Bank systemInformation system

Agenda

Introduction Problem Statement Goals and Objectives SWOT Analysis Planning and Schedule Constraints Conclusion

Introduction The bank management system is an application

for maintaining a person's account in the bank the system provides access to the customer:

o Create user’s accounto deposit o withdraw the cash from personals’ account.o view reports of all operations.o allow changing the account login password but

not the user ID.

Problem Statement Bank system suffers from :

o lowest management levelo Low Number of ATM machine’so The Client help desk is not performing efficiently o Transaction Perform slowlyo less penetration into the rural marketo No accessibility to bank Service outside country for

clientso Opening new bank account takes a lot of procedures and

time.o Paper based system cause lots of damaged and lost

important information.

Goals and Objectives Customer Satisfaction :

o client can do his operations comfortably without any risk or losing of his privacy.

Saving Customer Timeo client doesn't need to go to the bank to do small

operation. Protecting The Customer

o It helps the customer to be satisfy and comfortable in his choices, this protection contains customer’s account , money and his privacy.

Transferring Moneyo help client transferring money to/or another bank or

country

SWOT Analysis Strengths of Bank

o The banks major strength is it involves latest cutting edge technologies to support its core banking operations

o The bank has network of 943 branches and 1529 ATMso The bank has grown at a rate of 60% compared to

previous yearo one of the largest commercial banks which focuses on

industrial infrastructure and developmento The location of its headquarters fosters the growth of

the bank

SWOT Analysis cont. Weaknesses of bank

o less penetration into the rural marketo It concentrates mainly on commercial banking services

whereas the individual banking services is where the main revenue lies.

o The customer help desk is not performing efficiently and there are many unresolved issues of customers

o The bank has lots of consumer complaints with respect to servicing charges

o The bank lacks in promotional activities

SWOT Analysis cont. Opportunity :

o The concept of saving in banks and investing in financial products is increasing in rural areas

o As per 2013, The total number of graduated student from faculty of Commerce are increasing by 5%, This can ensure regular supply of trained human power in financial products and banking services.

o Small and non performing banks can be acquired, because of its financial strength

o New high-yield investment products.o Growing economy.o They have a good number of financial expertises to face the emerging

industrial and economic growth.o Since it’s a new age banking there are lot of opportunities to have the

advance technicalities in banking solutions compared to existing major players.

o The concept of ETM (Everywhere teller machine) had a good response in terms of attracting new customers in personal banking segment

SWOT Analysis cont. Threats :

o Investments of foreign banks.o In rural areas the micro financing groups hold a major share.o Though customer acquisition is high on one side, the

unsatisfied customers are increasing and make them to switch to other banks.

o Increased capital gains taxes.o  More competitors in the marketplace.o High unemployment or an increase in insurance rates.o Increased banking regulations.o Governments schemes are most often serviced only by

govern banks.o volatility in finance market

Planning and ScheduleTask Subtask Resources Duration/Day

PlanningDefine objective and scope

Eslam30

Define resources and tasks

Nermeen

Analysis DesignFunction Requirement

Abd El-Rahman40

Non Function Requirement

Ahmed

DesignUse case diagram Asmaa

70Class diagram Haitham

Sequence diagram Abd El-Rahman

ImplementationCode Eslam , Asmaa

80Error removal Ahmed

TestingUnit Testing Haitham

60Application Testing Nermeen

Stress Testing Abd El-Rahman

Planning and Schedule

Constraints Local server :

o because the bank has very large number of customers who wants access the Website , so we need large storage server. 

Accessibility : o for every employee and client has access to some

specific operations .

Low Overhead :o The resources required to transport and store desired

information should be a small fraction of the resources required by the information stream as a whole.

Assumption Assumed that the bank have from 900-1000

different branches Assumed that the bank have from 1500-1700

different ATM machine distributed Assumed that the average grown rate is

increasing every year from 40% to 60% Assumed bank is updating its devices and using

latest technology and security services Assumed bank capital is increasing and have a

leadership in market share

Conclusion At Bank Millennium, we recognize that only the right

technology can drive true innovation.  Humanized automation – So far, self-service technology

has distanced the bank from their customers, making clients’ life easy by performing their operations in their homes or wherever they are.

online banking provides:o viewing account balanceso viewing recent transactionso downloading bank statments.o viewing images of paid  cheque .o ordering cheque books.

assuming that each client has an account and username with ID.

Online banking helps bank system to penetrate into international markets that helps to grow economy, save costs of ATM machines and its security and this way of dealing with bank makes transaction performed faster and more safety.

Future Look

More branches of the bank , maybe it will be international , that means more ATM machines out side.

Customer issues development based on their needs , so the help desk will be aware of their needs and easy to use.

Developing a mobile App for banking system that help users to do the obtain his operations without go to the bank Only he need to sign in using his ID and password and the system will updated automatically .