automate your marketing
TRANSCRIPT
© Constant Contact 2015
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© Constant Contact 2015
Automate Your MarketingPlanning ahead to convert and keep
Marketing has changed.
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1. Marketing for today
Marketing then.
Marketing now.
FindConvertConvertKeep
You receive...
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Automation tools are good for you and them
Your customers receive...
Clicks & downloadsBring visitors to the doorPrompt reservationsEncourage calls
Coupons & discountsVideos, guides, e-
books
Support & assistance
Information & tips
91% of people check their email daily
Source: Litmus
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82% sign up for
email on brand
websitesSource: Litmus
72% sign up
expecting discounts
Source: .slideshare.net/bluehornetemail
$44.25 average return for every $1 spent on email marketing
Source: salesforce.com/blog/2013/07
3x higherconversion rate
than social mediaSource: forbes.com/sites/mckinsey
Email marketing:
Agenda
8
1.What is an automation campaign?2.How do you know if you should use
one?3.How to use it the right way4.Next steps
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Automation campaigns can help send what you wish you had the time to send.
1. What is an automation campaign?
How does it work?
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1. What is an automation campaign?
Subscriber joins via web sign-up (QR code, Text-to-Join, Facebook app) or you manually add them to a listA birthday email can be sent in advance of one’s special day
A special message can be sent in advance of milestone date
In a series, previous email sent triggers next in queue
When a contact is added to a list
Birthday event
Anniversary event
Previous email
Actions that trigger emails to send messages to new subscribers:
1. What is an automation campaign?
Automation
List Join Triggers
Welcome Emails
Autoresponder Date Based
AnniversaryBirthday
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1. What is an automation campaign?
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Date-based automation
List Join automation
Series of messages sent to new subscribers
Messages initiate when prospects join
mailing list Triggered by subscription
One message sent to existing customers Messages initiate on
special dates/occasions
Triggered by data in contact record
Created in advance for marketing Short, sweet & evergreenContains onecall-to-action
EmailWebsite
Social Media
Make a lasting impression. Every time.
Offer an incentive to join your mailing list – then make it easy
1. What is an automation campaign?
They subscribe!Autoresponder
delivers incentive immediately
Subscriber takes action by
redeeming coupon
Agenda
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1.What is an automation campaign?2.How do you know if you should use
one?3.How to use it the right way4.Next steps5.How to grow your list
2. How do you know if you should use one?
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2. How do you know if you should use one?
If you answer ‘yes’ to any of these questions…Autoresponder may be right for you
Do you send the same introductory information over & over?Do you neglect to send information to new subscribers?Do you believe each subscriber should receive a friendly welcome? Do you want to create a lasting first impression immediately?Do you have specialized sub-audiences with varying interests?Do you want to celebrate customers’ birthdays?Do you want to send annual reminders?
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2. How do you know if you should use one?
60%
Source: Fleishman-Hillard ChiefMarketer.com
higher open rates reported when new subscribers received Welcome Email
89%
of consumers turn to search engines to research products or services before purchasing
Use Automation Campaigns.
Agenda
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1.What is an automation campaign?2.How do you know if you should use
one?3.How to use it the right way
a.Identify the goal of an autoresponder series
b.Segment contact list c.Use evergreen contentd.Determine the timing
4.Next steps5.How to grow your list
3. How to use it the right way
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Event Announcement s
Free Shipping
Special Offers and Discounts
Free Shipping
Free Shipping
New Product Announcements
Event Announcement s
Pr o ject G uides, Blogs
G ene r alized I nt e r est
Special Offers and Discounts
Free Shipping
Special Offers and Discounts
G en er alized I nt e r est
New Product Announcements
G e ner a lized I n t er es t
Pr ojec t G u ides, Blogs
New!Regular customers or donors
VIPs
Segmentation and targeting...
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2. Make what you have work for you
Seasonal customers or supporters
3c. Use evergreen content
Identify what you can offer - you have plenty
Record a video series via
smartphone
Coupons, promo codes, consultations
or gifts
A special recipe
Highlight products, services, employees
with imagesShare a collage of
photos Link to an
informative blog post
Access to an e-book, webinar or
podcastA handout, cheat-sheet or How-To
guide
Tell your story in installments
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S M T W T F S1 2 3 4 5
6 7Regular
Newsletter
8 9 10 11Spring Patterns
Promotion - $3.99/2 patterns
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13 14 15 16 17 18 19
20 21Subscribed:
Welcome Email 2 free patterns
22 Share social
media networks: YouTube, Facebook, Pinterest,
Instagram & Our Company Story
23LJ Partners
Reseller Program & Links & Sew
Powerful Charity Foundation -
Zambia
24Introduction to Pixie Packs & Pixie Perks
Rewards Program
25“Buy 2 Get 1
Free" coupon for $3.99 patterns,
Promo Code: onetimegift
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27Regular
Newsletter
28 291 week follow-up
+ link to free tutorials
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3. Timing Best Practices
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Autoresponder Strategy Calendar – Liberty Jane Clothing – B2CNew Subscriber
Request to connect via social
Blog post/resource links
Regular newsletter
Promotion of products or services
Coupons/offers/promotions
Autoresponder Series
S M T W T F S1 2
Regular Newsletter
3 4 5
6 7 8 9 10 11 12Subscriber joined today
13 14Learn How to Gain Contacts & What Content to Write
15 16 17 Subject Lines & Goal-Oriented Strategy
18 19
20 21 22 Simple Messages + Integrating Email into Marketing Plan
23 24List Building Mastery Class Code
25 26
27 28Regular
Newsletter
29 30
3. Timing Best Practices
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Autoresponder Strategy Calendar – Building Aspirations – B2BNew Subscriber
Request to connect via social
Blog post/resource links
Regular newsletter
Promotion of products or services
Coupons/offers/promotions
Autoresponder Series
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3. How to use it the right way
Remind that they subscribed – provide clear way to unsubscribe
Tell them how many emails they can expect
Set email to send immediately after joining
Offer an attractive ‘Thank You’ offer in initial email
Neglect to remind them, neglect to include clear way to unsubscribe
Send a lot of info in one email they have to sift through
Forget to create this ‘evergreen’ immediate follow-up message!
Forget to introduce your brand with your colors, logo, from name & mission statement
Do these... Do not do these...
Agenda
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1.What is an automation campaign?2.How do you know if you should use
one?3.How to use it the right way4.Next steps5.How to grow your list
5. Next Steps
Next Steps
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1.Determine how automation could be used
2.Identify call-to-action goals3.Create segmented lists4.Use evergreen content 5.Determine the timing
5. Next Steps
1. Start with what you’ve got
• Growth takes time• Growth is an ongoing process• Efforts must be organized & consistent
• A combination of traditional and modern methods are most successful
Growing your list sounds complicated but it doesn’t have to be if you understand.
Ask. Wherever you are.
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3. Collect more from everywhere you are
Explain the benefits of subscribing & provide signup form Include Sign-up Form URL in online listings in “about/menu”Install a Sign-up Form App to FBCreate fun posts with a request to subscribe –try using images alsoInclude a Sign-up form URL in profile bioCreate a beautiful image detailing how to subscribe – include link in comment
Website/Blog
Online ListingsFacebook Business PageSocial media platformsInstagram
Bio pages Include a Sign-up form URL in profile bios to gather most interested subscribers
Not sure what to offer as incentives?
3. Collect more from everywhere you are
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Gift, swag Percentage off Special Offer Code
E-book, whitepaper, guide
Exclusive Video Link On site service
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4. You’ve got the email address, now what?
79%
Source: Fleishman-Hillard
of consumers said they Like or follow brands for information about the company
89%
of consumers turn to search engines to research products or services before purchasing
Use Automation Campaigns
Next Steps
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1.Everything in its place2.Create segmented lists3.Collection methods ready &
functioning4.Create and schedule Welcome
Emails 5.Repeat
5. Next Steps
76%
of people read email
on their phones
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3. Consider desktop & mobile
67%
of b2b workers view emails on their phone
64%
of key decision makers read emails on mobile
Source: 60secondmarketer.comSource: Marketing Sherpa
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© Constant Contact 2015
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