btm pss 360 overview
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© 2013 BTM Corporation
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Identify > Design > Accelerate
Transforming Public Services Organizations
© 2013 BTM Corporation
Architecting a Value Driven Future State with Sustainable Service Innovation, Performance Management, Governance and Operational Transparency…
PSS 360TM
© 2013 BTM Corporation2BTM PSS 360™ :: Identify > Design > Accelerate.
Leading the Industry
With more than a decade of R&D and implementation experience, BTM Corporation (www.btmcorporation.com) leads the industry in accelerating business value creation and sustainable growth by implementing the transformative management practices of CONVERGENCE.
BTM’s products, solutions, and leadership development programs create repeatable processes that drive the strategic position, financial performance, and operational efficiency of our customers.
“…no traditional company…combination of software, business process-building methodology, and advice.”
© 2013 BTM Corporation3BTM PSS 360™ :: Identify > Design > Accelerate.
BTM PSS 360™ :: A Business Unit of BTM
Leveraging the cutting-edge resources of BTM Corporation, BTM PSS (Public Services Solutions for Civil and Defense Agencies, HealthCare, and Education) 360TM transforms public services organizations by architecting a value driven future state for sustainable Service Innovation, Performance Management, Governance, and Operational Transparency.
Our management platforms, research, and expertise have been tested, proven and refined by application within major global enterprises and are a proven way of bringing the best Private Sector practices to Public Services organizations.
Identify > Design > Accelerate.
© 2013 BTM Corporation4BTM PSS 360™ :: Identify > Design > Accelerate.
Public Services Case Studies
A Major U.S. Government Agency improved its overall knowledge sharing, as well as the ability and effectiveness of its Bureaus and Offices to work together to enhance its overall management maturity and standards compliance.
A Major European Government Agency was able to ensure that all initiatives are managed through established processes and structures that consistently create business outcomes.
A Leading Defense Contractor gained a comprehensive set of capabilities to support their complete service lifecycle – from design to optimization – and are now able to meet the needs of business and technology stakeholders.
© 2013 BTM Corporation5BTM PSS 360™ :: Identify > Design > Accelerate.
From the Customers’ Perspective: Inability to effectively, efficiently, and rapidly
transform the business of public services Ever increasing fiscal and regulatory constraints Too many 'like-type' service providers
From the Solution Providers’ Perspective: All of the above plus Cost/price pressures Declining win rates Eroding profit margins
Current Public Sector Marketplace
The public services demand value-added, game changing differentiation and innovation!
© 2013 BTM Corporation6BTM PSS 360™ :: Identify > Design > Accelerate.
Initiatives and solutions must be built and executed to connect the dots between investment and value creation. As with any organization, it’s vital:
to clearly define the mission and vision; Effectively create a value driven advancement
roadmap; design a future state with execution options
and scenarios; and then proactively manage and validate the
actual results.
Critical Success Factors
The greatest inhibitor to change stems from the environment that drives the BUSINESS of Public Services!
© 2013 BTM Corporation7BTM PSS 360™ :: Identify > Design > Accelerate.
Our solutions and services accelerate public services leaders in creation and management of strategy, plans, and repeatable execution that drive predictable and value driven services delivery.
Our digital platforms allow for:• Identification of Prioritized Roadmaps: for service
innovation, program execution, operational transparency• Collaborative development of execution plans with
interconnected blueprints with dependencies • Analysis and management of on-going investments,
program progress, and value creation
Our experts can rapidly convert our customers’ business concepts into operating model options with interdependencies for maximized value creation.
How Do We Help
© 2013 BTM Corporation8BTM PSS 360™ :: Identify > Design > Accelerate.
Identify prioritized roadmaps leveraging our Compass 360TM
Platform for self assessments and maturity improvement
Design your future state by connecting the dots between Strategy, Plan, and Execution with our Works 360TM Platform for repeatable management
Accelerate your program objectives by leveraging our Advisory Services focused on value realization
BTM PSS 360TM Offerings
© BTM Corporation
© 2013 BTM Corporation9BTM PSS 360™ :: Identify > Design > Accelerate.
Sustainable Service Innovation(Service Catalogues, Shared Services, Customer Process Improvement, Business Service Management, Partner Process Improvement)
Performance Management (Maturity Improvement, Collaborative Program Oversight, Value Monitoring and Adjustment, Change Management)
Digital Transformation (Cloud Computing, Mobility, Analytics, Social Media, Consumerization of Tech, etc.)
Governance & Operational Transparency (Effective Cross-functional Decision Processes, Rationalized Decision Bodies, Formalized Information Requirements, Stakeholders Alignment)
Solution Outcome
“Want to know more about why
organizations…consistently beat
their competition? BTM shows how
companies can reap great financial
benefit…”
© 2013 BTM Corporation10BTM PSS 360™ :: Identify > Design > Accelerate.
BTM Compass 360™
BTM Compass 360TM is a digital self-service assessment platform on the cloud focusing on various leadership, innovation, service management, and technology topics that assist in developing advancement roadmaps for sustainable success.
The Platform Contains:
Interactive Opportunity and Maturity Assessments
Examples of Best practices for Advancement Roadmaps, Execution Management, and Operating Blueprint
Access to relevant best practice research content
© BTM Corporation
© 2013 BTM Corporation11BTM PSS 360™ :: Identify > Design > Accelerate.
BTM Works 360™
BTM Works 360™ provides templates and analytics to Architect options/scenarios with interconnected ‘3600 Operating Blueprints’ for continuous dependency analysis that includes:
Discoveries about the service innovation needs of current and future customers.
Clear insights into interdependencies between strategy, business models, operations, processes, organization, and technology.
Well-defined proactive management and measurement dashboards that create cross-functional, cross-disciplinary transparent business cases and launch plans for new initiatives.
© 2013 BTM Corporation12BTM PSS 360™ :: Identify > Design > Accelerate.
Accelerate Value Potential
Accelerate your value potential leveraging our Advisory Services focused on scenarios and options.
Our custom workshops and 3600
assessment services create Go-Forward-Roadmaps to move an organization ahead
360˚ Operational Data Analysis provides the ability to visualize end-to-end business goals and strategies for better operational execution
Impact Analyses and Scenarios provide accurate options to maximize value through optimal program execution
© BTM Corporation
© 2013 BTM Corporation13BTM PSS 360™ :: Identify > Design > Accelerate.
Thought Leaders & Academics
We engage leading CxOs & thought leaders for our leadership programs. Sample profiles can be found @ http://www.btminstitute.org/index.php/events/thought-leaders.html
The current BTM Institute Research Council includes charter members from Michigan State, University of Oklahoma, Harvard, Emory, MIT, and the London School of Economics, to name a few.
© 2013 BTM Corporation14BTM PSS 360™ :: Identify > Design > Accelerate.
Top 10 Business Books of 2011.
Top 10 Business Books of 2007.
Top 5 Transformation Books.
“An imperative read for those interested in creating optimal business value.”
“Everyone’s trying to figure out how...BTM charts out a path.”
Publications
Featured Books
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We Think Differently!
“A thought-provoking look at how many kinds of companies can move beyond
simply being innovative and toward becoming more agile, resilient, and
profitable.”
© 2013 BTM Corporation. The BTM logo and tagline are trademarks of BTM Corporation.
BTM Corporation2777 Summer Street | Suite 702
Stamford, CT 06905T 203-969-9030 | F 203-969-9031
www.btmcorporation.com
Identify > Design > Accelerate.
PSS 360TM