audiocodes webinar: migrating to unified communications with microsoft lync

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Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.

Migrating toUnified Communications

with Microsoft Lync

Session #6Branch Office

Deployments & Survivability

July 2012

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UC Migration with Microsoft Lync Series

Branch Office Deployments and SurvivabilityCall Recording and Compliance with UCUnified Messaging - Integrating the Desktop

Implementing IM/Presence/Voice & VideoEmergency Services and E911 with UCMoving off the PBXSIP Trunking – Turning on the Cost SavingsUC Mobility - Taking it on the Road


Today’s Presenters

Alan D. PercySr. Director, Marketing NA Tarek Radi

Senior Program Manager

Alex BeletskyMicrosoft Solution Architect

and Principal


Today’s Agenda

What’s Next?Survey / FeedbackQ/A

Introductions and HousekeepingSurvivability and Branch Offices - AudioCodesIntroduction to the SBA - MicrosoftA Customer Experience – SentriSBA Product Portfolio - AudioCodes


Vertical Markets with Branch Offices

Financial Services and

Insurance

Education Government(Federal, State

and Local)

Retail


Why Worry?

Phone Service Restored after VandalismApril 9, 2009

Some 17 hours after critical fiber-optic cables were cut by someone who climbed down a manhole early Thursday morning, phone service was finally restored to Morgan Hill and Gilroy and parts of Santa Cruz and San Benito counties.

But earlier in the day it was as if time turned back a generation. No landlines. No cell phone service. No Internet connection or working ATMs.

If people had emergencies, they were told to run outside and flag down passing patrol cars or drive to the nearest fire station. Firefighters perched on a hilltop to scout for fires. Banks locked their doors, issued handwritten receipts for deposits and allowed only one person inside at a time.

http://www.twincities.com/mld/mercurynews/news/local/states/california/peninsula/10288440.htm?1c


Range of Architectures

Fully Centralized Fully Distributed

?


Fully Distributed Architecture

Router /Switch

Router /Switch

Router /Switch

Router /Switch

Branch #1

Branch #2

Branch #3

Branch #4

PSTN Lync

PSTN Lync

PSTNLync

PSTNLync

Corporate WAN


Fully Centralized Architecture

Corporate WAN

PSTNVoIP

Gateway

Router /Switch

Lync

Router /Switch

Router /Switch

Router /Switch

Branch #1

Branch #2

Branch #3

Branch #4


What’s Realistic?

• No one solution is perfect for all enterprises• Hybrid Centralized / Distributed Architecture

• Balancing the benefits of each• Mitigating the risks

Fully Centralized Fully Distributed


Answer: Hybrid Architecture with Branch Appliances

Router /Switch

Router /Switch

Router /Switch

Router /Switch

Branch #1

Branch #2

Branch #3

Branch #4

PSTN SBA

PSTN SBA

PSTNSBA

PSTNSBA

Corporate WAN

PSTNVoIP

Gateway

Lync

Branch Office Deployments and

Survivability7/17/2012

Presented by:Tarek RadiTitle: Senior Program Manager, Lync Partner and Customer EngineeringEmail: [email protected]: +1-425-704-9081

mailto:[email protected]

DisclaimerThis document is provided “as-is”. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. You bear the risk of using it. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You man copy and use this document for your internal, reference purposes.Feedback You have no obligation to give Microsoft any suggestions, comments or other feedback (“Feedback”) relating to these Materials. However, any Feedback you voluntarily provide may be used in Microsoft products and related specifications or other documentation (collectively, “Microsoft Offerings”) which in turn may be relied upon by other third parties to develop their own products. Accordingly, if you do give Microsoft Feedback on any version of these Materials or the Microsoft Offerings to which they apply, you agree: (a) Microsoft may freely use, reproduce, license, distribute, and otherwise commercialize your Feedback in any Microsoft Offering (b) you also grant third parties, without charge, only those patent rights necessary to enable other products to use or interface with any specific parts of a Microsoft product that incorporate your Feedback, and (c) you will not give Microsoft any Feedback (i) that you have reason to believe is subject to any patent, copyright or other intellectual property claim or right of any third party, or (ii) subject to license terms which seek to require any Microsoft Offering incorporating or derived from such Feedback, or other Microsoft intellectual property, to be licensed to or otherwise shared with any third party.

© 2011 Microsoft Corporation. All rights reserved

Agenda What is a Survivable Branch Appliance (SBA)?

Best practices in deploying SBAs with Microsoft Lync 2010

SBA qualification process through the Lync OIP

What is an SBA?Purpose-built hardware device/appliance Provides Voice High Availability (HA) for Branch users

Goal = maximizing branch office user productivityAchieved by enabling high availability voice for branch officesUsers can place & receive voice calls @ remote branch during WAN failure.Optimized for resilient multi-modal communicationSold and supported by UC Partners (up to 1000 users)Centrally Managed from the Datacenter

Data Center

Lync Server

PoolEdge

Server SBA

Branch OfficePSTN

WAN

Blade server with…

Window Server 2008 R2 +

Microsoft Lync Server 2010 Mediation Server

+Registrar

+PSTN Gateway

Voice Customer Momentum

ChungHwa Telecom

For more details, visit http://www.lync.com and view the case studies

http://www.lync.com/

http://www.sprint.com/

Market Statistics for Branch Size

Enterprise = 500 or more PCsUpper Midmarket = 250 to 499 PCsCore Midmarket = 50 to 249 PCs

SBAv2 specification1. Reduces deployment costs

Non-ECC MemoryCan now target branches <25 users

2. Also for virtualizationSBA running in Guest OS or as a Host OSallows multiple virtualized applications to run

3. UCMA supportAbility to include IVR, Call Center apps, bandwidth optimization & other value added apps for a serverless office.

4. 3G/4G support

CircuitPacket

Users

Large Branch (>1000 users)

Medium Branch - (25 to 1000 users)

Summary of Branch Resiliency Options

25

1000

Survivable Branch Server or

Standard Edition Server & Separate Media

Gateway

SBAv1 or v2

SBA

Data Center

Active Directory

AD & DNS

PSTN

WAN

Small Branch (<25 users)SBAv2

0

SBA DeploymentSimple, Easy, Repeatable

Technician connects

to WEB based GUI, IP Configuration.

SBA Drop Shipped to Branch with Software installed

Join to Domain & complete SW configuration.

Start CS services.

Finish GW Config and test PSTN Connectivity with temp user account.

Active Directory Computer

Add SBA to the Topology.

Move Usersto the SBA.

Enable CS Replication.SBA downloads topology & configuration.Request & Assign Certs.

Lync Partner Technician (Branch)

Lync Admin (Data Center)

Centralized SBA ManagementCentralizing Move, Add, Changes

Branch Office(s)SBA receives & processes

replication

Change Normalization RulesChange Routing RulesChange User Policies

Lync Central Management Server

Store ConfigurationReplicate to SBA

Replicated to the SBA

Lync Admin (Data Center)

Branch

Data Center

Lync Server Enterprise Edition Pool

Lync Server 2010 Discovery

Lync Server Director

Branch Office

SBA

BobBob

Active Directory

Active Directory Domain Services

Domain Name Server

2. TLS to Director Pool. SIP Register

1. DNS SRV Query

3. https;//PoolFQDN/CertSvc

5. SIP Register

4. Certificate Replication

6. SIP-TLS* Register200 OK

(Cert Auth)Client caches SBA FQDN**

And IP Address

Response: (Multiple) Director Pool FQDN

Response: 401 Redirect to Cert Provisioning

Response: 301 RedirectPrimary: SBA FQDN, Backup: EE Pool

FQDN

IIS - IWA Auth Get Certificate

SBA DownUsers register

w/Backup registrar in the datacenter

WAN DownBranch user: No

changeExternal: Register to

pool

Normal ModeUser Registers with

SBA

Branch Client Registration Different outage Scenarios

SBA

Data Center

Lync Server Pool

EdgeServe

r

PSTNWAN

SBA

Data Center

EdgeServe

r

PSTNWAN

SBA

Data Center

EdgeServe

r

PSTNWAN

Lync Server Pool

Lync Server Pool

SBA - User ExperienceFeatures Available with WAN Down

PSTN Inbound and Outbound calls

Intra-Site calls, Inter site calls (PSTN Rerouting)

Hold, Retrieve, Transfer

Authentication, Authorization

Voicemail Deposit

Voicemail Retrieve (through PSTN)

Call Forwarding, SimulRing, Boss-Admin, Team-call

Call Detail Records (CDR)

All 2 Party Intra Site communications

Audio Conferencing through PSTN

Contact SearchFeatures Unavailable

Inter-site Data (IM, App Sharing, etc.)

Conferencing (IM, Video and Web)

Presence & DND based routing

Modify Presence or Change Call Forwarding Settings

Contact List

Response Group and Call Park

WAN UpAll Features Available

WAN DownBasic Voice Features Available

Resilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition

Branch Client Media and Signaling PathsWAN Available

MediaSignaling

Intra-BranchSignaling/media don’t traverse

WANSBA routes the call between the

users

SBA

Data Center

Lync ServerPool

EdgeServe

r

PSTNWAN

Branch PSTN CallsSBA sends call to the PSTN

No WAN involved

SBA

Data Center

Lync Server Pool

EdgeServe

r

PSTNWAN

Inter-Branch / HQ Calls

Signaling/media traverse WANSBA routes the call to the other

pool

SBA

Data Center

Lync Server Pool

EdgeServe

r

PSTNWAN

Branch User through Edge

Call Routing through SBAWAN used for Signaling, not

Media

SBA

Data Center

Lync Server PoolEdge

Server

PSTNWAN

Branch Client Media and Signaling PathsWAN Available

MediaSignaling

Intra-Branch CallsTwo-party voice/video/IM/App

SharingAudio Conferencing through

PSTNNo Presence or Video

Conferencing

SBA

Data Center

Lync Server Pool

EdgeServe

r

PSTN

WAN

Inter-Branch/HQ Calls

SBA Initiates PSTN ReroutingMedia is over PSTN (Voice

Only)

SBA

Data Center

Lync Server Pool

EdgeServe

r

PSTN

WAN

Branch Client Media and Signaling PathsKey Failure Scenarios: WAN Down

MediaSignaling

SBA DownClients register w/Backup Registrar

in DCFunctionality driven by pool over

WAN No functionality loss

SBA

Data Center

Lync Server pool

EdgeServe

r

PSTN

WAN

External Branch User

Remote user has full functionality (excepting

inbound PSTN) through data center pool

SBA

Data Center

Lync Server pool

EdgeServe

r

PSTN

WAN

Branch Client Media and Signaling PathsKey Failure Scenarios: Edge User & SBA Down

MediaSignaling

3G/4G Branch Routing

Data Center

Lync Server

PoolEdge

Server

GW

Branch Office

PSTN

WANUSB

3G/4G

3G/4G

Router

SignalingMedia

Steps for SBA Qualification for Lync 2010

Sign Up

• Join Microsoft Connect

• Join Microsoft Partner Network • Sign NDA

• Get access to interoperability specification, test plan, and test tool

• Complete self- test matrix using test tool

• Sign test / support contract with TekVizion

• Review self-test results with Microsoft and TekVizion

•Pass formal test with TekVizion

For detail, visit the web site at http://technet.microsoft.com/UCOIP

The Microsoft UCOIP team can be contacted at [email protected]

• Join TSA Net • Create Office Lync Server Quick Start Guide

• Provide URL for SBA for Technet web page

• MSFT promote qualified SBA to its channel

Qualified

Partner

Formal Test

Self Test

http://connect.microsoft.com/

https://partners.microsoft.com/

https://partners.microsoft.com/

http://technet.microsoft.com/UCOIP


e.g. Lync Qualified AudioCodes SBAs

Qualified SBA Partnersas of 7/16/2012

Visit technet to see the complete partner list and their URLsService coverage is based on the availability of local number serviceMany service providers trial offer for Lync customers Some service providers have reseller program for SI partners

C

E

D

F

Power

Fault

Locator BA

ProCurve NetworkingHP Innovation

ConsoleReset Clear

Auxiliary Port

ProCurve Switch 5400zlManagement ModuleJ8726A

InternalPower

PoEPwr

2

1

2

4

1

3

PoE

Temp

Fan

Flash

DIMM

Mgmt

ChasTest

LED ModeModules

Status

Act

FDx

Spd Usr

PoE

H

J

LK

I

G

F

D

B

E

C

AProCurveSwitch 5406zlJ8697A PoE

Usezl Modules

only

zlHP ProCurveONE Services

zl Module J9154A

moduleUSB Port

ModuleStatus

ModuleLocator

HDDStatusModule

Shutdown

HDDActivity

NetworkActivity

CompactFlashStatus

ONE Services Module

zlProCurve

4p 10G CX4zl Module J8708A

1 2 3 4

10-GbE CX4 Ports

1 2 3 4

zlProCurveGig-T/SFPzl Module J8705A PoE-Integrated 10/100/1000Base-T Ports (1-24) - Ports are IEEE Auto MDI/MDI-X

1 5

62

3

4

7 11

128

9

10

13 17

1814

15

16

19

20

23

24

21

22

Use ProCurvemini-GBICs

and SFPs only

zlProCurve24p Gig-Tzl Module J8702A PoE-Integrated 10/100/1000Base-T Ports (1-24) - Ports are IEEE Auto MDI/MDI-X

1 5

62

3

4

7 11

128

9

10

13 17

1814

15

16

19 23

2420

21

22

MS BOA

http://technet.microsoft.com/en-us/lync/gg131938.aspx

Call To Action For Lync deployments:

Work with qualified SBA for your Lync deployment

Introduce your SBA provider to the qualification program, if not already qualified for Lync

Contact [email protected] for questions


Additional resourcesVoice Resiliency in Lync Server 2010http://technet.microsoft.com/en-us/library/ff799213.aspx

Deploying a Survivable Branch Appliance or Server http://technet.microsoft.com/en-us/library/gg398849.aspx

Lync Case Studieshttp://lync.microsoft.com/en-us/why-choose-lync/Pages/case-studies.aspx

http://technet.microsoft.com/en-us/library/ff799213.aspx

http://technet.microsoft.com/en-us/library/gg398849.aspx

http://lyncuserforum.com/news/siptrunking/Ingate_Case%20Study_Kool%20Smiles.pdf

© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows Lync and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot

guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.


Branch Office Survivability – Real World Experiences

Alex BeletskyMicrosoft Solution Architect

and Principal

Microsoft Awards

2012 East Region Partner of the Year

Northeast Partner of the Year

2012, 2011 & 2010

Only Partner to Win 3 Consecutive Years

2011 Awards Voice & VTSP

Office LocationsNYC, MA, RI, & Upstate NY

Off-Shore OfficeIsrael - Development &

Engineering

Business since 1999

Ignite the Power of Microsoft

Professional ServicesManaged Services

Cloud Services

About Sentri

Case Study 1: Lync - Coexistence

Project Requirements:• Implement a standard IM/Presence System

for everyone in the company• Bring Web and Audio Conferencing in-house

to realize savings• Provide ability to integrate into Video

Conferencing platform when required• Provide a slow migration with little to no

impact on the user base in a way where Cisco can be decommissioned in the future without re-architecting the solution

Current Situation:• Currently on Cisco• External Conferencing Service• No integrated internal

IM/Presence• Still on Contract with Cisco for

24 months

Solution:• Implemented Lync in line with current Cisco Environment• Implemented reciprocal Dial plans to allow interoperability• Enabled Lync conferencing for all employees• Completed the project in 8 weeks from planning to fully deployed

Case Study 2: Lync - Replacement

Project Requirements:• Implement Lync as a PBX• Competitive situation with Cisco• Implement a standard IM/Presence System

for everyone in the company, including UK, Europe and China

• Bring Web and Audio Conferencing in-house to realize savings for internal and external meetings

• Cutover over a weekend

Current Situation:• Previously on Cisco• External Conferencing Service• No integrated internal IM/Presence• Cisco system end of life requiring

replacement• Need to be able to easily integrate

into Video platforms• Required multi-national solution

Solution:• Upgrade Exchange to 2010 and implement UM• Bring up Lync alongside of Cisco for testing purposes• Implement SIP trunking for conferencing along side PRIs for inbound dialing• Deployed local Lync pool in Europe to serve that market• Improved employee productivity by allowing real-time access anywhere in the world

without a VPN• Replaced WebEx with Lync conferencing which is saving money every month




Migrating toUnified Communications

with Microsoft Lync

Session #6Branch Office

Deployments & Survivability

July 2012


AudioCodes - Survivable Branch Appliance (SBA)

Mediant 800 Mediant 1000 Mediant 2000Target Applications Small Branch Mid Density Applications High Density Applications

Maximum Channels 24 120 480

Maximum Registered Users 500 1,000 1,000

Supported Voice Configurations FXS, FXO, BRI, E1/T1(Factory Configured)

FXS, FXO, BRI, E1/T1(Field Upgradable)

E1/T1 (Software Scalability)

LAN Ports 12 ports with POE 3 ports (MSBG only) none

Voice Coders G.711, G.726, G.723.1, G.729A, GSM-FR, MS-GSM, Microsoft RTA

Supported Operation Modes Media Gateway , MSBG (WAN Access, LAN & Data Routing)

and E-SBC

Media Gateway , MSBG (WAN Access, LAN & Data Routing)

and E-SBC

Media Gateway

CPU Intel Atom 1.6 GHz Core2 Duo 1.5 GHz Core2 Duo 2.16 GHz

Fax and Modem Transport T.38 compliant (real time fax), Automatic bypass to PCM or ADPCM

Power Supply Universal 90-260 V AC Universal 90-260 V AC or redundant AC Universal 90-260 V ACor redundant AC,

or single -48 V DC

Physical 320mm x 345mm x 1U 1U high, 19-inch wide rack mount


Partners: Get started with your NFR / Lab Discount!


Our Next Session

Call Recording and Compliance with UCPartners: August 14, 2012 End-Users: August 16,

2012• Needs and Challenges• Applications for Call Recording• Compliance and Regulation• Best Practices - SmartTAP Call Recording• Customer Case Study


Survey Time!

$2,000 Vacation Voucher!

We appreciate your feedback!Please complete the short surveyhttp://www.surveymonkey.com/s/UCMIGRATION6

8 x iPad 3s

http://www.surveymonkey.com/s/UCMIGRATION6


Q/A and To Learn More:

• Questions: Use the Q/A menu on Live Meeting• To request immediate follow-up: www.audiocodes.com/Lync• More on Lync solutions:

• Whitepapers• Recorded webinars• Videos• Datasheets/Brochures

• Social Media• LinkedIn - AudioCodes / Lync Resource Center Group• Twitter – @AudioCodes or @AlanDPercy Booth #808

October, 2-4, 2012Austin, TX

See us at:

http://www.audiocodes.com/Lync




Thanks!

More on Lync solutions at:www.audiocodes.com/Lync

Alan D. [email protected]

Twitter: @AlanDPercy

http://www.audiocodes.com/Lync


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