The Independent CIO

Bill Limond

Independent CIO

Heythrop Park

4th October 2012

www.Limond.com

The Independent CIO

CIOs will disappear in 10 years

• Role of CIO will disappear within 10 years.• When IT standard, organisations no longer need CIOs.• Until then organisations still need CIOs. • But role often ill-defined, confused & misunderstood.• More than half of CIOs said no clear definition of role. • 71% of senior managers & 91% of analysts agree.• Many CEOs & executives don’t understand what is

required for CIO to be successful.• No standard role for the information officer. • IT dependent on needs of organisation.•

• Cranfield School of Business & Deloitte research.

Independent CIO :-• City of London • British Gas• BAESYSTEMS• Pilkington• UK Government• Alghanim - Kuwait & India• Audit Commission• Service Corporation International • Rexam Print• BP – Group IS Strategy

UK Government Advisor • Programmes, Projects & Procurement

Bill Limond – CIOSpeedy CV

CIO Role

• Lead• Business Solutions• Business Knowledge• Information Management• Strategy• Deliver – Results • Value for Money• Informed Purchaser

BusinessStrategy

DirectionCapabilities

CHANGE

IMStrategy

Possibilities

Business & IM Strategy

INNOVATION

INNOVATIONCHANGE &CIO= ORIGINATOR

Value/Knowledge

IT

IS

InformationManagement & Business

Process

KnowledgeSharing

ITService

Business

Strategy

IM Value ChainIT IS IM & BP Knowledge Sharing

Knowledge

Data

Information

IM Value Chain - Before

KS

I M

I S

I T

Gaps and the Wrong Emphasis

Strategy

ServicesTechnology Business

Knowledge

Information

Data

IM Value Chain - After

Technology Business

Strategy

Services

Business Emphasis - no gaps

Knowledge

Information

Data

ISIT

IM

KS

“In the End

All that we have to manage is -

Information.”

Information?

CIO

Facilitate & improve - cost effectively :-

Management & Communication of

Information

Streamlining of Business Processes

Knowledge Sharing

Mission

IM Supply Chain

How?

Strategy

DoProgs &

Projects

Run Service

Delivery

Shared Services & Infrastructure

Leadership

What? Business

Need

Client Focus - IM Lifecycle

WHAT? HOW

?

RUN DO

Lifecycle

ClientFocus

Change

Continuity

Delivery

Strategy

Programs & Projects

Business Solutions

Customer Service

Strategy

What?

Business &

IM Vision

How?

Strategy

Program

Delivery

Run

Service

Delivery

Architecture

Planning

Business Thinking

CIOLeadership

Supplier

Development

Informed Buying Managing

Programs &

Projects

Making

Technology

Work

Operations

Relationship

Building

CIO

Olympic Rings of Success

ExecutiveInformation

Business Applications

Shared Services

Infrastructure

IM – Governance‘Greek Temple’

• DIRECTION

• INTEGRATION

• CHANGE MANAGEMENT

GOVERNANCE

IM – Governance

Mandatory

SBUs

Local

SB

U3

HQ

SB

U2

SBU

1SBU

4

‘Dart-board’

IM PrinciplesKISS…

• Simple

• Standardise

• Streamline

• Share

• Secure

• Integrate

Today

MobileBYOD‘Consumerisation’Social Media

Cloud

Cloud?

Utility?

Photo: Crispin Hughes/Oxfam

Utility

Cloud = UtilityBenefits

• Agility• Scalability• Utilisation Efficiency • Peak load Capacity• Location & Device Independent• Ways of Working

Cloud = UtilityBenefits

• Centralisation• Reliability• Security• Cost – Revenue v Capital• Maintenance

Cloudy Issues ?• Loss of Control• Location & Device Independent• Security• DPA, FOI, Patriot Act • IPR• Peak load Capacity• Centralisation• Reliability• Cost - Caveat Emptor

• Information as Competitive Weapon

• Customer Intimacy, Flexibility and Agility,

• Streamline Decision & Business Processes

• Minimise Costs

• Focus - Strategic Imperatives

• Align - CSFs/CBPs

• Manage Customer relationships (CRM)

• Exploit & Share Knowledge

• Sweat the Assets

Where do we need to be?

AIMS

Bridge Business - I.T. GapBusiness OwnershipCustomer FocusProvide Global Reach Instant fingertip access to InformationFlexibilityReduce costsSpread best practiceStandardise & Integrate where necessary

How?

• Bridge Business - IT Gap

• Form Key Alliances

• Quick Wins - Credibility

• Rationalise Strategic Information

• Standardise, Simplify & Integrate

• Train and Empower End Users

• Steering Boards & Working Groups

• Develop “Hybrids”

CIO Desirables?

• Leadership & CREDIBILITY

• ‘Gravitas’ & Presence

• Business Client Understanding

• Find the “Key Stone” – Decision Maker

• Intelligent Customer

• Focus & Persistence

• Stress Handling Ability

CIO Desirables?

• Respect for People & Empathy

• “Can Do” Attitude & Energy

• Networking & Communication

• Sensitivity - Political & Environmental

• Adaptability & Flexibility

• Carpe Diem – Strategic Opportunism

• GSOH

CIO Role

• Lead• Business Solutions• Business Knowledge• Information Management• Strategy• Deliver – Results • Value for Money• Informed Purchaser

CIO or DIM

•

Understand the Business

•

Be the Business

•

Hybrid

•

Exploit ICT

•

Bridge the GAPS

1. Let users pull - don't push I.T. (too much)

2. It's easy for the organisation to tie itself in I.T. knots

3. Harness the potential

4. Keep your balance

5. Avoid the lynching party

CIO Rope Tricks

CIOs will disappear in 10 years?

• Career Is Over?

• When IT standard, organisations will no longer need CIOs?

• Organisations still need CIOs

• Information ASSET

• Change & Innovation Originators.

“In the End

All that we have to manage is -

Information.”

Information?

The Independent CIO

  The Independent CIO

Bill Limond

Independent CIO

Heythrop Park

4th October 2012

www.Limond.com