1. Organizational Change Management Change Impact Analysis

2. Overview Stakeholder Process SAP AG 2009. All rights reserved. / Page

The following slides will give you an overview over the change impact process:

Stakeholder Identification,

Change impact analysis

Execution of activities.

3.

1. Objectives and Method

2. Change Impact Analysis

3. Execution of activities

Agenda SAP AG 2009. All rights reserved. / Page 4. Stakeholder Management Cycle

• What will be the change for the identified stakeholder groups?

• How intensive will the change be for them?

• When will the change happen?

• What are the impacts? When do they occur? How exactly does the impact affect the stakeholder?

• Plan and perform activities to overcome resistances

• Manage resistances

• Coordinatecommunication and training activities in terms of stakeholders

• Manage stakeholders requirements and manage them through the constraints (time, budget etc.)

Stakeholder / User Identification Execution Change impactanalysis Stakeholderanalysis

• Checking with the existing stakeholders whether their attitudes have changed.

• Are there new stakeholders?

• Have impacts changed?

• Have priorities changed?

• How the planned STHM activities can be adjusted to the current situation.

Stakeholder Management Monitoring Handover from the preparation phase More information in the following documents Guide Stakeholder Analysis guide.doc Samples and templates Stakeholder_Analysis_sample_template; StakeholderRegister_template SAP AG 2009. All rights reserved. / Page 5. Change Impact AnalysisObjective

First step : Analysis of organizational changes (e.g. process changes) on basis of As-Is and To-Be concept

Second step : Comparison of existing roles and task profiles with new roles and task profiles

Third step: Deduction of appropriate change management measures regarding new ways of working and qualification needs

Developing and implementing stakeholder specific OCM strategies to build support

High level description of change impacts for all relevant stakeholder groups

The change impact analysis creates transparency about the changes to the organization for each (user) group and is essential to plan and conduct relevant change management activities regarding these groups.

Activities Deliverables

Intensity of Impact is identified

Know the different changes the groups have to deal with

Benefit SAP AG 2009. All rights reserved. / Page 6. Change Impact Inputs & Outputs

Change Impact Assessment Activities

Participate in Organization Design as needed

Participate in Position Scripting as needed

Identify and Convene Assessor Group (e.g.Change Leadership, BPR(Business Process Redesign) Team Representative(s), Business Advisor(s) and other non-project resources)

Analyze "As-Is/To-Be" Changes and Conduct Gap Analysis

Outputs

Change Impact Assessment

Gap Closure Strategy

Understanding of the existing and desired Structure, Processes,

Workforce, Leadership and Behaviors,

Client has an enhanced capability to manage change

Inputs

Organizational Design Options

Position Profiles

As-Is position mapping from Organization Design efforts

End User Prep/Workforce Transition Plan HR Process Alignment SAMPLE SAP AG 2009. All rights reserved. / Page 7. Change Impact (We implemented the organizational changes in four steps) As-is processes ... Customer New ... Different To-be processes SAP (Best Practices) Detectchange/gaps 1 Analyze change impacts 2 Define change measures 3 Comm.,train and implement changes 4 SAP Solution Processes Organization Change Impact Analysis and ImplementationEndUser readiness SAMPLE SAP AG 2009. All rights reserved. / Page 8. Deliverable Overview

High Level Organization Structure Option Analysis Impact Table

EXAMPLE SAP AG 2009. All rights reserved. / PageSAMPLE 9. Change Impact Analysis Implemen- tation time High level design Detailed design Integrated process design Review & approval Review & re-useexisting material, e.g. pre-studies(if available)

Change impact analysis

Initial analysis using high level design

Refinement of results using detailed and integrated process design

Input for stakeholder analysis

Adapt change management strategy (if necessary)

Refinement during business blueprint phase SAP AG 2009. All rights reserved. / Page 10. Change Impact Analysis Portfolio interpretationIn thebest case scenario you will not have high number of employees with a high need of adaptation. SAP AG 2009. All rights reserved. / Page 11. SAP 2008 / PageThank you! 12. Copyright 2009 SAP AG All Rights Reserved

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