application performance...
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Precise Confidential
Precise Helps Guarantee Transaction Performance
1990: Precise Founded2003: Acquired by Veritas2004: Veritas acquired by Symantec2008: Precise spins offPrecise Today:−
HQ in Redwood Shores, CA−
Global presence -
220 employees−
New Executive Management
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Precise Confidential
1500+ Global CustomersManufacturingMannesmann (Germany)
SMC
Honeywell
Cannon USA
EnergyConocoPhillips
AutomotivePeugeot Citroen
UtilitiesMidwest ISO
TransportationSNCF
Media & EntertainmentReuters
Twentieth Century Fox
Pharm. & HealthcareGE HealthcareCareGroup
Healthcare
Hi TechQualcommEMCRobert Bosch GmbhApple
GovernmentUSDAHHSIRSCIAArmyAir Force
Retail & WholesaleAmazonLyreco UKWalmartHotwireRoss Stores
Financial ServicesCredit SuisseHBOSCitigroupState Street BankMerrill LynchBlackrock Financial MgmtWachoviaUBSFidelityJP Morgan ChaseWells FargoAmerican ExpressBanche
PopolariBanca
IntesaSao Paolo IMI
InsuranceHartfordNorwich UnionPing InsuranceMass Mutual
TelcoVodafone (Germany)
Vodafone (Spain)
Sprint
AT&T (Cingular)
AT&T (SBC)
AT&T (Bellsouth)
BT
T-Mobile (UK)
T-Mobile (US)
H3G (UK)
Hutchison (AUS)
Telefonica
(Spain)
Nextel
Verizon
Comcast
Telewest
Comm.
T-Online Internaoinal
T-Systems
Mobistar
Carphone
(UK)
Cegetel
ServicesCrawford Group
Robert Half International
DHL
First American Interactive
Corrections Corporation
IT ServicesIBM Global Services
IBM (Global Value Services)
ACS
Unisys
EDS
Lufthansa Systems
Savvis
Accenture
NEC
Govstore
BT Computing Partners
85%
+1,500 customers
of FORTUNE 100 companies are Precise customers
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Precise Confidential
Top Challenges for Application Performance Management
Inability to identify issues before end-users are impactedIncrease in complexity of applicationsInability to measure SLAs around application performanceInability to test application performance in pre-production stages
Lifecycle approach to APM -
Aberdeen 2008
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Precise Confidential
Top Five Challenges for Enterprise IT Infrastructure Managers
“What are your top three issues in managing corporate IT infrastructure?”67 enterprise IT infrastructure managers at $1 billion-plus companies−
87%: Consistent end-to-end application and service performance guarantees
−
73%: Unplanned infrastructure changes resulting in incidents and downtime
−
49%: Unanticipated infrastructure effects from consolidation and
new application projects
−
28%: Misconfiguration
of network objects−
25%: Wide area network performance−
Other 37%For 87 percent of the respondents, consistent, end-to-end performance was one of their top three infrastructure issues andtheir most important challenge. It’s not enough to have fast performance—we want it consistently, all the time. And when performance is not good, we want to understand why as quickly as possible.
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Precise Confidential
Why APM is crucial for applications?75% - studies have shown that 75%+ of all application performance issues are directly attributable to the source code, NOT INFRASTRUCTURE−
It’s critical to monitor and track performance of the application code components
25% - studies have shown that without i3 only 25% of performance issues identified in production could have been anticipated and resolved in test/dev/QA44-73% - End users report a large percentage of performance problems through the service desk, or calling the IT Dept directly, which means the problems are not detected by infrastructure management and monitoring solutions.6 - It takes an average of 6 service desk calls to identify the problem owner.53% - of organizations experience serious performance issues every week4 – average time to detect performance slowdown = 4 hours, typical SLA specifies that 95 percent of level 1 problems are answered in two hours.92% - of end users are impacted by slow performance60% of i3’s customer’s cancel or defer hardware upgrade purchases within the first year of ownership−
Multi-tier web-based applications are extremely complex with great interdependency among hardware/software/application components. This makes it virtually impossible to determine root cause in a timely fashion –
a typical response to the frustration is to upgrade expensive hardware. I3 streamlines your application components.
100% - i3’s customers have found that their staff can double their IT responsibility without additional workload3 – i3 has an average payback of 3 months, 1.8 months at one large Federal agency1-3% - i3 has an average overhead of 1-3% in production environments24% of IT staff time is devoted to addressing application performance delays
Why APM is crucial for application performance?
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Precise Confidential
i3: Maximize Application Performance
WHAT ACTIONS DO I TAKE?
• Historical reporting• Trend analysis• Expert tuning advice
Inform
RECOMMENDED ACTIONS(1) Add Index(2) Revise SQL statement(3) Add memory
WHAT ISTHE PROBLEM?
• Performance data collection• Root cause identification• Proactive Alerting
Indepth
DB Tier
WHERE IS THE PROBLEM?
RESPONSE TIME
WHERE TO LOOK?
• Correlated end-to-end view• Impact to end-user
response• Slow tier isolation
Insight
Client Network Web App DB Storage
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Precise Confidential
Major Benefits of i3
3rd Dimension – monitor/manage application components−
Correlate the application components to the infrastructure components – os/net
−
Monitoring the symptoms gets you nowhere, leads to blamestorming−
75% of all performance issues are initiated in the code−
Monitor the application code and pinpoint ROOT CAUSEPre-emptive strike – proactively identify and resolve performance degradation BEFORE end-users are affectedSmartune – “expert in a box”, all the answers are at your fingertipsEnd-to-end real-time application monitoring−
SLA Compliance−
Baseline of performance, exception threshold = pre-emptive strike−
Realtime, no synthetics−
Only 25% of performance issues in production could have been identified and resolved in test/dev
Capacity Planning – Performance warehouse repository allows for trending analysis, regression analysis. Key for stepped application rollouts and projections
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Precise Confidential
The More Tiers…..The More Tears
Users Web StorageDatabasesMiddleware Applications
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Precise Confidential
Typical Response = “BlameStorming”
“The databaseis slow.”
“The server is maxed out.”
“Its the storage.”
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Precise Confidential
Web Server
URL
HTML
JPEG
GIF
JSP
App Server
JSP
EJB
Servlet
JDBC
SQL
DB Server
SQL
Index
Table
Logical Vol
I/O
Storage
I/O
Channel
LUN
Physical Dev
Client
Browser
URL
Correlation!
Managing the Transaction Paths...
Performance Management Decomposes response time by
drilling into the executions on each tier to isolate the worst offender
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Precise Confidential
I3 Business Process Integration: The i3 NOC Solution
Reduced MTTR, Proactive Performance Management
Thanks to i3 my NOC is now Performance Enabled…This Dashboard clearly shows the SLA status of my Key Business Performance Indicators
… with clear roles and responsibilities to manage application performance!
CIO
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Precise Confidential
Performance Management Not performance Monitoring or Watching
PERFORMANCE
MA
TUR
ITY
Performance PortalReporting
Capacity Trending and Exception ReportingPlanning
Service Level ComplianceBusiness Alignment
Efficient Data CollectionMonitoring
Indepth Technology AnalysisAnalysis
SmartTune for Expert Tuning AdviceTuning
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Precise Confidential
Gartner’s view of i3™
“A recurring theme among VERITAS I3 references
has been the surprisingly short time required to
achieve a return on investment…”
Note P-15-2052 * Gartner Research Note: M-19-5572
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Precise Confidential
Hurwitz Group’s ROI study of i3™
•
Initial Investment $100,000
•
IT staff time saving 500 man hrs./yr
•
Deferred Hardware Investment
$40,000
•
Improved User Productivity
25%
•
First year ROI / payback 350% / <3.5 mos.
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Precise Confidential
Precise APM–Summary
Tale of the Tape: Actual Benefits Delivered by APM
70% Reduction in Problem Resolution
Times
97% Reduction in End User Complaints
196% Improvement in
End User Response
Times
95% Improvement in
Overall Performance
1-2 Days to See the Value of APM Investment
After Deployment
70% 97%
196%
95%
1–2Precise APMStandardizedEnd-to-end
Performance Management
For more info – http://www.symantec.com/APM