award for social care induction induction to the ... · assessment criteria set out in the units...

Award for Social CareInduction

Induction to theprinciples andvalues of care whenworking with adultsat risk in WalesWorkbook 7

Cyngor Gofal CymruCare Council for WalesHyder mewn Gofal - Confidence in Care

Contact Details

Care Council for WalesSouth Gate HouseWood StreetCardiffCF10 1EW

Tel: 0300 30 33 444

E-mail: [email protected]

www.ccwales.org.uk

/ Care Careers Wales @CareCouncil

ISBN: 978-1-911463-16-0

© 2016 Care Council for Wales

All rights reserved. No part of this publication may be reproduced,

stored in a retrieval system or transmitted in any form or by any

means without the prior written permission of the Care Council for

Wales. Enquiries for reproduction outside the scope expressly

permitted by law should be sent to the Chief Executive of the Care

Council for Wales at the address given above.

Copies and other formatsCopies of this document areavailable in large print orother formats if required.

Workbook

Induction to theprinciples andvalues of care whenworking with adultsat risk in WalesLevel 3 Credit 2

Cyngor Gofal CymruCare Council for WalesHyder mewn Gofal - Confidence in Care

As part of your induction learning programme, you will need to demonstrate yourunderstanding of ‘the principles and values of care’ by completing this workbook.The workbook should then be presented to your tutor for assessment. Following thisit should be kept in your file, your manager or future employers may want to see it.The evidence of knowledge and understanding in your workbook may be usedtowards a diploma qualification in health and social care.

Please ask your tutor if you need advice or guidance.

Please sign when completed:

Learner ......................................................................................................................

Date ...........................................................................................................................

Tutor ..........................................................................................................................

Date ...........................................................................................................................

2

Induction to the principles and values of care when working with adults at risk in Wales

ContentsPages

Social Care Induction Framework for Wales information 3

Unit Information 4

Workbook notes 8

Workbook exercises 10-35

Reflection exercise 36

Line Manager Notes 38

Assessor Discussion Notes 40

Tracking Sheet 42-45

3


Social Care Induction Framework for Wales (SCIF)

This workbook has been designed to help you collect the evidence that you willneed to complete one of the Social Care Induction Award units.

The Social Care Induction Framework (SCIF) forWales supports a common understanding toinduction in social care in Wales. It sets out theskills and knowledge that a new worker needs toknow in their first 12 weeks of employment. TheCare Council has developed a total of 7 SCIFQualification units that sit within the Level 2Award in Social Care Induction Wales and thisworkbook has been designed to help you collectthe evidence that you will need to complete oneof these units.

There are 6 units in total that should becompleted:

� Induction to the role of the social careworker in Wales

� Induction to health and safety at work insocial care in Wales

� Induction to communication within a socialcare context in Wales

� Induction to safeguarding in social care inWales

� Induction to continuing professionaldevelopment in social care in Wales

And either

� Induction to the principles and values ofcare when working with children andyoung people in Wales

Or

� Induction to the principles and values ofcare when working with adults at risk inWales.

These units have been designed to give you a basicunderstanding of the skills and knowledge that areessential for you to carry out the role of social careworker. In each of the supporting workbooks youwill be asked to complete a series of questions andexercises that will allow you to show yourknowledge and understanding of each of the keyfunctions of the role. This evidence will then belooked at by an assessor to make sure that itmeets the requirements of the Award unit.

Please note that as the content of the wholeSCIF is broader than the learning outcomes andassessment criteria set out in the units and alsocovers learning that is specific to the workplace.You may have to complete some additionallearning. Your manager will be able to adviseyou about this.

Some of the evidence that you gather in thisworkbook may be also used towards the relevanthealth social care diploma qualification that youmay need to undertake in order to work in thesocial care sector.

4


General induction information

This section is to be used by managers or assessors to detail any additionalinformation that is relevant for learners undertaking the workbook about theorganisation or induction process.

5


Title SCIF - Induction to the principles and values of care when workingwith adults at risk in Wales

Ref.

Level 3 Credit 2

Please use this section to detail any additional information that is relevant forlearners undertaking the workbook about the organisation or induction process.

Learning outcomesThe learner will

Assessment criteriaThe learner can

1. Understand person-centred approaches 1.1 Explain what is meant by ‘person-centred approaches’

1.2 Outline the legislation, national andlocal policies and the Codes of Practicethat underpin person-centredapproaches

1.3 Explain how balancing rights, risk andresponsibilities contributes to person-centred approaches

1.4 Outline the principles of dignity in care

2. Know how to use person-centredapproaches with individuals

2.1 Describe how to work with individualsto establish their history, preferenceand wishes

2.2 Give examples of ways of working withindividuals which support person-centred approaches

2.3 Give examples of how person-centredapproaches are used to support theactive participation and inclusion of anindividual

2.4 Explain why and how to maintainprofessional boundaries withindividuals, their families and carers

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Learning outcomesThe learner will

Assessment criteriaThe learner can

3. Know how to promote equality diversityand inclusion when working with adultsat risk

3.1 Explain what is meant by

� Equality

� Diversity

� Inclusion

� Discrimination

3.2 Explain how person-centred approachespromote:

� Equality

� Diversity

� Inclusion

3.3 Explain how individuals have the rightto make choices and take risks

3.4 Give examples of how the cultural,religious and linguistic backgrounds ofindividuals are valued

3.5 Describe how own beliefs, values andlife experiences can affect behaviourtowards individuals

3.6 Give examples of how to support Welshlanguage and culture in a social caresetting

3.7 Describe ways of challengingdiscrimination

4. Know how to support the well being ofindividuals with health and social careneeds

4.1 Describe factors that affect the well-being of individuals

4.2 Describe own role and that of othersin supporting an individual with healthand social care needs

4.3 Give examples of ways of working thatsupport the well being of individuals

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Guidance for developing assessmentarrangements for the unit(if appropriate)

Individuals would include adults or childrenand young people accessing the service

Active participation - is a way of workingthat recognises an individual’s right toparticipate in the activities and relationshipsof everyday life as independently as possible;the individual is regarded as an activepartner in their own care or support, ratherthan a passive recipient

Factors could include

• Emotional well being

• Mental health

• Social

• Isolation

• Environmental

• Physical health

• Disability

Others – would include:

• Families and carers

• Colleagues

• Other professionals

8


This page should be used to record any notes or thoughts during your learningsession. These notes may be used by your assessor to help gather evidencetowards your qualification.

Workbook Notes

9


This page should be used to record any notes or thoughts during your learning.These notes may be used by your assessor to help gather evidence towards yourqualification.

Workbook Notes

10


Induction to the principles and values of carewhen working with adults at risk in Wales(please note that if you are working with adults you only complete this unit on principles and values)

Workbook Section 1: Legislation and dignityLegislative frameworks govern delivery of services in social care. At this stage of induction, youwill need to have a understanding of that frameworks and how it is applied.

Workbook Exercises

1. Outline the legislation, national, and local policies and the Code of ProfessionalPractice that underpin person-centred approaches.

2. Select a minimum of 3 areas from the Code of Professional Practice andexplain how these support person-centred approaches.

For use byassessors

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The principle of dignity is central to supporting and working with any individuals. It is importantthat social care workers understand what dignity means and how it can be built into practice.

1. What is meant by the term ‘treating people with dignity’?

2. Outline why this is central to the role of the social care worker.

Workbook Section 1: Legislation and dignity continued

For use byassessors

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Workbook Section 1: Legislation and dignity continued

For use byassessors

3. Which principles should you follow as a worker to ensure dignity in care?

4. Give a minimum of 3 examples of how you would ensure that you treatpeople with dignity in the role of social care worker.

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Workbook Section 2: Understanding person-centred approaches

1. What is meant by the term ‘person-centred approach’?

Complete the questions below to show your understanding of what person-centredapproaches are.

Person-centred approaches is considered to be central to the provision of effective services andmeeting the needs of individuals within a social care setting.

For use byassessors

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2. Describe why it is important that you use person-centred approaches in therole of social care worker.

3. Give a minimum of 3 examples of how you can use person-centredapproaches with individuals as a social care worker.

Workbook Section 2: Understanding person-centred approaches continued

For use byassessors

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As a social care worker it is important to understand that everyone is unique and comes fromdifferent backgrounds/lifestyles and have their own individual preferences and wishes as to howthey would like to live and be treated.

As a worker it is therefore important that individuals should be at the centre of your work andthat you are able to demonstrate that you can take their views into account. Those of theirfamilies and carers should also be considered when planning and delivering care and support.

Answer the following questions to show your understanding of this.

1. Explain why it is important to establish what an individual’s preferencesand wishes are.

2. Outline when and how you would do this.


For use byassessors

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For use byassessors

3. Explain why you should consider the views of the families and carers,of individuals. What might happen if you did not?

4. Describe how to work with individuals to establish their history,preference and wishes.

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5. Give a minimum of 3 examples of when an individual’s wishes may conflictwith the views of their families, carers or setting.

6. Using a minimum of 1 example from above, explain how you might respond.


For use byassessors

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For use byassessors

Active participation is a way of working that recognises an individual’s right toparticipate in the activities and relationships of everyday life as independentlyas possible; the individual is regarded as an active partner in their own care orsupport, rather than a passive recipient.

Give a minimum of 3 examples of how person-centred approaches are used tosupport the active participation and inclusion of an individual.

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In your role you will have to work in partnership with the individuals you support and theirfamilies and carers. Part of a successful working relationship is maintaining professionalboundaries whilst developing a caring relationship. Answer the questions to show yourunderstanding of why this is important.

1. Explain what is meant by ‘maintaining professional boundaries’.

2. Why is this important in your role as a social care worker?


For use byassessors

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3. List 3 examples of how you can maintain professional boundaries with:

Individuals

Familiesand carers


For use byassessors

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1. How do you think the deputy manager may have blurred the professionalboundaries?

2. Why may this be inappropriate?

3. What would a more appropriate course of action be.

ScenarioPlease read the scenario below and answer the questions.

Jenny is an adult with learning disabilities and mental health issues, she has lived in residentialcare for 45 years and moved into her own home 2 years ago. She shares her home with Francisand they receive 24 hour support. Jenny gets upset and angry when staff members move on,only a very few have stayed in contact with her as she can be very demanding and verballyabusive. Jenny takes this a presonal rejection and the team are trying to help her buildrelationships with her family and friends.

Francis goes home for Christmas every year and Jenny stays at the house. Although Jenny hasre-established links with her family, she does not see them at Christmas.

Jenny gets very distressed at this time of year. The deputy manager thinks that it would be agood idea for Jenny to spend Christmas day with her and her family. The deputy managerwould officially be on duty on Christmas Day.


For use byassessors

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1. Give 3 examples of positive risk taking.

2. What should you consider when supporting an individual to takepositive risks?

As a social care worker whilst it is important to support individuals to make their own choices,there are times when this may include placing themselves at risk. Therefore it is essential thatsocial care workers should know when a risk is acceptable and when they would have tointervene.

Please complete the following questions to show your understanding.

For use byassessors

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The information recorded above in workbook section 1 and 2 may provide evidence towardsthe Social Care Induction Award unit ‘Induction to the principles and values of care whenworking with adults at risk in Wales’

Learning outcome 1 Assessment criteria 1.1, 1.2, 1.3, 1.4

Learning outcome 2 Assessment criteria 2.1, 2.2, 2.3, 2.4

Learning outcome 3 Assessment criteria 3.3

For use byassessors

3. Explain how balancing rights, risk and responsibilities contribute toperson-centred approaches.


24


Workbook Section 3: How to promote equality, diversity and inclusionwhen working with adults at risk

In the role of social care worker you would be supporting adults at risk who come fromdifferent backgrounds, religions and cultures.

This work will be underpinned by certain principles and values and the rights of the adults atrisk. These include the rights:

� To be treated as an individual

� To be treated equally and not discriminated against

� To be respected

� To have privacy

� To be treated in a dignified way

� To be protected from danger and harm

� To be supported and cared for in a way that meets their needs, takes account of their choicesand also protects them

� To communicate using their preferred methods of communication and language

� To access information about themselves

In the section below answer the questions to show your understanding of the terms equality,diversity, inclusion and discrimination.

1. What is meant by the following terms?

EqualityFor use byassessors

25


Diversity

Inclusion

Discrimination

Workbook Section 3: How to promote equality, diversity and inclusion when working withadults at risk continued

For use byassessors

26



2. Give an example of how working in a person-centred way promotes:

Equality

Diversity

Inclusion

For use byassessors

27



3. Give 1 example each of how the cultural, religious and linguisticbackgrounds of individuals can be valued in social care.

Cultural

Religious

Linguistic

For use byassessors

28



4. Give a minimum of 3 examples of how to support Welsh language andculture in social care.

Welsh language

Welsh Culture

5. What does the “Active offer” mean described in “Mwy na Geiriau” – “morethan just words” mean?

For use byassessors

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When working in social care, there may be times when discrimination happens, and you mayhave to challenge this.

Please complete the following questions to show your understanding of what discrimination isand how you can challenge it.

1. What is meant by the term discrimination? For use byassessors

30



The information recorded in workbook section 3 may provide evidence towards the SocialCare Induction Award unit ‘Induction to the principles and values of care when workingwith adults at risk in Wales’

Learning outcome 3 Assessment criteria 3.1, 3.2, 3.4, 3.6, 3.7

For use byassessors

2. Give a minimum of 3 examples of how individuals could bediscriminated against.

3. Using one of the examples above how could you challengethe discrimination?

31


Workbook Section 4: How to support the well-being of individualswith health and social care needs

1. What is meant by the term well-being?

2. What factors could affect an individual’s well-being?

Being healthy, happy and having the choice to make decisions is essential to the overall well-being of individuals. In the role of social care worker supporting the well-being of individualsshould underpin all that you do. Complete the section below to show your understanding ofhow you can do this.

For use byassessors

32


Workbook Section 4: How to support the well-being of individuals with health and social careneeds continued

3. What is the role of the social care worker in supporting the well-beingof individuals?

4. List 3 examples of how you can do this.

For use byassessors

33


5. What role do the following have in the well-being of individuals?


Familiesand carers

Others(pleasegive 3examplesof others)

For use byassessors

34


We all have different values, beliefs and life experiences and these can impact on how werelate to and behave with other people.

Please answer the questions below to show your understanding of how values and beliefs canimpact on your work with individuals.

1. Give a minimum of 3 examples of how a worker’s own values, beliefs orlife experiences could negatively affect their behaviour whilst working insocial care.

Values

Beliefs

Life experiences

For use byassessors


35


The information recorded in workbook section 4 may provide evidence towards the SocialCare Induction Award unit ‘Induction to the principles and values of care when workingwith adults at risk in Wales’

Learning outcome 3 Assessment criteria 3.5Learning outcome 4 Assessment criteria 4.1, 4.2, 4.3

For use byassessors


2. Using more than one of the examples above how would you address this?

36


Reflection is an essential part of social care practice. In the space below,identify 3 things that you have learnt from completing this unit and how youwill put this into practice.

For use byassessors

37


Evidence presented in this workbook to achieve the Social Care Induction Award Unit‘Induction to the principles and values of care when working with adults at risk in Wales’may be used towards achievement of the following:

Social Care Induction Framework Learning Objective 1 and 8

Health and Social Care diploma units:

• HSC026 – Implement person centred approaches in health and social care

• HSC036 – Promote person centred approaches in health and social care

• SHC23 – Introduction to equality and inclusion in health, social care or children andyoung people’s settings

• SHC33 – Promote equality and inclusion in health, social care or children and youngpeople’s setting

The unit is underpinned by National Occupational Standards:

• SCDHSC0024 – Support the safeguarding of individuals

• SCDHSC0234 – Uphold the rights of individuals

• SCDHSC0035 – Promote the safeguarding of individuals

• SCDHSC3111 – Promote the rights and diversity of individuals

38


Line Manager Notes

This page should be used to record any further discussion with your line manager.

39


Line Manager Notes

This page should be used to record any further discussion with your line manager.

40


Assessor Discussion Notes

Please use this page to record any discussions between you and your assessor.

41


Assessor Discussion Notes

Please use this page to record any discussions between you and your assessor.


Tracking Sheet

Level 3 Credit Value 2

Unit SCIF – Induction to the principles and values of care when working with adults at risk in Wales

Learner


Learningoutcome Assessment Criteria

1. Understandperson-centredapproaches

1.1 Explain what is meant by ‘person-centred approaches’

1.2 Outline the legislation, national and local policies and the Codes of Practicethat underpin person-centred approaches

1.3 Explain how balancing rights, risk and responsibilities contributes toperson-centred approaches

1.4 Outline the principles of dignity in care

2. Know how tohandle informationin a social caresetting

2.1 Describe how to work with individuals to establish their history,preference and wishes

2.2 Give examples of ways of working with individuals which supportperson-centred approaches

2.3 Give examples of how person-centred approaches are used to support theactive participation and inclusion an individual

2.4 Explain why and how to maintain professional boundaries with individuals,their families and carers

Evidence EQA

O = Observation; S = Simulation; Q = Questioning; PD = Professional Discussion; WP = Work Products; A = Assignments / Projects / Case Studies;

LRA = Learner / Reflective Account; WT = Witness Testimony; ET = Expert Witness Testimony; RPL = Recognition of Prior Learning43


Tracking Sheet continued



3. Know how topromote equality,diversity andinclusion whenworking withadults at risk

3.1 Explain what is meant by• Equality• Diversity• Inclusion• Discrimination

3.2 Explain how person-centred approaches promote• Equality• Diversity• Inclusion

3.3 Explain how individuals have the right to make choices and take risks

3.4 Give examples of how the cultural, religious and linguistic backgrounds ofindividuals are valued

3.5 Describe how own beliefs, values and life experiences can affect behaviourtowards individuals

3.6 Give examples of how to support Welsh language and culture in a social caresetting

3.7 Describe ways of challenging discrimination

Evidence EQA







4. Know how tosupport thewell-being ofindividuals withhealth and socialcare needs

4.1 Describe factors that affect the well-being of individuals

4.2 Describe own roles and that of others in supporting an individual withhealth and social care needs

4.3 Give examples of ways of working that support the well-being of individuals

Evidence EQA





LRA = Learner / Reflective Account; WT = Witness Testimony; ET = Expert Witness Testimony; RPL = Recognition of Prior Learning

Learner Declaration:

I confirm that the evidence listed for this unit is authentic and a true representation of my own work.

Learner Signature:............................................................................................................................ Date: .............................................................

Reg. No./ULN: ..................................................................................................................................

Assessor Declaration:

I confirm that the Learner has achieved all the requirements of the unit with the evidence submitted.Assessment was conducted under the specified conditions and is valid, authentic, reliable, current and sufficient.

Assessor Signature:........................................................................................................................... Date: .............................................................

Internal Quality Assurer Declaration:

I confirm that the Learner’s sampled work meets the standards specified for this unit and may be presented for external quality assuranceand/or certification.

Internal Quality Assessor Signature: ............................................................................................... Date: .............................................................


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