Comprehensive Retail Consulting

1©2014 Boston Retail Partners. All rights reserved

Transforming the Supply Chain(based on results from BRP’s 2014 Supply Chain Benchmark

Survey)

Comprehensive Retail Consulting

2©2014 Boston Retail Partners. All rights reserved

“First mover advantage is still available in the game of unified commerce. Most retailers have started down the road, but very few have created a true unified commerce model.”

- Ken Morris, Principal at Boston Retail Partners

Comprehensive Retail Consulting

3©2014 Boston Retail Partners. All rights reserved

Key Findings

93% of retailers are making unified commerce a top priority

22% have merged cross-channel efforts into a single organizational structure

75% have inventory available for fulfillment to all channels

Comprehensive Retail Consulting

4©2014 Boston Retail Partners. All rights reserved

Key Company Initiatives

Unified commerce is top of mind with emphasis on seamless experience across any channel and ability to buy, return and ship anywhere

Comprehensive Retail Consulting

5©2014 Boston Retail Partners. All rights reserved

Supply Chain Support

As organizations put more corporate emphasis on unified commerce, the supply chain clearly has to respond to meet these demands

Comprehensive Retail Consulting

6©2014 Boston Retail Partners. All rights reserved

Technology Investment

Hosted infrastructure and cloud-based solutions continue to expand as retailers embrace the cloud as part of their IT tool kit

Comprehensive Retail Consulting

7©2014 Boston Retail Partners. All rights reserved

Channel Growth

Most retailers now anticipate greatest sales growth through online sales

Comprehensive Retail Consulting

8©2014 Boston Retail Partners. All rights reserved

Supply Chain Objectives

Retailers are satisfied with their progress in reaching their supply chain objectives

Comprehensive Retail Consulting

9©2014 Boston Retail Partners. All rights reserved

New Supply Chain Metrics

In a unified commerce world, the traditional measures and metrics of supply chain performance need to be completely revisited and a new evolving set of metrics adopted

Comprehensive Retail Consulting

10©2014 Boston Retail Partners. All rights reserved

Transportation and Logistics Events As consumers are demanding real-time

inventory in all channels, it is critical that retailers are able to provide accurate and timely information

Comprehensive Retail Consulting

11©2014 Boston Retail Partners. All rights reserved

Key Findings

Focused on unified commerce• 93% are adopting a unified commerce model

Cross-channel inventory fulfillment• 75% can fulfill inventory

across multiple channels

Corporate initiative• 63% identify “enable seamless

customer experience online and in the store” as top initiative

Comprehensive Retail Consulting

12©2014 Boston Retail Partners. All rights reserved

“Just as technology has provided continuous connectivity and responsiveness to the consumer, it also provides the tools to create a robust, responsive and information-rich supply chain. With advanced networks and sophisticated software and analytics, the technology is readily available to enable unified commerce. Now is the time to align the people and processes with the technology to make real-time retail a reality”

- Ken Morris, Principal at Boston Retail Partners

Comprehensive Retail Consulting

13©2014 Boston Retail Partners. All rights reserved

Download the Supply Chain Survey

Download the full report at:http://bostonretailpartners.com/resources/2014-supply-chain-benchmark-survey/