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Cosumnes Community Services District - Parks & Rec and Interwest Consulting Group ArcGIS Online Asset Management and Customer Communication

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Page 1: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Cosumnes Community Services District - Parks & Rec and Interwest Consulting Group

ArcGIS Online Asset Management and Customer Communication

Page 2: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

About CSD

• Parks, Recreation, and Fire Protection Services

• Serving Elk Grove and Galt, CA

• Population: 169,100

www.yourcsd.com | www.interwestgrp.com

Page 3: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

CSD Parks Maintenance

• 92 Parks

• 1000 acres maintained

• Considered a high value community asset

• Community has high expectations

www.yourcsd.com | www.interwestgrp.com

Page 4: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Why Use GIS?

www.yourcsd.com | www.interwestgrp.com

I love GIS:-Hi-tech-Cloud-based- Data manipulation

I love GIS:- Better Customer Service- Saves money- Saves staff time - Accurate data

No Yes

Page 5: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Mission

Finding what works

Internal – Staff Needs

• Asset Management

• Park Maintenance Tracking

External - Customer Communication

• Park Amenity Finder

• Waterplay Status

• “Knowledge is Power”

www.yourcsd.com | www.interwestgrp.com

Page 6: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Approach

Describe Business Case

• Start small

• Demonstrate Value

Interwest

• Scalable Solution

• ArcGIS Platform Experts

www.yourcsd.com | www.interwestgrp.com

Page 7: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Platform for Success

• ArcGIS Online Web Maps

• Park Finder Template

• Collector App

www.yourcsd.com | www.interwestgrp.com

Page 8: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Solution 1 – Park Information

• Easy to find park information

• Self service

ArcGIS Platform? Park finder template Local Government Information Model - Parks

Page 9: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Solution 2 – Sprayground Status• Spraygrounds Open?• Self reporting• Status of repairs• Live updates via

Collector App

ArcGIS Platform? Hosted Rest ServiceCustom Web page http://www.yourcsd.com/parks/spraygrounds/status.aspx

Page 10: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Solution 3 - Elk Grove ParkAsset Management

• Better Bids

• Save time

ArcGIS Platform? Webmap | Collector Local Government Information Model - Parks

Page 11: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Road Ahead for GIS

• Sidewalk Defect Maintenance• Liability reduction

• Staff efficiency

• Drain Inlet Inventory• Regulatory compliance with Stormwater program

• Streetlight Inventory• Money saving asset management

www.yourcsd.com | www.interwestgrp.com

Page 12: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

CollaborationArcGIS Online changing the paradigm

ArcGIS Organization ArcGIS Organization

ArcGIS Organization

Groups bring organizations together

ArcGIS Platform? Share to everyone | Organization for Private Groups

Page 13: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

City of Elk GrovePartner Spotlight

Firebooks(Potential)

Landscape Corridors

Trail System

StreetlightRepairs

Sidewalk Inspections

ArcGIS Organization ArcGIS Organization

Sharing Operational Information

ArcGIS Platform? Groups for secure data Username – Profile Public

Page 14: ArcGIS Online Asset Management and Customer Communication · ArcGIS Online Asset Management and Customer Communication Author: Esri Subject: 2014 Esri Pacific User Conference--Presentation

Demo

Contact for questions:CSD ● Steve Sims and Fred BremermanInterwest Consulting Group ● Steve Gay

www.yourcsd.com | www.interwestgrp.com