blaze Pty Ltd Advertising for New Mother Bag—Keys to Living Together

108,790

HMA Blaze Pty Ltd Advertising for Opportunity to Provide Autism Early Prevention Services

57,936

continued




HMA Blaze Pty Ltd Advertising for Helping Children with Autism Package Workshop

61,592

HMA Blaze Pty Ltd Advertising for Applications for the Personal Helpers and Mentors Program

121,812

HMA Blaze Pty Ltd COAG Mental Health—Respite Care Round 1 82,867

HMA Blaze Pty Ltd Advertising for Broadband for Seniors 25,595

HMA Blaze Pty Ltd First round of advertising for the Domestic Violence Helpline Tender

17,900

HMA Blaze Pty Ltd Television advertising for Sorry Day event 12,542

HMA Blaze Pty Ltd Advertising for Indigenous Leadership Program 15,770

HMA Blaze Pty Ltd Advertising for NT Emergency Response new pornography/alcohol laws

72,729

HMA Blaze Pty Ltd Advertising for Indigenous Leadership Program 57,963

HMA Blaze Pty Ltd Advertising for Carer Payment Review 139,008

Total 3,056,085


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Table 4.16 FaHCSIA—expenditure on market research, 2007–08


Blue Moon Research & Planning Pty Ltd*

Developmental research to test social and community messages among the Australian community in the event of a human influenza pandemic

170,830

Blue Moon Research & Planning Pty Ltd

Office for Women Respectful Relationships 185,185

Colmar Brunton Social Research*

Improving market perception of business services in the business to business market

70,000


Income Management Debit Card—Concept testing 50,000


Market Testing Do It Yourself Marketing Kit for business services

31,500

Di Marzio Research* Market Research on future planning information material for carers

168,190

Open Mind Research Group Pty Ltd*

Research into publications for the Senior and Means Test Branch

44,863

Orima Research Pty Ltd* Qualitative research to explore experiences of the review process among Carer Allowance and Carer Payment recipients

63,980

TNS Social Research Office for Women website review 43,945

Total 828,493

* This consultant is also listed in Appendix 4—Consultancy and contract details, see page 352


appendix 4: ConsultanCy ContraCt detailsFaHCSIA’s responsibility for both policy matters and the delivery of government services often requires the use of consultant expertise. Consultants are generally engaged when particular specialist expertise is necessary, sufficiently skilled expertise is not immediately available in-house, or independent advice on an issue is required.

The services provided by consultants include information gathering, research, data analysis, customer surveys, different types of financial activities and the provision of technical expertise.

The engagement of consultants is carried out in the same manner as the Department’s other procurement activities and is consistent with the Commonwealth Procurement Guidelines and the Department’s Chief Executive Instructions. The priority is to obtain value for money. Competitive processes are, as far as possible, used for the selection of consultants, and the Chief Executive Instructions contain guidelines for the approval of expenditure.

Unless specifically exempt from reporting requirements, the Department must gazette, on AusTender, all new contracts valued at $10,000 or over. During 2007–08, FaHCSIA did not have any contracts exempt from the gazettal requirement.

Information on Australian Government consultancies and contracts can be found on the AusTender website: www.tenders.gov.au.

Categories of purposeBased on the categories currently used in AusTender (the government online contract reporting system), the main purposes (by value), for which new consultancies were let in 2007–08 were:

business administration services (approx 36 per cent) ◗

management and business professionals and administrative services ◗

(approx 35 per cent)

management advisory services (approx 4 per cent) ◗

community and social services (approx 5 per cent) ◗

legal services (approx 4 per cent) ◗

computer services (approx 4 per cent) ◗

human resources services (approx 3.5 per cent) ◗

other (approx 8.5 per cent). ◗


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New consultancies of $10,000 or moreTable 4.17 below sets out details of new consultancies let to the value of $10,000 or more during 2007–08.

Table 4.17 FaHCSIA (including SSAT) consultancy services let during 2007–08 of $10,000 or more

Consultant name DescriptionContract price ($)

Selection process

Justification(1)

3 Dimensional Consulting Pty Ltd

Consultancy service for enhancements to Appeals Management Systems for Windows (AMSWIN) (registration and processing of CSA appeals)

66,696 Select (panel)

A, D

ACER Child Assessment Instrument, “Who Am I and Renfrew”—scoring and analysis of completed forms

57,525 Direct B

Acumen Alliance ACT Pty Ltd

Reconciliation of NTER Assets Register 22,275 Open D


Management Accounting 12,760 Open D


Probity Services 15,000 Select (panel)

C

Aideen Gallagher Autism Spectrum Disorders Advisory Group Member

30,000 Direct D

Allen Consulting Group

Community Investment Research Project 316,250 Select (panel)

D


International Review of future planning provisions


A, C, D


Post Implementation Review of the Inclusion and Professional Support Program

64,950 Open C

Altis Consulting FRSP Online Hyperion Reports 54,500 Select (panel)

D

Anecdote Pty Ltd Provision of ‘SenseMaker’ software and related services for analysing the qualitative data for the Longitudinal Study of Indigenous Children (LSIC)

87,784 Direct B, E

continued


Table 4.17 FaHCSIA (including SSAT) consultancy services let during 2007–08 of $10,000 or more continued


Selection process

Justification(1)

ANU Enterprise Research piece: Exploring time series changes in the number of children living in families reliant on income support

66,000 Direct E

Applied Economics (Canberra) Pty Ltd

Research the cost of providing Family Day Care and In Home Care across different geographical area

170,500 Open C

ARTD Management and Research Pty Ltd

Playgroup Program Evaluation 162,392 Open C


FaHCSIA Standard Performance Framework

45,000 Open A


Consultancy 29,050 Open D


Provide expert advice on the development of a streamlined performance framework which encompasses the three COAG Mental Health initiatives


D


National Disability Advocacy Program (NDAP) Quality Improvement sector feedback facilitation and analysis project


E


Consultancy to develop a NDAP Quality Strategy Handbook and prepare and deliver a briefing session for the Joint Accreditation System for Australian and New Zealand (JAS-ANZ) Technical Committee


E

Ascent Governance Pty Ltd


Ascent Governance Pty Ltd

Assistance with annual Fringe Benefits Tax

98,462 Open A, E

Austin Sweeney Prescribed Bodies Corporate Good Governance Guide

39,600 Open D

Australian Charities Fund

FaHCSIA Workplace Giving Program 11,000 Select (panel)

D

continued


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Selection process

Justification(1)

Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS)

Research—Visitors fund—Covering mental health and youth aspirations and transitions


E

Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS)

Contextual profiles of the NTER and Cape York communities

232,200 Open D

Australian Institute of Family Studies

Families Week Report 55,000 Direct C

Australian Institute of Health and Welfare (AIHW)

Supported Accommodation Assistance Program (SAAP) Data Collection

2,034,277 Direct B


SAAP Evaluation Projects 50,403 Direct D


Younger People in Residential Aged Care (YPIRAC) data sets and collection process

132,536 Direct B, D


Commonwealth State Territory Disability Agreement (CSTDA)—Data Agency (On-going costs associated with the provision of data)

220,000 Direct A, B, C, D, E


Provision of information management and Statistical Services

50,000 Direct C


Develop a set of performance indicators for the Cape York Welfare reform trials


E

Australian Institute of Management

Corporate Social Responsibility Services 121,000 Select (panel)

A

Australian National University

Situation analysis of alcohol management at Elliott, Epenarra, Tennant Creek and Canteen Creek


E

continued




Selection process

Justification(1)

Australian National University, Centre for Aboriginal Economic Policy Research

Research Report—Indigenous Populations

1,332,870 Select (panel)

C

Australian Public Service Commission

Scribe service 10,223 Direct C

Australian Rural Accounting

ORATSIC Governance Information session and constitution redesign work—Palm Island

15,840 Open D


Coen Post Incorporation Governance session—training

10,325 Open D


ORATSIC Governance information session—training

16,631 Open D

Beaconhill Consulting

Strategic, technical and financial services for the Increasing Social Housing Supply Request for Information

79,260 Direct D

Blackink Writing and Consultancy

Analysis of the Public Submissions to the Green Paper


A

Blackink Writing and Consultancy

Editor for Green Paper on homelessness and analysis of the public submissions to the Green Paper

12,320 Direct A

Blake Dawson Review of Child Support Agency (CSA) case management processes

209,557 Open A, D

Blue Moon Research & Planning Pty Ltd*

Developmental research to test social and community messages among the Australian community in the event of a human influenza pandemic


C

Burdon Torzillo & Associates Pty Ltd

Two-day Constitutional Redesign Workshops in Alice Springs

35,000 Open D


Post-administration—Training 13,079 Open D


Training 29,358 Open D

continued


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Selection process

Justification(1)


Assistance to Nauiyu Nambiyu Land Trust (NNLT) in considering and management of land tenure matters leading up to the expiration of its current lease over the Nauiyu Nambiyu Township


D

Business & Community Pty Ltd

ORIC Constitution Redesign 11,400 Open D

Business & Community Pty Ltd

Governance information Training 19,000 Open D

Business Aspect Pty Ltd

FaHCSIA Electronic Document and Records Management System (EDRMS) Solution Architecture

37,268 Open D

Business Journey 2008 FBT Review and Audit 18,182 Open C

C A Mauk and Associates

Advice/support to Group Manager on governance arrangements


D

Centre for Health Service Development, University of Wollongong

Assist development of new Carer Payment (child) assessment tool


E

Change Management Group

Support to Internal Audit and Fraud Services

44,000 Direct E

Charles Darwin University

Community (Belyuen Community) Appraisal Report. This involved a one-off short term task


D

Charles Darwin University

Development of intellectual output—collection of quantitative/qualitative statistical information


B

Collins Anderson Management

Development of a preliminary business plan for the prospective MacDonnell Shire Council


C

Colmar Brunton Social Research

Provision of consultancy services for the White Paper on homelessness

79,620 Open D



continued




Selection process

Justification(1)


Desk Top Review of Reports and Products 71,148 Open C


Income Management Debit Card—Concept testing

50,000 Select C, D


Baseline Community Profile—Galiwinku 50,265 Select (panel)

B

Cordelta Specialised Taxation Services 57,110 Select (panel)

D

Courage Partners Evaluation of Indigenous Leadership program


A, D

Courage Partners Research—the design and development of a comprehensive evaluation framework for the process, impact, and outcome of a range of strategies currently being implemented to address petrol sniffing in remote Indigenous communities


D

Courage Partners Research—write up of the Evaluation Ideas workshop


D

Courage Partners Research—development of the program logic and evaluation framework for the Cape York welfare trials


D

Courage Partners Evaluation of Child Disability Assessment Tool (CDAT) and Adult Disability Assessment Tool (ADAT)


C

Cultural & Indigenous Research Centre Australia (CIRCA)

Baseline Community Profile—Mornington Shire Queensland

48,600 Open D

De Castro & Sullivan

S453-1 Exams 32,340 Open D

Deacons Projects Probity services on AIFS Research proposal

20,460 Open A

Deacons Projects FRSP online privacy impact assessment 21,120 Open C

continued


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Selection process

Justification(1)

Deborah Durnan Remote introductory corporate governance workshops

16,200 Open D

Deborah Durnan Remote introductory corporation—training

13,634 Open D

Deborah Durnan Deliver governance workshop—training 34,998 Open D

Deborah Durnan Refresh regional introductory to corporate governance workshop—training

36,000 Open D

Deborah Durnan Introductory corporate governance—training

48,240 Open D

Deloitte Touche Tohmatsu

Audit Risk and Fraud Services 460,000 Open A, D


Provision of consultancy re: ORIC CATSI Act Implementation Project—Systems build

5,916,636 Open D


Assistance to an Alice Springs Ngaanyatjarra Pitjantjatjara Yankunytjatjara (NPY) Women’s Council to identify opportunities for administrative streamlining


D


FOFMS post Implementation review—processes

76,710 Open D

DFK Kidsons The Department, in coordination with the Department of Education Science and Training (DEST) and the Department of Communication, Information Technology and the Arts (DCITA), funded an independent review of the current and projected financial position of the Gap Youth Centre (GYC)


D

DGR Consulting PTY LTD

Advice on the development of performance indicators

27,400 Direct D

Di Marzio Research P/L*

Market Research on future planning information material for carers


A, C, D

Dimension Data Australia Pty Ltd

Services for Targeted Network Review 24,420 Direct D

continued




Selection process

Justification(1)

Disability Studies and Research

Review of the Information Kit for Disability Employers


D

Dr Helen McKenna Develop benchmarks for Indigenous access and take-up rates in mainstream programs and services administered by FaHCSIA as required under FaHCSIA’s Reconciliation Plan, 2007–08

22,000 Direct D

Dr Jacqueline Roberts

Autism Spectrum Disorders Expert Reference Group

30,000 Direct D

Dr Michael Cooke Provision of consultancy services in relation to the Indigenous interpreters project

66,030 Direct D

e-Centric Communications

Portal programming 24,750 Select (panel)

A, D

Energetica Pty Ltd Homelessness Clearinghouse—development and maintenance

491,202 Open D

Enmark Business Advisors Pty Ltd

S453-1 Exams (3) Bulabula, Yuyung, Yilli 39,693 Direct D

Enmark Business Advisors Pty Ltd

Examination for community development and child protection

31,598 Open D

Ernst & Young Treatment of investment returns Aboriginal and Torres Strait Islander Land Account

15,000 Open E

Ernst & Young Review Aboriginal Hostels 112,521 Open A, D

Forensic Digital Services

Provide Computer Forensic Support 60,500 Direct D, E

Forensic Digital Services

Provide Computer Database and E-Discovery Support

55,000 Direct A, E

Foundation for Rural and Regional Renewal

Community Engagement Program Services


D

Gail Mulcair Autism Spectrum Disorders Advisory Group Member

30,000 Direct D

continued


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Selection process

Justification(1)

Geoscience Australia

Family Relationships Centre Maps 36,888 Open A

Global Value Xchange PTY LTD

Training Cert IV Blocks 3—training 45,283 Open D

HannahFyre Enterprises

Children’s Services Program Assistance 26,400 Select (panel)

C

HannahFyre Enterprises

Develop overarching strategy and project management plan and process integration for implementation of the ‘Helping Children with Autism’ package


D

Haystac Public Affairs

Implementation of the National Youth Week 2008 national communication strategy

239,217 Open E

Hoholt Financial Consulting Pty Ltd


Hope Reviews/Gemtil

Provide Management direction and leadership to Branch/Project while recruitment for position was being undertaken

128,000 Direct D

Horizons Education & Development

Certificate IV in Business Governance—Training

24,551 Open D


Certificate IV Training in Business Governance—Training

34,194 Open D


Plan and deliver the Certificate IV in Business Governance—Training

34,688 Open D


Plan and deliver Introduction to Corporate Governance—Training

76,531 Open D

Howie Herring & Forsyth

Project management services for the refurbishment of SSAT New South Wales Office


A, D


Project management services for the refurbishment of SSAT Australian Capital Territory Office


A, D

continued




Selection process

Justification(1)


Project management services for the relocation and refurbishment of SSAT Queensland Office


A, D

Hyperware Consulting Pty Ltd

Configuring and programming of servers and the web


A, D

Inner North Consulting Pty Ltd

Business analysis and project management

95,920 Direct D, E

Inner North Consulting Pty Ltd

Business analysis and project management

212,718 Direct D, E

IntentMC Pty Ltd Training workshops 15,400 Open D

Joint Accreditation System of Australia and New Zealand (JAS-ANZ)

Provision of consultancy services to develop a National Disability Advocacy Program JAS-ANZ auditing procedure

52,360 Direct E

Kamira Stacey Consulting Pty

HR related investigations for OHS/Code of Conduct

14,850 Open C

Kavanagh Consulting

Community engagement ICGW workshop 1 and 2 Balgo

29,948 Open D

Kavanagh Consulting

Remote three day introductory training 16,768 Open D

Kavanagh Consulting

Community engagement ICGW—Training 17,085 Open D

Korda Mentha S453-1 Exams 12,870 Open D





KPMG New disability supported employment places

53,460 Open A

KPMG FOFMS TRA Update-Enhancement Release 5

19,751 Open C

KPMG Review of BAS, Internal controls GST 12,500 Open C

continued


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Selection process

Justification(1)

KPMG Assistance with financial statement processes

48,047 Open A

KPMG ICC Implementation Review 274,415 Select (panel)

D

KPMG Financial viability and business case assessment for new disability supported employment services


A

Langford Consultancy



Review Balkanu Project 55,049 Select (panel)

D


Review Cape York Partnerships 57,311 Select (panel)

D

Lanier Voice Provision of voice recording system for CSA appeals

71,724 Open A,D, E

Lindsay J Roberts FCA


Lindsay J Roberts FCA

Examination of Warringu Aboriginal and Torres Strait Islanders Corporation

26,400 Open D

Marg Cranny & Assoc

Production and evaluation of manuals for Indigenous Leadership program


C

Max Shanahan & Associates Pty Ltd

Provision of consultancy services 16,500 Direct D

Media Team Australia

Promotion of corporate social responsibility in media


D

Michael Lennon Professional Services

Independent advice for the National Affordable Housing Agreement

57,713 Direct D

Morgan Disney & Associates Pty Ltd

SRA Implementation Review 117,260 Select (panel)

D

MP Consulting Planning for drug and alcohol 172,000 Select (panel)

D

Nash Management Group

Project management services for the refurbishment of SSAT Tasmanian Office


A, D

continued




Selection process

Justification(1)

National Australia Day Council

Sponsorship for Young Australian of the Year Award, National Australia Day 2008


D

National Centre for Social and Economic Modelling (The University of Canberra)

Head agreement for Micro-simulation modelling and related services for the period 2007–10

456,534 Select E

Nicole Rogerson Autism Spectrum Disorders Advisory Group Member

30,000 Direct D

Nous Group Consultancy services/advice to Disability Investment Group


D

Novell Pty Ltd Consulting services for Network Operating System upgrade


A, D

Oakton Services Pty Ltd

Audit, risk and fraud services 1,500,000 Open A, D

Objective Corporation Ltd

Consultancy service for provision of EDRMS services

177,667 Open A,D, E

O’Brien Rich Research

Child Care Links Program Evaluation 2007

157,520 Open C

Open Mind Research Group*

Market testing seniors publications 152,845 Open C

Opus Qantec McWilliam Pty Ltd

Development of a scope of works for the Nguiu cemetery upgrade project, in consultation with traditional owners and key stakeholders


D

Orima Research Pty Ltd*

Qualitative research to explore experiences of the review process among Carer Allowance and Carer Payment recipients


C

Orima Research Pty Ltd

Research services for project entitled ‘Carer Payment Recipients and Workforce Participation’

24,750 Open C


Homelessness White Paper 259,347 Open C

continued


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Selection process

Justification(1)


Research into review experiences of Carer Allowance and Carer Payment recipients

64,480 Open C


Data analysis 15,950 Open D

Peoplebank Consultancy 31,680 Select (panel)

A

Performance Vision FRSP Online Hyperion Reports 22,378 Select (panel)

D

Perks Audit and Assurance


Policy & Management Advisory

Independent advice for national affordable housing agreement

57,713 Direct D

Preemptive Consulting Pty Ltd

Consulting services for Network Infrastructure


A, D

Pricewaterhouse Coopers

Audit Risk and Fraud Services 420,000 Open A, D

Professor Tony Attwood

Autism Spectrum Disorders Expert Reference Group

30,000 Direct D

Pro-Safety Consultants Pty Ltd

Consultancy services for the Unified Access Control System Project and Tuggeranong Office Park Access Control Project

72,000 Open A, D

Providence Consulting Group

Northern Territory Emergency Response Implementation Plan

57,875 Open A

Queensland University of Technology

Academic and administrative support for the Youth Services Action Research Committee

16,500 Direct D

Reid Campbell Project management services for the relocation and refurbishment of SSAT Victorian Office


A, D

Reid Campbell Project management services for the relocation and refurbishment of SSAT National Office


A, D

continued




Selection process

Justification(1)

Reid Campbell Project management services for the relocation and refurbishment of SSAT Sydney Office


A, D

Results Consulting Job analysis of SSAT positions 68,280 Select (panel)

A, D

Richardson O’Rourke Consulting Pty Ltd

ORIC Organisation Review 16,016 Select (panel)

D

RogenSi Pty Ltd Advisory services for strategic communications relating to the Northern Territory Emergency Response


A,D, E

Ron Hunt Autism Spectrum Disorders Advisory Group Member

30,000 Direct D

Roy Morgan Survey design and development for the Longitudinal Study of Indigenous Children (LSIC) Survey

1,746,959 Open B

RPR Consulting Pty Ltd

FRSP Approval Requirement 11,275 Direct C


Facilitation of community consultation meetings to develop a national child protection framework


C


Implementation review to determine best practice strategies to inform future program design/practice for Personal Helpers and Mentors Program


D


Strategic Planning and development 35,200 Open D

Rural Solutions Rulebook Re-design and Governance Training

15,480 Open D

Scolari Comerford Chartered Accountants

Examination of Bagan Aboriginal Corporations

14,850 Open D

Senatore Brennan Rashid

S453-1 Exams (3) Redfern, South, National, Sydney

15,000 Open D

continued


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Selection process

Justification(1)

SGS Economics Communities in Crisis 124,307 Select (panel)

D

Social Compass Baseline Community Profile—East Kimberley

247,002 Open D

Stamford Interactive

Information architecture and usability design for www.fahcsia.gov.au


B

Stone Throw Consulting

Provision of investigative services 18,900 Open D

Stones Throw Consulting

Independent investigative services 12,825 Select (panel)

D

StratSec.Net Pty Ltd

FaHCSIA IT architecture review 15,800 Select (panel)

C

Swinburne University of Technology

NPY Women’s Council and Young Women Corporations—training

10,296 Open D


South Australia Certificate—training 22,146 Open D


Development of training materials and curriculum—training

72,275 Open D

Taylor Fry Consulting Actuaries

To undertake a study of Age Pension, Carer Payment, Pension Debts in accordance with proposal for exploratory analysis of debt repayments


A

Team Systems Pty Ltd

Facilitation of Convention on the Elimination of all forms of Discrimination Against Women (CEDAW) Roundtables

13,860 Open C


Consultancy support for Advocacy Reform and Management Section Planning Workshop

12,000 Direct E


Property management, tenancy management, tenancy support services—support Australian Government/Northern Territory Government planning for above


A, D

continued




Selection process

Justification(1)

Templeton Galt Pty Ltd

Consultancy services to assist in the preparation of RFT documentation for a service provider tender

172,800 Open A, D

The Infants’ Home (Wendy Foote)

Recording proceedings of community consultation meetings and written community submissions to develop a national child protection framework


C

TNR Financial Services Pty Ltd

Provision of consultancy services 12,650 Open D

TNR Financial Services Pty Ltd

S453-1 Exams (3) Buyinbin, Gungyah, Bulgarr

16,500 Open D

TNS Social Research

Research—To design and test an online survey for Government Business Managers using the National Indigenous Information System and to analyse and report on the final survey results


D

TNS Social Research*

Office for Women website review 43,945 Select B

Tony Blunn AO Independent review into circumstances surrounding the acquisition of NTER staff accommodation

60,000 Direct C

University of New South Wales—Social Policy Research Centre

Provision of contract in relation to Quality of Life Outcomes Reporting for Younger People with Disability in Residential Aged Care

53,697 Direct B, D

University of Queensland

Provision of services in relation to the development of an outcomes measurement framework for the Personal Helpers and Mentors Program


E

Urbis JHD Provision of consultancy services in relation to the Petrol Sniffing Strategy

82,947 Open C

Urbis JHD Evaluation of Family Relationship Services for Humanitarian Entrants (FRSHE) initiative


C

Veda Advantage Real Estate Measure—Property Value Data

231,000 Direct D

continued


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Selection process

Justification(1)

Wallis Consulting Group Pty Ltd

Consultancy services 76,953 Select (panel)

D

WalterTurnbull Review of financial and governance position of Disability Employment Action Centre (DEAC)

22,000 Open D

WalterTurnbull Scope and develop systems and procedures for assets management

55,000 Open D

WalterTurnbull Provision of financial services 25,000 Open D

WalterTurnbull FOFMS Project Post Implementation Review

104,500 Open D

WalterTurnbull Provision of project management services


C

WalterTurnbull Conduct a full organisation review of the Disability Action Centre (DEAC) and the advocacy arm of DEAC known as the Association of Employees with Disability


D

WalterTurnbull Provision of financial analysis report 16,500 Select (panel)

A

Yellow Edge Pty Ltd Conference facilitation 12,800 Open D

Yellow Edge Pty Ltd Review and improve the governance workshop—Training

27,390 Open D

Yellow Edge Pty Ltd Review of Larakia Nation Aboriginal Corporation to assess financial and operational sustainability. Involved a one-off short term task requiring professional knowledge


D

Total 27,591,226

* Consultants also appear in Appendix 3—Advertising and market research

(1) Justification for decision to use consultancy:A. skills currently unavailable within FaHCSIAB. requirements for collection of quantitative/qualitative statistical informationC. requirement for independent or impartial research/assessment by an independent organisationD. requirement for specialist/professional expertiseE. consultant is recognised as an expert in the field and uniquely able to provide the required services.


appendix 5: disCretionary grantsTable 4.18 FaHCSIA Discretionary Grants programs 2007–08

Program name Program descriptionOutput Group

Aboriginals Benefit Account (ABA)—Payments under section 64(4) of the Aboriginal Land Rights (Northern Territory) Act 1976

Funding for projects that provide benefits to Aboriginal people living in the Northern Territory in the areas of economic development, land and sea management, community enhancement, scholarship and sponsorship in education and leadership, and ceremonial and funeral support.

1.2

Combating Petrol Sniffing Funding to reduce the incidence of substance abuse in declared petrol sniffing strategy zones by addressing prevention, early intervention and treatment issues, and tailored support packages to communities experiencing the impact of substance abuse.

1.2

Community Development Employment Projects1

Funding for unemployed Indigenous people to provide participation opportunities through activities that develop their skills and improve their employability in order to achieve economic independence.

1.2

Community Engagement Funding to support volunteering, developing leadership, mentoring and life skills, strengthening ties between business and the community to improve outcomes for individual, families and to strengthen communities.

4.4

Community Housing and Infrastructure

Funding to supplement the efforts of state and territory governments to provide rental housing, municipal services and environmental health-related infrastructure in Indigenous communities.

1.2

Family Relationships Funding to support Australian families to have healthy, resilient relationships, through times of family change and stress.

3.1

Financial Management Funding to improve the financial self-reliance and wellbeing of individuals and families.

4.2

Homelessness and Housing Funding to support initiatives aimed at improving responses to the causes and outcomes of homelessness and to improve housing affordability.

4.1

Indigenous Communities Strategic Investment

Funding to support Indigenous communities to implement identified priorities and enable tailored responses to local community needs, particularly where there is a clear commitment to share responsibility between government and community.

1.2

continued


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Table 4.18 FaHCSIA Discretionary grants programs 2007–08 continued


Indigenous Women’s Program (component of Indigenous Leadership)

Funding to enhance Indigenous women’s leadership, representation, safety, wellbeing and economic status.

1.2

Mental Health Funding to deliver community based projects to assist families, carers, children and young people affected by mental illness, with a particular focus on Indigenous families and those from culturally and linguistically diverse backgrounds.

2.2

Native Title and Land Rights Funding to assist Indigenous Australians to exercise their legal rights in respect to land, sea and Native Title.

1.2

Northern Territory Emergency Response

Funding for a whole-of-government response to coordinate welfare reform, employment, law and order, supporting families and housing and land reform in Indigenous communities.

1.2

Parenting Funding to promote and support the positive development and wellbeing of children in the early years, with a focus on vulnerable children. This is achieved through the provision of early intervention, prevention and capacity building initiatives to support and strengthen families.

3.1

Payments to Universities and other Organisations for special studies and research

Funding for Indigenous research to enable FaHCSIA and the Australian Government to develop sound evidence-based policy and programs across a broad realm of social and economic areas.

1.2

Public Awareness Funds initiatives that raise public awareness in the wider community of Aboriginal and Torres Strait Islander issues and culture. Includes funding to conduct the annual National Aborigines and Islanders Day Observance Committee (NAIDOC) community celebrations.

1.2

Services for People with Disability

Funding to improve the economic and social participation of people with disability by providing supported employment, improving access to information, and assisting with access to services. Funding also for assisting children with autism.

2.2

continued


Table 4.18 FaHCSIA Discretionary grants programs 2007–08 continued


Support for Carers Funding to assist carers to continue in their caring role and to prepare for life after caring responsibilities end through respite and information services for young carers and peer support groups for parents of young children with disability.

2.3

Support for Victims of Trafficking

Funding to provide individualised case management services to victims of trafficking of persons including assistance with accommodation, legal advice, counselling, training and social support.

2.5

Women’s Leadership and Development

Funds initiatives to build women’s capacity to take on greater leadership responsibilities, communication and consultation activities with women’s groups. Also funds research issues relevant to women and activities that recognise the achievement of women in all sectors of society.

2.5

Women’s Safety Agenda Funding to address violence against women in four broad themes—prevention, health, justice and services. Together they aim to decrease the impacts of domestic violence and sexual assault upon the community.

2.5

Youth Engagement2 Funding that improves the connection of young people with their family, community, education, training and employment.

2.4

1 Transferred from Department of Education, Employment and Workplace Relations in December 2007 as part of the machinery of government changes that followed the November 2007 election

2 Some grants within the youth engagement program e.g. mentor marketplace were transferred to Department of Education, Employment and Workplace Relations as part of the machinery of government changes that followed the November 2007 election.

* Note: This table provides a list of programs that fund organisations using discretionary grants. There is a Discretionary Grants Central Register administered by the Department of Finance and Administration in which agencies are required to register discretionary grants. All discretionary grants administered by FaHCSIA have been listed in this register.

Performance information about FaHCSIA’s outcomes and outputs can be found in Part 2 performance reporting, see page 41 of this report.


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appendix 6: Freedom oF inFormationFreedom of information (FOI) requests are administered by FaHCSIA in accordance with the Freedom of Information Act 1982. Supplementary material may be used to support the handling of FOI requests. This includes FOI Guidelines that are available from: www.pmc.gov.au.

Table 4.19 FaHCSIA—freedom of information: Number of requests 2007–08

Requests carried over from 2006–07

Requests received in

2007–08

Requests finalised in 2007–08 (including

withdrawn)

Requests transferred to

other agencies

Requests outstanding for

2007–08

12 36 39 2 7

Procedures for gaining access to documents are outlined in Part 3 of this report.

Functional statementThis functional statement is published to meet the requirements of section 8 of the Freedom of Information Act 1982.

FunctionsThe broad functions of the Department are described in the departmental overview of this report. The portfolio legislation is listed in the Administrative Arrangements Order and set out in Appendix 7. The Administrative Arrangements Order is available at: www.pmc.gov.au.

Arrangements for outside participation in policy developmentBodies or persons outside the Commonwealth administration may participate in the formulation of policy by the Department or in the administration of its enactments or schemes.

These bodies include:

Aboriginals Benefit Account Advisory Committee ◗

Australian Families and Children’s Council ◗

Child Support National Stakeholder Engagement Group ◗

Commonwealth Advisory Committee on Homelessness ◗

Commonwealth–State Ministers’ Conference on the Status of Women ◗


Community and Disability Services Ministers’ Conference ◗

Community Services Ministers’ Advisory Council ◗

Consultative Forum for Aboriginal and Torres Strait Islander Fund ◗

Disability Investment Group ◗

Disability Standards Review Panel ◗

Emergency Relief State Advisory Committees ◗

Health, Community and Disability Services Ministers’ Councils ◗

Housing Ministers’ Advisory Committee ◗

Housing Ministers’ Conference ◗

Indigenous Land Corporation ◗

Ministerial Council for Aboriginal and Torres Strait Islander Affairs ◗

Ministerial Council on Gambling ◗

National Council to Reduce Violence against Women and their Children ◗

National Housing Supply Council ◗

National Youth Leadership Group ◗

Northern Territory Emergence Response Review Board ◗

Northern Territory Emergence Response Review Expert Group ◗

Northern Territory Emergence Response Taskforce ◗

Repatriation Reference Committee ◗

SAAP National Coordination and Development Committee ◗

Standing Committee of Commonwealth, States, Territories and New Zealand ◗

Women’s Advisers

Standing Committee of Officials for Aboriginal and Torres Strait islander Affairs ◗

Stronger Families and Communities Partnerships ◗

Torres Strait Islander Regional Authority. ◗


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Table 4.20 FaHCSIA freedom of information contact officers and details

FaHCSIA office FOI Coordinator contact details

FaHCSIA National Office FOI Coordinator PO Box 7576 Canberra Business Centre ACT 2610 Phone: (02) 6244 7421 Fax: (02) 6244 7955

NSW State Office FOI Contact Officer GPO Box 9820 Sydney NSW 2001 Phone: 1300 653 227 Fax: (02) 8255 7799

Victorian State Office FOI Contact Officer PO Box 9820 Melbourne VIC 3001 Phone: 1300 653 227 Fax: (03) 8626 1217

Queensland State Office FOI Contact Officer PO Box 2018 Townsville QLD 4810 Phone: 1300 653 227 Fax: (07) 4772 4436

South Australian State Office FOI Contact Officer GPO Box 9820 Adelaide SA 5001 Phone: 1300 653 227 Fax: (08) 8400 2199

Western Australian State Office FOI Contact Officer GPO Box 9820 Perth WA 6848 Phone: 1300 653 227 Fax: (08) 9229 1566

Tasmanian State Office FOI Contact Officer GPO Box 9820 Hobart TAS 7001 Phone: 1300 653 227 Fax: (03) 6211 9304

Australian Capital Territory Office FOI Contact Officer PO Box 7576 Canberra Business Centre ACT 2610Phone: 1300 653 227Fax: (02) 6244 7955

Northern Territory Office FOI Contact Officer GPO Box 9820 Darwin NT 0801 Phone: 1300 653 227 Fax: (08) 8936 6399


Table 4.21 FaHCSIA freedom of information: Categories of documents held by the Department

ministerial, interdepartmental and general correspondence ◗

briefing papers and submissions prepared for the Minister* ◗

Cabinet documents, Cabinet submissions and associated briefs ◗

documents relating to questions in Parliament and related replies ◗

documents prepared for the Executive Council ◗

records of speeches, public addresses, discussion papers and other statements made ◗

by the Minister*

media releases by the Minister* or the Department ◗

papers and records relating to internal administration, including working drafts, ◗

statistical records, facsimiles, as well as records relating to human and financial resource management

policy documents ◗

requests for legal advice, legal advice given and other related legal documents ◗

documents relating to new and amending legislation, including drafting instructions ◗

and draft legislation

documents relating to program administration ◗

papers relating to meetings (agenda, minutes and reports) ◗

research and investigation papers ◗

tender documents ◗

funding agreements, contracts and Deeds of Standing Offers. ◗

* Where the term Minister appears in the list, it includes a reference to the Minister for Families, Housing, Community Services and Indigenous Affairs, the Hon Jenny Macklin, MP; the Minister for Housing and Minister for the Status of Women, the Hon Tanya Plibersek, MP; and the Parliamentary Secretary for Disabilities and Children’s Services, the Hon Bill Shorten, MP.


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Access to documentsForms and leaflets relating to FaHCSIA payments and services delivered by Centrelink are freely available from Centrelink or the Family Assistance Office.

The Department holds publicly available documents, which are either free of charge upon request or available for purchase. The Department, in accordance with the provisions of section 9 of the Freedom of Information Act 1982, has lodged a statement with the National Archives of Australia listing the documents that are available from the Department. The statement is available at: www.naa.gov.au.

Enquiries and requests to obtain access to publicly available FaHCSIA documents should be directed to 1800 050 009 (freecall).


appendix 7: legislationAt 30 June 2008, FaHCSIA’s programs were administered under the provisions of the following Acts and parts of Acts for which the Minister for Families, Housing, Community Services and Indigenous Affairs is responsible for under the Administrative Arrangements Order:

A New Tax System (Family Assistance) Act 1999 ◗ , except to the extent administered by the Minister for Education, the Minister for Employment and Workplace Relations or the Minister for Social Inclusion

A New Tax System (Family Assistance) (Administration) Act 1999 ◗ , except to the extent administered by the Minister for Education, the Minister for Employment and Workplace Relations or the Minister for Social Inclusion

A New Tax System (Family Assistance and Related Measures) Act 2000 ◗ , except to the extent administered by the Minister for Education, the Minister for Employment and Workplace Relations or the Minister for Social Inclusion

A New Tax System (Bonuses for Older Australians) Act 1999 ◗ , Parts 1 and 5 insofar as they relate to Families, Housing, Community Services and Indigenous Affairs customers and Part 2

Aboriginal Affairs (Arrangements with the States) Act 1973 ◗

Aboriginal and Torres Strait Islander Act 2005 ◗ , except to the extent administered by the Minister for Finance and Deregulation

Aboriginal and Torres Strait Islanders (Queensland Discriminatory Laws) Act 1975 ◗

Aboriginal and Torres Strait Islanders (Queensland Reserves and Communities ◗

Self‑management) Act 1978

Aboriginal Land Grant (Jervis Bay Territory) Act 1986 ◗

Aboriginal Land (Lake Condah and Framlingham Forest) Act 1987 ◗

Aboriginal Land Rights (Northern Territory) Act 1976 ◗

Aboriginal Land Rights (Northern Territory) (Amendment) Act 2006 ◗

Child Support (Assessment) Act 1989 ◗ , except to the extent administered by the Minister for Human Services

Child Support Legislation Amendment (Reform of the Child Support Scheme— ◗

Initial Measures) Act 2006, except to the extent administered by the Minister for Human Services

Child Support Legislation Amendment (Reform of the Child Support Scheme—New ◗

Formula and Other Measures) Act 2006, except to the extent administered by the Minister for Human Services, the Minister for Education, the Minister for Employment and Workplace Relations or the Minister for Social Inclusion


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Child Support (Registration and Collection) Act 1988 ◗ , except to the extent administered by the Minister for Human Services

Commonwealth and State Housing Agreement Act 1945 ◗

Corporations (Aboriginal and Torres Strait Islander) Act 2006 ◗

Corporations (Aboriginal and Torres Strait Islander) Consequential, Transitional and ◗

Other Measures Act 2006

Data‑matching Program (Assistance and Tax) Act 1990 ◗

Disability Services Act 1986 ◗ , except to the extent administered by the Minister for Education, the Minister for Employment and Workplace Relations or the Minister for Social Inclusion

Employment and Workplace Relations Legislation Amendment (Welfare to Work and ◗

Other Measures) Act 2005, insofar as it relates to legislation administered by the Minister for Families, Housing, Community Services and Indigenous Affairs

Employment and Workplace Relations Legislation Amendment (Welfare to Work ◗

and Other Measures) (Consequential Amendments) Act 2005, insofar as it relates to legislation administered by the Minister for Families, Housing, Community Services and Indigenous Affairs

Equal Opportunity for Women in the Workplace Act 1999 ◗

Families, Community Services and Indigenous Affairs and Other Legislation (2006 Budget ◗

and Other Measures) Act 2006, except to the extent administered by the Minister for Veterans’ Affairs

Families, Community Services and Indigenous Affairs and Veterans’ Affairs Legislation ◗

Amendment (2006 Budget Measures) Act 2006, except to the extent administered by the Minister for Veterans’ Affairs

Family Assistance Legislation Amendment (More Help for Families—One‑off Payments) ◗

Act 2004

Housing Agreements Acts ◗

Housing Assistance Acts ◗

Marriage Act 1961 ◗ , Part IA

Native Title Act 1993 ◗ , Division 6 of Part 2 and Part 11

Northern Territory National Emergency Response Act 2007 ◗

Social Security Act 1991 ◗ , except to the extent administered by the Minister for Education, the Minister for Employment and Workplace Relations or the Minister for Social Inclusion

Social Security (Administration) Act 1999 ◗ , except to the extent administered by the Minister for Education, the Minister for Employment and Workplace Relations or the Minister for Social Inclusion


Social Security (International Agreements) Act 1999 ◗

Social Security Legislation Amendment (One‑off Payments for Carers) Act 2005 ◗

Social Security and Veterans’ Entitlements Legislation Amendment (One‑off Payments ◗

to Increase Assistance for Older Australians and Carers and Other Measures) Act 2006, except to the extent administered by the Minister for Veterans’ Affairs

Social Security and Veterans’ Affairs Legislation Amendment (One‑off Payments and ◗

Other 2007 Budget Measures) Act 2007, except to the extent administered by the Minister for Veterans’ Affairs

Social Security and Veterans’ Entitlements Legislation Amendment (One‑off Payments ◗

and Other Budget Measures) Act 2008, except to the extent administered by the Minister for Veterans’ Affairs

Social Security (Rewrite) Transition Act 1991 ◗

Social Welfare Commission (Repeal) Act 1976 ◗

Supported Accommodation Assistance Act 1994 ◗

Tax Laws Amendment (Simplified Superannuation) Act 2007 ◗ , item 20 of Schedule 8 insofar as it relates to legislation administered by the Minister for Families, Housing, Community Services and Indigenous Affairs.


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appendix 8: Family tax beneFit reConCiliation dataTable 4.22 Reconciliation outcomes

The table below shows reconciliation outcomes for Family Tax Benefit recipients in the relevant entitlement year, as at 30 June 2008.

Entitlement year

2005–06 2006–07

Top‑ups Number of customers 1,826,942 1,716,803

Per cent of total customer number 85% 85%

Total amount $3,392m $3,404m

Average amount $1,857 $1,983

Nil change Number of customers 149,240 146,938


Overpayments Number of customers 179,696 152,866


Total amount $224m $197m

Average amount $1,246 $1,291

Total Number of customers 2,155,878 2,016,607


Table 4.23 Outstanding debts

The table below shows the following information for customers who had been reconciled as at 30 June 2008:

1) number of Family Tax Benefit recipients with outstanding reconciliation debts in each entitlement year

2) total amount of outstanding Family Tax Benefit reconciliation debts for each entitlement year

3) number of Family Tax Benefit recipients who had part or all of their tax refund withheld to offset a debt from the same entitlement year.

2002–03 2003–04 2004–05 2005–06 2006–07

ACT Number of customers

138 160 294 441 807

Total outstanding debt

$221,108 $256,001 $486,423 $669,697 $1,170,611

Customers with tax refund withheld

3,297 1,015 1,547 1,271 1,172

NSW Number of customers

2,903 3,255 5,856 10,163 17,675


$5,209,445 $6,531,305 $10,723,614 $15,687,751 $27,086,000


65,279 19,335 25,605 23,426 20,733

NT Number of customers

141 138 238 363 621


$187,808 $234,557 $367,965 $467,693 $847,015


2,244 473 871 759 700

QLD Number of customers

1,770 2,103 3,906 6,926 12,445


$2,857,804 $4,104,956 $6,810,389 $10,786,237 $19,374,305


44,163 10,906 14,258 14,491 14,136

SA Number of customers

508 539 1,139 2,082 4,084


$666,880 $1,033,631 $1,910,503 $2,953,401 $6,034,504


16,475 3,993 5,382 5,013 4,724

continued


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Table 4.23 Outstanding debts continued

2002–03 2003–04 2004–05 2005–06 2006–07

TAS Number of customers

159 186 374 636 1160


$216,733 $306,241 $576,605 $849,816 $1,677,975


5,369 880 1,421 1,411 1,307

VIC Number of customers

1,872 2,112 4,176 7,306 13,509


$3,078,419 $3,885,291 $7,409,188 $10,975,780 $20,387,498


53,402 14,221 18,859 17,575 16,639

WA Number of customers

910 1,038 2,062 3,835 7,647


$1,380,834 $1,997,980 $3,699,877 $5,944,793 $12,614,871


21,423 5,810 8,215 7,692 7,996

N/R** Number of customers

1,412 1,069 1,199 1,228 1,135


$1,938,990 $1,974,826 $2,303,404 $1,944,993 $1,827,328


3,277 1,055 1,321 1,074 901

Total Number of customers

9,813 10,600 19,244 32,980 59,083


$15,758,020 $20,324,787 $34,287,969 $50,280,161 $91,020,108


214,929 57,688 77,479 72,712 68,308

* Excludes customers who had a tax refund withheld to offset a debt from a previous year.** The ‘N/R’ (not recorded) category covers customers with overseas addresses, addresses that are post office boxes

(rather than street addresses), and invalid addresses (e.g. for people who are no longer customers).

State is the state in which the customer resided at 30 June 2007, which may differ from when the debt was incurred.


Table 4.24 Average incomes by state/territory for customers with a debt

The table below shows the average adjusted taxable income (ATI*), by state and territory, for all Family Tax Benefit customers and their primary partners who had been reconciled as at 30 June 2008 and had a debt in the relevant entitlement year.

2002–03 2003–04 2004–05 2005–06 2006–07

ACT $62,047 $82,264 $90,527 $95,598 $100,334

NSW $55,261 $78,218 $84,195 $90,035 $95,553

NT $46,796 $67,996 $76,897 $83,963 $88,136

QLD $50,835 $73,177 $79,768 $87,383 $93,188

SA $51,901 $71,866 $79,049 $84,510 $90,305

TAS $46,642 $67,625 $75,034 $81,884 $86,516

VIC $55,405 $76,091 $82,537 $88,881 $94,233

WA $53,795 $75,568 $84,107 $94,381 $101,690

N/R** $52,596 $72,888 $81,392 $88,097 $94,947

Total $53,697 $75,642 $82,363 $89,194 $94,977

* Customers with zero actual ATI are excluded in the calculation of average actual ATI.** The ‘N/R’ (not recorded) category covers customers with overseas addresses, addresses that are post office boxes

(rather than street addresses), and invalid addresses (e.g. for people who are no longer customers).

State is the state in which the customer resided at 30 June 2008, which may differ from when the debt was incurred.

Table 4.25 Average incomes by payment type

The table below shows the average actual adjusted taxable income (ATI) by payment type, of customers and their primary partners who were entitled to Family Tax Benefit Part A at any stage in the relevant financial year and who had been reconciled as at 30 June 2008.

Average actual adjusted taxable income

2006–07* 2005–06*

ATO lump sum $73,143 $69,890

Centrelink lump sum $55,644 $56,069

Instalments $46,207 $44,978

Fortnightly/lump sum combination $60,388 $55,233

* Customers with zero actual ATI are excluded in the calculation of average actual ATI.


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Table 4.26 Ranged income

The table below shows the distribution of actual adjusted taxable income (ATI) for customers and their primary partners who were entitled to FTB Part A or FTB Part B at any stage during the relevant financial year, and who had been reconciled as at 30 June 2008.

Actual ATI ($)

2006–07 2005–06

Customers entitled to FTB Part A

Customers entitled to FTB Part B

Customers entitled to FTB Part A

Customers entitled to FTB Part B

0 to less than 20,000 445,623 441,688 500,751 496,288

20,000 to less than 40,000 443,371 433,440 475,727 463,206

40,000 to less than 60,000 340,796 281,534 377,702 303,679

60,000 to less than 80,000 330,541 191,078 365,220 201,498

80,000 to less than 100,000 239,590 97,957 237,015 93,557

100,000 to less than 120,000 46,398 41,857 30,966 38,425

120,000 to less than 140,000 3,470 19,843 2,409 17,759

140,000 to less than 160,000 853 10,373 710 9,164

160,000 to less than 180,000 326 5,814 309 5,144

180,000 to less than 200,000 178 3,588 170 3,338

200,000 to less than 300,000 225 6,908 241 6,636

300,000 to less than 400,000 44 1,782 46 1,724

400,000 to less than 500,000 20 771 26 762

500,000 to less than 600,000 <20 333 <20 332

600,000 to less than 700,000 <20 199 <20 187

700,000 to less than 800,000 <20 119 <20 123

800,000 to less than 900,000 <20 91 <20 83

900,000 to less than 1,000,000 <20 72 <20 61

1,000,000 or more 37 251 <20 174

Total 1,851,491 1,537,698 1,991,343 1,642,140

Please note:For the above table, Centrelink and ATO customers who were entitled to lump sum grants and were not subsequently reconciled are not included. Analysis shows this group of customers is too small to significantly alter the income distribution.For privacy reasons, cells containing fewer than 20 observations have been reported as “<20”.


There are many reasons why families with high incomes can legitimately receive FTB Part A. These include:

Customers with large families. ◗

Customers who were entitled to an income support payment for part of the year. ◗

Customers whose personal circumstances have changed during the year. For example, ◗

customers who were partnered for part of the year, and had their FTB Part A entitlements cancelled for the period when they were partnered and had income above the threshold, but were entitled to FTB Part A for the period when they were not partnered.

Certain groups of customers are free of the FTB Part A income test. ◗

Child Disability Allowance (CDA) recipients are eligible for FTB Part A due to the ◗

CDA savings provisions originally introduced in 1993. CDA was not asset or income tested and CDA qualifications also entitled families to a minimum amount of Family Allowance free of any means test prior to January 1993.

Blind Disability Support Pensioners receive their income support payments and ◗

FTB Part A free of income testing in accordance with existing legislation.


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appendix 9: statement oF material error 2006–07This statement refers to the FaCSIA 2006–07 Annual Report.

Carer Allowance (page 130)

Quantity indicator: Number of people cared by for clients receiving Carer Allowance. Actual Child and HCC number was not included. Text omitted: ‘Child 129,298’.

In the 2006–07 Annual Report, FaHCSIA reported 14,644 carers did not receive Carer Allowance (child) but received a Health Care Card. This figure was incorrect and should have been 19,030 carers did not receive Carer Allowance (child) but received a Health Care Card.

Family Tax Benefit (page 168)

The heading of the performance indicators (PI) at the top of the page is wrong. It is titled ‘Quality—assurance indicator: Percentage of FTB claims finalised within 21 days of lodgement’ but this title is duplicated from the table of page 166. The PI at the top of page 168 should read ‘Quantity indicator: FTB Part A with Multiple Birth Allowance; FTB Part A with Large Family Supplement’. Note that only the title is incorrect—the estimate, actual and variance information is correct.

Table 4.27 (page 362)

The table that goes over those two pages has one row missing (which should appear at the bottom of page 362 or the top of page 363) for Adjusted Taxable Income, 140,000 to less than 160,000. The totals at the bottom of page 363 include the figures from the missing row so the titles reflect what would be correct if that row was inserted in the table.


appendix 10: aboriginals beneFit aCCount annual report 2007–08

OverviewThe Aboriginals Benefit Account (ABA) is a Special Account (for the purposes of the Financial Management and Accountability Act 1997) established for the receipt of statutory royalty equivalent monies generated from mining on Aboriginal land in the Northern Territory (NT), and the distribution of these monies.

The ABA is administered by the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) in accordance with the requirements of the Aboriginal Land Rights (Northern Territory) Act 1976 (the ALRA) and the Financial Management and Accountability Act 1997 (the FMA Act).

Responsible MinisterUnder sub-section 64(4) of the ALRA, the Minister for Families, Housing, Community Services and Indigenous Affairs, the Hon. Jenny Macklin, MP, is able to direct that amounts be paid, or applied to or for, the benefit of Aboriginals living in the Northern Territory.

For part of the reporting period the responsible minister was the former Minister for Families, Community Services and Indigenous Affairs, the Hon. Mal Brough, MP.

Amendments made to the ALRA in 2006The Aboriginal Land Rights (Northern Territory) Amendment Act 2006 (the Amendment Act) was passed by Parliament on 17 August 2006. The Amendment Act introduced a number of changes relating to the operation and functions of the ABA, including:

formalising the Minister’s ability to specify a minimum investment amount for the ABA to ◗

maintain the viability of the ABA in the longer term—section 62A

allowing the Minister to specify conditions on payments made under section 64(4)— ◗

section 64(5A)

enabling the Minister to appoint up to two members to the ABA Advisory Committee ◗

with land management, business or financial management expertise—sections 65(4) and 65(5)

allowing debits to be made from the ABA for the administration and acquisition of leases ◗

granted or transferred to approved entities under section 19A—section 64(4A).

In addition to the above changes, Land Council administration expenditure payments under section 64(1) are now approved by the Minister based on performance and need. This


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replaced the entitlement to a mandated share of the statutory royalty equivalents for the funding of administrative costs of the Land Councils.

The Amendment Act should contribute positively to the ongoing economic and social development opportunities for the Aboriginal people living in the Northern Territory.

Major functions of the ABAThe major functions of the ABA are described in Table 4.27 below.

Table 4.27 Major functions of the ABA

Function according to Section of the ALRA Description

Receipts into the ABA Sections 62–63

To receive the equivalent of mining royalty monies derived from mining operations on Aboriginal land in the Northern Territory, and such other income as outlined in section 63 of the ALRA.

Payments to Land CouncilsSection 64(1), in accordance with section 34(1)

To make payments to Aboriginal Land Councils in the Northern Territory in the proportions determined by the Minister to meet their administrative expenditure. The ALRA requires that the administrative expenditure of the Land Councils is to be in accordance with the estimates of expenditure approved by the Minister.

Payments to Royalty AssociationsSection 64(3)

To make payments to the above mentioned Land Councils for distribution to incorporated Aboriginal associations, communities or groups in order to benefit those Aboriginal people who are affected by mining operations. These payments are directly linked to the amount or royalty equivalent monies received in respect of mining in the areas concerned. Royalty associations receive 30 per cent of the royalty equivalents paid into the ABA.

Beneficial payments Section 64(4)

For the Minister to make payments for the benefit of Aboriginal people living in the Northern Territory. The ABA Advisory Committee provides advice to the Minister on these payments.

Administration paymentsSection 64(6)

To make payments to meet the expenses of administering the ABA.

Office of Township Leasing payments Section 64(4A)

To make payments for the acquisition and administration of township leases approved under section 19A of the ALRA.


Future directionsFaHCSIA is taking steps to increase the accountability and transparency of the ABA. The need for this work is expected to be borne out by the Office of Evaluation and Audit (OEA) performance audit of the ABA report, due in early 2008–09.

During the course of the next two years reforms to the operation of the ABA will be made. These changes are aimed at improving the transparency, efficiency and performance of the ABA. The ABA reform agenda includes:

strengthening governance arrangements supporting the operation of the ABA ◗

updating grant administration processes in line with grants management best practice ◗

developing a strategic financial management plan ◗

developing a performance monitoring and reporting framework. ◗

ABA output reporting structure 2007–08The ABA’s output reporting framework (detailed in Table 4.28 below) is based on the major functions of the ABA described previously. As indicated above, a performance monitoring and reporting framework is in the early stages of development to enable the ABA to report against a set of performance indicators in line with standard annual reporting requirements. It is anticipated that the ABA will commence reporting against performance indicators from 2008–09, with a complete performance reporting framework in place by 2010–11.

Table 4.28 ABA output framework

Output Group: Administration of the ABA

1.1 Receipts into the ABA and other income

1.2 Payments out of the ABA and other expenditure

1.3 ABA—Secretariat

1.4 Strategic Management


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Output Group 1.1—Receipts into the ABA and other incomeSummary of ABA income for 2007–08Output Group 1.1 includes:

the receipt of royalty equivalent monies into the ABA under section 63 of the ALRA ◗

the receipt of interest earned on ABA investments ◗

other income, which primarily relates to services provided free of charge. ◗

Table 4.29 Summary of ABA income for 2007–08

2007–08 $’000

2006–07 $’000

Royalty equivalents 83,257 87,336

Interest 12,253 9,659

Resources received free of charge 1,382 979

Total ABA income 96,892 97,974

Royalty equivalent receiptsUnder the Northern Territory (Self‑Government) Act 1978, all Commonwealth interests in minerals in the Northern Territory, other than a prescribed substance within the meaning of the Atomic Energy Act 1953, are vested in the Northern Territory.

Title to those substances to which the Atomic Energy Act 1953 refers, principally uranium, remains vested in the Commonwealth.

Royalties in respect of uranium and non-uranium mining on Aboriginal land are paid to the Australian Government Department of Resources, Energy and Tourism (DRET) and to the Royalty Branch of the Northern Territory Treasury respectively.

Following advice from these bodies and any necessary determinations made by the Minister, special appropriations are made from the Consolidated Revenue Fund (CRF) to enable funds equivalent to the amount of royalties received from mining interests on Aboriginal land be credited to the ABA. Advices are provided weekly by the Northern Territory Treasury and twice yearly from DRET, exclusive of adjustments, if applicable. These funds are public funds.


Table 4.30 below provides a break-up of uranium and non-uranium royalty equivalents credited to the ABA for 2007–08 and 2006–07.

Table 4.30 Royalty equivalent receipts

2007–08 $’000

2006–07 $’000

Uranium royalties 14,139 12,340

Non-uranium royalties 69,118 74,996

Total royalty equivalents 83,257 87,336

Source: 2007–08 ABA Financial Statement and Annual Report Working Papers

ABA royalty equivalent income is volatile and outside the control of the Minister or the ABA. The following chart shows section 63 receipts from royalty equivalents transferred into the ABA during the past five years.

Figure 4.1 Section 63 royalty equivalent receipts transferred to the ABA for the last five years


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Interest receiptsThe ABA earns interest on funds that are surplus to immediate needs. Interest earned is either receipted directly into the ABA’s official bank account or rolled over to a new investment. Table 4.31 details interest earned for 2006–07 and 2007–08.

Table 4.31 Interests receipts

2007–08 ($’000) 2006–07 ($’000)

12,253 9,659

Other income—resources received free of charge (RRFOC)The ABA receives resources free of charge in relation to audit services provided by the Australian National Audit Office (ANAO) and in relation to resources (primarily staffing) provided by FaHCSIA. The total value of resources provided free of charge to the ABA are provided in Table 4.32 below.

Table 4.32 Total value of resources provided free of charge by the Department

2007–08 ($’000) 2006–07 ($’000)

1,382 979

Refer income statement, note 3D as reported in the financial statements.


Output Group 1.2—Payments out of the ABA and other expenditureABA cash flow expenditure 2007–08Table 4.33 summarises ABA cash flow expenditure for 2007–08.

Table 4.33 Summary ABA cash flow expenditure for 2007–08*

Payments from the ABA2007–08

($’000)

Grants (subsection 64(4) ALRA) 20,311

Suppliers (subsection 64(6) ALRA) 610

Employees (subsection 64(6) ALRA) 17

Payments township leases (subsection 64(4A) ALRA) 5,000**

Payments to Land Councils for administrative purposes (subsection 64(1) ALRA) 25,084

Payments to Land Council for distribution (subsection 64(3) ALRA) 24,977

Total cash used 75,999

* The Cash Flow Statement from the audited 2007–08 Financial Statements has been used to show actual cash movements from the ABA (refer page 6 of the Financial Statements).

** Flowing from the operation of the newly created Office of Township Leasing (OTL) in 2007–08, the Nguiu Township Head Lease was signed on 30 August 2007. As part of the agreement, an initial payment of $5 million was paid to the Tiwi Land Council. The $5 million payment is classified as a prepayment and expensed over 15 years (refer Explanatory Note for Table 4.38).

Mining Withholding TaxUnder the Income Tax Assessment Act 1936, payments made from royalty equivalents credited to the ABA, are subject to Mining Withholding Tax (MWT) at a rate specified in the Income Tax (Mining Withholding Tax) Act 1979. In accordance with the Taxation Laws Amendment Act (No. 3) 1994, the current rate of tax applied to payments of MWT is four per cent.

From 1 July 2003, the Australian Taxation Office (ATO) determined the ABA to be a large Pay as You Go (PAYG) Withholder. MWT liabilities on payments made are paid twice weekly on or before due dates, in accordance with the Large withholders guide to PAYG Withholding issued by ATO.


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Table 4.34 Mining Withholding Tax (MWT) 2007–08

2007–08 $’000

2006–07 $’000

Total MWT expenditure 2,296 1,718

Source: 2007–08 ABA Financial Statement and Annual Report Working Papers.

Section 64(1)—Land Council expenditureTable 4.35 lists ABA expenditure to the four Northern Territory Land Councils to meet their administrative costs.

Table 4.35 Expenditure to Land Councils 2007–08 and 2006–07 (net of MWT)

2007–08 $’000

2006–07 $’000

Northern Land Council (NLC)* 11,601 13,361

Central Land Council (CLC)** 7,783 9,066

Tiwi Land Council 1,928 1,862

Anindilyakwa Land Council (ALC)*** 640 907

Total subsection 64(1) net 21,952 25,196

Refer Note 4D Payments to Land Councils for administrative purposes as reported in the Financial Statements.

* The $13.361 million paid to the NLC in 2006–07 includes an approval of additional funding of $2 million for the outfitting of new office premises.

** The $7.783 million paid to the CLC reflects in 2007–08 actual payments made of $9.913 million offset by an adjustment of $2.130 million reflecting the absorption of prior year’s amounts due under the former guaranteed funding model.

*** The $640,000 paid to the ALC in 2007–08 reflects actual payments made of $825,000 offset by an adjustment of $185,000 reflecting the absorption of prior year’s amounts due under the former guaranteed funding model.

Section 64(3)—statutory payments to royalty associationsFollowing changes to the legislation in 2006, the only fixed statutory payments now made are subject to section 64(3) of the ALRA. Under this provision 30 per cent of the royalty equivalent monies received are directed to Land Councils for distribution, in accordance with subsection 35(2) of the ALRA, to Aboriginal organisations in areas affected by mining operations.


Table 4.36 Payments under subsection 64(3) 2007–08 (net of MWT)—royalty associations

2007–08 $’000

2006–07 $’000

Northern Land Council 6,508 5,111

Central Land Council 7,265 9,126

Anindilyakwa Land Council 10,206 10,915

Total payments under section 64(3) net 23,979 25,152

Refer Note 4E Distribution to Land Councils as reported in the Financial Statements.During the 2007–08 and 2006–07 reporting period, there were no areas affected by mining operations for the Tiwi Island.

Section 64(4)—payments for the benefit of Aboriginal people living in the Northern Territory (discretionary payments).Under section 64(4) the Minister can make payments to or for the benefit of Aboriginal people living in the Northern Territory (Table 11). The ALRA establishes the ABA Advisory Committee to provide advice to the Minister concerning these payments. In 2007–08, 58 funding approvals were paid from the ABA under the following broad categories:

scholarship and sponsorship in education and leadership ◗

community enhancement ◗

small business initiatives ◗

major economic projects ◗

land and sea management ◗

ceremonial and funeral. ◗

Table 4.37 Expenditure under subsection 64(4) 2007–08 Discretionary Payments

2007–08Actual ($’000)

2007–08Accrual ($’000)

2006–07($’000)

Total expenditure 20,311 603* 16,240

* In prior years, a number of grants were incorrectly recorded in the financial statements as expenses rather than commitments.

Further information on ABA discretionary payments, including those organisations that have received funding, is available on the FaHCSIA website.


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Sections 64(6) and 64(4A)—expenditureExpenses relating to the administration of the ABA are paid under section 64(6) and include the value of resources provided free of charge to the ABA (see Table 4.32). Resources provided free of charge are recognised in the ABA financial statements under both income and expenditure and are therefore included in Table 4.38 below. Section 64(6) administration expenses also include ABA Advisory Committee meeting expenses, Committee Members’ sitting fees/superannuation and other administration expenses, including consultants.

In 2006–07, the Office of Township Leasing (OTL) was established. The Executive Director of Township Leasing is responsible for managing on behalf of the Commonwealth certain township leases entered into with Indigenous communities in the Northern Territory. Expenses related to township leases are currently paid from the ABA under section 64(4A).

Table 4.38 Expenditure under sections 64(6) and 64(4A)

2007–08 $’000

2006–07 $’000

64(6) expenditure, including value of resources provided free of charge

Employee wages and salaries/superannuation 1,108 689

Committee members’ sitting fees/superannuation 17 21

Other administration expenses 489 446

Committee meeting expenses 51 60

64(4A) expenditure

Office of Executive Director Township Leasing administrative expenses 457 –

Payments for township leases 278* –

Total expenditure under 64(6) and 64(4A) 2,400 1,216

Source: 2007–08 ABA Financial Statement and Annual Report Working Papers.

Refer Notes 4A Employees and 4B Suppliers as reported in the Financial Statements

* The Payments for Township Leases of $278,000 relates to the recognition of the first year’s expense of the Nguiu Township Head Lease (the $5 million lease payment is classified as a prepayment and expensed over 15 years—refer Explanatory Note for Table 4.33).


Consultancy servicesConsultancy expenditure under section 64(6) for 2007–08 was $221,000 (net of GST) and is included in Table 4.38.

Table 4.39 lists consultancy services to the ABA for 2007–08.

Table 4.39 Consultancy services to the ABA 2007–08

Consultancy 2007–08 ($’000)

KPMG Darwin—Financial Services 158

Enmark Business Advisors 45

Ove Arup 17

Westaff (Australia) Pty Ltd 1

Total consultancy costs 221

Output Group 1.3—ABA SecretariatOutput Group 1.3 focuses on the provision of secretariat services to the ABA Advisory Committee.

ABA Advisory Committee 2007–08The ABA Advisory Committee is established under subsection 65(1) of the ALRA. Its role is to advise the Minister in connection with debiting the Account for the purposes of making payments under section 64(4).

The committee consists of 15 members. The chairperson is appointed by the Minister, while the remaining 14 members are elected from within the membership of the four Northern Territory Land Councils.


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Figure 4.2 ABA Advisory Committee Membership

Chairperson(Re-appointed 2006 for a three-year period)

Dr Miriam‑Rose Baumann, AMNauiyu Community at Daly River, Northern Territory

Northern Land Council(Appointed/re-appointed in 2007 for a three-year period)

Mr Samuel Bush‑BlanasiKatherine

Ms Margaret DaiyiDarwin/Daly/Wagait

Mr Bunug GalamindaWest Arnhem

Mr Wali WunungmurraEast Arnhem

Mr Jacob LansenNgukurr/Numbulwar

Mr Jeffrey DixonBorroloola/BarklyMr Roy Harrington

Victoria River District

Ms Dhuwarrwarr Marika*East Arnhem

Ms Helen Lee*Katherine

Mr Gordon Nawundulpi*Ngukurr

Mr John Daly*Darwin/Daly/Wagait

Central Land Council(Appointed/re-appointed 2007 for a three-year period)

Mr Lindsay BookieEastern Plenty Region

Ms Veronica LynchAlice Springs Region

Mr Harry NelsonTanami RegionMs Gina Smith

Tennant Creek Region

Mr Harry WilsonSouth West RegionMr Douglas Multa*

Western Region

Anindilyakwa Land Council(Appointed 2006 for a three-year period)

Mr Tony WurramarrbaGroote Eylandt

Tiwi Land Council(Appointed 2006 for a three year period)

Mr Matthew WonaeamirriMilikapiti

* These members are retired members.

ABA Advisory Committee meetingsThrough out 2007–08, the ABA Advisory Committee met twice. The first meeting was held between 4 and 6 September 2007, the second meeting was held between 9 and 10 April 2008.


Output Group 1.4—Strategic ManagementOverviewOutput Group 1.4 focuses on the strategic management of the ABA and the ABA Investment Portfolio. FaHCSIA is responsible for ensuring that the ABA meets its financial accountability responsibilities to the Government and the Parliament which complies with financial legislation and the ALRA.

Section 64B of the ALRA requires FaHCSIA to keep accounts and prepare Financial Statements in respect of the ABA, as determined by the Minister for Finance.

Section 64B also requires the Auditor-General to report on the Financial Statements to the Minister for Families, Housing Community Services and Indigenous Affairs.

Each year FaHCSIA seeks information from relevant mining companies in relation to the quantum and timing of royalty’s payable in respect of mining on Aboriginal land in the Northern Territory.

The information is sought to facilitate the preparation of annual projections of receipts and payments for the ABA and to meet the Commonwealth budget obligations. Projections are incorporated in a cash flow spreadsheet, dissected over the twelve months of the year. Monthly projections are updated with actual figures at the end of each month.

The ABA Investment PortfolioThe investment objective of FaHCSIA, as the financial administrator of the ABA, is to ensure that the account complies with legislative obligations under both the Financial Management and Accountability Act 1997 (FMA Act) and the Aboriginal Land Rights (Northern Territory) Act 1976, whilst ensuring the ABA Investment Portfolio and bank account are managed to ensure sufficient funds are available for its statutory payments and its discretionary payments.

Monies which are surplus to immediate requirements are invested under section 39 of the FMA Act.

Investments authorised under section 39 of the FMA Act include:

securities of the Commonwealth ◗

securities guaranteed by the Commonwealth ◗

a deposit with a bank, including a deposit evidenced by a certificate of deposit ◗

any other form of investment prescribed by the regulation. ◗

Table 4.40 lists the ABA Investment Portfolio as at 30 June 2008.


Appe

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Table 4.40 ABA Investment Portfolio as at 30 June 2008

2007–08 $’000

2006–07 $’000

Interest Bearing Deposits 131,540 124,400

Negotiable Certificates of Deposit 59,217 45,183

Total ABA Investment Portfolio 190,757 169,583

Refer Notes 5C Investments as reported in the Financial Statements.

The development of a strategic financial management plan for the ABA incorporating a minimum investment amount, long term investment strategy and financial performance indicators is in the early stages of development. The development of the strategic plan is subject to the Government’s policy approach to the Indigenous Economic Development Strategy being developed.

5financial managEmEnt

Part 5

404 Chapter 14 Financial management

410 Chapter 15 Financial statements

404 FaHCSIA Annual Report 2007–2008 Part 5 financial management Chapter 14 Financial management

introduCtionAn overview of the Department’s financial performance is provided on page 11 of this report.

FaHCSIA has continued to develop and implement improvements to its financial management framework and deliver real improvements in performance.

On 30 July 2007, the Executive Management Group (EMG) endorsed the recommendations from a report on the performance of the finance function across FaHCSIA. They agreed to create specialist Finance Managers in each group to strengthen financial practices and knowledge across the Department.

The Finance Managers are out-posted specialists reporting to the Branch Manager, Financial Management and Governance Branch. They support the Group Manager, Business and Financial Services and the Chief Financial Officer (CFO) through their assistance to groups in preparing and monitoring the budget, analysing monthly financial performance, providing advice on the financial framework and ensuring staff and executives are aware of their corporate reporting and accountability obligations.

Major financial management achievements during 2007–08 include:

reductions in Australian National Audit Office (ANAO) audit findings, including a ◗

reduction in category ‘B’ findings over the year from five to zero (category B findings are matters posing moderate business or financial risks, or lesser matters previously identified by ANAO, but yet to be addressed by management)

implementation and enhancement of the Financial Management Compliance Framework ◗

to support the Secretary’s Certificate of Compliance

Chapter 14

Financial management

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Chapter 14 Financial management Part 5 financial management FaHCSIA Annual Report 2007–2008

development of an online internal budgeting and reporting tool to standardise and ◗

integrate budgeting, forecasting and internal reporting

approval of the internal budget prior to the commencement of the financial year to ◗

facilitate effective business planning, which is subject to biannual review

significantly increasing training on the financial framework to delegates and staff in ◗

policy and program areas

the introduction of a detailed March hard close for financial statements reporting. The ◗

March hard close provides assurance that key financial processes are in place which can produce materially correct balances for the preparation of the financial statements. Furthermore, the March hard close enables FaHCSIA to produce quality statements within required timeframes.

Management of FaHCSIA’s finances incorporates the effective management of its assets and purchasing arrangements.

asset managementFaHCSIA significantly increased its level of asset investment over the year as the lead agency supporting the Australian Government’s presence in the NTER. The Department acquired, refurbished and deployed demountable and transportable accommodation in more than sixty communities in the NT.

FaHCSIA completed a review of its asset management framework during 2007–08, which involved the revision of asset accounting policies and management procedures and the completion of a comprehensive asset stocktake. The project included the introduction of barcode scanners to improve the efficiency and completeness of stocktake procedures.

purChasingThe Department’s purchasing activities are consistent with the FaHCSIA Chief Executive Instructions and internal procurement guidelines, which are in accordance with the Commonwealth Procurement Guidelines—January 2005 (www.finance.gov.au). All activities have ensured the efficient, effective and ethical use of public monies and have delivered value for money. Purchasing decisions have been made in an accountable and transparent manner, complying with Government policies and meeting relevant international obligations.

As lead agency supporting the NTER, a Simplified Departmental Procurement Framework was approved by the Departmental Secretary in July 2007 under clause 8.2 of the Commonwealth Procurement Guidelines to protect human health. The framework provided a process for considering requests to directly source providers in circumstances of extreme urgency. All decisions to support direct sourcing under these simplified arrangements were fully documented and closely monitored by the EMG. The Framework operated until February 2008 when the Secretary determined that support arrangements for the NTER were sufficient to allow the resumption of normal procurement activities.


summary oF ConsultanCy serviCes ContraCtsDuring 2007–08, 226 new consultancy contracts were agreed upon, involving total actual expenditure of $17.2 million. In addition, 55 ongoing consultancy contracts were active during the year, involving total actual expenditure of $11.7 million. In total, expenditure on consultancies for 2007–08 was $28.9 million.

Summary information on consultancy services for FaHCSIA and the Social Security Appeals Tribunal (SSAT) is set out below in Tables 5.1–5.3.

Table 5.1 New consultancies let in 2007–08, number and financial year expenditure (GST inclusive)

Number let Expenditure in 2007–08 (GST inclusive)

FaHCSIA core 215 $16,767,303

SSAT 11 $449,313

Total 226 $17,216,616

Please note: includes consultancies less than $10,000 in value.

Table 5.2 Ongoing consultanciesa active in 2007–08, number and financial year expenditure (GST inclusive)

Number ongoing Expenditure in 2007–08 (GST inclusive)

FaHCSIA core 46 $11,000,002

SSAT 9 $678, 085

Total 55 $11,678,087

Please note: Includes consultancies less than $10,000 in value.

(a) An ongoing consultancy is any consultancy let prior to 1 July 2007 that remained active in the 2007–08 financial year.

Table 5.3 Total expenditure on consultancy contracts (new and ongoing) during the financial years, 2005–06, 2006–07 and 2007–08 (GST inclusive)

2005–06 2006–07 2007–08

$39,670,176 $29,603,036 $28,894,703

Please note: Includes expenditure on consultancy contracts let prior to 2005–06, and consultancies less than $10,000 in value. Includes FaHCSIA core and Social Security Appeals Tribunal.

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legal serviCes expenditureFaHCSIA is required, under paragraph 11.1 (ba) of the Legal Services Directions 2005, to report on legal services expenditure each financial year.

Figure 5.1 below is a statement of legal services expenditure by the FaHCSIA portfolio for 2007–08. This statement has been published in compliance with paragraph 11.1 (ba) of the Legal Services Directions 2005, incorporating additional reporting requirements where possible.

Figure 5.1 Total legal services expenditure (GST exclusive) at 30 June 2008

Portfolio (3)

$

FaHCSIA (2) (3)

$

Aboriginal Hostels Limited

$

Indigenous Land

Corporation$

SSAT$

Indigenous Business Australia

$

Total legal services expenditure 17,030,105 12,426,120 38,684 2,587,384 238,784 1,739,133

Salaries 6,162,001 6,042,138 – note 1 119,863 note 1

Overheads (includes administrative support and accommodation costs) 1,040,349 997,371 – note 1 42,978 note 1

Total internal legal services expenditure (GST exclusive) 7,863,381 7,039,509 (3) Nil 521,417 162,841 139,614

Other disbursements on external legal services 61,608 61,608 Nil Nil Nil note 1

Total external legal services expenditure (GST exclusive) 9,166,724 5,386,612 (3) 38,684 2,065,967 75,943 1,599,519

Number of male counsel briefed 7 7 Nil Nil Nil note 1

Value of briefs to male counsel 116,252 116,252 – – – note 1

Number of female counsel briefed 3 3 Nil Nil Nil note 1

Value of briefs to female counsel 50,340 50,340 – – – note 1

Note 1—Breakdown not provided.Note 2—Departmental total includes Office of Registrar of Indigenous Corporations and Northern Territory Emergency Response expenditure.Note 3—External legal spend incurred on legal firm services is not broken down. The additional information relates to briefs to counsel only.


Funding For peak bodiesThe National Secretariat Program funds peak bodies to contribute to government policy in areas of interest to the portfolio and acts as an effective conduit for information flow between government and their memberships.

Table 5.4 FaHCSIA support to peak bodies, 2007–08

All amounts listed below are GST exclusive

PEAK BODY Funding ($)

National Secretariat (total) 2,127,702

Australian Council of Social Services 497,750

National Disability Services 266,332

Families Australia 266,332

Early Childhood Australia 266,332

Homelessness Australia 266,332

Volunteering Australia 266,332

Deafness Forum Australia 170,452

National Council on Intellectual Disability 127,840

Secretariat Support (total) 1,118,596

Australian Federation of Disability Organisations 266,332

Blind Citizens Australia 170,452

Brain Injury Australia 127,840

National Ethnic Disability Alliance 127,840

Deaf Australia 170,452

Physical Disability Council of Australia 127,840

Women with Disabilities Australia 127,840

continued

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Table 5.4 FaHCSIA support to peak bodies, 2007–08 continued

PEAK BODY Funding ($)

Program Support Grants (total) 1,397,942

Family Relationship Services Australia 425,000

Community Housing Federation of Australia 236,692

Lone Fathers Association 57,827

National Council of Single Mothers and their Children 57,827

Secretariat of National Aboriginal and Islander Child Care 252,284

Early Childhood Australia 56,098

Homelessness Australia 56,530

Deafness Forum Australia 21,308

National Council on Intellectual Disability 31,960

Australian Federation of Disability Organisations 31,960

Blind Citizens Australia 21,308

Brain Injury Australia 31,960

National Ethnic Disability Alliance 31,960

Deaf Australia 21,308

Physical Disability Council of Australia 31,960

Women with Disabilities Australia 31,960

Total 4,644,240

Please note: The nature of this program means that some funding is also reported in the individual output groups’ performance reports.

410 FaHCSIA Annual Report 2007–2008 Part 5 financial management Chapter 15 Financial statements

The financial statements of the Department have been prepared in accordance with the requirements of the Finance Minister’s Orders issued by the Minister of Finance and Deregulation:

on an accrual accounting basis ◗

in compliance with the Australian Accounting Standards. ◗

The income statement provides a picture of the financial results for the Department for the year ending 30 June 2008 by identifying full accrual expenses and income. The balance sheet shows the financial position of the Department as at 30 June 2008, while the statement of cash flows provides information on the extent and nature of cash flows by characterising them into expected cash flows from operating activities, investing activities and financing activities.

Chapter 15

Financial statements

Joining, Ian McPhee (Auditor General, ANAO) Dr Jeff Harmer and Bruce Hunter, at the official signing of the financial statements for the 2007–08 Annual Report were some of the ‘behind the scenes’ team: Anura Samara, Rachel Brockman, Kurt Monroe, Puspa Dash, Sonia Domitrak, Steve Jennaway, Ron Wah, Michael Harris, Jenny Morrison, Loucas Nicolaou, Helen Martin, Sasha Dordevic and Karla Bogaart.

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Chapter 15 Financial statements Part 5 financial management FaHCSIA Annual Report 2007–2008

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548 FaHCSIA Annual Report 2007–2008 abbreviations

abbreviationsAAO Administrative Arrangements Order

ABA Aboriginals Benefit Account

ACA Act Aboriginal Councils and Associations Act 1976

AGD Attorney-General’s Department

AGDRP Australian Government Disaster Recovery Payment

AHL Aboriginal Hostels Limited

AHURI Australian Housing and Urban Research Institute

AIFS Australian Institute of Family Studies

ANAO Australian National Audit Office

AoS Assurance of Support

APEC Asia-Pacific Economic Cooperation

APS Australian Public Service

ARIA Australian Remote Indigenous Accommodation Program

ASD Autism Spectrum Disorders

Auslan Australian Sign Language

AWAs Australian Workplace Agreements

BBF Building a Better Future

BCPs Baseline Community Profiles

CATSI Act Corporations (Aboriginal and Torres Strait Islander) Act 2006

CCMS Child Care Management System

CCU Community Clean Up

CDEP Community Development Employment Projects

CHIP Community Housing and Infrastructure Program

COAG Council of Australian Governments

CPI Consumer Price Index

CSA Child Support Agency

CSHA Commonwealth State Housing Agreement

CSHC Commonwealth Seniors Health Card

549abbreviations FaHCSIA Annual Report 2007–2008

CSTDA Commonwealth State Territory Disability Agreement

CYDN Cape York Digital Network

DEEWR Department of Education, Employment and Workplace Relations

DEWR Department of Employment and Workplace Relations (former)

DEST Department of Education, Science and Training (former)

DHS Department of Human Services

DSP Disability Support Pension

DVA Department of Veterans’ Affairs

ERICCA Electronic Register of Indigenous Corporations under the CATSI Act

FaHCSIA Department of Families, Housing, Community Services and Indigenous Affairs

FHBH Fixing Houses for Better Health

FIS Financial Information Service (Centrelink)

FMA Act Financial Management and Accountability Act 1997

FOFMS FaHCSIA Online Funding Management System

FOI Freedom of information

FRSP Family Relationship Services Program

FTB Family Tax Benefit

FVPP Family Violence Partnership Program

FVRAP Family Violence Regional Activities Program

HILDA Household, Income and Labour Dynamics in Australia

HOME Household Organisation Management Expenses Advice Program

ICC Indigenous Coordination Centre

ICSI Indigenous Communities Strategic Investment program

ICT Information and Communications Technology

IDPwD International Day of People with Disability

IPSS Indigenous Parenting Support Services

ISP Intensive Support Playgroups

550 FaHCSIA Annual Report 2007–2008 abbreviations

LSAC Longitudinal Study of Australian Children

LSIC Longitudinal Study of Indigenous Children

LSP Locational Supported Playgroup

MOU Memorandum of Understanding

NAHA National Affordable Housing Agreement

NAIDOC National Aborigines and Islanders Day Observance Committee

NFPAG Not-For-Profit Advisory Group

NICRI National Information Centre on Retirement Investments

NIDS National Illicit Drugs Strategy

NPY Ngaanyatjarra Pitjantjatjara Yankunytjatjara

NTER Northern Territory Emergency Response

NTRBs Native Title Representative Bodies

NTSPs Native Title Service Providers

OIPC Office of Indigenous Policy Coordination

ORIC Office of the Registrar of Indigenous Corporations

PBS Portfolio Budget Statements

PHaMs Personal Helpers and Mentors

RA Rent Assistance

RAEs Remote Area Exemptions

REACh Responding Early Assisting Children

RPA Regional Partnership Agreements

SAAP Supported Accommodation Assistance Program

SES Senior Executive Service

SPP Specific Purpose Payment

SRA Shared Responsibility Agreement

SSAT Social Security Appeals Tribunal

551abbreviations FaHCSIA Annual Report 2007–2008

UK United Kingdom

VGP Volunteer Grants Program

VMP Volunteer Management Program

WESNET The Women’s Services Network

552 FaHCSIA Annual Report 2007–2008 glossary

glossaryTerm Meaning

Aboriginal Councils and Associations Act 1976 (ACA Act)

An Act to provide for the Constitution of Aboriginal Councils and the Incorporation of Associations of Aboriginals and for matters connected therewith. Superseded by the Corporations (Aboriginal and Torres Strait Islander) Act 2006.

Aboriginal Land Grant (Jervis Bay Territory) Act 1986

An Act providing for the establishment of the Wreck Bay Aboriginal Community Council and the granting of land to Aboriginal people in the Jervis Bay Territory. It also sets out the legal regime for dealings with the land.

Aboriginal Land Rights (Northern Territory) Act 1976 (the ALRA)

An Act providing for the granting of Traditional Aboriginal Land in the Northern Territory for the benefit of Aboriginals, the establishment of land councils to represent Aboriginal interests and the setting up of the Aboriginals Benefit Account (ABA). It is the most significant land rights legislation in Australia, resulting in the transfer of almost half of the territory’s land to Aboriginal ownership under inalienable freehold title.

Accrual accounting System of accounting where items are brought to account and included in the financial statements as they are earned or incurred, rather than as they are received or paid.

Accumulated depreciation

The aggregate depreciation recorded for a particular depreciating asset.

Additional Estimates Where amounts appropriated at Budget time are insufficient, Parliament may appropriate more funds to portfolios through the Additional Estimates Acts.

Administered items Expenses, revenues, assets or liabilities managed by agencies on behalf of the Commonwealth. Agencies do not control administered items. Administered expenses include grants, subsidies and benefits. In many cases, administered expenses fund the delivery of third party outputs.

Administrative Arrangements Order

An Administrative Arrangements Order is issued by the Governor-General that provides for the arrangements of government administration, including the matters that are dealt with by each department and the legislation administered by each Minister.

553glossary FaHCSIA Annual Report 2007–2008

Term Meaning

Annual Appropriation Acts of Parliament, which provide appropriation for the Government’s activities during a specific financial year. Three Appropriation Bills are introduced into Parliament in May and comprise the Budget. Further supplementary Bills are introduced later in the financial year as part of the Additional Estimates process. The Parliamentary Departments have their own Appropriation Bills.

Appropriation An authorisation by Parliament to spend moneys from the Consolidated Revenue Fund for a particular purpose.

Appropriations Act Act for the appropriation of money from the Consolidated Revenue Fund for certain expenditure, and for related purposes.

Assets Future economic benefits controlled by an entity as a result of past transactions or other past events.

Budget measure A finalised decision by the Cabinet that has a financial impact in the Budget or forward years.

Carrying value The value of an asset or according to its balance sheet account balance. For assets, the value is based on the original cost of the asset less any depreciation, amortization or impairment costs made against the asset.

Category ‘B’ findings Findings that pose a moderate business or financial risk, or financial reporting risk.

Category ‘C’ findings Findings that are procedural in nature, or reflect relatively minor administrative shortcomings.

Consolidated Revenue Fund

Section 81 of the Constitution stipulates that all revenue raised or money received by the Commonwealth forms the one Consolidated Revenue Fund (CRF). The CRF is not a bank account. The Official Public Account reflects most of the operations of the CRF.

Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act)

An Act providing for Aboriginal and Torres Strait Islander corporations, and for related purposes. Delivers modern corporate governance standards to some 2500 Indigenous corporations.


Term Meaning

Departmental items Assets, liabilities, revenues and expenses that are controlled by the agency to produce outputs. Departmental items would generally include computers, plant and equipment assets used by agencies in providing goods and services and most employee expenses, supplier costs and other administrative expenses incurred.

Depreciation Apportionment of an asset’s capital value as an expense over its estimated useful life to take account of normal usage, obsolescence, or the passage of time.

Disability Discrimination Act 1992

An Act that protects people with disability from discriminatory treatment in a wide range of areas. It requires that people with disability be given equal opportunity to participate in the full range of economic, social, cultural and political activities that occur across society.

Discretionary grants Discretionary grants are payments where the Portfolio Minister or paying agency has discretion in determining whether or not a particular applicant receives funding and may or may not impose conditions in return for the grant.

Effectiveness indicators

Indicators to assess the degree of success in achieving outcomes. As outcomes are generally long-term in nature, effectiveness indicators often relate to intermediate outcomes (shorter-term impacts) below the planned outcomes specified.

Efficiency indicators Measures the adequacy of an agency’s management of its outputs (and where applicable, administered items). Includes price, quality and quantity indicators. The interrelationship between the three efficiency indicators of any one output should be considered when judging efficiency.

Environment Protection and Biodiversity Conservation Act 1999 (the EPBC Act)

The Act is the Government’s central piece of environmental legislation. It provides a legal framework to protect and manage nationally and internationally important flora, fauna, ecological communities and heritage places—defined in the Act as matters of national environmental significance.


Term Meaning

Equal Opportunity for Women in the Workplace Act 1999

An Act to require certain employers to promote equal opportunity for women in employment, to establish the Equal Opportunity for Women in the Workplace Agency and the Office of the Director of Equal Opportunity for Women in the Workplace, and for related purposes.

Equity or net assets Residual interest in the assets of an entity after deduction of its liabilities.

Estimates Estimates are an agency’s expected revenues, expenses, assets, liabilities and cash flows. They are prepared for each output in the Budget, in consultation with the Department of Finance and Deregulation (see also Forward Estimates and Additional Estimates).

Ex-gratia/ Act of Grace payment

A benevolent payment made to anyone in the public interest for a loss or incurred expenditure for which the Commonwealth has no legal or financial responsibility or liability. Payments are available (but not guaranteed) only when no other statutory, regulatory or policy avenues exist for the granting of financial relief.

Expenses Expenses represent the full costs of an activity, that is, the total value of all the resources consumed in producing goods and services or the loss of future economic benefits in the form of reductions in assets or increases in liabilities of the entity. Expenses include cash items such as salary payments, as well as expenses that have been incurred, such as accruing employee entitlements that will be paid in the future.

Fair value Valuation methodology: The amount for which an asset could be exchanged or a liability settled between knowledgeable, willing parties in an arm’s length transaction. Australian Government entities will move to this method incrementally by 30 June 2006, for valuing most infrastructure, plant and equipment.


Term Meaning

Families, Community Services and Indigenous Affairs and Other Legislation Amendment (Northern Territory National Emergency Response and other Measures) Act 2007

An Act to amend laws in order to respond to the Northern Territory’s national emergency, including laws in relation to prohibited material, law enforcement, infrastructure, and access to Aboriginal land.

Financial Management and Accountability Act 1997 (FMA Act)

An Act to provide for the proper use and management of public money, public property and other Commonwealth resources, and for related purposes.

Forward Estimates The financial statement estimate for the three outyears after the budget year.

Freedom of Information Act 1982

An Act to give members of the public rights of access to official documents of the Australian Government and of its agencies.

Grants Non-reciprocal transfers of economic resources, where the payer agency does not receive approximately equal value in return.

Green Paper A preliminary government report of a proposal intended to stimulate debate and launch a process of consultation on a particular subject.

Income Tax (Mining Withholding Tax) Act 1979

An Act to impose income tax upon certain payments made in connection with the use of Aboriginal land.

Machinery of government changes

Machinery of government changes are a variety of organisational or functional changes to the distribution of responsibilities amongst the agencies and departments of the Australian Government. The changes can result from a new Administrative Arrangements Order (see Administrative Arrangements Order), the creation or abolition of a statutory agency or the movement of functions in or out of the APS.


Term Meaning

Northern Territory (Self‑Government) Act 1978

The Act established the Northern Territory as a body politic under the Crown, with the provision of an Administrator and an Executive Council for the Territory. The Act gives the Territory limited state-like powers.

Occupational Health and Safety Act 1991 (the OHS Act)

The Act establishes a framework for the regulation of employers, employees and practices at workplaces covered by the OHS Act to protect the health and safety of employees at work.

Departmental outcomes

The Government’s objectives for the FaHCSIA portfolio. Outcomes are desired results, impacts or consequences for the Australian community as influenced by the actions of the Australian Government. Actual outcomes are assessments of the end-results or impacts actually achieved.

Output groups A logical aggregation of agency outputs, where useful, and based either on homogeneity, type of product, business line or beneficiary target group. Aggregation of outputs may also be needed for the provision of adequate information for performance monitoring, or based on a materiality test.

Performance information

Evidence about performance that is collected and used systematically. Evidence may relate to appropriateness, effectiveness and efficiency. It may be about outcomes, factors that affect outcomes, and what can be done to improve them.

Portfolio Additional Estimates

The changes in funding requirements that occur after the presentation of the Budget. These changes to funding require the consideration of Additional Estimates by the House of Representatives and the Senate.

Price One of the three key efficiency indicators. The amount the Government or the community pays for the delivery of agreed outputs.

Privacy Act 1988 The Act is the principal piece of legislation providing protection of personal information in the federal public and private sector.

Public Service Act 1999

An Act to provide for the establishment and management of the Australian Public Service, and for other purposes.


Term Meaning

Quality One of the three key efficiency indicators. Relates to the characteristics by which customers or stakeholders judge an organisation, product or service. Assessment of quality involves the use of information gathered from interested parties to identify any differences between the expectations and experiences of the customers and stakeholders.

Quantity One of the three key efficiency indicators. Quantity indicators may measure: the size of an output; count or volume; how many or how much.

Reasonable adjustment

The administrative, environmental, or procedural alterations required to enable a person with disability to work effectively and enjoy equal opportunity with others. By law, employers are required to provide reasonable adjustments whenever it is necessary, reasonable, and possible to do so (i.e., when a reasonable adjustment does not constitute an unjustifiable hardship for the employer).

Receipts The total or gross amount received by the Commonwealth. Each receipt item is either revenue, an offset within outlays, or financing transactions. Receipts include taxes, interest, charges for goods and services, borrowings and Government Business Enterprise dividends received.

Revenue Total value of resources earned or received to cover the production of goods and services.

Social Security (Administration) Act 1999

Provisions in the Social Security Act 1991 concerning the administration of social security payments were split into this separate Act.

Social Security Act 1991

An Act to provide for the payment of certain pensions, benefits and allowances to eligible Australian’s, and for related purposes.


Term Meaning

Special Account Balances existing within the Consolidated Revenue Fund (CRF) that are supported by standing appropriations (Financial Management and Accountability Act 1997 (FMA Act) ss.20 and 21). Special accounts allow money in the CRF to be acknowledged as set-aside (hypothecated) for a particular purpose. Amounts credited to a Special Account may only be spent for the purposes of the Special Account. Special Accounts can only be established by a written determination of the Finance Minister (s.20 FMA Act) or through an Act of Parliament (referred to in s.21 of the FMA Act).

Special Appropriations (including Standing Appropriations)

An amount of money appropriated by a particular Act of Parliament for a specific purpose and number of years. For special appropriations the authority to withdraw funds from the Consolidated Revenue Fund does not generally cease at the end of the financial year. Standing appropriations are a sub-category consisting of ongoing special appropriations—the amount appropriated will depend on circumstances specified in the legislation.

Specific Purpose Payments (SPPs)

Commonwealth payments to the states are divided into General Purpose Payments and Specific Purpose Payments (SPPs). The term payments is used because the amounts referred to are gross transfers, not net, which would include repayments of advances to the state and territory governments. Most SPPs are conditional on policy objectives set by the Commonwealth or the achievement of national policy objectives agreed between the Commonwealth and state and territory governments.

Statutory authority A government agency set up by an Act of Parliament, more or less independent of day-to-day ministerial control, usually not bound by public service procedures to the same extent as ordinary departments, and which is responsible finally to Parliament.

Tax Assessment Act 1936

An Act to consolidate and amend the law relating to the imposition, assessment and collection of a tax upon incomes.

Taxation Laws Amendment Act (No. 3) 1994

An Act to amend the law relating to taxation.


Term Meaning

Aboriginal Land Rights (Northern Territory) Amendment Act 2006 (Amendment Act)

An Act to amend the Aboriginal Land Rights (Northern Territory) Act 1976, and for other purposes.

Welcome to Country A ceremony that allows the Traditional Owners of the region to give their blessing for the event to take place on their land. It is performed by a representative of the custodians of the land where the event is taking place.

White Paper A parliamentary paper enunciating government policy and often explaining the results or conclusions of research. Follows a Green Paper (see Green Paper).

561compliance index FaHCSIA Annual Report 2007–2008

ComplianCe indexThis report is prepared in accordance with the Requirements for Annual Reports approved by the Joint Committee of Public Accounts and Audit under subsections 63(2) and 70(2) of the Public Service Act 1999. This index refers to mandatory and suggested reporting items.

Description Requirement Page

Letter of transmittal Mandatory III

Table of contents Mandatory VII–X

Index Mandatory 565–576

Glossary Mandatory 552–560

Contact officer(s) Mandatory II

Internet home page address and Internet address for report Mandatory V

Review by Secretary

Review by departmental secretary Mandatory 2–18

Summary of significant issues and developments Suggested 5–10

Overview of department’s performance and financial results Suggested 11–16

Outlook for following year Suggested 17–18

Significant issues and developments—portfolio Portfolio departments—suggested

2–18, 26–40

Departmental Overview

Overview description of department Mandatory 36, (26–39)

Role and functions Mandatory 17–18, 36–39

Organisational structure Mandatory 34–35

Outcome and output structure Mandatory 44–45

Where outcome and output structures differ from PBS format, details of variation and reasons for change

Mandatory 26–28, 42–46

Portfolio structure Portfolio departments—mandatory

26–39

continued

562 FaHCSIA Annual Report 2007–2008 compliance index


Report on Performance

Review of performance during the year in relation to outputs and contribution to outcomes

Mandatory 42–272

Actual performance in relation to performance targets set out in PBS/PAES

Mandatory 42–272

Performance of purchaser/provider arrangements If applicable, mandatory

42–272, 312–313

Where performance targets differ from the PBS/PAES, details of both former and new targets, and reasons for the change

Mandatory 42–272

Narrative discussion and analysis of performance Mandatory 42–272

Trend information Suggested 19–25, 42–272

Factors, events or trends influencing departmental performance

Suggested 19–25, 42–272

Significant changes in nature of principal functions/services Suggested 11, 26–28

Performance against service charter customer service standards, complaints data, and the department’s response to complaints

If applicable, mandatory

310–311

Social justice and equity impacts Suggested 25

Discussion and analysis of the department’s financial performance

Mandatory 11–16, 404–547

Discussion of any significant changes from the prior year or from budget

Suggested 26–28

Summary resource tables by outcomes Mandatory 48, 102, 182, 220

Developments since the end of the financial year that have affected or may significantly affect the department’s operations or financial results in future

If applicable, mandatory

26–28

Management Accountability

Corporate Governance Mandatory 17–18, 29–35, 274–282

Statement of the main corporate governance practices in place Mandatory 274–276

Names of the senior executive and their responsibilities Suggested 29–35, 278–279

Senior management committees and their roles Suggested 277–282

Corporate and operational planning and associated performance reporting and review

Suggested 274–309

continued

563compliance index FaHCSIA Annual Report 2007–2008


Approach adopted to identifying areas of significant financial or operational risk and arrangements in place to manage risks

Suggested 297–299, 279–280

Agency heads are required to certify that their agency complies with the Commonwealth Fraud Control Guidelines

Mandatory 302–303

Policy and practices on the establishment and maintenance of appropriate ethical standards

Suggested 274–276, 281

How nature and amount of remuneration for SES officers is determined

Suggested 338–344

External Scrutiny

Significant developments in external scrutiny Mandatory 322–329

Judicial decisions and decisions of administrative tribunals Mandatory 326–327

Reports by the Auditor-General Mandatory 322–326

Reports by Parliamentary Committees Mandatory 317–321

Reports by Commonwealth Ombudsman Mandatory 322

Management of Human Resources

Assessment of effectiveness in managing and developing human resources to achieve departmental objectives

Mandatory 283–286

Workforce planning, staff turnover and retention Suggested 290–291

Impact and features of certified agreements and AWAs Suggested 285–286

Training and development undertaken and its impact Suggested 283–286

Occupational health and safety performance Suggested 292–294

Productivity gains Suggested 290–291

Statistics on staffing Mandatory 338–344

Certified agreements and AWAs Mandatory 285–286, 343–344

Performance pay Mandatory 342

Assets management

Assessment of effectiveness of assets management If applicable, mandatory

405

Purchasing

Assessment of purchasing against core policies and principles Mandatory 405

continued

564 FaHCSIA Annual Report 2007–2008 compliance index


Consultants

Number of Consultancy services contracts let and total expenditure on consultancy services

Mandatory 352–369, 406

Australian National Audit Office Access Clauses

Absence of provisions in contracts allowing access by the Auditor-General

Mandatory Nil to report

Exempt contracts

Contracts exempt from the AusTender Mandatory Nil to report

Commonwealth Disability Strategy

Report on performance in implementing the Commonwealth Disability Strategy

Mandatory 345–346

Financial Statements

Financial Statements Mandatory 410–547

Other Information

Occupational health and safety (section 74 of the Occupational Health and Safety Act 1991)

Mandatory 292–294

Freedom of Information (subsection 8(1) of the Freedom of Information Act 1982)

Mandatory 328–329, 373–377

Advertising and Market Research (Section 311A of the Commonwealth Electoral Act 1918)

Mandatory 347–351

Ecologically sustainable development and environmental performance (Section 516A of the Environment Protection and Biodiversity Conservation Act 1999)

Mandatory 299–301

Discretionary Grants Mandatory 370–372

Correction of material errors in previous annual report If applicable, mandatory

387

565index FaHCSIA Annual Report 2007–2008

index

AAboriginal Councils and Associations Act

1976 (ACA Act), 38, 552

Aboriginal Employment Strategy, 72

Aboriginal Hostels Limited (AHL), 36, 39, 407

Aboriginal and Islander Child Care Agency program, see Indigenous Children Program

Aboriginal Land Commissioner, 37

Aboriginal Land Councils, 38, 65, 93, 389, 394, 395, 398–99, 552— Anindilyakwa Land Council, 38, 395,

396, 399— Central Land Council, 38, 90, 395,

396, 399— Northern Land Council, 38, 90, 395,

396— Tiwi Land Council, 38, 394, 395, 399

Aboriginal Land Grant (Jervis Bay Territory) Act 1986, 38, 378, 552

Aboriginal Land Rights (Northern Territory) Act 1976 (ALRA), 37–38, 59–60, 90, 388–89, 552— Amendment Act, 378, 388, 560

Aboriginals Benefit Account (ABA), 310, 388–401, 552— Advisory Committee, 37, 373

Aboriginal Rental Housing Program, 244

achievements, 5–6, 50, 60— Outcome 1, 5–9, 50, 60, 62–67— Outcome 2, 7–9, 104–08, 113–14— Outcome 3, 9, 184–92— Outcome 4, 9–10, 222–25, 228–32

act of grace payments, 322 see also ex-gratia payments

Administrative Arrangements Order, 11, 14, 16, 26, 44, 373, 378, 552, 556

advertising and market research, 347–51

Age Pension, 20, 21, 104–05, 113, 122, 127, 134–45— assessments of the value of real

estate assets, 120, 334–35, 347— surveys, 121— reviews, 149, 330

Anglicare, 227

Apology to Australia’s Indigenous Peoples, 5, 49, 50, 61, 72, 86, 117, 348

Asia-Pacific Economic Cooperation (APEC), 117, 348

Assurance of Support program, 108— simplification package, 108, 118

audits, 298— ANAO, 332–27— internal, 296, 298–99

Auslan (Australian Sign Language), 154, 312

Australian Bureau of Statistics (ABS), 184, 309

Australian Charities Fund, 268

Australian Early Development Index, 27

Australian Federal Police, 54, 107, 119, 172

Australian Government Disaster Assist website, 263

Australian Government Disaster Recovery Committee, 226, 231

Australian Government Disaster Recovery Payment, 10, 223, 230, 236, 238, 263, 265— review of, 239

Australian Housing and Urban Research Institute, 246, 252–53— review of, 240

Australian Institute of Criminology, 117

566 FaHCSIA Annual Report 2007–2008 index

Australian Institute of Family Studies, 26, 27, 196, 355, 358

Australian National Audit Office (ANAO), 2, 11, 298, 322–26, 393, 404see also audits

Australian Public Service (APS), 287–88, 325, 338–44, 345, 557— Values, 274, 286

Australian Remote Indigenous Accommodation program, 6, 59, 64, 82

Australian Research Alliance for Children and Youth, 193

Australian Research Council, 65

Australian Taxation Office (ATO), 334, 335, 384, 394

Australia’s Future Tax System, review of, 3, 21, 113, 191

Autism Spectrum Disorders, 7, 105, 111, 125, 154— Australian Advisory Board on Autism

Spectrum Disorders, 111— Helping Children with Autism

package, 7, 105, 106, 110, 111, 125, 154

— National Autism Awareness Month, 111

BBaby Bonus, 9, 184, 190, 198, 211, 212,

215, 320

Bandler AM, Dr Faith, 74

Baseline Community Profiles, 76

Baumann AM, Dr Miriam-Rose, 399

Beauchamp, Glenys, 30, 35, 278, 279, 281

Bereavement Allowance, 104, 127, 130, 147

bilateral agreements, 79, 83, 151

Bishop, MP, the Hon. Julie, 314

Brough, MP, the Hon. Mal, 314, 388

Budget measures 2007–08, 120, 334— Outcome 1, 68–70— Outcome 2, 118–24— Outcome 3, 193–95— Outcome 4, 234

business continuity, 295, 297–98

business planning, 295, 405

CCape York Digital Network, 68

Cape York Welfare Reform Project, 73, 235, 355

captioning information services, 105

Carelink, 162

Carers, 8, 106— Carer Allowance, 8, 106, 118, 119, 121,

126, 129, 164–5, 166, 168, 330, 335— Carer Bonus, 106, 118, 119— Carer Payment, 7, 8, 105, 106, 113,

120, 127, 129, 165–66, 168, 330— Carer Payment (child), 21, 112

— review, 4, 8, 112— Carer Respite Centres, 162

Centrelink, 185, 187, 189, 208, 228, 323— control of incorrect payments and

fraud, 133, 149, 168, 254, 329— debt raising and recovery, 333— Financial Information Service, 144— identity fraud, 334

certified agreement, see staff

challenges— Outcome 1, 60–61— Outcome 2, 109–13— Outcome 3, 189–90— Outcome 4, 225–26

child abuse prevention, 203

child care, 2, 3, 11, 22, 26–27, 184, 306

Child Care Management System, 308


Child Disability Allowance, 386

child protection and development, 185–86

child support, 183, 216–17, 308— Child Support Agency (CSA), 70, 187,

189, 308— evaluation, 196— reforms, 4, 183, 187, 189, 321

Clarke, Mr Keith, 39

Closing the Gap, 3, 5, 6, 50–51, 57see also Council of Australian

Governments—Closing the Gap targets

Commission on the Status of Women, 9, 117

Commonwealth Director of Public Prosecutions, 330, 334

Commonwealth Disability Strategy performance report, 345–46

Commonwealth Financial Counselling, 229, 238, 256–57

Commonwealth Ombudsman, 322

Commonwealth Procurement Guidelines, 352, 405

Commonwealth Seniors Health Card, 104, 113, 126, 127, 145, 146

Commonwealth State Housing Agreement, 59, 228, 242–44, 313

Commonwealth State Territory Disability Agreement, 7, 105, 112, 119, 151–52, 313

Community Business Partnership, 235, 267, 271

Community Clean Up Program, 83–84

Community Development Employment Projects program, 2, 6, 11, 26, 51, 55, 60, 63, 85

Community Housing and Infrastructure Program (CHIP), 59, 82–83— review, 6

community recovery, see disaster recovery

compensation for Extension of Fringe Benefits to Pensioners and Older Long-Term Retirees, 144–45, 313

Complaints Management Scheme, 310–11see also Service Charter

Convention on the Elimination of all forms of Discrimination Against Women (CEDAW), 8, 116

core business practices, 276

corporate governance and accountability, 273

Corporations (Aboriginal and Torres Strait Islander) (CATSI) Act 2006, 38, 56, 66, 309

Council of Australian Governments (COAG)— Closing the Gap targets, 3, 5, 50— Helping Younger People with

Disability in Residential Aged Care, 150

— National Action Plan on Mental Health, 8, 22, 106, 319

— Working Groups, 5, 65— disability policy and research, 110— health and ageing, 5— housing, 5, 10, 248— Indigenous reform, 5, 62— mental health, 10, 110, 112— productivity agenda, 5

Crisis Payment, 121

DDepartment of Education, Employment

and Workplace Relations, 27, 69, 111, 288, 327

Department of Education, Science and Training, 318

Department of Families, Housing, Community Services and Indigenous Affairssee FaHCSIA


Department of Health and Ageing, 53, 67, 68, 106, 117, 129

Department of Human Services, 120, 187, 327

Department of Immigration and Citizenship, 107, 122

Department of the Prime Minister and Cabinet, 27

Department of Veterans’ Affairs, 118, 121, 317–18

Disability Discrimination Act 1992, 289, 346

disability, support for people with, 28, 126, 150— business services, 105, 110, 115, 120— case-based funding model, 120— Child Disability Assistance Payment,

126, 165— COAG Helping Younger People with

Disabilities in Residential Aged Care, 150

— Commonwealth State Territory Disability Agreement, 7, 105, 112, 119, 151

— Disability Investment Group, 7, 105— employment assistance, 105— International Day of People with

Disability, 103, 348— National Disability Advocacy Program,

122— National Disability awards, 7, 103— Postal Concessions for the Blind

program, 105, 154— print disability services, 154— supported accommodation, 105, 126,

150— United Nations Convention on the

Rights of Persons with Disability, 110, 318

see also Commonwealth Disability Strategy performance report; National Disability Advocacy Program; National

Disability Awards; National Disability Strategy; Special Disability Trust

Disability Support Pension, 7, 11, 105, 113, 153

disaster recovery, 10, 223, 226, 230, 236, 263, 265— evaluation framework, 239— National Emergency Call Centre, 231— Not-For-Profit Advisory Group

(NFPAG), 227, 231 see also Australian Government

Disaster Assist Website; Australian Government Disaster Recovery Committee; Australian Government Disaster Recovery Payment (AGDRP)

discretionary grants, 296, 370–72, 554

domestic violence, 117, 126— Violence Against Women. Australia

says NO., 347— Women’s Safety Agenda, 177–78 see also National Plan to Reduce

Violence against Women and their Children

Double Orphan Pension, 206, 326

drought assistance, 195, 224, 236

Eearly childhood, 26–27, 44, 78, 186, 202

— Communities for Children, 186, 190, 192, 202

— intervention, 7, 78, 106, 192, 202–04 see also playgroups

Electronic Register of Indigenous Corporations under the CATSI Act (ERICCA), 3, 56, 308

emergency relief, 229, 236, 257

environmental, 299–301, 554— impacts, 301— management, 299–301— Management System (EMS), 300–01


— performance, 300–01 see also Sustainability Report

Equal Opportunity for Women in the Workplace Agency (EOWA), 28, 37, 39— Equal Opportunity for Women in the

Workplace Agency Act 1999, 379, 555

equine influenza, 10, 224, 230, 236

evaluations— Outcome 1, 75–76— Outcome 2, 128–29— Outcome 3, 196–97— Outcome 4, 238–40

Executive Director of Township Leasing, 37–38, 59–60, 397

Executive Management Group, 29, 274, 278, 404— committees reporting to, 235

ex-gratia payments— to Bali terrorist attacks, victims and

family members of, 230, 262— to Brendan’s Fund, 235— to carers, 119— to East Timor medical evacuees, 265— to equine workers’ hardship, 224,

230, 236— to Stolen Generations, the, 49, 61, 321

FFaHCSIA, 36

— Executive, 29, 278— Online Funding Management System

(FOFMS), 231, 312— Strategic Framework 2008–10, 17,

274, 283, 295— governance, 56, 67, 274–82— leadership, 82, 275–76, 281, 283— portfolio structure, 39— regional network, 226, 311— security action plan, 304

see also complaints management scheme; service charter

family and youth support, 128— National Illicit Drugs Strategy

Strengthening Families Program, 128, 191, 200

Family Assistance Office (FAO), 193, 194, 333, 334, 377

Family Income Management (FIM), 221, 230, 235, 258

Family Law Reform, 4, 186, 196

families, support for, 184–5, 192, 195, 240— Family Relationship Services Australia

(FRSA), 187, 409— Family Relationships Services

Program (FRSP), 185, 190, 192, 200— Family Violence Partnership Program

(FVPP), 185, 190, 192, 200— Family Violence Regional Activities

Program (FVRAP), 186, 190, 192, 201— Services for Families with Children,

201, 204, 312

Family Tax Benefit (FTB), 9, 23, 187, 191, 194— Large Family Supplement, 209, 210— Part A, 145, 207, 209, 248— Part B, 9, 184, 207, 320— reconciliation data, 381–82, 384

Financial management, supporting, 230, 256, 279, 404

see also Crisis Payment; Family Income Management

Financial Management and Accountability Act 1997 (FMA Act), 279, 303, 388, 400, 556, 559

financial statements, 411–93— FaHCSIA, 411–93— Aboriginals Benefit Account,

388–402, 494–526— Aboriginal and Torres Strait Islander

Land Account, 527–47

Fixing Houses for Better Health, 85


fraud and compliance, 120–121, 194, 302–303, 334–335

fraud control, 302–303

Freedom of information, 328, 373, 375, 377

Ggambling research, 230, 259

— National Framework on Problem Gambling, 230

— National Research Strategy to Help Prevent Problem Gambling, 259

Great Southern Rail, 127, 146

HHarmer, Dr Jeff, 29, 34, 39, 278–79, 284

Health Care Card, 121, 145

House, Matilda, 50

Household, Income and Labour Dynamics in Australia (HILDA), 121, 234, 305

Household Organisational Management Expenses (HOME) Advice Program, 239, 246

housing support, 222–23, 225, 228, 236–37, 240, 242–55— A Place to Call Home, 225— Homelessness Taskforce, 223

see also National Rental Affordability Scheme, National Affordable Housing Agreement; National Housing Priorities; National Housing Research Fund; National Housing Supply Council; Office of Housing; Rent Assistance; Supported Accommodation Assistance Program

Housing Affordability Fund, 222, 225, 244

Housing Ministers’ Advisory Committee, 240

Hunter, Bruce, 32–34, 278–82

IImproving Policing in Very Remote Areas,

64

Indigenous, 5–6, 19, 20, 47–100— children, 50, 51, 70, 78, 196, 201, 204,

205, 306, 318— communities, 54, 57, 62, 63, 64, 66,

76, 84, 86–7, 189, 200–01, 224, 239, 256–58, 311, 397

— community engagement, 5, 47, 48, 54, 61, 64, 87, 240

— community organisations, 55— employment, 3, 6, 19–20, 51, 55, 58,

60, 63, 67–70, 72–73, 77, 85, 90, 288, 370, 371

— financial management, 82, 258, 388— health, 83, 85— home ownership, 258— housing, 6, 59, 64, 69–70, 82–85

— Standing Committee on Indigenous Housing

see also Aboriginal Rental Housing Program, Australian Remote Indigenous Accommodation program; Community Housing and Infrastructure Program; Indigenous Housing and Infrastructure Agreements

— land reform, 53, 59 see also Executive Director of

Township Leasing— National Indigenous Council, 62— Public Awareness Program, 90–92— Remote Area Exemptions, 69— SES Taskforce on Indigenous Affairs,

62— violence and child abuse in

Indigenous communities, 64, 189, 200— whole-of-government policy, 50, 62,

65, 75, 78–80 see also Apology to the Stolen

Generations; Closing the Gap; Council


of Australian Governments—Working Groups, Indigenous; Community Development Employment Projects program; Indigenous housing; Ministerial Taskforce on Indigenous Affairs; Native Title; Northern Territory Emergency Response; Overcoming Indigenous Disadvantage report; Public Awareness Program

Indigenous Boarding Hostels Partnership, 70

Indigenous Business Australia, 11, 16, 26, 28, 36, 39, 407

Indigenous Children Program, 204, 205

Indigenous Communities Strategic Investment, 63, 73, 86–87, 370— combating petrol sniffing, 86, 370— Family and Community Network

Initiative, 87— Indigenous Affairs Litigation, 86

see also Shared Responsibility Agreements Implementation Assistance Program

Indigenous Coordination Centres (ICCs), 55, 63, 71, 75, 292, 304, 311

Indigenous Housing Infrastructure Agreements, 59

Indigenous Land Corporation, 36, 39, 374

Indigenous Leadership Development program, 54, 60, 63, 64, 82, 87— Indigenous Women’s Program, 87,

371, 372 see also Indigenous community

engagement

Indigenous Parenting Support Services (IPSS), 184, 196, 204, 206

Indigenous Women’s Program, 87, 371, 372

Individual Industrial Instruments, 343–44

information management and technology, 34, 307— Information and Communications

Technology Committee, 277, 281

information technology, 301

Innovation and Investment Fund, 223, 252

International Day of People with Disability, 103, 105

interpreting services, see Auslan

Invest to Grow, 202

Jjudicial decisions, 326–27

KKeilar, Brendan, 235

Kris, Mr John (Toshie), 39

Lland rights, see Indigenous—land rights

and reform see also native title

Leeper, Geoff, 30, 35, 278, 279, 280, 282, 289

legislation, 378–80

Longitudinal Study of Australian Children, 306

Longitudinal Study of Indigenous Children, 70, 78, 306

Mmachinery of government changes, 2, 11,

21, 160, 308, 556

Macklin, MP, the Hon. Jenny, 8, 26, 39, 77, 103, 105, 185, 314, 376, 388

McKay, Robyn, 32, 33, 34, 278, 279, 280, 282


McPhee, Anna, 39

McPhee, Ian, 410

McPherson, Shirley, 39

Maternity Immunisation Allowance, 9, 211, 215

Maternity Payment, see Baby Bonus

Medicare Australia, 70, 194, 214, 215

mental health, 8, 22, 45, 106, 112, 157, 235, 237, 319–20, 371— Mental Health Community Based

Program (MHCBP), 8, 106, 114, 125— National Action Plan on Mental

Health, 8, 22— Personal Helpers and Mentors, 128— respite, 8, 112, 114, 158— working groups, 112

see also Council of Australian Governments (COAG)—Mental Health Measures

Migration Program, 122, 195

Minister for Families, Housing, Community Services and Indigenous Affairs, 8, 9, 26, 39, 77, 103, 105, 185, 314, 388

Minister for Housing and Minister for the Status of Women, 26, 39, 118, 222, 228, 314

ministerial and parliamentary services, 314

Ministerial Taskforce on Indigenous Affairs, 62

Morony, Ron, 39

Multiple Birth Allowance, 184, 195, 209, 210

MyTime program, 107, 116, 123, 164

NNational Aborigines and Islanders Day

Observance Committee (NAIDOC), 90, 96, 371

National Affordable Housing Agreement, 4, 10, 225, 228, 244, 250

National Council to Reduce Violence against Women and their Children, 108, 374

National Disability Advocacy Program, 122

National Disability Awards, 7, 103, 105

National Disability Strategy, 18, 110

National Emergency Call Centre, see disaster recovery

National Homelessness Strategy, 242, 245, 255

National Housing Priorities, 245–46

National Housing Research Fund, 246

National Housing Supply Council, 24, 222, 237, 247, 248

National Illicit Drugs Strategy, 191, 200— Strengthening Families Program,

128–29, 186

National Information Centre on Retirement Investments, 259

National Mental Health and Disability Employment Strategy, 7, 115

National Plan to Reduce Violence against Women and their Children, 8, 18, 108, 113, 126, 177–178

National Rental Affordability Scheme, 18, 222, 225, 244, 248

Native Title, 65–66, 72, 89— Native Title Act 1993, 65–66, 89, 93,

379— Native Title Prescribed Bodies

Corporate, 66, 354— Native Title Representative Bodies,

65–66, 89, 92— 1967 Referendum, 74— service providers, 65, 89, 92

Newly Arrived Youth Support Services, 27


Northern Territory Emergency Response (NTER), 3, 6, 51–54— community engagement, 54, 61, 64,

87, 267— community safety, 6, 51, 54— community stores licensing, 54, 72— coordination, 51, 53— education, 51, 53— employment and welfare reform, 51,

72, 90— Government Business Managers, 304,

311— health, 51, 53, 54— housing and land reform, 53— income management, 6, 54, 61, 69,

72, 226— permit system, 56, 319— review, 3, 6, 53

Ooccupational health and safety, 292–94

Office of Housing, 236, 248

Office for Women, 25, 107, 108, 116, 117, 119

Office of Indigenous Policy Coordination, 65, 75

Office of the Registrar of Indigenous Corporations, 56, 66, 96–100, 309

operating results, 11–12

outcomes and outputs, 42–45

Overcoming Indigenous Disadvantage report, 57

Ppandemic influenza, 227, 234

parenting, 4, 184, 194, 196–97, 240— Indigenous Parenting Support

Services, 204— Parenting Research Centre, 123, 197

see also Raising Children Network

parliamentary committees, 317–21

Parliamentary Secretary for Disabilities and Children’s Services, 26, 39, 111, 123, 314

peak bodies, funding to, 408–09

peer support groups, 116, 123, 163 see also MyTime program

pension, 3, 17, 20–21, 104, 144–45— Pension Assets Test, 104— Pension Bonus Scheme, 124, 144— pension review, 21, 34— Pensioner Concession Card, 144–45

see also Age Pension; people trafficking, support for victims of

performance reporting, 42–46, 346, 390

Personal Helpers and Mentors (PHaMs), 8, 114, 128

petrol sniffing— combatting, 56, 86— evaluation, 76— Petrol Sniffing Strategy, 64, 76

playgroups, 186, 190, 192–93, 202–03, 205— Expansion of Playgroups for

Indigenous Families, 186, 205— Intensive Support Playgroups (ISPs),

186, 190, 192, 202— Locational Supported Playgroups

(LSPs), 186

Plibersek, MP, the Hon. Tanya, 26, 39, 228, 314

Portfolio Additional Estimates— Outcome 1, 72–73, 86, 89–90— Outcome 2, 125–28, 156–57, 165,

178— Outcome 3, 195–196, 206— Outcome 4, 235–37, 247–48, 258,

262–63, 267

Portfolio Budget Statements (PBS), 42, 70, 296

Prime Minister, 5–6, 31, 49, 108, 236, 267


Privacy Commissioner, 328

Productivity Commission, 8, 57, 191

Program Performance Group, 45, 282, 296

project management, 296–297

prosecutions, 330, 334

protective security, 304

Public Awareness Program, 90

RRaising Children Network, 197

reconciliation, 5, 25, 49, 61, 72— National Reconciliation Week, 74— Reconciliation Action Plan, 25, 60–61,

300— Reconciliation Place Women’s

Artwork, 74

Reconnect, 27, 107, 108, 124, 169–71

Reconnecting People Assistance Package, 269–70

Regional Partnership Agreements, 57, 58, 63

Remuneration Committee, 277, 280

Rent Assistance, 24, 223, 228, 248–49, 254

Repatriation of Indigenous Ancestral Remains, 60, 61, 66, 91–92

research, 304–06— Research and Evaluation Committee,

277, 282, 305— Social Policy Research and Evaluation

Panel, 305 see also Australian Research Alliance for

Children and Youth

reviews and appeals, 133, 149, 161, 168, 179, 215, 254

Right Payments to the Right People, 329–32

Risk Assessment and Audit Committee, 277, 279–80, 299, 303

risk management, 297–99, 312

Rudd, MP, the Hon. Kevin, 49, 50

SScotdesco, 55

Scott AO, Dr Evelyn, 74

Scullion, Senator the Hon. Nigel, 314

Secretaries’ Group on Indigenous Affairs, 5, 62, 75

Secretary, 29–30, 274, 277, 278— Secretary’s Review, 2–18

Senior Management Group, xi, 277, 279

seniors, 7, 20, 104–5, 109, 113, 134–49— Seniors Bonus Payment, 7, 104, 113,

124— Seniors Concession Allowance, 7, 126,

146 see also Age Pension; Commonwealth

Seniors Health Card; Disability Support Pension; National Information Centre on Retirement Investments

Service Charter, 310 see also Complaints Management

Scheme

Shared Responsibility Agreement, 57, 63, 71, 75— Implementation Assistance Program,

87

Shorten, MP, the Hon. Bill, iii, 26, 39, 111, 123, 314, 376

Social Housing Subsidy Program, 249

Social Inclusion, 4, 25, 77, 249— Agenda, 127— Unit, 127

Social Security, 333–34— international social security

agreements, 105, 124, 127, 144


— Social Security (Administration) Act 1999, 38, 327, 379, 558

Social Security Appeals Tribunal (SSAT), 37, 38— staffing, 338–44

Special Benefit, 130–31

Special Disability Trusts, 116, 318

staffing, 283–294, 338–344— Australian Workplace Agreements

(AWAs), 285–286, 343–4see also Individual Industrial

Instruments— capability development, 275, 285,

297— certified agreement, 285–86, 563— classification, 285, 338–43— code of conduct, 286, 362— Disability Access Coordinator, 122,

287— diversity, 283, 287–89— e-learning, 286, 292— eliminating bullying and harassment

in the workplace, 292— Employee Assistance Program, 343— Indigenous staff, 288— leadership capability, 283— non-salary benefits, 342–43— overview, 338–44— performance management, 275,

285–86, 295— performance pay, 338, 342— productivity, 290— recognition, 284, 286— salary ranges, 341–42— staff with disability, 287–89— turnover, 290— workforce planning, 62, 290

see also Commonwealth Disability Strategy performance report; occupational health and safety

statement of material error (2006–07 FaCSIA Annual Report), 387

strategic interventions, 56, 58, 75

Street, Lady Jessie, 74

Stronger Families and Communities Strategy, 186, 197, 201, 240, 268— Communities for Children, 186, 190,

192, 202— Invest to Grow, 202— Local Answers, 231–32, 240–41, 268

substance abuse, 20, 56, 64, 712, 191 see also petrol sniffing

superannuation, 7, 20, 140, 397— Better Superannuation, 7, 139— Simplified Superannuation, 380— Superannuation Guarantee, 141

Supported Accommodation Assistance Program (SAAP), 223, 229, 250

Sustainability Report, 300–01

TTelephone Allowance, 127, 146–47

Torres Strait Regional Authority, 37, 39

2020 Summit, 77

UUtilities Allowance, 124, 127, 147

Vvalues, 274–75, 286–288

volunteers, 10, 232–34, 244, 269— Volunteer Grants Program, 231, 233,

268— Volunteer Management Program, 224,

232, 269— Volunteer Resource Centres, 224,

232, 269— Volunteer Small Equipment Grants,

10, 234— Volunteering Australia, 227, 408


WWelcome to Country, 50, 74, 560

Widow B Pension, 127, 173–76

Wife Pension (Age), 173–76

Wife Pension (DSP), 173–76

women, support for, 107–08, 113— Support for Victims of Trafficking, 107,

119, 172— Women’s Leadership and

Development Program, 176, 371–72— Women’s Safety Agenda, 177–78, 372

see also Asia-Pacific Economic Cooperation; Commission on the Status of Women; Convention on the Elimination of all forms of Discrimination Against Women; domestic violence; National Plan to Reduce Violence against Women and their Children; Office for Women

Wreck Bay Aboriginal Community Council, 38, 552

YYates, Bernie, 31, 35, 278–79, 281–82

youth, 27, 44, 72, 169–71— Addressing Youth Homelessness, 44,

107, 169–71 see also Reconnect

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