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Page 1: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-
Page 2: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-
Page 3: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-
Page 4: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-
Page 5: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-
Page 6: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-
Page 7: as the SERVQUAL measurement, con- firmed their conceptual model of the Gaps Model of Service Quality. The foundation of the model is a set of four gaps, with gap 5 showing the dis-

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