b vendor landscape enterprise backup software.en us

8/12/2019 b Vendor Landscape Enterprise Backup Software.en Us

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Info-Tech Research Group 1

Vendor Landscape: Enterprise Backup SoftwareFind out which vendors are backing up their claims and which ones are just duplicating past efforts.


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Backup is changing. Increased virtualization is making workloads denser,and array integration is blurring the lines between backup and continuousdata protection. Understand these developments to match backup softwareto your backup and restore objectives at lowest possible cost.

Introduction

CIOs and IT managers

System administrators

Business continuity and disaster recovery planners

Organizations increasing virtualization by 20% of morein the last or next 18 months

Organizations changing their backup architecturestrategy

This Research Is Designed For: This Research Will Help You:

Understand whats new in the backup softwaremarket.

Evaluate backup software vendors and products foryour enterprise needs.

Determine which products are most appropriate forparticular use cases and scenarios.

Create a shortlist of backup software vendors andselect which is the best fit.


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Executive Summary

Info-Tech evaluated eight competitors in the enterprisebackup software market, including the following notableperformers:

Champions:

CommVault Simpana leads with broad deduplication capabilities,array integration for snapshots, and complete feature set.

Symantec demonstrates standout virtualization capabilities in bothits enterprise-focused NetBackup and Backup Exec for SMEs.

IBM Tivoli Storage Manager (TSM) offers a strong top-to-bottomfeature set out of the box, including deduplication as a standardcomponent, as well as strong hardware integration with IBM gear.

Value Award:

Symantec Backup Exec offers solid feature set standout virtualintegration and deduplication capabilities, which are delivered at anextremely cost-effective price point relative to competitors.

Innovation Award:

NetApp Syncsort Integrated Backup is an interesting solution thatdelivers extremely short backup windows and virtual restore timesthrough tight integration with NetApp storage.

1. Consider your overall requirementsand existing investments

Different vendors mean differentstrategies. Some vendors intend for theirbackup software to integrate with primarystorage or disk backup targets, whereasothers focus specifically on the software.

2. Understand your three-yearvirtualization roadmap

Software capabilities for leveraging virtualsnapshots from virtualization vendors canbe extremely important if yourorganization plans to move virtualizationinto the production environment. However,

if youre planning to keep it in test anddev, these capabilities can be overkill.

3. Understand your environment

Feature-rich and cost-effective solutionsexist for Windows environments, but willbe untenable for those withheterogeneous environments.

Info-Tech Insight


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Market Overview

Enterprise backup software has a long history. Many ofthe current leading vendor offerings originated in the1990s and years previous. Example: EMC NetWorkerdebuted as Legato NetWorker for Unix in 1990.

Where some softwares background was the Unix server

environment, others were born from the need to backup

Windows PCs and fledgling Windows servers later in the90s.

Beyond backing up files and data sets, system imaging capturing a complete image of a configured serverfor bare metal restore after a system failure also

emerged as a backup capability.

Backup software was originally focused on backing updata from internal hard drives to internal and external

tape drives and libraries. With advances in disk arrays,backup has broadened to include networked storage forboth the host and the backup target (disk to disk).

More integration with hardware:Integration between backup software and storagearrays will continue to deepen. Symantec, forexample, now has its own backup target hardware.Syncsort is now 100% focused on selling its softwarein conjunction with integrated arrays from Netapp.

Dedupe dedupe everywhere:The data explosion, and the relative cost of disk beinghigher than tape, mean that deduplicationtechnologies will be fundamental to future advances inbackup. Dedupe squeezes time and boosts value byshrinking the size of the backup and the disk required.

To the Cloud! Options will grow:Another way to reduce costs of the backup target is toreplace it with external cloud-based storage. This does

not eliminate cost but, rather, shifts it from a capital tomore predictable operating expense.

How it go t here Where its going

Backup is boring because it is a background function that supports foreground business-enabling processes.It only becomes interesting if it fails. The value of backup remains in its ability to shorten restore time andreduce data loss. Vendors are meeting challenges such as virtualization and data growth to keep backupfrom getting interesting.


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Enterprise Backup Software Vendor Landscape selectioncriteria: Market share, mind share, and market consolidation

CA Technologies.ArcServe has a venerable history going back as early as 1982. CA has a smaller market shareand targets small and midmarket customers. Known for ease of setup and a strong partnership with VMware.

CommVault. Strong pure play vendor with archiving and e-discovery solutions, CommVault Simpana is known forease of integration, virtual backup, and ease of use with a respectable and increasing market share.

EMC. Has strong market share and a comprehensive portfolio through acquisitions of Avamar for midrangesoftware (2006), Data Domain (for disk backup, 2009), and Berkeley Data Systems (for cloud backup, 2007).

HP.An extremely cost-effective solution with claim of 70% cost reduction relative to competitors; its limited mindshare as a standalone product means most implementations come from existing HP clients or bundled offerings.

IBM. Second in market share, IBM has a highly scalable product and strong domain expertise. While not anindustry trend-setter, IBM is typically a fast follower in advanced features and functionality.

Microsoft.While Microsoft does not have a strong market presence for backup software, it can be a good choice forsmall shops that have an exclusive investment in Microsoft.

NetApp/Syncsort. Known for its presence in primary storage space, NetApp has carved a niche in the market bypartnering with Syncsort and leveraging its data protection capabilities.

Symantec. Market leader that has dominant market share with both its BackupExec and NetBackup offerings.Symantec is known for its strong developer support bringing enterprise features to SMB customers.

Included in the Vendor Landscape:

There are many major backup vendors in the market, but market share is dominated by Symantec, and to a lesser extentEMC and IBM, with CommVault picking up steam as a result of significant marketing investment in the last year.

For this Vendor Landscape, Info-Tech focused on those vendors that have a strong market presence and/or reputationalpresence among small to mid-sized enterprises.


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Enterprise Backup Software Criteria & Weighting Factors

30%

20%20%

30%Features

Architecture

AffordabilityUsability

50%

50%

Product

Vendor

Vendor Evaluation

Vendor is committed to the space and has a

future product and portfolio roadmap.Strategy

Vendor offers global coverage and is able tosell and provide post-sales support.

Reach

Vendor is profitable, knowledgeable, and willbe around for the long term.

Viability

Vendor channel strategy is appropriate and thechannels themselves are strong.

Channel

Product Evaluation

The solutions dashboard and reporting tools

are intuitive and easy to use.Usability

The solution(s) leads technically, and is offeredas part of a larger data management portfolio.

Architecture

The five year TCO of the solution iseconomical.

Affordability

The solution provides basicand advanced feature/functionality.

Features

30%

30%

15%

25%Viability

Strategy

ReachChannel


7/29Info-Tech Research Group 7

The Info-Tech Enterprise Backup Software Vendor Landscape

Champions receive high scores for mostevaluation criteria and offer excellent value.They have a strong market presence andare usually the trend setters for the industry.

Innovators have demonstrated innovativeproduct strengths that act as theircompetitive advantage in appealing to nichesegments of the market.

Market Pillars are established players withvery strong vendor credentials, but withmore average product scores.

Emerging players are newer vendors whoare starting to gain a foothold in themarketplace. They balance product andvendor attributes, though score lowerrelative to market Champions.

For an explanation of how the Info-Tech Vendor Landscape is created please see the slide entitled Vendor Evaluation Methodology in the appendix.



Every vendor has its strengths & weaknesses;Pick the one that works best for you

Product Vendor

Features Usability Afford-ability

Viability Strategy Channel

Microsoft1,2

EMC1,2

HP1,2

IBM

NetApp/Syncsort

CA Technologies

ReachArchi-tecture

Symantec3

Overall Overall

For an explanation of how the Info-Tech Harvey Balls are calculated please see the slide entitled Vendor Evaluation Methodology in the appendix.

Legend =Exemplary = Good = Adequate =Inadequate = Poor

1 Vendor declined to brief with Info-Tech.2 Vendor declined to provide pricing information.3 Pricing reflects Symantec Backup Exec

CommVault

3



What is a Value Score?

Symantec offers the best bang for your buck

Microsoft

0

HP

0

EMC

0

NetApp/Syncsort

36

IBM

48

CommVault

48

CATech-

nologies

85

SymantecBackup

Exec

100Average Score: 39

The Value Score indexes each vendors product

offering and business strength relative to theirprice point. It does not indicate vendor ranking.

Vendors that score high offer more bang for thebuck (e.g. features, usability, stability, etc.) thanthe average vendor, while the inverse is true for

those that score lower.

Price-conscious enterprises may wish to give theValue Score more consideration than those whoare more focused on specific vendor/productattributes.

On a relative basis, Symantec

maintained the highest Info-Tech ValueScoreTM of the vendor group. Vendorswere indexed against Symantecs

performance to provide a complete,relative view of their product offerings.

For an explanation of how the Info-Tech Value Index is calculated please see the slide entitled Value Index Ranking Methodology in the appendix.

For an explanation of how normalized pricing is determined please see the slide entitled Product Pricing Scenario & Methodology in the appendix.

Champion

1 Vendor declined to provide pricing information.

1 1 1



Table Stakes represent the minimum standard; without thesea product doesnt even get reviewed

If Table Stakes are all you need from your backup solution, the only true differentiator for the organizationis price. Otherwise, dig deeper to find the best price to value for your needs.

The products assessed in this VendorLandscapeTM meet, at the very least, therequirements outlined as Table Stakes.

Many of the vendors go above and beyond theoutlined Table Stakes, some even do so inmultiple categories. This section aims to highlightthe products capabilities in excess of the criteria

listed here.

The Table Stakes What Does This Mean?

Feature Description

Bare metal restore Server OS and data files can be restored todissimilar hardware.

Applicationawareness

Application-specific agents exist to handlerequirements for target workloads, such asMicrosoft Exchange, SharePoint, or SQL.

Compression Data can be compressed at the client or

media agent for overall data reduction.

Continuous dataprotection (CDP)

Solution captures every write of protecteddata such that recovery can be achieved toany point in time.

Encryption Data can be encrypted to be sent over thewire across the LAN.

File and image-levelbackups

Physical machine image an be backed up,as can individual data files.

Virtual machine & filebackup & restore

Backup and restore entire virtual machines(VMs) or individual data within VMs only.



Advanced Features are the market differentiators that make orbreak a product

Feature What We Looked For

Source-baseddeduplication

Data is deduplicated at the source/media serverbefore it is sent over the network to backup target.

Target-baseddeduplication

Software can deduplicate data at the target deviceusing its own deduplication engine.

Globaldeduplication

Duplicate data at separate backup nodes (e.g.targets) is removed, leaving a single copy.

Dedupe to tape Dedupicated data can be backed up to tape andrestored without original source hardware.

Single-vendorarray integration

Integration with storage arrays from one vendor toleverage snapshot capabilities of the array.

Multiple-vendorarray integration

Array integration is offered with all major storagevendors (e.g. Dell, EMC, HDS, HP, IBM, NetApp).

Cloud backup Vendor offers backup to their own cloud offering.

VM discovery VMs are automatically discovered to be added toand maintained in backup policies.

VM tracking Software sees VMs if migrated to new hardware.

VADP integration VMware APIs for Data Protection allow backuptasks to run without agents installed on VMs.

Flexible licensing Per-host and capacity-based licensing options exist.

Advanced Features

Info-Tech scored each vendors featuresoffering as a summation of their individualscores across the listed advanced features.Vendors were given one point for eachfeature the product inherently provided.Some categories were scored on a moregranular scale with vendors receiving halfpoints.

Scoring Methodology



Legend = Feature fully present = Feature partially present / pending = Feature absent

Each vendor offers a different feature set; concentrate on whatyou need

CATechnologies

CommVault

EMC

HP

IBM

Microsoft

NetApp/

SyncsortSymantec

Source-based

dedupe

Target-based

dedupe

Dedupeto tape

Cloudbackup

Globaldedupe

Flexiblelicensing

VADPintegration

VMdiscovery

Array

integration(Multiplevendors)

Arrayintegration(One vendor)

VMtracking



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Info-Tech Recommends:

Backup Exec is a cost effective solution for organizations with homogeneous Windows environments,whereas NetBackup is suited to diverse data centers focused on providing broad application support.

Product:Employees:

Headquarters:Website:

Founded:Presence:

Backup Exec & NetBackup18,600+Mountain View, CASymantec.com1982NASDAQ: SYMCFY11 Revenue: $6.2B

Symantec continues to lead in market share numbers and isinnovating in virtual machine protection capabilities

Champion

Symantec is the largest provider of security software in theworld and market share leader in the backup software market,with a broader portfolio including integrated archiving,deduplication, and virtual machine protection.

Overview

Strong virtualization integration with VMware and MicrosoftHyper-V, allowing admins to see files, applications, anddatabases within VMDK or VHD files, and enabling filerestores without requiring staging to disk.

To simplify deployment and management, Symantec offersbackup as a software-only or appliance-based option anduniquely priced software and hardware separately to allowcustomers to capitalize on existing licenses.

Info-Tech clients have praised Symantec for its monitoring andreporting capabilities.

Strengths

While Symantec has a broad portfolio, integration of itsofferings is not as strong a point as with some competitors.

Challenges

3 Year TCO: Tier 5; between $25K and $50KPrice reflects Backup Exec

$1M+
http://www.symantec.com/http://www.symantec.com/



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With exceptional marks for ease of use and hardware integration, CommVault is worth a look fororganizations looking to get all the bells and whistles with minimized management overhead.

Product:Employees:


Founded:Presence:

Simpana1,300+Oceanport, NJCommVault.com1996NASDAQ: CVLTFY11 Revenue: $314.8M

CommVault Simpana offers ease of use and standout storagearray integration

Champion

CommVault maintains a strong reputation for customer supportand ease of use, with a common code base and single pane ofglass for all products in its portfolio.

Array integration for script-free snapshot control remains astandout feature of Simpana, as CommVault has continued toadd to its list of supported products from major vendors.

Support for array-based replication on NetApp FAS systems isalso supported through an OEM agreement.

Successful introduction of capacity-based licensing option in2011, helped simplify customers backup budgeting.

Strengths

CommVault will look to improve on its market share,andmaintain its strong mindshare developed through anaggressive marketing push in the past few years.

Challenges$1M+

CommVault offers a comprehensive portfolio of datamanagement and compliance products beyond just dataprotection, with advanced support for virtual backup.

Overview

3 Year TCO: Tier 7; between $100K and $250K
http://www.commvault.com/http://www.commvault.com/



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While TSM is traditionally thought of as backup software for the large enterprise, IBM appears to befocusing efforts on improving usability to make the solution accessible to leaner IT staffs.

Product:Employees:


Founded:Presence:

Tivoli Storage Manager (TSM)436,000

Armonk, NYIBM.com1924NASDAQ: IBMFY10 Revenue: $99.8B

IBM Tivoli Storage Manager brings extreme scalability and acomprehensive feature set for physical and virtual backup

Champion

$1M+

A worldwide leader in IT hardware, software, and services, andnumber two in market share, IBM has a strong history inbackup, pioneering disk-to-disk backup, and the fullyincremental approach to backup window management.

Overview

Extremely good scalability, with most recent release enabling asingle TSM server to manage up to four billion objects.

Recent release of TSM for Virtual Environments (VE) supportsrecovery of individual files from within VMs, non-disruptivesnapshots at the VM level, and instant restore that allows a

guest to access a volume while the volume is being recovered. Broad support for a variety of operating systems, on hardware

ranging from servers and laptops to mainframes. Improved ease of use with more intuitive and comprehensive

reporting, and integrated monitoring of multiple TSM products.

Strengths

Snapshots from Microsoft applications are supported on anyVSS compliant hardware, while on non-Windows systems,non-IBM hardware requires SAN Volume Controller.

Challenges

http://www.ibm.com/http://www.ibm.com/



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Small to mid-sized enterprises on a budget should include ARCserve on their shortlist of vendors.

Product:Employees:


Founded:Presence:

ARCserve13,200Islandia, NY

ARCserve.com1976NASDAQ: CAFY11 Revenue: $4.4B

CA Technologies offers easy-to-use software with standoutreporting and capable virtual backup

Innovator

$1M+

CA Technologies delivers a family of products targeted at smallto mid-sized clients, including D2D, Replication, and High

Availability, that are available as stand alone products or incombination as a unified solution.

Overview

ARCserve has traditionally been known for its ease-of-use, setup, and standout dashboarding, reporting, and infrastructurevisualization capabilities.

CA Technologies strong VMware and Microsoft partnerships

put it among leading vendors in supporting virtualenvironments for Windows shops, with VADP integration forVMware and VSS integration for Hyper-V, and recovery of fileswithin virtual machines without requiring staging to disk.

CA Technologies recently announced support for backup topublic cloud for remote data protection and archiving.

Strengths

ARCserve does not offer source deduplication. Snapshots are possible only for Windows applications on

VSS-compliant hardware.

Challenges

http://www.arcserve.com/http://www.arcserve.com/



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Organizations looking for strong integration between hardware and software to generate short backupwindows and ease of use should look to NetApp Syncsort Integrated Backup.

Product:

Employees:Headquarters:

Website:Founded:

Presence:

NetApp Syncsort IntegratedBackup (NSB)10,200+Sunnyvale, CANetApp.com1992NASDAQ: NTAPFY11 Revenue: $5.1B

NetApp Syncsort Integrated Backup combines leading dedupeand replication in storage with easy-to-use backup software


$1M+

Syncsort began as a mainframe sorting company in the late1960s, broadening to the open systems backup softwaremarket in the 1990s with Backup Express (BEX). Now focuseson tight integration with NetApp, a leading storage vendor.

Overview

Strong NetApp and VMware integration allows organizations tomaintain extremely short backup windows.

Offers exceptional virtual restore capabilities with manyavailable methods to recover VMs (or files within VMs) forrestore times of minutes by leveraging NetApp snapshots.

All backups are in native (not proprietary) format and a fullcatalog spans disk and tape for wildcard search and restore.

Strong partnership with NetApp allows Syncsort DataProtection Software to leverage disk features as they appear.

Ease of use a strong point, with a simplified GUI.

Strengths

While Syncsort Data Protection Software can function withthird-party storage, to fully capitalize on the softwaresstandout features, at least two NetApp filers are required.

Challenges

Innovator
http://www.netapp.com/http://www.netapp.com/us/http://www.netapp.com/



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Mid-sized and large enterprises should consider Avamar for its strong virtualization and data reductioncapabilities, while large enterprises with heterogeneous platform requirements should look at NetWorker.

Product:Employees:


Founded:Presence:

Avamar & NetWorker48,500Hopkinton, MAEMC.com1979NASDAQ: EMCFY10 Revenue: $17.0B

EMC bring dominant source dedupe capabilities and strongVMware support in a broad backup and recovery portfolio

Market Pil lar

$1M+

Pricing was not provided by the vendor.

Number three in backup software market share, EMC has astrong backup, recovery and deduplication portfolio acrossboth hardware, with Data Domain appliances, and software,with Avamar and NetWorker.

Overview

EMCs majority ownership of VMware ensures that NetWorkerand Avamar customers get up-to-date support forvirtualization.

Most recent release adds Data Domain deduplication storageintegration for improved deduplication (leveraging DD Boosttechnology) and flexibility around where backups are directedfor application-specific best practices and workload attributes.

Avamar Data Store offers simplified deployment through apreconfigured appliance shipped with Avamar software; scalesfrom 1.3TB to 124TB of deduplicated usable capacity.

Strengths

Target deduplication is not natively supported, but insteadrelies on capabilities of target devices, such as Data Domain.

Modular products are not always manageable from a single UI.

Challenges
http://www.emc.com/http://www.emc.com/


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Data Protectors most obvious plus is ease of integration with HP hardware, putting it at the top of the

shortlist for HP shops or those also considering large scale hardware purchases.

Product:Employees:


Founded:Presence:

Data Protector324,600Palo Alto, CAHP.com1939NASDAQ: HPQFY11 Revenue: $127.2B

HP offers low-cost backup software with strong HP hardwareintegration

Emerging Player

$1M+


HP is a formidable desktop, servers, and storage companywith a strong lineup of consolidated network storage systems,new deduplication backup options, and a respectable backupsoftware offering in Data Protector.

Overview

HP offers an affordable price, and claims they can savecustomers up to 70% in total TCO over competitive solutions.

Data Protector offers strong integration with HP hardware,such as snapshots with HP 3Par, EVA and P9000 array, anddeduplication with StoreOnce D2D systems.

Data Protector Reporter software enhances DP reporting andmanagement functionality, such as capacity planning, rootcause and impact analysis, and drill down capabilities fortuning and troubleshooting of performance issues.

Strengths

Deduplication is not natively supported, but requires additionalpurchase of StoreOnce deduplication appliance.

Lack of market and mind share has been an ongoing issue.

Challenges
http://www.hp.com/http://www.hp.com/


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$1


If youre a small to medium-sized shop with a significant investment in Windows, DPM may be a cost-effective option to meet your basic needs.

Product:Employees:


Founded:Presence:

Data Protection Manager90,400+Redmond, WAMicrosoft.com1975NASDAQ: MSFTFY11 Revenue: $69.9B

Microsoft offers basic but affordable functionality forcustomers with a significant Microsoft investment

Emerging Player

$1M+


Data Protection Manager is a backup solution that is typicallydeployed within Microsofts System Center family of products

for managing both physical and virtual aspect of WindowsEnvironments.

Overview

Support for Microsoft Hyper-V is a strength, capitalizing onexisting pioneering capabilities of Volume Shadow CopyService (VSS) for snapshotting changed blocks within VMs.

Familiarity for IT administrators is a plus, as most haveexperience with the Windows Server System interface fromother Windows products, which limits training requirements.

While DPM is really geared toward smaller Windows-onlyshops, it scales reasonably well, with a DPM server capable ofbacking up 100 servers.

DPM is a cost-effective option for Windows shops.

Strengths

Microsoft does not offer source, target, or global deduplication. DPM lags behind competitors in failing to provide a single

console to manage all DPM instances.

Challenges
http://www.microsoft.com/http://www.microsoft.com/


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The Info-Tech Enterpr ise Backup Software Vendor Sho rt l is t Too l is designed

to generate a customized shortlist of vendors based on your key priorities.

Identify leading candidates with theEnterprise BackupSoftware Vendor Shortlist Tool

Overall Vendor vs. Product Weightings

Top-level weighting of product vs. vendorcriteria

Individual product criteria weightings:FeaturesUsabilityAffordabilityArchitecture

Individual vendor criteria weightings:ViabilityStrategy

ReachChannel

This tool offers the ability to modify:
http://www.infotech.com/research/it-backup-software-vendor-shortlist-toolhttp://www.infotech.com/research/it-backup-software-vendor-shortlist-tool


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Organizations with significant investment in Windows servers, and little

reliance on Linux or proprietary platforms should consider these vendors.

Scenario: Homogeneous Windows Environments

HomogeneousEnvironments

HeterogeneousEnvironments

Cloud Integration

1

2

3

Exemplary Performers

Viable Performers

4

Backup ExecAvamar


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Large organizations that have requirements for multiple server types should

consider solutions that support multiple operating systems and applications.

Scenario: Heterogeneous Platform Environments

Cloud Integration

1

2

3

Exemplary Performers

Viable Performers

4

NetBackup

NetWorker


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Organizations looking for a vendor that can leverage the Cloud for archiving

or continuous data protection need look no further.

Scenario: Cloud Backup Support

Cloud Integration


1

2

Proprietary Cloud Storage

Microsoft Azure

3

Backup Exec.cloudAtmos

SmartCloud

Amazon Web ServicesAlso

supports:RackspaceEMC Atmos

NirvanixMezeo

NetBackup alsosupports Nirvanix


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Appendix

1. Vendor Evaluation Methodology

2. Value Index Ranking Methodology

3. Product Pricing Scenario & Methodology


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Vendor Evaluation Methodology

Info-Tech Research Groups Vendor Landscape market evaluations are a part of a larger program of vendor evaluations, which includes

Solution Sets that provide both Vendor Landscapes and broader Selection Advice.

From the domain experience of our analysts, as well as through consultation with our clients, a vendor/product shortlist is established. Product

briefings are requested from each of these vendors, asking for information on the company, products, technology, customers, partners, sales

models, and pricing.

Our analysts then score each vendor and product across a variety of categories, on a scale of 0-10 points. The raw scores for each vendor are

then normalized to the other vendors scores to provide a sufficient degree of separation for a meaningful comparison. These scores are then

weighted according to weighting factors that our analysts believe represent the weight that an average client should apply to each criteria. The

weighted scores are then averaged for each of two high-level categories: vendor score and product score. A plot of these two resulting scores

is generated to place vendors in one of four categories: Champion, Innovator, Market Pillar, and Emerging Player.

For a more granular category-by-category comparison, analysts convert the individual scores (absolute, non-normalized) for each

vendor/product in each evaluated category to a scale of zero to four whereby exceptional performance receives a score of four and poor

performance receives a score of zero. These scores are represented with Harvey Balls, ranging from an open circle for a score of zero to a

filled in circle for a score of four. Harvey Ball scores are indicative of absolute performance by category, but are not an exact correlation to

overall performance.

Individual scorecards are then sent to the vendors for factual review, and to ensure no information is under embargo. We will make corrections

where factual errors exist (e.g. pricing, features, technical specifications). We will consider suggestions concerning benefits, functional quality,value, etc; however, these suggestions must be validated by feedback from our customers. We do not accept changes that are not

corroborated by actual client experience or wording changes that are purely part of a vendors market messaging or positioning. Any resulting

changes to final scores are then made as needed, before publishing the results to Info-Tech clients.

Vendor Landscapes are refreshed every 12 to 24 months, depending upon the dynamics of each individual market.


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Value Index Ranking Methodology

Info-Tech Research Groups Value Index is part of a larger program of vendor evaluations that includes Solution Sets that provide both Vendor

Landscapes and broader Selection Advice.

The Value Index is an indexed ranking of value per dollar as determined by the raw scores given to each vendor by analysts. To perform the

calculation, Affordability is removed from the Product score and the entire Product category is reweighted to represent the same proportions.

The Product and Vendor scores are then summed, and multiplied by the Affordability raw score to come up with Value Score. Vendors are

then indexed to the highest performing vendor by dividing their score into that of the highest scorer, resulting in an indexed ranking with a top

score of 100 assigned to the leading vendor.

The Value Index calculation is then repeated on the raw score of each category against Affordability, creating a series of indexes for Features,

Usability, Viability, Strategy, and Support, with each being indexed against the highest score in that category. The results for each vendor are

displayed in tandem with the average score in each category to provide an idea of over and under performance.

The Value Index, where applicable, is refreshed every 12 to 24 months, depending upon the dynamics of each individual market.


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Product Pricing Scenario & Methodology

Info-Tech Research Group provided each vendor with a common pricing scenario to enable normalized scoring of Affordability, calculation of

Value Index rankings, and identification of the appropriate solution pricing tier as displayed on each vendor scorecard.Vendors were asked to provide list costs for enterprise backup software and/or software licensing to address the needs of a reference

organization described in the pricing scenario. For non-appliance solutions (i.e., software-only and virtual appliance architectures), physical or

virtual hardware requirements were requested in support of comparing as-installed costs.

Additional consulting, deployment, and training services were explicitly out of scope of the pricing request, as was the cost ofenhanced

support options, though vendors were encouraged to highlight any such items included with the base product acquisition. The annual

software/hardware maintenance rate was also requested, along with clarity on whether or not the first year of maintenance was included in the

quoted appliance/software costs, allowing a three-year total acquisition cost to be calculated for each vendors backup software. This three-

year total acquisition cost is the basis of the solution pricing tier indicated for each vendor.

Finally, the vendors three-year total acquisition costs were normalized to produce the Affordability raw scores and calculate Value Index

ratings for each solution.

Key elements of the common pricing scenario:

The following is a simplification of an Info-Tech clients infrastructure. The company is considering a green field purchase of new backupsoftware, and would like quotations from the leading vendors in the market.

Capacity

All said and done, the organization has approximately 20 TB of raw undeduplicated data and is growing at a rate of 20% per year of rawundeduplicated data. The solution must be sufficient to support their infrastructure until at least the end of the 3 three-year term. For the

purposes of this scenario assume that, based on a compound increase of 20% per year, the organization will have 34.56 TB of

undeduplicatied data at end of year three.

(continued on next slide)


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Product Pricing Scenario & Methodology continued

Physical Servers

The organization has 6 servers for Exchange (see below), 5 servers for SharePoint (including 1 SQL database, see below),as well as 4 physical servers for Microsoft Windows Server 2008 R2 (64-bit), for a total of 20 physical servers.

MS Exchange 2010

6 servers 2 front-end client access services servers

2 back-end mailbox servers

2 Blackberry enterprise services servers

Virtual Servers

The organization has 5 host servers (2 each with 2 Physical CPUs & 12 cores, and 3 each with 2 Physical CPUs & 8cores, for 48 cores total) running a VMware virtual infrastructure on ESX4.1, structured in a single ESX cluster running 38virtual machines supporting Microsoft Windows Server 2003/2008.

Windows servers 2003/2008 (virtual machines - 27 total)

13XMicrosoft Windows Server 2008 R2 (64-bit)

8XMicrosoft Windows Server 2008 (64-bit)

4XMicrosoft Windows Server 2003, Standard Edition (32-bit)

2XMicrosoft Windows Server 2003, Standard Edition (64-bit)

Storage

All servers are connected to a SAN/unified storage device from another vendor (e.g. Dell Compellent).

Basic Features

The organization also requires compression, CDP, encryption, file and image-level backups, VM, and file backup & restore.

MS SharePoint 2007

5 servers 2 front-end web services servers

2 back-end application servers Application servers are connected to 1 SQL

Server 2005 SP4 database.

b vendor landscape enterprise backup software.en us

Documents