application lifecycle management eases innovation, boosts

SAP Solution in DetailSolution Extensions

Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk

Table of Contents4 Quick Facts

5 Application Lifecycle Management – The ProcessesApplication Lifecycle Management in Detail

9 Support for Application Lifecycle Management from SAP

10 ALM Process: Solution ImplementationSAP Application Visualization Software by iRise

SAP Central Process Scheduling Application by Redwood

SAP Enterprise Modeling Applications by Software AG

SAP Knowledge Acceleration

SAP Workforce Performance Builder

12 ALM Process: Test ManagementSAP LoadRunner Application by HP

SAP Quality Center Application by HP

SAP Test Acceleration and Optimization Application

SAP Test Data Migration Server Software

13 ALM Process: Business Process OperationsSAP Central Process Scheduling Application by Redwood

SAP Process Performance Management Application by Software AG

14 ALM Process: Technical OperationsSAP Archiving Application by OpenText

SAP Document Access Application by OpenText

SAP Extended Diagnostics Application by CA Wily

SAP User Experience Management Application by Knoa

16 Landscape Transformation: Keeping Pace with Change SAP Landscape Transformation Software and Services

17 Summary: Establishing a Single Source of TruthFor More Information

Quick FactsBusiness Challenges

• Manage applications across the appli-cation lifecycle

• Manage change to mitigate the risk of outages, poor performance, and infra-structure damage

• Support rapid business innovation and changing business requirements

• Automate testing • Validate business requirements prior

to design and development • Align IT and business on software

requirements and user-experience design

Key Features • Centralized application control –

Manage the application lifecycle from a “single source of truth”

• Iterative solution design – Validate business requirements prior to design and development

• Business process modeling – Inte-grate business process models with testing solutions for process-based testing and end-user training

• Automated testing tools – Keep pace with testing demand while improving the quality of each innovation

• Diagnostic software – Track applica-tion performance in the live environ-ment to proactively diagnose problems

Business Benefits • High-quality applications due to soft-

ware-supported, process-oriented modeling, testing, and monitoring

• Superior business continuity through release of high-quality applications to production

• Lower IT costs due to highly auto-mated tasks

• More effective IT management through improved standards and practices

For More Information Contact your SAP representative today or visit us online at www.sap.com.

SummarySAP helps you implement high-quality solutions rapidly with our approach to application lifecycle management. You can model business processes efficiently, improve the quality of new implementa-tions, and confirm that targeted busi-ness requirements are implemented as intended.

http://www.sap.com/index.epx

5SAP Solution in Detail – Application Lifecycle Management Eases Innovation, Boosts Quality, Reduces Risk

At SAP, application lifecycle management is a term that describes the processes, tools, services, and organizational model used to manage SAP® and non-SAP software throughout the lifecycle of your solutions, from concept to phaseout. Application lifecycle management is a foundation that supports your quest to run IT like a factory and enables you to adopt innovations from SAP rapidly.

Within the framework of ALM, SAP supports 11 application lifecycle manage-ment processes that help you manage your SAP and non-SAP applications from implementation through to the retirement of the solutions. These ALM processes run within the context of the five-phase Information Technology Infrastructure Library (ITIL) framework. ITIL provides generic guidelines for IT management standards that represent good practices. Customers who do not run ITIL shops can still benefit from following these ALM pro-cesses within the context of the ASAP methodology or their own methodology.

The processes behind application life-cycle management are straightforward. They provide a set of integrated tools and processes designed to help IT realize the benefits of the company’s invest-ment in new technology and processes with minimum risk. The same tools are used to gather intelligence about how the processes are running from both the IT and the business point of view. This enables IT to manage those processes in such a way as to achieve key perfor-

mance indicators (KPIs), reach a high return on the investment, increase the quality of implemented solutions and processes, and reduce risk.

Our application lifecycle management approach assists IT managers in devel-oping best practices for managing each IT process no matter how complicated the application landscape might be. The 11 processes supported by SAP software are aligned with the solution standards developed by the SAP Active Global Sup-port (SAP AGS) organization. IT manag-ers can implement these standards quickly using the SAP Solution Manager application management solution pro-vided as part of their SAP Enterprise Support agreement.

Business managers benefit from tools designed to help them validate and con-firm business requirements and develop a proof of vision prior to any coding, pro-gramming, or configuration. Process models can be built and used throughout the lifecycle of the process to help design and efficiently implement the process, while providing feedback on process per-formance after the software has gone into productive operation. The process models are used throughout testing to verify that the built solution meets the relevant requirements. After going live with the solution, the process models are used to monitor and track business per-formance and can be used as a basis to develop changes to the software to meet evolving business demands.

At SAP, application lifecycle manage-ment focuses on the following areas: • Processes based upon standards for

best practices drawn up by SAP AGS • Tools from SAP and third-party ven-

dors designed to support the ALM processes

• Support and consulting services that provide access to expert knowledge and educational services to empower your workforce

• A best-practice methodology, organi-zational model, and solution stan-dards that assist you in managing the organizational aspects of your soft-ware landscape

IT and business managers are tasked with maintaining business continuity, accelerating innovation, and reducing risk while keeping the total cost of opera-tions low and protecting the company’s IT investment. Meeting these objectives on a continual basis is exactly what the ALM approach is designed to facilitate. To gain optimal value from your business solutions, SAP provides software and technology to help you with application lifecycle management, including all the tools you require to perform the tasks efficiently and effectively.

Application Lifecycle Management – The ProcessesCustomers gain optimal value from their business solutions by implementing SAP’s recommended approach to application lifecycle management (ALM). You can manage minor changes, such as patches, and develop new implementations and adap-tations of existing solutions to support company carve-outs or business mergers faster, with increased quality, and reduced risk. Our ASAP methodology supports IT and the business throughout the application lifecycle.

ITIL Phases ITIL is widely adopted for IT service man-agement because it so clearly defines a framework for identifying, planning, delivering, and supporting IT services delivered to the business. Regardless of the methodology you use to manage your application landscape – the ASAP methodology or your own methodology – this framework has distinct phases within which the 11 ALM processes sup-ported by the ASAP methodology can be performed.

Application Lifecycle Management ProcessesALM processes are activities that IT management can deliver as IT services to support your software in specific stages of the application lifecycle. The 11 ALM processes supported by SAP observe best-practices standards to keep your SAP software running like a smoothly operating factory. SAP AGS publishes solution standards for each of the 11 processes. SAP Solution Manager is the primary tool used to support these processes. The application management solution also serves as the hub for inte-grating additional software to help you address your ALM activities.

APPLICATIOn LIFECyCLE MAnAgEMEnT In DETAIL

Managers must manage their solutions during the various ALM processes while operating within several phases of ITIL concurrently. New solutions are imple-mented as productive operations con-tinue to be supported. Current processes are optimized and changes to productive processes are implemented at the same time as service-level agreements to the business and KPIs are being met. During this time, regression tests of changes are executed to verify that high-quality inno-vations and changes are delivered. Mean-while, monitoring the current operation of solutions and troubleshooting prob-lems is taking place and active business operations are being managed. To help customers coordinate and orchestrate these activities, SAP provides integrated software and tools designed to reuse information and streamline the work associated with ALM.

The 11 ALM processes supported by SAP observe best-practices standards to keep your SAP software running like a smoothly operating factory. SAP AGS publishes solution standards for each of the 11 processes.


ALM Process What the ALM Process Does

Solution documentation Identifies and documents business processes for SAP® solutions, including partner software components, custom code, and interfaces

Solution implementation Identifies, adapts, and implements new and enhanced future-proof business and technical software implementations

Template management Allows customers with multisite SAP software installations to create and manage their company-wide business process library – from initial template definition to template implementation and template optimization

Test management Defines the unit, scenario, and integration testing requirements and test scope for projects and changes; is used to develop automatic and manual test cases, man-age the testers, and report on test progress and test results

Change control management Provides workflow-based management of business- and technology-driven chang-es integrated with project management and synchronized deployment functions; leads to improved reliability of the solution and minimized risk through segregation of duties and transparency of all changes; contributes to technical and functional robustness

Application incident management Enables centralized and common incident and issue message processing on mul-tiple organizational levels; offers a communication channel with all relevant stake-holders of an incident; is integrated in all ALM processes; can be connected to a non-SAP software help desk application; includes follow-up activities such as knowledge research, root-cause analysis, and change management

Technical operations Monitors system and end-user experience and the routine tasks of system admin-istration, such as sending alerts and analyzing and maintaining SAP solutions

Business process operations Sets up, supports, and executes operational processes, including business process and interface monitoring, job scheduling management, data consistency manage-ment, and data volume management

Maintenance management Covers the lifecycle management of corrective software packages from discovery and retrieval to test-scope optimization and optional automatic deployment to productive environments

Landscape transformation Manages business- and IT-driven changes in SAP software landscapes

Upgrade management Provides comprehensive project support for release transitions; helps SAP cus-tomers understand and manage the major technical risks and challenges of an upgrade project

• Manage and report on KPIs • Optimize business processes on an

ongoing basis over the lifecycle of your applications

Because this software integrates with SAP Solution Manager, it can share infor-mation across tools and support collabo-ration between IT and the business. With these solutions, you can support all the applications in your complex software landscape, including both SAP and non-SAP applications, throughout their lifecycles.

The figure shows the products that make up the set of this software and the ALM processes they support. Keep in mind, though, that most products support multiple ALM processes, increasing the return on investment for each product.

and transparency. Collaboration between distributed IT business and partner teams is facilitated. SAP software brings together the processes, tools, services, and point solutions based on SAP Solu-tion Manager. The framework includes best-of-breed software that comprises SAP and third-party vendor solutions, all provided by SAP. Following the integrated ALM approach and with the tools this software provides, you will be able to:

• Deliver innovation and manage change more quickly to meet business requirements

• Reduce total cost of ownership • Deliver superior-quality applications

that maintain business continuity and reduce risk

• Meet, or exceed, service-level agree-ments with the business

How to Tackle ALM Challenges There are obvious benefits in establishing an integrated platform of processes and tools designed to support ALM activities and employing a central repository for information and reuse of information. Our customers often struggle with point solu-tions that require manual integration in order to share information or to trace requirements. Because they are not integrated, the solutions do not provide consistent information throughout the application lifecycle. They hinder collabo-ration between phases and between busi-ness and IT, and create process gaps and disruptions.

When the processes and tools used by a team are integrated, you gain continuity and consistency from one process to the next. You benefit from improved visibility

Landscape Transformation SAP Landscape Transformation

Application Lifecycle Management Processes and Software

Upgrade Management

Maintenance Management

Business Process Operations SAP Central Process Scheduling by Redwood

SAP Process Performance Management by Software AG

Technical Operations SAP Archiving by OpenText

SAP Central Process Scheduling by Redwood

SAP Document Access by OpenText

SAP Extended Diagnostics by CA Wily

SAP User Experience Management by Knoa

Solution Documentation

Solution Implementation SAP Application Visualization by iRise

SAP Central Process Scheduling by Redwood

SAP enterprise modeling applications by Software AG

SAP Knowledge Acceleration

SAP Workforce Performance Builder

Template Management

Test Management SAP LoadRunner by HP

SAP Quality Center by HP

SAP Test Acceleration and Optimization

SAP Test Data Migration Server

Application Incident Management SAP IT Service Management

Change Control Management SAP Portfolio and Project Management

SAP® Solution Manager and SAP software

Operate

Implement

Design


All of the tools and applications dis-cussed in this document integrate with SAP Solution Manager and support the ALM processes. These tools and applica-tions – some from SAP, others from the SAP ecosystem and partners – help you manage each of the application lifecycle processes. The figure lists each offering with the process during which the offer-ing is usually introduced. However, most of these products extend across ALM processes, increasing the return on investment for each product.

Because ALM helps you manage change throughout the application life-cycle, you can oversee spot changes, like patches, as well as overarching changes, such as the implementation of new solu-tions. You have support for performing needed adaptations to software as a result of company carve-outs, business mergers, and acquisitions.

Managing application quality and mini-mizing risk over the course of the appli-cation lifecycle starts with SAP Solution Manager. Provided to customers free of charge as part of their SAP product maintenance program, SAP Solution Manager supports the ALM processes and integrates with SAP software designed to help you address your ALM challenges. As a centralized hub for application management processes, SAP Solution Manager facilitates collabora-tion. You gain a single source of the truth throughout the lifecycle of your applica-tions. Because it is included in your maintenance fees, there is no additional charge for SAP Solution Manager when you purchase your SAP software and maintenance contract. This is part of the SAP commitment to help you achieve application quality over the long term and maximize performance.

Support for Application Lifecycle Management from SAP

CIOs are tasked with maintaining business continuity, accelerating innovation, and reducing risk while keeping the total cost of operations low and protecting the company’s IT investment. Meeting these objectives is what the ALM approach facilitates.

During the ALM process called solution implementation, you identify, adapt, enhance, and implement support for business and technical business scenar-ios. This process teases out business innovation from software installation. Based on SAP Solution Manager, you can use the products of the ALM software described below to adapt and implement solutions within your solution landscape.

SAP APPLICATIOn VISUALIzATIOn SOFTWARE By IRISE

With SAP Application Visualization software by iRise, you verify business requirements and improve collaboration between IT and the business. The diffi-culty of capturing clear, accurate require-ments for software development projects is generally acknowledged. SAP Applica-tion Visualization eases the task, helping business and IT communicate better, share their vision, verify their under-standing of business requirements, and reduce the risk of costly project overruns during development.

With SAP Application Visualization, you can rapidly create an integrated, interac-tive view of an entire solution design or any part of it you require. This visualiza-tion allows you to show stakeholders how standard and nonstandard elements of SAP and partner software would look and interact within either a new or exist-ing software landscape. Stakeholders can test-drive and fully experience the proposed vision for the application design and provide feedback before any expensive coding takes place. A working preview can be completed in a matter of hours to encompass integrated work-flows, interfaces to existing solutions,

and custom requirements. The end result is a complete, readily understandable “picture” of requirements. Business and IT can agree on what’s needed and how to implement software to meet those needs. In most cases, business analysts and functional experts can learn and master the software functionality in less than a day.

SAP CEnTRAL PROCESS SCHEDULIng APPLICATIOn By REDWOOD

From solution design to operation and continuous improvement, enterprise process automation helps you manage business and IT processes. Based on the SAP Central Process Scheduling applica-tion by Redwood, this automation con-nects people, applications, and systems to make your processes more efficient, reliable, and cost-effective. It gives busi-ness stakeholders more visibility and control of process execution; improves process quality, continuity, and consis-tency; and reduces process costs.

Business users require more visibility and control over when and under what conditions their processes execute. Enterprise process automation enables business stakeholders to actively partici-pate in the execution of their processes, providing role-based interfaces for interactions such as approvals, decision checkpoints, and responses to alerts. This gives business users the right level of IT transparency and helps close the gap between business and IT responsibilities. In addition to empowering business users, these interfaces reduce the burden on IT to respond to minor process issues, alleviating help-desk workload and freeing resources for value-adding activities.

Designing how business process steps will execute as part of the solution design gives process architects more control over implementation and execution. With the software, they can:

• Include end-to-end process execution design with no need to use the ABAP™ programming language

• Include business process steps in the integration test cycle to improve over-all quality and reduce risk

• Plan business-user interaction to drive efficiency and help ensure stakeholder visibility throughout the process

SAP EnTERPRISE MODELIng APPLICATIOnS By SOFTWARE Ag

SAP enterprise modeling applications by Software AG combine Web-based com-ponents to help you create, optimize, and manage end-to-end support of business processes by SAP and non-SAP applica-tions. Working within an integrated, role-based, intuitive modeling environment, you get help for process design, analysis, optimization, implementation, and mea-surement. You can design support for future-proof business processes based on enterprise-wide standards. The soft-ware facilitates the implementation of internal controls that comply with regu-lations and support your IT governance initiatives. Because the software is inte-grated with SAP Solution Manager, you can integrate business requirements, blueprint models, and technical imple-mentation. Using drag-and-drop func-tions, process designers can assemble a series of process components to model a business process. Synchronization between SAP Solution Manager and the enterprise modeling application is

ALM Process: Solution Implementation

automatic. This expedites the work of merging technical and business views of a process model and enhances commu-nication between IT and business analysts.

SAP enterprise modeling applications by Software AG include:

• SAP Business Designer application by Software AG

• SAP Business Process Optimization application by Software AG

• SAP Business Publisher application by Software AG

• SAP Enterprise Modeling application by Software AG

SAP enterprise modeling applications by Software AG significantly accelerate the solution design process. This is mainly due to automation made possible by leveraging the business process reposi-tory within SAP Solution Manager, which allows you to jettison the old method of tacking process models to the wall to evaluate them. Because you get a clear view of standard SAP software function-ality, the need for customization is reduced. You can make informed deci-sions about when to move forward with-out customizing solutions.

SAP KnOWLEDgE ACCELERATIOn

SAP Knowledge Acceleration software offers a powerful set of solutions to track, understand, and manage business per-formance. It can unlock the power of your SAP solutions by facilitating user adoption. SAP Knowledge Acceleration increases users’ understanding of the benefits of your SAP software invest-ment and helps users develop skills to leverage your SAP solutions to perform

their day-to-day activities. It provides input for users to learn and refresh their skills on a daily basis, so they derive maximum value and satisfaction from the software. SAP Knowledge Accelera-tion is Web-based, customizable, and flexible. You can deploy it through a learning management system, a server, or a CD. It gives you complete training and performance support – which you can use immediately or tailor to your company’s specific needs.

The learning environment SAP Knowl-edge Acceleration provides is divided into different training modules and includes quick-reference material based on different learning objectives, business processes, and tasks. This allows users to focus on just the functions and con-cepts they need to know. They can choose what and when they learn, at a pace that best matches their needs. And because SAP Knowledge Acceleration is available 24x7, learners can refer back to the tutorials and performance-support documents whenever they have ques-tions or need more information on a par-ticular topic.

SAP WORKFORCE PERFORMAnCE BUILDER

SAP Workforce Performance Builder soft-ware helps you create and deploy user documentation, context-sensitive user help, simulations, e-learning content, test scripts, and process documentation with unprecedented power and speed. Its core functionality and optional extensions work together to integrate and manage the work of subject matter experts, con-tent developers, project leaders, and change and learning managers. Role-

based options for the software are avail-able for producers, managers, and navigators, as meets your organization’s needs. The result is a lower cost of owner-ship and a workforce empowered to get the most from your SAP solution. Its advanced features help keep support and training costs down and regulatory com-pliance high. Its modest system require-ments and fast deployment options reduce IT costs and speed up ramp-up time significantly. And SAP Workforce Performance Builder is highly scalable.


The ALM process referred to as test man-agement defines various types of test requirements and the scope of testing to be carried out based on implementation project or specific change requests. During the test management process, automated and manual test cases are developed, testers are managed, and test processes and test results are reported. Test defects are also resolved during this process.

SAP LOADRUnnER APPLICATIOn By HP

Quality assurance should never be limited to functional testing. You also need to know that your applications will perform effectively under any load circumstances. This is where the SAP LoadRunner appli-cation by HP can help. SAP LoadRunner uses industry-standard load-testing func-tionality to predict system behavior and performance. It can emulate thousands of concurrent users to put applications through the rigors of real-life user loads. You can stress an application from end to end, measuring response times and mak-ing corrections before the application is delivered to the end users. With its thor-ough, integrated diagnostics and valida-tion functionality, SAP LoadRunner helps mitigate performance risks, accelerate application delivery, and increase busi-ness agility.

SAP QUALITy CEnTER APPLICATIOn By HP

The SAP Quality Center application by HP helps facilitate test management by enabling efficient communication and collaboration across teams and phases. An adapter integrates SAP Quality

Center with SAP Solution Manager so you can smoothly transfer your business solution design structure and related artifacts. These may include specifica-tions, business test requirements, and test objects, such as transactions, imple-mentation guide activities, and custom programs.

When it comes time to test your appli-cation, SAP Quality Center helps cap risk and the uncertainty often involved in testing complex applications embedded in constantly evolving environments. Through automation, the software increases the speed, accuracy, and effi-ciency of testing, and it supports a con-sistent, repeatable process for core testing activities. These include planning and scheduling tests, analyzing results, managing defects, and creating consoli-dated reports. You can transfer test results to SAP Solution Manager, where project managers can centrally monitor them. This gives them greater control over testing processes and simplifies the reuse of critical testing information.

SAP TEST ACCELERATIOn AnD OPTIMIzATIOn APPLICATIOn

The SAP Test Acceleration and Optimiza-tion application helps speed the testing process without sacrificing quality. Through a simple drag-and-drop inter-face, the software lets you break down applications into components. These components can then be assembled into small, parameterized, manageable test cases on which you can run a multitude of tests in a short amount of time. Web-access features support globalized testing environments for nonstop, follow-the-sun quality assurance activities.

SAP TEST DATA MIgRATIOn SERVER SOFTWARE

SAP Test Data Migration Server software can help you dramatically reduce testing demand on infrastructure resources. Through the creation of small, user-friendly environments with consistent, relevant extracts of real business data, this software minimizes infrastructure and maintenance expenses and maxi-mizes the effectiveness and accuracy of your nonproduction systems. You can use the software to:

• Create a separate client for testing purposes within the development envi-ronment and supply it with current data from the production software environment

• Supply clients in quality assurance, testing, and training environments with current data

• Build up a test environment with a reduced data set for testing upgrades

• Create master clients that can store test data for delivery to other test and training clients after a system reset

Your great benefit is that you can create test environments that use approxi-mately 30% of the data in your produc-tion environment. This enables your test teams to work with a far more manage-able set of data and helps you reduce IT costs by conserving infrastructure resources.

ALM Process: Test Management

The ALM process called business pro-cess operations focuses on topics related to application operations that are critical to maintaining the smooth, reli-able operation of your core business pro-cesses in order to meet your business requirements. This functionality sup-ports the entire operational process, from creating a job request to executing and monitoring the job.

SAP CEnTRAL PROCESS SCHEDULIng APPLICATIOn By REDWOOD

While growth, acquisition, and the evolu-tion of technology complicate process management, job scheduling can cap the complexity by providing a central point of control across your organization. The SAP Central Process Scheduling applica-tion by Redwood manages and auto-mates business processes across SAP and non-SAP software environments to deliver a rapid return on your investment, lower costs, and help you adapt to changing customer and market demands.

To further simplify process manage-ment, the intuitive, Web-based GUI within SAP Central Process Scheduling lets you manage multiple scheduling tools as one. Users are granted secure access from anywhere and at any time – including remote support for mobile devices. And because SAP Central Process Scheduling focuses on processes, its job scheduling management tools can orchestrate the physical, virtual, and cloud-based IT resources needed to support individual processes. This in turn can dynamically influence the IT infrastructure so pro-cesses complete successfully. The soft-ware also enables precise, process-based system management across environments.

SAP PROCESS PERFORMAnCE MAnAgEMEnT APPLICATIOn By SOFTWARE Ag

Measuring existing processes is often the first and most critical step in creating a streamlined, flexible, profitable organi-zation. The SAP Process Performance Management application by Software AG, a browser-based client-server appli-cation, helps you diagnose and under-stand business processes with analytical tools that can be easily understood by business leaders and IT experts alike. The software’s Java application server extracts relevant KPIs from your SAP software, aggregates them, and allocates them in a central database. Calculations are carried out on the server.

SAP Process Performance Manage-ment then helps your business and pro-cess owners visualize, understand, and evaluate processes by providing a com-prehensive picture of your actual process performance from two important per-spectives. The objective measurement of KPIs yields quantitative insight, while the graphic visualization of business activi-ties promotes a qualitative understand-ing of operational processes. With this pragmatic yet powerful visualization and analysis of business processes, your users can drill through from an end result to the contributing factors. As a result, you gain new insight into the influencing factors and patterns that create a given outcome.


ALM Process: Business Process Operations

The amount of work required to build, test, and deploy an application may be substantial, but it marks only the begin-ning of the application lifecycle. It is dur-ing the ALM process called technical operations that an application will prove its value to the company – and IT needs to do everything within its power to deliver value wherever possible. During this ALM process, you monitor, analyze, and maintain SAP and non-SAP solutions. However, monitoring technology compo-nents in the IT infrastructure can only tell part of the story. To achieve full monitor-ing coverage of applications, you need to track performance from the perspective of the end user.

SAP ARCHIVIng APPLICATIOn By OPEnTExT

The SAP Archiving application by OpenText allows enterprises to manage increasing amounts of information – including structured and unstructured data – with a minimum amount of effort and resources.

The volume of business data in your database – which increases with every transaction – hinders technology perfor-mance, slows access to information, and decreases the speed and agility of your business. SAP Archiving lets you off-load outdated SAP data and documents from SAP software while retaining access to that information. SAP Archiving is avail-able as part of the SAP Document Access application by OpenText and as a sepa-rate application for organizations without document access requirements or with non-SAP content access requirements.

With SAP Archiving you can store SAP and non-SAP data and documents on a secure archive server with logical and physical archive management function-ality. During its lifecycle, the data is stored in a durable, unalterable, and tam-

perproof format, lowering the costs and risks associated with meeting data reten-tion and disposal requirements. In addi-tion, off-loading data speeds up backup and recovery times, reduces administra-tive and hardware costs, and decreases the time it takes to implement enterprise application upgrades. Administrators can archive data when necessary and even schedule data archiving to enhance the application’s performance.

SAP DOCUMEnT ACCESS APPLICATIOn By OPEnTExT

The SAP Document Access application by OpenText is powerful enterprise content management software that integrates fully with your SAP applications. It allows you to store, manage, and retrieve SAP and non-SAP documents across SAP transactions and SAP solutions, including the SAP ERP application and the SAP Customer Relationship Management application. Non-SAP documents can originate from various sources, such as Microsoft Office programs, host systems, legacy software, and customer-specific applications.

Below are just some of the key features of SAP Document Access:

• Intuitive navigation – Enables even occasional users to quickly retrieve content thanks to the software’s cus-tomizable navigation based on folder structures

• Ready access – Offers 360-degree views of SAP and non-SAP documents and SAP online and archived data

• Secure archiving – Supports the secure storage of data and all types of documents with SAP Archiving

• Web interface – Provides a convenient Web user interface that can be inte-grated into a customer portal or with the SAP NetWeaver® Portal component

Because SAP Document Access consoli-dates content with the creation of a single customer or project folder, the application enables cross-departmental and cross-business collaboration. For example, you can present “one face to the customer” by providing front-office employees with a complete view of all customer interactions, helping raise both your customer service levels and your revenue.

SAP ExTEnDED DIAgnOSTICS APPLICATIOn By CA WILy

The SAP Extended Diagnostics applica-tion by CA Wily lets you monitor complex Web applications in production environ-ments on a 24x7 basis. Your IT group can use it to detect problems and resolve them quickly before they impact busi-ness users, customers, or partners.

Employing low-overhead technology, this software lets you view transactions and diagnose problems across a hetero-geneous software environment that includes both SAP and non-SAP applica-tions. The software gathers data from multiple applications across business processes on a continual basis to deliver greater insight into overall transaction performance and end-user experience. Historical data is made readily available for better capacity planning and trend analysis. Lines of business, meanwhile, can use this data to manage service-level agreements, plan for future technology needs, analyze performance trends, and comply with corporate governance initiatives.

When problems are detected, SAP Extended Diagnostics sends out auto-matic alerts that help your IT team resolve the issue immediately. Teams can access essential data, perform root-cause analy-sis to identify the source of the problem, focus on incidents based on business

ALM Process: Technical Operations

priorities, and quickly assign the right person to fix a problem. Because you can pinpoint problems before they impact your user base, user satisfaction increases.

SAP USER ExPERIEnCE MAnAgEMEnT APPLICATIOn By KnOA

The SAP User Experience Management (SAP UEM) application by Knoa accu-rately determines how each person in your organization uses the applications you deploy. SAP UEM provides input for comprehensive reports that you can use to improve application response times, pinpoint training needs, adjust business processes, and help determine that you’re deriving the value you planned on.

In addition, SAP UEM measures and reports critical information about how people experience the actual perfor-mance of the applications they use. Using SAP UEM, you can extract action-able information about application usage, adoption, and compliance to help you close performance and training gaps. This helps maximize training investment by linking it to actual user performance. Ultimately, you will be able to improve system performance, reduce application errors, and minimize calls to the help desk, which lowers support costs. By providing critical, accurate, real-time data, the application helps you derive maximum value from your SAP solution.


At SAP, application lifecycle management is a term used to describe the processes, tools, services, and organizational model to manage SAP and non-SAP software throughout the lifecycle of your solutions, from concept to phaseout.

Companies must stay ahead of ever-changing markets and on top of the latest technologies. Emerging demands and evolving business requirements drive organizations to realign their corporate structures, a fact often reflected in the IT-based activities corporations under-take to keep pace with change. Whether you are looking for ways to acquire a new company, carve out a business unit, restructure your company, optimize exist-ing business processes (for example, by making use of shared-service centers), or align your existing IT landscape, SAP pro-vides software and services to help.

SAP LAnDSCAPE TRAnSFORMATIOn SOFTWARE AnD SERVICES

SAP Landscape Transformation software and services are the culmination of expe-rience SAP has gleaned from thousands of IT transformation projects. These solu-tions and services embrace technology, support for best practices, and method-ologies in one integrated approach for accelerating your business and IT transformation.

ChallengesSAP Landscape Transformation can help you:

• Manage mergers and acquisitions, carve-out projects, and outsourcing

• Manage reorganization when faced with departmental mergers or tasked with splitting or merging cost centers

• Optimize business processes when introducing global sales processes and central purchasing

• Harmonize data for the rollout of global templates and introduction of master-data management

• Reduce total cost of operations through system consolidation and cen-tralization of data and development

Key FeaturesWith SAP Landscape Transformation, you will be able to:

• Identify the most suitable transforma-tion approach, determine the scope of the project, and produce a technical feasibility assessment

• Evaluate projects using decision trees and methodologies

• Execute business transformation with minimized business interruption

Landscape Transformation: Keeping Pace with Change

Because point solutions are not integrated, they do not provide consistent information throughout the applica-tion lifecycle. They hinder collaboration between phases and between business and IT, and create process gaps and disruptions.

The solutions discussed in this paper work together as an integrated set of applications to streamline many of the tasks associated with managing the application lifecycle. It all starts with a single source of truth established through SAP Solution Manager. By cen-tralizing application management data and functionality within SAP Solution Manager, you can help standardize qual-ity assurance processes enterprise-wide. You can then model your environment to build the right applications for your orga-nization, accelerate testing duties using automated tools that minimize mistakes, and monitor live applications to keep performance high. This results in signifi-cant, tangible business benefits such as: • Higher-quality applications due to

software that supports a process- oriented approach to modeling, testing, and monitoring

• Less risk as a result of releasing higher-quality applications to production

• Lower IT cost thanks to automated software that streamlines tasks and promotes reuse

• High business continuity and minimal downtime due to advanced diagnostics for rapid troubleshooting

• Accelerated innovation thanks to high-performance, robust applications that allow customers to run IT like a smoothly operating factory

• Better collaboration among key stakeholders as a result of software that promotes ease of use and infor-mation exchange

FOR MORE InFORMATIOn

To learn more, contact your SAP repre-sentative today or visit us online at www.sap.com.


Summary: Establishing a Single Source of Truth

As a centralized hub for application management processes, SAP Solution Manager facilitates collabora-tion. You gain a single source of the truth throughout the lifecycle of your applications.

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All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

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SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.

Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trade marks of Business Objects Software Ltd. Business Objects is an SAP company.

Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company.

Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company.

All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

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