three steps towards lync nirvana - audiocodes€¦ · lync nirvana diane myers principal analyst,...
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Three Steps Towards Lync Nirvana
Diane Myers
Principal Analyst,
VoIP, UC and IMS
Nimrod Borovsky
VP Unified Communications,
AudioCodes
Defining Your
Business Transformation Vision
Diane Myers Principal Analyst, VoIP, UC and IMS
Infonetics Research
Moving beyond voice
3
‣ Enterprise telephony evolving into UC
• Integrating fragmented modes of
communications
‣ Core pieces include voice, email, IM,
presence combined into single
experience and expanding
• Web conferencing
• Mobility
• Video
• Collaboration
‣ Integration coming
from e-mail platform
and telephony
© Infonetics Research
Driving UC: Productivity, flexibility, mobility
4
© Infonetics Research: Unified Communications: North American Enterprise Survey, September 2012
Top requirements: Collaboration, IM&P
5
© Infonetics Research: Unified Communications: North American Enterprise Survey, September 2012
Key to mobile UC: Security
Top solutions for enabling UC:
Hosted capabilities provided by operators and downloadable clients
6
© Infonetics Research: Unified Communications: North American Enterprise Survey, September 2012
Interest in video is growing
‣ Video adoption is
increasing for
internal
communications
‣ Demand for
external video
communications
as well
7
© Infonetics Research: Unified Communications: North American Enterprise Survey, September 2012
Microsoft leads global UC market
‣ Microsoft shows continued
strength with Lync
• Driving force in this space
• Microsoft had 27% UC
communicator license share
in CY12
‣ Avaya and Cisco facing
increased competition
8
© Infonetics Research: Enterprise Unified Communications and Voice Equipment Market Share and Forecasts: 4Q12, March 2013
Enterprises rate Microsoft top for key UC criteria
9
© Infonetics Research: Unified Communications: North American Enterprise Survey, September 2012
Multi-step process on the way to UC
‣ Planning
• What you don’t understand, may hurt you
‣ Network assessments
• Existing data infrastructure can be your enabler, or your
Achilles heal
‣ Deployment
• Surprises, surprises, surprises
‣ What about tomorrow?
• Support, support, support
The Pilot Trap
How to get caught in the “Pilot Trap”:
How to get caught in the “Pilot Trap”:
How to get caught in the “Pilot Trap”:
How to get caught in the “Pilot Trap”:
How to get caught in the “Pilot Trap”:
How to get caught in the “Pilot Trap”:
Management pushing for more users and PBX replacement
Users complaining
about quality
Network Voice Readiness Assessment
The Problem
Increased use of converged voice and data applications introduces new challenges to
enterprise data networks
Most networks were designed with data SLA’s in mind, not accounting for the real-time
nature of high quality VoIP
VoIP traffic consists of many small packets and can result in increased traffic up to six times
more demanding than most other types of data traffic
Router and firewall have been provisioned for data, not voice
Too often, network analysis is performed as a post-mortem activity, only after something
is not working properly
70%(!) of escalations during initial rollout were caused by network issues
BOTTOM LINE: Inadequate planning results in increased post-deployment
costs and poor user experience
The Solution
Proactive, pre-deployment analysis of the network
readiness for VoIP during the planning phase of rolling out a
VoIP-based application
Perform a voice quality analysis on your existing network
Test network capacity limits for voice traffic (e.g. peak hours)
Test voice traffic affect on data traffic
Test voice quality across both LAN and WAN (multiple sites and remote users)
Determine whether your network is ready for voice or whether
changes/upgrades are required prior to rollout
The Benefits
Gain confidence that including voice traffic on the existing data network
provides the required voice quality
Verify the data network readiness to carry the anticipated peak-hour call
volume
Ensure that the include of voice traffic will not adversely affect data delivery
Trust that the inclusion of voice traffic across multiple sites and remote users
can provide the required voice quality
Minimize total cost and risk by determining the best approach prior to rollout
of voice within your data network
Guarantee your organization goals are met
The Process
1. Plan the analysis with the IT organization
• Set the process and expectations
• Document the network architecture
• Call structure (Codecs, capacity,
durations, BHCA)
• Plan the touch points
2. Install and configure the test equipment
• Real VoIP equipment emulating real-life scenarios
3. Perform the tests
• Consider IT usage patterns
4. Gather, Analyze and generate report
5. Plan needed remedies
The Process
Assessment duration is dependent on the number of sites, network size,
and complexity – ranges from 1 – 4 weeks
No need to touch the network!
Testing does not require integration to external networks/cloud
Work is performed on-site and/or remote
Minimal to non interference with local IT conduct
Analysis results and report belong to the
customer
Customer able to retain equipment or
continue service after initial
assessment for repeat tests or
deployment monitoring
The Process
The Process
The Process
The Process
The AudioCodes Advantages
Partner with and being used by Genesys for its Network Readiness
Assessment (NRA) – now becoming mandatory
Consulted to and complies with Microsoft Network Readiness
Workshop (NRW) – now highly recommended for Lync rollouts
AudioCodes uses its own products as Voice Traffic Generators, Probes,
and Analysis Tools to perform the Network Assessment
Simulates real life scenarios
AudioCodes equipment being used for Network Assessment can
later be used for the VoIP Application Deployment – even later for
continuous voice quality monitoring
Capable of generating and testing traffic for thousands of calls
Consultants with at least 10 – 15 years of VoIP experience
Able to test high-definition VoIP (e.g. RTA-WB, G.722.2)
AudioCodes One Voice for Lync
AudioCodes One Voice for Lync
One expert team for voice
professional services
One point of contact for
voice support
One source for all voice
network elements
Over 100 Microsoft Voice Partners Worldwide
Officially Joined In Just 4 Weeks
Suite of Solutions for Microsoft UC Voice
The only vendor with complete voice solutions offering
for Lync
Lync IP Phones
420HD IP-Phone 430HD IP-Phone 440HD IP-Phone
Qualified as Lync-
compatible Qualified as Lync-
compatible Full support for Microsoft's RTA
Provisioning via Lync
Simple, secure sign-in Lync contacts displayed on LCD screen (440HD model)
Optional tablet expansion
for attendant console*
Lync presence indication
Benefit from full integration with Microsoft Unified
Communications
Enhanced “Better Together” support over
Ethernet*
Full suite of Enhanced Gateways & E-SBC
Secured SIP Trunk connectivity
Lync migration support with advanced routing features
TDM and IP-based Private Branch Exchanges Integration
Public Switched Telephone Networks connectivity
Connectivity for analog phones, fax machines
Small Sites Small - Medium Sites Medium - Large Sites Large Sites Very Large Sites
Mediant 800 Mediant 1000 Mediant 2000
Mediant 3000 Mediant 4000
Enhanced Gateway and E-SBC Enhanced Gateway and E-SBC Enhanced Gateway Enhanced Gateway and E-SBC E-SBC
Features MediaPack
1xx
Mediant
800
Mediant
1000
Mediant
2000
Mediant
3000
Mediant
4000
Lync Server Analog Device
Enhanced GW
SBA
E-SBC
Enhanced GW
SBA
SPS
ESBC
Enhanced GW
SBA
SPS
Enhanced GW
ESBC ESBC
Microsoft
Exchange Server
2007 & 2010
(Gateway Type)
IP Gateway IP Gateway IP Gateway IP Gateway IP Gateway IP Gateway
Office 365
ESBC or GW
for Exchange
Online
ESBC or GW for
Exchange Online
ESBC for O356 D
Hosting Partners
Private / Public Analog Device
Enhanced GW
SBA
E-SBC
Enhanced GW
SBA
E-SBC
Enhanced GW
SBA
E-SBC
Enhanced GW
ESBC E-SBC /SBC
Max
Channels/Sessions 2/4/8/24 60 120 480 2,016 4000
PSTN Interfaces
FXS/FXO
Up to 24 FXS or 8
FXO ports
Up to:
2 E1/T1
8 BRI ports
12 FXS/FXO
Mix of:
1 - 4 E1/T1
1-20 BRI
4-24 FXS/FXO
1 -16 E1/T1
trunks
Up to
63/84 E1/T1
trunks
SBC sessions
Modularity Fixed configuration
analog gateway
Fixed
configuration
gateway
Full Modularity
Fixed
configuration
digital gateway
Fixed
configuration
digital gateway
SW scalability
Broad Scaling Options
Planning &
Design
Site Survey,
Installation &
Implementation
Training
Network
Readiness
Assessments
24x7 Technical
Support
12
6
3 9
Software
Upgrades
Remote
Monitoring Spares
Management
One Expert Team for All Services Needs
ONE supplier that provides expert Professional Services….
ONE supplier that provides expert Customer Support….
Global Logistics
Local Technician
Dispatch
Conclusions – Getting to Lync Nirvana
Proper planning
Setting the right process expectations
“Trap-Aware” Implementation
“Any-Type” Products
Think about tomorrow’s
support needs
Thank You
www.audiocodes.com/microsoft
Diane Myers
Principal Analyst,
VoIP, UC and IMS
Nimrod Borovsky
VP Unified Communications,
AudioCodes
Any Questions?