auslug - australian lotus user group - "social business at work" by ed brill

AusLUG2011

Meet.Share.Learn 29th & 30th August, Sydney, Australia

Ed Brill | Director, Messaging & Collaboration | IBMwww.edbrill.com

Social Business at Work


AusLUG2011

The world is changing, and becoming more…

Instrumentedsmartphone shipments will outpace PCs by 2012

Interconnectedsocial networking accounts for 22% of all online time

Intelligentthe social data analytics opportunity will grow to 1 Zettabyte by 2011


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The enterprise itself is changing forever● Talent as a cloud

● Digital reputation and individual brands

● Leadership by connections

● Real-time teams

● Collective intelligence


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IBM Collaboration Solutions are:

● Social Platforms – #1 in Worldwide Revenue for 2009 and 20101 ● Forrester 2010 Groundswell Award for Collaboration Systems Management to CEMEX for Connections-based social software initiative, Oct, 2010● Forrester 2010 Groundswell Award for B2B Support to IBM DeveloperWorks for Connections based community and social network, Oct, 2010.● German Online Communications Award 2011 to BASF for Connections based business network ● Leader in Gartner Magic Quadrants for Social Software in the Workplace; Horizontal Portals & Web Conferencing2 ● Leader in Forrester Wave - Collaboration Platform and Web Conferencing3

● CRN's “Best Cloud Application of the Year” with LotusLive4

● InfoTech's E-Forms Landscape Champion – IBM Forms5

● Leader in Osterman's Enterprise Instant Messaging Platform•Traveller: Collaboration for the mobile professional - “...growing adoption of the IBM Lotus Notes

Traveler offering IBM garnered the highest growth in business mobile email subscribers”6

Leading

Growing●More than Half of Fortune Global 100 Now use Lotus Notes/Domino●Over 100 million cumulative Lotus Notes and Domino licenses sold.●120M Sametime customers (30% of new customers are MS Outlook/Exchange users)● 4.7M seats of Connections

1 IDC Worldwide Social Platforms Competitive Analysis CY11, June, 20112. Gartner Magic Quadrant for Horizontal Portals, September, 2010; Gartner Magic Quadrant, Social Software in the Workplace, October, 2010; Gartner Magic Quadrant for Web Conferencing, November, 20103. Forreser WAVEtm - Collaboration Platform 3Q/20094 CRN, Dec 2009

5 InfoTech's E-Forms Landscape, May, 20116 IDC Worldwide Business Mobile Email 2010–2014 Forecast & 2009 Vendor Shares, Aug, 2010


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On a smarter planet, people are transforming the way they interact... and this transformation is impacting the way business is being done

95% of standout organizations will focus more on “getting closer to the customer” over the next 5 years.

– IBM CEO Study 2010

Standout organizations are

57% more likely to allow their people to use social and collaborative tools.

– IBM CHRO Study 2010

Why Social Business matters...

Social Business presents new capabilities

5


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A Social Business embraces networks of people to create business value

EngagedTransparentNimble

Trust Security Compliance


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IBM's journey to Social Business

Policy

Integration

Adoption

IBM publishes Social Computing Guidelines Four internal “jams” are held with 500,000 participants

BlueIQ is launched to drive social software adoption Lotus Connections is integrated with w3, IBM’s intranet Employees can start communities outside the firewall to

collaborate with clients & partners

Profiles: 100% of employees; 1 million+ searches/week Communities: 20,000 communities; 291,000 members Activities: 147,000 activities; 288,000 users Instant Messaging: 12 million per day WikiCentral: 1 million daily page views Blogs: 17,000 internal blogs from 75 countries Media Library: 11 million downloads


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Mobile Access

Collaborative Document Editors

Enterprise-class PIM

Social Business Services

Common UI Framework

Real-time Communication

Ease of Adoption: On-ramps and an open programming model allow you to extend and integrate your existing technology investmentsOpen Architecture


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Directions and updates for IBM Lotus Notes and Domino


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Lotus Notes and Domino 8.5.3 :a social business solution

● Lotus Notes and Domino 8.5.3 brings INFORMATION TO YOU

● Lotus Notes and Domino 8.5.3 is MOBILE

● Lotus Notes and Domino 8.5.3 delivers SOCIAL APPLICATIONS

● Lotus Notes and Domino 8.5.3 is IN THE CLOUD


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What's Planned for the Notes Client 8.5.3Notes Mail Improvements

● ** Improved sorting on Subject ignoring specific keyword list, default includes Re: and Fw:

● Improve search by sender/subject

– Provides a new option to search by sender or subject when right clicked on email.

● ** Added a remove signature option and improved the signature UI

** Indicates change to existing default behavior


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● Provide an option to leave the countered meeting on your calendar

● The default for the option to leave a countered meeting on your calendar is preference and/or policy controlled.

Countered meetings show:● At the time the meeting was scheduled for

● As a unique color

● With hover text indicating the new proposed time

● With all invitee actions still available, in case invitee wants to modify response

What's Planned for the Notes Client 8.5.3Notes Calendar Improvements

Planned Counterproposal Improvements


AusLUG2011

● Invitee list updates and autoprocessing enhancements ● Preferences/policies to turn on invitee list updates, autoprocessing information updates

● Updates can be sent to all invitees when invitees are added or removed• This would behave just as any other informational field on a meeting

• To maintain data, this results in multiple updates being sent for some repeating cases

● Once a meeting has been accepted, any non-time changes can automatically be applied on arrival

• Removes the need to select 'Update Calendar' from the inbox or open the meeting to update it

• Does not apply to meetings that are not yet accepted when update arrives

• Does not apply to reschedules which must be accepted/declined and not be autoprocessed

• Alleviates the user experience of multiple updates sent when invitees differ across a repeat meeting

What's Planned for the Notes Client 8.5.3Notes Calendar Improvements


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What's Planned for the Notes Client 8.5.3Notes Quality ImprovementsContinued solidification of 8.5.x functionality● Mac usability improvements for e-mail gestures: Drag one or grouped files to the Notes icon on your

dock and a new mail message will be created with those files attached ● Connections business card improvements ● Geographic and time zone information will be displayed in the business card● Support for some Sametime Standalone plugin_customization.ini settings that allow configuration of the

business card● Additional OS Support

– RHEL 6.0 Desktop , Citrix XenApp 6.0, and enhanced 64-bit toleration for Windows

● Embedded component version upgrades to be available “in-the-box” for Notes

– Sametime 8.5.1 (previously included 8.0.2 version)

– Symphony 3.0 (previously included 1.3 version)


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What's Planned for iNotes 8.5.3 - Productivity EnhancementsIn Mail ...

● Maintain current document focus on sort and search

● Delivery Option: Do not expand personal groups when sending messages

● Improved sorting on Subject (Ignore prefixes such as “Re:”)

In Calendar...

● Support for all calendar alarm preferences

● Improved auto-processing of calendar notices/updates


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What's planned for iNotes 8.5.3Continued Deployment Improvements

● Larger default font size

● Sametime 8.5.2 Ajax proxy Integration─ Awareness─ Rich chat─ Updated contact list─ Business card

● Policy updates─ Support for per-user customizations ─ Policy-controlled Sametime 8.5.2 Ajax Proxy

Web client integration

● Browser updates─ Firefox 4 and Internet Explorer 9 support─ Safari 5 interoperability with browser native XSS

protection ─ Chrome 12


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What's planned for iNotes 8.5.3Ultra-light Enhancements (*)

● Improved operation on wider range of devices

● Alternate name support

● Remote image filtering

● Configuration setting to prevent access to attachments

● OS support updates

● Browser support updates


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Lotus Notes Traveler 8.5.3

● iOS partial (Traveler only) wipe – also in 8.5.2.3

● Group name lookup

● Domino Mail-in db returned with Name Lookup

● Select which applications are allowed to sync for Apple devices

● Reply and Forward indicators from Apple devices

● Device approval policy

● Android:

• Enhanced Installation

• Home Page Widgets for mail and calendar

• Invite creation, quick switch days/weeks, week view hints

• Android Tap-to-dial for calendar entries

• Mail enhancements - Copy/paste & Send button in compose

• Multi-line signature

• Android OS 3.x Support

● Nokia Symbian^3 support


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Lotus Domino + XPages + Domino Designer

● The RADD platform for developing collaborative, workflow-based, applications

● Seamless integration with Social Business services

– Access to Connections data though REST services and single sign-on

– Planned easy integration with the IBM Social Business Toolkit

● Reminders

– Domino has already adopted key standards: Dojo, OSGi, etc.

– Domino features a production-proven, performant, NoSQL store

– The XPages Extension Library on openNTF provides unmatched productivity for writing OneUI, standards-based, applications integrated with the broader portfolio

● Future direction

– Domino Next is planned to provide an OpenSocial Container and will generate gadgets out of XPages, and participate in embedded experiences

– Domino Next is planned to provide data access through REST services, including calendaring and other higher level services


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Files

Meetings Events

Chat

Survey FormsCharts

eMail

Communities

Activities

My Network

LotusLive: Complete collaboration in the cloud for US$10/user/month


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LotusLive Notes— from “coming soon” to “zoom”

Best-in-class enterprise cloud messaging

● Hybrid deployment model

● Accessed through the Internet via included Notes client or browser

● Integrated Sametime instant messaging

● Seamless dashboard integration across LotusLive

● Included anti-spam/anti-virus

● Available mobile services

● 99.9% SLO

● 25 GB mailbox

✔ April 2010 – Beta

✔ June 2010 – Limited availability

✔ August 2010 – General availability

✔ October 2010 -- 2nd Release

✔ February 2011 - 3rd release

✔ June 2011 - 4th release


AusLUG2011

Hybrid customer – Extend your Domino environment

LotusLive Notes becomes extension of customer environment

User management performed on premises*

Group management performed on premises*

Policy creation and management performed on premises*

One or more directories are synchronized into LotusLive Notes to provide common view of users, groups, policies, etc.

Customer owns e-mail domains and receives all mail for those domains before routing to LotusLive Notes

* via the Domino directory

High Level Hybrid Configuration Architecture


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New in 2011: Domino Applications in the Cloud

The new Domino Utility Server for LotusLive offers:

● Solution for Domino applications in the cloud or integration with LotusLive Notes deployments

● Use any access method: The Lotus Notes client included in LotusLive Notes for mail and apps, or a browser

● IBM SmartCloud offering, plus others (e.g. Amazon EC2)

● Customers bring existing licenses or new pay-as-you-go flexibility – in as small as hourly increments

● Managed as part of existing Domino deployments or by IBM partners

● Developer, test, and production images on IBM SmartCloud today, more OSs and choices coming

● Developer and test images on Amazon


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Lotus Symphony 3 – Shipped November, 2010

New Features Interoperability Enhancements

• ODF 1.2 Support• Support OLE objects• Business Card,

envelope and Label templates

• Add-on installer for Notes

• Signed Plugins

• Right Sidebar• Chart Support • User Experience• Richer Java & LS API's• New Toolkit

• MS VB Macro support• MS Office 2007 Import

and fidelity improved• Interoperability with

OOo improved• Graphics objects

rendering improved

● Lotus Symphony 3 represents the biggest advancement since we launched public beta of V1 in fall of 2007

● Rebased on OpenOffice.org 3 code stream – consistent with the OpenOffice.org community versioning scheme

● New capabilities and user experience enhancements throughout

● Major focus on improved support for Microsoft Office file format and interoperability with Microsoft Office users


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Symphony 3 adoption

● Fixpacks now available

● Plug-in installers available – No need to upgrade your Notes 8.5.x clients

● LotusLive Connector available – for both Symphony 3 and OpenOffice

● Lotus Symphony Multi-media library now available


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✔ Co-editing – real-time or private mode

✔ Author presence awareness

✔ Live sections

✔ Contextual commenting & discussions

✔ Assignment and notifications

✔ Revision history

✔ Task management

✔ Attention management

Web-based collaborative editors for creating, sharing and collaboratively authoring word processor, spreadsheet and presentation documents

More than editors through a browser


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Project Vulcan Blueprint Enables

Open Application Model

Increased end-user productivity

Flexible solution selection

Accelerated deployment and updates

➔ Simplified collaboration environment integrating messaging,

social collaboration, unified communications, and

applications

➔ Attention management, social analytics features

➔ Flexible user access options (mobile, web, desktop)

➔ Choice of delivery models for key functions

➔ Choice of capabilities based on loosely coupled

modular architecture

➔ Hybrid delivery

➔ Thin clients

➔ Standardized integration framework

➔ Inclusive application model

➔ Open foundation technologies

➔ Increased standardization and reuse


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Plans for Notes/Domino “Next” ● Expected release in 2012

● Design builds & betas targeted for 2H 2011

● Base principles:

– First delivery of “Project Vulcan” vision

– Web and mobile as first-class user experiences

– Accelerate time to value; significant improvements of Notes client consumability

– Harvest administrative and operational tools developed for LotusLive into on-premises version of Domino

– Further Notes/Domino application development relevance for developers and ISVs


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Aggregated Activity Stream helping with information overload

Embedded Experiences simplifying user actions

Moving from sending to sharingOptimized Mobile Access

Elements of a next generation user experience


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3030

(*) The information on future product features is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on future product features is for informational purposes only and may not be incorporated into any contract. The information on new product features is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion

Lotus iNotes “Next” — Future Thoughts● Tighter portfolio integration (IBM Project

Vulcan)─ OneUI, embedded experiences, CK

editor, unified business card, common navigation

─ Connections Files integration● Upgraded/simplified Calendar Entry and

Notice Form─ Greatly improved busy time

scheduler widget and improved performance

● Offline/Local archiving usability improvements (+ Mac support)

● Search across both mail file and archives

● Google Chrome support

● OpenSocial gadgets integration, Live Text

● Sidebar extensibility and interaction with main content─ Add actions, react to events

(selected entry or document open)

● System tray notifier for new messages and alarms

● Secure attachment viewing, integration to Web-based document editors

● Better Domino XPages application integration

● Evolving the iNotes modes (see next slide)


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Lotus iNotes “Next” — Mail

Embedded Preview

Experience

Dark UI – Updated Styles,

Fonts, Icons, Spacing

Navigation Bar – Integrates Better

with Portfolio Services

Widgets Sidebar Panel

- Google Gadgets- Drag & Drop

Simplified Dates


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Lotus iNotes “Next” — Live Text

Embedded Preview

Experience



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Lotus iNotes “Next” — Calendar View

Simplified Entry Colors

Dark UI – Updated Styles,

Fonts, Icons, Spacing



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Lotus iNotes “Next” — Calendar Forms

New Scheduler Widget- Dynamically drag time

- Checkboxes to add/remove- Similar to Notes

New Simplified but Expandable

Layout

Add room expands to provide entry

field.

New Invitation Form“You are available at this time“

Simplified and Expandable


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Easy access to the people you work with

Integrated navigation

Work more efficiently through a completely integrated user experience that brings information to you through aggregation and embedded experiences

Consistent Context


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Mail widget for Inbox access

Calendar widget

EnterpriseNewsfeed

Filtering controls.

Become an expert user faster due to a single look-and-feel, home page, river of news and common components across services, products and deployments

Integrated Home Page


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Active people and topics filtering

Work smarter via analytics and attention management capabilities to automatically filter incoming information, track personal and organizational trends and provide highly relevant recommendations of people and content

Attention Management and Analytics


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Embedded experiences ease transient interactions with content within mail and other applications

Enables you to work faster and smarter by enabling rich in-context editing and actions in a few clicks from wherever you are

Embedded Experiences


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Collaborative editing experience

Collaborate anywhere and with anyone through ubiquitous social capabilities, the integration of cloud-based services, and collaborative document editing

Collaborative Editing Experience


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What changes “next”

● Focus on making individual users more productive in order to enhance overall collaboration

– The inbox is no longer the center of gravity for collaboration

● Cloud—an integral part of delivery model; absorb complexity

● Web/mobile are primary user experiences

● Productivity tools move to background, collaboration around content moves to center


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What doesn't change “next”

● All your Notes apps continue to run

– Opportunities to transition to XPages abound

● Core architecture for Notes/Domino

● Commitment to interoperability, flexibility, low TCO

● Strong partner ecosystem

● Linked value across IBM collaboration portfolio

AusLUG2011


Ed Brill | Director, Messaging & Collaboration | IBMwww.edbrill.com

Social Business at Work

auslug - australian lotus user group - "social business at work" by ed brill

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