bananas and the c-store customer. 2 the study chiquita, in april 2009, commissioned an online study...
TRANSCRIPT
Bananas and the C-Store Customer
2
The Study
• Chiquita, in April 2009, commissioned an online study of 300 consumers to understand consumers’ attitudes and purchase behavior of bananas in the c-store channel
• The study focused on heavy c-store customers (adults who have shopped at a c-store 4 or more times in the last 30 days)
• Respondents were 65% male and 35% female with 55.5% of the male respondents falling in the 18-44 age group that represents core c-store users
• All respondents were banana users who consume at least 1-2 bananas in a two-week period
3
C-Store Consumers Want Bananas
In Chiquita’s study the majority of respondents who most frequently purchased fresh bananas for immediate consumption choose to purchase their banana at c-store versus other foodservice operations like coffee/donut shops or QSR restaurants
N %
Total 183 100
Convenience Store
79 43
Cafeteria 32 17
Coffee/Donut Shop
16 9
QSR Restaurant 11 6
Other 45 25
4
Heavy Banana Users Shop C-Stores
Chiquita found in its study that 35% of consumers who buy bananas at c-stores are heavy users, purchasing 5 or more bananas in a two-week period
N %
Total 183 100
Convenience Store
79 43
Cafeteria 32 17
Coffee/Donut Shop
16 9
QSR Restaurant 11 6
Other 45 25
5
Why Consumers Buy Bananas at C-Stores
• Chiquita found that consumers primarily buy bananas because they like the taste
• Taste is supported by the consumer perception that bananas are a good source of nutrients and a convenient and safe snack item
6
What Factors Encourage Consumers to Purchase More
Bananas at C-Stores?
• Chiquita found that three key factors encouraged consumers to purchase more bananas from a c-store:• Price
• Bananas that were always ripe and ready to eat
• Bananas readily available at their c-store
7
What’s a Good Price?
• Chiquita found that 66% of consumers believed that a banana priced at $.99 was an acceptable to very good value in a c-store
• Chiquita research suggested that banana pricing between $.79 and $.99 appears to reflect a good pricing range
8
Judging a Quality Banana
• Chiquita research demonstrates that c-store customers judge a quality banana by its color –
84% of consumers base their purchase factor on the color of the banana
• What’s the perfect color? Chiquita research tells you that the perfect color is yellow or yellow with green tips.
9
60% of Consumers Choose Chiquita’s Perfect Banana
Photo 1 Photo 2 Photo 3 No Preference
Heavy
(N=62)
24% 10% 64.5% 1.5%
Medium
(N=40)
17.5% 15% 60% 7.5%
Light
(N=82)
6% 13% 61% 20%
10
Chiquita Helps You Sell Bananas
Chiquita asked respondents toshare the impact of theirbanana display on purchasedecision - and 65% ofrespondents reported that themerchandiser would impacttheir purchase decisionpositively
I would buy much more frequently
I would buy somewhat
more frequently
Doesn't influence my
purchase decision
I would buy less
frequently
I would not buy from this
display
N=300 103 91 91 4 8
%=100 34.3% 30.3% 31.3% 1.3% 2.7%
11
Are Chiquita Bananas RightFor Your Stores?
• Bananas are not right for every c-store
• They are fragile, like eggs, and require careful handling
• Chiquita has learned that bananas are primarily sold as a breakfast item and during AM and PM snack periods
• If you have strong breakfast traffic and a good coffee program, bananas would be a fresh snack that will delight your customers
12
Bundle Bananas For Added Sales
• Food bundles and meal deals are a popular way to increase your register rings
• Here are some bundles that Chiquita research found create consumer interest:• A Chiquita banana and a beverage is a winner, especially
- bottled water or coffee
• Need a simple breakfast bundle to complete with the QSR down the street … bundle single service ready-to-eat cereals with milk and a banana or combine a yogurt and banana with coffee.