april 29, 2009 passenger misconduct: data deep dive, root cause….drugs??? presented by: vicki...
TRANSCRIPT
April 29, 2009
Passenger Misconduct: Data Deep Dive, Root
Cause….Drugs???Presented by: Vicki Jurgens
Safety, Health & Security Chairperson, Association of Flight AttendantsSandra Ingram
Manager, Onboard Safety & Security
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Agenda
Objective Data Review Overview of Consequences What’s Next?
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Objective
The purpose of today’s presentation is to raise awareness within the industry to a
potentially dangerous trend that is a result of combining alcohol with sleep aids
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Risk Management Process
Data ReviewAFA and UAL management including Onboard, Corporate Safety & Security
ProcessRisk mitigationContinued analysis
Communication Safety ManagementReview of current policies, procedures and training
Communication to frontline employees
Interface with TSA and FAA and other carriers through ATA
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Data Analysis Summary
2007
PIRC events 0
FASRS 1464
Related events 0
2008
PIRC events 2
FASRS 2883
Related events 8
2009
PIRC events 0
FASRS 616
Related events 2
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Actual Flight Attendant Observations
“Pax was apparently stuffing his cold cuts from the snack service into his shirt pocket.
Appeared to be lucid, but her response to Flight Attendant questions were slow. Doctor stated that Blood Pressure was unusually low. Symptoms mimicked alcohol consumption.”
“Bat her arms at us and was quite incoherent with her ranting. Pax is drunk and is using profanity, not able to stand on her own, described as appearing to be petite, fail elderly lady. She threw service items at other pax, pulled hair of another and swore at others. Didn't want her to hurt others, I (F/A ) was not able to perform duties and ensure a safe cabin as attention was on her. Pax became irate and physically assaulted 2 other pax. Took 6 helper pax to assist in restraining him.”
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Next Steps
Develop a descriptor for this behavior Look for opportunities to continue create
increased awareness among carriers, labor organizations, regulatory agencies, customers and manufacturers
Potential industry conference Review and adapt current flight attendant
policies and training as necessary Work cross-divisionally to educate
customer service agents, pilots and dispatchers of warning signs
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Recap
Objective Data Review Statement from crews Next Steps
As safety professionals we feel a strong obligation to continue to share issues and
concerns regarding safety risk….
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Contact Information
Vicki Jurgens [email protected] Sandra Ingram [email protected]
Thank you!.......
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